Management Support Resume Samples

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JS
J Stehr
Jessica
Stehr
997 Cornell Summit
New York
NY
+1 (555) 858 4146
997 Cornell Summit
New York
NY
Phone
p +1 (555) 858 4146
Experience Experience
San Francisco, CA
Management Support
San Francisco, CA
Bosco Group
San Francisco, CA
Management Support
  • Work with Business Manager and MC members to story board department & sub-department strategies. Partner with Project & Portfolio Management teams to measure execution against strategy
  • Partner with Regional Leads to develop and execute and globally consistent approach to regional management
  • Create and execute a communications strategy inclusive of: Town Halls, Webcasts, Brown Bags, Newsletter s and extended management meetings
  • Provide support of the planning, preparation, and overall management of various communications meetings (e.g., Town Halls, Extended Leadership Forum Meetings, Webcasts, etc.)
  • Draft and distribute organizational announcements within Enterprise Services & Technology Services
  • Create, enhance, and maintain the Enterprise Services presence on Social MyPage)
  • Partner with Technology Services communications team members to generate Social MyPage ideas and content
Philadelphia, PA
General Management & Support
Philadelphia, PA
Crist, Hills and West
Philadelphia, PA
General Management & Support
  • Works with the General Manager: Operations to actively pursue a Continuous Improvement Program
  • Works with operations to assist in delivering new projects
  • Ensures pass-through costs are billed timeously and managed against accrued revenue
  • Proactively reviews, recommends and measures changes to processes on the account to bring about continuous improvements
  • Continuous Improvement Program
  • Works to understand the client’s budgetary constraints, business risks and issues
  • Identifies ways to maximize the client brand, initiatives & products to drive operational performance
present
San Francisco, CA
Treasury Management Support Specialist
San Francisco, CA
Ward LLC
present
San Francisco, CA
Treasury Management Support Specialist
present
  • Participates in relationship calls with Relationship Managers
  • Explains and demonstrates Treasury Management Services Products
  • Assists internal and external clients with account discrepancies, authentication and research
  • Cross trains other members of the Treasury Management Support on an ongoing basis
  • Follow up with Relationship Manager on any related pending items
  • Manages the client through the entire process of onboarding with the bank
  • Daily updates with other Treasury Management Support team members on critical day to day status of clients
Education Education
Bachelor’s Degree in Health Care
Bachelor’s Degree in Health Care
California State University, Los Angeles
Bachelor’s Degree in Health Care
Skills Skills
  • Demonstrated ability to complete projects under tight deadlines and pressured situations
  • Knowledge of MS-SQL, MySQL, Filemaker Pro, Javascript, PHP, and Crystal Report Writer or other reporting tools
  • Knowledge of Deep Freeze or other computer system management software
  • Knowledge of PDAs and SmartPhones, Active Directory / LDAP, Sharepoint, Google Apps and Tivoli Endpoint Manager
  • Web page design basics
  • Experience using software to create on-line simulations and training
  • Experience in higher education
  • Experience with Service Management/Service Desk ticketing software
  • Creativity in developing training programs and content
  • Expereince with Dreamweaver, Cascade Web Development, HTML
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15 Management Support resume templates

1

Cib-vcg Tech-excel Change Management Support Resume Examples & Samples

  • Assist users in understanding the changes detected and investigate issues with the user and vendor
  • Develop and generate reports using technologies aligned with Microsoft Office e.g. VBA, .net
  • Support a MS Windows system running IIS, the vendor application, and MS SQLServer
  • MS Excel and VBA programming
  • Windows Server 2008 or later
  • MS SQL Server 2008 or later
  • Experience supporting an enterprise MS Windows system
  • Experience with ClusterSeven ESM V7 or V8 a plus
2

Associate, India IT Risk Management Support Resume Examples & Samples

  • Execute and monitor control compliance to ITRM Policies & Procedures
  • Execute global, regional and local risk management initiatives
  • Promote implementation of information risk processes & procedures in the location
  • Track & report on infrastructure control compliance to the IT control policies, standards & procedures
  • Evaluate and determine the adequacy of internal controls and track any remediation of issues identified
  • Conduct compliance/control reviews, as appropriate
  • Promote teamwork, quality, professionalism and respect by treating everyone as a valued customer
  • Maintain the ISO certification for the India revenue entities and ensure continuous compliance with the ISO standard (covers all aspects – documentation of the ISMS, coordination of the annual surveillance audits, internal assessments, scoping)
  • Collaborate with Line of Business IRMs to implement and standardize controls across LOBs and drive cross-LOB programs
  • A bachelor's degree and approximately 06-08 years of relevant work experience, 03-05 years experience in Technology Risk Management / Information Security Management
  • CRISC / CISSP / CISM / CISA preferred
  • Technical background and working experience in a Banking / Financial Services organization in managing IT risk and information security areas
  • Preferred backgrounds are IT Risk Manager / IT Program Manager
  • Experience working in multinational enterprise with matrix organization will be a plus
  • Subject matter expertise in technology risk management. Strong understanding of the Industry wide best practices, policies & procedures, techniques in the area of risk management
  • Solid understanding of IT risk and control concepts
  • Sound presentation skills including the ability to communicate risk posture clearly and concisely
  • Project management skills to execute risk related projects effectively and the ability to resolve conflicts
  • A good understanding of IT and its operational setup in Banking and Financial organization is a plus
  • Excellent word processing skills with MS Office, Project, and Visio especially on Project Management reporting
  • Analytical skills to identify weakness and root causes, and provide effective and efficient recommendations to address issues
  • The ability to interact with senior management
  • Mature and good people skills are a prerequisite
  • Excellent influencing for impact skills, highly motivated and results oriented
  • High level of energy, the ability to work effectively under pressure, tight schedules, and flexible hours with minimal supervision
  • Excellent judgment and proven decision making skills
  • Excellent English language skill is a must
  • Ability to travel when required
3

Business & Risk Management Support Resume Examples & Samples

  • High proficiency in Excel and PowerPoint
  • Ideally Bachelor degree in Business Informatics, Business Engineering, Business Administration or Accounting, but if you have another type of qualification we will still welcome your application
  • Organization is your passion, and you like spending time analyzing data and presenting them in a structured way
  • Being attentive to detail, you always aim for the highest quality while delivering within deadlines
  • Whether organizing meetings with team assistants, or gathering data for your projects with Managing Directors, you are able to communicate efficiently and in a friendly yet professional manner
  • You should be able to perform all of the above both in German and English
4

Remote Desktop Management Support Resume Examples & Samples

  • Making significant contributions to the overall success of the technology group and responsible for Incident Management delivery for the tower
  • Delivering a first class high availability services to all HP Customers, ensuring appropriately skilled resources are available to deliver to the Customer Service Level Agreement
  • Building strong working relationship and trust with the customers in order to ensure partnership in delivery between HP and the Customer
  • Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards
  • Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
  • Enabling standard IP printing and printer queue troubleshooting for standard network/local printers
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceeded
  • Remain well versed in help desk policies, procedures, standards and documentation
  • Resolve Tickets within scope of responsibilities according to defined procedures
  • Being responsive to clients whilst following the principles and procedures of the quality management system
  • Focus on building good working relationships within the team and other Resolution Groups
  • Ensure that systems are kept up-to-date and changes are properly tracked
  • Computing or similar subject related degree or equivalent HP experience
  • Excellent knowledge of the IT environment and its future trends
  • Strong ITIL/ITSM skills, flexibility and resourcefulness
  • 2-3 years experience in Remote Desktop Support or equivalent and 24*7 Operations Management
  • May have experience in providing support to customers using incident, requests, problem and change management. Worked with basic technologies and products in area of focus
  • Strong and proven Leadership Skills
  • Exposure to Project work is desirable
5

Application Management Support Lead Resume Examples & Samples

  • This is an onsite client-facing role requiring work to be performed in Irving, TX, and requires the ability to participate in an on-call rotation for 24x7 production support and weekend duties
  • Work closely with client manager and other team members to ensure timely delivery of major projects
  • Ensure that the team members perform assigned tasks satisfactorily to minimize client escalations
  • Communicate effectively with external vendors like TIBCO or IBM for software issues
  • Troubleshooting production issues, coordinate with teams for support, i.e. database, network, and storage
  • Manage the controls in set up and configuration including information security
  • Ensure that the team members perform day-to-day system administration tasks as assigned
  • Co-ordinate with all teams for support issues e.g. database, network, and storage
6

Application Management Support Lead Resume Examples & Samples

  • Manage and drive release management activities
  • Communicate effectively across the project (stakeholders/sponsors, users, change teams, developers and testers) to address system issues
  • Manage, resolve and document issues and events related to system and environment availability
  • Propose and implement systems enhancements that will improve the reliability and performance of the system
  • Provide Level 2 production application support for investment bank domain applications
  • Monitor and measure performance characteristics of applications
  • Own post production defects
  • Keep team members motivated and drive them to provide value added services to the project
  • Manage application Commission/ Decommission & End-of-Life Activities
  • Business Continuity Planning (BCP) Test co-ordination
  • Capacity Management and Availability Management planning
  • Work with multi regional teams and maintain proper handover from other regional team members
7

Application Management Support Lead Resume Examples & Samples

  • This is an onsite client-facing role requiring work to be performed in Stamford, CT, and requires the ability to participate in an on-call rotation for 24x7 production support and weekend duties
  • Maintain an expert understanding of the production environment where the applications run, the technologies utilized and the application workflows
  • Work closely with Development teams
8

Manager, Workspace Management & Support Resume Examples & Samples

  • Leads, plans and manages all sustain and maintain projects and initiatives (premises, equipment, technology) following Project Management Framework (PMF) methodologies, disciplines and reporting as designed ensuring timelines, budget and functionality are met at all times
  • Effectively leads and motivates a team of five direct reports who provide day to day quality support and expertise for Canadian Banking Operations, Services & Centre management and employees for premises, equipment and technology issues/opportunities, troubleshooting and navigation/process support
  • Key referral and expert point of reference to senior management on all matters relating to infrastructure management processes, escalations and related project and initiative status. Understands and responds to implications and impact of infrastructure and operational/process developments and changes on the business and client experience
  • Accountable for the development and maintenance of sustain and maintain metrics dashboard and database. Ensures project planning/monitoring (PMF), budgets and expenses are tracked and reported accurately and ensures cost management guidelines are maintained to achieve business plan goals
  • Accountable for sustain and maintain day to day workforce support and provide direction to direct reports to ensure Service Level Agreements (SLAs) are met and design standards are maintained according Bank standards. Manages escalation process to resolution
  • Works in conjunction with Canadian Banking Operations, Technology & Operations (T&O), RBC Functions groups and applicable Centres to ensure smooth transition of transformational/ change initiatives from project scoping to rollout/implementation
  • Seeks opportunities to support the expansion and leveraging of common functions within Real Estate Operations
  • Effectively optimizes workforce efficiency to ensure workforce support level is maintained
  • Identifies efficiency and effectiveness opportunities and makes recommendations to partners and senior management
  • Completes ongoing analysis and consultation of premises/equipment usage to ensure proper alignment between job and process exists and operational risk is mitigated
  • Follows established Coaching Routines and related activity to drive high performance and enhance client experience
9

Eq Cash Equities IT India Line Management Support Role Resume Examples & Samples

  • Credit Suisse a leading Equities franchise globally, offering full-service Cash, Derivatives and Prime Services businesses with industry leading research and award winning analytics and execution capabilities
  • The role is accountable for Cash Equities projects that include various large and extremely complex components such as Algorithmic and Program Trading, Order Management, Client Connectivity, Client Analytics and Regulatory. Coverage of overall change and run deliveries happening out of India for the Cash Equities division across multiple IB asset classes
  • The role requires deep technical knowledge of a complex system stack as well as leadership capability in managing a large offshore India team (currently 120)
  • The role requires technical and people architecture and design acumen to execute workforce strategy in line with global standards and principals
  • The role will also deliver on budgeting, resourcing, risk and governance responsibility for the offshore India team
10

Senior Management Support Assistant Resume Examples & Samples

  • Manage and maintain an overview of the SMT’s diaries in order to drive the effectiveness of their working time and to ensure engagements take forward
  • Manage all administrative needs associated to the Director’s work and office including compiling and processing expenses, acquiring or maintenance of equipment and IT
  • Overseeing and facilitating the organisation and internal coordination of divisional days and senior team meetings for strategy away days, development support, liaising
11

Financial Management Support Dhs Resume Examples & Samples

  • Finanical Management, budget and Capital Planning support
  • Provide support in the development, tracking, management and execution of financial management and budget documentation including, but not limited to; Future Years Homeland Security Plans, Spend Plans, Budget Documents, Capital Investment Plans, Unfunded Requirements Planning Documents, Budget and Program Briefing Books, Budget Analyses and Historical Budget Trends, preparation of responses to internal and external financial and budget inquiries, assisting in the development of business processes and techniques that link the budget planning and formulation to budget execution and expenditure accountability, and providing relevant presentations
  • Provide support in the Earned Value Management System (EVMS)
  • Support the development of analysis of alternatives and market research
  • Bachelor's degree or 4 years of additional related experience in lieu of degree
  • Financial and program support experience
  • 5+ years of work experience
  • The ability to obtain and maintain a DHS suitability
  • Program management support to DHS
  • Active DHS suitability
  • Active high level government clearance
  • Team player with the ability to work and multi-task in a fast-paced environment
  • Demonstrated outstanding level of professionalism in providing program support, including ability to exercise good judgment, discretion, tact, and diplomacy
  • Solid in MS Office Applications (Word, PowerPoint, Outlook, Excel)
12

Global Information Management Support Accutrac Support Resume Examples & Samples

  • Ensures the appropriate use of the JPMC Accutrac Records Manager (hardcopy records global system of record, which controls and documents the flow of records to/from the off-site storage locations)
  • Supports new locations and businesses that are scheduled to be on-boarded
  • Reports to the Global Accutrac Support Lead
  • Administer user access activities where required
  • Configure the application and functional profiles for JPMC to utilize Accutrac as required
  • Support contact for business queries received by GIM in regards to Accutrac help and queries
  • Action non standard LOB requests and bulk changes
  • Aid in requirements building for new functionality within the Accutrac application
  • User Acceptance Testing (UAT) when fixes and new functionality is received
  • Maintains Accutrac related procedures, ensuring they are reviewed at a minimum of yearly
  • Contact for the JPMC support team when tickets are opened in regards to application issues
  • Identify and communicate risks found with the Accutrac application either as a result of LOB support or through UAT
  • Provide metrics and reporting around Accutrac usage and identify trends and make recommendations where improvements can be seen
  • Assist in training and education sessions as they are required for new rollouts and BAU
  • As required support other GIM initiatives and Programs
13

Personal Assistant With Management Support Tasks for Months Resume Examples & Samples

  • Administrative support for a senior Manager
  • Professional, client-focused telephone support
  • Management of diaries, organization of business trips, meetings and workshops
  • Distribution and archiving of documents
  • Settlement of accounts (invoices and expenses), support and track monthly reportings
  • Help to prepare and layout presentation material
  • Supporting the management by supplying information for making decisions
  • Analysing and phrasing concepts, drafting and preparing reports and proposals for management
  • Various ad hoc tasks, such as organisation of building access and new employee set-up, ordering of office supplies, troubleshooting etc
14

Risk-regional Ccar Model Management Support Resume Examples & Samples

  • University degree in Economics or Statistics or Quantitative Analysis
  • At least 5-6years (Manager)/3-4 years (for Analyst) scoring/loss forecasting model management, model oversight role with solid consumer risk management experience for all consumer loan products
  • Knowledge in consumer credit products
  • Knowledge in data analytics, model or scorecard development and model validation
  • Ability to work effectively under pressure
  • Proactive and problem solving
  • Disciplined, self-motivated, independent, mature and willing to work overtime as occasional evening conference calls with Global Office and other Asia countries are expected
  • Good verbal, written and interpersonal communication skills
  • Strong computer skills particularly in Excel/Powerpoint/SAS/Answer Tree, etc. and prepare presentation decks
  • Able to handle multitasks and handle new projects within short notice
  • Occasional travel across the region will be required
15

Cash Management Support Resume Examples & Samples

  • Process daily cash management operations, including scheduled funding and payment processing
  • Prepare manual/rush payment for the Region and maintain manual payment log
  • Prepare bank reconciliation and other cash analysis summary and reporting, if needed
  • Support the managers on any ad hoc tasks, if required
  • A primary key contact of the regional / local bankers and auditors
  • 1-2 years in cash management or related experience
  • Working knowledge of cash management concepts related to global cash management, cash pooling, accounts payable, accounts receivable, etc
  • Experience in using SAP is an advantage
  • A self starter with good interpersonal skills
  • Ability to work with other managers and peers in multiple locations
  • Proven ability to be detail-oriented and "rolls up the sleeve" is a must
16

Wealth Management Finance Field Management Support Resume Examples & Samples

  • Conduct daily review of various reports
  • Verification of daily transactions
  • Verification of changes
  • Monthly reconciliation of files
  • Troubleshoot issues, solving independently or escalating to management
  • Maintain and continuously improve control procedures
  • Teamwork focus
  • Must be able to handle multiple tasks in a deadline driven environment
  • Must be able to handle multiple projects/tasks while meeting deadlines
  • 3-5yrs experience in a financial services industry
  • Understanding and executing of customer service excellence
17

OCT PMO / Regional Management Support Resume Examples & Samples

  • Self-disciplined, resourceful and self-starting
  • Proven ability to assimilate rapidly into a complex, dynamic environment and quickly become independently productive
  • Excellent client skills; demonstrably able to build effective relationships with a range of technology and business stakeholders at different levels of seniority
  • Accurate, tenacious and delivery-focused with an eye for detail and design
  • Prior experience of performing a Project Management/PMO role in a multi-workstream, multi-location technology environment
  • Previous Financial Services experience, with a strong preference for Investment Banking exposure
  • Excellent written and oral reporting skills; experience of presenting to senior management (Managing Director level) forums
  • Excellent Excel & PowerPoint skills
  • Experience of developing, documenting and implementing standards across a diverse and distributed group
  • Working knowledge of financial management concepts
  • Familiarity with software development lifecycle; able to describe at least one standard development methodology
  • Working knowledge of iterative/agile methodologies
  • Sharepoint design
  • Familiarity with workforce management, communication/engagement planning
18

ICG O&t-treasury & Trade Services Technology BMO Management Support Resume Examples & Samples

  • Prepares and consolidates information for various management presentations, ad hoc and correspondence
  • Develops TTS Tech APAC publications through newsletters and Citi Collaborate blog posts which includes writing of articles, layout, design and publishing of newsletters
  • Coordinates with the various stakeholders and project managers in collating projects achievements and consolidate for presentations and senior reporting
  • Handles all aspects of schedule and calendar management for the head of TTS Tech APAC which includes coordination with the TTS Tech APAC teams, stakeholders and senior management teams, preparation of agenda, and consolidation of materials for TTS Tech APAC meetings
  • Handles travel arrangements which includes travel itineraries and expense reports
  • Administers and maintains the TTS Tech APAC SharePoint and Citi Collaborate sites which include planning and design of site pages, managing of SharePoint usage and activity, ergular clean up and review of SharePoint accounts, and setting up alerts
  • Bachelor’s degree preferably in Business, Information Systems or Communications and 5 years of relevant work experience
  • Candidate must be very highly organized, can work in a dynamic environment and respond to changes with flexibility
  • Candidate must have highly effective written and oral communication skills; excellent organizational and management skills
  • Excellent follow-up skills with attention to detail, ability to multitask and to work independently and effectively in a complex environment
  • Strong project management and time management skills
  • Proficient in MS Office Suite and SharePoint administration and maintenance
19

Management Support Resume Examples & Samples

  • Workforce and Resource Management
  • Performance Management and Metrics
  • Audit Risks and Controls (Audit / Sox)
  • Management Support / Communications
  • Operational Vendor Management
  • Work with Business Manager and MC members to story board department & sub-department strategies. Partner with Project & Portfolio Management teams to measure execution against strategy
  • Partner with HR business partner to develop and execute talent development programs; with an eye towards team skills improvement and career development
  • Partner with Regional Leads to develop and execute and globally consistent approach to regional management
  • Create and execute a communications strategy inclusive of: Town Halls, Webcasts, Brown Bags, Newsletter s and extended management meetings
  • Provide support of the planning, preparation, and overall management of various communications meetings (e.g., Town Halls, Extended Leadership Forum Meetings, Webcasts, etc.)
  • Draft and distribute organizational announcements within Enterprise Services & Technology Services
  • Create, enhance, and maintain the Enterprise Services presence on Social MyPage)
  • Partner with Technology Services communications team members to generate Social MyPage ideas and content
  • Provide general day-to-day management of department activities
20

Senior Manager Event Management & Support Resume Examples & Samples

  • Provides project planning and execution support to the Director on assigned events and initiatives
  • Leads and manages the operational effectiveness and efficiency of the department by
  • Expert knowledge of event management industry best practises
  • Ability to oversee and execute large complex initiatives/programs/events within budget, and established procurement policies and guidelines
  • Excellent written skills and the ability to create professional business documents and printed materials
  • Excellent organizational skills with strong attention to detail
  • Strong customer service ethic and high expectations for quality
  • Ability to manage multiple priorities and coordinate several projects simultaneously
  • Ability to build and maintain strong working relationships with internal partners and external vendors with keen ability to quickly develop trusting productive relationships with clients, vendors, staff and partners
  • Ability to provide comprehensive project management, outstanding customer service to partners consistent with Scotiabank's and the team's standards and procedures
  • Ability to proactively anticipate project needs, discern work priorities and meet deadlines with minimal supervision
  • Flexibility to work occasional evenings and weekends
  • Expertise in all facets of site selection including researching venues, negotiating with vendors and monitoring contracts
  • Exercises tact and presents a professional image at all times, able to stay calm and composed even in times of challenging and conflicting demands
  • Excellent project management skills to be able to develop work back schedules and project plans
  • High proficiency in Microsoft Word, Excel and PowerPoint; proficient in Excel formulas and mail merges
21

Pcbi PEX Management Support LDO Resume Examples & Samples

  • Logistical, analytical and administrative support to all members of the PEX Leadership Team with focus on smooth delivery of all ongoing operational project and business activities
  • Organization of weekly leadership meetings, trainings and team events (incl. room reservation, infrastructure, presentation, handouts, send out invitations, etc.)
  • Regular and ad-hoc project, headcount, staffing and financial reporting
  • Assist the team with all activities around the recruitment, hiring and onboarding of new joiners
  • Regular and ad-hoc analysis of data, documents and tracking of deliverables
  • Assist with expense processing (e.g. invoices, payments, credit cards, business travel and onboarding tasks related to new joiners)
22

Service Management Support Lead-data Center Services Resume Examples & Samples

  • Lead service management activities for DCS consisting of
  • 7+ years of Service Management/BMO/PMO experience interfacing with both technical and business teams
  • Ability to develop strong relationships
  • Experience self starter that can take ownership of the functions, deadlines, as well as understanding the strategy or reasoning for completing the effort
  • Ability to work in deadline oriented and controlled environment
  • Ability to demonstrate flexibility and adaptability to rapidly changing business and technology needs
  • Familiarity of GTI Project processes and tools are desired skills
  • Strong attention to detail, high level of accuracy and problem solving skills
  • Advanced experience with MS Excel and PowerPoint
  • Strong interpersonal, and consultative skills
  • Ability to take initiative and use proactive approach
  • Excellent analytical ability and proficient technical skills
23

Junior Product & Management Support Resume Examples & Samples

  • Providing product and management support for the Strategy and Business Management team within Swiss Banking and Lending department
  • Organization of meetings and supporting department-wide agendas and schedules
  • Preparation and management of key management meetings
  • Creation of presentations based on findings from different analyses for department head
  • Providing administrative support within project management office for the Swiss Banking & Lending area (scheduling meetings, writing minutes, sending reminders, managing project and process documentation etc.)
  • Supporting the Center of Excellence for department-related Internet & intranet sites (e.g. develop concepts, quality assurance)
  • Ad hoc support - be prepared to support all aspects of the functions when necessary
24

Banking Middle Office Client Management Support Resume Examples & Samples

  • Opportunity to become familiar with regulatory framework and all requirements to fully onboard a client (e.g. KYCS, AML, Documentation
  • Credit Services, Account Maintenance etc.) Banking Middle Office’s core objective is to provide customer groups with a single, global on-boarding / account maintenance service and to deliver high-quality client service, robust client diligence, process excellence and standardization across each on-boarding function from one integrated global team
  • Working in a dynamic, pressurized, time-sensitive environment, where there will be frequent interaction with internal stakeholders and demanding / advanced external clients
  • AML qualification and or post graduate Compliance degree is an advantage
  • Thorough understanding of legal structures of various client types including financial institutions, corporate organisations, funds, SPVs etc
  • Good understanding of Lexis-Nexis, World-Check, Banker’s Almanac, Bloomberg and other data sources used in the AML world.*
  • Good product knowledge (Global Markets)
  • Solid 2- 3 years of work experience minimum (in Investment Bank environment) within financial services industry
  • Strong business knowledge and a working knowledge of onboarding and the products that are utilised but with the ability to gather SME’s when required to fill the skill gaps; Strong knowledge of the regulatory requirements
  • Commercially aware – understands the drivers behind the on-boarding requirement and the value to the bank of what is being requested and uses this knowledge to proactively manage the prioritisation, enabling function to align and deliver their activities
  • Proven business and operational experience with sound knowledge of a wide range of fund/corporate structures. Experience in risk management field, and proven experience in supporting the development of business activities whilst robustly applying risk management disciplines and controls
25

Management Support Resume Examples & Samples

  • Assisting the Head of BCBS239 Programme in various administrative tasks
  • Diary management and meeting organisition
  • Assisting with organising workshops
  • Preparing extensive travel arrangements (tickets, currency, cars etc)
  • Processing expenses via My T&E (Travel & Expenses)
  • On-boarding of new hires
  • Booking meeting rooms and video conferences
  • Document management
  • Line Manager Delegate for systems approvals
  • Any other ad-hoc admin requests
  • Ad hoc support - provide support for Planning, Change Control and Financial Management processes
26

Manager, Incident Management & Support Resume Examples & Samples

  • Bachelor’s degree in Computer Science/Information Systems or equivalent combination of education and experience
  • Technical aptitude is a plus in diverse technologies which include: Windows (.NET/SQL), Java, DB2 and other Microsoft technologies
  • Ability to trouble shoot problems will be required
  • ITIL experience a plus
27

IT Account Management Support Resume Examples & Samples

  • Work closely with APAC Account Managers to help with cost transparency for consumer / producer views including APAC project financials, ad-hoc queries and analysis
  • Collaborate with the Global IT COO and Account Management to leverage best practice operational and reporting procedures
  • Prepare slide decks for Steering Committees and Working groups
  • Vendor contract management
  • Continuously identify opportunities to refine and optimise processes including automation and standardisation of reporting across all streams. Drive improvements both at a regional and global level
  • Help to develop a 3 year business aligned strategic plan
  • Formal project management or financial qualifications
  • Experience of working in the Equities product area
  • Previous exposure to APAC markets
  • Basic understanding of the software development lifecycle
28

Document Management Support Specialist Resume Examples & Samples

  • Under guidance of the KM Product Manager, help promote the appropriate use of FileSite by responding to user requests and raising awareness of issues and non-compliance to department management
  • Assist the KM Product Manager with keeping the filing guidelines in a standardized format, making sure they are accessible to the practice groups and ensuring they stay up to date
  • Monitor and manage IQ track tickets and requests to the Workspaces (team) mailbox, escalating to the KM Product Manager or to other departments as appropriate
  • Create and secure new workspaces, including but not limited to; client workspaces, matter workspaces, project workspaces and admin team workspaces
  • Perform basic workspace folder moves driven by requests from end users and as appropriate, more complex “flatspace” and outlook content migrations at the direction of the KM Product Manager
  • Assist with gathering and testing bulk document re-profiling requests from the legal knowledge management team and other business stakeholders
  • Log errors in Milan, the on-demand folder tool, reporting issues to the KM Product Manager and enterprise systems and submit ideas for possible enhancement requests and fixes
  • Support KM Product Manager with the organization and maintenance of the firm’s master FileSite metadata lists, particularly doc and sub doc type, providing assistance when adding, removing, consolidating or editing values
  • Process and resolve workspace related end-user issues with support from ES, training and user support
  • Assist with the maintenance of Workspace and Milan templates
  • Provide analysis, support and training to attorneys, paralegals and secretaries on email management best practices and procedures.Work individually with end users to organize email folders and link to a workspace, as appropriate
  • As needed, provide FileSite/workspaces training for small teams, impromptu training or 1-1 coaching with lawyers and staff
  • Bachelor's degree required. Degree in a relevant field strongly preferred
  • 2+ years of law firm experience required, preferably in the area of records or document management, knowledge management, paralegal services, or legal technology
  • 2+ years experience supporting a document management system (DMS) or ability to demonstrate expert use of a DMS required. Experience with FileSite/iManage strongly preferred
  • Excellent Excel, Word and Outlook skills required. Strong PowerPoint skills preferred
  • Strong business analysis, quality assurance and project management skills
  • Experience in technical training desirable
  • Ability to work with a variety of people at all levels within the organization
  • Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
  • Excellent customer service orientation, positive, proactive manner
  • Must have strong written and oral communication skills and be able to explain concepts and provide direction to all levels of staff and attorneys
  • Solid presentation skills important
  • Ability to organize, plan and carry out multiple projects simultaneously
  • Must be both a self-starter and a team player
29

VP, Operations Risk Management Support Resume Examples & Samples

  • Bachelor degree in business, finance, other related fields
  • Sound product, business and operational knowledge
  • Strong sense of risk awareness and able to articulate identified risk issues
  • Prior experience in operations risk & control or related areas would be a plus
  • Strong organizational skills, able to interact and work effectively across different functional silos / locations
30

United Kingdom Group Incident & Investigation Management Support Resume Examples & Samples

  • Running / undertaking the logistics of the Regional IMG Committee including creating invitations and agendas, taking minutes, tracking attendance and resolving issues
  • Acting as the Deputy Secretary for the Regional IMG United Kingdom (UK) Committee
  • Acting as a Counter-party within the Central Reporting Unit (CRU) in the monthly reporting cycle
  • Pro-actively managing eDiscovery and Vendor Management by linking with the central team in Frankfurt to improve processes and the overall business model
  • Supporting the vendor in on-boarding processes
  • Managing vendor contracts, pricing, billing and approvals
  • Contributing to strategic initiatives driven by the central team
  • Managing communications, data requests and approvals
  • Managing the interface with the Business Information Security Office / Business Continuity Planning
  • Managing diary and travel requirements
  • Taking action with data requests and Data Privacy Officer approvals for specific IMG matters
  • Supporting the frequent preparation of briefings for internal and external stakeholders (i.e. Senior Management, Regulators)
  • Contributing to the various incident management and investigation tasks, cross functional stakeholder management and co-ordination
  • Supporting the Lead Incident / Investigation Manager in the preparation of briefing packs (internal / external)
  • Managing the working group logistics for some cases in the UK incident portfolio
  • Performing ad-hoc tasks for the IMG Regional Head
31

Senior Administrator, Risk Management Support Resume Examples & Samples

  • Accountable for the day to day activities & support of Risk Management Support NAV Plausibility – under responsibilities, ensuring that all services to our internal RBC I&TS Clients : 9 RBC I&TS entities (Malaysia, Luxembourg, Switzerland, Italy, Belgium, Ireland, Singapore, Hong Kong & Toronto)
  • Accountable of the highest RBC I&TS Composed Benchmark Quality level by ensuring the latest set up methodology applied , high level portfolio analysis and best index provider selection
  • Ensure a periodical review of Composed Benchmark to increase quality level (Second Level Review , Residual Asset Group , … )
  • Participate actively & Lead some projects in the development, testing and implementation of new systems , new services and new Financial instrument plausibilisation
  • Act as expert for the Risk Management Support NAV plausibility day-to-day activities
32

Management Support Specialist Internal Audit Resume Examples & Samples

  • Deliver periodic financial controlling reporting, forecasting and budgeting,
  • Ensure that Group Internal Audit (GIA) costs are well managed and resources allocated in line with defined priorities,
  • Conduct analysis, perform financial and audit execution controlling and reporting, and prepare decision making materials for GIA Management globally,
  • Support continuous improvement projects / initiatives – identify and analyze areas for improvement in current processes, propose changes and implement them,
  • Contribute to execution excellence and timely delivery of audit work,
  • Demonstrate strong communication and interpersonal abilities coupled with effective problem solving and conceptual thinking
33

Senior Management Support Assistant Resume Examples & Samples

  • Manage and maintain an overview of the SMT’s diaries in order to drive the effectiveness of their working time and to ensure engagements take forward business priorities as well as take into account other competing demands
  • Develop a good understanding of, and demonstrate commitment to, Pearson’s mission, values and areas of work to assist the Director in balancing internal and external priorities
  • Assist the Director in monitoring email and flagging up potential issues that require urgent attention
  • Lead on discrete projects and undertake other specific tasks or projects as required for example, desk research, seating plans, drafting documents or papers, summarising reports or staff surveys, company and divisional objectives, creating briefing packs and helping with presentations
  • Work closely and collaboratively with Executive and Personal Assistants to divisional Directors within the company
  • Assisting the Director with preparation for, and follow up action from senior management, executive and Board level meetings including scheduling and planning time for meeting preparation, drafting or coordination of papers, scheduling meetings, monitoring or undertaking follow up actions
  • Manage information flow to and from the Director ensuring these are filtered, flagged or directed where appropriate
  • Provide a high quality, responsive and professional service to both internal and external customers encompassing all communication with staff, callers, and visitors through all channels. Oversee and arrange all logistical aspects of meetings, visits and travel arrangements for the Director including pre-meeting liaison internally, research and post meeting debriefs or follow up contact
  • Format, amend or edit PowerPoint presentations and other materials required for various internal and external meetings
  • Attend meetings with the Director to provide support or where appropriate. Provide note-taking service and run presentations using a laptop and data projector a regular Customer Service meetings and where required
  • Manage all administrative needs associated to the Director’s work and office including compiling and processing expenses, acquiring or maintenance of equipment and IT needs
  • Develop, maintain and review paper or electronic knowledge management files and systems to support and enhance information storage/retrieval, dissemination and confidentiality, liaising internally where appropriate
  • As a member of the Director’s team, to contribute to the team’s high standards of providing support and assistance to all employees, new starters and where appropriate assist with key tasks when colleagues are absent
  • Overseeing and facilitating the organisation and internal coordination of divisional days and senior team meetings for strategy away days, development support, liaising with other staff as necessary
  • Responsibility for administration of all divisional organisational charts and email distribution lists
  • Responsibility for following appropriate authorisation channels for approving requisitions, pay reviews, invoices and spend
34

AM Center & Management Support Resume Examples & Samples

  • Manage calendar / Outlook efficiently and accurately
  • Excellent interpersonal communication skills – both oral and written
  • Process oriented
  • Ability to work under tight deadlines and prioritize a large number of frequently changing deliverables
  • Strong team player who is easy to work with, shows commitment, and can maintain both a positive attitude and high level of performance on time-sensitive initiatives
  • Experience as an Executive Administrative Assistant
  • Enthusiastic and high level of personal initiative
  • Ability to quickly adapt to evolving business priorities
  • Project/program management experience – ability to connect dots, multi-task, and execute
  • Use of JPMorgan internal databases: IBID, EURC, e-Purchase, FSR +
35

Japan Local Management Support Resume Examples & Samples

  • Administrative tasks supporting Operations local management
  • Business Management roles to prepare management information, strategy presentation, coordination with the Regional and Global Management, team events, etc
  • Engagement, facilitation and implementation of Japan Operations strategy
36

Application Management Support Leader Resume Examples & Samples

  • Management of the Application Management & Support organization for the SharePoint Enterprise Platform, applications and core services in an outsourced offshore model
  • Vendor / supplier relationship management of the outsourced service provider; acting as the point of escalation for service issues
  • Management of the transition team for applications requiring support
  • Driving impact of IT delivered Business Change
  • Adherence to, and enhancement of, Industry and EY standard SDLCs (e.g. Waterfall, Iterative and Agile) and governance processes (as applicable)
  • Adherence to, and enhancement of, Industry and EY standard Enterprise Service Management practices and processes
  • Monitors and manages the response and resolution measures in place with the vendor / supplier team taking appropriate remedial action as necessary
  • Manages the priority and urgency of issues in line with enterprise service management guidelines and stakeholder circumstances
  • Manages the priority of minor enhancement work in line with prevailing workload
  • Develop and manage plans to address Solution Centre program/project strengths, weaknesses, opportunities and threats
  • Analytical skills and problem solving skills needed to manage multiple factors simultaneously in a program/project or service
  • Proactively identify risks and issues on programs/projects and the service - leading team to develop risk management and issues management plans
  • Monitors and manages program/project and service baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
  • Program manager / Service Manager is expected to be self-driven and motivated, lead and act independently to deliver program/project or Service to schedule, budget and scope; support will be provided from an experienced program Leader as required and requested
  • Program manager / Service manager leads program/project teams consisting of cross functional, global, and virtual groups
  • Program manager / Service manager coaches, mentors and supports less experienced program/project or service managers as well as other project/service resources as needed
  • Experience of managing large /complex enterprise platforms within a global service management context in a large scale corporate environment
  • Expertise of program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management) with extensive experience of delivery with supplier, off-shore and global teams
  • Expertise of service management frameworks (ideally ITIL V3) and there operation
  • Extensive experience in setting up managed service agreements including contributing to the creation of appropriate supporting contracts
  • 15+ years in a corporate IT environment of which at least 5 years spent on delivering programs/projects and services with annual spend of more than $5m per annum
  • 10+ years of experience in service management as a service delivery manager in an outsourced environment with Tier 1 service providers
  • 5-10 yrs experience in managing a global L4 support environment
  • Deep understanding on the Software Delivery Lifecycle (SDLC) and project management methodologies
  • Substantive experience in a related technical field (application development, deployment/implementation and infrastructure)
  • Experience of development in SharePoint (2013 preferred) and exposure to Lotus Notes application landscape
37

Application Management Support Lead Resume Examples & Samples

  • Engage global team in Incident / Problem Management and Request management
  • Coordinate NA and offshore teams to prioritize incidents, assess business impact and address business support requests
  • Prepare and reviewing application metrics on performance, availability and Incident resolution with Business and IT
  • Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met
  • Lead teams in multiple locations
  • Bachelor’s Degree in Information Technology or related technical field
  • 2+ years of application production support experience
  • 2+ years of experience in Project Management
  • 2+ years of experience understanding UNIX/Linux environments
  • 2+ years of experience with Oracle Forms, Oracle Reports, SQL, JAVA, Perl, VB, ASP
  • Experience dealing with application security and controls issues
  • Self-starter, highly motivated, process oriented, quick learner
  • Understanding of multi-tiered application and technology stacks
  • Experience with IMS Gateway and MQ
38

Workforce Management Support Resume Examples & Samples

  • Monitor and react to contact volume, absenteeism, operational factors and unforeseen
  • Investigate deviations from forecasts and service level deficits; communicate necessary actions to Senior Management
  • Utilize contingency plans (Lever Management) to influence service levels, improve resource utilization and reduce costs
  • Utilize CMS and Workforce Management reporting; develop customized tools to improve operational efficiency
  • The majority of decisions will be made based on pre-defined criteria; however, some instances will require independent decision making with limited information and support
  • Daily activities will include monitoring and revising reports, systems, forecasts and schedules
  • Works with Managers to plan and coordinate off phone events such as coaching sessions, town hall meetings and weekly huddles
  • Proactively strive to provide recommendations and strategies to reduce and mitigate customer abandonment rates
  • Promote operational effectiveness and positive customer experience through effective negotiation / communications with management
  • Assume responsibility for the efficient resolution of outages that impact both customers and NCC staff
  • Identify deviations from forecast and root cause
  • Communicate to all relevant parties / intermediaries (Recovery Technical Support, Dialer
  • Administration & Managers) and keep Senior Management informed of progress and impact
  • Quantify impact in a meaningful way to aid in communication to partners
  • Trend opportunity cost, operational cost and foregone revenue associated with technical outages; communicate to Senior Management and IT&S on a monthly basis
  • Ensures that 80% of calls are answered within 20 seconds or less with less than 5% abandon rate
  • Manages over 25 skillsets to ensure that Customer Relations Officers are productive at all times
  • Analyze and report on historical data
  • Create short-term forecasts and explain deficiencies
  • Post measure the impact of special campaigns, business cases, and product and process changes (productivity, cost, unintended consequences, etc)
  • Analyze, report and recommend solutions to both Managers and Senior Management on a regular basis
  • Produce variance reports to inform Senior Management of key performance indicators
  • Provide recommendations on how to maximize the use of NCC staffing to achieve Key Performance Indicators and overall objectives of the unit
  • Drive change and continuous improvement within the NCC resulting in capacity savings and cost reductions
  • Co-ordinate and centralize the reporting output for the NCC
  • This includes reporting by product, agent, skillset, campaign, etc
  • Identify opportunities, streamline and combine existing reporting
  • Automate reporting when possible to reduce the need for additional support staff
  • Support new initiatives by providing reports and post-measurement to various stakeholders and business lines
  • Strong understanding of National Collections Centre Operations, support and technology
  • Expert knowledge of Contact Centre Strategies and Avaya’s Call Management System (CMS)
  • Expert knowledge of Microsoft Office and Workforce Management systems / processes
  • Strong communication skills to deal with various departments and levels of management
  • Strong analytical ability and problem solving skills
  • Strong influencing, negotiation and persuasion skills when communicating decisions to Management
39

Order Management Support Resume Examples & Samples

  • 3+ years of experience in Order Management
  • Proficient with SAP 4.6 or similar ERP system
  • Proficient in Microsoft Office tools
  • Experience in an IT/Software/Hardware/Services capacity
40

Reconciliation Production Management Support Resume Examples & Samples

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
  • Demonstrate creativity, innovation and high performance
  • **Shift is for Monday through Friday – 12:00 p.m. through 9:00 p.m. CST****
  • 3+ years of hands-on experience in Production Support
  • 1-3 years of hands-on experience in data analysis/ SQL
  • 1-3 years experience managing UNIX/Linux environment
  • 1-3 years experience in UNIX shell, Perl, or similar scripting languages
  • Strong analytical & trouble shooting skills required
  • Experience in Disaster Recovery planning and test execution
  • Experience working with scheduling tools like Autosys/Control-M is a plus
  • Experience working in financial services industry supporting mission critical applications is a big plus
  • BA/BS required in Computer Science or equivalent
  • Must be detail-oriented and well-organized
  • Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers
  • Communicates openly and effectively in a manner consistent with the audience
  • “Can do” attitude, which can identify problems, take ownership, and provide solutions
41

Risk Management Support Task Lead Resume Examples & Samples

  • NIST and DoD security policies, directives, and guidelines including RMF
  • Network/system architecture design and implementation
  • Current Microsoft server and workstation OS security configurations
  • Current Red Hat Linux Enterprise OS security configurations
  • Current Unix OS security configurations
  • Current Microsoft Windows Group Policy Object (GPO) security configurations
  • Network architecture and design (e.g., security stack and integration with office automation products and services to include production, test, development, and DMZ enclaves
  • VMware functionality and security
  • Database functionality and security, e.g., Oracle, MS SQL, MS Access
  • Border device security, e.g., firewall, VLANs, IP Subnetting, Ports and protocols)
  • Encryption standards
  • Vulnerability scanning, e.g., Retina, Nessus and McAfee HBSS
  • Application code scanning with Fortify or other government furnished systems
  • Metrics capture & documentation
  • Technical writing, to include technical documents and user training materials
  • Minimum of Bachelor’s Degree in a technical or business discipline from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • Minimum of fourteen (14) years of IA/cyber security experience, with at least four (4) of those involving application of DoD policy, direction, and guidance to customer environments or twelve (12) years of applicable experience and a Masters Degree
  • Minimum of five (5) years of management experience
  • Minimum DOD 8140/DOD 8570 IAT Level III Certification and IAM Level II Certification
  • Strong attention to detail and organizational skills. Excellent communications skills
  • Must hold a least a secret clearance
42

SME Crisis Management Support Office Resume Examples & Samples

  • Bachelor's degree or higher (equivalent, related work experience may be substituted for CYBER support only}
  • 10 years of work experience related to the technical requirement against which the individual is slated to perform and the designated Area of Responsibility (AOR} associated with the position
  • 3 years of experience working with or in the IC
  • 10+ years working in the IC or DOD Community on crisis management and leading crisis management efforts
  • Demonstrated strong background in managing and planning activities related to international security crises
  • Demonstrated experience with the IC's structure and IC member organizations' roles and capabilities; and developing, analyzing, and re­engineering processes and standard operating procedures related to crisis management
  • Demonstrated government experience related to classification/foreign disclosure and staffing senior-level government officials under short time constraints and with attention to detail
43

Project & Financial Management Support Specialist Resume Examples & Samples

  • Producing the budget and reforecast (worldwide)
  • Ensuring follow up of expenses and unit costs
  • Validating invoices and ensuring the recharge to the users for the global invoices
  • Ensuring correct reconciliation of the figures provided by Accounting and Finance
  • Following up the stock exchanges fees
  • Building and maintaining long-term relationships with the providers (new services, negotiations, etc)
  • Managing key Hub Data Administration projects
  • Producing financial figures for budgets and forecasts
  • Defining and maintaining costs allocations processes
  • Producing monthly recharge reporting
  • Producing and following up operational volumes
44

Management Support Unit-senior Manager Resume Examples & Samples

  • COO activities as per the agreed COO terminology and content within DCPE, mainly
  • Similar experience in COO, PMO or other MSU roles
  • Experience in IT and BPO industry
  • Ability in Market intelligence practices
  • Excellent capabilities in MS office tools (PowerPoint, Excel...)
  • Excellent analytical skills and appetite to figures
  • Excellent interpersonal, communication and leading skills
  • Curious and Force of proposal
  • Highly motivated and ability to work with a team
  • Ability to manage priorities and schedules
45

Proposal Management Support Resume Examples & Samples

  • 7-10 years of Aerospace Program Management experience desired
  • Solid knowledge/understanding of the FAR and DFARS
  • Understanding of government contracting/pricing and Terms and Conditions for both FAR 15, FAR 15 TINA, and FAR 12 Commercial
  • Interpersonal skills necessary for interfacing with internal and external customers
  • Ability to multitask and handle stress in a high volume, fast paced environment
  • Strong program/project management skills are required
  • Proven success when working in a highly matrix’d organization
46

ADP Center Operations Management Support Resume Examples & Samples

  • 5 (U) ADP Center Operations Manager Support
  • S.1 Planning 3.5.1.1 (U) The Contractor shall assist in monitoring & resolving environmental and other controls (power, HVAC, etc.) that impact operations with expertise, which consists of design skills including critical environment systems, cooling requirements and delivery methods, power (primary and backups),rack design, cable plant and physical security. 3.5.1.2 (U) The Contractor shall assist in providing general server room management including capacity and space planning, rack space management, equipment installs/de-installs and migration of equipment within the ADP Centers, power wiring, and air conditioning planning. 3.5.1.3 (U) The Contractor shall assist in planning for future movement of equipment in and out of the facility to ensure continued support for critical operations. 3.5.1.4 (U) The Contractor shall assist in managing day-to-day operations of the ADP centers
  • 2 Communication
  • 2.l U) The Contractor shall assist in coordinating operations, maintenance and problem resolution with the appropriate critical environment facilities teams. 3.5.2.2 (U) The Contractor shall assist in enforcing data center procedures
  • 3 New Technology
  • 3.1 (U) The Contractor shaU provide the ADP Center specialization skills required to design and implement ADP Center technologies and solutions. 3.5.3.2 (U) The Contractor must be a forward thinker and be able to stay abreast of new data center technologies and how to best utilize them
  • 4 Documentation
  • 4.1 (U) The Contractor shall maintain physical blueprints, cabinet drawings, cable runs and other ADP center documentation. [
  • (U) The Contractor shall implement, document, and coordinate data center policies, procedures, and standards
  • 5-8 years of related engineering experience
  • 5+ years experience with support for critical facilities
47

Risk Management Support Lead Resume Examples & Samples

  • Have a minimum of seven (7) years of IA/cyber security experience, with at least four (4) of those involving application of DoD policy, direction, and guidance to customer environments
  • Possess applicable intermediate ITIL certification (e.g., Service Operations, Service Design, Planning, Protection and Optimization (PPO), Release, Control and Validation (RCV))
  • NIST and DoD security policies, directives, and guidelines
  • Vulnerability scanning, e.g., Retina and Nessus
  • Network architecture and design (e.g., security stack and integration with office automation products and services to include production, test, development, and DMZ enclaves)
48

ADP Center Operations Management Support Resume Examples & Samples

  • Assist with operation, maintenance, and on-going customer support of the ADP Center’s facilities and programs/applications supported
  • Power support systems
  • Environment conditioning systems
  • Overall physical installation
  • Work with managers and staff on ensuring the cleanliness of the data center, optimal organization of equipment racking, management of power needs and connectivity, ensuring patch cables and power cords are properly and accurately run and neatly dressed
  • Assist with operational logistics, transportation, and asset management of data center devices
  • Ensure optimal placement based on space, function, connectivity, power, and cooling allocations
  • Bachelor’s degree in IT discipline
  • Experience with UPS, HVAC systems
  • 5 years or more experience with support for critical facilities
  • Excellent organizational, multi tasking, prioritizing, and teamwork skills
  • Able to work well with managers, customer, and general public
  • Ability to lift minimum of 40 lbs
  • Security+ certification
  • ITIL V3 Foundation Certification or similar discipline
  • Familiar with power distribution systems in data center environment or similar critical systems environment
  • Familiar with computer room air handling units and facility operations
49

Nswc-n Financial Management Support Financial Manager Resume Examples & Samples

  • Perform duties in support of NSWCEN's budget and financial management, analysis, and reporting for NSWCEN’s Total Obligation Authority (ToA).The Contractor shall
  • Assist in developing spend plans to support budget submissions
  • Assist in monitoring budget execution to identify trends and analyze the use of funds
  • Compile data from various sources and prepare a variety of recurring and special budget reports, completed and submitted within established deadlines
  • Assist in preparation of various budget exhibits using prescribed templates; Ensure all supporting documentation provides sufficient evidence to justify budget submissions
  • Analyze and assist in processing funding requests to ensure fiscal compliance e.g. proper use of funds, etc.; Assigns financial structure in accordance with local business rules
  • Assist Government personnel in performing oversight and monitoring execution of NSWCEN budgetary resources in the Operations and Maintenance budget. Contractor shall identify and analyze trends in receipts, obligations, and expenditures. Contractor shall assist in monitoring budget levels to ensure appropriate and efficient use of funding. The contractor shall
  • Make recommendations for funding targets based on analyses of activity budget estimates, historical expenditures, projected requirements, and approved funding
  • Assist in monitoring and assessing obligations, expenditures, and requests for allotments, through examination of accounting records, continuing dialogue with program officials and their staffs, and review of progress reports
  • Prepare a variety of reports covering the status of program funds, expenses, and obligations, as required by higher authority. This will not include the drafting of Congressional testimony, responses to Congressional correspondence, or agency responses to audit reports from the Inspector General, the Government Accountability Office, or other Federal audit entity
  • Assist in evaluating the effect of cost and program changes on the budget execution process. Analyze program key performance factors
  • Analyze the need for transfers and realignments of funding between object class, line item, work breakdown structure (WBS) codes, and accounts under the same budget program. Analyze the need for reprogramming between budget programs and components
  • Assist in the monitoring of year-end closing to ensure proper and full use of program funds, with no anti-deficiency violation
  • A minimum of a Bachelor’s Degree in a relevant field from an accredited institution
  • DoD Financial Management Level II Certification or equivalent
  • The candidate shall have a minimum of 8 years’ experience in DoD budget planning and formulation or related budget field that equipped the contractor with the particular knowledge, skills and abilities to perform successfully the duties of the position
  • Ability to adapt to changing environments and scenarios with limited supervision
  • Attention to detail, highest standards of accuracy and precision; highly organized
  • Ability to multi-task and take accountability (e.g., knows when to ask for guidance/coaching if priorities are not clear)
  • Ability to execute projects efficiently and effectively with limited supervision
  • Ability to present information logically and consistently
  • Applicant selected will be subject to a government security investigation and must meet eligibility requirements for a SECRET Level Security Clearance for access to classified information
50

Information Management Support Specialist Resume Examples & Samples

  • Assist in administrating, maintaining and training WebEOC and DOT Alerts
  • Perform periodic active directory uploads to maintain communication groups in DOT Alerts
  • Monitor DOT Alerts feedback email inbox for user assistance and feedback, track issues an assist DOT Alerts COR with resolving
  • Maintain message templates for emergency use (requires HTML knowledge)
  • Prepare agenda for monthly DOT Alerts steering committee meetings
  • Set up new user accounts and monitor users for dormant accounts
  • Perform basic board building in WebEOC (requires HTML knowledge)
  • Prepare agenda for monthly WebEOC steering committee meetings
  • Assist WebEOC COR in coordinating issues with WebEOC vendor
  • Maintain CMC Master access list
  • Maintain CMC Master phone/email contact list
  • Maintain CMC Master distribution list and MS Outlook groups
  • Designated trusted agent for DHS HSDN (secret network) to set up new DOT user accounts and issue account tokens
  • Assist watch staff with operations of communications equipment and testing, scheduling of conference rooms, teleconferences and scheduling CMC tours
  • Bachelor’s Degree in Computer Science, Information Systems, or related IT field is desired
  • Three or more years of experience managing IT systems, data bases, and working in a fast paced operational environment
  • Experience/background using “Send Word Now”, “DOT Alerts”, and “Web EOC” is desired
  • Ability to fully operate the standard Microsoft office suite of tools to include: Outlook, PowerPoint, Excel, and Word
  • Knowledge of working with Microsoft Active Directory
  • Knowledge and experience writing HTML
  • Knowledge of maintaining IT systems
  • Operate classified communications equipment including classified fax machines, satellite telephones and Secured Terminal Equipment (STE)
  • Advanced communication and writing skills
  • Substantive knowledge and understanding of regulations governing the use of classified materials, systems, and communications
  • Ability to interact with groups or individuals outside own organization and agency
  • Self-motivation and a high level of discretion to work effectively under a minimum level of supervision
  • Must have a current US Government TOP SECRET Personnel Security Clearance and be able to qualify for SCI access
  • Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation
  • Must be eligible for and able to obtain and maintain required Security Clearance/access approvals
51

Senior Crisis Management Support Resume Examples & Samples

  • Advising the identified senior leaders on key developments related to crisis management and assisting assigned office teams with AORs involving a variety of International security crises
  • Supporting decision making and special projects on crisis management issues
  • Developing crisis management processes for government review and approval
  • Supporting the planning, facilitation, and after action needs for Community sessions and outreach initiatives to address crisis management matters
  • Supporting decision making and special projects on Intelligence integration
  • Bachelor's Degree of Equivalent Related Work Experience
  • 5 years of work experience related to the Job description
  • 1 year of experience working in the IC
52

IT Asset Management Support Resume Examples & Samples

  • Service request management for hardware and software requests
  • Respond to escalated asset management issues and determine appropriate course of action
  • Validate and vet software license requests against company standards and current license inventory
  • Assist in ensuring asset data is properly updated and maintained
  • Experience working both independently and in a collaborative environment
  • Follow and develop hardware and software run rules
  • Ability to respond to and diagnose problems through discussion with users
  • Experience with data gathering and data input
  • Proper phone and email etiquette
  • Self-motivated, well organized, detail oriented and has good interpersonal skills
  • Have the ability to use organizational skills to streamline processes and to organize and interpret large amounts of data
  • Working knowledge of IT asset lifecycle management
  • AA degree or relevant experience
53

Population Management Support Coordinator Resume Examples & Samples

  • Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs
  • Notify enrolled members in care management and health care classes and track attendance
  • Distribute educational materials
  • Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self-care management skills
  • Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance
  • Minimum three (3) years of progressively responsible health care experience
54

Information Management Support Associate Resume Examples & Samples

  • Managing Regulatory’s local and global archives – offsite and on-site. Creating clear records and ensuring ease of retrieval
  • Maintaining records retention information pertaining to paper archives and managing lifecycle of documentation, including arranging destruction following Shire’s policies and procedures
  • Minimum of 3 years’ of pharmaceutical experience in a R&D environment or (6+ years without a Bachelor degree), of which
  • International experience is strongly desired
55

Information Management Support Resume Examples & Samples

  • Supporting Records Manager to actively manage
  • Experience in the preparation and submission of documents using regulatory/document management systems (e.g. Documentum®, FirstDocs®,eCTDXpress, Validation tools) is highly preferred
  • Excellent verbal and written communication skills; ability to communicate effectively to multiple levels in the organization with strong negotiation skills
  • Excellent analytical and communication skills both verbal and written
  • A self-starter, who motivates, has tact, diplomacy, leadership skills and who has a flexible
56

Management Support Unit-subject Matter Expert Resume Examples & Samples

  • Good understanding of project management standards and best practices
  • Good understanding of Software Development Lifecycle (SDLC)
  • Good experience in Project Management (PM)Tools usage, such as Planning, Tracking, Time, Cost, Risk, Issues
  • Good understanding of project management lifecycle
  • Extensively worked on Budget management & earned value management (EVM)
  • Proven excellence in Risk Mangement and control
  • Excellent proficiency in Project Management & Program Management
  • Should be Quick learner & proactively take ownership
  • Apart from fixed routine responsibilities, staff needs to be quick enough to address the Adhoc /rush requests coming from the management / counterpart
  • Provide leadership in project management processes
  • Ensure successful transition of new activities and stabilize the deliverables
  • Support P3O (Project/ Program/ Portfolio) management and process compliance
  • Act as a guide and mentor to other team members
  • Support in change management processes
  • Provide support to project managers in cost/ budget management and risk management and help them in successful deliveries
  • Support program and portfolio managers in budget management and performance management activities
  • Produce monthly Key Performance Indicators (KPIs) & Key Risk Indicators (KRIs) of operational teams, for the client & the local management
  • Kick off Steer co support (Chair Routing Meeting), Project Closure support
  • Project analysis (PE contract, VCR, Milestones, Financials, Risks, Governance, Issue follow up, Client feedback)
  • Prepare monthly reporting for project. Remind actions related to current project situation to be performed by PM
  • Monthly Report validation, follow up and approval
  • Provide support for scheduling activity for projects
  • Provide process and tools support & conduct Process and Tools training to Project teams
  • Support Portfolio Management activities (PPMO) & respective Line PPM
  • Management Information Systems (MIS) Report (BRM Pack) preparation at Portfolio & Sub Portfolio levels
  • Ensure each project is complied with PMLC guidelines
  • Support in tool simplification processes and User Acceptance Testing (UAT)
  • Identify process gaps and work on process improvement areas
57

Endpoint Management & Support Specialist Resume Examples & Samples

  • Proactively monitor service management tool acknowledging and responding to Incidents and Service Requests; adhering to service level targets
  • Primary contact for more complex or time-consuming incidents requiring advanced desktop skills, troubleshooting to provide a solution or work around; adhering to service level targets
  • Arrange on-site or use remote desktop software to provide technical support
  • Install, configure, and integrate software and hardware for supported workstations, printers, and peripherals in staff and faculty offices, and in learning environments such as the library, kiosks, computer labs and smart classrooms
  • Maintain all computers in ITS supported labs
  • Physically install, move, and remove computer equipment and peripherals
  • Prepare, configure, and deploy ITS assets as instructed
  • Transfer customer data, files, and configuration settings from one computer to another
  • Assign work to Student Assistants per procedures and approval from Lead
  • Escalate incidents to appropriate support teams when necessary
  • Clearly and effectively communicate work progress with end users
  • Clearly and effectively communicate with other colleagues, IT groups, university groups, and vendors to ensure quality support and fulfillment is achieved for each service request
  • Using service management software, thoroughly document each incident or service request, to manage the provision of support with assignments and follow-up, and to ensure appropriate ticket classification and prompt updating of incident status
  • Adhere to Incident, Request Fulfillment, and Asset Management processes and procedures
  • Comply with software licensing and computer security practices
  • Best effort support of various non-University supported devices
  • Refer hardware problems to appropriate repair resources
  • Collaborate with ITS Service Desk Walk-in Center where needed
  • Provide backup support for Service Desk during high levels of service demands
  • Identify and collect relevant data that is useful for the organization as knowledge
  • Assess and assure knowledge accuracy, quality, and usage
  • Integrate knowledge into and out of the Incident process
  • Contribute and foster technical knowledge and a positive learning environment for student staff
  • Utilize online Knowledge Management tool
  • Provide ad-hoc training as requested
  • Assist in development and production of written procedures when requested
  • Provide documentation and troubleshooting techniques to ITS staff
  • Review tickets to discover relevant documentation to add to Knowledge Base
  • Internet Browsers, such as Internet Explorer, Firefox, Chrome, Safari
  • Knowledge Base software and methodology
  • Virus Scan Software such as McAfee
  • Adobe Acrobat Professional
  • Remote desktop software such as Bomgar
  • PC-compatible microcomputers and laptops
  • Apple Macintosh computers and Powerbook laptops
  • Excellent Customer Service skills with the ability to interact in a friendly and professional manner with students, faculty, and staff of all levels
  • Demonstrated ability to work under pressure and tight deadlines
  • Must be customer service driven to adapt in a diverse and dynamic environment
  • Graduation from a four-year college or university with a degree in computer science or related field; or an equivalent combination of related education and experience
  • Experience with Service Management/Service Desk ticketing software
  • ITIL Foundation Certification
  • Creativity in developing training programs and content
  • Web page design basics
  • Knowledge of PDAs and SmartPhones, Active Directory / LDAP, Sharepoint, Google Apps and Tivoli Endpoint Manager
  • Knowledge of Deep Freeze or other computer system management software
  • Expereince with Dreamweaver, Cascade Web Development, HTML
  • Knowledge of MS-SQL, MySQL, Filemaker Pro, Javascript, PHP, and Crystal Report Writer or other reporting tools
  • Familiar with Asset Management, Configuration Management Database processes
58

Tivoli Event Management Support Resume Examples & Samples

  • Minimum of 3 year plus experience required working with large systems management environment setup
  • Experience and working knowledge required with the following products: End to end event integration, working knowledge of ITM 6.x
  • Netcool suite (Omnibus, object server, WebGUI), LDS., ITCAM suite of products ( Active Directory, Domino, MSSQL, Oracle, WebSphere, MQSeries, Sybase (NEW)
  • Microsoft Sharepoint, Internet Information Server (IIS), Microsoft Exchange, DB2 )
  • Preferred knowledge and experience in event management, system's management (Cloud, LPAR's, and networking)
  • End to end event management and integration
  • Able to resolve any kind of monitoring related issues and able to work independently
  • You must be prepared to work within a team on a standby roster for 24x7X365 support Tivoli and Netcool suite of tools infrastructure
  • Perform off-hours maintenance, normally during scheduled time of Sunday, 6AM-Noon Eastern Std Time
59

Information & Configuration Management Support Resume Examples & Samples

  • Perform System Configuration Management (CM)
  • Ensure updated documentation (msl docs, SCGs, procedures, etc.)
  • Performs functions of
  • Bachelor's (or Master's) degree required with 3-10 years of experience. Education may be substituted with a minimum of 12 years of related experience
  • Compliant with DoD 8570.01-M and certified IS Security Professional highly desirable
  • Must have Strong organization skills
  • Must be proficient in Software/Hardware/Network Configuration Management (CM) tools development and CM management techniques
  • Experience in project management applications such as Redmine, preferred
  • Experience in software revision control systems such as Subversion
  • Experience in document management systems development desired
  • SharePoint (or similar product) site administration experience desired
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Projects), required
  • Working Knowledge of Microsoft Visio, required
  • Basic knowledge of AFI cyber-security Authorization to Operate (ATO) protocols
  • Must have an understanding of the specific procedures and processes of the Air Force Test Center and DoD regulations and guidelines
  • Must have ability to quickly understand the customers overall technical objectives and mission a provide effective solutions
  • US Citizenship required
60

Endpoint Management & Support Resume Examples & Samples

  • Monitor Endpoint Management and Support assignment groups and reassign and communicate urgency of tickets as needed
  • Take necessary steps to avoid all service and incident breaches for assignment group
  • Contribute to an excellent customer service environment by leading by example
  • Provide data to management as needed
  • Provide feedback to manager for annual reviews of Endpoint Management and Support staff
  • Ensure that Endpoint Management and Support staff are providing excellent customer support
  • MS-Windows OS
  • Mac OS
  • MS-Office applications
  • Apple Mac computers and laptops
  • Knowledge of ITIL Service Management Framework with emphasis on Incident and request fulfillment processes
  • Understanding of software licensing
  • Knowledge of computer security best practices, network access procedures including the TCP/IP protocol and data backup practices
  • Advanced troubleshooting skills with computer equipment and software
  • Knowledge of ATI/ADA compliance issues
  • Excellent customer service skills with the ability to interact in a friendly and professional manner with students, faculty, and staff of all levels
  • Excellent written and verbal communication skills. Ability to communicate with a diverse user base
  • Ability to provide training to various skills levels
  • Ease and comfort learning and working with new technology
  • Bachelor's degree in business administration, computer science or a related field or an equivalent combination of education and relevant experience
  • Advanced and comprehensive knowledge of computers and troubleshooting technology issues, including software, hardware, and networking
  • Demonstrated ability to complete projects under tight deadlines and pressured situations
  • Demonstrated telephone etiquette
  • Excellent interpersonal skills working in a diverse and dynamic environment
  • Knowledge of web page design basics
  • Technical training background preferably in productivity and enterprise software
  • Experience using software to create on-line simulations and training
  • Understanding of virtual desktops and labs
  • Knowledge of/expierence in
  • PDAs and SmartPhones
  • Active Directory / LDAP
  • Sharepoint
  • Google Apps
  • Tivoli Endpoint Manager
  • Deep Freeze or other computer system management software
  • Dreamweaver, Cascade Web Development, HTML
  • MS-SQL, MySQL, Filemaker Pro
  • Javascript, PHP
  • Crystal Report Writer or other reporting tools
  • Asset Management, Configuration Management Database processes
61

Range Facility Management Support System Functional Administrator Resume Examples & Samples

  • Ensuring compliance of the RFMSS database with business rules, processes and guidance provided by the ARNG-TRS RFMSS-Center of Excellence (COE)
  • Providing RFMSS training to Garrison Training Center personnel and unit customers
  • Attending training events, meetings, conferences and briefings as directed in support of the local Garrison Training Center
  • Executing local processes for the operation of RFMSS to support effective and efficient operations within the Garrison Training Center in coordination with Training Center with the ARNG-TRS RFMSS-COE
  • Ensuring RFMSS data and reports integrity through attention to detail and implementing established quality control standards
  • Associate degree from an accredited college or university in a discipline relevant to incumbent's work and six - eight years related experience in which five years must be in experience in the day-to-day operation and processes of the RFMSS, generating RFMSS utilization reports, and integration of the RFMSS processes and data with GIS, range and installation status and master plans, or equivalent combination of education, experience, and training
  • Must have completed RFMSS training: such as the ATRRS course 964964-ARNG-TRS-RFMSS. Must possess organizational skills, be flexible, ability to handle multi-tasks and work diligently to meet required deadlines with little supervision. Preferred; military experience and Army Instructor Certification
  • Must possess or have the ability obtain a security clearance. US Citizenship required
  • Must possess excellent communication skills both verbal and written
62

Range Facility Management Support System Functional Adminstrator Resume Examples & Samples

  • Ensuring compliance of the RFMSS database with business rules, processes and guidance provided by the ARNG-TRS RFMSS-Center of Excellence (COE)
  • Providing RFMSS training to Garrison Training Center personnel and unit customers
  • Attending training events, meetings, conferences and briefings as directed in support of the local Garrison Training Center
  • Executing local processes for the operation of RFMSS to support effective and efficient operations within the Garrison Training Center in coordination with Training Center with the ARNG-TRS RFMSS-COE
  • Ensuring RFMSS data and reports integrity through attention to detail and implementing established quality control standards
  • Associate degree from an accredited college or university in a discipline relevant to incumbent's work and six - eight years related experience in which five years must be in experience in the day-to-day operation and processes of the RFMSS, generating RFMSS utilization reports, and integration of the RFMSS processes and data with GIS, range and installation status and master plans, or equivalent combination of education, experience, and training
  • Must have completed RFMSS training: such as the ATRRS course 964964-ARNG-TRS-RFMSS. Must possess organizational skills, be flexible, ability to handle multi-tasks and work diligently to meet required deadlines with little supervision. Preferred; military experience and Army Instructor Certification
  • Must possess or have the ability obtain a security clearance. US Citizenship required
  • Must possess excellent communication skills both verbal and written
63

AMS Eclipse & Pros Release Management Support Resume Examples & Samples

  • UAT (User-Acceptance Testing) coordination,support, & testing with WW and IT counterparts
  • Cross-region coordination
  • Support internal user training by providingsubject matter expertise
  • Act as a consultant for the CPQ assets (Eclipse,PROS, etc.)
  • Communicates project status, process standardsand changes, and issues and workarounds, clearly and succinctly to business andfunction
  • Conducts research and data analysis for assignedprojects
  • Responsible for quality testing, analysis andtroubleshooting
  • Responsible for process improvement projects
  • Supports process/program development with guidanceat the business unit or country level
64

Care Management Support Specialist Resume Examples & Samples

  • Day-to-day customer support; Serve as a liaison between the SAE, Claim and Care Management operations
  • Completion of work orders and notice of Plan changes
  • Prepare customized communications and reports and assist in meeting preparations
  • Assist in problem resolution and information collection
  • Direct back up for CMC when necessary
  • Develop direct relationships with UMR complex customers
  • Able to prioritize a high work load
65

Construction Management Support, Texrail Resume Examples & Samples

  • Providing support to the System Certification & Startup process
  • Providing senior level construction estimating for potential construction change orders and claims to support the construction management team
  • Bachelor’s degree in applicable discipline or equivalent experience
  • Minimum eight years total experience
  • Experience on rail construction projects
  • Ability to demonstrate good communications skills, detail oriented and ability to work independently are essential
66

Records Management Support Resume Examples & Samples

  • At least two years of progressively responsible HR records or equivalent experience
  • At least two years Taleo and Oracle HRMS systems experience
  • Proven ability to handle information both confidentially and with discretion
  • The successful candidate should be capable of handling routine problems
  • Attention to detail and excellent organization skills are a must; along with the ability to prioritize multiple tasks and work with frequent interruptions
  • Ability to deliver excellent customer service, when under pressure, in a fast-paced, high-volume environment
  • Ability to exercise good judgment and be flexible to service a diverse customer base
  • Must have strong computer skills including Word, Excel, Outlook, Internet Explorer, etc
  • Excellent verbal and written communication skills and the ability to interact with various levels of faculty, students, staff and external customers effectively
  • 3+ years experiences with Oracle HRMS
  • Electronic billing experience
  • Data entry and management
  • Familiarity with the Caltech campus
67

Application Lifecycle Management Support Specialist Resume Examples & Samples

  • Supporting the configuration mangers in the application lifecycle management environment
  • Roles and rights administration for TFS and ClearCase
  • Support in ClearCase installation issues
  • Virtual Machine administration
  • Working with a ticketing system
68

Management Support Associate, SAP Iran Resume Examples & Samples

  • Managing diary/calendar and prioritize e-mails for the Managers on their behalf, potentially also including calls and voicemails
  • Monitoring actions and manage reminders and managing internal and external correspondence
  • Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
  • Booking meeting rooms / venues for the team
  • Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc
  • Perform and monitor purchase activities including master data creation and administration, creation of shopping carts
  • Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
  • Central contact and all other ad-hoc support as needed by Manager and his/her team
  • Resolving issues with limited complexity within clearly defined framework of departmental guidelines and practices
  • Developing collaborative work relationships within own team and within limited scope cross-functional
  • Maintaining up-to-date filing and reference systems
69

Information Management Support Resume Examples & Samples

  • Establish and Maintain Government Program Specific Information Technology (IT) capability in accordance with Government instructions policies and procedures
  • Familiarity and proficiency with processes and functions, information technology hardware and software products and computer peripherals
  • Customer Service Support Skills
  • Customer training to include demonstrations of hardware and software
  • Develop, Maintain and Update Documentation including handbooks and training aids
  • Development of Databases
  • Design, Implementation and Maintenance of software and hardware
  • Network operations and administration
  • Application development, design, and implementation
  • Document scanning and retrieval
  • Telecommunications implementation and training
  • Requires a Master's degree in applicable discipline and 10 years of experience. Master's degree may be substituted with a minimum of 12 years of experience
  • Must have understanding of the specific procedures and processes of the Air Force Test Center and DoD regulations and guidelines
  • Ability to quickly understand the customers overall technical objectives and mission a provide effective solutions
  • Excellent verbal and written communication skills along with customer interaction and presentation capabilities required
  • Exemplify a dedication to achieving the mission of the 96TW as well as high standards of quality and excellence in performing the duties
  • Must be able to work effectively alone, unsupervised, or within a group
  • Must be able to work in a fast paced environment while being able to prioritize work to balance multiple projects and deadlines
  • Must be willing to travel up to 15%
70

Oracle Identity Management Support Specialist Resume Examples & Samples

  • Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts
  • Maintain an up-to-date and in-depth knowledge of new product releases
  • Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
  • Participating in Root Cause/Corrective Action action defined within the product area in order to further enhance the customer experience and improve the Oracle product
  • Working with Development on product improvement programs (testing, SRP, BETA programs etc) as required
  • Provide real time web-based and telephone support for the Oracle Identity Management products to customers and Oracle Consultants
  • Interact with customers via telephone and electronic means
  • Ensure continuous monitoring and forward movement of customer issues until they are resolved
  • Work closely with development to diagnose bugs and provide patches to customers
  • Act as a team member that contributes to solutions and customer satisfaction
  • Resolve very complex problems
  • Computer Science/Engineer BA degree or equivalent degree
  • Highly analytical and articulate individual who will provide high quality technical phone and electronic support
  • Self motivated and resourceful
  • Preference for working in a global cooperative team environment
  • Demonstrated ability and willingness to learn new technology quickly
  • Language Skills: fluent English required
  • Willing to work on weekend shifts
  • Able to adapt to a fast paced and changing technical environment
  • Able to work under pressure in escalated situations
  • Minimum of 1 year experience Installing and Supporting Weblogic, Java and JDBC applications under Windows and UNIX Environments
  • Ability to debug Java code from both customer and internally developed applications
  • Experience in installing and supporting applications/configurations under Windows (NT, 2000, XP) and UNIX (Linux, Solaris, HP/UX and AIX)
  • Experience in Windows and Unix installation and administration
  • Experience in Scripting languages such as Perl, PHP, ksh, and sh
  • Experience in with LDAP including Sun iPlanet, Microsoft Active Directory or Oracle Internet Directory
  • Experience with web application servers such as IIS, Apache, Tomcat, Oracle Application Server, Weblogic, IBM WebSphere, SunONE
  • Experience with J2EE, OC4J
71

Chief, Management Support Section Resume Examples & Samples

  • Provide analytical and statistical support as well as policy advice to the senior management of the Department on the development, management and implementation of United Nations conference servicing policies, procedures and practices. Work in close coordination with the Meetings Management Section (MMS) and the Documents Management Section (DMS) */ as well as the other Divisions of the Department and other Departments and Offices
  • Serve as the Secretary of the Committee on Conferences (CoC) by organizing its meetings, preparing its documents and assisting the Committee in its work on all matters related to conference servicing policies and procedures. Support the deliberation of the items on the pattern of conferences in the the General Assembly, CPC and ACABQ, including by interacting and liaising with the Member States
  • Act as the focal point of the Department in the interaction with the Secretariats of the Fifth Committee and the ACABQ. Interact with other intergovernmental and expert bodies on conference management-related issues, including during Committee on Conferences session and Fifth Committee’s deliberation of the Pattern of Conferences (PoC) item
  • Provide strategic advice on meetings and documentation operations to line managers that would integrate the meetings and documents perspectives for the short, medium and long terms
  • Coordinate with evaluation other duty stations in pursuit of integrated global management, in particular by harmonising business practices and policies and updating DGACM policies, procedures and practices on the provision of conference services across duty stations in the form of a Compendium
  • Draft the annual conference management report, provide inputs for the Pattern of Conferences report and undertake performance management reporting (IMDIS)
  • Plan and oversee the management of activities undertaken by the Section, including the Monitoring, Evaluation, Risk Management and Statistical Verification Unit (MERS), in the management support area
  • Manage, supervise and carry out the work programme of the Section. Coordinate the work carried out by the Section. Provide programmatic and substantive reviews of drafts prepared by others
  • Coordinate and provide substantive input in the preparation of various papers and reports for presentation to intergovernmental bodies such as Committee on Conferences, the Fifth Committee, the ACABQ and other policy-making organs, as appropriate
  • Provide support to senior management by ensuring that real-time and accurate infographics reports on the key performance indicators are available in the gData Dashboard, to enable senior management to monitor the performance of the Department as a whole and take informed decisions
  • Ensure that the outputs produced by the Section maintain high-quality standards, and comply with the relevant mandates. Ensure that reports are clear, objective and based on comprehensive data
  • Prepare inputs for the work programme of the of the Central Planning and Coordination Division (CPCD) and ensure timely delivery of outputs
  • Carry out programmatic/administrative tasks necessary for the functioning of the Section, including preparation, assigning and monitoring of performance parameters and critical indicators, reporting on programme performance, evaluation of staff performance, interviews of candidates for job openings and evaluation of candidates. Recruit staff for Section taking due account of geographical and gender balance and other institutional values
  • Manage, guide, develop and train staff under his/her supervision
  • Foster teamwork and communication among staff in the Section and across organizational boundaries
  • Perform other work related duties as required
72

Head of Operations Management Support Resume Examples & Samples

  • Financial Management, Accounting and reporting
  • Ability to lead a small, multi-disciplined team
  • Demonstrate sound business knowledge and judgement
  • Strong inter-personal skills and effective communicator
  • Professional engagement with clients
  • Digital technology focus
  • Proven extended experience gained within the securities services industry, particularly in Operational management within investment administration
  • Strong track record in operations and controls
  • Prior experience of people management
  • Experience in Business Management including budget control
  • MBA, qualified accountant or similar professional qualification
  • Extensive experience within Asset and Fund Services business line
  • LI-GB1
73

Materials Management Support Specialist Resume Examples & Samples

  • Provide order management functions and export documentation and logistics support to provide integrated export services to customer base
  • Responsibilities include but are not limited to Order Entry, Order Tracking, Inventory Management, Coordination of Export Inspections, creation of export documents, and provide shipping instructions to Freight Forwarder
  • Participates in interfacing with Manufacturing, Distribution Centers, Planning and Procurement groups to investigate and resolve issues; aids in troubleshooting of export logistics issues for customer base
  • Escalates complex, unusual problems to management team
  • Reviews, enters and manages international customer orders
  • Supports account relationships to ensure timely delivery of products
  • Acts as first level specialist for general support needs and may assist with technical support and/or problem resolution
  • Participates in the resolution of problems (complaints and disputes) regarding shipments and product availability
  • May identify and initiate opportunities for process improvements and to grow the business
  • May involve international travel
  • 1-2 years’ experience working in a customer service or exports environment
  • Experience working within a sales and distribution or warehouse management system
  • Computer skills, including Excel, Outlook
  • Ability to work with others with diverse backgrounds
  • Ability to communicate and behave in a respectful manner
  • Perform as an advocate for our customers
  • Demonstrated ability to manage change in department proactively and positively
74

Records Management Support Resume Examples & Samples

  • Assume responsibility for your actions
  • Effectively work within an environment that triages tickets based on severity
  • Triage issues to determine if they are code-related or not
  • Escalate tickets to Engineering via third-party defect tracking tool
  • Participate in Defect Review Boards (DRB)
  • Act as a liaison between SI/Deployment, Customer Support and Engineering
  • Assist Engineering with remote access to customer sites
  • Identify trends related to functional areas, recommend improvements and corrective actions
  • Participate/provide input for Best Practices/Lessons Learned
  • Create/participate in knowledge base articles
  • Able to prioritize workload
  • Comfortable working in a fast paced environment
  • Participate in after hour on call support for outages and or performance/stability issues
  • Multiple of years working experience within a Records Management System environment
  • Basic Operating System knowledge
  • Knowledge of physical and virtual machine configurations (Hyper-V and VMWare)
  • MS SQL 2008/2012 High Availability, Mirroring and or Always On
  • Disaster Recovery
  • Knowledge of SSIS and SSRS
  • Familiarity with Google Docs, Sheets, Slides, Gmail
  • Familiarity with remote access applications including GoToMeeting and Cisco
  • 1 - 3
  • High School Diploma Familiarity with UCR/IBR and P/E Advanced troubleshooting skills Able to communicate concisely and effectively to internal and external customers Must be able to obtain background clearance (Motorola and customer-CJIS) to work on customer sites 3+ years of work experience with a Records applicationWant to create a job search agent? Send this job to a friend
75

Management Support Specialist to Hrbp Lead for P&I Resume Examples & Samples

  • Administrative support e.g. meeting infrastructure, travel management and expenses, manage workflows etc
  • Preparation, execution and following up of meetings and events with internal and external stakeholders
  • Prepare internal communication material and support the set-up of internal communication cascade
  • Manage small projects independently
  • Build a strong and efficient internal network to collaborate with the responsible colleagues in all relevant parts of the HR organization and cross Board Areas
  • Seamless execution of tasks and communication to all relevant stakeholders requires fast adjustments to the dynamic environment of a global business unit as well as the continuous effort understanding the business to be able to set priorities appropriately
  • Bachelor degree or equivalent education
  • Strong organization and prioritizing skills
  • Ability to handle confidential and sensitive information appropriately
  • Excellent knowledge of Microsoft Office and of SAP internal administration tools
  • High motivation and high service orientation
  • Flexible, able to work independently and in a proactive manner
  • A pragmatic problem solver with sound diplomatic skills
  • Proactive and energetic team player, delivering high quality results
  • At least 3 years of professional experience in an executive assistant role
  • Experience in interacting with executives on a daily basis
  • Experience in working in a global business environment
  • Savvy with SAPs tools and processes
  • Project Management experience is an asset
76

Critical Incident Management Support Resume Examples & Samples

  • This position is for 3rd shift 10:00pm – 8:00am rotating weekly schedule
  • Minimum 3 years IT experience with Bachelors OR 1 year IT experience with Masters OR 7 years IT experience with High School Diploma
  • Must be able to work varying shifts as assigned based on business requirements
  • Must demonstrate a strong working knowledge of various IT disciplines (server, desktop, network, security) from prior positions
  • Must be able to lead technical teams, drive issues to resolution and command attention to deadlines
  • Must be a team player, proactive, and possess excellent problem solving, and organizational skills
  • Must be able to think strategically, act tactically and deal effectively with competing priorities and deadlines, must be able to handle multiple tasks in a fast paced environment
  • Possess working knowledge of ITIL processes (ITIL Foundations 3.0 certification preferred)
  • 3 or more years working knowledge of VITA Program
  • Demonstrated integral knowledge of VITA Program, the CIA and Program operating guidelines
  • Demonstrated knowledge of various VITA Program agency customers
77

General Management & Support Resume Examples & Samples

  • Builds and maintains a professional working relationship with the client on behalf of Merchants
  • Works to understand the client’s budgetary constraints, business risks and issues
  • Maintains open and honest channels of communication at all levels within the client’s organisation
  • Acts as commercial escalation contact for the client
  • Coordinates client engagement activities and maintains a calendar of events
  • Fosters strong working relationship with Marketing & Sales to ensure that the relevant client is leveraged in a manner that is proactive & within agreed working practice
  • Develops and communicates an awareness of competitors, Merchants’ and the client’s industry and market, taking account of the client’s organisational structure, working practices and cultural drivers. Understands and communicates peer levels within Merchants and the client company
  • Develops and maintains knowledge of Merchants on-and-off shore capabilities
  • Works with the operation to ensure an appropriate level of industry & market awareness across the wider operation
  • Commercial Administration
  • Prepares invoices accurately and dispatches in a timely manner, and follows up payments by the Client in accordance with contract terms
  • Actively engages clients regarding credit collection in a timely fashion in a manner that supports the long-term relationship with the client
  • Ensures Letters of Intent and contracts are agreed and signed by both parties before work commences and costs are committed to
  • Ensures all internal agreements are in place before work commences
  • Ensures the client agrees and follows a change control process
  • Ensures pass-through costs are billed timeously and managed against accrued revenue
  • Produces accurate forecasts against revenue
  • Risk & Issue Administration
  • Documents all identified risks internally and with the client as appropriate
  • Takes responsibility for managing and escalating official client complaints following the client complaints procedure
  • Analyses client and industry data and makes recommendations resulting from analyses
  • Ensures an account audit trail is kept, including minutes and change controls
  • Oversees the process of client contact reporting
  • Ensures meetings are minuted, and that risk, issue and action logs and maintained and reviewed on a regular basis with a view to service and revenue improvement
  • Produces internal reporting against contracted KPIs and revenue
  • Continuous Improvement Program
  • Works with the General Manager: Operations to actively pursue a Continuous Improvement Program
  • Proactively reviews, recommends and measures changes to processes on the account to bring about continuous improvements
  • Identifies ways to maximize the client brand, initiatives & products to drive operational performance
  • Works with operations to assist in delivering new projects
  • 2 years offshore Contact Centre experience, managing client billing and invoicing
  • Experience in managing client relationship-related documentation eg: Change controls
  • Customer service orientation (L2)
  • Planning and Organising (L3)
  • Oral and written communication (L3)
  • Technical expertise (L3)
78

Knowledge Management Support Resume Examples & Samples

  • Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed
  • Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed
  • Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution
  • Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries
  • Assists less experienced staff in developing appropriate responses
  • Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets. Conducts quality review of all functional area trouble tickets and provides additional staff training if required
  • Consults with management and/or business organization management to develop/implement appropriate response/resolutions for more complex issues
  • Represents company to external and/or internal customers, answering product or service-related questions
  • Provide customer assistance and problem resolution to a wide variety of customers across business areas
  • Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems
  • Provide full time knowledge management subject matter expertise and
  • Bachelor's degree in business management or related field preferred
  • Eight or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
  • Experience working with organizational functional and personnel
  • Experience working with fax machines, computer software and telephone technology
  • Experience working with help desk software
  • Strong business and analytical problem solving skills
  • Ability to develop and apply creative, innovative solutions to address business problems
  • Ability to understand and apply regulations applying to functional area
  • Ability to collaborate across multiple organization structures
79

Logistics Management Support Resume Examples & Samples

  • Program/Acquisition Management
  • Contract Management Support
  • Manages the supply of logistics-related data to support customers in the day-to-day general areas of engineering, supply, configuration management, technical requirements identification, installation and maintenance of equipment, safety and documentation development and maintenance. Investigates potential risk and other matters of significance, and provides and implements solutions
  • Consults with assigned clients to understand their distribution networks and determines the logistics resources required to support equipment, safety, personnel and maintenance. Negotiates with supply sources to meet technical requirements
  • Works in conjunction with various parties such as business development, field support and customer service to handle complaints and ensure support plans are in place to maintain long-term customer relationships
  • Analyzes technology and distribution network trends and implements changes in department as appropriate
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
  • Five or more years of leadership/supervisory experience included
  • Experience working with design-support programs such as integrated logistic support (ILS), logistics support analysis (LSA), reliability centered maintenance (RCM), etc
  • Bachelor's degree in Business Administration or Management
  • Five years of experience in U.S. Navy Integrated Logistics Support
  • Experience working with surface ships in new construction and in resolving ILS issues that could impact Surface Ships
  • Secret Clearance required
80

Mid Level Logistics Management Support Resume Examples & Samples

  • Program / Acquisition Management
  • Logistics Management
  • Collects data and conducts detailed analyses and evaluation of systems and equipment for maintainability and supportability, maintenance requirements, transportability, life cycle cost and design to cost. Identifies potential risk and problem areas and may provide recommended solutions
  • Interacts with assigned clients to understand their distribution networks and determines the logistics resources required to support equipment, safety, personnel and maintenance. Assists in identifying supply sources to meet technical requirements
  • Applies standard engineering theory and techniques to ascertain logistics support design requirements. Recommends, implements, monitors and adjusts solutions, working with customer service and support
  • Investigates and resolves queries from the field concerning field failure data, technical matters of significance, activity reports, technical handbook changes, software changes and logistics information
  • Develops supportability parameters for equipment. Assists in establishing and refining internal procedures for analysis
  • Secret security clearance
  • 5 years of experience in U.S. Navy Integrated Logistics Support
  • Interpersonal skills to interact with customers and technical personnel
  • Ability to learn and progress in the logistics engineering field
81

Order Management Support Resume Examples & Samples

  • Assists with receipt and processing of orders
  • Assists in facilitating resolution of inquiries and customer concerns related to the order and delivery process
  • May deal with only limited product line(s) and handle single entity support
  • Responsible to coordinate with intercompany cross functions globally
  • Assist proactively to help achieve organizational goals
  • Responsible for filing, data entry, and administrative support
  • Graduate with additional qualification in Supply Chain / Logistics or equivalent
  • 1- 2 experience in order fulfillment / Manager
  • Working knowledge of Supply Chain in an industrial setting
  • Familiar with order entry software and processes
  • SAP knowledge is not compulsory but preferred
  • Basic knowledge in MS Excel
82

Office Management Support Resume Examples & Samples

  • 5 years of experience with office management and administration in an executive-level office setting required, including delivering a full range of administrative services, such as answering telephones, conducting formatting, typing, and word processing of documents in accordance with the Naval Correspondence Manual, maintaining calendars and arranging meetings and conferences, distributing and processing mail, routing official documents, making travel arrangements, copying and faxing, greeting visitors, setting up or maintaining files, tracking office expenses, and coordinating equipment maintenance
  • Experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook required
  • Experience with the use of the Defense Travel System (DTS) required
  • Ability to prepare or proofread documents in accordance with the Naval Correspondence Manual required
  • Ability to independently coordinate and execute office functions with little supervision required
  • Ability to independently plan and arrange conferences and other events required
83

Facility Management Support Specialist, Mid Resume Examples & Samples

  • 10+ years of experience in facility management and sustainment required
  • Experience in Microsoft Office Suite
  • Knowledge of building construction, modernization, modification, and maintenance requirements to establish and administer control systems and procedures for technical service operations required
  • Ability to work collaboratively with other agencies required
  • Ability to communicate orally and in writing with diverse teams of geographically dispersed professionals required
  • Experience in SharePoint preferred
  • Experience with Marine Corps Expeditionary or Navy Amphibious Programs preferred
  • Knowledge of the PACOM AOR and USMC DPRI initiatives preferred
  • Ability to apply the Marine Corps Planning Process (MCPP) preferred
  • Ability to work collaboratively with higher headquarters and subordinate units preferred
84

Office Management Support Resume Examples & Samples

  • 5 years of experience with office management and administration in an executive-level office environment, including delivering a full range of administrative services, such as answering telephones, formatting, typing, and word processing of documents in accordance with the Naval Correspondence Manual, maintaining calendars and arranging meetings and conferences, distributing and processing mail, routing official documents, making travel arrangements, copying, faxing, greeting visitors, setting up and maintaining files, tracking office expenses, and coordinating equipment maintenance required
  • Experience with using Microsoft Office, including Word, Excel, PowerPoint, and Outlook at the expert level required
  • Experience with using the Defense Travel System (DTS) required
  • Ability to coordinate and execute office functions independently with little supervision required
  • Ability to plan and arrange conferences and other events independently required
  • Ability to lift 25lbs unassisted required
  • Ability to drive and possess a personal vehicle with driver’s license and necessary insurance required
85

Intern IT Process & Financial Management Support Associate Resume Examples & Samples

  • Proficiency in Microsoft Office Applications (Excel, Powerpoint, Word, Access)
  • Strong analytical skills to present data in an innovative way to business leaders
  • Ability to obtain insights from a large amount of data
  • Knowledge of general business processes (ex: project management, financial accounting, supplier management)
  • Critical thinking on how to leverage existing resources and technology to bring value to the business
  • Ability to manage complex situations and make decisions in a timely manner
  • Time management and ability to prioritize and re-assess schedules and tasks quickly and effectively
  • Basic knowledge of Google Apps
  • Basic knowledge of IT operational processes
86

Office Management Support Resume Examples & Samples

  • 5 years of experience with office management and administration in an executive
  • Level office environment, including delivering a full range of administrative services, such as answering telephones, formatting, typing, and word processing of documents in accordance with the Naval Correspondence Manual, maintaining calendars and arranging meetings and conferences, distributing and processing mail, routing official documents, making travel arrangements, copying, faxing, greeting visitors, setting up and maintaining files, tracking office expenses, and coordinating equipment maintenance required
  • Ability to drive and possess a personal vehicle with drivers license and necessary insurance required
87

Asset Management Support Engineer Resume Examples & Samples

  • Develop, document and communicate actions plans to clients and IBM teams as appropriate
  • Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures or processes
  • Participate in Department objectives such as building the knowledge base (writing technical tips and social media contributions), improving service ability, mentoring team members and contributing to high customer satisfaction
  • 1 years experience working in a customer support organization
  • 1 years experience working with customers/business partners to solve technical problems and ensure success with the Maximo product set
  • Solid customer service skills with emphasis on listening, written and verbal communication skills
  • Ability to handle multiple customer situations concurrently and to prioritize to ensure timely and accurate responses to customer inquiries
  • 1 years experience with Maximo Enterprise Asset Management
88

Population Management Support Coordinator Resume Examples & Samples

  • Spanish Speaking Preferred
  • Masters in Public Health, Masters in Health Administration
  • Typing 50 WPM
89

Device Management & Support Engineer Resume Examples & Samples

  • Diagnose, troubleshoot and resolve Microsoft Windows (Windows 10) hardware and software problems
  • Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware
  • Provide overflow and backup support for the Service Desk
  • Take ownership of Incidents and Service Requests through to resolution, ensuring that Incidents and Service request which cannot be resolved at the Service Desk are escalated to the correct resolver teams and proactively managed and to confirm resolution, satisfaction and acceptance
  • Contribute towards the maintenance and upkeep of the Service Delivery knowledge base for documented process, routine tasks and incident resolutions
  • Support the Problem Management function in the root cause analysis of incidents
  • Contribute towards the maintenance and upkeep of the IT Service Delivery knowledge base for documented process, routine tasks and incident resolutions
  • Comply at all times with relevant security, privacy and data protection standards
  • Contribute to continual service improvement for the IT Service Delivery function
90

Senior Work Management Support Specialist Resume Examples & Samples

  • Proactively collaborates with peer team leads to manage employee schedules, workload and resource availability by backfilling, shifting work and making adjustments as necessary in order to meet business needs
  • Validates accuracy of time entries
  • Identifies, coordinates or facilitates training
  • Fosters effective change management by implementing, maintaining, and sustaining processes and standards within Delivery Operations
  • Supports Work Management Support as a subject matter expert providing guidance for difficult tasks, customer situations , technical system questions, or other work related challenges
  • Encourages and administers safe work habits and behaviors within the work group
  • Maintains confidential information in a professional and discreet manner
  • Promotes individual and team effectiveness by maintaining knowledge of processes, policies, and computer applications including creating and updating job aids
  • Promotes effective cost management by ensuring timeliness and accuracy of work
  • Monitors compliance of company policies and procedures
  • Provides feedback on performance to individuals and Work Management Supervisor
  • Develops, maintains, and reports results of employee performance metrics to Work Management Supervisor
  • Assists Work Management Supervisor with other tasks as needed (root cause analysis, meeting attendance, etc.)
  • Proactively collaborates with other work groups to ensure desired customer experience
  • Ensures efficient and effective work flow across all work groups
  • Represent Work Management Support by attending meetings as needed
  • Communicates policies and procedures to internal or external parties
  • Provides on-going project support including research and analysis
  • Administers special projects across work groups as needed. (Employee Survey, United Way, Diversity and Inclusion, LiveWell, etc.)
  • Perform other similar or less skilled work as assigned
  • Must meet the Company's requirements as to GENERAL QUALIFICATIONS
  • Three years’ experience with Work Management/Delivery Operations processes
  • Demonstrates excellent leadership skills
  • Effectively manages stressful situations
  • Projects a professional image
  • Works independently in resolving problems, with limited supervision
  • Supports changing work environments, processes, and policies
  • Knowledgeable of Work Management/Delivery Operations computer applications
91

Facility Management Support Resume Examples & Samples

  • Monitor third party housekeeping activities to maintain plant cleanliness
  • Monitor and report status of Facility Maintenance activities and small projects by third party vendors
  • Support Facility Maintenance initiatives by creating reports and gather data
  • Update schedules and budgets as assigned
  • Act as a liaison for contractors, maintenance and service providers
  • Assist purchasing department and project teams with identifying and leading external suppliers for to support facility improvements to include architectural, electrical, and mechanical
  • Assist in creating a plant wide waste management plan to be implemented by Plant Operations
  • Perform building maintenance projects and skilled maintenance and repair services as assigned
  • Facilitate furniture and office installation/relocation
  • Participates in regularly scheduled team meetings
  • Will perform other duties as assigned
  • 4 to 7 years of experience in facility or maintenance support
  • Ability to interpret blueprints and schematics
  • Knowledge of methods, practices and techniques of maintaining building and facilities
  • Experience in coordinating teams or external service provider
  • System knowledge in HVAC, compressed air, electrical distribution, structural design
92

Population Management Support Coordinator Resume Examples & Samples

  • Has excellent service skills consistent with professional Customer Service regarding providing information and services to members, providers, ancillary support, vendors, etc
  • Able to perform appropriate problem resolution, customer follow-up, and escalation to administration as required
  • Able to multi-task with various responsibilities such as phone activity, data entry, faxing, and mailings; while consistently supporting compliance and the Principles of Responsibilities (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and Kaiser Permanente's policies and procedures
93

Human Capital Management Support Manager Resume Examples & Samples

  • Bachelor's degree in Business Administration or related field required
  • Minimum of three (3) years of related HCM and/or payroll operations experience; experience with Workday HCM, Benefits, Payroll applications as well as Oracle Financials Suite preferred
  • Five (5) or more years in consulting; experience implementing HR/Payroll systems; knowledge of and experience with Oracle Financials
  • Knowledge of HCM, payroll, benefits, compensation, and other general HR disciplines required
  • Knowledge of all applicable laws/regulations such as Form I-9, eVerify, work authorizations, etc
  • Experience in an academic setting or decentralized environment preferred
  • Prior experience in strategic planning preferred
94

Sales & Account Management Support Specialist Resume Examples & Samples

  • Provide clerical support for the sales and account management team
  • Respond to incoming phone calls and e-mail inquiries from various channels; screen and route calls appropriately; provide inquiry resolution
  • Schedule meetings and maintain calendars as requested
  • Arrange conference rooms, conference calls and other meeting events. Distribute meeting agendas and materials in advance of meeting
  • Coordinate some administrative and logistical arrangements for team. Review and distribute department mail. Independently handle travel arrangements. Arrange for audio-visual and teleconference equipment. Track and compile expense receipts and prepare monthly expense reports. Order office supplies, process purchase orders and invoice requests. Photocopy, fax and file
  • May prepare and format multiple interoffice communications, e-mail, letters, reports, and confidential documents
  • Screen e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives. Drafts standard/ recurring correspondence for account manager and sales executive approval. Prepare and distribute meeting agendas
  • May maintain databases, information systems and process requirements for the sales and account management team. Establish and maintain databases specific to the sales and account management team. Complete data entry; format and produce standard reports. Perform system activities in relation to packet orders, contract changes, and other activities not supported by the customer account team (CAT). Track, monitor and reconcile data, collaborating with other dept staff. Follow-up on action items to meet deadlines
  • May serve as sales and account management liaison between the customer account team (CAT) and other internal departments. Meet regularly with team to discuss and keep manager apprised of important issues and dept matters. Effectively communicate to all levels of management, peers, and purchasers. Communicate critical issues between customer account team and sales and account management team. Assess urgency of situation and determine and executive appropriate course of action. Work with internal KP departments to achieve a high level of purchaser satisfaction
  • May coordinate new member orientation
  • Work tasks are fully defined
  • Refers more complex issues to supervisor or to others
  • Effectively uses verbal and written communications skills
  • Typically one (1) - three (3) plus years of administrative experience, preferably in sales and marketing
  • Good Customer Service Skills are required
95

Materials Management Support Specialist Resume Examples & Samples

  • Enter, process and manage sales orders, export documentation and provide logistics support through delivery to international affiliate customer base
  • Edit and clarifies order details, and adheres to published schedules for order placement, fulfillment and delivery.May create export documents and shipping instructions
  • Assure compliance with all US Export Regulations
  • Interface with Distribution Centers, Transportation, Manufacturing, Planning and Procurement as needed
  • Develop and manage account relationships to ensure timely delivery of products
  • Communicates all change requests to management
  • Acts as primary contact for general support needs and may assist with technical support. Escalates as needed
  • Identifies and may initiate process improvement. Specific Requirements:1-2 years’ experience working in a customer service or exports environment
96

Population Management Support Coordinator Resume Examples & Samples

  • Medical terminology certification or equivalent experience
  • Experience with electronic medical record and patient registry systems
  • Must be able to work on computer and phone during entire business day
  • Work entails phone interventions with members, scheduling appointments
  • Some limited travel between medical offices within San Gabriel Valley
  • Self-starter, highly motivated
  • Ability to manage rapidly and frequently changing priorities
  • Ability to organize, prioritize and schedule work assignments
  • This is a 4 day /10hr schedule (9:00-7:30pm), with day off determined upon pass of probation
  • Back up 8 hour shift is 9:30-6pm
97

Order Management Support Resume Examples & Samples

  • Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles
  • Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives
  • Two year university degree or equivalent experience
  • Good communication skills. Fluency in English and local language mastery
  • Some knowledge of internal processes and policies
  • Developing teamwork skills
  • Developing time management skills
98

Identity Access Management Support Engineer Resume Examples & Samples

  • Bachelors of Science degree in Information Technology or related disciplin
  • Experience with using Oracle Identity Manager or SailPoint or Site Minder
  • Solid understanding of the software development lifecycle process
  • Should have comprehensive knowledge of concepts of Incident, Change & Problem Management and experience of working on ticketing tools (e.g., Remedy, ServiceNow etc.)
  • Experience in troubleshooting and documenting issues, gaps, and resolutions
  • Excellent interpersonal skills as demonstrated by the ability to interact with others in a consistently positive manner, exercising discretion and tact
  • Demonstrated ability to perform competently under pressure, handling interruptions and changes without losing productivity
  • Demonstrated ability to plan assignments and monitor performance according to priorities as demonstrated by regularly meeting established deadlines
  • Able to provide 24x7 on call support as assigned
99

Category Management Support Resume Examples & Samples

  • Assists the Category Director in completion of processes for marketing events
  • Audits, reviews, and sources information from vendors to improve the new item data set up and researches information for sales’ requests while monitoring new item progress
  • Researches information for sales’ requests
  • Provides assistance in producing and providing appropriate marketing support to sales by department needs and conveys pertinent news regarding items substitutions, out of stocks, and other news
  • Produces and runs weekly analytical reports to improve sales and profitability with direction from the Category Director and provides data to Category Director for analysis
  • Assists in gathering information on competitive pricing, research on special orders, and Unipro deals
  • Assists the Category Director in monitoring vendor participation in Tony’s programs, maintaining contact lists for vendors, generating reminders to vendors regarding events and participation, and managing samples
  • Acts as vendor liaison for day-to-day needs
  • Performs miscellaneous duties and projects as detailed and assigned by the Category Management Team
  • Performs other job duties as required
  • Intermediate experience in Microsoft Excel (Pivot Table, Vlookup a plus)System Implementation preferred
  • Experience in the food business a plus
  • Knowledge of Tony’s systems preferred
  • Preferred knowledge of Microsoft Word, Microsoft PowerPoint, IDS, and Silvon
  • Knowledge of both inside and outside sales
  • Reasoning ability
  • Eagerness to learn and grow
100

Treasury Management Support Specialist Resume Examples & Samples

  • Participates in relationship calls with Relationship Managers
  • Explains and demonstrates Treasury Management Services Products
  • Ongoing management of clients’ needs including making recommendations to Treasury Management Sales and RM as it relates to new or existing products and services
  • Assists internal and external clients with account discrepancies, authentication and research
  • Cross trains other members of the Treasury Management Support on an ongoing basis
  • Daily updates with other Treasury Management Support team members on critical day to day status of clients
  • Understands and adheres to all Western Alliance Bank policies, procedures and regulatory compliance
  • Forwards all completed/reviewed documents to Depository Operations team to schedule and produce all documents needed
  • Orders checks, deposit slips, and endorsement stamps per client’s request
  • Coordinates additional system implementation/training with Treasury Management Training team, if needed
  • Provides support directly within their authority (temporary limit increases, training, password resets, etc.) as it relates to all Treasury Management Services products
  • Engages Deposit Product Operations for any complex technical support or potential system issues
  • Provides support to bank clients that have corporate credit cards – research, fraud, technical support, system questions, password resets, etc
  • Communicate critical issues to relationship manager team as it relates to client system issues
  • Assists with first time recipient wire verifications
  • Process requests from ACH operations for prefunding over limit inquires
  • Advises clients of incoming wire service messages received from the Wire operations team
  • Coordinates with process support team on positive pay timing – resolves undecisioned exceptions
  • Coordinates with RDC reversals and rejects with the clients
  • Bachelor Degree preferred or High School Diploma with at least 6 years of related experience
  • 3 to 5 years commercial bank operations and/or cash management experience
101

Treasury Management Support Specialist Resume Examples & Samples

  • Occasionally participates in relationship calls with Treasury Management Sales
  • Communicates critical issues to relationship manager team as it relates to client status update on the requests
  • As a backup to the TM support, assists internal and external clients with account discrepancies, authentication and research
  • As a backup to the TM support trainer, coordinates system implementation / training with clients
  • Forwards all completed / reviewed documents to Treasury Management Processing team to build in online systems
  • As a backup to the TM support, provides support directly within their authority (password resets, etc.) as it relates to all Treasury Management Services products
  • All other duties as assigned by supervisor or lead
  • Bachelor Degree preferred or High School Diploma with at least 3 years of related experience
102

Analyst, Risk Management Support Resume Examples & Samples

  • Market Risk (Commitment approach)
  • Counterparty Risk
  • Concentration Risk
  • Leverage Monitoring
103

Risk Management Support Specialist Resume Examples & Samples

  • Troubleshoot system or application problems when reported by users
  • Support users on the Risk Management Information System
  • Import files into the Risk Management Information System and process data received from internal and external sources
  • Perform daily system tasks to ensure process of data imports and exports, responding to division inquiries, supporting operations on system maintenance, vendor maintenance, etc
  • Monitor the Risk Management Accounting mail box that receives administration requests from divisions and process or escalate as required
  • Assist in the testing and implementing of new programs and user training
  • Prepare and run standard monthly Risk Management reports as required by state and local jurisdictions
  • Minimum of one (1) year of risk management experience
  • Working knowledge and skill with Microsoft office products
  • Basic knowledge of networks and relational databases
  • Ability to take action on both verbal and written instruction
  • Strong customer services skills
  • Ability to organize priorities and complete multiple objectives
  • Ability to adapt to quickly changing environments and modified priorities
104

Category Management Support Manager Resume Examples & Samples

  • Bachelor or Master degree is preferable
  • Minimum 2 years experience of trade marketing, category management or data analysis experiences
  • Having background from FMCG environment
  • Good in presentation and negotiation
105

Management Support Senior Specialist Resume Examples & Samples

  • Management Support Senior Specialist is responsible for the overall operation of daily office functions and duties, also provides administrative support directly to Level 0 Management (Board), GET or L1 managers. Performs controlling and reporting activities and collaborates with other departments in projects more independently
  • The core tasks include typically
  • Maintaining and organizing Outlook calendar/folders for assigned management
  • Scheduling appointments, managing inbox, read and respond to correspondence independently or as agreed with management
  • Assisting in accounting and reporting activities
  • Screening incoming calls and maintains diaries
  • Coordinating and supporting events for the department as a whole
  • Preparing complex (activity/expense) reports, projects, documentation and correspondence which may also require collecting, organizing, and analyzing data
  • Maintaining accurate pipeline/system data in the CRM system, as applicable
  • At least 5 to 7 years of administrative and business support experience in fast-paced environment
  • Demonstrated proficiency with MS Office Tools
  • Experience with SAP internal Tools like Corporate Portal ISP, CSN
  • Language of the manager/team: Level 3: Fluent
106

Analyst, Risk Management Support Resume Examples & Samples

  • Analyzing the client’s needs and requirements
  • Translating business rules into algorithms
  • Maintaining system availability in relation with the provider
  • Ensuring a high level a data quality
  • Participating in project analysis
  • Proposing innovative solution
  • Supporting system users for their day to day activities
107

Americas, Revenue Management Support Resume Examples & Samples

  • Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff
  • Identifying opportunities to enhance the effectiveness of business processes
  • Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution
  • Participating in setting department operating plans
  • Recognizing and celebrating team successes
  • Achieving results against budget within scope of responsibility
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge
  • Performs other duties as appropriate
  • Monitor all RMRS hotels’ performance
  • Identify underlying causes of good/bad performers and develop plans to address
  • Develop standards for managing inventory, executing pricing and sales strategies for RMRS hotels
  • Work closely with Global Revenue Management Analysis and Top Line team
  • Works closely with all parts of the Americas Reporting and Analysis Team
  • Works in collaboration with RMRS Leadership Team
  • Strong focus on all RMRS hotels – all brands
  • Develop tools to identify revenue opportunities and analyze performance for transient including, but not limited to, mix segmentation, inventory and pricing opportunities
  • Develop measurement techniques to evaluate the effectiveness of property/brand pricing and major pricing initiatives
  • Monitor, evaluate and contribute to the enhancement of the effectiveness of the revenue management systems and inventory management efforts
  • Work closely with operations research and systems personnel in creating and developing decision support systems that will lead to enhanced revenues
  • Respond to requests from Revenue Management stakeholders and other Sales and Marketing stakeholders for data and analysis
  • Able to perform audits on hotel’s inventory and couple findings with specific analysis around programs and promotions
  • Bring requirements for system enhancement to better support and enable effective Revenue Management for all RMRS hotels
  • Strong relationship management, strategic planning, communication, and analytical skills
  • Excellent demonstrated analytical ability, with experience in solving “real-life” business problems
  • Possesses excellent knowledge of Marriott’s systems (MARSHA, MRDW, One Yield, MarRFP, Fosse)
  • Brand knowledge all Marriott Brands and affiliations
  • Strong data analysis skills, including querying and manipulation of large quantities of data using applications such as SAS, Tableau, Access and Excel (pivot tables, modeling, etc.)
  • Strong knowledge of financial analysis, quantitative analysis and statistical tools
  • Ability to communicate deadlines and project requirements clearly and concisely
  • Excellent interpersonal and written and oral communication skills, as well as public speaking
  • Ability to take large volumes of complex information and present it to Senior Management in a clear, concise and complete manner which facilitates executive decision making
108

Junior Management Support Specialist Resume Examples & Samples

  • Expenses reconciliation in a timely and effective manner
  • Preparation of capacity usage reportings
  • Preparation of presentations for management team
  • Meetings and travels arrangements
  • Responsibility for variety of tasks administration related
  • Participation in various ad hoc administrative projects
  • Providing the partners with relevant, timely and reliable information / output
  • Ability to work well under time pressure
  • Multi task orientation and positive personality
109

Management Support Speciailist Resume Examples & Samples

  • Managing calendar and e-mails for the Managers on their behalf, potentially also including calls and voicemails
  • Managing direct team and Deployment Support calendars and shared e-mails
  • Monitoring actions and manage reminders
  • Co-ordination of travel arrangements, including organizational preparation and follow up such as booking of travel expenses and entering expenses for reimbursement
  • Managing restricted meeting rooms, booking meeting rooms / venues for the team and visitors to MCC
  • Preparation and follow up of meetings including taking meeting minutes and retrieving updates on action items
  • Manage and organize shared drives and communities
  • Admin support for colleagues on rotation to MCC as well as new starters into the team to include ordering of equipment and monitoring induction
  • Central contact and all other ad-hoc support as needed by Manager and his/her direct and supported teams
  • Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
  • Supporting internal and external projects, including decision taking within clearly defined framework of departmental guidelines and practices
  • Proactive and able to identify and solve problems
  • Supporting controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
  • 5 years of experience as secretary or comparable experience
  • Knowledge of German language is a plus
110

Cerner Acute Case Management Support Resume Examples & Samples

  • Support the maintenance of Cerner Acute Care Management application by working within the clients issue ticketing system to help troubleshoot issues and provide resolution or escalation to Cerner
  • Work Cerner Acute Care Management issues within the client' s ticketing system and attend bi-weekly calls in order to report on issues that were resolved and issues that are still outstanding
  • Act as a temporary liaison between the client' s hospitals, super users and end users on enhancements, obligation requests, and any implemented change requests
  • Support the integration of Cerner Care Management with embedded Curaspan
  • Support of their stand-alone product Midas+
111

Population Management Support Coordinator Resume Examples & Samples

  • Strong critical thinking and analytical skills
  • Typing 40 wpm
  • Bilingual English/Spanish preferred
112

Trade Management Support Resume Examples & Samples

  • Ensure that the team’s Knowledge Base stays current and dedicatedly maintain documentation and implement knowledge review processes
  • Craft custom system or process documentation as needed
  • Provide business and technical leadership to the team
  • You will have a Degree or Masters in a finance or technology field
  • Demonstrated experience working in a trading environment or working on a support desk in that environment, specifically with strong Fixed Income or OTC Derivatives experience
  • 2nd line / technical level application support experience. (NOT 1st Line or Batch Management)
  • You will demonstrate can-do and robust problem solving skills
  • You posses excellent communication and relationship building skills
  • Willingness to cross training to other applications / technologies
  • An experience of supporting both tactical and enterprise trading systems and exposure to FO trading environment with full front to back tradeflow exposure
  • Good financial knowledge of derivative products (Equity/Interest Rate/Credit or Fund-linked Products)
  • Good understanding of the Credit flows involving Broker gateways/IceLink/DTCC where trade details are booked/affirmed electronically and sent to DTCC for legal execution
  • Strong understanding of financial valuations, including P&L and different risk calculations
  • Strong static and market data expertise
  • Strong SQL (Oracle/Sybase)
  • General Unix
  • Microsoft Desktop environment/Office
113

Internship for Portfolio Management Support Resume Examples & Samples

  • Research, analyze and add sub-categories for the UNDP - DRR, Climate Change and Energy Management Portfolio
  • Developing graphs to illustrate the characteristics of the UNDP - DRR, Climate Change and Energy Management Portfolio
  • Finding a web-based sharing tool to communicate information on the UNDP - DRR, Climate Change and Energy Management Portfolio
  • Coordinating communications between teams and offices, for example by using Yammer, Microsoft SharePoint
  • Developing and updating Sharepoint
  • Undertake any other related tasks as assigned by the team
  • Experience in database/portfolio management or interest in developing skills and expertise in this area
  • Sound computer skills (especially in Excel) and experience with handling of web-based management systems and web administration
  • Knowledge in the areas of Disaster Risk Reduction, Climate Change and/or Energy is desirable
  • Official letter from the University confirming enrollment and specifying expected graduation date (for students)
  • Official letter from the University confirming graduation date (for graduates)
  • Letter of endorsement from a faculty member who has worked with the student and knowledgeable on the student’s performance (for students)
  • A Medical Certificate of Good Health from a recognized physician
  • Proof of valid Medical Insurance coverage for the duration of the internship programme in Switzerland. For non-resident of Switzerland, the insurance coverage must include adequate coverages in the event of an injury or illness during the internship with specific indication of the following
114

Incident / Problem Management Support Resume Examples & Samples

  • Managing Incident/Problem Management, - often
  • Change Management and Release Management (Testing) support. - daily
  • This role works closely with the Application Development Team and interfacing systems, - daily Responsible for supporting new and existing system interfaces and application testing - daily
  • As a primary point of contact with the customer
  • The Business Operations Team Member also shares in an on-call rotation
  • As the system is hosted through the IT Enterprise Data Center, the candidate should have experience with the following
  • Tools: ITSM
  • HTML and CSS
  • Batch Interface, Secure FTP, AutoSys - often Webservices tools such as SOAP - often
  • SQL tools such as SQL Plus or TOAD - SQL Developer - often
  • COGNOS Reporting Tool - often
  • Working knowledge of mid-range hosting (terminology, concepts) - often
  • Strong communications skills, both written and verbal - daily
  • Ability to work with interfacing teams, understand and define technical requirements; provide input on test plans/cases, execute test cases - daily
  • Time flexibility to support on-call when scheduled, or to support monthly operational releases performed once monthly, off-hours - often
  • Background in Telephony, IVR or Contact Center related operations would be helpful - seldom
115

Risk Management Support Coordinator Resume Examples & Samples

  • Assist the Director of Risk Management Services, Risk Management Consultants, and Vice President of Sales in a tactical support capacity
  • Act as the liaison between the Argo Risk Management Department and insureds, in order to provide customer service to internal and external contacts, including, but not limited to
  • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo’s and our customers’ ability to be profitable)
  • Proficient in the use of computer programs, including Word, Excel, and Outlook
  • Comfortable with new and emerging technologies and the implementation of those technologies within an insurance/risk management setting
  • Bachelors’ degree in business, insurance, risk management or related field, or four years of relevant industry tactical support experience
  • Prior work experience of at least one year working at a property-casualty insurance company, or in a risk management department
  • Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information
  • Polished and professional written and verbal communication skills. The ability to read and write English fluently is required. The ability to read and write Spanish as well is highly desired but not required
  • Strong organizational skills with the ability to manage prioritize and effectively meet deadlines while working on multiple assignments simultaneously
  • Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking
  • A team player, someone who understands that success is dependent upon the performance of the team and not individual team members
  • Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals
  • Detail oriented with initiative and the ability to work independently in a fast paced environment
  • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities
  • The ability to travel overnight up to 10% of the time
116

Application Management Support Intern Resume Examples & Samples

  • Currently enrolled in a 4 year accredited university to obtain a degree in Engineering, Technology, Computer Science or Software Engineering
  • Strong Knowledge of SDLC (Software development life cycle)
  • Knowledge of SW product design and development
  • Familiarity with Software Support business practices
  • Must be capable of producing good written technical documentation on subjects of SW functionality and workflow
  • Must be a good team player
  • Strong verbal and written communication skills to convey new strategies, processes/approaches to a variety of internal audiences
  • Ability to address and resolve issues in an objective, fact-based, professional fashion
  • Ability to inspire confidence in project sponsors, owners and participants
117

Management Support & HCC Specialist Resume Examples & Samples

  • Fluent in written and spoken English
  • Advanced user of Microsoft Excel, Powerpoint, Word
  • Communication and Presentation skills
118

Facility Management Support Resume Examples & Samples

  • Schedule facility and preventative maintenance checks in coordination with site managers, including emergency maintenance issues
  • Maintain and track facility and maintenance work orders to manage work priorities, available resources, and issue resolution
  • Manage preventative maintenance costs for each site as well as identify cost saving opportunities with service providers. Recommend changes to reduce facility management and maintenance costs
  • Perform periodic facility management and preventative maintenance contractor performance reviews with all site managers
  • Work in conjunction with Bayer Corporate Security and site managers, provide facility access control (employee badges and system access configuration)
  • Escort contractors on-site insuring they follow all site safety and security procedures and ensure compliance and adherence to corporate and local policies and standards
  • Inspect work performed by all vendors to ensure each task is complete, meets the customer’s satisfaction, and all required turn-over documents are received
  • Build excellent customer relationships with site managers
  • Develop and maintain file documentation for each supported site; This includes but not limited to equipment calibration, maintenance reports, city or municipal related documents, permits, test results, etc
  • Assist with company events in terms of facility set-up, projectors, utilities, manpower, and other facility related services and equipment
  • Maintain responsibility for the company pool vehicles as custodian and manage preventative maintenance and upkeep
  • High school diploma or equivalent required. Must have a minimum of 5 years of experience in facility engineering and/or maintenance
  • Strong Background in mechanical and maintenance work and repair
  • Demonstrated capability and/or understanding of safety procedures, effective communication, problem solving, and cost analysis/budgeting
  • Mechanically inclined and solid technical aptitude
  • Must possess the ability to quickly adapt to changes in work priorities
  • Creates opportunities and overcomes obstacles through own initiatives
  • HVAC or Electrical experience
119

Management Support Resume Examples & Samples

  • Provide full secretarial and administrative support of a responsible and confidential nature to the Vice President
  • Responsible to monitor and review department costs spending, overseeing department activities and provide appropriate business and administrative support to Customers Managers to enable the team to function effectively and efficiently
  • Liaise with suppliers such as travel agents, hotel and other service providers for the purpose of information requests, provision, event/meeting coordination and support, in accordance with company policies and procedures
  • Collate data for reports and other required documentation
  • Coordinate meetings and ensure that administrative office information and procedures are updated and complied efficiently
120

Category Management Support Wild Bean Cafe & Food Resume Examples & Samples

  • Actief meewerken met category manager
  • Operationele Food kennis en vertaling hiervan richting stations o.a. HACCP, BRC
  • Calculatie en facturatie van supplier income
  • Ondersteuning bieden in assortiment data (Accenture / SAP etc.)
  • Ondersteuner(ster) van het trading team
  • Administratie van leveranciers contracten (contract management)
  • Space management (Intactics)
  • Planogrammen process beheer en uitvoer (incl. compliance tool en commissie organisatie)
  • Category query building en analyses
  • Communicatie naar stations (nieuwsberichten, ….)
  • Kleine category management projecten uitvoeren
  • Ondersteuning verlenen aan de BP stations
  • Pro-active support in recalls en foodsafety issues
  • Minimaal HBO+ niveau (pre hogere hotel school, voedingsmiddelen technologie)
  • Minimaal 3 jaar relevante retail food ervaring in een soortgelijke functie (zoals assistent category manager vers)
  • Sterk in administratie en in details
  • Ervaring met spacemanagement / planogrammen ontwikkeling
  • Foutloos kunnen werken
  • Commercieel en probleem oplossende instelling
  • Goede communicatieve vaardigheden (Nederlands en Engels)
  • Rijbewijs en beschikking tot auto
121

Category Management Support Fmcg Resume Examples & Samples

  • Actief meewerken met category manager
  • Calculatie en facturatie van supplier income
  • Ondersteuning bieden in assortiment data (Accenture / SAP etc.)
  • Ondersteuner(ster) van het trading team
  • Administratie van leveranciers contracten (contract management)
  • Space management (Intactics)
  • Planogrammen process beheer en uitvoer (incl. compliance tool en commissie organisatie)
  • Category query building en analyses
  • Communicatie naar stations (nieuwsberichten, ….)
  • Kleine category management projecten uitvoeren
  • Ondersteuning verlenen aan de BP stations
  • Pro-active support in recalls en foodsafety issues
  • Minimaal HBO+ niveau
  • Minimaal 3 jaar relevante retail ervaring in een soortgelijke functie (zoals assistent category manager KW)
  • Sterk in administratie en in details
  • Ervaring met spacemanagement / planogrammen ontwikkeling
  • Foutloos kunnen werken
  • Commercieel en probleem oplossende instelling
  • Goede communicatieve vaardigheden (Nederlands en Engels)
  • Rijbewijs en beschikking tot auto
122

Global AML Monitoring Risk Management Support Resume Examples & Samples

  • Manage a temporary team of 6 Business analysts, 4 of which are in Tampa (1 EMEA, 1 APAC). This team is engaged in conducting a current state assessment (CSA) for New Payment Method Product Analytic Reports. The project then requires continued collaboration with the MRM standards team to enhance the NPMP monitoring and analytic report Standard. At the end of the project, transition to supporting the Scenario Management Oversight function in MRM on an ongoing basis
  • Business Analysis, the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization and to recommend solutions that enable the organization to achieve its goals, is critical in the recommendation assessment of the procedures and processes being executed in the regions relative to analytical reports
  • Project Management, to ensure that the Article 7 project resources are managed to meet the expected timelines
  • AML Knowledge relative to transaction monitoring tools and techniques in order to provide valuable oversight of the AML scenario modifications
  • People management, to manage the BA team as they execute on the Article 7 project
  • Minimum Bachelor’s degree or experience equivalent required
  • Minimum 5 years of relevant hands-on experience (Operational analysis, Business Analysis, requirements gathering, etc.)
  • Minimum 5 years AML knowledge
  • Ideally, the candidate for this position would demonstrate proficiency in one or more banking lines of business
  • Ideally, the candidate would have prior experience with scenario development, AML model reviews, threshold tuning, initial threshold setting or optimization support
  • Creative and innovative experience and the ability to think outside the box
  • Proven track record demonstrating a strong understanding of business analysis, workflow, communications, organizational expertise, presentation development, and positive experience with interaction with both internal audit and regulators
  • Financial / banking background ideal
  • Team player; ability to work with global teams
123

Category Management Support Fmcg Resume Examples & Samples

  • Pro-actieve supporter
  • Team speler
  • Initiatieven nemen
  • Klantfocus
  • Prestatiegericht
  • Goed georganiseerd en planmatig kunnen werken
  • Discipline
  • Accuraat
  • Retail operatie affiniteit
  • Processen snel weten te doorgronden
  • Affinitiet met producten in een retail omgeving
  • Multi tasking en stress bestendig
  • Analitisch, cijfers kunnen interpreteren
  • Kunnen werken met systemen en meest voorkomende software (en bij voorkeur Accenture, Intactics en SAP)
124

Category Management Support Wild Bean Cafe & Food Resume Examples & Samples

  • Pro-actieve supporter die zelf de passie van food uitstraalt
  • Team speler
  • Initiatieven nemen
  • Klantfocus
  • Prestatiegericht
  • Goed georganiseerd en planmatig kunnen werken
  • Discipline
  • Accuraat
  • Retail Food operatie affiniteit
  • Processen snel weten te doorgronden
  • Affinitiet met food producten in een retail omgeving
  • Multi tasking en stress bestendig
  • Analitisch, cijfers kunnen interpreteren
  • Kunnen werken met systemen en meest voorkomende software (en bij voorkeur Accenture, Intactics en SAP)
125

User Access Management Support Resume Examples & Samples

  • Database Access
  • RS Data Access
  • Onboarding requests
  • Off-Boarding requests
  • Transfers & Promotions handling
  • Role Based Access (RBA) & Template Management
  • Shared Folders access
  • Shared Mailboxes access
  • Distribution Lists (DL)
  • Managing users in Active Directory and other applications in line with stated policies
  • Ticket reviews, provisioning and assignments
  • Work with the Hosting vendor to ensure Access requests are complete and accurate
  • Ability to manage multiple users, user groups, access levels across multiple systems
  • Ability to write scripts, understand authentication structures and systems such as Active Directory Management, AS/400 management, LDAP management and access to business application systems
  • Conduct periodic reviews and checks to ensure conformance of access to systems per defined procedures
  • Proven skills for ensuring strict controls to IT systems
  • Exposure to formal audits a plus, exposure to Sarbanes Oxley audit procedures a plus
  • Understanding of basic database concepts and ability to define and manage accesses to database systems a plus
  • Handle escalated customer cases and complaints and close the case to customers’ satisfaction within published SLA’s
  • Bachelor’s degree in a relevant technical field (or military experience) is preferred
  • The ideal candidate should have 3- 5 years’ experience working in a similar role.5 years IT experience preferred
  • Strong written and verbal communication skills required,
  • Must have good interpersonal and telephone skills with the ability to present a highly professional presence to callers
  • Experience or certifications in Microsoft Windows (MCP, MCSE, MCITP ) Microsoft Office and e-mail systems required
  • Able to work extended hours when needed and ready for 24 X 7 shift
  • Knowledge of CA service desk and Service a plus
126

Quality & Risk Management Support Resume Examples & Samples

  • Numeracy skills - experience working with reporting tools and being able to manipulate data of all types
  • Advanced Excel and Word skills
  • Good judgement and confidence
  • The ability to exercise confidentiality, discretion and personal sensitivity in all aspects of the role
  • Works independently and delivers results according to tight deadlines
  • Diligent and thorough when it comes to processes, but not simply compliance focused
  • Excellent communications skills, both written & oral
  • Ability to build network of strong working relationships both internally and externally
127

Treasury Management Support Specialist Resume Examples & Samples

  • Coordinates system implementation/training with client
  • Engages Treasury Management Application Support for complex technical support or potential system issues
  • Provides support to bank clients that have corporate credit cards - research, fraud, technical support, system questions, password resets, etc
  • Explains and demonstrates Treasury Management Services Products, as needed
  • Advises clients of incoming wire service message received from the Wire operations team
  • Coordinates with process support team on positive pay timing - resolves undecisioned exceptions
  • Occasionally participates in relationship calls with RM
  • 2 to 3 years commercial bank operations and/or cash management experience
128

Inclusive Business & Sdgs Intern for Management Support Unit Resume Examples & Samples

  • Excellent research, analysis, and data management skills
  • Ability to work well in a multidisciplinary team
  • Ability to relate well with a diverse range of stakeholders
  • Strong initiative and can work with minimum supervision
  • Some experience in research, private sector engagement, and report writing
  • Knowledge of economic and development cooperation issues, SDGs, private sector, emerging innovative business models, other related fields
129

Population Management Support Coordinator Resume Examples & Samples

  • Bilingual (English/Spanish) Level I Preferred
  • Development and/or implementation of health promotion and health maintenance programs pertaining to one or more of the following: diabetes, cardiovascular disease, hypertension, and/or cancer screenings (cervical, breast, colorectal)
  • Collaboration with pharmacists, physicians, project managers, and patient on patient screening projects
  • Includes patient interaction for screening purposes
130

Account Management, Support Resume Examples & Samples

  • A great place to work with other like minded and awesome team members
  • Endless global career opportunities
  • A funky office environment at 1 Martin Place, Sydney
  • Exceptional benefits including travel discounts for your friends and family
  • Subsidised private healthcare
  • Wellness and fitness reimbursements
  • Leisure travel reimbursements (We pay you back for taking a holiday!)
  • And heaps more!
131

Operational Management Support Resume Examples & Samples

  • Support improving, monitoring and auditing operational management systems, processes and best practices in support of organizational goals and well-being
  • Support the process and systems used in the management of projects
  • Support necessary due diligence efforts on behalf of the internal team, project partners, clients and/or end users, maintaining and delivering all appropriate documentation
  • Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being
  • Interface with finance management, planning, systems and controls
  • Perform quality controls and monitor KPI’s
  • Support day-to-day activities, analyzing statistics and reading and writing reports
  • Support the process of planning and controlling change
  • Intersect with all lines of businesses and interfacing with managers of different areas within the Real Estate group and outside of the organization
  • Assist the project managers through the funding process
  • Support processes and policies improvement in support of organizational goals. Monitor adherence to rules, regulations and procedures
  • Understanding & reviewing lease language and coordinating with facilities and transactions to ensure tenant improvement allowance is utilized, and commencement dates are properly documented
  • Facilitate coordination and communication between support functions
  • Support development of annual facility capital plans
  • Assist in evaluating projects for payback analysis
  • Participate in best practice development and idea generation
  • Mentor staff and provide guidance
  • Provide technical support where necessary
  • 3-5 years industry experience required either in the corporate environment, third party service provider and related industry or as a consultant
  • Project management or equivalent training is desirable
  • Proven work experience in an operational support role
  • Budget development experience
  • Working knowledge of budgets, forecasting and metrics
  • Familiarity with business and financial principles and practices
  • Strong organizational & interpersonal skills
  • Ability to oversee multiple tasks at a time
132

Awacs Project & Operations Management Support Resume Examples & Samples

  • Active SECRET security clearance; capable and willing to obtain TS/SCI upon application. An active Top Secret security clearance is highly desired
  • Proficiency in the use and integration of MS Office applications required
  • Previous experience performing USG program/contract office support is highly-desired
133

Management Support Assistant Pathways Recent Graduates Resume Examples & Samples

  • Tracks income and expenditures from a variety of federal and/or trust funds. Prepares and tracks forms for billing and receiving
  • Orders a variety of goods and services including office supplies, services, travels, and conferences
  • Assists staff members by photocopying, scanning or faxing documents. Serves as timekeeper for the organization or unit by monitoring and coordinating the timely and accurate submission of Time and Attendance (T&A) records
  • Prepares materials such as correspondence, reports and briefing slides using a variety of office software. Ensures accurate transcription and proper grammar and spelling
  • Assists staff members by responding to telephone calls
  • Rank in the upper one-third of your class in the college, university, or major completed in the last two years of undergraduate study; or
  • Election to membership in a national scholastic honor society, other than freshman honor societies. Honor societies that have been approved are listed in the American College of Honor Societies. Booklet of Information (1992-95) and/or Baird’s Manual of American College Fraternities (1991)
  • Tips on applying for Smithsonian jobs are available at www.sihr.si.edu/jobs.cfm
  • The Smithsonian does not pay relocation expenses
  • The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema)
  • Knowledge of financial recordkeeping and reconciling financial records
  • Knowledge of basic procurement processes to obtain and monitor the use of services, supplies and equipment, as well as assist with coordination and submission of contract request and documentation
  • Skill in office support functions such as data entry, filing, timekeeping, scheduling, phone and mail handling and reception duties
  • Skill in written communication in order to provide grammar and spelling to such documents as booklets and e-mails
  • Skill in oral communication in order to efficiently respond to difficult requests (i.e., basic questions)
  • Detailed resume created in the USAJOBS Resume Builder
  • Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter
  • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment
  • Proof of U.S. accreditation for foreign study, if applicable
134

Otc-order Management Support Resume Examples & Samples

  • Proficiency with Microsoft Office Suite (Excel, Word, and PowerPoint) and the ability to learn new software quickly
  • Must have the ability to handle a multi-task environment with sometimes conflicting priorities and specific time constraints
  • Strong communication, problem solving, negotiation and decision making skills are essential
  • Finance experience in CPG or banking industry
  • HS/GED
135

M & E Intern for Management Support Unit Resume Examples & Samples

  • Excellent research and data management skills
  • Ability to work well in a multidisciplinary team
  • Ability to relate well with a diverse range of stakeholders
  • Strong initiative and can work with minimum supervision
  • Some relevant experience in statistics and M&E-related technical support work
  • Attention to detail and strong analytical skills with experience in data management
  • Language Requirements
  • Fluency in Filipino and English
136

Office / Identity Management Support Engineer Resume Examples & Samples

  • Customer service based mindset
  • Self-motivated and able to meet objectives with little or no direct supervision
  • Team player / team leadership
  • Consistently provide innovative ideas to solve complex problems
  • Perform systems and applications troubleshooting
  • Team and vendor collaboration
  • Efficient transition of solutions from engineering to operations and support
  • Participate in rotational 24x7 on call 3rd /4th level support
  • Participate in design / architecture reviews of systems and future systems planning
  • Implementation, administration and support for the following systems
  • This position is eligible for the Employee Referral Bonus Program #LI-TH1
137

Authentication Management Support Resume Examples & Samples

  • Previous experience in IT (Information Technology) and an interest in IT Security would be an asset
  • Completion or in the process of completing a post-secondary educational program in IT Security or Computer related field from a recognized community college or university is considered an asset
  • Experience with ticketing tools, including Remedy is considered an asset
  • Strong organizational skills with an eye for detail and able to multitask
  • The successful candidate must be self-motivated, and driven to succeed
  • The successful candidate must be fluent (orally and written) in both official languages
  • The candidate will originally work out of the Ottawa office but must be flexible to move to the Gatineau office should this become required
138

Order Management Support Resume Examples & Samples

  • Strong in data analysis and knowledge in MS-Excel
  • Able to ask clarifying questions and provide accurate information
  • Able to find innovative solutions and lead staff in generating ideas
  • Experience of managing the team (with at least direct 5 persons in the team)
  • Ability to manage sensitive and critical client information
  • Ability to multi-tasking, priorities in high volume, and manage time effectively
  • Must be hard-working
  • Ability to work as shift during 5 days a week. Weekend of holiday is also common
  • Be able to work on uncommon schedule if requested
139

Case Management Support Technician Resume Examples & Samples

  • Two (2) years of experience in a medical business or hospital administrative setting
  • Strong customer service experience in a healthcare environment
  • Knowledge of insurance and medical terminology
  • Prior administrative support experience in a healthcare environment
  • Prior Electronic Medical Record (EMR) experience, such as EPIC
  • Prior experience using Microsoft Office Suite
140

Manager, Engineering Management & Support Resume Examples & Samples

  • Engineering Degree (B.A.Sc. or equivalent) from an accredited University
  • Licensed / Registered Professional Engineer in the Province of Ontario, member in good standing
  • Minimum 15 years experience in EPC/M capital project execution, including experience in an Engineering Management role, and with technical proficiency in a chosen Engineering discipline
  • Functional Management experience is an asset
  • Work experience in the Nuclear Industry is an asset
  • Project Management Professional (PMP) is an asset
  • In-depth knowledge of project interfaces, engineering management processes and procedures
  • Proficient planning and organizational skills
  • Proficient in organizing and managing complex engineering activities and problem solving
  • Strong working knowledge of industry and regulatory standards and design criteria
  • Broad-based business knowledge, with exposure to project controls systems, procurement systems and construction practices
  • Strong directional leadership and people management skills
  • Demonstrates accountability and a results-oriented approach
  • Adaptable to change and thrives in a dynamic, team-oriented environment
141

Document Management Support Resume Examples & Samples

  • Must have TS/SCI with investigation closeout and DCID 6/4 eligibility within 5.5 years at the time of application
  • Must be willing to submit to a CI polygraph
  • 3-5 years direct experience providing administrative services and/or unit budget activities and related support
  • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
  • Highly desired: Familiarity with USAF unit budget process and tracking budget-related/purchase-related documents (e.g. AF Form 9)
  • Highly desired: Knowledge of/familiarity with completing AF Forms 9 (or similar procurement documents) and an awareness of the process the AF FM 9 follows
  • Outstanding verbal, written, and interpersonal communication skills
  • Capacity to work unsupervised
142

UK CCO / WE Cluster Head Management Support Resume Examples & Samples

  • The role will principally support the UK Citi Country Officer on wide spectrum of franchise management and franchise governance activities, as well as provide support the Western European Cluster Head on a range of regulatory requirements
  • Articulation and execution of UK country strategy: prepare strategic updates, efficient management of UK P&L, advance franchise initiatives, such as those relating to communications, community, public affairs and VOE
  • Effective coordination of UK Client and Country Coordinating Committee including preparation of agenda, presentation materials and minutes. Work with businesses and functions to provide updates (incl. financial updates) for facilitating management of the franchise
  • UK Public sector coverage: active involvement in execution of key transactions. Work with PSG and Government Affairs teams to enhance relationships with government, civil servants and regulators, and engage with industry associations, lobby groups and think tanks
  • Support client coverage efforts of UK CCO: provide analysis, research and content to target and facilitate client dialogue with key UK domiciled and inbound clients. Support network coverage and organize client events
  • Support management control and oversight of UK Legal entities. Work with business, finance, treasury, risk, compliance and legal teams to provide systematic, institutionalized and structured information flow for UK CCO, regional and global management and regulators
  • Support the Western European Cluster head in regulatory responsibilities, primarily as the CBNA Branch representative in UK: participating in committees and presentations to regulators
  • Special projects such as reviews of specific business, crafting thought pieces, drafting narratives on topical issues for conferences, panel discussions, speeches and interviews
  • Comfortable with financial concepts
  • Pro active
  • Strong Verbal and Written communication skills
  • Confident in meetings and dealings at a senior management level
  • Motivation and drive to take a leading role within the organization
143

Asset Management Support Resume Examples & Samples

  • Recording move, add and changes for IT assets, their attributes from acquisition to disposal in a CMDB ( Configuration Management Database)
  • Managing assigned tasks from service requests , incidents or change requests including
  • Creation/modification of configuration items CI in the CMDB
  • Adhering to processes and procedures for the tools in place
  • Analyze problems or customer requests to ensure quality and completeness of data
  • Resolve asset management issues or customer problems
  • Validate physical inventory of assets in the data centers
  • Self-reliance, creativity and proactivity
  • Customer-service oriented
  • Bilingual: excellent fluency in English and French, spoken and written
  • Knowledge of ITIL and CMDB an asset
144

Senior Logistics Management Support Resume Examples & Samples

  • 10 years of experience in U.S. Navy Integrated Logistics Support
  • Program Support Data Automated Reporting and Tracking System (PARTS)
  • Remedy (Database for Navy Trouble Tickets)
  • Human Analysis Requirements Planning System (HARPS)
  • SPAWAR Casualty Response Action Tracker (SCRAT-classified access supporting databases
  • Experience supporting ILS programs within an acquisition or integration program office (PEO/PMO)
  • Demonstrated experience briefing senior leadership (e.g., PM, DPM, Flag/SES)
145

Logistics Management Support Resume Examples & Samples

  • Bachelor’s degree in relevant field
  • 4 years of experience in U.S. Navy Integrated Logistics Support
  • Demonstrated Practical experience in any of the following systems
  • Configuration Data Managers Database Open Architecture (CDMD-OA)
  • Configuration Management Professional (CMPro)
146

Senior Manager Business Risk Control Management Support Resume Examples & Samples

  • Risk Control Management is an evolving discipline within the Financial Services industry. While initially regulatory driven, the benefits of good business risk control programs have inspired managers to more readily embrace the philosophies. This has resulted in Business Risk Control Management becoming a growing discipline where trailblazers have the opportunity to form policy and impact regulations
  • Day-to-day internal working relationships are with
  • Internal risk areas – ensuring proper communication and providing input into process changes, risk initiatives, and acting as the business representative for RBWM
  • Minimum of 4 years proven and broad based risk experience or equivalent, including experience of Audit, Risk or Security related activity or equivalent
  • Depth and breadth of experience in risk management across business lines
  • A track record of delivering complex programmes and projects
  • Prefer an undergraduate degree in Business Administration, Information
  • Systems or a related field. Professional qualifications in Risk Management, Audit, or Security would be an advantage to and typical for this role
  • Communication and interpersonal skills
  • Proven ability to prioritise competing demands
147

Application Management Support Technician Resume Examples & Samples

  • Providing technical support for Eduphoria, Illuminate, SharePoint, KIPP Share, and NWEA/MAP
  • Rostering for Students & Staff, User Credentialing
  • Providing customer support to internal constituents for a variety of applications, with a strong focus on high quality customer service and satisfaction
  • Diagnosing and troubleshooting the problems
  • Escalating critical issues to the supervisor
  • Routing emails to appropriate support groups and follow-up on outstanding reported issues and escalations
  • Researching information for users on applications when necessary
  • Sorting and grouping digital records using categorization standards and naming conventions
  • Providing support and assistance to all members of the Data Team with other duties, as assigned
  • Completing special projects or tasks assigned by Supervisor
  • Excellent customer orientation and communication
  • Experience working with business groups, understanding needs/requirements, and recommending the best solution. Preferably relative to document management or SharePoint
  • Capable of working independently, self-motivated, and exceptional follow-through
  • Articulate, professional demeanor with strong self-confidence and initiative
  • Excellent organizational skills, attention to detail and a high level of accuracy required
  • Proven success in working in an environment characterized by team work
  • Strong work ethic coupled with an enthusiastic and passionate approach to work
  • Basic proficiency using
  • 2-5 years experience in a SharePoint end-user supporter or power user role
  • End user training experience
  • Customer Service experience strongly desired
148

Workflow Management Support Specialist Resume Examples & Samples

  • 1+ years of experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • 1+ years of experience with PCs
  • 1+ years of experience with Adobe Suite applications, including Acrobat X Pro
  • Ability to solve problems
  • BA or BS degree in Communications, MIS, or Business Administration
  • Experience with US government clients, including the DoD
  • Experience as an executive assistant in a corporate environment
  • Experience with SharePoint applications
  • Knowledge of military technical writing standards
  • Possession of excellent consulting skills, including direct client interaction
149

Manager for DSC Transport Management Support Resume Examples & Samples

  • Ensures delivery to agreed SLA for services within responsibility. Optimizes delivery across multiple services, understand and consider cross-services relationships and dependencies. Understand the business relation of the services
  • Drives continuous operational improvements. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder
  • Defines and manages the evolution & growth of services in relation to business needs and requirements
  • Operationally manages 3rd party supplier(s) who are co-delivering the services
  • Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organizational requirements
  • Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risks
  • Communicates with stakeholders effectively, both formally and informally
  • Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organization
  • Understands customer requirements and takes them into account when making proposals and/or decisions
  • Contributes to departmental policy, procedures and practices
  • Manages and develops people in the team. Provides clear direction and performance standards, monitors performance and motivates
  • Results oriented personality
  • Self-motivation & self-management
  • Strong team player
  • Both operational focus & strategic thinking
150

Events Management Support Internship Resume Examples & Samples

  • Degree in Marketing, Communication or Human filed
  • Knowledge of Microsoft Office Package
  • Team working attitude
  • Precision and attention to details
  • Personal and professional flexibility
151

Product Management Support Specialist Resume Examples & Samples

  • Collaborate with internal or external partners to select appropriate member offers for inclusion in all marketing materials/marketing channels
  • Review all assigned materials for content accuracy and layout consistency
  • Track results on sales, revenue, program expenses, reconciliation and other related program performance elements for use in budgeting, forecasting, and program management needs. Input and update information into various databases
  • Provide program support including development of presentations, coordination of training, communication updates and special events
  • Responsible for coordination as needed for promotions and/or partner relationship management
  • Handle resolution for product/program-related service issues received through all channels. Respond to internal/external contact inquiries in writing, by phone and in person
  • Four-year college degree in business management, communications, marketing, or equivalent combination of education and work experience strongly preferred
  • 1-3 years’ experience in product management or marketing preferred
  • Strong organization, planning, and problem resolution skills required
  • Ability to represent club with external partners required
  • Superior interpersonal skills required as position works collaboratively with internal and external partners
  • Must be detail-oriented, able to multi-task and manage multiple projects at one time
  • Must be a team player and work in a team environment
  • Proficiency in Microsoft Office suite (Excel, Word, and PowerPoint) required
152

ACC Process Management Support Resume Examples & Samples

  • Responsible for researching billing claims submitted by customers, assist with network integrity, disconnect desk and other special projects as needed
  • Handle special projects assigned as needed by management
  • Manage general administrative duties
  • Must be detail oriented and self-motivated
  • Ability to Handle Multiple Projects
  • Microsoft Office Suites
153

Management Support Unit-senior Manager / AVP Resume Examples & Samples

  • 9-10 years of strong PMO/MSU/COO experience
  • Good understanding of the Audit function
  • Exposure to global culture and organization
  • Highly autonomous
  • Ability to manage priorities and schedul
154

Authentication Management Support Technical Analyst Resume Examples & Samples

  • Previous experience in IT (Information Technology) and an interest in IT Security would be an asset
  • Completion or in the process of completing a post-secondary educational program in IT Security or Computer related field from a recognized community college or university is considered an asset
  • Experience with ticketing tools, including Remedy is considered an asset
  • Strong organizational skills with an eye for detail and able to multitask
  • The successful candidate must be self-motivated, and driven to succeed
  • Government of Canada Secret Clearance is required (or the ability to obtain one)
  • The successful candidate must be fluent (orally and written) in both official languages
  • The candidate will originally work out of the Ottawa office but must be flexible to move to the Gatineau office should this become required
155

Automation & Change Management Support Engineer Resume Examples & Samples

  • The ability to collaborate with Fab Operations, Sustaining Engineering, R&D engineering and Systems Support in a dynamic work environment is required
  • The ability to work efficiently in a multi-task environment, formulate and execute projects, and provide timely status update presentations is required
  • The ability to be a proactive problem solver, communicate openly, assume added responsibilities is critical for the success in this position
  • Coordinate, maintain, troubleshoot and optimize multiple Change Management system applications in timely manner to support process set up (GeRM), traveler changes and process controls (MTSPC, SPACE and Sigma) in dynamic Fab cleanroom environment
  • Proven working knowledge of Change Management system applications
  • Proven working knowledge of SPACE/Sigma system applications
  • Proven working knowledge of Fault Detection application
  • Excellent written and verbal English communication skills required
  • Knowledge of automation system applications and how they interact with Lot management systems is preferred
  • High self-initiative and ability to troubleshoot and act independently
  • Demonstrate project management and organization skills
  • Minimum of 2 years of manufacturing experience perferred
  • BS in Computer Science or Engineering discipline OR a combination of related experience and education preferred
156

Service Management Support Resume Examples & Samples

  • The role will be responsible for the management and administration of the SRM processes, in particular in creating aggregated service reporting, maintaining and managing the service catalogue, KPI master log and relevant action and escalation logs and facilitating service governance meetings
  • The role will be responsible for applying service management principles and practices and support the day-to-day execution of the Service Management framework, ensuring effective delivery of all key reporting and oversight processes to ensure we fulfil our regulatory and contractual obligations
  • The role will provide monitoring, reporting and execution of the Service Management processes
  • Support the execution and administration of all relevant Service Management processes including
  • Experience of working in globally dispersed teams – able to work laterally across structures and influence outcomes in teams that have no reporting relationships,
  • Proven ability to operate within complex projects, successfully resolve highly complex issues and utilise internal network and relationships to reach solutions
  • Core understanding of service and management processes and methods
  • High levels of accuracy and attention to detail
  • Basic knowledge of business change processes, methods and tools
157

Identity & Access Management Support Engineer Resume Examples & Samples

  • 2+ years plus experience in documenting, developing, or implementing IAM systems
  • 2+ years plus with technical experience integrating identity management, access management and access governance software into clients' infrastructure and applications
  • 2+ years plus experience with installation, integration and deployment of technology products (Security and/or IAM would be a bonus)
  • Identity Management familiarity in one or more of the following areas
158

Category Management Support, AVP Resume Examples & Samples

  • Assist in supporting the construction of a short and long term category strategies
  • Support the development of categories, communication decks, and meeting and collaboration events
  • Provide project leadership
  • Work with internal risk and compliance groups
  • Assist in implementation of category strategies by supporting Category Manager Liaison’s and Capability/Category Managers
  • Build and maintain collaborative relationships with Sourcing Teams, Line of Business Leaders, and key stakeholders
  • Assist in developing and driving communication and reporting efforts
  • 3-5 years of experience working on large scale projects for a Fortune 500 Company, preferably in the financial services sector
  • Track record of support large, complex, activities including multi-geographic programs
  • Innovative Thinking: Proven ability to connect ideas, events, and circumstances
  • Familiar with change adoption, change management and resource assessment
159

Change Management Support Engineer Resume Examples & Samples

  • Identify KPI’s around the change management process
  • Designing reporting that accurately captures the health of the change management process
  • Communicate analysis and insights to stakeholders and business leaders
  • Review change management requests with great attention to detail
  • Run daily change management process which includes review and approvals
  • Effectively influence partner teams in making changes to the process
  • Ability to identify key performance indicators
  • Knowledge of data analytics and how to use data to improve processes
  • Proficient use of at least one modern programming language (e.g. Python, Ruby, Java)
  • BA/BS in an engineering or relevant experience
  • 1+ years industry as a Systems Engineer or in a similar technical role
  • Proven problem-solving skills, attention to detail, and exceptional organizational skills
  • Experience in driving Change Management in a Global environment
  • Advanced working knowledge of data mining using SQL, ETL, data warehouse, Excel, and Cloud Technologies like Redshift
  • Expertise in the utilization of Amazon Web Services
160

Capacity Management Support Engineer Resume Examples & Samples

  • Responsible for the review and resolution of any identified capacity breach via the standard incident management process
  • Raises problem records to correct any underlying capacity related issues as per the group problem management process
  • Raises any capacity demand requests in the strategic demand tooling
  • Follows the change management process for implementation of the additional capacity for any approved capacity management demand requests
  • Implements tuning adjustments
  • ITSM – Capacity Management
  • Project Management or Delivery Management
161

Treasury Management Support Specialist Resume Examples & Samples

  • Manages the client through the entire process of onboarding with the bank
  • Focus on the entire client experience with precision and care
  • Receive request from RM or client
  • Introduce Treasury Manager Sales Advisors to client
  • Attend TM meetings with prospects
  • Draft and send out product related forms to clients
  • Review received product forms to ensure they are complete
  • Follow up with Relationship Manager on any related pending items
  • Follow up with Client on any pending items/incomplete packages
  • Follow up with internal teams that are responsible for building the client TM Products
  • Follow up with Client to ensure receipt of online banking forms and to ensure training gets scheduled with client
  • High School Diploma or GED required; College Degree preferred
  • 3 to 5 years of related experience and/or training in Treasury Management (TM) or Cash Management
  • 3 to 5 years of customer service & banking experience required
  • Be detail oriented and able to meet deadlines based on business needs
162

Facility Management Support Resume Examples & Samples

  • In conjunction with Bayer Corporate Security and site managers, provide facility access control (employee badges and system access configuration)
  • Inspects work performed by all vendors to ensure each task is complete, meets the customer’s satisfaction, and all required turn-over documents are received
  • Develops and maintain file documentation for each supported site. This includes but not limited to equipment calibration, maintenance reports, city or municipal related documents, permits, test results, etc
  • Assists with company events in terms of facility set-up, projectors, utilities, manpower, and other facility related services and equipment
  • Responsible for the company pool vehicles as custodian
  • Strong Background in mechanical and maintenance work and repair required. Demonstrated capability and/or understanding of safety procedures, effective communication, problem solving and cost analysis/budgeting is essential
163

Coordinator, Asset Management Support Resume Examples & Samples

  • Oversee and handle aspects of property maintenance including review of weekly and monthly property inspection reports and taking action to address noted issue; ; handle Utilities, property maintenance and invoicing; and repair services from bids through completion
  • Provide client account support including BPO and document order/review, invoice review, HOA, registration and claims
  • Order, Maintain and update tasks through workflow management and ensure timely completion by assigned vendor
  • Assist with ad-hoc requirements such as document sourcing for audits; updating system data; ordering and verifying updated winterizations, Handles incoming mail and monitor SAM escalation email box and other projects as needed
  • Other duties or tasks as assigned by management
  • Proficient knowledge and skill with Microsoft Word, Excel and Outlook
  • Ability to communicate both orally and in writing
  • 1-3 years of fulltime work experience
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to less than 5 pounds. The vision requirements include close and distant vision
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision
164

Case Management Support Care Senior Associate Resume Examples & Samples

  • Prior experience in supporting licensed medical and clinical staff
  • Prior experience in managed care/healthcare environment
  • Ability to multi-task and prioritize tasks appropriately
  • Able to work Mon-Fri 7:00am-3:30pm
165

Coordinator, Account Management Support Resume Examples & Samples

  • Provides material and product management support: ordering brochures, flyers, kits and other materials/products needed to support account requests such as health fairs, and assembles packet and mailings
  • Assist account managers with proposal preparation by conducting research on account (e.g., account ID, number of employees, donation history, etc.)
  • Provides program & mission support for corporate Relay For Life implementation activities, website setup, ordering t-shirts, etc
  • Pulls reports as needed to support account management, reviews reports as needed, follows up on data quality or content concerns; compiles and summarizes data to meet specific account management needs. Manages specific data (i.e., account profiles, income reports, opportunity reports, audit reports for Siebel accuracy, etc.)
  • Tracks income for specific corporate accounts (payroll deduction, etc.) and keeps account team updated on status
  • Meet regularly with account managers and program managers
  • Provides Siebel support for account managers, including data entry for opportunities identified
166

Identity Access Management Support Engineer Resume Examples & Samples

  • Interfaces with key Technical Managers, Developers, and Engineers in order to understand the technology requests and the business complexities as they relate to IT requirements
  • Consult with management, customers and staff and drive process / procedure improvements
  • Participate in Proof of Technology (POT) and Proof of Concept (POC) to help identify the right solution, and recommend the most efficient and cost effective solution. Provide inputs to the RFP process to help with the product selection process
  • Hands-on engineering responsibilities (build, installation, configuration, upgrades, testing, deployment and performance tuning & optimization) and document the procedures/instructions for other team members to follow
  • Diagnose, isolate and debug problems and performs problem resolution. Participate in troubleshooting and root cause analysis efforts to help identify the solutions and determine next steps to address the issues
  • Participate in planning and defining systems software and/or hardware requirements/specifications and/or customizations
  • Support and uphold Architecture/Design standards
  • Provide approach and contribute to the design of solutions, conduct and coordinate the analysis, planning and implementation of solutions in the applicable technology domain
  • Adopt to new technologies at fast pace and apply them for solving business problems
  • Monitor and maintain the production environment to meet the SLAs
  • Share on-call responsibilities with teammates
  • Must have 4 Year degree (Computer Science, Information Systems or equivalent)
  • 7+ years overall IT experience, with 3+ years of hands-on experience with the Identity and Access technologies
  • 5+ years professional experience as a systems engineer and/or administrator responsible for design, implementation, installation, configuration and 3rd level support with Oracle Identity Access Management or similar is required
  • 5+ years professional experience as a systems engineer and/or administrator responsible for design, implementation, installation, configuration and 3rd level support with Oracle Unified Directory Server and Proxy or similar is preferred but not required
  • Proven object oriented programming in Java, and scripting experience in any two of Shell, Perl, AWK and Python is preferred
  • Proven hands on experience with middleware components like web logic and oracle HTTP server is preferred
  • Candidate's prior system administration with 2+ Solaris/Linux platform experience will be considered
167

Project / Change Management Support Resume Examples & Samples

  • Administrative support
  • Coordination of the changes process
  • Daily communication with the internal team (Solution Delivery Department)
  • Delegation of tasks to the appropriate team members to ensure workload distribution
  • Procedural documentation creation and review
  • Easy technical support task
168

Knowledge Management Support Resume Examples & Samples

  • Maintain and implement knowledge management processes for program website on JWICS and SIPRNET. Maintain critical communications applications/links that facilitate program communion with the PEO and external agencies/organizations, these activities include maintaining program SharePoint site, Defense Connect Online (DCO), program Calendar, and JWICS/SIPRNET Video teleconferences (VTC)
  • Develop, operate, maintain and enter data into a Task Tracker Database to track incoming taskers to program from external agencies, to include PEO IEW&S, PM SAI and other National Agencies as required. The database shall be updated with new tasks or modifications upon receipt of tasker
  • Maintain the program SharePoint site and the critical communications applications/links that facilitate program communication with PEO IEW&S and external agencies/organizations. The candidate shall ensure the program SharePoint site is kept up to date and shall be responsible for posting program documentation to the PEO IEW&S, PM SAI, or other SharePoint sites as required
  • Coordinate JWICS and SIPRNET Video TeleConferences (VTC) and Defense Connect Online (DCO) meetings required by program. The candidate will coordinate with external VTC participants and local program network administrators to ensure that all needed participants have appropriate information to view and attend the meetings
  • Provide website support to maintain the program SIPR and JWICS websites. Ensure that the program websites remain available to external users, contains recent and relevant information about program products and services. The program SIPR and JWICS websites shall be updated no less than monthly, but more frequently if required by program mission. (Website content will be provided by the Government)
  • Populate, update and maintain program Calendars. This includes 4 separate calendars: program Personnel Travel, program Operations (Internal and External Meetings and significant events), program Director and Deputy Director Calendars
  • Work effectively in a team environment in both leadership and support roles with varying Government, SETA and FFRDC teammates in a dynamic environment
  • Must have and maintain an Active TOP SECRET SCI security clearance
  • Bachelor’s degree in computer science, computer engineering, network security, OR equivalent experience, significant domain knowledge and customer intimacy
  • 5+ years minimum experience in support of Military and/or IC IT knowledge management systems
  • Minimum of 8 years technical experience
  • Proven experience with website design, SharePoint administration, and Microsoft Outlook
  • Experience with DoD and IC VTC systems
  • Understanding of internet, web, application and network security techniques
  • Knowledge of IC functional manager’s organizations, roles and responsibilities within the current customer intelligence community
169

Risk Management Support Resume Examples & Samples

  • 12+ years’ experience in Risk Management
  • Experienced in designing, implementing and leading risk management and project controls processes across Programmes and Projects
  • Experienced in Risk Management software both in database and analysis forms such Primavera (others might include ARM etc)
  • Provision and interpretation of Quantitative Cost and Schedule Risk Analysis on complex programmes including the interpretation and communication of analysis outputs to senior PPD leadership
  • Experience of working in complex, regulated and political environments
  • Formal training and qualification in Risk Management
  • Professional status with accredited body
170

Fusion Project Portfolio Management Support Resume Examples & Samples

  • Strong understanding of Project Portfolio product(s),
  • Fusion or EBS Projects Portfolio Management experience preferred
  • Functional/Technical background in assigned product area (i.e. Projects) and exposure to associated systems and software
  • Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services desirable
  • Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql) helpful
  • Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
  • Experience in filtering and updating complex technical knowledge for use in problem resolution
  • Excellent track record in providing outstanding and unparalleled customer service
  • Ability to handle difficult or sensitive situations with diplomacy and tact
171

Management Support Grimsby Resume Examples & Samples

  • Provide a friendly and efficient front line service, both in person and on the telephone, in respect of enquiries from members of the public, elected Members, NELC staff and ENGIE staff
  • Ability to use Information Technology including Microsoft Office systems to record and maintain records
  • Provide a routine clerical and admin support to the Highways and Transport management team
  • General clerical work including photocopying, word processing, mail sorting and delivery, document collating and distribution, data input and filing in an efficient and accurate manner, ensuring that deadlines are met
  • Arrange meetings and manage diaries for the senior management team
  • To service meetings including taking and preparing routine actions
  • Process approval of payroll, travel, courses and seminars
  • Collate and prepare reports on monthly key SHEQ and other performance data
  • To undertake any other relevant duties required from time to time, as reasonably correspond to the general character of the post and is commensurate with the level of responsibility
  • To carry out duties with full regard to the ENGIE's corporate policies and procedures
  • Deals with urgent issues in the absence of the Head of Service
  • Assessed at Interview or by application
  • RSA II Typewriting or equivalent (ECDL1 and 2)
  • Ability to communicate effectively both verbally and in writing
  • Experience in using Microsoft Packages
  • Ability to work on own initiative and to prioritise a varied workload
  • Accuracy with figures
  • Prepared to work additional hours to assist with office cover/holidays
  • Experience of dealing with members of the public
  • Ability to take notes at meetings
  • Be of smart appearance and be personable
172

Director, Information Management & Support Resume Examples & Samples

  • Leads a team engaged in the reporting of individual student City and State tests, including the New York State Testing Program (NYSTP) English Language Arts (ELA), Mathematics, Science, New York State Alternative Assessment (NYSAA), and New York State English as a Second Language Achievement Test (NYSESLAT)
  • Oversees and directs data management functions including those that may be aligned to data governance; management; development; operations; reporting; and quality management
  • Oversees and directs critical operations including data support services to internal DOE offices and programs; coordination with key data systems; internal and external data reporting; support for New York State Education Department (NYSED) systems; select mandatory / compliance reporting (e.g., NYSED Student Information Repository System, L2RPT); among others
  • Manages the development, maintenance, and execution of a sustainable and efficient system of responses to ad hoc data requests from internal and external sources
  • Manages escalation and resolution among central and State stakeholders regarding reporting
  • Advise DOE leadership on prioritized departmental reporting, policies, and initiatives
  • Analyzes data, metrics and assessments for City and State tests
  • Fosters clearly defined business rules vis-à-vis data elements across the DOE and communicates these rules to multiple units across the organization. Coordinates the efforts of data stewards and data representatives for the implementation and tracking of the policies and procedures surrounding data governance
  • Manages the design and integration of data integrity processes
  • Directs and provides project analyses and solutions using SQL / relational databases and other technologies to ensure data integrity
  • Directs the efforts in knowledge management including the documentation including NYSED information and reporting (e.g., SIRS, L2RPT)
  • Maintains current knowledge of DOE policies and data as well as state-of-the-art technology and methodologies to drive innovation from within DOE data management
  • Makes significant policy decisions with far reaching, long-term implications for programs’ efficiencies, which entails managing and implementing the strategic redesign of data and systems in support of policy changes and aligning policy with the Chancellor’s priorities
  • Graduation from an accredited college with a baccalaureate degree and four (4) years of full-time progressively responsible professional experience, as described in “1”; or
173

Order Management Support Resume Examples & Samples

  • Assist in managing new product rollouts, including bill of materials (BOM) management, pre-press and post-press activities
  • Coordinate with Sales representatives to ensure timely closure of all deals, booked and closed
  • Good organizational skills with the ability to learn and adapt to changing situations
  • Ability to work well under pressure while maintaining a high attention to detail
  • Experience with electronic data interchange (EDI) and vendor portals
174

Knowledge Management Support Resume Examples & Samples

  • Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter
  • Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries. - Assists less experienced staff in developing appropriate responses
  • Provide full time knowledge management subject matter expertise and administration to support an Army client
  • Assist providing analytical support in and implementing policy and program guidance governing Knowledge Management (KM) operational initiatives
  • Identify and implement opportunities to use KM concepts and techniques to accomplish command goals, interpret command guidance, develop, and implement changes to processes
  • Maintain a standardized approach for improving the search capability among agency authoritative knowledge repositories
  • Provide technical guidance and advice to government managers, supervisors, and employees
  • Orchestrate the flow of data to transform massive amounts of information into useful knowledge to support the director's mission needs
175

The Joint Commission Management Support Resume Examples & Samples

  • Prepare and submit an AHJ Accreditation Compliance and Documentation Plan for Government review and approval. The plan will include the process and procedures that will be used to gather and display required documentation, the process to show objective evidence that all work is in compliance with each applicable AHJ's accreditation standards, for each element of performance, and shall include specific requirements for each AHJ's compliance Conduct an initial review of the WRNMMC EOC and Life Safety (LS) Policy and Procedures Manuals after TO award to determine level of compliance with TJC requirements and identify all potential anomalies and deficiencies and prepare recommendations to resolve the discovered issues
  • Review all findings with the Facilities Management staff to determine a plan of action and milestones to enable the resolution of issues and assist the Facilities Management staff in resolving issues and making necessary updates to above noted policy and procedures manuals. This review will be performed annually. The policy and procedures review will also include: Record and maintain documentation to validate compliance with these codes and standards. This documentation shall be available for review at any time by Government or third party inspectors, including accreditation survey teams
  • Review and assessment of all Facilities Management and contractor records for determining employee competency. Assessment shall include identification of record issues and assisting the Facilities Management in establishing a plan to resolve those record issues
  • Review of associated FM training records and assist the Facilities Management office in conducting any related FM-sponsored TJC training for all WRNMMC personnel
  • Monitor the requirements of the EC and LS Standards relating to all related building systems for which the Modernization Project contractor may be impacting or the O&M contractor is responsible for maintenance (fire safety equipment, emergency power systems, medical gas and vacuum systems, HVAC, EMCS, etc.) and report any issues that may affect compliance with EC or LS Standards and assist in the resolution of those issues
  • Participate in and contribute to other standards and elements of performance (EP) such as standards to manage, identify and respond to risks in the environment
  • Provide the following additional support to the facility to ensure compliance with TJC requirements: Assist in the preparation and presentation of the Annual TJC briefing for the facility staff focused on applicable updates and changes to TJC standards and practices; Assist in the preparation and presentation of the Annual review of Life Safety and/or other TJC required plans by contractor personnel qualified in the area; Provide the COR with the recommend changes; Assist in conducting or conduct building tours periodically as required to confirm current building conditions, identify any related facility issues, and review and recommend updates to the SOC report
  • Participate in activities of the Military Treatment Facilities that are designed to meet the requirements of TJC pertaining to Process Improvement (PI) programs. These include the participation in a comprehensive PI program for the services required, including PI monitors, data collection, report preparation, and presentation. Any findings of the quality improvement monitor will be presented to COR for appropriate action
  • Conduct quarterly in-process, line item reviews of his program with Government personnel
  • Bachelor’s Degree in a related field with a minimum of three (3) years of current, related, and documentable experience
  • Experience shall be current within the last five (5) years
176

Awacs CTF Project & Operations Management Support Resume Examples & Samples

  • Squadron Aviation Resource Manager experience/training
  • Able to multi-task and perform work in a fast-paced environment
  • Self-motivated, personable, detail-oriented and organized
  • Technical Order Distribution Office
  • Joint Deficiency Reporting System Originating Point
177

Order Management Support Specialist Resume Examples & Samples

  • Carry out activities for order management processes and requirements, including order process, fulfillment, and invoicing processing requirements to the partners and direct customers
  • Support the implementation of new systems or enhancements, including the implementation of user testing and the specification of business requests, working together with IT and other financial areas
  • Monitor the order management system performance to ensure it is running properly and does not interrupt order processing activities or lead time
  • Ensure every order processing and fulfillment standard is being maintained at all times
  • Use professional concepts and apply company policies and procedures to resolve a variety of issues
  • Establish and maintain effective communication and relationships within and across multiple teams, business areas, and vendors
  • Work on problems of moderate scope and exercise good judgment within defined procedures and practices
  • Bachelor’s degree in business administration or economics
  • 4+ years of experience in order entr or billings
  • Fluent English communication skills; knowledge of Spanish is a plus
  • Experience with Microsoft Office (Excel, Word, Power Point) and ERP system (e.g. Oracle and Salesforce)
  • Basic knowledge of accounting principles, with the ability to review financial terms and conditions of the contracts for company’s deals (software subscriptions, consulting services, and training)
  • Proven experience in the IT industry, preferably with software and services
  • Ability to establish and maintain effective communication and relationships within and across multiple teams
  • Results and detail-oriented with a focus on controls and actions to increase process efficiency
  • Motivated, with the ability to work on your own with minimal supervision
  • Ability to learn and apply new processes in a fast-changing environment
178

Treasury Management Support Supervisor Resume Examples & Samples

  • Provides exceptional customer service directly to the Treasury Management clients and to the Branches
  • Directly supports the Treasury Management business and its customers in the generation of approximately $ 2.2 million in Annual Revenue and $ 379.9 million in Analysis Balances
  • Has direct management responsibility of the Treasury Management Support staff
  • Evaluates employee performance, monitors results, and provides development to staff
  • Writes and updates department policies and procedures
  • Reviews Business Online Banking agreements and reviews computer input of new customers
  • Directly provides training for Business Online Banking (BOB) customers and to Branch employees
  • Assists Treasury customers in resolution of ACH, Wire Transfer, Remote Deposit Capture, and Lockbox problem resolution
  • Manages the Treasury Management Call Center, including call queues, agent training, agent scripts, and VRU Phone System
  • Develops, understands, and follows operating procedures for all business and consumer products. Provides professional sales support to customer and branches/department with business services products
  • Working knowledge of all banks electronic banking products
  • Maintains a current understanding of state and federal regulations including but not limited to Bank Secrecy Act (BSA), Suspicious Activity Reporting (SAR), Office of Foreign Asset Control (OFAC), Customer Identification Policy (CIP), National Automated Clearing House Association (NACHA), Gramm-Leach-Bliley Act (GLBA), Non-public Personal Information (NPPI) and Health Insurance Portability and Accountability Act regulations as related to Business Associate Agreements
  • Maintains a current understanding of stated bank procedures and policies, including regulatory compliance issues
  • Recommends banks products and services to customers and refers to appropriate sales staff
  • High school diploma or GED required, undergraduate degree preferred
  • Minimum 5 to 7 years of work related experience in Treasury Management with Supervisory or Managerial experience
  • Knowledge of accounting and day to day operations of a business preferred
  • Excellent communication skills and customer service skills with a high level of professionalism, whether over the phone, in person, or in writing
  • Ability to utilize personal computers and Windows driven programs
179

Product Management Support Specialist Resume Examples & Samples

  • A minimum of 3 years’ experience in Business Marketing (or related field) required
  • Four-year degree in Business, Marketing, or equivalent business discipline required
  • Intermediate range of knowledge in business operations and communications
  • Understanding of business systems, business processes and customer viewpoints are essential
  • Proven problem solving skills and capable of managing multiple tasks with strong organization skills
  • Strong written and verbal communication skills with the ability to express ideas clearly and effectively in oral and written communication
  • Initiative and self-motivation are required for this role
  • Intermediate knowledge in Salesforce, Microsoft Excel, Word and PowerPoint
180

Logistics Management Support With Polygraph Resume Examples & Samples

  • Bachelor's degree in Business, Computer Science, or Engineering
  • 3+ years of relevant consulting or industry experience
  • Experience working independently with minimal supervision and guidance
  • Strong problem solving and troubleshooting skills with experience exercising mature judgment
  • Proficiency in word processing, spreadsheet, and presentation creation tools, as well as Internet research tools
  • Active TS/SCI Security Clearance with Polygraph is required