Hp Support Resume Samples

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AB
A Brown
Alexandro
Brown
49220 Welch Radial
Houston
TX
+1 (555) 893 4547
49220 Welch Radial
Houston
TX
Phone
p +1 (555) 893 4547
Experience Experience
Los Angeles, CA
HP Vertica Technical Support Engineer
Los Angeles, CA
Auer Inc
Los Angeles, CA
HP Vertica Technical Support Engineer
  • Work directly with Engineering to provide clear and concise details about bug defects, test cases, and provide recommended steps to customer
  • Work directly with the Escalation manager, providing highly technical analysis of the issue
  • Act as a general knowledge resource and provide assistance to peers
  • Manage several critical issues at the same time and properly manage customer expectations
  • Create reproducible test cases for Engineering by building test programs and scripts to assist in rapid resolution of issues
  • Familiar with support processes and work-flows
  • Multitask in a fast paced environment and manage all accounts without supervision
Dallas, TX
HP Helion Openstack Engineering Support
Dallas, TX
Armstrong-Waelchi
Dallas, TX
HP Helion Openstack Engineering Support
  • Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
  • Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
  • Manages and expands relationships with internal and outsourced development partners on software systems design and development
  • Provide escalation support as a level three support engineer within the R&D organization
  • Perform troubleshooting and advance investigation of complex environments
  • Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
  • Deliver a calm and concise resolution in a fast-paced work environment
present
San Francisco, CA
Support Renewals Representative, HP Software
San Francisco, CA
Zulauf-Kshlerin
present
San Francisco, CA
Support Renewals Representative, HP Software
present
  • Effectively manage pipeline and provide timely and accurate forecasts
  • Maximize revenue by minimizing product cancellations for renewals
  • Maintain up-to date knowledge of our services portfolio to maximize sales potential
  • Act as primary point of contact for customers and internal sales teams regarding questions relating to renewal pricing, HP Software product migrations, policies, etc
  • Achieve/exceed monthly, quarterly and annual quota targets
  • Participate in the negotiation of terms and conditions as necessary for renewal agreements
  • Establish effective working relationships with the entire Field Sales Organization with the goal of cross-selling portfolio offerings across HP Software Services to enhance customer satisfaction
Education Education
Bachelor’s Degree in Flexibility Working Independently
Bachelor’s Degree in Flexibility Working Independently
Northwestern University
Bachelor’s Degree in Flexibility Working Independently
Skills Skills
  • Maintain up-to date knowledge of our services portfolio to maximize sales potential
  • Participate in continual process improvements and recommend best practices for the team as applicable
  • Maximize revenue by minimizing product cancellations for renewals
  • Act as primary point of contact for customers and internal sales teams regarding questions relating to renewal pricing, HP Software product migrations, policies, etc
  • Achieve/exceed monthly, quarterly and annual quota targets
  • Participate in the negotiation of terms and conditions as necessary for renewal agreements
  • Effectively manage pipeline and provide timely and accurate forecasts
  • Establish effective working relationships with the entire Field Sales Organization with the goal of cross-selling portfolio offerings across HP Software Services to enhance customer satisfaction
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1 Hp Support resume templates

1

HP Vertica Technical Support Engineer Resume Examples & Samples

  • Operating systems: Linux, Windows, Solaris, HP-UX
  • Linux skills, some basic scripting experience, and some knowledge of SQL is a plus
  • Windows skills, ODBC/JDBC client drivers, Java Client and Server applications various web browsers
  • An understanding of relational database systems
  • Some experience in customer support or customer-facing projects
  • BS or Master's degree in Computer Science or technical degree
  • Familiar with support processes and work-flows
2

Support Renewals Representative, HP Software Resume Examples & Samples

  • Achieve/exceed monthly, quarterly and annual quota targets
  • Effectively manage pipeline and provide timely and accurate forecasts
  • Maintain up-to date knowledge of our services portfolio to maximize sales potential
  • Act as primary point of contact for customers and internal sales teams regarding questions relating to renewal pricing, HP Software product migrations, policies, etc
  • Maximize revenue by minimizing product cancellations for renewals
  • Create, maintain and implement an up-sell plan for all assigned accounts to meet customer needs and maximize revenue
  • Participate in the negotiation of terms and conditions as necessary for renewal agreements
  • Participate in continual process improvements and recommend best practices for the team as applicable
  • Interact as required with cross functional organizations on a worldwide basis such as Product Management, Technical Services, Legal, Finance, and senior management to ensure Software Services objectives and goals are met
  • Establish effective working relationships with the entire Field Sales Organization with the goal of cross-selling portfolio offerings across HP Software Services to enhance customer satisfaction
  • Experience with contract management, sales and negotiation experience
  • Experience in complex business and contract negotiations within the IT industry including multi-product sales
  • Proven track record of quota achievement – ability to open conversations and close deals
  • BA/BS degree or equivalent in education and work experience
  • Ability to work within a constantly changing environment
  • Highly organized and detailed oriented
  • Ability to work well with other internal organizations in a team environment
  • “Can do” attitude who can aggressively pursue opportunities
  • Strong written, verbal and interpersonal skills
  • Be able to work effectively under tight deadlines in fast changing environments
  • 5-15% travel
3

HP Helion Openstack Engineering Support Resume Examples & Samples

  • Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
  • Manages and expands relationships with internal and outsourced development partners on software systems design and development
  • Provide escalation support as a level three support engineer within the R&D organization
  • Perform troubleshooting and advance investigation of complex environments
  • Deliver a calm and concise resolution in a fast-paced work environment
  • Drives innovation and integration of new technologies into projects and activities in the software systems design organization
4

Technical Support Engineer HP Designjet Resume Examples & Samples

  • Analyze customer and operational data to identify issues, define root causes, propose solutions and develop corrective action plans, engaging relevant HP resources, as required, and with a focus on issue prevention
  • Be the focal point for collecting, documenting and sharing product technical knowledge with EMEA repair partners (issues, solutions etc.)
  • Understand our customer and partner support needs by actively engaging with them, providing technical account management for delivery partners and acting as a trusted advisor
5

Customer Support Engineer HP Indigo Resume Examples & Samples

  • Travel between customer sites on a day-to-day basis, whilst managing multiple break-fix activities
  • Ability to apply a high level of subject matter knowledge to solve a variety of complex technical issues
  • Works on problems/projects of complex scope
  • Exercises independent judgment within defined practices and procedures to determine appropriate action
  • Acts as an informed team member providing analysis of information and limited project direction input
  • Follows established guidelines and interprets policies
  • Evaluates unique circumstances and makes recommendations
  • Appropriate electrical and mechanical engineering qualifications or equivalent
  • Strong soft skills and customer accountability, ensuring customer complies with contractual agreements
  • Experienced as a field based engineer in service delivery for the Graphic Arts and/or similar markets
  • Broad technical background (IT, Network, Software Solution, Graphics Art)
  • Analytical evaluation skills
  • Works effectively within and across teams, internally and with external partners
  • Excellent customer, telephone, oral and written communications skills
  • Displays a high degree of flexibility working independently
  • Ability to coach and mentor customers operators
  • Willingness to travel within the UK and Ireland, and also abroad for training activities
  • As travel forms an integral part of the role, successful candidate will hold a valid driving license
6

Hp-field Technical Support Reps Resume Examples & Samples

  • Demonstrated verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
7

Advanced Technical Support Engineer HP Designjets Resume Examples & Samples

  • The ATS Engineer primary job is to engage with customers, use his/her technical expertise to provide solutions to complex support issues and take ownership of the case until customer is satisfied with provided solution. He/she will be engaged when a relevant elevation trigger has been met (for example, a complex case beyond the capability of a Contact Center mentor, two failed on-site visits, at customer or HP management request, etc…)
  • Integrate technical knowledge and business understanding to create solutions for customers by collaborating with other internal functions and Global Business Units when necessary
  • Contribute to ensure the technical readiness of support partners who deliver support services for HP. This will include delivering new and current product trainings
  • Apply project management techniques and advanced subject matter knowledge to resolve complex business issues
  • Collaborate with other internal teams to continuously improve the support experience at optimal cost
  • Technical university degree or equivalent education or experience
  • Advanced problem solving and trouble shooting skills on DesignJets (HW, Driver, FW, SW and 3rd parties' accessories & applications)
  • Minimum 5 years technical support experience
  • Flexibility to work outside of office hours (includes on-call duty)
  • Ability to work on own initiative and under remote supervision
  • Excellent analytical, communication and presentation skills
8

HP Indigo Label & Packaging Technical Group Support Resume Examples & Samples

  • Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred
  • 3-5 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Phone and remote support
  • Partners frequently with the Sales Pursuit team
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to mentor new agents
  • Ability to lead resolution activities with escalated customers
  • Ability to contribute to technical action plans
  • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)