Operation Support Resume Samples

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AW
A Wolff
Alexandria
Wolff
4200 Nels Spurs
Boston
MA
+1 (555) 565 5812
4200 Nels Spurs
Boston
MA
Phone
p +1 (555) 565 5812
Experience Experience
Philadelphia, PA
Operation Support
Philadelphia, PA
Glover, Braun and Dietrich
Philadelphia, PA
Operation Support
  • Handle Work shop management in NPI, Tech Transfer projects & Process optimization
  • Perform Data Analysis & report areas for improvement
  • Handle work shop management in NPI, Tech Transfer projects & Process optimization
  • Handle Work shop management in New product introduction, Tech Transfer projects & process optimization
  • Networking with internal customers and stake holders
  • Work with Tech leads in process optimization and factory ongoing support towards Layup & Infusion on blades
  • Work with Tech leads in process optimization and factory ongoing support towards Prepreg on blades
Los Angeles, CA
Operation Support Team Supervisor
Los Angeles, CA
Doyle-Ebert
Los Angeles, CA
Operation Support Team Supervisor
  • Work directly with the fabric and production managers to ensure on time delivery for each ship window
  • Run and analyze weekly material audit report to ensure materials were created correctly
  • Set up all VAS
  • Analyze and distribute special project requests
  • Wal Mart Data Sync
  • Issue all purchase requisitions for line and all accounts
  • Meijer Vendor Net
present
Houston, TX
Operation Support Team Coordinator
Houston, TX
Rutherford-Runolfsson
present
Houston, TX
Operation Support Team Coordinator
present
  • Sit in on Line Reviews and work with the sales teams to identify key styles and fabrications to be created in SAP
  • Ensuring styles are created correctly to prevent potential chargebacks
  • Working closely with sales , production and design to ensure timely flow of information and set up in SAP
  • Sit in on Line Reviews and work with sales to identify key styles and fabrications to be set up in SAP
  • Enter and manage all purchase requisitions for stock and all accounts in SAP (confirm quantities on jumbo and PR’s in SAP match and are correct)
  • Create styles and colors in SAP for goods that will be produced – includes creating UPC’s, ferts and pre-packs
  • Time management
Education Education
Bachelor’s Degree in Management Information Systems
Bachelor’s Degree in Management Information Systems
University of Central Florida
Bachelor’s Degree in Management Information Systems
Skills Skills
  • Strong written and verbal communication skills; Strong organizational skills / detail-oriented
  • Strong communication skills & ability to prioritize
  • Working knowledge of the production process from development through finished goods
  • Strong communication skills
  • Proficient in MS Office, skilled in Excel spreadsheets
  • Good time management skills
  • Strong analytical, organizational and problem solving skills
  • Strong project management skills
  • Strong follow-through skills
  • Ability to multi task and prioritize
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15 Operation Support resume templates

1

Operation Support Team Coordinator Resume Examples & Samples

  • Update and Maintain Seasonal Line Lists – Including Pricing, Style #‘s, Adding/Removing new styles
  • Sit in on Line Reviews and work with the sales teams to identify key styles and fabrications to be created in SAP
  • Follow up with the technical department to ensure trim sheets are created and specs given for all size ranges
  • Set up all styles, colors and dimensions for goods that will be produced – includes creating UPC’s and master packs at the direction of the team coordinator
  • Issue purchase requisitions for all accounts
  • Update and Maintain Special Accounts Requirement chart in order to produce goods overseas that adhere to any and all VAS issues – special hangers, folding requirements, labeling packages, retail costs, etc therefore reducing any potential chargebacks from the customer
  • Work closely with sales, customer service, and Distribution Centers to ensure all product ships without any additional costs to the company
  • Ensuring styles are created correctly to prevent potential chargebacks
  • Entering all data with speed and accuracy
  • Ability to be proactive and troubleshoot as needed
  • Adjust to changing business needs
  • Working closely with sales , production and design to ensure timely flow of information and set up in SAP
  • BA degree
  • Must work well independently as well as on a team
  • Strong follow-through skills
  • Must be a team player
  • Strong written and verbal communication skills; Strong organizational skills / detail-oriented
  • Must be analytical
  • MS Excel, MS Word,
  • SAP (preferred but not required)
  • Ability to multi-task and adjust priorities based on needs
2

Operation Support Team Supervisor Resume Examples & Samples

  • Update and Maintain Seasonal Line Lists – Pricing, Style #‘s, Adding/Removing new styles
  • Sit in on Line Reviews and work with sales to identify key styles and fabrications to be set up in SAP
  • Set up all styles and colors for goods that will be produced – includes creating UPC’s, ferts, packs and master packs
  • Issue all purchase requisitions for line and all accounts
  • Set up all VAS
  • Wal*Mart Data Sync
  • Sears IMA
  • Meijer Vendor Net
  • Expedite IBD #’s
  • Mark PO #’s HOT
  • Analyze and distribute special project requests
  • Work directly with the fabric and production managers to ensure on time delivery for each ship window
  • Follow up with weekly Purchase Requisition charts that detail percentages placed vs. quantities issued. Follow up with production/fabric managers regarding any potential delivery slides based on these initial purchase requisition dates. Distribute same to sales department, technical department and production department in a timely manner so that there are no delays in creating patterns, trimsheets and costing for styles
  • Analyze and review margins by style/division
  • Analyze all production delivery slides or fabric delays that effect both the buy order dates and actual customer ship windows. Based on finding of the analysis, makes decisions and advises production department how to proceed with regard to ship mode and provides approval for same (either accepts extension or requests air and determines who will be responsible for financial accountability). Advise sales of actual dates so they can prepare
  • Review and analyze open to sell report by reviewing open orders versus production placed and advising sales of any issues. At times also advising customer service of any blankets that should have been cancelled or any possible duplication
  • Update and Maintain Special Accounts Requirement chart in order to produce goods overseas that adhere to any and all VAS issues – special hangers, folding requirements, labeling packages, retail costs, etc therefore reducing any potential chargebacks from the customer
  • Maintain QRS catalog errors, UPC issues, re-load materials – communicate with MM Support, EDI team, Accounts and Sales team
  • Run and analyze weekly material audit report to ensure materials were created correctly
  • Analyze all production shortages or overages that are more than 5% of the original quantity placed. Based on this (goods sold) a decision will be made to either replace goods or accept shortage and advise sales so that orders may be adjusted accordingly
  • Download, distribute, and follow up on weekly reports to production, sales and imports departments that detail and demand replies on the following
  • Goods that have passed ship date and are not showing in transit – requires follow up with production to maintain integrity of dates on our reports and information to sales
  • Goods that are scheduled to ship via air at GV Cost (By Division) for each month which allows imports to negotiate better freight rates and plan consolidation as well as advising management of air total by brand(label)
  • All Goods in transit which allows warehouse and imports departments to plan better receiving
  • BA degree
  • Must work well independently as well as on a team
  • Strong follow-through skills
  • Strong written and verbal communication skills; Strong organizational skills / detail-oriented
  • Must be analytical
  • MS Excel, MS Word,
  • SAP (preferred but not required)
  • Ability to multi-task and adjust priorities based on needs
3

Operation Support Team Coordinator Resume Examples & Samples

  • Set up all styles and colors for goods that will be produced – includes creating UPC’s, ferts, packs and master packs
  • Update and Maintain Seasonal Line Lists, Style #‘s, Adding/Removing new styles
  • Sit in on Line Reviews and work with sales to identify key styles and fabrications to be set up in SAP
  • Issue all purchase requisitions for line and all accounts
  • Meijer Vendor Net
  • Associates or Bachelor’s degree
  • Minimum 1-2 years related experience
  • Proficient in MS Office, skilled in Excel spreadsheets
  • Able to Multi-task and work in fast pace environment
4

Director Business Operation Support Resume Examples & Samples

  • Provide oversight to ensure execution of VIK transactions are meeting business requirements and are within guidelines and in accordance with established policies and procedures; establish VIK team as the “go-to” subject matter expert on VIK policies and procedures for Country Manager and China staff
  • Consult with Regional Operations Support as needed to advise and seek advice on complex and high risk VIK transactions provided to our business partners
  • Review and approve VIK contracts and associated purchase requisitions; review invoices and supporting documentation for goods or services provided by sub-contractors to ensure costs was in accordance with contractual terms
  • Monitor, escalate and remediate operational risk and compliance-related issues associated with the execution of VIK programs promptly
  • Collaborate with relevant stakeholders to identify business opportunities for development, as well as improvement of process to increase efficiency or to minimize risks
  • Provide leadership and support for VIK program execution team
5

Banking Operation Support Resume Examples & Samples

  • Fresh Graduate, banking/credit card knowledge is an advantage
  • Good computer knowledge (MS Office, Windows, Outlook)
  • Good typing skills
  • Able to read and communicate in English and Mandarin, Cantonese is an advantage
6

Operation Support Manager Resume Examples & Samples

  • Must be proficient in the English language
  • Must work a North American schedule
  • 3-5 years of experience leading staff in Production / Operations environments
  • Good working knowledge of HR operations
  • Commitment to teamwork
7

Administrative Services Operation Support Resume Examples & Samples

  • Sort and distribute mail
  • Maintain online mailboxes
  • Make copies
  • Fax documents
  • Run daily/weekly/monthly reports for leadership
  • Capacity to maintain confidentiality and work independently in support of the department
  • Self-directed, versatile and also able to work well in a group
  • Proficiency in all Microsoft Office programs
  • Type 55 wpm
  • Experience with Outlook, internet research and proofreading
8

Banking Operation Support Resume Examples & Samples

  • Bachelor's degree or above. Major in Finance, English, International Economic and Trade, Accounting would be preferred
  • Minimum of 5 years’ relevant experience in Banking Operations & Support, preferably gained in foreign enterprises
  • Strong leadership, planning, communication and interpersonal skills, mature and independent
  • Excellent customer service mindset, comprehensive knowledge of compliance & security procedures
  • Team player, Strong in resources planning
  • Determined, goal oriented and business driven, with the ability to work under high pressure
  • Proficiency in both Chinese(Cantonese & Mandarin) and English, with good knowledge of PC application software
9

Business Operation Support Resume Examples & Samples

  • Assistance to the Head of VIK Programs to advise on policies and procedures and maintain a good controls environment
  • Coordinate with Sales Operations and policy owners to schedule training sessions
  • Customize training materials to ensure relevance to local operations
  • Collaborate with China Operations Support and Controllership to monitor deviations from policies and procedures; remediate operational risk and compliance-related issues promptly
  • Provide and administer compliance-related training initiatives and programs
  • Assist in other related business support matters as requested (e.g., client membership, centralized project pipeline development)
  • Provide assistance and oversight of high risk transactions
  • Support China Operations initiatives and projects as required
  • Project manage to completion assigned Value in Kind (VIK) portfolio of projects from internal approvals through to project kickoff ensuring adherence to policies and procedures
  • Serve as cross-functional coordinator on VIK and other projects (including coordination with the regional Hub)
  • Ensure VIK projects meet established compliance requirements, such as purchase, storage and delivery of prizes
  • Ensure that use of third parties to deliver VIK goods or services are approved by Sourcing, Compliance and Legal
  • Ensure business partner’s written acknowledgement of VIK goods or services is collected timely and stored in a central repository
  • Provides oversight to ensure the Country POC teams are properly managing gifts, donations or corporate events in accordance with policy and procedures; ensures strong inventory and deliver of gifts/goods
  • Supplier management
  • Support Sales and other functions in fulfilling vendor purchase requisition and supplier risk assessment procedures
  • Coordinate with Sourcing to ensure that upfront payments are limited to only those with proper justification for advance payment
  • Review supporting documentation for services and goods provided by sub-contractors to ensure pass through costs are in accordance with contract terms
  • Coordinate with Sourcing to leverage different suppliers to satisfy different business partner requirements
  • Negotiate as necessary with vendors and merchants to obtain the most optimal result for Visa
  • Key Competencies
  • Ability to provide thought leadership to the China business in the area of executing policies, procedures, and controls
  • Excellent project management skills and good communication skills, able to mobilize resources to execute controls and procedures during the entire project lifecycle
  • Detail oriented and be able to work well under pressure and accustomed to project work with tight deadline
  • Strong controls, compliance and/ or auditing backgroun
  • Strong analytical and problem solving skill
  • Team oriented and strong client-focu
  • Excellent presentation skills and communication skills both in Chinese and English
  • Bachelor’s degree or highe
  • Minimum 7-8 years of experience in financial institutions preferably with knowledge of business development, product management, marketing and event managemen
  • Strong Project management experience or data analytics experience preferre
  • Strong understanding of risks and control
  • PC knowledg
  • Data analytical skill
  • Research skill
  • Comfortable with financial concepts and number
  • Good command of spoken and written English and Mandarin Chinese
10

Senior Operation Support Team Coordinator Resume Examples & Samples

  • Set up all VAS
  • Wal*Mart Data Sync
  • Sears IMA
  • Minimum 3-4 years related experience
  • Working knowledge of the production process from development through finished goods
11

Operation Support Team Senior Coordinator Resume Examples & Samples

  • Attend seasonal line reviews and work with sales to identify key styles and fabrications to be set up in SAP
  • Enter and manage all purchase requisitions for stock and all accounts in SAP (confirm quantities on jumbo and PR’s in SAP match and are correct)
  • Maintain & Analyze order pad (jumbo) accuracy on shared drive/SharePoint –
  • Material #’s, styles and colors
  • Set up all VAS in SAP
  • Generate Sears Canada EIW chart & enter data into Supplier’s Online
  • Expedite IBD #’s
  • Analyze and distribute special project requests
  • Maintain QRS catalog errors, UPC issues, re-load materials – communicate with MM Support, EDI team, Accounts and Sales team
  • Network with all support divisions within the corporation to better understand the relationship between all facets of the business
  • Communicate and follow up with Manager on a daily basis
  • Knowledge of Retail Math
  • Strong organizational and problem solving skills
  • Team player and able to work independently
12

Operation Support Team Coordinator Resume Examples & Samples

  • Create styles and colors in SAP for goods that will be produced – includes creating UPC’s, ferts and pre-packs
  • Review pricing for orders and ensure each style meets margin goal
  • 1-2 years of related experience preferred
  • Must be analytical/detail-oriented
  • Strong communication skills & ability to prioritize
13

PI Operations AM Advisory Operation Support Resume Examples & Samples

  • Raises provisioning requests for new professionals as and when required
  • Resource Management tool – Get expertise in handling internal resource management in order to manage the project utilization
  • New Hire Process Induction – Assists the Seniors in performing new hire orientation for all new joining professionals
  • Monitor Bench list and provide inputs on coming available resources to management regarding Bench list during meetings
  • MOU – Will need to ensure approvals of MOU’s for interoffice resource lending
  • Seating Management
  • Counselor mapping
  • CV Database updation
  • My competency and skill matrix updation
  • Strong customer service, communication, analytical and organizational skills
  • Ability to successfully meet deadlines
  • Technical knowledge of complex applications and programming tools
  • 4-6 Years of relevant experience
14

Operation Support Assistant Resume Examples & Samples

  • Must be able to input 6,000 to 7,500 keystrokes per hour
  • Has to input/retrieve and edit alpha and numeric data accurately on either CRT terminal or PC
  • May require experience with 10-key data entry or spreadsheet data entry (no matrix development required)
  • Must be able to proofread and correct errors
  • May be required to perform clerical duties
15

Operation Support Analyst Resume Examples & Samples

  • Oversee the Investment operations function(s) of customer order processing of securities , capital market products, reconcilaition , settlement with market, countreparty confirmations , termsheet and other client documentation handling , servciing of assets post sales, fee collection and reconciliation and regulatory reporting
  • To ensure prompt delivery of products and services to end clients
  • Good communication skills and stakholders management skills
  • Has a flair for figures, is meticulous, self-motivated and is able to multi-task in a high pressure environment
16

Operation Support Resume Examples & Samples

  • Responsible for updating ERP with BOM changes
  • Coordinate and verify Engineering change request with respect to BOM
  • Ensure BOM accuracy
  • Maintenance of Engineering Documentation
  • Coordination/communication with other teams
  • Hands on experience in ERP (Infor XA / SAP)
  • Knowledge in CAD tools - Solid works, Creo & Auto CAD
  • Good knowledge on PDM (Windchill)
  • Degree in Engineering, preferably Mechanical (or) Production
  • At least 8 to 10 year experience in Composite manufacturing
  • Have minimum x years of work experience in Technical support (or) manufacturing system engineering
17

Operation Support Engineer Resume Examples & Samples

  • Responsible for finalizing work instructions
  • Responsible for uploading & maintenance of work instructions
  • Work with tech leads on shop floor team in technical inputs
  • At least 8 to 10 year experience in Composite manufacturing
  • Have minimum 5 years of work experience in Technical support (or) manufacturing system engineering
  • Degree in Engineering., preferably Mechanical (or) Production
  • Flexibility to work in Shifts
18

Operation Support Resume Examples & Samples

  • Work with Tech leads in process optimization and factory ongoing support towards finishing and paint on blades
  • Handle Work shop management in New product introduction, Tech Transfer projects & process optimization
  • Perform Data Analysis & report areas for improvement
  • Proactively identify problems and implement corrective actions
  • Initiate and drive cost effective lean solutions in process
  • Networking with internal customers and stake holders
  • Support technical writer on process work instructions
  • Continuous improvements
  • Degree in Engineering, preferably Chemical (or) Mechanical
  • At least 10 to 15 year experience in Composite Manufacturing
  • Experience in using lean tools for production process optimization
  • Have minimum 8 years of work experience in Technical support (or) manufacturing system engineering
  • Handled minimum 2 project management exercise domestic / overseas
19

Operation Support Resume Examples & Samples

  • Work with Tech leads in process optimization and factory ongoing support towards Layup & Infusion on blades
  • Handle work shop management in NPI, Tech Transfer projects & Process optimization
  • Degree in Engineering., preferably Chemical (or) Mechanical
20

Operation Support Resume Examples & Samples

  • Work with Tech leads in process optimization and factory ongoing support towards Webs & assembly on blades
  • Handle Work shop management in NPI, Tech Transfer projects & Process optimization
  • Degree in Engineering – Preferably Chemical (or) Mechanical
21

Development & Operation Support Role Resume Examples & Samples

  • Build and maintain building and monitoring tools
  • Prepare development environments
  • Act as a last line of support before development team. Sometimes on-call, remote support will be necessary
  • Support development, release, deployment and monitoring processes
  • 3-6 years of experience in DevOp-like role
  • Background in Windows or Linux
22

Operation Support Analyst Resume Examples & Samples

  • Working experience relating to Banking or Legal documentation is preferred
  • Flexible with working hours
  • Keen eye for details and determination to follow up till issues get resolved
  • Good in oral and written communication skills
  • Strong computer Skills will be a definite advantage
23

Online Sales Operation Support Resume Examples & Samples

  • Responsible for order process, internal communication with other operation support team, follow up delivery and make sure to meet customer logistic demand
  • Assisting online sales related after sale service and collaborate with company customer service department to handle returns within online business
  • Deal with Payment twice a month to make sure payment received in time
24

AML Operation Support Assistant Resume Examples & Samples

  • High school diploma or GED
  • Strong knowledge of Microsoft programs
  • Must be able to input 6,000 to 7,500 keystrokes per hour
  • Has to input/retrieve and edit alpha and numeric data accurately on either CRT terminal or PC
  • May require experience with 10-key data entry or spreadsheet data entry (no matrix development required)
  • Must be able to proofread and correct errors
  • May be required to perform clerical duties
25

Business Operation Support With Spanish Resume Examples & Samples

  • Team player who is also self-motivated and able to work independently
  • Interest in Customer Operations with a willingness to learn
  • Experience of running CPFR calls with Customers – an advantage
  • Computer literate / Excel essential (Intermediate – Advanced)
  • Customer focused with good communication skills
  • Ability to effectively interact with various levels of management
  • Previous office-based work experience preferred
  • Experience of working with an ERP system (SAP / Oracle)
26

Operation Support Engineer Resume Examples & Samples

  • Bachelor’s Degree (Engineering, MIS, or Computer Science) or equivalent experience required
  • 2+ years’ production application support or DevOps environment
  • Experience in writing and executing scripts in one or more of the following: Korn Shell, Bash, Perl and Python
  • Understanding of Windows, Linux/Unix and Solaris operating systems
  • Understanding of the available system utilities and/or logs and the proper use and interpretation of the information to isolate errors
  • Strong communication and interpersonal skills, particularly the ability to quickly establish productive relationships with other key technical and business team representatives throughout CSG
  • Ability to support 24x7 on call rotation
  • Previous programming experience in: C, C++. C#, .Net and/or Oracle SQL,PL/SQL would be seen as a plus
  • Previous test automation experience: SpecFlow, Service Test, SVN and Gherkin and UI Automation would be seen as plus
27

Operation Support Analyst Resume Examples & Samples

  • Good communication and able to multi-task
  • Extensive experience at usage of mainframe systems such as Attachmate Extra Extreme, Funds Transfer Integration, Report on Demand
  • Prior usage of Citidirect for Securities
  • Experienced in handling transactions of high net worth individuals and stakeholder management in a cross geographical setting
28

Operation Support Analyst Resume Examples & Samples

  • Minimum 2 years' of relevant experience in the banking industry
  • With exposure to system and process implementation
  • Knowing Microsoft Excel Macro is an advantage
29

Global Digital Operation Support Manager Resume Examples & Samples

  • Architect the operation support process and related organization to ensure its successful implementation and continuous improvements
  • Setup the on-call manager on duty to cover days and night shifts
  • Industrialize the execution of ticket management
  • Manage the relationships of the offshore partners including contract and related financial aspects
  • Oversee the offshore front-line analyst teams in charge of troubleshooting, searching and using knowledge base to resolve issues on first contact, flag knowledge articles that need fixing and issues that need knowledge articles creating. Ultimately responsible of the close of tickets within Service Level Objectives or re-assign to adequate assignment group when required
  • Manage through offshore partners all the DSU incidents and requests leveraging the standard ticketing process in place on a 24/7 basis
  • Contribute to the achievement of the DSU objectives by getting full commitments from offshore staff understand the DSU scope, ways of working and remain focused
  • Ensure offshore have the right skills and efficiency to drive efficiency, increase first contact resolutions, reduce escalations and eliminate dispatch of tickets
  • Push the work down the chain (1st level support) by contributing to the updates on existing knowledge articles
  • Build and provide consolidated reports on infrastructure and solutions availability and performance, mixing the usage of DSU tools and available Data, aggregated by different level of Nestlé organization
  • Suggest relevant improvements to satisfy agreed customer key performance indicators (KPIs)
  • Manage business critical DSU incidents or events, coordinate and expedite service restoration on behalf of Nestle Markets and Globally Managed Services
  • Acts as point of contact for escalations on services delivery by our offs-shore / hosting partners and assist in resolving issues and treat requests
  • Ensure proper Communication to markets. Ensure Global Functional Support specialist are properly are permanently updated on the status of incident and request
  • Made available relevant KPIs to the Solution Leads, Global Functional Support specialist and Markets
  • Fluent English : ability to effectively communicate and negotiate in English is mandatory
  • Can-do’ attitude
  • Customer oriented, service oriented
  • Team player, getting involved with the team
  • Structured and process orientation
  • Pragmatism and flexibility
  • Deliverables focused, time bounded
  • Openness and flexibility with some ambiguity
  • Cross-cultural and virtual team member experience
  • Networking capabilities and multidisciplinary teamwork
30

DCG Operation Support Coordinator Resume Examples & Samples

  • University degree or equivalent working experience within supply chain
  • 1-2 years experience from the IKEA supply chain
  • Fluent in English, both written and spoken and preferably the local language
  • Proven Computer skills (MS Office)
  • Ability to act proactively and be able to find new solutions and solve problems in conjunction with IKEA’s values
  • Analytical and result oriented
  • Dynamic, action oriented team player that is self-motivated and confident in making independent decisions
  • Good in communication across all levels and ability to build trustful relations and commitments
  • Always having the customer and cost in focus
31

Operation Support Manager Resume Examples & Samples

  • Working with Operations Management to create a streamlined process by which inbound communications from riders travel through the rider support pipeline smoothly and are handled efficiently
  • Leading and managing a specialised team, setting targets and developing creative methods to incentivise team members
  • Developing training materials and processes to facilitate the development of the support team
  • Analysing outputs and making data-driven insights leading to process optimisation
  • Reporting on the quality and timeliness of issue resolution
  • Acting as the point of contact for the legal and comms departments; helping to coordinate escalations between other lines of business, external individuals and organisations
  • As with any startup, a whole host of ad hoc challenges
32

Operation & Support Engineer Resume Examples & Samples

  • Deploy and Support software releases
  • Respond to customer issues and change requests
  • Maintain Microsoft Windows and SQL Server cloud environments
  • Review and enhance existing policies and procedures
  • Implement updated and new policies and procedures
  • Assist in the design, deployment, and maintenance of environments hosted in Azure and AWS
  • Work closely with Developers to troubleshoot application issues in an Agile Environment
  • Develop or Identify scripts, software and tools to monitor, automate cloud deployments, administrative tasks and provide reporting
  • Develop or Identify scripts, software and tools to monitor, and identify data delivery and data quality issues ensuring our customers have constant high quality information
  • Assess and remediate security vulnerabilities in multiple environments
  • Assist in troubleshooting network, server and storage issues and making recommendations for growth
  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Skill in the analysis and re-engineering of systems, processes, and procedures
  • Skill in developing policy and procedure documentation
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals in a diverse community
  • Experience scripting or software development
  • Skill maintaining Microsoft Windows and SQL Server Environments
  • Skill monitoring production environments
  • Skill designing, deploying, and maintaining cloud based environments in Azure and AWS
  • Ability to work with multiple remote teams
  • Energy management and any type of remote data collection experience a plus
33

Business Operation Support Resume Examples & Samples

  • Document processes and work in collaboration with technical staff to identify opportunities for process improvements
  • Coordinate/facilitate deployment of documented processes (clean desk, physical inventory, business resumption planning, etc.)
  • Update databases/spreadsheets, gathering information from a variety of sources
  • Evaluate data for accuracy
  • Engage in workflow monitoring and troubleshooting
  • Understands and support continuous process improvement
  • Microsoft Excel proficiency graphing / equations
  • Microsoft Access proficiency with Data Tables and Simple Queries
  • Basic skills with other Microsoft Office applications (Word, PowerPoint, Access)
  • Microsoft SharePoint skills
  • Understanding of Cloud Computing
  • Strong communication [including written and verbal] skills to a diverse population
  • Ability to demonstrate initiative, drive, and independent action/follow up
  • Understand technical and business language
  • Capability to coordinate teams
  • Demonstrate ability to take direction from multiple sources
  • Accurate with numbers and text
  • 2+ years of professional experience
  • Minimum: High School education or equivalent
  • Required: 4-year college degree
34

Head of IT Marketing & Sales Global Operation Support Resume Examples & Samples

  • Accountable for the monitoring and delivery of overall application service quality and delivery in the region. Coordinate service delivery on a regional level and assure alignment across multiple regions. Responsible for further development and continuous improvement of delivery of services according to SLAs
  • Responsible for more than 85% of all global incident and problem resolution for Marketing and Sales IT
  • Staff development, architecture roadmap support implementation, financial optimization
  • Vendor Performance Management
  • Service Delivery of IT applications according to agreed service levels
  • All project management activities related to support, for all Boehringer Ingelheim Operating Units provided by vendor contracts
35

Tast Business Operation Support Resume Examples & Samples

  • Support the management of Risks & Opportunity and the KPIs reporting for the department by
  • Good knowledge and/or proved experience with SAP
  • Strong knowledge in Excel
  • Master’s degree (3 year diploma) in relevant discipline or a previous experience in a similar department
  • Ability to communicate & interact appropriately with the targeted audience
  • Rigor, assertiveness and be conscientious
  • Proactivity in daily work
  • Strong English skills, both verbal and written
  • Spanish and/or German is a plus
36

IT Operation Support Analyst Resume Examples & Samples

  • Participates as a member of and/or leads Information Technology (IT) technical team or teams of support engineers on applications or sub domain
  • Represent team(s) as liaison to the end users
  • Develop innovative team solutions to complex problems
  • Independently implements end user or enterprise infrastructure/Application or services of significant complexity
  • Applies deep broad knowledge of technology and industry trends to operate, and administer high risk critical infrastructure or software platforms and user groups of high complexity
  • Demonstrates technical leadership and exerts influence outside of immediate team
  • May act as an Incident Life cycle coordinator or service delivery lead to provide resolution for complex issues
  • Integrates technical expertise and business understanding to create superior solutions for the company and customers
  • Mentors and consults with team members and other organizations, customers and vendors on complex issues
  • Contributes to strategic direction for teams. Independently resolves highly complex technical issues within a given technical area
  • Partners with members of a team and other IT teams as appropriate; leads technical team while resolving key issues
  • Identifies potential escalations and proactively alerts management; leads and escalates through L3
  • Independently reviews and manages highly complex and high risk changes to critical business systems
  • Provides mentoring and guidance to other technologists or developers
  • Participates in the Change Advisory or Technical Advisory Board
  • Ensures the service level management process is adhered to by continuous review with partners and business users
  • Assigns work to others
  • Technical leadership of assigned project
  • Provide time / resource estimates for assigned projects
  • May develop innovative solutions to complex business and technology problems
  • Advanced verbal, written communication skills
  • Strong problem solving, priority setting and collaboration skills
  • Possess creative ability, consulting skills, leadership qualities, credibility and self confidence
  • Ability to translate business needs into technical requirements and solutions
  • Demonstrated ability to work with geographically dispersed teams
  • Demonstrates fundamental understanding of information management systems and infrastructure
  • Captures, implements, adapts and improves project strategies and processes to achieve project outcomes
  • Demonstrated influencing skills, high level of technical and team leadership skills
  • Experience with Information Technology Infrastructure Library (ITIL) preferred (Capacity, Problem, Change processes)
  • Service Administration within HPUX, Windows, and Linux systems
37

Prime Brokerage Operation Support Resume Examples & Samples

  • Booking (when it is not STP) of all operations instructed by the client and follow up of the trades (reconciliation, CoA, secondary event, etc..)
  • Settle all listed cash trades on settlement date by performing pre matching ( avoid failed trades and buy in)
  • Perform daily Reconciliation and explain the breaks
  • Install a good efficient communication/dialogue with client and other RM, sales, ops, & IT
  • Ensure all clients query are handled correctly by the right department in a timely manner
  • Follow up of any client’s request until the issue is solved
  • Each client’s complaint should be followed up by an action plan to avoid the inconvenience to happen again
  • Validate the invoices after checking the data
  • Monitor the short position and inform the slab traders
  • Minimize operational risk and detect fraud
  • Escalation to the management and then to Management/FO/Business/Risk if needed
38

Operation Support Assistant Resume Examples & Samples

  • Provide a full administrative service so that the needs of the functional / departmental team are met
  • Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner that meets audit requirements
  • Organise and co-ordinate meetings, diaries, events and travel arrangements ensuring individual and functional/departmental objectives are met
  • Maintain comprehensive stocks of all forms and documentation required by the function/department so that it is available when required
  • Collate, produce and distribute regular and ad-hoc statistics and reports so that individuals and departments receive accurate up to date information
  • Deal with all routine queries so that an appropriate response is provided
39

Operation Support Specialist Resume Examples & Samples

  • Assist the Maintenance Department as required; tasks include but not limited to, changing light bulbs, clearing clogged toilets, painting, light carpentry, replacing batteries in various restroom fixtures, etc
  • Assist the Custodial Department as required; tasks include but not limited to, cleaning stainless steel, cleaning up wet/dry spills, pressure washing, pulling trash, cleaning glass, cleaning escalators, replacing air fresheners, high/low dusting, etc
  • Research required information using available resources
  • Answer all dispatch calls and handle customer inquiries accordingly
  • Understanding of safety regulations and safe work practices
  • Organization, self management, and oral & written communications skills
  • Record incident reports & customer complaints
  • Take in delivery of materials from suppliers
  • Completes all other tasks required by his/her immediate supervisor and/or designee
40

IT Field Operation Support Analyst Resume Examples & Samples

  • Coordinates the vendor/user interactions for IT-FOS functions delivered by vendors
  • Applies base network/telephone server patches and maintenance as directed
  • Troubleshoots, provides resolutions, and identifies the local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software
  • Provides small project planning activities required for PC and server infrastructure on site relocations and new site openings within assigned area
  • Develops an understanding of and forms relationships with the local business and IT staff within an assigned area that helps promote the IT-FOS function and better serves the customer
  • Carries out the IT-FOS function at assigned areas including installs, changes, disposal, and break fix of
  • Monitors consoles, servers and peripheral equipment as required
  • Executes server backup processes at assigned areas
  • Promotes and monitors PC data backup executions at assigned areas
  • Supports the adding, changing, deleting and testing of PC imaged applications within the model office
  • Assists with any necessary wiring for network and phone services at assigned areas
  • Responds to emergency infrastructure outages as requested by business and IT site leadership and ensures all reporting obligations to local management and Global Infrastructure are fulfilled
  • Communicates proactively with on-site customers concerning their help desk requests
  • Communicates work completed and/or escalation to next level on unresolved issues through the help desk ticketing system and/or through voice, email, and text message services available
  • Follows IT escalation procedures for any planned and unplanned outages at a site
  • Demonstrates customer service attitude and work ethic
  • Provides feedback to supervisor, model office, help desk, network group, and server group on issues pertaining to PC, Server, and/or Network installation and operations and on issues related to documentation and procedures
  • The following activities are considered to be an ongoing training activity for this level candidate
  • Professional certification plus three (3) years IT experience
  • Five (5) years IT experience
41

IT Operation Support Engineer Resume Examples & Samples

  • ​Perform daily IT operation support to manufacturing
  • Provide basic IT infrastructure troubleshooting and application support 24x7
  • Incident/change management follow ITIL process
  • Build up knowledge base for all key applications in manufacturing
  • Bachelor's degree in Electronics Engineering/Computer Engineering or any IT related fields
  • Good command in English communication
  • Team player and good interpersonal skill
  • Analytic thinking and service minded
  • Good understanding of Windows / Linux operating system
  • Basic understanding of standard network TCP/IP protocol
  • Understanding of ITIL service framework is a plus
  • Experience in process/equipment/operations engineering in the semiconductor industry is preferred but not required
42

Operation Support Analyst Resume Examples & Samples

  • Ensure the INASE Administrative procedure including batch registration activities, crop registrations, and generation of VAD and payments for both Commercial and L & B for the different crops
  • Generate Shared Performance Indicators
  • Keep the various stakeholders informed about dates of flowering of crops to advise INASE
  • Manage paper and digital files of documents relevant to the operation
  • Provide support to the Planning area in relation to the purchase of INASE stock market tickets
  • Carrying out the Site's Permissions Deadlines
43

Medicare Operation Support / Data Entry Resume Examples & Samples

  • Associate’s Degree in Business or related field, or equivalent Job experience
  • Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel
  • Ability of type 50-55 wpm
  • Some experience in Health Care Industry / Medicare and Commercial
  • Minimum two years of experience in similar role
  • Experience with internet research and proof-reading/editing