Center Support Resume Samples

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XM
X Monahan
Xavier
Monahan
7757 Eldora Road
Phoenix
AZ
+1 (555) 183 5610
7757 Eldora Road
Phoenix
AZ
Phone
p +1 (555) 183 5610
Experience Experience
08/2015 present
Chicago, IL
Data Center Support Technician
Chicago, IL
Data Center Support Technician
08/2015 present
Chicago, IL
Data Center Support Technician
08/2015 present
  • Provision layer 1 network connection and perform basic level testing to confirm first hop connectivity
  • Assess, onboard, or execute system administration and engineering tasks on behalf of the DCS server team
  • Perform daily visible inspection and proactively inform issues to the relevant asset owners
  • Create/maintain procedure and process documentation; implement and evangelize new processes
  • Intermediate level knowledge of networking concepts, topology & protocols
  • Perform hardware rack & stack and OS installs
  • Facility infrastructure and space planning – power, cooling, and cabling
03/2012 03/2015
Philadelphia, PA
Data Center Support Engineer
Philadelphia, PA
Data Center Support Engineer
03/2012 03/2015
Philadelphia, PA
Data Center Support Engineer
03/2012 03/2015
  • Help develop tools to identify and remediate hardware issues
  • Drive operational efficiency improvements over hardware fleet
  • Initiate service improvements in the production environment
  • Handle and troubleshoot support incidents within SLA’s
  • Assist in developing methods for incident reduction
  • Monitor various data sources for unidentified fleet issues
  • Participate in on-call rotation and provide after-hours support
11/2006 09/2011
San Francisco, CA
Engineer Data Center Support
San Francisco, CA
Engineer Data Center Support
11/2006 09/2011
San Francisco, CA
Engineer Data Center Support
11/2006 09/2011
  • Working knowledge of server, network and enterprise storage technologies
  • Provide the deployment/decommission of network, application, & storage equipment
  • Manage, categorize and organize inventory of daily equipment used for all work
  • Provide technical support for servers, switches, routers, SAN storage devices, and networking devices along with all relative hardware and copper/fiber cabling
  • Perform the installation and management of structured cabling
  • Basic knowledge of current types of networking and sever hardware
  • Works towards industry standard certifications and education
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Johnson & Wales University
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to produce high quality documentation
  • Excellent analytical and problem solving skills
  • Basic Linux Administration skills
  • Ability to provide leadership within a team environment
  • Knowledge o f Cisco Data Center related products and technology
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent command of spoken and written English (B2-C2 level)
  • Willingness to work in swing/night shifts (US prime shift)
  • Experience with Microsoft Office ( Word, PowerPoint, Excel, Outlook)
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15 Center Support resume templates

1

Consultant Claim Center Support / Development Resume Examples & Samples

  • Respond to system inquiries from the business, providing assistance and training on usage of ClaimCenter, and other applications used by the claims operations
  • Facilitate meetings and workshops with Operations
  • Complete analysis on system defects, verifying that the system is not performing as required and make recommendations on functionality
  • Working with stakeholders from Finance, Actuary, Operations, Business Units and TS, prioritize items to be worked on, keeping in mind the severity and impact to the business
  • Complete business needs analysis of change requests presented, assess their relevance, and communicate them to the appropriate individuals
  • Using knowledge of claim processes and ClaimCenter functionality make recommendations for workarounds to reduce impact on the business and maintain continuity
  • Validate changes on changes implemented
  • Review and provide clarity from business perspective on system specifications or business requirements prepared by TS
  • Work closely with, Policy & Procedures, Learning and Development, Quality and Governance, and Continuance Improvement to ensure alignment with ClaimCenter and other systems and application functionality
  • Prepare bulletins, communiqués to Business Operations and status reports
2

Engineer Data Center Support Resume Examples & Samples

  • Support the systems currently installed in the Nordstrom Corporate Data Centers
  • Evaluate new technologies
  • Develop standards
  • Generate innovative approaches and solutions to recurring tasks or problems
  • Stay current on industry trends and new technologies and recommend future initiatives
  • Participate in 24x7 on-call rotation schedule
  • Exhibit strong organizational, analytical, multi-tasking, and prioritization skills
  • Exhibit excellent customer service, communication skills and attention to detail
  • Degree in an IT related field is preferred
  • 3+ years of experience in the IT industry
  • Experience with VMware vSphere 5.x including
  • VMware Update Manager
  • VMware converter
  • ESXi host builds
  • Cluster configuration
  • Experience with Cisco Unified Computing System (UCS)
  • Experience with Nutanix or other converged platforms
  • Working knowledge of server, network and enterprise storage technologies
  • Experience with troubleshooting across the virtualization/storage/networking stack
  • Good understanding of LDAP, Active directory, Group Policy, security groups, Microsoft DNS, DHCP, SMB
  • Proficiency in usage and support of Microsoft operating systems including but not limited to Microsoft Windows 7, Windows 8 and Office 2007 and 2013 suites
  • Work independently and is driven to complete assigned tasks quickly and efficiently
  • Effective written and verbal communication skills with particular ability to communicate technical concepts to all levels of staff and management
  • RedHat Linux
  • CentOS
  • Solaris
  • Good understanding of common network services and protocols such as DNS, DHCP, TCP/IP, NTP, NFS and CIFS
  • Scripting/automation skills, preferably experienced with PowerShell
3

Data Center Support Technician Resume Examples & Samples

  • Provide Support to the DCS Customer Base
  • Assist in Facility Operations
  • Complete Facility Rounds
  • Secure receipt and shipping of packages
  • General data center upkeep
  • Follow DCS data center policies and procedures
  • Participate in Facility Training Programs
  • Provision DCS Services
  • Update all relevant and required documentation
  • Work tickets as assigned; plan, direct, or execute preventative maintenance, asset management, audit, patching, monitoring, reporting, and other proactive tasks
  • Support, troubleshooting, incident resolution for components in our environment, including Windows & Linux OS, DNS, VMware ESX, and other technologies
  • Facility infrastructure and space planning – power, cooling, and cabling
  • Assess, onboard, or execute system administration and engineering tasks on behalf of the DCS server team
  • Create/maintain procedure and process documentation; implement and evangelize new processes
  • Other tasks as assigned
  • 1-5 years experience supporting high-performance server configurations in a 24x7 enterprise data center environment, including
  • Familiarity with data center power distribution & cooling technologies (including UPS, ATS, RPP, PDU, POU), device and environmental monitoring, fire systems, and basic electrical concepts such as power, current, and voltage
  • Deep understanding of Data Center fiber and copper cabling installation, patching, and Industry Standard best practices
  • Strong Hardware Troubleshooting experince; will be able to accurately diagnose issues with server hardware and isolate root causes; either internal (to the system hardware itself) or from external sources (i.e. Network or Storage related)
  • Experience with structured cable testing (copper & fiber; wire map, performance, power meter or OTDR
  • Experience with DCIM tools (preferably, iTRACS) a plus
  • Experience with Sentry Power Manager (SPM) a plus
  • Experience with Command line driven OS’s (*nix, etc.) a plus
  • Experience with server monitoring via HP SIM/One View, HP OVO, NetIQ or DELL DMC/OME a plus
  • An Associate degree in any Information Technology Field or 1-5 years of equivalent experience in a related field
4

Data Center Support Spec Tech Ld Resume Examples & Samples

  • Keep up with industry technologies, identify and advocate solutions for continuous improvement or to meet business needs
  • Collaborate with internal groups and business units to meet data center support requirements and deliver business value
  • Manage small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed
  • Produce regular data center project status reports
  • 3+ years hands on experience as a Network Engineer or similar discipline in a data center operations environment
  • Ability to complete individual tasks and deliverables within project timelines
  • Excellent operations, troubleshooting and critical thinking skills
5

Cisco Data Center Support Specialist Resume Examples & Samples

  • Be part of a team of customer support engineers who is responsible resolving customer raised network related voice, email, and web service requests specific to Cisco equipment
  • Accept ownership and resolution responsibility for Cisco Data Center issues that require assistance from resource outside our center
  • Educate, develop and train team members in technical and support center related areas
  • Assist Team Managers with client escalations and incident evaluation
  • Contribute to overall team results, ensuring appropriate plans are in place to address any improvement that is required
  • Work within a fast paced environment while achieving high levels of accuracy with the information provided by the customer
  • Follow Support Center processes for effective management of team support requests
  • Participate in initiatives and activities that improve overall team skills and results
  • This position will require ongoing skills development activities and successful completion of all required training curriculum
  • Accept team and center leadership roles as assigned
  • Knowledge o f Cisco Data Center related products and technology
  • Understanding of computer networking - TCP/IP, routing, switching, firewalls
  • Basic Linux Administration skills
  • Working experience with any enterprise class Cisco equipment
  • Technical Support Center experience with any enterprise class Cisco equipment a plus
  • Experience with Microsoft Operating systems
  • Experience with Microsoft Office ( Word, PowerPoint, Excel, Outlook)
  • Bachelor's Degree (or equivalent) in Engineering or similar technical field
  • Excellent command of spoken and written English (B2-C2 level)
  • Active Cisco CCNA, CCNP or CCIE certification in any technology area for Tier 2 – Tier 4 positions). Certification does not need to be Cisco Data Center specific
  • Willingness to work in swing/night shifts (US prime shift)
6

L Request Center Support Analyst Resume Examples & Samples

  • Minimum of 2+ years experience supporting Level 2 applications and/or supporting complex application requests
  • Basic project management such that one can lead the execution for any owned tasks, milestones, or projects
  • Excellent verbal communication skills across multiple levels of the organization from engineers, users, and different managers. The ability to work well at multiple levels of the organization
  • Excellent written communication skills to assure email clarity and professionalism with users and team members
  • Team-based problem solving skills. The ability to work with additional support resources to solve a problem or drive a needed improvement
  • Good listening skills, in order to continually improve an application based on interactions with x-impacted teams and users
  • The ability to professionally and efficiently address issues as they arise
  • The ability to challenge other functional staff around service, and drive calls to resolution during incidents
  • Ambition, energy and enthusiasm will be a key trait to any individual's success in this role
  • Qualified candidate must be able to work a flexible shift or comparable shift, with possibility of shift change based on competency and accuracy in job performance
  • Needs basic knowledge of computer applications and hardware with the ability to learn computer basics
  • Great customer service skills. Individual will work with customers who have entered requests into system but need further assistance. Individual must be able to provide answers in a timely manner
  • Excellent written and oral communication skills to clearly and concisely ask and answer pertinent questions
  • Task and detail oriented individual able to work on repetitive tasks following step by step processes. Able to work independently while contributing to team performance and goals
  • Experience with existing GTI applications
7

Cloudops Operations Center Support Engineer Resume Examples & Samples

  • System administration experience on both Linux and Windows servers
  • Experience administering Amazon Web Services accounts and instances
  • Experience managing network infrastructure (switches, routers, firewalls, etc.)
  • Ability to read and understand complex shell, Perl, or Python scripts. Ability to write/revise simple shell, Perl, or Python scripts
  • Experience creating and maintaining Operational Reports such as (but not limited to) SLA and Outage reports, Operations Performance reports, Maintenance reports, Operations Containment reports, etc. for internal as well as external consumption
8

Software Engineer, Fufillment Center Support Resume Examples & Samples

  • Assist with local vendor relationships for equipment support and maintenance
  • Respond to and resolve end user IT support issues
  • Support IP telephony and end user mobile devices
  • Analytical skills with a data driven approach and ability to measure impact of project
  • Must be able to work from 3pm to 11pm
9

Command Center Support Analyst Resume Examples & Samples

  • Day to day facilitation, support and coordination of major incidents affecting the production environment
  • Incident assessment & categorization
  • Incident response facilitation & coordination
  • Incident communication & escalation
  • Attend Post Incident Review meetings (as part of problem management)
  • Drive production excellence & improvement
  • Lead daily business readiness review & reporting within region (production readiness calls)
  • Create transparency and visibility of the production environment
  • Drive data quality improvement in key reference data
  • Working closely with business, technology and vendor partners to improve overall Front-to Back IT service delivery
  • Deliver real-time and historical operational and business focus reporting
  • Interact with stakeholders
10

Infrastructure / Data Center Support Resume Examples & Samples

  • Environment provisioning
  • Supporting projects/applications stand up lower (Development, Test, UAT) and Production environments
  • Gathering infrastructure requirements based on project/application needs
  • Facilitating meetings with clients to walk through and resolve technical issues
  • Experience working in a Federal environment
11

Patient Service Aide-cancer Center Support Resume Examples & Samples

  • Assist in coordination and supervision of pet therapy volunteers and visitation to DUHS locations
  • Monitor provider requests through Maestro and documents visitation with hospital patients in the electronic medical record
  • Restate policies of Pets at Duke
  • Provide correspondence to interested handler/dog team candidates
  • Conduct trainings with handler/dog teams and volunteer facilitators as needed
  • Track statistics on visitations in the departmental database
  • Develop and edit marketing materials as requested
  • Provide Oncology Recreation Therapy resources to patients and families
  • Disinfect resources when they are returned from patient use
  • Inform patients and families of available resources and services offered through Supportive Care and Survivorship
  • Provide support for volunteers of the Oncology Recreation Therapy program
  • Assist with volunteer scheduling, providing onsite support as needed
  • Create biweekly newsletters, listing upcoming activities and events
  • Develop patient room calendars
  • Answer phones as needed
  • Enter data on statistical reports
  • Escort or transport patients to and from hospital wards and other areas
  • Moderate lifting and the ability to wheelchair patients to various hospital locations is also required
  • Basic knowledge of excel and publisher
  • Must be proficient with email
12

IS Application Contact Center Support Resume Examples & Samples

  • To integrate a multicultural team providing support to all IS requests in several languages
  • To provide support to all employees in all IS Application related questions providing the 1st level of support and work in partnership with the IS service provider teams
  • Catch, categorize, prioritize, translate and monitor all requests from creation to closure
  • Produce and deliver periodical key indicators
  • The contract includes initial training
  • Native or fluent in one or more languages as French, German, Italian and Spanish
  • College Degree level
  • Basic analytical skills
  • Good communication and writing skills
  • Team player, open minded for a multicultural environment
  • Ability to meet deadlines and tight delivery timings
  • SAP and IT knowledge is a plus
13

Data Center Support Resume Examples & Samples

  • Datacenter support activities include but are not limited to
  • Minimum 1 year direct experience. (Hardware install, cabling, troubleshooting in DC environment)
  • Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
  • MCSE Preferred but not required
  • Strong interpersonal, written, and verbal communication skills preferred
  • Ability to be on-call 24x7, and ability to travel periodically as required (<10%)
  • Must be willing to adopt in a rotational shift and support Data Center activities in emergency and urgent situations
  • The Applicant must demonstrate Intermediate to strong working knowledge of
14

Data Center Support Resume Examples & Samples

  • O o “Smart-Hands” on the ground in remote datacenter located in Piscataway suburban area
  • 0 – 2 years of relevant work experience required
  • Minimum 6 months direct experience preferred
  • Strong hardware, network, Data Center architecture, cabling knowledge preferred
  • Ability to support flexible schedule on a rotational shift
  • Demonstrate Intermediate to strong working knowledge of
  • O o Datacenter Operations Methodologies 6 months, Microsoft Windows Server Operating Systems (Windows 2003, 2008, 2012)
15

Collections Center Support Specialist Resume Examples & Samples

  • Files, faxes, and distributes documents
  • Responds to customer inquiries and enters data
  • Familiarity of various office machinery
16

IT Service Center Support Technician Level Resume Examples & Samples

  • Monitor incoming service channels and ticketing system, and respond to customer requests in a timely manner
  • Provides knowledgeable technical support via the phone, walkup, remote tools, and escalating when appropriate
  • Build, configure, deploy, and maintain personal computing products including desktops, laptops, tablets, research workstations, and mobile devices
  • Capture and maintain accurate technical documentation and knowledge management content (internal and customer facing)
  • Acts as an ally to all other members of the support team, by being approachable, sharing, and friendly, providing whatever aid they can to assure that customer issues are being addressed in timely and precise manner
  • Participate in training of co-op students
  • Occasionally required to work outside of normal business hours, and may be called during off hours
  • Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others
  • BA/BS strongly preferred or equivalent experience of 3-4 years of technical support experience including at least two years of help desk experience
  • Apple Certified Associate certification (within two OS levels) or ability to achieve it within first 3 months of employment
  • Dell Technician Certification (to be completed within 12 months of start date)
  • Must possess excellent written communication skills
  • Experience working in a managed enterprise technology environment
  • Experience working with video and audio conferencing technology
  • Knowledge of and experience working the video recording and editing tools
  • Aptitude to learn, retain, and teach technical skills and institutional knowledge to junior staff
  • Excellent oral communication and interpersonal skills with a strong dedication to customer service
  • A knowledge of IT Service Management (ITSM)
17

Call Center Support Analyst Resume Examples & Samples

  • Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
  • Ability to work extra hours if needed, either rotating or set days as outlined in the job requisition
  • Trilingual in English (Minimum B2), Spanish and Portuguese (Minimum B2)
  • PC Skills, (Excel, Word, Power Point)
  • A minimum of 1 year of experience working with customers
  • Ability to work under time pressure
18

IT Call Center Support Rep Resume Examples & Samples

  • Respond to helpdesk calls and emails regarding various healthcare insurance related software
  • Excellent customer support skills, healthcare insurance experience preferred
  • 3 years of call center experience in an IT related environment
  • Software installation/ PC repair experience; diagnosing software errors
  • Web application support
  • Active Directory support
  • Knowledge of healthcare insurance claims, particularly Medicaid
  • Knowledge of HIPAA laws
  • QA testing experience
  • Ability to prioritize and manage daily work schedule
  • Proficiency in Windows, MS Office, MS Outlook and Internet Explorer
  • Home internet access is required even though it will be based in an office settin
  • Prefer AA degree
  • Client Relationship
  • Communication (Oral/Written)
  • Individual Contributor
19

Team Center Support Specialist Resume Examples & Samples

  • SPoC – Single Point of Contact with solution competence in incident management for Siemens
  • System monitoring for different Siemens Teamcenter servers
  • Creation, documentation, categorization and processing of all incoming incidents
  • Error analysis, incident handling and resolving
  • Forwarding unsolved incidents to the correct 2nd level support team
  • Status update and informing the customer regarding the incidents and handing over the solutions
  • Inform user about ticket status and close the ticket within the system after being solved by the 2nd level support
  • Responsibility from creation until completion of the incident
  • Beginner / Mid-Level experience with application administration
  • Excellent German and English written and verbal skills, from both business and technical perspectives
20

Analyst, / IV, System Control Center Support Resume Examples & Samples

  • Provide support to SCC Operations in troubleshooting and maintaining applications and systems used within the control center. Provide 24/7 on-call support for critical systems such as EMS on a rotational basis. Maintain high availability of critical systems used in the monitoring and control of the PGE's Generation, Transmission and Distribution system. Provide support to Balancing Area Operators in the operation of Energy Imbalance Market and Automatic Generation Control. Participate in projects developing systems and applications used in the control center. (40%)
  • Maintain working knowledge of the Energy Management System used by the System Control Center (SCC) at the corporate headquarters and Corporate Readiness Center. Familiar with the EMS vendor suite of automation products and modular applications providing an operational real-time platform used by System Operators. (25%)
  • Support users of advanced applications within EMS such as AGC, State Estimator, Real-time Contingency Analysis. Maintain a working knowledge of custom calculations and applications within the EMS environment and outside to support different functions of SCC. Support integration efforts between SCC systems and applications and enterprise applications as required by special projects (NextWave, GenOps, and Energy Imbalance Market etc.) (20%)
  • Coordinate with departments outside the SCC, especially Information Technology and Enterprise Telecommunications to secure support for the critical systems used by SCC. Support compliance related activities supporting the SCC operations such as NERC Reliability and Cybersecurity Standards. (10%)
  • Support development and modification of real-time procedures and processes used by the System Control Center (SCC). Maintains the associated documentation and coordinates with the SCC staff to implement improvements. (10%)
21

Traffic Operations Center Support Specialist Resume Examples & Samples

  • Support Traffic Operations Center and Communications/Public Relations to ensure unverified incidents have been reviewed and that traveler information is updated as needed. Specific tasks may include
  • Social media training with focus on traffic incident/emergency management required
  • Customer service communications certificate of training required
  • National Incident Management System (NIMS) certifications required
22

Engineer Data Center Support Resume Examples & Samples

  • Provide the deployment/decommission of network, application, & storage equipment
  • Provide Tier I IT support
  • Manage Data Center equipment records
  • Perform the installation and management of structured cabling
  • Document all server installations information
  • Manage, categorize and organize inventory of daily equipment used for all work
  • Install Fiber Connections between Servers and Switches
  • Troubleshoot errors on Hardware
  • Provide technical support for servers, switches, routers, SAN storage devices, and networking devices along with all relative hardware and copper/fiber cabling
  • Perform data entry of incoming tickets
  • Maintain organization and cleanliness of data center
  • Work directly with other IT groups to gather requirements and plan out installations and work requests
  • Collect and organize technical data related to assigned projects. Presents data and findings for review at the next level of engineering management
  • Read and analyze technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identify common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers
  • Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources
  • Identify potential instrumentation, automation, and standardization required for successful implementation of projects or continued stabilization of deployed products
  • Works towards industry standard certifications and education
  • Works with peer operational teams on project implementation
  • Must be able to work nights and weekends, variable schedule(s) as necessary
  • Must be able to adapt to other duties and responsibilities as assigned
  • Require minimal direction for job duties and high performance results including rack, stack, cable and label of devices
  • Have knowledge and experience of providing Tier I IT support and logistics inventory management
  • Potential on call rotation
  • Be available 24/7 via cell phone
  • 1-5 years professional experience preferred, in data center operations or related
  • Ability to install different types of operating systems
  • Functional understanding of network concepts
  • Basic understanding of virtualization concepts
  • Basic knowledge of HVAC systems
  • Basic knowledge of current types of networking and sever hardware
  • Strong grasp of hardware troubleshooting methodologies
  • Demonstrated experience documenting policies and procedures
  • Analytical, problem solving and organizational abilities
  • Communicates clearly and concisely, in written and oral formats
  • Solid abilities with Microsoft Office
  • BS or equivalent
  • Ability to lift 60 pounds
23

Operations Call Center Support Resume Examples & Samples

  • Answering NHTTAC Call Center incoming calls
  • Assisting with project-related supply orders and tracking related invoices
  • Assisting with preparation of Statement of Work and Purchase Orders
  • Maintaining the project master files and resource room
  • Provide meeting support to include PPT support, participant lists, etc
  • Performing other related duties as assigned
  • This position reports directly to the NHTTAC Program Manager
  • Minimum 1-3 years of relevant experience
  • US Citizenship
  • This position requires strong organizational and interpersonal skills; solid command of the English language with strong verbal and written communication skills
  • Effective telephone manner with excellent PR skills for interacting with clients and other professionals
  • Effective time-management skills with emphasis on quality and timely completion of tasks
  • Demonstrated knowledge of office procedures, working knowledge of the Internet, word processing, spreadsheet, and presentation software packages required
  • The ability to work independently and collaboratively with minimal supervision
  • Special considerations and complexities related to this position include responding to the needs and requests of multiple managers and other staff
  • The ability to adapt to frequently changing priorities in a fast-paced environment
  • Successful interaction with high–level personnel, both within the project and the client
24

Procure to Pay Contact Center Support Analyst Resume Examples & Samples

  • Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
  • Identify, propose, and implement process improvement through daily problem resolution
  • Communicate with internal business customers
  • Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
  • Manage significant/strategic relationships with vendors and internal/external stakeholders; develop an excellent working relationship and manage issues proactively
  • Actively manage issues in conjunction with internal stakeholders where necessary to achieve satisfactory solutions in a timely manner
  • Ensure that reports and metrics related to the supported markets are fed to PTP Manager on time and all deadlines are tightly respected without exception, particularly at month and quarter-end
  • Ensure compliance with company policies and procedures in line with SOX requirements and support company mission, values and standards of ethics and integrity
  • Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
  • Effectively manage and prioritize workload efficiently and accurately while promoting a positive customer service culture
  • Minimum of 2 years of experience in a finance or accounting department of a multinational company preferred
  • Experience working with Case/Ticket Management Software, specifically BMC Remedy
  • Experience working in an organization providing services across multiple markets or geographies
  • Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism
  • Team player with a focus on collaboration
  • Ability to operate independently and navigate through change or uncertainty
  • Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures
25

Records Center Support Lead-ts / SCI Required Resume Examples & Samples

  • May perform tasks relative to the control of company and/or government property assigned to the organization
  • May act as facility security officer to ensure compliance with company, customer and government security regulations and procedures
  • May maintain financial databases, analyze data, and develop reports
  • May provide guidance and work leadership to less-experienced administrative staff
  • 5-8 years of related administrative and analytical experience
26

Intern Partner Enablement Center Support Resume Examples & Samples

  • Create and maintain content of enablement webinars/ partner events in the Partner Enablement Center and in the Partner Portal
  • Monitor the status of enablement webinars/ partner events
  • Set up and implement regular feedback reports to business stakeholders
  • Answer direct queries (phone and email) from business stakeholders regarding the enablement webinars/ partner events
  • Take over smaller projects in related areas e.g. defining/ implementing PEC improvements, process analysis, reporting etc. (depending on your interests/ skills)
  • Student (f/m) at a university or a university of applied sciences
  • Preferred fields of study: Student in Business or IT-related discipline
  • Computer skills: Experienced IT User – Outlook, Word, PowerPoint, Excel
  • Language skills: English (German or other languages are a plus)
  • Soft skills: Strong communication (verbal & written) skills, ability/ openness to work well in a multicultural and multinational environment, reliability and quality-focus
  • Others: Creative thinking, willingness and ability to quickly learn new concepts and technologies
27

Data Center Support Technician Resume Examples & Samples

  • Logistical support background; ability to manage logistics requirements
  • Experience with DCIM software or related applications/tools
  • Technical experience with rack and stack of IT equipment
  • Experience with AutoCAD or similar CAD drawing systems
28

Technician, Data Center Support Resume Examples & Samples

  • Work directly with the customer and/or support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task
  • Support and communicate customer billable requests through a trouble ticket system
  • Manage and prepare incoming and outgoing customer tape backups
  • Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
  • Responsible for the installation and troubleshooting of all copper and fiber customer cross connects
  • When required, escalate events in a timely manner to the appropriate team according to proper procedures
  • Maintain documentation of network systems infrastructure, cross connects and circuit audits
  • Assist customers with after-hours shipping and receiving
  • Perform and execute installation projects that would include the racking and stacking of CenturyLink and/or customer equipment
  • Lifting of Centurylink and/or customer equipment required up to and in excess of 50 pounds. Server lifts can be utilized were applicable
  • Monitor and control access to the Data Center to prevent unauthorized access
  • Demonstrate a basic understanding of Layer 3 routing, TCP/IP and BGP
  • Perform Layer 2 & 3 troubleshooting
  • Must have working knowledge of tools such as ping, traceroute and nslookup
  • Experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable
  • Highly effective at troubleshooting Layer 1 issues that are required to support 56K, Metro-E, T-1, DS-3, and Optical circuits
  • Excellent communication and organizational skills are required
  • Diploma in Computer Science or equivalent experience
  • 2+ years of experience operational and technical experience in an IT environment required
  • IT Certifications such as CCNA and MCSE are desired
29

Call Center Support Resume Examples & Samples

  • Microsoft Office Suites
  • Great communication skills both oral and written
  • Passion to serve
  • Great problem solving skills
  • Volt is an Equal Opportunity Provider
30

NOC / Data Center Support Resume Examples & Samples

  • Candidates must be willing to work in a 24/7 environment, open to 1st, 2nd, and 3rd shifts in addition to evening/night and weekend hours. Shifts will typically be Monday-Friday 6p-7:30a and weekends. Training is typically 1st or 2nd shift hours.**
  • Data Center Support in a 24x7x365 environment
  • Consistent monitoring of all events related to equipment, managed services, network and power
  • Shadow NOC Engineers responsible for ticket escalation and troubleshooting of customer related issues and events
  • Perform routine facility and equipment readings throughout data center facility
  • Ongoing development and training of supported products and services
  • Maintain a working level of proficiency with all co-location, Cloud and managed service platforms
  • Establish security access via badge for all new customers
  • Properly identify all visitors and provide escort to specified premise equipment
  • Actively monitor all security and video surveillance systems
  • Properly greet and check-in all visitors and vendors
  • Serve as backup to local teams for facility related activities
  • Proficient in Microsoft Office products
  • Professional customer support and phone skills
  • Aptitude for understanding and troubleshooting technical problems
  • Strong attention to detail, making and keeping commitments and meeting deadlines
  • Excellent people and proactive communication skills
  • Help Desk or Technical Customer Support experience
  • Ability to work evening and weekend shifts
  • College course work in related field or equivalent work experience
  • Volt is an Equal Opportunity Employer
31

Enterprise Data Center Support Resume Examples & Samples

  • Investigating and resolving hardware/software related issues
  • Observing and reporting on various reporting systems to maintain Enterprise Network
  • Performing backups and restoring of data on enterprise servers
  • Performing entries and maintenance of server inventory database
  • Maintaining integrity of enterprise Data Center
  • Maintaining printer and other consumable inventories including toner, paper, DVD(s), CD(s), etc
  • Maintaining off-site tape library documentation as well as assisting the server backup team with maintaining on-site tape library
  • Associates Degree or equivalent combination of education and (3) years of related experience
  • Experience with Server 2003, 2008 & higher
  • Excellent organization and prioritization skills
  • Excellent communication skills and ability to present in a professional manner within a highly multi-tasking and demanding environment
  • Extensive knowledge and proven experience managing a large scale DoD contract is preferred
  • Clearance Level: Active Secret Security Clearance is required at time of application
32

Service Center Support Specialist Accounting Technician Resume Examples & Samples

  • Review financial documents for accuracy, completeness, validity, and adherence to standards
  • Compute and post numbers rapidly and accurately
  • Identify, trace, and correct errors
  • Follow directions
  • Interpret and apply written rules and regulations
  • Exercise tact, courtesy, alertness, and good judgment in responding to others
  • Use current computer word processing and spreadsheet software programs, web browsers, query tools, integrated financial systems and/or other types of records management systems, such as student accounting, cashing and student financial aid
  • Read and write English at a level appropriate to the position
  • Apply accounting procedures and practices to the analysis of basic accounting problems
  • Analyze and interpret accounting data
  • Apply problem solving techniques in finding solutions to basic accounting problems
  • Understand and apply applicable rules, regulations, policies, and procedures
  • Work independently and follow directions
  • Make sound decisions and recommendation regarding accounting activities
  • Interpret and apply a wide variety of written rules and regulations
  • Maintain accounting records for funds, programs, or activities involving multiple transactions
  • Compile, verify, and reconcile financial data
  • Investigate and resolve errors and discrepancies
  • Read and interpret computer-generated reports
  • Minimum 3 years experience analyzing complex voice, data, and circuit bills
  • Previous work experience in a higher education environment
  • Five years’ experience working with Accounts Payable and Accounts Receivable records
  • Advanced knowledge of Excel with the ability to create and maintain complex spreadsheets which may include pivot tables, graphs, charts, macros and other formula driven features
  • The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission
33

Data Center Support Engineer Resume Examples & Samples

  • You will support Manufacturing on a day to day basis and analyze and resolve support tickets
  • You will follow priorities and objectives defined by the Level 2 DP Support Manager
  • You will complete and log time related to each issue in the EZ IT Ticketing system
  • You will liaise with Production, INDUS, Order Engineering, and PSE to gather information related to ticket resolution
  • To succeed at this job, you must havestrong organizational skills and the ability to manage multiple processes and priorities while delivering assignments on-time in a dynamic environment
  • You must also havestrong computer skills, particularly in Microsoft Office
  • We are looking for someone with at least a 4 year degree, and a minimum of 4 years’ experience in an administrative role, preferably customer facing
  • You must be fluent in English
  • We would like someone to join our team who isservice oriented, organized, outgoing, a strong communicator and able to interact with all levels of staff
34

Call Center Support Software Resume Examples & Samples

  • Understand the customers’ needs and priorities in the modeling / CAD fashion sector, so to find a solution to their doubts and problems regarding the use of our software
  • Promote the activities of telephone counseling remotely
  • Cooperate with H.Q. for the resolution of the problems in terms of software changes
35

Data Center Support Engineer Resume Examples & Samples

  • Help develop tools to identify and remediate hardware issues
  • Drive operational efficiency improvements over hardware fleet
  • Initiate service improvements in the production environment
  • Handle and troubleshoot support incidents within SLA’s
  • Assist in developing methods for incident reduction
  • Monitor various data sources for unidentified fleet issues
  • Participate in on-call rotation and provide after-hours support
  • 3+ years overall development/technical support experience
  • Experience with support procedures and methodologies
  • Strong understanding of x86/x64 hardware platforms and components
  • Experience with large database driven websites and web technologies
  • 2+ years experience with a UNIX/Linux operating system
  • 1+ years scripting experience (e.g. Perl, Shell)
  • Experience with networking
  • Amazon.com Data Center’s are 24x7 environments. All interested candidates must be prepared to work on-call
  • Employment for all candidates is contingent upon pass a background check
  • Bachelor’s Degree in a technical field of study
  • Excellent hardware troubleshooting skills
  • Understanding of production monitoring and metrics
  • Experience writing complex scripts
  • Experience in a 24/7 production environment
  • ITIL Certified
36

Data Center Support Technician Resume Examples & Samples

  • Perform hardware rack & stack and OS installs
  • Provision layer 1 network connection and perform basic level testing to confirm first hop connectivity
  • Able to perform intermediate level remote hands role in troubleshooting of hardware, OS & network issues
  • Coordinate vendor visits for project & part replacements
  • Track & maintain logs for hardware arrival & dispatch in/out of the data center
  • Label & document data center assets in a centralized location and keep it up to date
  • Keep track of rack level space & power utilization and capture data in a centralized location
  • Perform daily visible inspection and proactively inform issues to the relevant asset owners
  • Responsible for managing hot spares for all production hosts & services
  • Responsible for managing stock of basic day to day use assets like cables, connectors, labels, cables ties etc
  • Help maintain hardware warranty and support level agreements for production hardware
  • Responsible for creating and maintaining detailed and comprehensive documentation and diagrams
37

Technical Assistance Center Support Intern Resume Examples & Samples

  • Technical Assistance Center support – support the technical assistance center by creating, reviewing and updating technical support cases for Commercial products
  • Technical Service Information Support – reconcile and update technical bulletins, webcasts, service alerts and quick reference guides. Draft and review knowledge management articles
  • Assist with conducting warranty time studies for standard repair times
  • Support on-going processes and lean improvements to deliver high value support to internal and external customers
  • Analyze product case data to identify trending issues
  • Must be enrolled in a 2 or 4 year program with a graduation date no sooner than December of 2017
  • Major in Engineering, Automotive Technology, Heavy Equipment Technology, etc
  • Excellent oral and written communication skills – Required
  • Proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals – Required
  • Strong mechanical, electrical and electronic aptitudes – Required
  • Hydraulic aptitude helpful, but not required – Preferred
  • Must have strong MS Office skills to include Excel – Required
  • Experience using problem solving skills, be a thinker and analyzer, have strong attention to detail and accuracy, and produce quality work - Preferred
38

Call Center Support Coordinator Resume Examples & Samples

  • Acquire knowledge and understanding of customer contracts and delivery models in order to support initiatives and outcomes for Inovalon and its customers
  • Assist and support current physical work environment related to fulfillment, mailings, FedEx, relocation of employees, IT/Telecom level 1 support, preparation for meetings and team events
  • Coordinate Call Center New Hire On-boarding
  • Schedule, coordinate, and prepare internal and external meetings, appointments, travel, itineraries, and associated accommodations
  • Maintain efficient filing (electronic and paper) of all materials in an organized and timely manner such that such materials can be reliably and readily located at all times
  • Initiate, develop, deliver plan of actions and manage projects, processes, and continued development for Care Management Operations systems. Example includes development of project plan to track and monitor call center initiatives
  • Manage all invoices for Care Management Operations
  • Effectively communicate with staff, members and providers by active listening and delivering feedback
  • Develop and enhance working relationships with internal and external customers to support the goals of the call center and products
  • Demonstrate professional drive to maintain and/or exceed established call center activities
  • Maintain compliance with Inovalon’s policies, procedures and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company
  • 1+ years of experience in a technical support environment
  • Minimum 2+ years of consumer sales or customer service call center experience is required
  • BS degree in computer sciences, software design, information systems, or equivalent experience in the field
  • Proficient in Internet Explorer, Sharepoint, Infopath, Microsoft Office (excel, word, project, etc) and Outlook; and
  • Bilingual in English and Spanish is highly preferred
39

Message Center Support Analyst Resume Examples & Samples

  • Provide support to the day-to-day operations of NAVSEA Message Center. Serves as the initial point of contact for end user support for the NAVSEA Enterprise with naval messaging. This includes assistance with drafting of naval messages, release of naval messages through the C2OIX website along with related training
  • Setup and manage user accounts and organizational configurations for the NAVSEA Enterprise on the C2OIX website
  • Log and track inquiries using service request management system and maintain historical records and related problem documentation
  • Properly identify, research and resolve technical and functional problems for customer by providing guidance regarding NHMDS (NAVSEA Headquarters Message Dissemination System) issues
  • Develop training material along with conducting classroom training for drafting of naval messages in Common Message Processor (CMP) and Distributed Plain language Verification System (DPVS)software
  • Draft, edit and publish documentation related to Message Center procedures
  • Assist end users with creation and modifications of keyword profiles to ensure proper receipt of incoming naval messages from NHMDS
  • Perform reviews, edits and routing of naval messages to ensure proper delivery of sensitive messages
  • Work closely with NHMDS technical lead to ensure continuity of service and support for message center functions. Also participate in regularly scheduled COOP exercises
  • Provide afterhours support (24x7 on-call) with the releasing of time sensitive naval messages and possible message outages
  • Serve as liaison to NAVSEA Emergency Operations Center for assisting with COOP requirements
  • Provide support to NAVSEA EOC during ship incident situations
  • Bachelor's degree in a technical discipline from an accredited college or university; 4+ years' experience can be substituted for a Degree
  • Direct experience with and knowledge of Naval Telecommunication Publications procedures
  • Proficiency with computer based Microsoft Office applications and government database applications as well as government utilized ticketing systems (i.e. Remedy)
  • Must have experience with COMSEC equipment and utilization for classified data connections
  • Detail-oriented, well organized and able to handle multiple tasks
  • Must have professional demeanor, positive attitude, patience, flexibility and a customer- service attitude; must adhere to all safety and identification requirements for the government site (i.e. access badges)
  • Experience working within the Department of Navy environments
  • Experience working in secure/classified environment preferred
  • Experience with Defense Message System/Organizational Information Exchange
  • Security Plus+
40

End User Voice & Contact Center Support Cisco SME IPT Resume Examples & Samples

  • SME technical expert to drive T2/T3 staff and vendors to resolve complex problems
  • Technical leader for incidents, diagnosis and determining the most effective way of resolving problems
  • Review and audit projects documentation for project delivery team
  • Support future process conversion projects into Global Voice Operations organization
  • Validate builds for cost savings and driving optimization projects to meet cost objectives
  • College/university degree preferred or equivalent experience required
  • Voice certifications - CCNP Voice/Collaboration or higher preferred or 7 years of experience in Cisco Voice products
  • Proven commercial support experience within a large corporate environment, ideally in a remote environment
  • Experience in supporting Voice infrastructure, Cisco Unified Communication solution with focus on Video, UCCE and CUCM
  • Session Boarder controller knowledge and SIP standards (Oracle 4500/3700 a plus)
  • Avaya Version 6.3 or greater ACM, ASM, MM or AES a plus
41

Maintenance Operations Center Support Intern Resume Examples & Samples

  • Document, analyze, and report required information and data
  • Assists with project management tasks (i.e., status tracking and reporting, meeting facilitation, issue documentation, follow-ups
  • Assists with development of training plan and materials as part of a larger change management program
  • Strong database management skills preferred (Excel, Access, or similar)
  • Basic understanding of root cause, risk analysis, and/or trend analysis
  • Ability to read contract language and excel data sheets for critical analysis
  • Aviation background and enthusiasm preferred
42

Intern Partner Enablement Center Support Resume Examples & Samples

  • Create and maintain content of enablement webinars/ partner events in the PEC and in the Partner Portal
  • Answer direct queries (phone and email) from business stakeholders as well as partners regarding the enablement webinars/ partner events
  • Take over smaller projects in related areas e.g. defining/ implementing PEC improvements, process analysis, reporting etc. (depending on your interests/ skills
  • Student at university or university of applied sciences
  • Preferred field(s) of study: Student in Business or IT-related discipline
  • Soft skills: Strong communication (verbal & written) skills, Ability/ openness to work well in a multicultural and multinational environment, Reliability and Quality-focus
43

Cancer Center Support Coordinator, Per Diem Resume Examples & Samples

  • Associates’ degree in health care, accounting, office administration or related field (or equivalent education/training)
  • At least 2 years of administrative and/or operational support in a health care setting
  • Experience in a radiation oncology clinic strongly pereferred
  • Knowledge of radiation treatments/procedures and radiation oncology coding
  • Knowledge of medical billing and authorization processes in an outpatient clinic or physician office
  • Good knowledge of medical terminology and basic accounting principles
  • Must be able to work independently on assigned projects
  • Excellent customer service/patient relations skills and written communication skills including drafting and editing letters, reports and presentations
44

Coordinator of Writing Center Support Resume Examples & Samples

  • Manage the hiring of tutoring staff, including recruiting applicants, reviewing applications, and interviewing candidates
  • Manage tutor education, both initial tutor education for new hires and ongoing professional development for all tutors
  • Cover reception duties such as managing walk-ins
  • Answer tutors’ and students’ questions
  • Manage cancellations and scheduling changes
  • Reflect with tutors after sessions or addressing concerns during sessions
  • MA in English Composition and Rhetoric, or a related field, a must
  • Experience tutoring in, and administrating a writing center
  • The candidate will also ideally have attended at least one regional or national writing center conference
  • Must be enthusiastic about writing center work and about supporting students
45

Distribution Center Support Associate Resume Examples & Samples

  • Unload material, tools, and equipment from vendor trucks; inspecting material for minimum MRC quality requirements
  • Stock and transfer material, tools, and equipment to appropriate shelf, bin, rack, or pipe bundle by a predetermined sequence, including bind location, size, type, style, and length
  • Mark material with correct identifying information
  • Transfer material to and from the shops for modification purposes
  • Assemble customer orders from stock and package orders in boxes and pallets as per customer requirements
  • Pull orders for delivery and stock-to-stock transfer; load onto correct truck or transfer to packing area using a forklift, overhead crane, and heavy equipment
  • Prepare documentation for UPS, LTL, SH, or Air Shipments
  • Adhere to required safety policies, guidelines and training
  • Maintain warehouse cleanliness in compliance with OSHA and customer safety policies
  • Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately
46

Enterprise Data Center Support Resume Examples & Samples

  • Netbackup
  • Science Logic Reporting Systems
  • 3CCom LAN/WAN Vendor Knowledge
47

Call Center Support Resume Examples & Samples

  • Answer STS Service Desk Phones / Chat / Email
  • Create and route tickets
  • Tier 1 Customer Support and Troubleshooting
  • Rroubleshooting hardware failures, software issues and password resets of applications
  • Answering phone calls/chats/emails from the public and directing them to the correct departments for further assistance
  • Must possess excellent customer care skills including telephone, verbal and written skills
  • Beneficial skills include experience with public sector customer care and Cisco Unified Contact Center IPT system
48

Retail Operations Center Support Analyst Resume Examples & Samples

  • Strong analytical skills and intuition
  • Broad-minded approach, scrupulous attention to detail
  • Understanding of statistical measures
  • Ability to manage multiple tasks concurrently, including complex projects
  • Contact center experience preferred
  • Working knowledge of ticketing systems a plus
49

Workforce Call Center Support Analyst Resume Examples & Samples

  • Receives and validates client forecasts and requirements. Assesses viability of meeting forecast requirements and guides development of cross functional plan (FTE Tracker)
  • Maintains historical pattern information for workload and resources (including all shrink). Applies trend and run rate data to accurately predict delivery. Validates accuracy of data feeds.Maintains FTE tracker. Leads cross functionalplanning group to deliver on committed forecasts. This includes daily/weekly/monthly maintenance and call review as necessary
  • Creates Intraday forecasts and schedules
  • Proactively engages business partners to optimize service delivery
  • Reviews and guides telephony routing and planning to ensure call center is
  • All skills and abilities of WF Specialist or Supervisor as well as
  • Knowledge of and ability to calculate statistics
  • Advances understanding of mathematical equations
  • Strong presentation skills including Excel and Powerpoint
  • Expert knowledge of call center operations
  • Minimum 6 months of Call Center experience
  • Verfiable MS Excel proficiency
  • 2+ years of Call Center experience preferred
  • Workforce experience is preferred
50

Call Center Support Resume Examples & Samples

  • Phone/Email support for customers
  • Escalation support for L1/L2 technicians
  • Creating knowledge base entries
  • Testing of new products
  • Researching issues with warranty/orders
  • 3 years minimum of support experience as L2 or higher
  • High level knowledge with Mac and Raid systems required as well as Windows
51

Data Center Support Engineer Resume Examples & Samples

  • Perform and manage preventative maintenance tasks
  • Assure security of the facilities. Manage access to vendors and contractors
  • Perform installation of network equipment (rack, stack and cabling) Building custom cages and have a great knowledge of(power) tools for installation. Removing this same equipment when decommissioned
  • Monitor facilities for power, cooling and other capacity needs
  • Using Power Tools and installing cages and cabinets
  • Test and turn up circuits. From DS0 – DS3(T1-T3) and Fiber Optics (OC)
  • Building and crimping custom cables (e.g. Ethernet) as required
  • Perform basic system administration tasks under direction from Network Operations Centers
  • Troubleshoot and verify existing network equipment and infrastructure
  • Perform Methods of Procedure during the maintenance window
  • Standard 8 hour day / with on-call coverage rotation
  • 4 Differrent shift patterns ( 7am-3:30pm, 8am-4:30pm, 9am-5:30pm, 10:30am-7pm)
  • Provide feedback on and refinement of data center operational processes
  • Create and / or update as-built site documentation
  • Strong written and verbal communications skills Intermediate Required
  • Maintain Standards of a SSAE 16, PCI-DSS and Fisma Compliant Data Center
52

Junior Level Data Center Support Resume Examples & Samples

  • Associate's degree or higher, or equivalent work experience, of 1 to 4 years of experience working in a technology related role
  • Professional, organized, customer service person with strong people skills and ability to work in a team environment
  • Experience in managing multiple tasks and ongoing projects
  • Strong work ethic, reliability, and professionalism
  • Ability to manage during work downtime
53

Customer Care Center Support Analyst Resume Examples & Samples

  • Primary responsibility encompasses technical support (hardware and software), with focus in the areas of computer operations, user and various devices (PC, Tablet, Smartphone, BYOD), helpdesk, and data management
  • Performing duties and functions required to respond, diagnose, and troubleshoot hardware and software problems through discussions with team members
  • Sets up, install, and configures various types of computers, peripherals, and moderately complex information technologies ensuring their smooth implementation
  • Act as a self-service coach, monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results
  • Provide information to Team Members on established policies, procedures, and services provided
  • Accept incoming IT Help Desk inquiries (email, phone, pages, in person) and resolve. If resolution requires the assistance of others, properly document the instance and forward on
  • Perform administrative duties pertaining to documentation, purchases, projects, network and inventory processes
  • Administer user accounts and security levels
  • Advocate for customer needs
  • Provide world class customer support to our global partners as needed
  • Experience installing software, and imaging and supporting PC hardware
  • Experience supporting common Microsoft applications like MS Windows 10, SharePoint, and MS Office products
  • Ability to coach, lead and communicate with novice and expert personal computer users relative to hardware and software support issues
  • Adaptable to and eager for change
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional troubleshooting skills
  • Ability to learn and implement new concepts and processes
  • Ability to work in a team-oriented, collaborative environment
  • Detail oriented and well organized, with strong analytical and problem-solving skills and demonstrated ability to perform root cause analysis
  • Strong customer service orientation
54

Service Center Support Specialist Associate Resume Examples & Samples

  • Specifically outline the reasons for your interest in the position
  • Outline your particular skills and experience that directly relate to this position
  • Include your current or ending salary
  • Provides tier one and two technical support and service restoration for daily operations and project efforts. Follows procedures and guidelines to install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless devices, handheld devices, network and port configuration, and peripherals. Supports and collaborates with team members and other technical staff. Promotes understanding with customers on the benefits of the IT service provider model to help foster collaboration. Actively monitors systems for availability, error conditions, adequate space allocation, backup integrity, and performance
  • Actively coordinates with team members and other service support groups to resolve incidents and requests effectively within service level expectations. Utilizes enterprise level service management tools to update and capture meaningful information to establish standards and metrics to support future resolutions of incidents and requests
  • Collaborates with team members and customers and contributes to efforts to develop, design, implement, and continuously improve systems. Promotes cooperation and customer relationships by coordinating with customers, the Neighborhood IT team, and other technical staff to plan operational and project work
  • Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Work assignments include resolving issues with multiple components (e.g. hardware, operating systems, applications, and network) and integration of components, as well as requiring understanding of the service bundle (e.g. file storage, security). Resolves problems and seeks assistance only after own attempts have failed. Proactively anticipates and resolve problems, and creates conditions and processes to support change
  • Contributes to hardware, software, and services enhancements by identifying when established procedures are not working or there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and technical support knowledge base documentation
  • Stays current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services. This can include on-the-job training, attending technical courses or conferences, reading, research, and testing. Develops and follows best practices, procedures, and shares knowledge with team members
  • Bachelor's degree in computer science or a related field, or equivalent combination of education, certification, and experience
  • Minimum of one year experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and layered software
  • Familiarity with some or all of the following technologies: Windows XP/Vista/7/8/10, OSX 10.x+, Microsoft Office, browsers, local account management, scripting, software installs and removals, registry, command line, help ticket systems, and system management tools
  • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for at least one of the following platforms/systems: Windows or Mac
  • Familiarity with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications)
  • Broad, multi-disciplinary infrastructure background
  • Experience supporting both Windows and Mac systems
  • Experience utilizing enterprise level system management tools (such as SCCM) and processes
  • Experience supporting executives
55

Application Developer, Contact Center Support Resume Examples & Samples

  • Providing support in a Service Management environment, handling of incidents, problem and change tickets as per service levels
  • Communicating appropriately with client to determine nature and severity level of Service Incidents and/or Service Requests
  • Appropriately analyzing client Service Incidents to obtain resolution or work-around
  • Effectively communicating Service Incident resolutions to client
  • Resolving the Service Incident and/or Service Request
  • Documenting the Service Incident work-around and/or resolution
  • Providing technical support related to the maintenance and administration of the applications
  • Providing development support for minor enhancements and customizations
  • Contact Center Technical Environment knowledge
  • Ability to apply minor enhancements (changes in code, etc.) Development, etc. with GVP Code, Routing Code
  • Ability to conduct investigations of problem tickets and root cause analysis of major incidents / outages
  • Ability to execute upgrades
  • Infrastructure / OS knowledge
  • Familiarity with Unix and Windows Server environments
  • HTML, CSS and JavaScript knowledge
  • Bash Scripting knowledge
  • Solid analytical skills, problem determination and resolution recovery processes
  • This role requires to be on pager rotation once every 5 weeks
  • Call Recording "Verint" skills
56

Senior Data Center Support Engineer Resume Examples & Samples

  • Minimum 2 years Quality Assurance experience
  • SCSI
  • Network device and protocol configuration
  • Directory Structure
57

Technical Call Center Support Resume Examples & Samples

  • Resolves customer questions and issues over the telephone and possibly email in the areas of system configuration/setup, product functionality and general usage
  • First call resolution preferred
  • Follows up with customers as necessary on open issues
  • Escalates issues as appropriate to other support areas
  • Seeks to maintain strong, positive relationships between the company and customers during each interaction, and supports company interests and goals
  • Meets or exceeds all individual and team production and quality measurements. Follows departmental/company processes and guidelines
  • Participates in projects and supports company initiatives as required
  • 18 months or more of business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a computer technology field.- 100% client support and NOT internal users
  • Strong interpersonal and technical communication skills and telephone etiquette
  • Great customer service with great empathy towards customers
  • Ability to handle pressure
  • Supporting a PROPRIETARY application large or small
  • Knowledge and ability to support MS Excel
58

Point of Sale Technical Call Center Support Resume Examples & Samples

  • Ability to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Willingness to work a flexible schedule and overtime when needed
  • Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
59

Program Manager Contact Center Support Resume Examples & Samples

  • 5 + years working on projects or initiatives with geographically distributed teams and vendors, preferred and deploying projects into a 24/7 contact center environment
  • Strong customer focus with experience delivering mission-critical initiatives in close collaboration with a cross-functional team and technology partners
  • Experience working with JIRA and Confluence preferred
  • Advanced working with PowerPoint and Excel
  • Structuring, writing and delivering presentations for audiences including senior executive leaders
  • Enthusiasm for international business travel
  • LI-JH2
60

IT Service Desk Call Center Support Resume Examples & Samples

  • Provides case status updates to management and end-users per service level guidelines
  • Support and maintain effective relationships with users
  • Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
  • Must be willing to work one of these shifts** -->> one from 9 am - 6 pm or one from 1 pm - 10 pm Monday-Friday
  • AA degree or technical training preferred or equivalent combination of education and experience
  • Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
  • Focus on providing exceptional customer service
  • Ability to type while in involved in a conversation, at least 30 WPM
  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
  • Working knowledge of the Microsoft Office application suite including MS Outlook
  • Solid analytical/cognitive skills to troubleshoot complex and technical problems
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
61

Call Center Support Manager Resume Examples & Samples

  • Develop and maintain standardized practices throughout the support functions to ensure support functions align with program operational needs
  • Ensure support is appropriately provided to facilitate Operations in meeting volume projections on a daily/weekly/monthly basis
  • Proactively identify and remediate support shortfalls and/or interruptions that may adversely impact the program’s ability to meet based on volume projections
  • Identify and support opportunities to optimize call center support functions through continuous improvement activities
  • Work closely with other call center managers to align and harmonize efforts needed to consistently meets contract requirements
  • Utilize quality and operational feedback to monitor and improve call center support operations, to include individual and team performance
  • Work closely with the support functions to identify, remediate and support individuals failing to meet standards for quality or support requirements
  • Oversee and manage the operational and professional development of all operational support team members