Center Support Job Description

Center Support Job Description

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Center support provides leadership for the design, development and implementation of global infrastructure (Linux, Windows, Network (LAN, WAN), Storage, DR, Data Center & Infrastructure related services).

Center Support Duties & Responsibilities

To write an effective center support job description, begin by listing detailed duties, responsibilities and expectations. We have included center support job description templates that you can modify and use.

Sample responsibilities for this position include:

Troubleshooting customer problems/issues utilizing standard troubleshooting tools including, but not limited to, FootPrints ticket tracking system, an internal knowledge base, and Microsoft System Center Configuration Manager, “SCCM”
Incorporate working knowledge of ITIL processes for Incident and Problem Management
Provides reception services to visitors at the Company's front desk reception area
Utilizes multi-line or Automated Call Distribution (ACD) phone systems to provide telephone reception service to all callers
Providing world class customer service by efficiently identifying and resolving customer problems/issues related to both applications and hardware
Responsible for delivery of highly visible services that contribute significantly to the achievement of customer satisfaction and other business objectives
Assist team manager in implementation of center wide objectives
Responsible for providing direction to your team employees
Flexibility and willingness to travel to different locations, if requested
Handle Request for Master Data

Center Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Center Support

List any licenses or certifications required by the position: NW, ITIL, EMD, HDA, CSS, MCSE, BICSI, HDI, IAT, DODI

Education for Center Support

Typically a job would require a certain level of education.

Employers hiring for the center support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Business, Information Technology, Technology, Management, Information Systems, Computer

Skills for Center Support

Desired skills for center support include:

Databases and network security concepts and tools
Networks
Windows operating systems
U.S. geography
Data center design
Data center ecosystem
ITIL
Windows operating systems and basic network configurations
Microsoft
VMware

Desired experience for center support includes:

Experience with supporting VPN connectivity and support
Experience with Citrix environments and supporting RSA SecurID Tokens
Team leader experience within a Support Centre Environment
High standards, attention to detail and a desire to make a difference
Previous help desk and/or IT customer service related experience with high volume of requests and demanding clientele
Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook (MOS Certification is a big plus)

Center Support Examples

1

Center Support Job Description

Job Description Example
Our growing company is hiring for a center support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for center support
  • Analyze alarm conditions presented by various internal management systems
  • Record all customer contact information, reported issues, and troubleshooting efforts in the Company’s management database and/or Support Center system
  • Keep supervisor informed about all computer and/or system anomalies
  • Use and maintain knowledge base and other knowledge tools
  • Complete individual assessments with clients and develop an Individual Treatment Plan (ITP) which will enable the individual to move toward being emotionally and spiritually responsible for their children
  • Assist in administering the FSC Family Formation curriculum and expand knowledge in the FSC classroom
  • Conduct individual, group and/or family therapy sessions and workshops
  • Provide and document one on one case management
  • Maintain all data and/or database needed to generate reports related to assigned activities
  • Submit bi-weekly case management reports
Qualifications for center support
  • Previous Corporate/Legal IT Support experience
  • Must be motivated and a team-oriented individual with excellent communication and customer service skills, and have a positive attitude
  • Have demonstrated experience solving problems with a wide variety of computer software and hardware in a customer service environment
  • Experience with Service Desk Express (SDE), Crystal Reports, SQL databases and/or antivirus software are highly beneficial
  • Minimum 1 year direct experience
  • Two (2) years of Help Desk/Support Center experience and one (1) year of prior supervisory experience strongly preferred
2

Center Support Job Description

Job Description Example
Our growing company is looking for a center support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for center support
  • Review and possess a working knowledge of all programs, forms, and grants related to your duties
  • Provide outcome information as needed for monthly reporting
  • Assist with the planning and/or implementation of family bonding events
  • Ad Check-Offer/Pricing Verification to customer facing marketing media
  • Performs Quality Assurance validations for advertised and unadvertised promotions
  • Assists with non-standard offer builds based on merchant direction
  • Updates/Modifies offers as needed to ensure pricing integrity
  • Serves as liaison between Merchant and Critical Ops
  • Addresses communication from stores, merchant teams and SHC support teams to correct reported issues
  • Researches pricing marketing system issues to determine necessity of IT involvement
Qualifications for center support
  • Corporate/Legal IT Support experience
  • Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email
  • Must be knowledgeable in basic computer operation and related troubleshooting efforts
  • Must be able to type quickly and accurately, preferably at least 50 wpm
  • Must have exceptional customer service, communication, and phone etiquette skills
  • Must be highly organized, detail-oriented, and able to effectively multi-task
3

Center Support Job Description

Job Description Example
Our company is hiring for a center support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for center support
  • Coordinates cross-functional teams to identify, manage, and resolve issues
  • Coordinates communications related to Kmart & Sears Format applications
  • Creates JIRA Tickets
  • Checks/Validates Signs
  • Posts Ad Alerts/Ad Retractions
  • Runs Microstrategy & Auditing Reports
  • Working independently will provide technical support to users reporting issues relating to network, desktop hardware, software applications, and enterprise applications
  • Taking appropriate corrective action and making necessary judgment decisions to escalate complex issues to higher support levels following established escalation procedures
  • Develop subject matter expertise to support enterprise applications and technologies of company IT and operations
  • Possess strong communication skills using exploratory questions to determine the user's issue, determine a diagnosis and resolution of reported issue
Qualifications for center support
  • Must be culturally competent in working with men who need maximum direction regarding responsible parenting issues
  • Must be able to utilize agency and community resources to meet goals
  • Must be able to organize and present information
  • Must be team oriented and be able to work independently
  • Must understand and practice the NASW code of ethics
  • Minimum requirement, B.S
4

Center Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of center support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for center support
  • Ability to work independently as a remote support analyst
  • Work efficiently and professionally with other Support Team Analysts
  • Completing a training program to learn how to respond to various business-related issues and requests that are reported by associates throughout the company
  • Observing other Analysts in the completion of job responsibilities, handling customer requests and reporting of incidents
  • Demonstrating the ability to complete the responsibilities of a Support Center Analyst with direct supervision after 3 months of training and observation
  • Demonstrating the ability to complete responsibilities of a Support Center Analyst with guidance and assistance from others as needed after 6 months of training and supervised performance
  • Facilitates the Support Center's Quality Assurance program which includes the creation of score cards by functional area, the monthly review and grading of calls, emails, and other interactions
  • Develop and deliver onsite and remote, end user, training for Franchise and Corporate system based on needs analysis
  • Receives and prioritizes incoming telephone, voicemail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computing-related technologies
  • Evaluates and resolves client computing issues in-person and remotely
Qualifications for center support
  • One (1) year of prior experience in an IT Help Desk/Support Center environment strongly preferred
  • Experience working with at-risk populations, non-custodial fathers, families, children and youth is a must
  • Knowledge of and prior success with group facilitation, individual counseling and family therapy
  • Ability to balance multiple projects at one time and drive initiatives to completion
  • Flexibility to adapt to an evolving business environment with changing priorities
  • Assertive, self starter, motivated
5

Center Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of center support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for center support
  • Installs and/or assists in the installation and configuration of software and hardware
  • Trains and guides campus community members in the use of technology
  • Writes online announcements to notify customers of system changes or issues, security alerts and new software/hardware releases
  • Monitors online forums and web pages for content accuracy and usability
  • Trains and assists student workers
  • Processes account-related requests received including, but not limited to, change of address, payoffs, ACH debits, account information, and zero balance letters
  • Ability to meet or exceed performance goals
  • Ability to arrive to work on time and work in a professional manner
  • Manage Vanguard specific queues, including but not limited to Shuttle Scheduling, Room Reservations, and facility maintenance service requests
  • Generate, dispatch, and close out service requests as necessary from the Global Support Center
Qualifications for center support
  • Experience providing technical support in a Windows 7 based environment
  • Flexibility to work weekends and/or holidays as needed
  • Tenacity to persist and remove roadblocks
  • Support Center experience
  • Students pursuing a bachelor’s degree in Business, Communications, Marketing, or related at an
  • 2-3 Years Developing and Delivering Training in a Call Center Environment

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