Bilingual Center Job Description

Bilingual Center Job Description

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Bilingual center provides security related functions, control and monitoring of access; monitoring and responding to fire and life safety alarms.

Bilingual Center Duties & Responsibilities

To write an effective bilingual center job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual center job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist customers in product selections and enter related information into the computer database
Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures
Monitor the performance of Consumer Services Specialists (CSSs) and provide feedback and education to staff to meet and exceed individual goals
Facilitating inbound and outbound telephone calls, greeting customers and resolving customer and Footlocker Canada store inquires in an efficient and professional manner
Work with open orders, reporting and ensuring orders are fulfilled or re-assigned in a timely fashion
Support eCustomer Care Department in the answering and handling of customer care cases through all inbound and outbound channels
Assist the Payment Verification Department by acting as a translator on French-Canadian calls
Additional and/or similar customer service related duties as assigned
Responsible for all daily administrative duties (e.g., time card administration, payroll, ) as required
Participate in periodic self-evaluations, quarterly center evaluation programs

Bilingual Center Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Center

List any licenses or certifications required by the position: CPR, AED, BLS, MCSE, MCSA, FNP, NP, PA, CPHT, HR

Education for Bilingual Center

Typically a job would require a certain level of education.

Employers hiring for the bilingual center job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Business, Associates, Business/Administration, Hospitality, General Education, Finance, Business/Management, Financial Services, Technical

Skills for Bilingual Center

Desired skills for bilingual center include:

Part B/Part C Services
Resources in Wyandotte County
Comply with Bank Code of Conduct
Customer/partner life cycle needs
U.S. geography
Medical terminology
Coverage and benefits
Disability plan eligibility
Our business and understand the functions of our various business areas
Product

Desired experience for bilingual center includes:

1 year of customer service and/or sales
Ability to multi-task on the phones and keyboard is required
Fluency in speaking both French and English is required
Typically requires a high school education or equivalent and one to three years of experience, preferably contact center or customer service experience
Minimum of 2 years interpretation experience required
One year of customer service and/or sales

Bilingual Center Examples

1

Bilingual Center Job Description

Job Description Example
Our growing company is hiring for a bilingual center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual center
  • Advises leadership on organization structure changes and decisions
  • Oversees employee relations efforts
  • Responsible for DC salaried and hourly recruiting, hiring, training and onboarding
  • Gathers information for investigations, reviews, and resolves employee complaints and other employment related actions
  • Conducts reviews, responds to claims, acts as company representative to complaints filed with local, State and Federal agencies, wage and hour disputes
  • Report and follow-up on employee injury claims working collaboratively with Corporate Risk Management group
  • Oversees unemployment claims for DC associates
  • Answer the call
  • Meet the need
  • Keep your eye on the prize
Qualifications for bilingual center
  • Candidate must be fluent in English and French for verbal and written communication
  • Bachelor’s Degree in Human Resources or related field and 6+ years of experience in an HR business partner role to include comprehensive experience in
  • Previous experience leading a team is required
  • HR leadership experience in a DC required
  • Proven leadership skills with the ability to influence decision makers and balance HR practices and guidelines with business needs, demonstrated ability to build relationships, resolve problems thoroughly and with urgency, exceptional organizational and training skills, self-motivated with ability to identify and initiate projects in a fun and changing HR department
  • Works well in fast paced, complex environment with frequently changing priorities, providing hands-on assistance and strong team orientation
2

Bilingual Center Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bilingual center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual center
  • Gathers and/or oversees collection of procedural and product information and documents
  • Complete telephonic Welcome Calls to engage and enroll patients into a chronic care management program
  • Communicate professionally with patients, providers and caregivers to obtain or provide information
  • Ability to triage inbound calls and direct to proper parties
  • Collect clinical information and simultaneously document data into a computer-based program
  • Ability to schedule appointments on behalf of patients with health care providers and communication center nurses
  • Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements
  • Provide a high degree of customer focus both internal and external
  • Handle all guest requests and inquiries in a timely manner
  • Assist customer field agents and their support staff in navigating loan/deposit accounts and applications
Qualifications for bilingual center
  • Ability to multitask in various environments
  • Must be fluent in either Russian or Spanish languages
  • Minimum of two (2) years of consumer sales or customer service call center experience is preferred
  • Fluent in speaking both English and Spanish is required
  • Demonstrate ability to meet and exceed call center goals
  • High school diploma or recognized equivalent required
3

Bilingual Center Job Description

Job Description Example
Our company is growing rapidly and is looking for a bilingual center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual center
  • Refer callers to outside providers for services the facility does not offer
  • Develop creative recruiting resources and networking activities to attract qualified employees interested in seasonal/Part Time positions
  • Partner with Call Center Leader and Recruiting Manager/Leader to define sourcing strategies
  • Build a diverse pipeline of potential candidates by pro-actively networking through social events, community outreach, and through other organizations
  • Coordinate opening position requisitions within Taleo, updates, proper hiring stages for reporting
  • Manage anywhere from 20 - 75 open positions (Call Center outbound phone reps) for one hiring class
  • Maintain all documentation using the Taleo system to track information and hiring metrics regarding candidates, time through process, and sourcing strategies
  • Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations
  • Monitors and manages absenteeism and punctuality
  • Supervises and coordinates daily activities of assigned staff in a customer service center environment
Qualifications for bilingual center
  • Analyze reports and make recommendations
  • Experience in mortgage loan servicing and/or collections
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access
  • Ability to maintain a high energy level and positive attitude in a fast paced environment
  • Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly
  • Must have strong written/oral/interpersonal communication and trouble-shooting skills
4

Bilingual Center Job Description

Job Description Example
Our company is growing rapidly and is looking for a bilingual center. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual center
  • Develop and implement strategies to accomplish departmental goals and Key Performance Indicators (KPIs)
  • Interacts with upper levels of management and submits status reports, budget information, recommendations, and problem alerts
  • Maintains a high level of job skills by attending and completing various seminars and training courses and reading appropriate literature, communicating this knowledge to others as required
  • Employee answers inbound calls and key in the application information for the customer on the line
  • Ability to multitask is very important for the success of these roles
  • Employees will be utilizing 5 different internal systems
  • Computer experience will help these candidates to be successful
  • Accurately complete and submit all types of orders record notes to customer accounts to provide detaile account history
  • Other related duties and projects as assigned to support the business
  • Personal interaction with customers over inbound calls
Qualifications for bilingual center
  • Must be fluent in French (reading, writing, and speaking) with a preference for Canadian French
  • One (1) year of personal computer experience
  • Experience in a customer service call center, Health Connect, general computer skills Preferred
  • Answer phone calls within prescribed time frame and promptly route calls to required destination
  • Respond to callers in a professional manner that reflects highly of the hotel and brand
  • Ensure calls are logged and follow up with guests to ensure total guest satisfaction
5

Bilingual Center Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual center. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual center
  • Receives, evaluates & answers incoming customer calls and digital communications in both English and Spanish in a timely and professional manner
  • Able to utilize client website to relay information regarding schedules, routs and delays
  • Accurately records key call and email details into the CRM system
  • May work on customer inquiries independently or in conjunction with a Customer Service Supervisor
  • Displays the ability to listen, translate and communicate verbally from Spanish to English in a fast paced environment
  • Displays excellent written communication skills including the ability to read and write in both English and Spanish
  • Able to identify, properly document and resolve or escalate consumer complaints as per client guidelines
  • Ensures that data transmitted to client particularly for complaints fully and accurately describes the issue to be resolved
  • Follows all safety and security procedures and notifies supervisor of potential hazards promptly
  • Performs other duties as the business requires
Qualifications for bilingual center
  • Create and maintain accurate customer files
  • Adhere to local, state and federal regulatory requirements
  • Communicate any outstanding guest requests or issues to hotel management that may require additional monitoring or follow-up
  • Assist with communications during an emergency or crisis situation
  • Speak, listen, and use a keyboard to type or route messages, usually done while sitting down
  • Fluent In Spanish/English Is REQUIRED

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