Test Center Administrator Job Description

Test Center Administrator Job Description

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Test center administrator provides answers to questions from callers and visitors related to a variety of Prometric tests and testing policies; ensure the security of test materials; verify the identity of testing candidates, and maintain an inventory of test materials and exhibits.

Test Center Administrator Duties & Responsibilities

To write an effective test center administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included test center administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform general clerical work and operation of associated equipment to include but not be limited to filing, sorting, routing, scanning, copying, creating Word documents, using Excel spreadsheets
Pass, and stay current with, all certifications, policies, and procedures through the testing vendors (Pearson Vue for GED testing)
Understand and comply with all testing procedures, practices and policies
Train TCA proctors on test delivery protocols and procedures
Maintain a working knowledge of University and National Testing Agency testing programs
Maintain a working knowledge of University and Prometric testing programs
Light housekeeping duties such as vacuuming, sanitizing keyboards, office trash
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions
Answer and route telephone calls
Scribe and route telephone messages

Test Center Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Test Center Administrator

List any licenses or certifications required by the position: TCA

Education for Test Center Administrator

Typically a job would require a certain level of education.

Employers hiring for the test center administrator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Leadership, Military, Economic Development, Associate Degrees, Leadership Development, Graduate, Technical, Science, Engineering

Skills for Test Center Administrator

Desired skills for test center administrator include:

Maintain certification with testing clients as
Microsoft Office – Word and Excel
Most computer office software
Windows
University and National Testing Agency testing programs
Procedures
Standard professional proctoring duties and office practices
University and Prometric testing programs
ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center
Equipment

Desired experience for test center administrator includes:

Ability to work about 2 Saturdays in a month
This is a Temporary part-time position and will remain as such
Ability to work on some Saturdays
Mustbe willing to work Saturdays
Must be willing to work about 1 Saturday per month
Greet and assist students with testing process, answer questions and refer questions to others as necessary

Test Center Administrator Examples

1

Test Center Administrator Job Description

Job Description Example
Our growing company is hiring for a test center administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for test center administrator
  • Assist professional testers with placement tests
  • Enter data using Access and State database systems
  • Compile, maintain and record accurate attendance records for each student
  • Maintain security and confidentiality of documentation
  • Scheduling and administering the GED to Boone and Kenton County Detention Centers
  • Administer TOEIC testing once every other month on a Saturday
  • Proctoring midterms and finals for students
  • Strong commitment to customer service and confidentiality
  • Organizing and filing all paperwork dealing with tests administered
  • Check in examinees, verify identification, and explain the exam process
Qualifications for test center administrator
  • Ability to work about 1 Saturday per month
  • Must adhere to strict confidentiality and security regulations as described by FERPA
  • Motivated team player and able to work independently
  • Must have completed or be willing to complete CCPT and Accuplacer placement exams before employment
  • Must be able to work Friday Nights
  • Monitor examinees while testing and provide assistance as needed
2

Test Center Administrator Job Description

Job Description Example
Our company is growing rapidly and is hiring for a test center administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for test center administrator
  • Communicate with testing companies to investigate and fix technical issues
  • Strictly adhere to exam policies using careful judgment
  • Report all exam discrepancies in a timely and efficient manner
  • Register examinees over the phone or in person
  • Minimal housekeeping duties such as sanitizing keyboards, shredding scratch paper, sharpening pencils
  • Resolve systematic problems or testing issues that may arise during testing sessions
  • Order supplies through ETS website as needed
  • Administrative duties such as open test site, monitor candidate scheduling
  • Must maintain confidentiality of candidate test records and personal information in accordance with FERPA
  • Verifying candidate identification
Qualifications for test center administrator
  • IRS credit check required by Prometric
  • One year experience in test administration
  • Must have ability to stay focused and detail oriented in fast-paced work environment
  • Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
  • Must be available to work extended days, evenings, and weekends
  • Must be able to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines
3

Test Center Administrator Job Description

Job Description Example
Our company is growing rapidly and is hiring for a test center administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for test center administrator
  • Provide professional and friendly customer service to all candidates
  • Greet examinees, complete authentication & registration process, check-in examinees scheduled to test, complete pre-test protocols including required security screenings and identification verification, launch computer-based exams, conduct post-exam check out, and collect any exhibits, supplements, handouts, and scratch paper
  • Consistently and at regular intervals monitor examinees and the test environment, maintain absolute security in accordance with the NCTA Standards & Guidelines (NATIONAL COLLEGE TESTING ASSOCIATION), CAS proctor Standards (COUNCIL FOR THE ADVANCEMENT OF STANDARDS), APT/NCTA Proctoring Best Practices test company policy
  • Resolve testing & technology problems, contacting test providers for technical support when necessary, troubleshoot computer problems, submit incident reports to test providers and document any and all issues that occur during test sessions, report any unresolved issues to the Testing Coordinator
  • Maintain test certification & renew as directed by test vendor, annually at a minimum
  • Assist with testing correspondence and questions on CBT exams as directed by the Testing Coordinator
  • Perform routine cleaning of testing spaces
  • Assist in maintaining testing-related information on the CTC website
Qualifications for test center administrator
  • Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions
  • Must be able to learn and apply new technology as needed
  • At least two years of experience in an office environment strongly preferred
  • Must have ability to maintain cordial, professional demeanor in a fast-paced, emotionally intense, high-stakes testing environment
  • Must be detail oriented, able to multi-task, maintain confidentiality, have superb phone etiquette, and provide professional customer service
  • Must be organize and prioritize work requests to complete tasks in a timely manner with minimal supervision
4

Test Center Administrator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of test center administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for test center administrator
  • Experience serving in a supervisory position favored
  • Ability to stay focused and detail-oriented under intense surveillance
  • Ability to maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
  • Availability to work extended days, evenings, and weekends
  • Two (2) years of required experience in an office environment
  • Prometric Test Center Administrator Certification
Qualifications for test center administrator
  • At least three years of experience in an office environment strongly preferred
  • Ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision
  • Ability to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines
  • Ability to remain customer friendly and maintain attention to details in the midst of frequent interruptions
  • Ability to learn and apply new technology as needed
  • Work performance is monitored & evaluated by external clients/vendors by way of “secret shoppers” posing as testing candidates
5

Test Center Administrator Job Description

Job Description Example
Our innovative and growing company is looking for a test center administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for test center administrator
  • Must have the ability to stay focused and detail-oriented in a fast-paced work environment
  • A professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
  • Two years of experience in an office environment required
  • Verify customer/candidate personal identification documents and explain the exam testing process/rules
  • Proctor / invigilate candidates while they are completing their exam/test
  • Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
Qualifications for test center administrator
  • Two (2) years of customer service experience with familiarity with computer programs and applications in an administrative setting
  • Uphold a standard for integrity
  • Provide clients with a secure and clean testing location
  • Enables our clients to pursue their testing needs in a comfortable managed environment
  • At least two years of experience in an office environment required or an equivalent combination of education and experience
  • Excellent record keeping and organizational skills required

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