Process Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the process support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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SL
S Little
Sheldon
Little
7124 Judy Wall
Houston
TX
7124 Judy Wall
Houston
TX
Experience Experience
01/2014 – present
Houston, TX
Process Support Representative
Process Support Representative
01/2014 – present
Houston, TX
Process Support Representative
01/2014 – present
  • Organize and administer workflow in order to comply with our customer's requests in the turnaround time established
  • Provide guidance, direction and problem solving advice to others inside and outside the department
  • Teamwork oriented
  • Develop and update process documentation
  • Provide customer support via phone
  • Organize and administer workflow
  • Basic work sills and familiarity with on office environment
11/2008 – 10/2013
San Francisco, CA
Process Support Engineer
Process Support Engineer
11/2008 – 10/2013
San Francisco, CA
Process Support Engineer
11/2008 – 10/2013
  • Works closely with customer and FSO team to meet Managed and Comprehensive Service Agreement performance KPIs
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies
  • Performs product and project presentations in coordination with sales and management
  • Support the fab by performing scanning electron microscopy or other metrology work
  • Plans and performs system start-up in phase T2: Performs Basic Process / AMAT Std. Process Verification
  • Coordinate NPI/TPI preparation works with product management team, and support NPI/TPI project fulfillments and production line setup
  • Plans and performs system start-up in phases T2 and T3: Develops processes according to customer specifications
04/2002 – 09/2008
Dallas, TX
Process Support Analyst
Process Support Analyst
04/2002 – 09/2008
Dallas, TX
Process Support Analyst
04/2002 – 09/2008
  • Ensures the timely and accurate completion of all reporting for Programs including but not limited to: Executive Reporting Packages, Change Requests, Change Control Board Agendas, Financial Tracking and Program On boarding Materials
  • Provides accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
  • Ensure and enforce adherence to submission timelines from Project Managers (PMs) on status reports, Issues/Risks and Change Requests and reject submissions and consult Process Managers and Executive Assistant (EA) Manager on requests for Out of Cycle Agendas after cut-off
  • Provides guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
  • Collaborates with partners in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
  • Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Knowledge of Program/Project Management best practices, RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle
Education Education
Bachelor’s Degree in Related Field
Rutgers University
Bachelor’s Degree in Related Field
Skills Skills
  • Ability to lead medium sized project teams
  • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system
  • Knowledge of 2 or more processes on 1 or more technologies
  • Ability to plan and execute mid-level complex project
  • Ability to plan and execute mid-level complex projects and to lead medium sized project teams
  • Ability to work under pressure
  • Internal/external networking ability
  • Excellent communication, documentation, and teamwork skills
  • Excellent customer service skills
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1

Assistant Manager, Process Support Resume Examples & Samples

  • Subject Matter Expert for CSF end-to-end Sundry Service procedures and support for all RBC Financial Groups and Retail Operations fulfilment environments (includes RBC Banking Sales Units, Customer Support Functions, Royal Direct, Expert Advice Centre,Finance Shared Services, etc.)
  • Responsible for ensuring clear, consistent, and relevant CSF procedures and ensuring streamlined procedures are in place in relation to the decision making process for any Sundry Service
  • Accountable and responsible in assisting Process Owners for existing Retail Operations Procedures and Guidelines including research, analysis, writing, updates, maintenance, key stakeholder sign off
  • AO - Personal Deposit Account Opening
  • AM - Personal Deposit Account Maintenance
  • PSC Account Switch Procedures
  • PSC Account Open
  • AC - Account Closed
  • G4 - Mentally Incompetent
  • G6 Powers of Attorney
  • G8 Trust Accounts
  • Provide support to new project and initiative requirements on behalf of CSF. On site support, trouble shooting, escalations, and post implementation reporting
  • Ensure CSF’s adherence to Legal, Tax, Privacy, Risk and Compliance requirements and works closely with key business stakeholders to ensure mitigation of operational risk and client reputational risk
  • Support the delivery of all procedural/process and service related functions specific to any new projects/initiatives that impact CSF Sundry Services
2

Aml-process Support Analyst Resume Examples & Samples

  • Act as a liaison between all Cross Sector business functions and the Cross Sector Technology Team to provide process support and solutions to the business
  • Monitors production systems, jobs and processes, troubleshoots and resolves production issues
  • Responding to and addressing problems identified by users and by monitoring processes
  • Collaborate closely and provide services to developers, analysts, and other technology resources with a constant focus on continuous process improvement
  • Actively identify areas of improvement to ensure system stability and ease of maintenance
  • Support infrastructure update and maintenance
  • Align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance
  • Participate in conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition & execution
  • Help facilitate current and future product and process migrations
  • Provide written and verbal communications to Management Team and Business Users on an as needed basis including but not limited to project status updates, functional changes that impact business process, and recommendations based on analysis conducted
  • Undertake a variety of ad-hoc projects to improve the efficiency and effectiveness of data management and business operations
  • Serve as the Subject Matter Expert for Case Management Tool Functionalities and the Cross Sectoring Monitoring preprocessing, process, and workflow
  • Conduct cross functional analysis to identify Data Quality issues, process gaps, and potential system enhancements, identifying and proposing business solutions
  • Oversee and maintain department-wide Virtual Tickets and Change Requests, collaborating with Technology team to see through deployment of fixes
  • Solid understanding of the business/technology relationship
  • Demonstrates a thorough understanding of Change Management, Configuration Management and Release management principles
  • Ability to translate between technical and non-technical people
  • Ability to thrive in a challenging, fast paced environment
  • Ability to manage multiple projects & tasks with multiple priorities
  • Ability to facilitate compromises and resolve conflicting requirements
  • Solid interpersonal skills
  • Proficient using collaboration tools and Microsoft office products, specifically Word and Excel. Visio, Access and Microsoft Project proficiency a plus
3

Senior Manager, Operations Process Support Resume Examples & Samples

  • Delivers ongoing leadership direction and coaching for all staff to ensure that operations, service and support requirements and expectations are fulfilled based on the “Our Way” model
  • Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment (development, infrastructure, application, operations and support) and 3+ years of management experience
  • Completion of industry certifications in related areas of specialty i.e. MCSE, ITIL, PMP, etc. and leadership training is considered an asset
  • Demonstrates expert technical knowledge of related Network technologies/EI platforms including Microsoft/Intel, and solid/advanced understanding of other EI platforms/technologies
  • Demonstrates expert knowledge of infrastructure systems and architecture, access controls, risk management and other supported or related systems or applications
  • Demonstrates expert knowledge of regulatory obligations for technology infrastructure in financial institutions
  • Maintains advanced knowledge of current IT industry standards and trends
  • Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
  • Maintains advanced experience and understanding of ITIL
  • Demonstrate expert understanding of BMO’s Problem and Change Process
  • Possesses exceptional relationship management skills with the ability to influence
  • Exceptional analytical, decision making and problem solving capability
  • Possesses expert communication skills, both written and verbal
  • Possesses advanced leadership skills
  • Possesses advanced facilitation and conflict management skills
  • Demonstrates advanced people management and negotiation skills
  • Is able to prioritize and manage time effectively
  • Is able to motivate and influence team members, establish priorities and set project direction
  • Illustrates advanced business acumen
  • Is self-motivated and goal-oriented
4

AML Process Support UAT Resume Examples & Samples

  • Familiarity with AML Ops processes, systems, and Global Standard policies a plus
  • Ability to manage multiple projects and releases simultaneously
  • Proficiency in Windows applications (Word, Excel, etc)
  • Testing experience a plus
  • Familiarity with CitiCMT Actimize a plus
5

Process Support Analyst Resume Examples & Samples

  • Owns and controls all PMSS processes applicable to their assigned Programs and be responsible for identifying/analyzing processes that are ineffective, or redundant leading to non-value add activities
  • Ensures the timely and accurate completion of all reporting for Programs including but not limited to: Executive Reporting Packages, Change Requests, Change Control Board Agendas, Financial Tracking and Program On boarding Materials
  • Maintains the various Program Change Control Logs for projects, ensuring all stages of approval or rejection are documented in a timely fashion
  • Provides accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
  • Ensure and enforce adherence to submission timelines from Project Managers (PMs) on status reports, Issues/Risks and Change Requests and reject submissions and consult Process Managers and Executive Assistant (EA) Manager on requests for Out of Cycle Agendas after cut-off
  • Accountable for maintaining the financial tracker for projects, utilized by PMSS, Finance, IT and PMO as the authoritative source for accurate financial record from initiation to closure of each project
  • Accountable for providing, accurate, timely and value add quality assurance/control feedback to Program and Project Managers
  • Accountable for all content relating to processes (handbooks, templates, guidelines, standards)
  • Provides guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
  • Responsible for audits and assessments, includes regular internal assessments based on the PMSS Quality Management Guidelines and project specific requirements
  • Partners with Program Management resources to coordinate archival of project documents in accordance with audit requirements
  • Designs, implements and updates the physical and logical program libraries and SharePoint site content
  • Collaborates with partners in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
  • Superior working knowledge of SharePoint
  • Ability to facilitate workshops and provide training on technical tools utilized by department
  • Superior attention to detail required to create high quality executive and management reports, and to conduct quality assurance
  • Excellent communications and interpersonal skills required to facilitate interactions with all levels of program executive, management and staff
  • Knowledge of Program/Project Management best practices, RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle
  • Proficient in Microsoft Excel and other Microsoft Office tools
  • Ability to act as an agent of change
  • Experience with MKS Integrity Tool (Risk & Issues), MS Project and MS Visio an asset
6

Process Support Administrator Resume Examples & Samples

  • Raising Journals and understanding the consequent impact on cost centres
  • Creating bills to clients and others (Resource, Sundry, Zero, Inter-Territory & Credit notes), with/ without VAT as appropriate, and ensuring understanding of how this will impact revenue in profit centres
  • Raising an engagement and the corresponding contract/contract line in order to deal with a billing request
  • Creating cost reports, against budgets, highlighting and explaining variances, transferring transactions as approved and recovering costs when appropriate
  • Using “Business Warehouse” reports to produce meaningful reports that give budget holders detailed or summarised information
  • Using finance reporting tools to extract ad-hoc reports
  • Providing a high level of Customer Service in addition to understanding the need to provide a seamless service
  • Checking accuracy of invoices and providing General Ledger coding
  • Providing finance Transactional support to internal clients
  • Keeping accurate and secure electronic records of incoming data and an audit trail of work-in-progress as a back-up
  • Creating monthly statistics of performance
  • Experience and strong interest in Accounts and Finance
  • Experience in utilising SAP or an established Accounting package
  • Intermediate Microsoft Excel skills (proficient in use of formulas, V-lookups and Pivot tables)
  • Ability to prioritise and work within strict routine deadlines
  • A methodical approach with a high regard for accuracy and detail
  • Good written, telephone and verbal communication and inter-personal skills
  • Basic awareness of PwC’s organisation and the services it offers
  • Numerical and problem solving skills
  • Experience in building and maintaining Microsoft Access databases
  • Automating processes through the use of macros
  • Successful applicants are likely to be ambitious, able to demonstrate an ability to learn quickly, and have a work ethic that drives them towards delivering accurate work on time
7

Process Support Analyst Resume Examples & Samples

  • Ensures administration of daily incident activities are applied and completed through established processes (ie. ITIL)
  • Performs required governance through the respective processes
  • Monitors, identifies, investigates and updates required details following the respective processes
  • Prepares and provides required reports and/or graphs for tracking, trending and other reporting requirements
  • In conjunction with the Problem Manager, facilitates or participates in required meetings
  • Participates in team communication ensuring activities are implemented according to established Process Standards and Schedules/Deadlines
  • Advises and communicates status, progress and issues to appropriate team members, groups and COEs
  • Identifies and refers to Sr. Problem Manager, any potential bottlenecks as well as opportunities for improvement
  • Facilitate High / Critical Incident Resolution for EDMTS focused on Incidents (TRT mgmt.)
  • Facilitate investigation & resolution of breached incidents
  • Interface with MIRT for EDMTS Involvement
  • Package results for Problem Management for Solution investigations
  • Review incident quality and associations and remedy or provide recommendations for process improvement
  • Accountable for incident trend analysis
  • Provides SLA/OLA Incident Governance
  • Facilitate EDMTS Incident Meetings
  • Liaise with other Incident Management teams
  • 3+ years of experience in BMO IT environment
  • Post secondary education – College Diploma or University Degree preferably in a related discipline but not mandatory
  • Good knowledge of BMO IT standard operating systems, applications, associated tools, and networks
  • Strong working knowledge of ITIL Processes, Keptner
  • Good knowledge of BMO IT organization and processes
  • Self-motivated and goal-oriented
  • Ability to prioritize effectively and multi-task
  • Excellent attention to detail, accuracy
  • Ability to understand complexity in environments and potential for cross impact
  • Exceptional interpersonal and communication skills
  • Excellent and demonstrated analytical skills
  • Ability to resolve conflicting issues
  • Strong technical aptitude, some technical troubleshooting experience & methodology (EDMTS scope minimum)
  • Meeting facilitation
  • Strong working knowledge of Excel, Remedy, Tableau (an asset)
8

Operations Process & Support Manager Senior Resume Examples & Samples

  • Bachelor’s degree in business or related field preferred but not required. Additional Experience would be accepted in lieu
  • Of education
  • 7+ years of management experience
  • Candidates should be customer focused, possess strong communication/execution skills, desire to work in a rapidly changing environment and a passion around collaboration
  • Candidates must have the ability to quickly synthesize complex problem identification and problem solving processes, demonstrate understanding of business drivers, and the ability to communicate effectively with all levels of the organization
  • Default Management background preferred but not required
  • Six Sigma/Lean or other related quality management methodologies
9

Operations Process & Support Senior Manager Resume Examples & Samples

  • Identifying, collaborating on and utilizing voice of customer/customer care/complaints/cross-functional coordination/survey information and drive actions and accountability
  • Assure identification and follow up of appropriately designated action items/resolution for customers
  • Identify trends and provide focus for resolution or recognition; influence and support change for long-term positive outcomes and to eliminate repeat issues
  • Identify, create and equip Bank Operations teams with processes for addressing internal and external customer experiences
  • Assure consistency in delivery within Bank Operations (includes training, expectations, coaching, performance, etc.)
  • Assure coordination with efforts across the bank for optimal leverage and impact; tie in to appropriate meetings and initiatives
  • Establish, modify and address SLAs expectations with LOBs/other units where applicable/address at all levels of performance management routines and documents related to those SLA
  • Identify, establish and implement sustainable, impactful routines for support and sustainment; collaborate on general training plans for new and existing employees; assist with oversight of priorities and capacity
  • Consult on action planning and meeting facilitation; assistance with “inspecting what’s expected” and follow up
  • Lead/support onboarding, ongoing growth and development training plans, career paths, etc
10

Operations Process & Support Senior Manager Resume Examples & Samples

  • Supporting the Lending Services Operating Groups with Procedural support for both new and updates to required procedures
  • Establishing key relationships within Lending Services and across business and support areas
  • Ensure PNC’s Risk Management culture and compliance requirements are adhered to within both new and existing procedures
  • Lead and develop a team of Procedures Analysts to perform at the expected quality and service levels expected by PNC business partners
  • Facilitate and foster an environment based on employee development and engagement
  • 7+ years of prior management or equivalent experience required
  • Bachelor’s degree in Business, Operations or related field
  • Significant prior experience in Regulatory, Compliance, and Oversight fields
  • Significant prior experience in Procedures
11

Senior Operations Process & Support Manager Resume Examples & Samples

  • Business rules engine and workflow design experience
  • Must have knowledge of all applications within the Consumer Default space as well as their capabilities and limitations
  • Ability to learn and understand the technology terminology especially when solutions are presented by IT partners
  • High technical aptitude. Do not need to be a developer, but should have a strong understanding of the system development life cycle
  • Lending operations experience. Emphasis on Consumer Default preferred but not required
  • Background with loss mitigation workout programs a plus
  • 7+ years of management experience required
  • Bachelor’s degree preferred, High School diploma required
  • Experience leading a team in a high paced, high performance position
  • Experience in application design, development, management, and support
  • Operations management
  • Vendor relationship management
  • IT Management
12

Business Process & Support Analyst Resume Examples & Samples

  • Recognised educational qualifications to diploma level
  • PC Literate (Microsoft Office to intermediate level, Outlook and Internet)
  • Excellent personal organization, planning and time management
  • Fluent in English written and verbal
13

Operations Process & Support Senior Manager Resume Examples & Samples

  • Bachelors degree in business or related field preferred but not required. Additional experience would be accepted in lieu of education
  • Typically 7+ years of management experience. Additional Experience would be accepted in lieu of education
  • 7+ Years of Industry Specific Experience or other Complex Process Management Experience
  • MS Office and Excel skills
  • Solid written and oral communications capabilities
  • Tableau Desktop, SAS, Toad/Oracle or other BI tool experience is highly preferred
  • Statistical modeling experience
  • Banking/Financial services experience
  • MBA or masters of computational finance is preferred but not required
14

Funder Process Support Coordinator Resume Examples & Samples

  • Strong analytical and organisational skills with the ability to work both independently and with others
  • The ability to manage competing priorities and work at a fast pace
  • Strong PC skills with proficiency in Microsoft Office
  • Excellent and professional written and verbal communication skills
  • The ability to operate in a multicultural environment
  • Experience in an office environment would be desirable, as would experience of publishing and production processes
  • An understanding of open access would be desirable, but not essential
  • Education to degree level is desirable
15

PM Tools & Process Support Analyst Resume Examples & Samples

  • Document software errors and enhancement requests and submit them to EPPM product support
  • Be knowledgeable about the organization’s work management processes
  • Be knowledgeable about the organization’s planning, scheduling and timesheet reporting practices
  • Working knowledge of project management principles is an asset
16

Deployment Process Support Resume Examples & Samples

  • Minimum bachelor's degree (preferrably in Computer Science, Mathematics, or Finance)
  • Minimum intermediate-level skill of excel
  • Logical thinker
17

Process Support Representative Resume Examples & Samples

  • Enter and audit data in software systems -- Accounts & Freight Payable related
  • File a variety of documents based on type, date, supplier or carrier code, or other appropriate identifiers
  • Handle personal and confidential information on a regular basis
  • Coordinate with 3rd party suppliers, both internal and external, the distribution of documents or materials
  • Develop and update process documentation to be in compliance with Sarbanes-Oxley requirements
  • Prepare, scan, index, verify and archive materials according to documented procedures
  • Provide customer support via phone
  • Train others as needed
  • Organize and administer workflow
  • Basic work sills and familiarity with on office environment
  • Minimum of high school degree or equivalent work experience
  • Several months of job-related experience
  • Personal computer skills
  • Willingness to learn new technologies
  • Problem solving capabilities
  • Must pass data entry testing
  • Express themselves clearly
  • Knowledge of Caterpillar systems
  • Knowledge of MS Office applications
18

Smarter Process Support Engineer Resume Examples & Samples

  • Reviewing diagnostic information
  • Troubleshooting and problem recreation
  • Debugging complex product issues to determine course of action and/or solutions
  • Demonstrating product proficiency by obtaining and maintaining applicable product certifications
  • At least 1 year experience in operating system administration (Windows/Linux/UNIX)
  • At least 1 year experience in Java development (including related technologies, e.g.: Extensible Markup Language (XML), Enterprise Java Beans (EJB), JavaServer Pages (JSP), Servlets, and Web services)
  • At least 1 year experience in Application and web server administration and implementation
  • At least 1 year experience in databases such as DB2, Oracle or MS SQL
19

Sales Process Support Resume Examples & Samples

  • Bachelor's degree and above
  • Passion and interest in pursuing a career in educationDigital savvy and high learning agility to quickly master and apply new technologies
  • Strong presentation skills and communication skills
  • Fluent in spoken & written English
20

Manager Technology & Process Support Resume Examples & Samples

  • Support and provide ongoing guidance to the Shared Services Hubs
  • Ensure that all appropriate controls are maintained to minimize risk to the Bank
  • Provide feedback and recommendations for proposed changes to processes in order to continually improve service levels
  • Identify ways to improve processes surrounding Corona
  • Develop programs and/or training material in order to deliver workshops for the reconciliation team
  • Analyze general ledgers and identify accounts that meet criteria and parameters which allow for migration in Corona
  • Ensure production issues are escalated in a timely manner and monitored to resolution
  • Continuously improve the effectiveness and efficiency of Corona by recommending adjustments to the application’s parameters to improve matching rates and reconciliation efficiency
  • Act as the intermediary between Hub PSCs and IOSS, Toronto
  • Define, create and manage applicable actions plans as appropriate
  • Ensure the successful implementation of assigned Bank Initiatives and Projects for systems, products and new or enhanced procedural changes
  • Reviewing and vetting new procedures, circulars and manual updates as they relate to General Ledger processes and centralized processes
  • Reviewing training strategies and programs to ensure staff are provided the proper tools to work with the operational and systems changes
  • Prepare project documentation
  • Prepare detailed procedures (e.g. manuals, handbooks, user guides, job aids, and obtain stakeholder sign-off)
  • Prepare detailed implementation/communication strategy and implementation procedures/instructions
  • Complete/coordinate project plan activities in concert with other team members and stakeholders
  • Perform testing to confirm proposed solutions work as intended and costs / benefits are achievable as per agreement/sign-off
  • Obtain stakeholder agreement to implementation rollout
  • Support the implementation of business projects
  • Monitor benefits as planned and ensure it is realized
  • Monitor implementation results against the established measures of success
  • Keep management and stakeholders informed through periodic status reports and through immediate advice of significant issues
  • Participate in the documentation surrounding the changes or enhancements that ultimately reduce costs and improve productivity/controls and service levels
  • Maintain up-to-date knowledge of Corona and ensure application is performing at optimal levels
  • Remain current and knowledgeable of the Bank’s products and ongoing initiatives
  • Solid knowledge of ICA/IBA accounts
  • Solid knowledge of SG parameters and General Ledger mapping environment
  • Solid knowledge of general ledger reconciliation processes including: suspense accounts, GO888
  • Solid knowledge of Corona (automated reconciliation system)
  • Ability to provide high level of service to the units while managing /dealing with ongoing unexpected and uncontrollable procedural/system changes
  • Solid knowledge of Bank regulations, policies, procedures and branch operations
  • Knowledge of the Bank’s Human Resource policies, practices, Health and Safety laws and other regulations
  • Good knowledge of LAN/PC Operations & Applications
  • Thorough computer skills using standard software - Microsoft Office, Lotus Notes
  • Thorough understanding of IBP, Scotia Globe Operating System, Impromptu, On Demand, Excel, and PowerPoint
  • Thorough knowledge of organizational structure standards and software – Org Plus
  • Thorough knowledge of project management techniques and software - Microsoft Project
  • Thorough knowledge of the Bank's business case procedures
  • Expert written and verbal communication skills in English
21

Manager Process Support Resume Examples & Samples

  • Identify opportunities for service or efficiency improvement
  • Maintain a network of contacts with the client, service user and IB partner groups
  • Solicit contacts for problems and suggestions
  • Research existing procedures, systems, volumes, and time standards
  • Complete reviews to understand and quantify existing workflows and workloads
  • Engage Stakeholders
  • Recommend viable improvement opportunities for further consideration/action
  • Lead and/or participate in the review of a business process and/or department that results in recommendations for improvements to process and structure that are effective and efficient and that can be measured and ensure that risk is minimized
  • Business analysis and effective alignment of services
  • Elimination of redundant or ineffective procedures
  • Changes to policy that result in increased productivity or value to customer with little increase in risk
  • Viable technological & structural improvements
  • Enhanced customer service experience
  • Develop strategies and recommendations, including related process maps, business benefits & costs and implementation & training strategies/plans
  • Gain agreement to solutions
  • Coordinate and develop pilot/proof of concept as required
  • Analysis of data to quantify benefits and assess costs
  • Develop/contribute to implementation planning activities
  • Participate in presentations and meetings with Senior Management
  • Initiate, manage and deliver projects by working independently or within cross-functional teams
  • Collaborate on and/or develop proposals and business cases
  • Establish milestones and assess work effort
  • Coordinate project plans and track progress
  • Utilize project templates to create required documentation
  • Effective utilization of project resources
  • Provide consultation to Service Units through implementation
  • Support the resolution of procedural/systems problems encountered during implementation
  • Manage project costs within budget
  • Manage planned benefits
  • Provide independent process improvement expertise to IB partner groups by
  • Providing assistance with the preparation of business cases
  • Strong skills in facets of re-engineering and design (strategy processes, business performance management, process management, facilitation skills, improvement methodologies, change management, process management, business assessment)
  • Ability to access processes from both a service and operational risk perspective
  • Working knowledge of branch regulations, policies, procedures, systems, operations and functions
  • Thorough knowledge of data analysis techniques and software – Excel/Access
  • Thorough knowledge of organizational structure standards and software - OrgPlus
  • Thorough knowledge of process mapping and organizational structure assessment techniques – Visio
  • Demonstrated ability to write concise business cases
  • Demonstrated ability to access systems design and test plans
  • Thorough knowledge of Shared Services policies and procedures
  • Thorough knowledge of the Bank's operations and human resources policies and procedures
22

Process Support Representative Resume Examples & Samples

  • Enter and audit data in software systems
  • Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with CPS Guiding Principles
  • Provide customer support via phone and resolve inquiries
  • Organize and administer workflow in order to comply with our customer's requests in the turnaround time established
  • Running and auditing reports vs spreadsheets including follow up with missing information
  • Implement process improvements steps to ensure team goals are achieved
  • Must have a willingness to learn new technologies, strong analytical skills and problem solving capabilities
  • The position typically requires a minimum of a high school degree or equivalent work experience
  • It is important for the incumbents to express themselves clearly and have strong written and oral communication skills
  • Must have proven ability to maintain confidentiality
  • Good office desktop and web applications knowledge
  • Previous human resources job or academic related experience
  • Previous PeopleSoft and Peregrine experience
23

Assistant Manager Process Support Resume Examples & Samples

  • Responsible for developing clear, consistent end to end processes to support the day to day Cards and Transactional Service Centre.(CTSC)
  • Accountable to ensure proactive reviews are completed to ensure that all supported processes are up to date, and ‘simpler, faster & better&#8217
  • Provide support for new projects or initiatives requirements on behalf of Card Operations
  • On site support, escalations for the CTSC
  • Overall accountable and responsible for the mandated procedures and guidelines including research, analysis, writing, updates, maintenance, translation, key stakeholder sign off and publishing
  • Prepares/Assists in completion of detailed documentation, process maps and operating guidelines for Initiatives or Projects that impact Card Operations
  • Identifies and leverages best practices
  • Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps. Completes cause and effect analysis and recommends sound operational/fulfilment process resolution for front to back processing and fulfillment
  • Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness. Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly
  • Draws on in-depth product/process knowledge and keen operational mindset to ensure regulatory/compliance reporting requirements are met and incorporated within the application process therein, mitigating operational risk factors
  • Assists and validates system/project functionality (UAT) and interdependencies of the end to end process with stakeholders and the overall client experience. Acts immediately on change requirements to ensure initiative is on time, on budget and within scope
24

Process Support Representative Resume Examples & Samples

  • Intermediate English Proficiency
  • Must be legally authorized to work in Panama
  • Data entry knowledge
25

Process Support Representative Resume Examples & Samples

  • * Submit your resume in English
  • * Please only apply if you are interested in this job as you will only be evaluated for this opening
  • Basic work skills and familiarity with on office environment
  • Must pass English and data entry tests
26

Process Support Representative Resume Examples & Samples

  • Analyze a variety of requests and check each for completeness, in order to process according to type, date, or other appropriate criteria
  • Handle and keep confidentiality of supplier data on a regular basis
  • Support internal/external customers by providing GP related information, retrieved from various software systems, which will allow the performance of sub-sequent processes
  • Review requests received through various sources (share drives, multiple e-mail and fax inboxes, internal web pages and tickets) to identify grief items prior to processing and enter data into various software systems (EIM, IMAP, among others)
  • Provide ongoing customer support and follow up to requested services, either directly or by partnering with other areas of Global Purchasing
  • Analyze requests thoroughly before processing. Check each request for completeness in order to process according to type, date, or other appropriate criteria
  • Gather information from customers necessary to complete process steps
  • Provide guidance, direction and problem solving advice to others inside and outside the department
  • Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with Global Purchasing Practices and GP Ops process guidelines
  • Actively participate in continuous improvement initiatives and/or implementing changes as requested and approved by process owners
  • Run reports as appropriate, and perform root cause analysis when necessary, in response to escalations
  • Organize and prioritize workflow
  • Lead in complying with the team goals
  • Support team’s leadership and distribute workloads
  • Provide on-the-job training using available documentation and Standard Worksheets
  • Create Peregrine, Remedy tickets, or GP-SSC tracker entries to log customers’ requests and assign them appropriately
  • Basic work skills and familiarity with an office environment
  • Minimum of a high school degree or equivalent work experience
  • Have a willingness to learn new technologies, strong analytical skills and problem solving capabilities
  • Ability to express themselves clearly and have strong written and oral communication skills
  • PC skills, including Microsoft Office
27

Reward Key Process Support Resume Examples & Samples

  • Support in the definition, planning, execution and governance of the global commitment process
  • Assist in the preparation of presentations for senior management, in particular during Core Cycle
  • Help with the management and coordination of internal and external compensation-related audits and provide support in the execution of actions resulting from such audits
  • Perform adhoc analyses on a wide variety of Reward topics impacting global populations, such as commitment spends and regulated employee identification queries
28

Process Support Technician Resume Examples & Samples

  • Post high school training in equipment maintenance. Prefer Associate’s Degree in Process Technology
  • Minimum 2 years’ experience working with industrial and/or chemical processes. Five years of applicable industrial experience is preferred. Robotics experience is a plus
  • Strong trouble shooting and resolution skills a must. Ability to repair various pieces of integrated equipment
  • Skilled in manufacturing processes, including operating, maintaining and cleaning automated equipment
  • Very detail oriented and organized
  • Record of good attendance. Flexible with start/quit times
  • Superior time management skills, ability to work independently for the benefit of optimizing production hours
  • Possess strong computer skills
  • Ability to read and understand equipment technical manuals
  • Be able to work in small areas or hard to reach positions
29

Process Engineer / Process Support Engineer Resume Examples & Samples

  • Conduct hardware and process characterization using design of experiments
  • Analyze and interpret data using statistical methods
  • Support field resources during installation and warranty
  • Develop best-known-methods (BKM's) and continuous improvement projects (CIP's)
  • Troubleshoot failures and perform root cause analysis
30

Director of Business Process Support Resume Examples & Samples

  • Provide leadership to the BPS Team Leaders in the daily execution of support processes. Establish and maintain an internal BPS governance structure including team meetings, quarterly planning meetings, performance hubs etc. Align with Shared Services governance activities, performance management, stakeholder engagement and reporting programs
  • Maintain and evolve the BPS mission and operating model to meet changing needs of the Business and Functions. Oversee the development and deployment of new and changed support processes
  • Oversee the development of performance scorecards and monitor BPS process and service performance. Intervene proactively to improve performance. Collaborate with Shared Services & other Functional leadership to support the improvement of end to end Front office and Back office process performance
  • Lead the development and management of BPS budgets in support of Shared Services overall budget and performance targets
  • Serve as Chair of the US ERP Governance Council. Duties include collaborating with Council leadership and members to establish a strategic vision and direction for the Back Office, chairing and providing direction to council meetings and maintaining the appropriate balance between planning and oversight activities
  • Oversee the activities of the BPS Governance Team in the support of ERP Governance activities, including calendar maintenance, preparation of agendas and pre-reads, management of action items, execution of supporting communication plans and engagement networks (e.g. VP network, Advisory Group)
  • Oversee BPS activities to engage in Front Office governance and planning activities
  • Represent the US Back Office and in-scope Front Office applications in Three Year road-mapping and IS investment planning activities. Advise Shared Services leadership and US Back Office executive sponsors on planning activities, priorities and future opportunities
  • Advise US Back Office Executive Sponsors on the integration of US Back and Front Office initiatives with development of Growth Playbook portfolios
  • Work collaboratively with the IS Program Delivery managers to develop annual program plans for the Back Office and in-scope Front Office applications in support of the IS Investment plan. Identify BPS support requirements and oversee the completion of BPS projects support activities
  • Oversee execution of controls and compliance activities for the Back and Front Office portfolio, including SARBOX, and IT General Controls
  • Lead the planning and execution of professional development and “P4G” activities for the BPS organization and support timely and effective completion of Shared Services programs
  • Coordinate with Shared Services leadership to support compliance, risk, resilience, ethics, business continuity requirements for Shared Services
  • Influential and energetic business leader with drive and ambition
  • Strong record of strategic leadership and demonstrates the ability to guide a diverse workforce
  • Results oriented leader with proven experience at influencing executives
  • Proven critical thinking and problem solving skills
  • Superior strategic planner with a particular focus on long term capability and system improvement planning to deliver evolving business needs
  • Ability to establish a high level of confidence with all stakeholders
  • Ability to bring creative and innovative operational approaches to the business
  • Success in leveraging technologies to drive cost efficiencies and process improvements
  • Extensive knowledge of company policies, procedures and standards
  • Exhibit high standards of commitment and integrity
  • Proven interpersonal and team building skills including the ability to build and sustain productive and collaborative relationships and motivate in an effective manner
  • Able to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers, direct reports and leadership)
  • High level of interpersonal savvy and organizational agility; knows how to get things done through influencing, formal and informal networks
  • Champion and leader of change with ability to influence and drive change at all organizational levels
  • Process-oriented with strategic end-to-end process focus
  • Collaborative cross functional work approach building solid working relationships
  • Bachelor’s degree is required. MBA or equivalent degree is highly desired
  • 8 Years’ experience leading support organizations of similar size, scope of services and complexity
  • Working knowledge of SAP enabled Back Office platforms and how they are integrated with Operations, Customer and other platforms
  • Strong knowledge of strategic planning, ITIL, change management, governance and program management leading practices
  • Basic knowledge of best practices for reporting and data governance, user access, controls and compliance
  • Strong knowledge of trends, practices and policies affecting the industry and business
  • Demonstrated ability to interact with and influence senior leadership and peers
  • Ability to stay current with developments in the fast-moving utilities marketplace, anticipate future needs and recommend appropriate action
  • Strategic agility and financial acumen
  • Strongly demonstrates all of National grid’s leadership qualities and capabilities
31

Process Support Lead Resume Examples & Samples

  • Leading worldwide process engineering projects through the DMAIC and/or Kaizen Event methodologies for the Seller Support teams
  • Engaging with key stakeholders and teams (such as SOP, Training, IT Development, Seller Experience and field Operations) to gain alignment on project charters, implementation plans and success metrics
  • Reviewing, prioritizing and categorizing global process engineering opportunities
  • Evaluating completed DMAIC/Kaizen Events projects for local relevance by local management team, make recommendations, and support implementation
  • 1-3 years of experience in a similar role
  • Bachelor’s Degree in related field
  • Kaizen event leadership experience
  • Success implementing technical projects
  • A Six Sigma Green Belt or Black Belt
32

Collections Process Support Associate Resume Examples & Samples

  • Serve as project lead for regulatory procedure implementation and process improvement initiatives as assigned. Coordinate department training and or communication protocols, including in-services
  • May serve as primary problem solver for regulatory issues to field operations
  • Assure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success. Actively participate on cross-functional teams to support communications, problem management and process improvement
  • Visit blood drives and/or collection sites to asses for compliance and standardization
33

Analyst Customer Process & Support Voice Resume Examples & Samples

  • Working knowledge of Ms excel and other Microsoft office tools
  • Understanding of PeopleSoft financial systems and other financial tools as applicable
  • Proven ability to be a team player
  • Basic Accounting knowledge
  • Bachelor's or Master's Degree in Commerce through regular school of learning
  • MBA in Finance (Regular or Correspondence) preferred
  • Fresher / 1+ year experience working in Finance or Accounting in a system admin based profile
  • ACCOUNTABILITY
34

Process Support Engineer Resume Examples & Samples

  • Perform test setups for running the electron beam exposure equipment
  • Process wafers on electron beam coat tracks and exposure equipment as per process specifications
  • Support the production and development fab in other ways as needed
  • Analyze electron beam exposure files to verify accuracy
  • Support the fab by doing scanning electron microscopy or other metrology work
  • Demonstrated understanding of semiconductor processing techniques and equipment whether through coursework or hands-on lab experience
  • Desire to work exclusively in a semiconductor clean room environment
  • Experience with electron beam lithography equipment
  • Experience with SEM characterization
  • Excellent communication, documentation, and teamwork skills
35

Business / IT Process Support Resume Examples & Samples

  • Establish and build relationships with key stakeholders in the Cluster organization
  • Acts as a natural communication point as IT representative with the business stakeholders
  • Facilitate a convergence of business ideas with IT delivery
  • Assist the business in driving the delivery of business benefits from IT and process improvement initiatives
  • Represent IT in local Business initiatives
  • Work with the central project teams and local management team to ensure the local business environment and requirements are understood
  • Act as a change agent in the Cluster organisations
  • Manage role based security within the local organisations
  • Prepare & Send sales reports to sales Account managers on monthly bases
  • Experience of managing customer expectations with the ability to translate into IT requirements
  • Demonstrable experience of managing projects, including risk management
  • Strong range of analytical skills and attention to detail
  • Technical skills: SQL+++, Microsoft SQL Server +++, Microsoft access++, Operating system i-Series, Programming language RPG+
  • Excellent oral and written communication skills at all levels and with different cultural groups
  • Planning capacity, communication and presentation skills
  • Spoken and written German
  • Spoken and written English and French
36

Process Support Analyst Resume Examples & Samples

  • 2+ years of business process experience
  • Experience on a large project team
  • Basic knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
  • Familiarity with Six Sigma, Kaizen and other process improvement methodologies
  • Global experience across several markets
  • Contact Center (Phone, email, chat support) support experience
  • Basic knowledge of the program management lifecycle and project management tools
  • Convert data to make it analysis- ready through basic descriptive, aggregations, and pivots
37

Process Support Representative Resume Examples & Samples

  • Prepare, enter and audit data in varied software systems
  • File a variety of documents based on employee’s information in the HR department
  • Maintain customer confidence and protect operations by keeping information confidential
  • Develop and update process documentation
  • Teamwork oriented
  • Clarify customer’s information using tools such as emails, phone, etc
  • Contributes to team effort by accomplishing related results as needed
  • Completed high school degree
  • Good computer skills and willingness to learn new technologies
  • Mid-level proficiency in the use of MS Office applications
  • Excellent customer service skills with strong analytical and problem solving capabilities
  • Strong work ethic and desire to exemplify company values of Integrity, Excellence, Teamwork, Commitment and Sustainability
  • Understanding of data confidentiality
  • Strong attention to details skills
  • Focus con deliver the best results based on the organization quality guidelines
  • Must have an high intermediate level of written and verbal English skills
  • Must pass Data Entry testing and English Assessment testing
  • Bachelor's degree in progress or 6-12 month job-related experience
38

Process Support Intern Resume Examples & Samples

  • Screen, rename and prioritize incoming digital e-fax requests
  • Screen and prioritize incoming email requests in the team’s shared mailbox(es)
  • Digitize requests from different file formats using a text recognition software
  • Mass-update multiple lines with actual data
  • Mass-update TSNs in Oracle Installed Base
  • Support global customer support team overall activities
  • Book Distributed Power Orders in Bravo ERP
  • Drive customer support related daily, weekly and monthly metrics
  • Prepare analysis, presentations as needed
  • Support the green belt projects of the customer support team members
  • High School degree. College studies in progress
  • Previous student job in customer service and experience in a multinational company is a plus
  • Solid knowledge of Microsoft Office softwares
  • Knowledge of any business reporting environment is a plus
  • Confident communication level of spoken and written English language
  • Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously
39

HRM Global Process Support Resume Examples & Samples

  • Lead HRM-related process and system improvement initiatives that will influence and lead to new capabilities and will drive greater effectiveness and efficiencies
  • Perform analysis and work with business partners to translate HRM-related objectives into well-defined requirements in order to support change and innovation within the HRM arena
  • Monitor and review HRM-related process measures in order to identify any gaps or discrepancies. Assist, as needed, with change efforts to address these gaps/ discrepancies. Communicate with affected stake holders to ensure they stay informed
  • Assist with the strategy to support change management activities including evaluation and adoption of new capabilities by end-users, educational and training activities, the use of learning resources, and communication plans
  • Provide advice, mentoring and guidance to functional area colleagues with regards to HRM system requirements. Provide guidance and openly shares knowledge and experience
  • Within the larger Business Process and Information Management (BPIM) organization, work with other functional areas to facilitate problem solutions while considering regulatory requirements and other functional area requirements and perspectives
  • Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit the overall efforts of the HRM organization
  • Develop and maintain effective relationships with key stakeholders in order to share best practices provide technical advice and build bases of influence
  • Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within HRM and, where appropriate, the larger BPIM organization
  • Responsible for the management and direction setting of the HRM Business System Owner
  • Broad range of knowledge of regulatory processes
  • Knowledge of Regulatory Filing procedures and/or Health Authority Registration process
  • Ability to lead and influence others outside of a direct reporting relationship
  • Advanced knowledge and capabilities applying technology within a business environment
  • Experience supporting and working with tools and systems used in the Regulatory Affairs environment
40

Process Support Specialist Resume Examples & Samples

  • Provide technical expertise within one of the process areas such as cell culture, protein purification, filtration, etc
  • Identify and remediate production risks of existing processes
  • Support management of deviations and corrective actions related to process science issues
  • Represent MS&T in daily operational meetings
  • Develop control charts, analyze data, review trends and monitor KPIs to ensure the manufacturing processes are well controlled
  • Coordinate with the Process Sciences Laboratories to investigate deviations or process validation
41

Process Support Technician Resume Examples & Samples

  • Preparation and presentation of raw materials to production units
  • Control and return of raw materials to warehouse
  • Offloading and loading of bulk materials
  • To be aware of, and understand the Chemical Hazard Data and plant COSHH systems
  • To maintain a tidy and safe working environment that meets the standards set by the company
  • To be aware of, understand and display all Quality procedures to ensure a high quality product is received by the customer
  • To be aware of and understand all the general safety procedures within the refinery and at Nalco, Fawley operated locations
  • To provide full compliance with all regulatory requirements incumbent to the operation
  • Be able and active in making recommendations for improvements to practices and procedures on the plant
  • To be fully conversant with and competent in all aspects of the site Emergency Preparedness Procedures, being a member of the response team
  • Basic numeracy and literacy is essential
  • Prior experience in a plant operations is an advantage
  • Experience in warehousing, material handling, stock control, COSHH system, or chemical packaging would be an advantage
  • Forklift driving expereince is a requirement. License and/or certified training would be desirable, although the relevant training for this is provided on an ongoing basis
42

Process Support Engineer Resume Examples & Samples

  • Provides highly visible customer support through the performance of on-site technical support, installation, overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Works closely with customer to optimize tool performance to meet customer process and integration requirements
  • Checks and approves operational quality of system equipment. Instructs customers in the operation of the system, and best practices
  • Propose early technical solutions on major customer issues, coordinates technical demonstrations
  • Manage clear communication both internally and externally
  • Requires knowledge and experience in Ion Implantation, or in adjacent technology allowing fast learning of Ion Implantation
  • Builds knowledge of the company, processes and customers
  • Solves a range of straightforward problems
  • Analyzes possible solutions using standard procedures
  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies
  • Bachelor's Degree (+/-16 years)
  • Fluent English mandatory
  • Travel 30-40% expected (Europe and US)
43

Process Support Supervisor Resume Examples & Samples

  • Lead team in analyzing and reporting production losses, process capability, process stops and waste identification, finding the root causes and possible countermeasures to reach expected targets. Enhance problem solving culture and scientific approach in order to analyze data, define countermeasures and implement them coordinating the assigned resources. Enhance the Process Capability stabilization and knowledge for all needed parameters in order to reach process stability, quality and output maximization and strive to continuously improve it
  • Ensure the respect of quality standards through the Team discipline to the Standards, through the systems and the control on execution. Monitor quality indicators on a constant basis driving the Team to improve them and to seek for to eliminate quality issues. Assure the due support in research, define and implement corrective/preventives actions in order to maintain and improve quality standards, gain customer satisfaction and to prevent non-conformities. Ensure preventive measures are implemented, quality related training and audit programs are executed, and emergency situations are managed. Emphasize importance of quality and build awareness to achieve a culture of continuous quality improvement
  • Delivery of forecasted volumes on safety, quality, time and costs accordingly with shared and agreed weekly & monthly production plan. Ensure that all activities in the area are organized, managed and controlled so that volume & quality objectives are met in a cost effective manner. Drive synergies ensuring that activities of different shifts are aligned with existing standards. Identify, share and implement best practices amongst all shifts and areas
  • Ensure full support to complete the qualification plan, following all qualification process and verifying all deliverables and evaluation are properly completed in all the qualification phases (Process Characterization, QP, FAT, IOQ, PQ, QR, PPQ)
  • Master’s degree in Mechanic Engineering, Electronic Engineering, Chemical Engineering or Equivalent
  • 1-3 years’ relevant experience in production
  • 1-3 years’ experience in managing people/colleagues/others
  • Good knowledge of manufacturing processes
  • Excellent written and verbal communication skills in Italian and English. Ability to communicate effectively (up, down, and laterally, including technical and non-technical personnel) with others with strong communication skills
  • Strong critical thinking, time management and organizational skills
  • Demonstrated ability to multitask and consistently meet deadlines
  • Be independent and a team player at the same time
44

Engineer, Process Support Resume Examples & Samples

  • The incumbent shall be fully dedicated to the assigned manufacturing line
  • Maintaining the line audit ready at all times through assurance of procedural readiness, housekeeping, material and product controls, mix up risks and through continuous evaluation (audit) of the product and process
  • Makes changes as appropriate on the line to aid in compliance and productivity assurance
  • Supports the Supervisor and responds to technical issues on the line
  • Approval of work orders, equipment qualifications and line related COs, as needed
  • Works to improve yield in line with site CIP targets
  • Works towards preventing/eliminating NCMRs, yield issues and productivity barriers
  • Works with line support team (QC supervisor, Mfg Supervisor, ME, Line Investigator) to perform on line issue triage to evaluate issues and determine if non-conformance is present, determine initial bracketing and containment, and generate ER if needed
  • Supports line investigators with data gathering and analysis and evaluations as needed
  • Responsible for communication to Management and other stakeholders of new quality events
  • Execution of human related exception subtasks
  • Support AVPR projects, as needed
  • Ensures operator training is adequate to ensure proper execution of the manufacturing processes
  • Identify, evaluate and implement Mfg/QA procedures to ensure the quality of products
  • Create a culture of positive engagement on the line
45

Aseptic Process Support Specialist Resume Examples & Samples

  • Minimum 10 years experience in Manufacturing, working in sterile environments with background in microbiology and sterile process equipment design
  • Extensive hands on experience in the development of aseptic programs include media simulation, smoke studies, Clean Room Qualification, Steam-in-Place validation, Environmental Monitoring, etc
  • Incumbent must possess strong analytical, problem solving, and technical writing skills required to provide Quality, microbiological and technical expertise for sterility assurance investigations related to media challenge/sterility failures, product deviations, and contamination control
  • Must also possess demonstrated interpersonal skills, including leadership, coaching and development, performance management, motivation, communications and negotiations
  • Use of Six Sigma and Lean Six Sigma tools
  • Pharmaceutical Experience in an operations or aseptic technical support leadership position
46

Process Support, Summer Intern Resume Examples & Samples

  • Work closely with many different resources at Ellucian including professional services Elevate functional consultants, delivery leads, and leadership
  • Assist with developing specifications for Ellucian Elevate product features and/or services essentials
  • Learn methods for developing software test plans to verify data and documentation accuracy
  • Support activities around development of decision workbooks, implementation guides, test plans, job aids and other services delivery materials
  • Aid in creation of standard operating procedures and application of new processes
  • Assist with development and review of educational materials for online subscription library
  • Provide support for consultants involved in client mapping for data migration
  • Assist with coordinating and monitoring status of internal activities
  • Participate in regular internal status meetings with functional and technical leads
47

PM Tools & Process Support Analyst Resume Examples & Samples

  • Experience working in a high-paced, agile, matrix team environment
  • Ability to quickly evaluate options, make decisions and execute within an intense high-tech environment
  • Solid communication, multitasking, and analytical skills
  • MUST HAVE: Superior proficiency in Microsoft Office
  • PREFERED: Previous experience with Enterprise level Project Management tools an asset
  • SQL/Oracle experience an asset
  • Technical Support experience on applications with multiple functions
  • PREFERED: Prior knowledge of Planview Enterprise from an end-user and technical support perspective
  • End user reporting and service management tools
  • Mainframe, Client Server
48

Manager, Process Support Engineer Resume Examples & Samples

  • Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system
  • Responsible for demand planning and financial forecast of activity
49

Process Support, CRM Advise, Summer Intern Resume Examples & Samples

  • Work closely with many different resources at Ellucian including professional services Ellucian CRM Advise functional consultants, delivery leads, and leadership
  • Assist with developing specifications for Ellucian CRM Advise product features and/or services essentials. product delivery. project management opportunity
  • Learn methods for developing software test plans to verify data and documentation accuracy
  • Support activities around development of decision workbooks, implementation guides, test plans, job aids and other services delivery materials
  • Aid in creation of standard operating procedures and application of new processes
  • Assist with development and review of educational materials for online subscription library
  • Provide support for consultants involved in client mapping for data migration
  • Assist with coordinating and monitoring status of internal activities
  • Participate in regular internal status meetings with functional and technical leads
50

Process Support Engineer Resume Examples & Samples

  • Assist in the Introduction of new products, determining the most efficient production methods, giving the design / production team guidance as necessary
  • Conducts training / guidance to operators on production related topics
  • Develops and maintains an awareness of modern production engineering practices, processes and techniques
  • Generating risk assessments (HazOps)
  • Support shop floor production equipment (maintenance)
  • Responsibility for ensuring a financial awareness to process activities but no direct budgetary responsibility
  • You will be required to develop solutions to resolve a variety of manufacturing process problems so as to maintain a smooth and efficient manufacturing function
  • You will be expected to work with your manager and colleagues in understanding the departments objectives and deadlines and planning your work in order to meet these priorities
  • Good working knowledge of manufacturing process control techniques
  • A detailed knowledge of production processes and practices are essential, experience in electromechanical production including knowledge of material and process constraints preferable
  • High quality and sustained output, and show flexibility when assigned to the various production engineering and related disciplines
  • You will have demonstrable experience within electronics manufacturing industry and be qualified to ONC level (or equivalent) in a relevant subject
  • Be organised and able to work methodically and accurately under pressure
  • Experience of a drawing package tool would be an advantage but not essential
  • Experience of Microsoft office skills using Word and Excel
  • Knowledge of a relevant MMS would be beneficial
  • Ideally you will have experience of new product/process introduction
  • LI-NOWRAP
51

Business Process Support Resume Examples & Samples

  • Provide business driven user support to ensure the timely response to business questions and issues to foster a productive environment and application knowledge, i.e. help desk Tier 2 & 3 phone support, application access request processing to ensure compliance and controls
  • Analyze National Grid business processes related to the use of systems and identify/implement opportunities for change to maximize efficiency and value of the system to the users
  • Develop test plans and documentation for application upgrades and other changes and perform user acceptance testing to ensure changes are effectively tested meeting business requirements to mitigate risk
  • Collaborate with technical groups to investigate and resolve issues
  • Bachelor's degree required in Information Systems, Geography, Engineering, Business or related fields and up to 5 years of related experience
  • Experience working in help desk environment
  • Proficient with computer applications including demonstrated skills in spreadsheets, databases and query tools
  • Strong written and oral communication skills, able to articulate information to technical teams and business key stakeholders
  • Knowledge of GIS applications (GE Smallworld, ESRI) preferred
52

Process Support Associate Resume Examples & Samples

  • Strong understanding of procurement process
  • Experience with services - Performs vendor communications and work order management for an assigned customer account
  • Utilizes service requests or work order information obtained from client assigned tool, and works with assigned Call Scheduling team to meet the customer’s service commitment for all Scheduled service requests
  • Attention to detail to be able to validate and track POs, Invoices etc
  • Be able to take objectives and translate them into daily set of activities
  • Ability to multi-task and follow-up on outstanding tasks
  • Proficient in using Microsoft Access, Excel, PowerPoint, and Word
  • Enthusiastic team play who demonstrates initiative and drive
  • Ability to work and communicate effectively as part of a cross-geographic, cross-organizational and cross-cultural team
  • Be able to respond to customer issues in a timely manner
  • Experience with new vendor development would be an added advantage
53

Process Support Specialist Resume Examples & Samples

  • Champion projects and process transformations throughout the Global Distribution and Logistics disciplines
  • Promote holistic improvements to value streams which link to Global Distribution and Logistics Network
  • Upgrade business processes, OP’s and standards which are scalable, sustainable, yielding quantitative results
  • Identify opportunities that create optimal cost/service solutions, removing waste and improving workflow
  • Investigate/recommend/implement technological solutions to keep employees from harm, maximize production capability and embrace “best practice” within and outside our industry
  • Deploy lean tools throughout the organization to eliminate waste
  • Partner with leadership team process owners to identity and prioritize projects
  • Provide regular performance reports to demonstrate effectiveness of improvements
  • Establish best practice methodologies and project plans to ensure facility and product changes are executed flawlessly
  • Manage projects from inception through sustainment
  • Facilitate groups and individuals in both transactional and manufacturing improvements
  • Bachelor’s Degree in Business Administration, Operations Management, Engineering or related field of study
  • 3-5 years of direct manufacturing or operations experience preferably in a logistics arena
  • Lean proficient, including: VSM, Kaizen, Process Flow Mapping, Kanban, Hoshin, Visual Controls, 6S, etc
  • Excellent written and verbal communications skills, including effective listening and presentation skills
  • Ability to engage others in forward thinking dialog, facilitate consensus, obtain buy-in of senior leadership and drive for successful adoption of change initiatives
  • Proficient in MS Office, Project Visio, AutoCAD (2-D Layouts), Statistical Software
  • Fosters teamwork and builds strong relationships
54

Process Support Material Handler / Receiver Resume Examples & Samples

  • Receives Merchandise. Checks and signs delivery slips from carriers and customers. Assists with loading and unloading as necessary
  • Examine orders for damage and unpacks orders as necessary onto tables to facilitate material presentation to production
  • Verifies paperwork and parts match up, takes pictures of the received parts, issues a Customer Order number in ERP System, and scans all received documentation for record retention
  • Labels and identifies orders with paperwork to ensure proper realignment of parts and paperwork after planned
  • Maintain both inside and outside areas of operation in a clean organized way. Protects customer’s product during unfavorable weather conditions
  • Coordinates the movement of materials from planning area to first production operation with the documented material presentation including right sized carts, proper item orientation, and designated packaging. Also will transport designated materials from stockroom/supermarket to production cells as needed
  • Responsible for delivering completed work orders to next operation per traveler using established delivery pattern/frequency. Work with production leads and supervisors to determine priority of existing jobs and place jobs in queue
  • Work with materials and production staff to monitor and maintain optimal levels of work in progress and MRO items within the cells. If necessary, communicate with Hytek buyers and suppliers who provide vendor managed services regarding changes in specifications or usage
  • Work with customer service and sales personnel to expedite chosen jobs through the manufacturing process
  • Actively participate in continuous improvement activities to drive positive change in productivity, delivery, and service. Be involved in Kaizen events as needed either as a participant or supporter
  • Ability to operate company truck and possess current forklift certification
  • Ability to use/learn Lean Tools and techniques to solve tactical and strategic problems and issues arising in this position
  • Internal and External customer service skills, ability to problem solve and communicate options and solutions to all levels of Hytek personnel (managers, supervisors, peers) and outside vendors
  • Proven ability to work independently and in a team
  • Excellent accuracy with a strong attention to detail and demonstrated teamwork attitude
  • Candidates must have the ability to read, write and communicate in English. Specifically, employees must have the ability to read written purchase orders and paperwork
  • Must be able to take directions from others and have the ability to work alone and/or in a team environment
  • Attention to detail is a must. Candidates must be able to multi-task and have the desire to work in a fast-paced manufacturing environment
  • Ability to multi task effectively
  • Ability to communicate well
  • 1-2 years in manufacturing material handling
55

Process Support Engineer Resume Examples & Samples

  • Works directly with customer to run regularly scheduled chamber/system qualifications (ie: particles, etch rates, etc.), review data, and report data to BU
  • Provides highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Performs product and project presentations in coordination with sales and BU
  • Supports process specification negotiations; responsible for process parameter signoff negotiations
  • Performs product demonstrations
  • Plans and performs system start-up in phases T2 and T3: Develops processes according to customer specifications
  • Preferred: Etch process
  • Computer literate and IC device knowledge
  • Internal/external networking ability
  • Ability to plan and execute mid-level complex projects and to lead medium sized project teams
  • Editing internal and external papers or presentations at seminars
  • Financial awareness
  • Provide technical leadership
56

Forklift Operator / Process Support Resume Examples & Samples

  • Operates Hilift to store, transport, and load/unload glassware and other general material handling
  • Stages product to be moved or shipped and replaces damaged cartons on load
  • Stores unused supplies and maintains an inventory of type, amount and location of items
  • Adheres to and promotes all safety policies and procedures
  • Maintains Company’s ISO performance and maintenance requirements
  • Assists and trains other team members
  • Cleans work area and perform other duties as required
  • Maintains proper reports as required
  • Rotates/transfers among departments and shifts as directed
  • Previous forklift experience, 2+ years
  • Willing to work rotating shifts and overtime, as required
  • The ability to work in a team environment
  • Must be highly safety conscious
57

Process Support Engineer Resume Examples & Samples

  • Support the fab by performing scanning electron microscopy or other metrology work
  • Working with team members and engineers in the development fab to process and characterize wafers
  • Document and effectively communicate all measurements and processing steps
  • Support the production and development fab in various processing needs
  • Understanding of semiconductor processing techniques and equipment, whether through coursework or hands-on lab experience
  • Desire to learn new wafer fabrication skills and willingness to assist team members
  • Knowledge of III-V semiconductors, preferably Gallium Arsenide and Gallium Nitride
  • Desire to work in a semiconductor clean room environment
58

Process Support Tech Resume Examples & Samples

  • Reading step-by-step directions from diagrams, blueprints and AutoCAD drawings
  • Use power tools to assemble and set-up production lines/set stations
  • Use and read measuring devices
59

Manager, Collections Process Support Resume Examples & Samples

  • Develop and supervise Collections Process Operations Support staff in accordance with personnel policies, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
  • Manage and provide on-call support for collections processes as directed
  • Serve as project lead for regulatory procedure implementation and process improvement initiatives including leading transmittal sheet implementations. Coordinate supplemental and corrective action training and or communication protocols, including in-services and , regulatory requirements and new staff training. May lead projects for equipment planning, preventive maintenance and validation. May manage additional regional services such as production planning and volunteer support
  • Responsible the administration of Problem Management for the Collections Department and for the management of suspect products including responding to product or procedure questions from staff at blood drives. Conduct follow-up investigations of problem reports related to the management of suspect product or issues related to deviations from procedure
  • Manage and attend level 2/3 problem investigations
  • Assist with internal and external inspections/evaluations as necessary
  • Evaluate donor complications and customer service problems and provide feedback to Collections management
  • Develop and supervise Collections Operations Support staff in accordance with personnel policies, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
  • Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success including quality assurance and problem management
  • Actively participate on cross-functional project teams and perform other related duties as necessary
  • Travel 50%-75%
60

Process Support Engineer, Kwinana Refinery Resume Examples & Samples

  • Accountable for Unit Health Monitoring and escalating emerging process risks
  • Accountable for improvements in operating envelopes and alarm management
  • Assist Process Safety maintain the register of Safety Related Devices
  • Own and maintain Process Models for translation into Production Planning tools
  • Maintain and update refinery constraints within the RUC data base
  • Maintain and update data contained within KROS
  • Maintain and update process operating guidelines and ensure all learnings and key pieces of work are captured in the operating guidelines, filenotes and/or TAR reports as required
  • Own and maintain P&ID's and Cause & Effect Diagrams
  • Provide plant troubleshooting
  • Develop the refinery through the raising of ideas to increase refinery capability and/or eliminate constraints
  • Act as technical leads for process related projects
  • Participate in BP’s Continuous Improvement Technology Forums as required and leverage technical expertise these forums for application at Kwinana
  • Monitor catalyst performance and develop and maintain catalyst strategies from cradle to grave
  • Provide technical support to the Chemical Management Supplier for the on-going management of corrosion risks and operational performance improvements
  • Provide process engineering and punchlisting expertise during plant maintenance, turnarounds and fixed bed media changes to ensure that equipment is installed as designed and identify potential mechanical issues which will impact on the performance of the plant
  • Contribute to the control of variable operating costs at Kwinana Refinery for chemicals, catalyst and energy
61

Analyst, Business Process Support Resume Examples & Samples

  • Support enduring Business Support (BPS) Solution Excellence governance by promoting adherence to the Incident Management (IM), Release Management (RM), and Change Request (CR) processes; maintain IM, RM & CR process documentation and job aids; communicate and clarify the change process to all business clients and stakeholders
  • Coordinate change management of the SAP solution through stakeholder meetings (CCB, BPS CAB and the IS CAB); provide forward schedule of pending changes as a part of the BPS release strategy; provide post-production implementation reports and updates; assist Technology teams with business and BPS approvals; maintain defect visibility to support Change Requests
  • Provide oversight on the Change Request process by monitoring and driving and overseeing the Change Request management process, consult on proposed system and business solutions, drive adherence to solution integrity principles, provide testing oversight, test case preparation support, and direction to the business to align required changes in support of National Grid strategic initiatives, plans and objectives
  • Contribute to the release management process by working with the business and BPS leadership to secure approvals from business leaders and from change requesters; participate in release audits and assist the Release Manager in management of release planning issues; interact with Business and the Application Management team to align Incident and Change Management with the approved release schedules
  • Conduct data analysis on service level objectives (SLOs) and disseminate reports as necessary
  • Assist all business functional areas as required
  • Knowledge and experience in National Grid's business operations, company policies, procedures is preferred
  • Experience in one or more of the functional business areas; Supply Chain, Human Resources or Finance is preferred
  • Working knowledge and experience with SAP
  • Experience in a functional support role team environment
  • Working knowledge of the business policies, management structure and business objectives of the Shared Services organization is desirable
  • Knowledge of relevant industry practices, the utility regulatory environment and associated legislation is desirable
  • Proficient in relevant productivity software e.g. Microsoft Office products (Excel, Word, PowerPoint) is preferred
  • Proficiency in knowledge management tools such as SharePoint, etc
  • Analytical experience / analytical proficiency and demonstrated problem solving skills
  • Knowledge of project management techniques
  • Knowledge of negotiations, influencing, and communication skills
  • Ability to work with off-shore support teams
  • Ability to prioritize solutions/changes to ensure that the goals of the business are met
62

Specialist Process & Support Resume Examples & Samples

  • Address root causes and ensure a continuous improvements by constantly verifying existing solutions and looking for better ones
  • Roll-out projects in Simplification and other programs and drive them in the cluster to deliver positive results
  • Be the change ambassador - Engage in constructive problem resolution
  • Build strong professional relations with stakeholders and be an enabler to provide second-to-none customer service
  • Take full responsibilities and end-to-end ownership of issues
  • Act and communicate proactively on projects and issues and keep the organization informed
  • Work independently and assist the team in understanding and achieving goals and standards – share knowledge and best practices
  • Be proactive, find innovative ways to improve services that we can offer our customers. Work with the countries within the cluster to drive improvements
  • Be the focal point / super-user for projects, processes and systems in the cluster
  • Be the go-to person for challenges that are faced by the customers / customer service teams and be flexible and structured to manage and work with several different issues/projects
63

Process Support Analyst Resume Examples & Samples

  • Review major incident trends that may impact end users of key business applications and service
  • Monitor processes for incident management are followed
  • Capture key information in ITSM to allow effective stewardship and analysis
  • Support users in leveraging ITSM work management tools
  • Conduct root cause analysis and develop recommendations to avoid or mitigate the effect of a reoccurrence of the incident
  • Steward gap closure recommendations and actively seek improvement opportunities
64

Process Support Operator Resume Examples & Samples

  • Print and inspect hardcopy output for evidence of errors, defects, and issues with print quality
  • Collation of printed materials
  • Providing other team members with information updates via email
  • Working knowledge of Microsoft Office: Excel, Word, Outlook
  • Strong written and communication skills
  • Bonus Experience
  • Basic knowledge of print handling and collation
  • Basic knowledge of printer development
  • Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project
65

Business Process Support Specialist Resume Examples & Samples

  • Build trusted and effective working relationships with service owners, project managers, portfolio managers and various members within GEUTS by providing a high level of support with project related task and purchase and services allocation and tracking to further evolve the maturity of the service framework for GEUTS Business Enablement on their journey to a more service operational interface towards the business
  • Perform GEUTS data entry and on going maintenance in the IT Services Financial Control Workbook
  • Perform GEUTS headcount management and tracking of existing employees, new hires and Contractors
  • Perform GEUTS Business Enablement SharePoint site maintenance and administration
  • Perform review, approval and tracking of GEUTS education and development training vouchers
  • Manage and maintain the GEUTS email distribution list across portfolio’s
  • Perform review and approval of GEUTS invoices and purchase orders in the necessary business applications and provide global support as it relates to providing a response to invoice, purchase order and business application related inquiries
  • Actively support innovation, speed and quality across the GEUTS organization
  • Other tasks may be assigned from time-to-time
  • Analysis of processes to better support the GEUTS leadership, finance, service portfolio management, and supplier/procurement departments
  • Strong organizational skills with experience with managing processes
  • Ability to work in a high pressure IT operations environment (either directly or indirectly)
  • Very good understanding of key performance indicators relevant for the role
  • Experience in working in a global environment and an ability to interact with different cultures
  • Ability to effectively communicate and collaborate with diverse audiences
  • Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem solving skills
  • Strong expertise of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) and SharePoint
  • Extensive experience with Microsoft Excel is required, including the use of formulas, creation of pivot tables, vlookup and advanced financial functions
  • No supervisory responsibilities will be expected for this position
66

Process Support Representative Resume Examples & Samples

  • Analyze the request for PO and create a purchase order in ARIBA after ensuring all the perquisites for creating a PO are met
  • Manage communications with low volume vendors; Agency letters, process information, etc
  • Invoice Audit and payment processing
  • As directed, follow up with vendor invoice issues
  • Processing and maintaining supplier data as part of Enterprise Solution deals - Quotations, Purchase Orders, Invoices, instruments, etc
  • Prepare PO and/or Invoice reports as required
  • Draft, review, edit and modify MSA and SOW documents as required
  • Negotiate/establish pricing for small sized deals (strong negotiation skills are needed)
  • Performs vendor communications and work order management for an assigned customer account
  • Requests vendor quotes, Service Order confirmation numbers and work schedule dates for schedule Preventative Maintenance
  • Basic written, reading and verbal skills in GERMAN language as the person will work closely with partners in Switzerland and BeNeLux
  • Strong understanding of procurement process is a MUST
  • Hands on experience in creation POs with ARIBA and processing Invoices
  • Experience with services - Performs vendor communications and work order management for an assigned customer account
  • Utilizes service requests or work order information obtained from client assigned tool, and works with assigned Call Scheduling team to meet the customer’s service commitment for all Scheduled service requests
  • Attention to detail to be able to validate and track POs, Invoices etc
  • Be able to take objectives and translate them into daily set of activities
  • Solid time management skills
  • Ability to multi-task and follow-up on outstanding tasks
  • Strong written and verbal communication skills in English
  • Proficient in using Microsoft Access, Excel, PowerPoint, and Word
  • Enthusiastic team play who demonstrates initiative and drive
  • Ability to work and communicate effectively as part of a cross-geographic, cross-organizational and cross-cultural team
  • Be able to respond to customer issues in a timely manner
  • Experience with new vendor development would be an added advantage
67

Process Support, Summer Intern Resume Examples & Samples

  • Work closely with many different resources at Ellucian including professional services Recruiter technical consultants, functional consultants, project managers and leadership
  • Assist with developing specifications for Recruiter product features and/or services essentials
  • Support activities around development of decision workbooks, implementation guides, job aids and other services delivery materials
  • Provide support for Project Managers and Delivery Leads throughout the project management cycle
68

Production Process Support Engineer Resume Examples & Samples

  • Develop, document and support all processes used for assembly of precision components
  • Lead cross functional team in determination of root cause and take corrective action for non- conforming products. Corrective actions may include the creation of, or changes to, part drawings, assembly drawings, assembly procedures, in-process tests or procedures and tooling
  • Ensure that the design and documentation of the assembly and test methods (internal and external to the factory) of all products and components are appropriate to ensure required quality levels are met
  • Collaborate with product development engineers to provide input for manufacturing specifications and requirements
  • Work with Manufacturing Engineering personnel to ensure that new products releasing into manufacturing have all processes accurately developed and documented
  • Train assembly operators on release of new processes
  • Engage with vendors to develop special processes, review vendor's process, capabilities and assist in approval of new vendors
  • Initiate and approve engineering changes by reviewing parts, drawings, procedures and assemblies
  • Coordinate and complete preventative maintenance to verify and validate tools. This includes identifying and assuring procurement of all custom and special tools required
  • Ensure smooth start-up of production, this may include travel to and working at a global production facility (including vendors) for a period of time
  • Recommend and implement cost saving initiatives related to process or design improvement
  • Together with Quality personnel, track vendor performance and initiate vendor quality improvement activities
  • Ongoing review of manufacturing cell layout and performance related to capacity
  • Other duties as required by Global Director, Manufacturing Engineering
  • L1-LB1
69

CCC Process Support Analyst Resume Examples & Samples

  • CS Re-Platform and Customer Interaction Process Ownership – Support Leads by providing analysis, coordination, process reviews and process development, and by creating detailed deliverables as needed. Attend CS Re-Platform workshops as assigned, and partner with SMEs to implement roadmap actions. Conduct research, analyze findings, and recommend actions to ensure project success or mitigate risks
  • Change Management - Perform business readiness/change management planning and implementation as needed. Create communication and change management collateral where appropriate, and coordinate/schedule communications
  • Support Projects impacting CCC Operations
  • Must have 2 or more years of project management experience
  • Must have 2 or more years of analytical experience
  • Bachelor degree in business or related field
  • Intermediate to high proficiency in Microsoft Word, Excel, PowerPoint, and Visio
  • Five or more years’ experience conducting analysis
  • Knowledge of CCC processes and functions
  • Call Center Acumen - understanding of procedures, policies and organizational functions
  • Understanding of Project Management Methodology
  • Two years’ experience working on technology projects
  • Experience planning and implementing organizational change management methods
  • Adept at researching and assembling information
  • Strong verbal and written communication
70

Director, Process Support Engineer Resume Examples & Samples

  • Engages with customers at a senior and management level to identify High Value Problems. PSEs can progress within the Process Support Engineer job family where they will have increasing responsibility at N and N+1 for several products. Or, they can switch to the Technical Director family to have more focus on the products at N+1 and N+2
  • Work closely with BUs to develop DVS solutions to address customer High Value Problems
  • Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications
  • Mentor and oversee technical development of entire PSE team at assigned location. Implement appropriate training plans to enhance strength of the team
  • Technology expert in multiple product lines in at least one BU
  • Expert integration knowledge
  • Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
71

Business & Process Support Program Manager Resume Examples & Samples

  • Develop, organize and monitor specialized projects and programs across multi-disciplinary work groups; analyzes and reports project status and research information; monitors project performance, deliverables, and content
  • Develops and manages brand and marketing integration initiatives on departmental products and communication material; coordinate due dates and collaborates with team members on organizing and scheduling deliverables
  • Reviews and edits documents and communication material to create visually appealing, user friendly, and to meet content expectations
  • Manages, tracks and updates annual departmental plans, guidelines, reports and surveys; develops and maintains business unit process mapping assignments and recommends process improvement changes
  • Collaborates with unit leaders and manages EH&S metrics; executes data queries across all disciplines in support of reporting needs and to identifying trends that drives business decisions
  • Monitors and processes procurement of goods and services, in addition to supporting financial, accounting, budgeting, reconciliation and auditing functions
  • Prepare financial reports by collecting, analyzing, and summarizing account information and to identify trends
  • Ensure information and documents are organized and secured; exercises confidentially, tact and diplomacy
  • In partnership with unit leaders, ensures EH&S participants are in compliance with the departmental Occupational Health Program
  • Serves as a back-up liaison to the EH&S embedded Communicator for the Business and Finance Communications group on branding and marketing standards
  • Exercise strong communication, negotiation, team building skills and interpersonal awareness to work collaboratively with a diverse set of people across groups and organizational levels
  • Provides operational support to the EH&S Compliance Officer Program
  • Supports and represents the department at events, conferences, meetings and committees
  • Occasional travel operating an ASU motor vehicle from primary work location to various on-campus and off campus sites
  • Experience in project management, defining purpose and scope, responsibilities, outcomes and documenting activities and tracking progress
  • Experience with developing and maintaining metrics, reports and statistical analysis that drive strategic business decisions
  • Experience with purchasing, accounting & budgeting procedures, techniques and associated online systems
  • Experience in preparing auditing, financial reconciliation and expense tracking reports
  • Experience with workflow/process flow diagramming and documentation
  • Evidence of effective written and verbal communication skills
  • Experience writing, proofreading and editing instructional or technical materials
  • Experience with communicating, promoting uniformity and consistency of brand and marketing standards
  • Experience in developing and maintaining collaborative working relationships with multiple stakeholders
  • Experience in work that requires being detail-oriented, self-motivated and managing competing priorities & deliverables in a deadline oriented environment
  • Experience and knowledge of Excel, Word, Outlook, Access and QuickBooks
  • Evidence of a Driver's License
72

Process Support Manager Resume Examples & Samples

  • Collate relevant processes associated with the areas within property
  • Build up a library of process documentation that is easy to access and maintain
  • Support the trialling of process by documenting information
  • Develop and continually review engagement and communication strategy appropriate to respective stakeholders
  • Support the Programme Office team in building, managing and updating the Business strategy by creating and managing the master programme
  • Population and distribution of reporting
  • Focus on maintaining the integrity of all data and processes within new ways of working and systems
  • Support with the updating of new and existing IT systems to reflect agreed process
  • Key skills
  • O o Experience of Microsoft Applications including Process Flow Diagrams [Visio] is highly desirable
73

Process Support Operator Machining Resume Examples & Samples

  • Load product on to a moving line such as the start of the machining process and within the skirt coat department
  • Must be able to lift less than 2 pounds continuously when loading the line. This is approximately waist to chest level
  • Must be able to lift 25 pounds on an occasional (approximately one third of the workday) basis, including moving empty parts baskets
  • On a continuous basis must be able to stand and/or walk while loading the line
  • On a frequent basis must be able to reach, handle, and use fingers while loading the line, and performing quality checks such as orientation of piston on line
  • Must have good near visual acuity, as well as depth perception
74

Process Support Engineer V Resume Examples & Samples

  • Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions
  • Advanced integration knowledge
  • Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view
75

Continual Service Improvement Process Support Analyst Resume Examples & Samples

  • ITIL Foundations Certification
  • Excellent communication, team work, leadership, and conflict management skills
  • Excellent listening, organization and presentation skills
  • Lean Six sigma green belt
  • Seven or more years of ITIL, ITSM, and CSI experience
  • Knowledge of ITSM tools (e.g. Remedy and ServiceNow)
76

Process Support Analyst With English Resume Examples & Samples

  • Responsible for providing best in class customer support to a portfolio of assigned customers within defined business unit and region and in line with appropriate service level of offering
  • Maintain strong business relationship with assigned customers by utilizing soft skills to ensure customer experience is positive
  • Key interactions with Sales representatives, Customer Service, Collection Professionals and other parties
  • Behave and act in line with the Strategic Priorities set by the Chemical Organization
  • Understand business process and ensure compliance during daily operations
  • Carry out all the above responsabilities with a high degree of autonomy, full ownership and focus on details
77

Process Support Engineer Resume Examples & Samples

  • Support production area layout, coordinate automatic equipment setup and follow up continuous improvement as well
  • Maintain manufacturing process by using LP (lean production) tools with the whole production picture, including fixtures & tools management, lean changeover and materials flow
  • Initiate and drive the improvement project within production flow to control and improve the productivity and quality risk, and support EPS and TPM implementation
  • Introduce new manufactory technology and tools to get a high effective cost and production & maintenance efficiency
  • Coordinate NPI/TPI preparation works with product management team, and support NPI/TPI project fulfillments and production line setup
  • Be actively involved in daily support to production related activities
  • Bachelor or above in relevant major
  • Good knowledge of Industrial Engineering or Lean Production
  • Flueny English in Listening, Speaking, Reading and Writing
  • Approx. 2 – 3 years relevant experience is required
  • Good communication skill and project management skill
  • Working with people and play positive role in a team, showing promising characters of creativeness, persuading ability
  • Good knowledge in Six Sigma is preferred
  • Be familiar with TPM & Automation technology is preferred
  • Be familiar with Automatic and Robotic technology is preferred
78

Process Support Engineer Resume Examples & Samples

  • Reviews and reports system process performance daily to all required parties
  • Reviews resources required to support tools and site to and beyond standard maintenance and performance
  • Bachelors and Master’s degree in Physics, Chemistry or Engineering
  • At least 10 years’ experience in Semi industry with a focus on either etch products/processes or the manufacture of reticles
  • Industry experience can be either with a vendor or customer
79

STP Process Support Specialist Resume Examples & Samples

  • Working knowledge of PTP and Tactical Procurement processes
  • Profound English knowledge
  • Fluent Spanish and Portuguese
  • Can do attitude in driving for solutions taking business requirements in consideration
  • Good communicative and influencing capabilities dealing with stakeholders
  • Imaginative in finding solutions and anticipating trends to initiate changes
  • Graduate in Finance or Commercial related field with base accounting knowledge
  • Ability to represent complex technical issues in an understandable way for wider audience
  • Experienced in multinational commercial environment preferably in FMCG
80

Business Process Support Manager for Satair Group Resume Examples & Samples

  • Degree in Information Technology, Engineering, Economics or similar
  • Professional experience in the logistics, aviation or IT industry
  • Knowledge in SAP ERP master data management and access authorization
  • MS Access, MS Visio and MS Project knowledge
  • Visual basic knowledge is desirable
  • IT affinity
  • Thrive on providing fast and efficient service to internal customers
  • Ability to approach your work methodically and take pride in delivering high quality work, based on your strong analytical skills
  • Ability to multi-task in a quick-paced environment
  • Positive attitude, a team player, meticulous with a desire to explore and learn
  • Negotiation level of English and advanced German language skills are mandatory
81

Process Support Team Lead, Kwinana Refinery Resume Examples & Samples

  • Providing technical coaching and mentoring to a team of Process Engineers
  • Being accountable for assurance and improvements to operating envelopes and alarm management for an area of the refinery
  • Ensuring that the process operating guidelines and P&IDs for your area of the refinery are accurate and up-to-date
  • Provide technical sign-off on refinery requests for Process Engineering approval including Statement of Requirements, Crude Approvals and Management of Change requests
  • Accountable for assurance of unit health monitoring and the management and escalation of emerging process risks
  • Provide assurance that Process Models for the Linear Program and refinery constraints within the planning data base are maintained and updated as required
  • Accountable for the assurance of catalyst performance and the development and maintenance of end-to-end catalyst strategies
  • Provide technical support to the chemical management supplier for the ongoing management of corrosion risks and operational performance
  • Contribute to the control of variable operating costs at Kwinana Refinery for chemicals and catalyst
  • Developing capability of the refinery through participation in projects as the Project Initiator, Sponsor and/or Technical Lead
82

Associate, Collections Process Support Resume Examples & Samples

  • Assist with management of suspect products including the investigation and gaining control of the products. Completes necessary documents for suspect product management, releases product and final disposition
  • Process collections related problems through the problem management system. Ensures the reports are accurate and complete and written in a clear and concise manner. Attend root cause meetings as assigned, and respond to procedural questions from staff at blood drives
  • Processes any combination of reports which may include: customer complaints, material review board process, supply and equipment problem deficiency reports
  • Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols to assure compliance with ARC directives, Federal, State and local regulatory requirements. Responsible for assuring documentation of training and regulatory communications is accurate and timely
  • Provide on-call support for collections processes as directed
  • Manage change control for region and may act as Division coordinator for national and divisional changes
  • Respond to procedural questions from drives
  • Perform other related duties as necessary
83

Process Support Analyst Resume Examples & Samples

  • Assists with screening applicant/resumes, coordinating phone/in-person interviews
  • Compiles company information and related material and distributes to applicants
  • Prepares recurring reports and presentations as required
  • Arranges travel and lodging for select applicants as required
  • Assists senior recruiting staff with job fairs and college recruiting events
84

Process Support Analyst Resume Examples & Samples

  • Minimum of 6-months experience managing Seller Support Feeds · · · Ungating Incorrect Information (FUII) cases
  • 2+ years of business process and/or Content Editing experience
  • Basic knowledge of software and content development life cycle, including design, development, test, build, deployment processes and timelines
  • Work with clients to define best output based on expressed stakeholder needs
  • Author content and job references
  • Communicate clearly to stakeholders project requirements and status
  • Solve well-defined tasks with clear requirements and limited ambiguity
  • Utilize basic data-manipulation tools (Excel)
  • Manage expectations; prioritize own workload and communicate status
  • Provide visibility and updates to manager regarding project timeline and deliverables
  • Determine point at which problems and roadblocks will be escalated
85

Senior Process Support Administrator Resume Examples & Samples

  • Research and investigate administrative requests received via various channels- Global Operations Workbench, Remedy, BOSS/ SQR, email, phone, mail or fax- in a timely manner to ensure customer satisfaction
  • Apply the appropriate rules, regulations and procedures to ensure consistency and accuracy, while providing appropriate value add solutions to client issues
  • Process financial transactions (i.e. deposits, withdrawals, exchanges, transfers in, transfers out, adjustments) and non-financial changes (i.e. dealer and advisor code changes, investment changes, address updates, account profile changes) in response to branch requests
  • Compile and review transaction reports or data to ensure quality assurance of all the COINS transactions processed the day before
  • Perform the daily EFT reconciliation
  • Process the daily and monthly EDC transactions and reconciliation
  • Process the EFT return and reject items
  • Process/verify swift messages manually in IWS, as and when required
  • Monitor the SANC queue on a daily basis
  • Balance all Trade Finance Operations suspense accounts on a daily basis
  • Investigate all Trade Finance outstanding amounts in all accounts on a daily basis
  • Compile and create the Master Client file list on a monthly basis
  • Reconcile the delegated limits provided to BONY on a monthly basis
  • Reconcile the Bank and Country limits on a monthly basis
  • Identify and escalate in a timely manner complex issues or situations that require further analysis or investigation in order to determine nature of the problem and to identify a feasible solution for the client
  • Communicate with colleagues in Global Operations, internal and external business partners in order to identify repetitive issues, evaluate and implement solutions to improve service
  • Assist in development, maintenance and enhancement of Policies and Procedures manuals to ensure consistency in transactions and meet service level agreements
  • Support and participate in any regulatory and audit reviews to ensure that business and client risks are identified and mitigated
  • Assist the management team and department in various department initiatives or on-going projects to resolve issues that arise for continuous improvement purposes
  • Assist in the design and implementation of new technology to improve current service and offer new products or services
  • Prioritize work to meet service level agreements for the various lines of business
  • Regular contact with internal CIBC employees, teams and departments at the peer level (Branches, Compliance, Legal, Risk, AML, etc) to respond to requests and obtain information required to complete assigned work
  • 1-2 years of client service / industry experience
  • Working knowledge of Trade Finance products
  • Knowledge of Wholesale/Brokerage Operations and/or Brokerage industry (e.g. Registered Products, Investment Funds, Account Transfers, related regulations, procedures and CRA guidelines)
  • Knowledge of internal CIBC systems and applications (e.g. COINS, ECIF, TISA, PostEdge, IWS, etc.)
  • Ability to understand client queries and clearly communicate appropriate verbal and written responses
  • Ability to analyze situations/events, formulate and take appropriate corrective actions
  • Sound knowledge of PC skills and a Windows environment with the ability to toggle between programs (e.g. Word, Excel)
  • Ability to use general office equipment (e.g., adding machines, fax, photocopier, scanner, printer)
  • Ability to meet deadlines and provide acceptable service levels in conjunction with changing priorities
  • Team player ability to work with co-workers in a team environment
  • Ability to work well under pressure in a challenging and changing environment
  • Good problem solving skills with attention to detail
  • Service oriented in dealing with both internal and external departments
  • Ability to build and maintain strong relationships with business partners
  • Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs
86

Process Support Specialist Resume Examples & Samples

  • Ideally, degree, or equivalent, in relevant discipline. AME IGB or Diploma MAGB within 5 years
  • Appropriate knowledge of regulations appertaining to the food industry
  • Appropriate Health and Safety qualification and / or relevant experience
  • Appropriate knowledge of Customs and Excise procedures
  • Minimum 5 years experience in production or a central support technical role
  • Proven track record in delivering technical support and advice
  • Relevant Health and Safety experience
  • Relevant Customs & Excise experience
  • Experienced in leading and delivering projects within a functional team
  • Experienced in working in a partnership / service orientated environment
  • Experienced in working in a quality management environment
87

Mortgage Process Support Resume Examples & Samples

  • Works closely with mortgage loan processors and loan origination sources to gather and prepare documents needed to satisfy underwriting requirements
  • Makes outbound calls for documentation requests. Keeps interested parties advised as to the status of loan documentation and maintains records
  • 1-3 years of experience in a processing or customer service focused role
  • Must be highly motivated, focused and goal oriented
88

Manager, Process Support Engineer Resume Examples & Samples

  • Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement
  • Knowledge of 4 or more processes on 2 or more technologies. Advanced integration knowledge
  • Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
89

Process Support Engineer Resume Examples & Samples

  • Engages with customers to identify customer high value problems
  • Works closely with customer and FSO team to meet MSA/CSA performance KPIs
  • Serves as liaison between the customer and the SBU/SPD, ensuring clear understanding of customer issues and delivery of applicable service solutions
  • Resolves complex tool issues and leads continuous improvement projects utilizing systematic troubleshooting methodology (DOEs, FDC, Analytics, etc.).Communicate learnings to rest-of-world to strengthen service product packages
  • Strong Knowledge in 2-3 Unit Processes
  • Ability to enhance customer process
  • Process & HW Integration knowledge
  • Intermediate FSS skills
  • Expertize in DoE, FMEA, SPC, 6sigma
  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field
90

Process Support Analyst Resume Examples & Samples

  • 2+ years of similar work management experience
  • Ability to exercise leadership in a fast-paced and agile development environment
  • Experience simplifying complex concepts/ideas into concise and clear tactical details
  • Strong customer focus and obsession with quality
  • Extensive knowledge of the Seller Support platform
  • Extensive experience with JIRA or similar project management tools
  • Adept with DITA/XML and Knowledge Management strategies
  • Familiarity with Process Design concepts and methodologies
91

Analyst Customer Process & Support Voice Resume Examples & Samples

  • Receives incoming inquires from internal and external customers regarding financial transactions and/or information technology. Ensures inquiries are responded to within SLA guidelines
  • Give consistent customer service delivery. Build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers
  • Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions
  • 0 to 18 months of work experience preferred in the relevant domain
  • Understanding of ERP like PeopleSoft, preferred (For Task position)
  • Flexibility & ready to work in 24*5 working environment
  • Demonstrated basic understanding of accounting fundamentals and principles
  • Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
  • As governed by SLA requirements
  • CONTACTS (Key Relationships)
92

Process Support Specialist MDU Resume Examples & Samples

  • Processes MDU invoices and tracks annual budget in a timely manner
  • Coordinates nation-wide sales meetings for training, new product launches, etc., by securing meeting site and presentation materials/equipment. Gathers post-meeting survey feedback and compiles data for review by leadership to enhance future sales meetings
  • Assists in post-sale expediting and follow-up by ensuring contract information is properly entered into database, local government recordings have been filed, and tracking receipt of filing from local government entity
  • Works closely with field billing coordinators to ensure sold, installed and billed revenues have been properly processed and recommend areas for process improvement to improve productivity and accuracy
  • Works closely with the MDU sales team to maintain the operational infrastructure by troubleshooting issues and requests which includes billing and all other miscellaneous MDU ICOMS inquiries. Identifies areas for improvement and recommends solutions
  • Assists reporting resources to audit and troubleshoot database and report details to ensure accurate and detailed information is available to the Sales team and leadership
  • Serves as point of contact for MDU myAxis pages which serve as the strategic point of communication and tools for MDU. Ensures site contains relevant, up-to-date, and accurate information
  • Coordinates data collection from internal and external personnel, entering into standard and customized report formats, and generating reports, as requested
  • Consolidates and summarizes MDU sales operation information in a comprehensive manner and distributes on regular intervals
  • Supports maintenance, management and accuracy of MDU databases and tools, such as bulk contract billing and revenue share payments through auditing, data gathering, and reporting
  • Works closely with the MDU sales team to maintain the operational infrastructure supporting MDU training, troubleshooting issues and requests, and sales-related procedures, including product/service updates and knowledge sharing of research
  • Manages/coordinates national contracts and documents from property owners and management companies which includes, but is not limited to, creating template, sending template to client, obtaining internal signatures, store documents on myAxis, track and communicate status to team and potentially enter data into appropriate database
  • Assists with monitoring compliance with all MDU processes, such as, Bulk Wi-Fi, Exclusive use of the inside wire, etc
  • Acts as the primary point of contact and responsible party for complex, stand-alone processes that require specialized support such as In & On Program, Back-in-Bulks, Bulk Billing, Complementary accounts, Corporate Housing, etc
  • Provides customer level to support that helps achieve goals of reduced cycle time, minimal errors/defects/rework, maximum customer satisfaction and high levels of consistency and reliability. Improves processes such as reducing cycle time, reducing resources, reducing errors/defects/rework, improving customer satisfaction, improving consistency and reliability
  • May maintain dedicated e-mail boxes, web sites and other tools used to manage and track service requests, fulfill work orders, escalations, etc
  • Processes MDU invoices and tracks annual budget
  • May serve as liaison to vendors (Broadband Communities, NAA, NMHC, HBO, etc.) and marketing on sales promotions, strategies, and trends
  • Assists in the completion and generation of special projects such as budgets, strategic plans, client projects, and/or may lead projects as assigned under close to moderate supervision
93

Global Procurement Center of Excellence Process Support Manager Resume Examples & Samples

  • Business Process & Site Support
  • Strategy Enablement
  • Systems Business Process Design & Development
  • Process Documentation & Training
  • Security & Master Data Maintenance
  • Control, Audit, compliance support
94

Process Support Resume Examples & Samples

  • Respond to customer inquiries (phone, fax, mail, proof of delivery)
  • Initiate dispute resolutions, including preparation of backup documentation as required
  • Engage and/or escalate to appropriate individuals within organization to assist in resolution of customer disputes
  • Record all actions and other customer communications in customer files
  • Coordinate account adjustments to reconcile accounts, as required – check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and JDE); contact customer if more information is required; process credit adjustments
  • Recommend where appropriate to General Sales Manager’s, submission of customer accounts to outside collection agency, attorney, or bad debt
  • Provide assistance to Territory Managers and other employees on matters pertaining to customer care
  • 1-2 years customer service experience preferred
95

Manufacturing Process Support A Resume Examples & Samples

  • Prepares metal and composite products for processing and performs chemical processing on both
  • Works with Engineering and Manufacturing Engineering in developing new processes as needed
  • On a limited basis, may perform minor process duties such as: Passivates, deburrs alodines,
  • 1 or more years prior directly related paint or manufacturing process experience. Fully qualified/certified in majority of operations and products and demonstrated ability to meet or exceed production and quality standards
  • Thorough knowledge of policies, procedures and systems in functional area and ability to effectively troubleshoot problem situations
  • Proficient in reading, understanding and following follow blueprints, engineering orders, specifications, and verbal instructions. Able to perform basic to intermediate mathematical calculations
  • Effectively applies lean initiatives. Maintains and can interpret operational and quality metrics and actively contributes improvement suggestions
  • Demonstrates effective verbal, written, and interpersonal communication skills, as well as the ability to work in a team environment. Able to participate and provide input to engineering or other leaders on operational status or performance
  • Effectively demonstrates team member competencies and participates in goal setting, performance feedback, and self-development activities
  • Read and Write English proficiently
96

Process Support Engineer Resume Examples & Samples

  • Works closely with customer and FSO team to meet Managed and Comprehensive Service Agreement performance KPIs
  • Serves as liaison between the customer and the Services Business Unit/Service Product Development teams, ensuring clear understanding of customer issues and delivery of applicable service solutions
  • Resolves complex tool issues and leads continuous improvement projects utilizing systematic troubleshooting methodology (DOEs, Fault Detection and Classification, Analytics, etc.). Communicate learnings to rest-of-world to strengthen service product packages
  • Process & Hardware Integration knowledge
  • Intermediate Field Service Server skills
  • Expertize in DoE, FMEA, Statistical Process Control, 6 Sigma
97

Process Support Engineer Resume Examples & Samples

  • Performs product and project presentations in coordination with sales and management
  • Supports process specification negotiations
  • Performs product demonstrations without supervision
  • Plans and performs system start-up in phase T2: Performs Basic Process / AMAT Std. Process Verification
  • Plans and performs system start-up in phase T3: Develops process according to customer specifications without supervision - reference processes are available
  • Plans and performs system start-up in phase T4: Develops new processes according to customer specifications without supervision - no reference processes are available (e.g. JDA, alpha or beta sites)
  • Responsible for process parameter signoff negotiations
  • Drives process integration solutions under loose supervision
  • Improving existing processes or troubleshooting of excursions on qualified processes
  • Provides input for modification of existing product design
  • Other duties as assigned, i.e. safeguard health & safety
  • Preferred: Electroplating and wet-chemical processing
  • IC device knowledge
  • Ability to plan and execute mid-level complex project
  • Ability to lead medium sized project teams
  • The position requires extensive travelling (approx. > 60 %) in Germany and across Europe