Loan Support Resume Samples

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GL
G Littel
Gail
Littel
21076 Ayla Squares
New York
NY
+1 (555) 702 7308
21076 Ayla Squares
New York
NY
Phone
p +1 (555) 702 7308
Experience Experience
05/2014 present
New York, NY
Head of Loan Support & Global Trade Services
New York, NY
Head of Loan Support & Global Trade Services
05/2014 present
New York, NY
Head of Loan Support & Global Trade Services
05/2014 present
  • Manage Staff objectives and the completion of mid-year and year end performance reviews
  • Identify and assist key staff in developing specific product knowledge that can be leveraged to benefit the business whilst enhancing the individual
  • Mentor staff, facilitating training development to ensure full cross training coverage within department
  • Monitor and manage security access for assigned ABO delegate profile (IBIS, AQUA Loan IQ & EXIMBILLS)
  • Identify and create enhanced metrics to track flawless execution
  • Continuously review and streamline operational processes to increase efficiencies, controls, minimize operational risk and prevent potential losses
  • Keep up with industry initiatives that impact the business in London
03/2011 04/2014
Boston, MA
Loan Support Analyst Senior
Boston, MA
Loan Support Analyst Senior
03/2011 04/2014
Boston, MA
Loan Support Analyst Senior
03/2011 04/2014
  • Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio
  • Manage deal flow on a complex and evolving portfolio of loans throughout the United States
  • Oversee internal and external underwriting and site inspection resources. Coordinate directly with internal and external resources to ensure timely completion of assignments
  • Interact with loan sellers and originators to address questions and issues identified by the underwriting team. Additionally, you will interact with our clients through rollup calls and in person meetings
  • Manage logistics including delivering final diligence models to clients, billing, invoicing and other time sensitive transactional issues. This includes daily interaction with loan sellers and Midland’s contractors to ensure timely delivery of loan level information which facilitates the underwriting process
  • Develop technical expertise with excel modeling and third party databases to improve the overall diligence product
  • Develop technical expertise through the analysis and underwriting of commercial real estate assets
04/2005 10/2010
Detroit, MI
Loan Support Analyst
Detroit, MI
Loan Support Analyst
04/2005 10/2010
Detroit, MI
Loan Support Analyst
04/2005 10/2010
  • Researching and responding, in written form, to complex customer inquiries including highly escalated issues.
  • Maintaining strict regulatory compliance regarding content of correspondence to customers as well as timeliness of responses
  • Mitigate risk by knowing the fundamentals of commercial construction loan monitoring
  • Role supports an incoming call center and processing area
  • Entering Recording information via Rapid Entry Screen
  • Work closely with the Client, Relationship Manager, Internal and external service partners regarding commercial construction loans
  • Interpret loan documents in order to process loan fundings, payments, maintenance requests and regulatory reporting
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Florida International University
Bachelor’s Degree in Business
Skills Skills
  • Strong verbal communication and writing skills
  • Ability to multitask and adhere to deadlines
  • Extensive knowledge organization products and lending processes and systems
  • Strong time management skills. problem solving and organizational skills
  • Proficient PC skills
  • Ability to read and interpret complex loan documents
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures
  • Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio
  • Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio
  • Ensures the appropriate materials and documentation are available to complete transactions
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15 Loan Support resume templates

1

Loan Support Analyst Resume Examples & Samples

  • Special consideration will be given to candidates with experience in asset-based lending, secured lending, commercial loan services and private or public accounting
  • All candidates should be extremely self-motivated, highly organized and able to meet multiple deadlines of varying priority
  • Additionally, candidates should have the business knowledge and skills necessary to perform comprehensive analysis of complex business records and commercial loan structures and be able to arrive at and to articulate accurate, balanced and reliable conclusions
  • Candidates must possess strong verbal and written communication skills and be able to interact clearly and professionally with managers, peers, internal customers, and Bank clients
  • Intermediate-to-Advanced proficiency with all standard office applications is required, including spreadsheets, word processing, calendar, email, and task management
2

Loan Support Analyst Resume Examples & Samples

  • Strong verbal communication and writing skills
  • Ability to multitask and adhere to deadlines
  • Must have strong organization skills. Effective problem resolution skills
  • Extensive knowledge organization products and lending processes and systems
  • Proficient knowledge of PNC's documentation and compliance requirements
  • Strong time management skills. problem solving and organizational skills
  • Ability to read and interpret complex loan documents
3

Operations Loan Support Analyst Resume Examples & Samples

  • High school diploma or GED (bachelor's preferred)
  • 3 - 5 years of prior loan processing experience (or relevant and recent comparable experience) A combination of a college degree and a year previous loan specific experience in lieu of min 3 - 5 years related experience is accetable
  • Excellent time –management skills
  • Excellent customer-service skills
  • Able to multi-task and meet strict deadlines
  • Basic computer systems navigational skills
4

Head of Loan Support & Global Trade Services Resume Examples & Samples

  • Review regulatory requirements and their effects on Loan Administration and Global Trade Services
  • Continuously review and streamline operational processes to increase efficiencies, controls, minimize operational risk and prevent potential losses
  • Initiate and lead efforts in support of the emerging European business products, relating to Loan Administration and Trade Services requirements
  • Keep up with industry initiatives that impact the business in London
  • Identify and create enhanced metrics to track flawless execution
  • Control of forecast accuracy and efficiency, indentifying cost saving opportunities
  • Monitor and manage security access for assigned ABO delegate profile (IBIS, AQUA Loan IQ & EXIMBILLS)
  • Strengthen partnership with business partners and other support teams to enhance overall customer experience
  • Mentor staff, facilitating training development to ensure full cross training coverage within department
  • Identify and assist key staff in developing specific product knowledge that can be leveraged to benefit the business whilst enhancing the individual
  • Manage Staff objectives and the completion of mid-year and year end performance reviews
5

Consumer Loan Support Spec-mortgage Banking Resume Examples & Samples

  • Fee Accounting: Responsible for ensuring that customer payments have processed successfully through ChasePaymentech and interfaced with CLOSR
  • FHA Case Number Ordering: Utilizing FHA Connection and Mortgage Banking Origination Systems, complete required steps needed to obtain and notate a FHA Case Number for the subject property
  • Access loan in system and make determination if the document is required to be mailed
  • Properly update system comments with status of letter mailing
  • Complete mail ticket / log to be used for reconciliation with Mailroom
6

Mortgage Loan Support Specialist Resume Examples & Samples

  • Incumbents in this position would typically possess at least 3 years of loan processing or bank related experience and function as intermediate to senior specialist
  • Mortgage file/pipeline management and Customer Service experience
  • Knowledge of Mortgage related compliance, FHA/VA loans, regulations and Title/Appraisal review experience
  • Solid communications planning/organization skills
  • Customer service and quality focused
  • Incumbents in this position would typically possess 5 years of loan administration or bank related experience
  • This senior level Specialist may be responsible for training, monitoring of daily assignments and acting as Subject Matter Expert
  • Must possess the following: Mortgage file/pipeline management and Customer Service experience
7

Supervisor, Mortgage Loan Support Resume Examples & Samples

  • Requires demonstrated interpersonal skills
  • PC skills to include a good working knowledge of relevant applications, and
  • Demonstrated planning and organizational
  • May require 5 or more years supervisory experience, or in-depth working knowledge of function/department with 2+ years supervisory experience
8

Loan Support Analyst Lsam On Call Resume Examples & Samples

  • Handle assignments based on availability and expertise with flexibility and willingness to handle various tasks as requested
  • Maintain open lines of communication with supervisor as to availability for work assignments
  • Examples of tasks may include: Order and track third party reports based on client guidelines and expectations – utilizing vendor portals and/or order forms as dictated by various vendors
  • Assist the Conversions Department with onboarding or offboarding of loans from Key’s platform, working with loan file documentation, data entry, and quality control to insure a timely and accurate transfer of loans
  • Assist the Underwriting Department with preparation of asset summaries and cash flow models, assemble photos and maps, and gather property level data
  • Good communications skills, both written and oral
  • Strong ability to multi-task, handling a variety of duties at once
  • Work efficiently in a deadline-oriented environment
  • Understanding of commercial real estate lending
9

Mortgage Retail Loan Support Specialist Manager Resume Examples & Samples

  • 7 years of experience in mortgage lending with increasing responsibility
  • 5 years of supervisory/management experience
  • Handles complex job duties/responsibilities and special projects independently
10

Consumer Loan Support Spec Resume Examples & Samples

  • Fee Accounting: Processing all refund requests and submitting to Corporate Accounting
  • Receive daily work assignments as defined by MIS reporting
  • Generate appropriate package, print and group according to internal procedures
  • Properly update system comments with status of letter mailing
  • Prepare the letter to be mailed to the customer
11

Loan Support Processor Resume Examples & Samples

  • Processes new applications/requests submitted by Line Officers to verify completeness and accuracy of applications prior to submitting to pre-underwriting
  • Review existing customer account information and relationship in the system to calculate any exposure and determine which Underwriter to route to for proper approval authority
  • Validates and collects all financial information required for UW, this includes linking aggregate exposures, gathering credit reports and requesting/ordering third party vendor inspections
  • Responsible for conducting Customer Due Diligence. Ensure loans are compliant with bank policy and procedure, regulatory requirements (flood, OFAC etc.), and all closing conditions are met
  • Creates and mails all written customer notifications applicable by bank policy, compliance or related regulatory conditions
  • Ensures that customers receive prompt, courteous, and accurate responses whether systematically or through e-mail, fax, or telephone. Resolves any problems in a timely manner or escalates to supervisory staff
  • Responsible for making the initial customer contact and ongoing monitoring of past due Real Estate Property Taxes
  • Scans and images all incoming customer information applicable to the application process to be maintained in the electronic credit file
  • Years of functional/professional experience: 1+ years
  • Alternative: Combination of education and experience (years /description) Commercial Loan experience preferred
12

Mtg Loan Support Specialist Resume Examples & Samples

  • Knowledge of Mortgage file/pipeline management, Mortgage related compliance regulations, FHA/VA loans, and Title/Appraisal review experience
  • Solid communications planning/organization skills, Customer service experience with quality focus
  • Must be adaptable and pays close attention to detail
13

SBA Loan Support Specialist Resume Examples & Samples

  • Performs loan accounting activities such maintaining all SBA Department general ledger accounts by performing daily account balancing and monthly general ledger/DDA account reconciliations and certifications meeting all prescribed deadlines
  • Assists with investor loan sales and related accounting
  • Maintains investor and government agency status/discrepancy reports
  • Completes SBA 1502 reporting
  • Requires the ability to manage and prioritize job duties to meet strict deadlines
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Follows all Bank policies and procedures and compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
14

Loan Support Analyst Resume Examples & Samples

  • Manage a portfolio of commercial construction loans on a daily basis
  • Mitigate risk by knowing the fundamentals of commercial construction loan monitoring
  • Interpret loan documents in order to process loan fundings, payments, maintenance requests and regulatory reporting
  • Respond to moderately complex commercial loan issues and internal loan system reporting
  • Work closely with the Client, Relationship Manager, Internal and external service partners regarding commercial construction loans
15

Loan Support Analyst Resume Examples & Samples

  • Perform calculations, reconciliations and analysis related to loan servicing activities in accordance with Midland policies and procedures
  • 4 year college degree is strongly preferred
  • Experience and proficiency with MS Office applications is required, including intermediate Excel skills
  • Proven organization skills, including time and task management, is required
16

SBA Loan Support Servicing Analyst Resume Examples & Samples

  • Responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology
  • Will provide a strong link between the business community and information technology in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals
  • Makes recommendations based on product vision and market requirements, researched data and priorities
  • Will elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems
  • Collaborates with stakeholders and subject matter experts in order to document, communicate, validate and refine necessary requirements and make recommendations
  • Serve as key resource for Digital Customer Experience Implementation project
  • Assist Business Owner with Business Case development and RFP process (as applicable) during the Project Initiate Phase
  • Under direction of the Project Manager during Plan Phase, interpret business needs and translate into application and operational requirements
  • Serve as a liaison between business units and technology teams through which requirements flow
  • Assists in Integration and Acceptance Testing
  • Supports the development of training and implementation material
  • Participates in the implementation, and provides post-implementation support
  • Requires a bachelor’s degree in business, project management, business systems or equivalent
  • 1-3 years of relevant business analyst and/or project management and/or operations experience
  • Strong business operations knowledge, analytical and problem solving skills
  • Strong data analysis skills including business operations and/or project management
  • Knowledge of banking policies, procedures, practices and documentation
  • Strong knowledge of development concepts and practices, business operations and potential applications
  • Ability to work effectively with individuals and groups across the company to manage customer relationships
  • Online banking / digital channels knowledge and experience preferred
17

Loan Support Analyst Resume Examples & Samples

  • Role supports an incoming call center and processing area
  • Resolution for escalated customer issues and ability to provide excellent customer service
  • Handle incoming documentation from customers and third parties
  • Order inspections and upload results
  • Review claim checks and release or deposit funds based on Investor guidelines
  • Issue funds to contractors and customers based upon claim status
18

Loan Support Analyst Resume Examples & Samples

  • Researching and responding, in written form, to complex customer inquiries including highly escalated issues
  • Actively working with service partners and other lines of business to provide appropriate and accurate response and resolution to any issues
  • Maintaining strict regulatory compliance regarding content of correspondence to customers as well as timeliness of responses
19

Loan Support Analyst Senior Resume Examples & Samples

  • Manage deal flow on a complex and evolving portfolio of loans throughout the United States
  • Oversee internal and external underwriting and site inspection resources. Coordinate directly with internal and external resources to ensure timely completion of assignments
  • Interact with loan sellers and originators to address questions and issues identified by the underwriting team. Additionally, you will interact with our clients through rollup calls and in person meetings
  • Manage logistics including delivering final diligence models to clients, billing, invoicing and other time sensitive transactional issues. This includes daily interaction with loan sellers and Midland’s contractors to ensure timely delivery of loan level information which facilitates the underwriting process
  • Develop technical expertise with excel modeling and third party databases to improve the overall diligence product
  • Develop technical expertise through the analysis and underwriting of commercial real estate assets
  • Underwriting and processing borrower requests for CMBS loans
  • Analyzing financial statements, rent rolls and site inspections for whole loans, B notes and mezzanine loans; and
  • Supporting the Special Servicing and Performing Asset Management teams as required
  • Computer skills to include: Spreadsheet and Word processing
20

Capital Markets Loan Support Specialist Resume Examples & Samples

  • Must demonstrate professional behavior and be able to work in both individual and team environments
  • Candidate must be punctual, dependable and adhere to company policies and procedures
  • 3+ years experience in mortgage loan servicing with emphasis in default functions is preferred
  • General knowledge of foreclosure process strongly preferred
21

Commercial Loan Support Resume Examples & Samples

  • Set up, process, and monitor documents, and files for commercial loan package completion to meet lending specifications. Review and monitor loan documents for accuracy, completeness and adherence to approval conditions
  • Monitor existing loans to ensure complete conformity with terms. Follow up with customer to obtain all necessary information and clarification on financial analysis materials and resources
  • Process advances of funds for payment of credit accounts at the request of the borrower or Commercial Relationship Manager. May negotiate loan-signing dates with customers and Commercial Relationship Manager. May work with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution’s interests in the credit relationship
  • Responsible for GL Certification which includes research, balancing and certification
  • May perform preliminary review of property and liability insurance to ensure it complies with bank policy and procedure
  • May provide customer service, administrative support and inter/intra office communication support for the department
  • Demonstrate compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keep up to date on regulation changes. Follow all Bank policies and procedures, compliance regulations, and complete all required annual required or job-specific training. Responsible for other duties as assigned. Actively learn, demonstrate, and foster the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
  • 1-2 years previous office, commercial loan, or retail banking experience
  • Basic analytical and problem solving skills
  • Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
22

MB Consumer Loan Support Specialist Resume Examples & Samples

  • Fee Accounting: Responsible for ensuring that customer payments have processed successfully through Chase Paymentech and interfaced with CLOSR
  • Fee Accounting: Complete required internal procedures to effectively reconcile Credit Report requests along with established loan inquires and or accounts
  • FHA Case Number Ordering: Utilizing FHA Connection and Mortgage Banking Origination Systems, complete required steps needed to obtain and notate a FHA Case Number for the subject property
  • Returned Mail Processing: Receive incoming Mail that was deemed as undeliverable and complete thorough research in efforts to determine correct mailing address, properly update system with status of mailing, and prepare envelope for mailing
  • Letter Mailing
  • Access loan in system and make determination if the document is required to be mailed
  • Properly update system comments with status of letter mailing and prepare the letter to be mailed to the customer
  • Complete mail ticket / log to be used for reconciliation with Mailroom
  • Possess strong attention to detail and strong problem solving skills
  • High school diploma or equivalent preferred
  • Basic office skills
  • Ability to work independently or as part of a team
23

Loan Support Senior Rep Resume Examples & Samples

  • Monitor the mortgage loan support task queue to ensure no tasks are past due. Assign tasks as needed
  • Conduct quality control reviews of tasks performed
  • Assign requests and projects received via email to applicable person
  • Support training initiatives for employees
  • Distribute incoming mail
  • Fulfill requests for information received from various departments
  • Conduct document searches for customers and mortgage servicing staff
  • Provide ad hoc project support as required
  • High School diploma or equivalent required
  • Minimum of two (2) years of experience in Mortgage Loan Support required
  • Analytical, with an ability to identify and resolve problems
  • Well organized, paying close attention to detail
  • Ability to manage multiple priorities in a timely manner
  • Ability to meet the needs of internal and external customers by delivering high quality service
  • Rapidly adapts to changing information, conditions and/or unexpected obstacles
  • Operates effectively in a team environment as well as independently
  • Proficiency with Microsoft Office products (Word, Excel, etc.) preferred
24

Loan Support Analyst Resume Examples & Samples

  • Entering Recording information via Rapid Entry Screen
  • Managing Status Reports
  • 10-key data entry strongly preferred
  • Work with a sense of urgency; self-motivation
  • High engagement and strong work ethic
  • Positive attitude, confident
  • Being adaptable to change
25

Commercial Loan Support Specialist Resume Examples & Samples

  • Loan Booking - Requires a thorough knowledge and understanding of commercial loan documentation and the AFS loan accounting system to which they are booked
  • Must be extremely organized in thoughts and procedures
  • Is responsible for timely and accurate input and the ability to question when any documentation is outside the norm
  • Must be able to book new, renewed, extended loans as well as Letters of Credit, Swap and ACH exposures
  • Will have to be proficient at using the AFS Construction Lending Module. If done well, the loans will be set up correctly according to the documentation and approval
  • Review of advance requests from the Builder Finance Group and funding of advances either by wire or deposit to FSB checking account
  • Creating electronic files of complete loan documentation and ensuring that flood information is stored in the correct place
  • Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies
26

Investments Bank Loan Support Senior Consultant Resume Examples & Samples

  • 3-5 years of financial reporting, accounting or related experience
  • Accounting/Finance degree preferred
  • Advanced Excel skills required (formulas/pivot tables, etc)
  • Intermediate querying skills and the ability to learn multiple applications, including database and reporting applications
  • Advanced skills in Microsoft Excel, Outlook, Word, Microstrategy and SAP
  • Advanced oral and written communication skills to all levels of staff and management
  • Good analytical and issue resolution skills
  • Demonstrate initiative, creativity and a high degree of self-motivation
  • Good problem solving and decision making skills
  • Work independently, flexible and good organizational skills
  • Strong time management skills and ability to meet deadlines
27

Loan Support Analyst Resume Examples & Samples

  • Perform in-depth research to determine root cause analysis on tax penalties
  • Manage queue of research tasks ensuring that they are completed within the appropriate time frame
  • Monitor follow-up tasks to ensure accurate completion of requests
  • Prioritize work with an emphasis on escalated tasks
  • Send proper customer correspondence
  • Perform research on various aspects of the tax process including tax lines, history, parcel numbers and other various instances
  • Monitor and recover tax penalties from third parties
28

Loan Support Analyst Resume Examples & Samples

  • Perform in depth research to identify the HOA name of properties in default
  • Daily manage queue of tasks ensuring that they are completed within the appropriate time frame
  • Monitor follow up tasks to ensure accurate completion of requests
  • Prioritize work putting extra emphasis on escalated tasks
  • Correspond with HOA companies and their attorneys, as well as PNC’s foreclosure attorneys
  • Perform research on various aspects of the HOA process
  • Issue HOA payments based on internal and investor guidelines
29

Loan Support Specialist, / Researcher Resume Examples & Samples

  • Extensive experience in Foreclosure and Default/Loss Mitigation servicing functions
  • Extensive experience in reading, interpreting and understanding loan contracts and documentation
  • Excellent practical understanding of GSE servicing contracts, regulations and guidelines
  • Attention to detail with strong analytical skills with a primary focus on reading and comprehension
  • Ability to express research through both written and communicative methods
  • Ability to work in a quiet environment with minimal peer interaction
  • Must demonstrate professional behavior and be able to work in both individual and team environments
  • Candidate must be punctual, dependable and adhere to company policies and procedures
30

Temp-to-hire Loan Support Associate Resume Examples & Samples

  • Use provided checklist/guidelines to verify documents including bank statements, pay stubs, rental history, and tax returns/schedules; if a document does not meet requirement stated in the guidelines, it is sent back to the sales team for follow-up
  • Pass documents on to the underwriting team for processing
  • Communicate internally with sales team and mortgage team; no contact with customer