Technology Support Resume Samples

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CB
C Batz
Christy
Batz
16771 Schulist Coves
Philadelphia
PA
+1 (555) 321 4123
16771 Schulist Coves
Philadelphia
PA
Phone
p +1 (555) 321 4123
Experience Experience
10/2014 present
Chicago, IL
Manager Technology Support
Chicago, IL
Manager Technology Support
10/2014 present
Chicago, IL
Manager Technology Support
10/2014 present
  • Directs the preventative maintenance of all TV broadcasting electronic systems and equipment, such as switchers, consoles, videotape machines, cameras, robotics, electromechanical equipment, and selected servers in order to ensure optimum broadcast performance in all television facilities
  • Directs and ensures swift responses to electronic equipment outages, malfunctions, and related technical problems, and ensures that effective diagnostic testing, repair and replacement activities are conducted to solve routine, specialized, and complex problems
  • Collaborates with operations and transmission groups to determine priorities for equipment repair and to establish and maintain equipment maintenance schedules
  • Collaborates with broadcast operating units to alert them to power, air conditioning, systems, CATV, and related issues that will affect broadcast operations
  • Tracks equipment performance and recommends corrective action for recurring defects and failures
  • Provides mentorship and training to TSG engineers
  • Recommends/approves the purchase of test equipment, parts, and related electronics for use in electronic maintenance and repair
08/2009 09/2014
Phoenix, AZ
Technology Support Manager
Phoenix, AZ
Technology Support Manager
08/2009 09/2014
Phoenix, AZ
Technology Support Manager
08/2009 09/2014
  • Organize and manage LERT¹s tooling permissions framework
  • Manage purchasing of technology equipment and software for the Center. Includes institutional inventory management for UW and state and insurance of equipment
  • Organize and manage CSI¹s tooling permissions framework
  • Work with internal partners to ensure adequate tool coverage prior to upcoming product releases
  • Achieve 95% Customer Satisfaction and Work on enhancing on New On-boarding process
  • Manage internal tool matrices
  • Develop and maintain the relevant and requisite Desktop Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other Technology groups (desktop engineering, network, security, etc.) to ensure sound practices are employed
05/2004 04/2009
Philadelphia, PA
Information Technology Support
Philadelphia, PA
Information Technology Support
05/2004 04/2009
Philadelphia, PA
Information Technology Support
05/2004 04/2009
  • Provide local workplace IT support
  • Provide end user support for desktop and network related problems
  • Providing dedicated training sessions on existing applications and new technology
  • Perform tasks related to installation/reinstallation of hardware and hand out to user
  • Be responsible for IT Hardware Stock Management & Logistics
  • Basic knowledge of Networks
  • Trustworthy with an excellent work ethic
Education Education
Bachelor’s Degree in Relevant Field
Bachelor’s Degree in Relevant Field
Kean University
Bachelor’s Degree in Relevant Field
Skills Skills
  • Excellent communication skills and ability to interact with senior management
  • Strong risk analysis and problem solving skills
  • A strong aptitude for managing Control & IS practices
  • Ability to drive decisions jointly with ICG/GCG Technology managers and Risk Heads
  • Ability to interact with Internal and External auditors, Legal, Compliance and Technology Infrastructure (TI) Controls Groups
  • Ability to work well with all levels of management
  • Proficient verbal and written English language skills
  • Program management and oversight skills
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15 Technology Support resume templates

1

Technology Support Internship Resume Examples & Samples

  • Focuses on IT service delivery and support
  • Operates within highly defined methods and processes
  • Accountable for high levels of personal operating efficiency on assigned tasks and problems
  • Prepares and maintains detailed design and operational documentation for corporate and production systems
  • Participates in implementing assigned portions of the development cycle, including the requirements analysis of system applications, hardware design, implementation, documentation, testing, deployment and maintenance
  • Maintains, repairs and tracks hardware devices and parts
  • Provides assistance with the implementation, project management and user support of personal computing system projects
  • Provides compatibility testing and installation support of computer and server hardware, peripherals, and other devices
  • Ability to work in a team environment, under pressure, under deadline and able to make sounds decisions
  • Knowledge of personal computing hardware and software
  • Knowledge of Windows Operating Systems (client and server)
  • Knowledge of MAC Operating Systems
  • Knowledge of Terminal Server, Citrix, DHCP, Active Directory and Internet protocols
  • Knowledge of workstation/server hardware, specifications and server administration
  • Knowledge of client/server networking, routers and switches (managed and unmanaged), TCP/IP, Ethernet cabling, fiber-optic technologies
  • Knowledge of designing and implementing small to mid-size networks in remote environments
  • Must possess troubleshooting skills and knowledge in support of PC hardware
  • Has basic knowledge of industry trends, technology advances, new products and best practices
2

O&t-technology Support for ICG Projects Resume Examples & Samples

  • Provide E2E program/project management delivery for AML strategic initiatives, involving technology, AML operations, compliance and business teams
  • Understand compliance business needs and Mantas and Actimize product data requirements
  • Liaise with clients for aiding direct communication on all important projects related to region
  • Provide technology solutions to help improve AML Hub Operations productivity for Alert investigation/processing
  • Help ensure the business user has a thorough understanding of Mantas and Actimize functionality for new product initiations
  • Develop and document procedures for ensuring consistency in the scenario optimization process across all Mantas AML project implementations
  • Hands-on to assist with the technical aspects of the delivery of projects as well as helping lead and support the resolution of issues reported on the applications
  • Strong project management skills; proven successful delivery of multiple projects
  • Business knowledge; corporate/retail banking
  • Client-facing capabilities for mitigating project situations
  • Strong technology background
  • Strong project management skills and proven delivery of multiple projects
  • Degree in a Computing or Mathematical discipline
3

IT Manager Corporate Technology Support Resume Examples & Samples

  • Provide guidance and support of field technicians within assigned areas of responsibilities
  • Support or act as main point of contact between area of responsibility and Senior Leadership
  • Monitor calls and coach staff based upon performance and scorecard matrix while providing training on Nordstrom culture, techniques and procedures
  • Administrative duties to include schedule distribution, PTO requests, and schedule exceptions
  • Recommend operational and procedural changes to improve quality of service; responsible for reporting and trending
  • This position may be required to perform other related duties as assigned
  • Degree in an IT related field is preferred
  • 5- 8 years experience in the IT industry preferred
  • Ability to see the "bigger picture" and promote departmental needs
  • Proven experience providing desktop and infrastructure support, working knowledge of PC and/or Mac O/S
  • Working knowledge of general repair, installation and configuration knowledge of PC and/ or Mac hardware, mobile devices, printers and other peripheral devices
  • Proficiency in usage and support of Microsoft operating systems including Microsoft Windows XP, Vista and Windows 7 as well as the Office 2003 and 2007 suites
  • Clear and effective written and verbal communication with strong interpersonal skills
4

Senior Technology Support Resume Examples & Samples

  • Broad technical background working with various databases (Oracle, Sybase, MS Sql, MySQL…), middleware technologies (Websphere, Weblogic, JBoss, etc..), multiple platforms (Microsoft, UNIX, Linux, etc..), as well as various monitoring software packages
  • Strong sense of leadership
  • Strong crisis management skills
  • Abilityto work as a team a must
  • Scripting experience (shell, perl, python, javascript or similar scripting languages) preferred
  • ITIL Foundations certification a plus
5

Manager, Technology Support Resume Examples & Samples

  • Tracks equipment performance and recommends corrective action for recurring defects and failures
  • Provides mentorship and training to TSG engineers
  • Ensures that required records are kept of equipment maintenance, repair, and replacement
  • Oversees the modification of electronic equipment/systems, and the testing and checkout of new equipment, upgrades, and other modifications
  • Informs TSG management of equipment performance and diagnostic issues requiring management decision
  • Is accountable for the effective and efficient operation of a shift of Engineers
  • Errors may result in delays or require the application of additional resources
  • Actions influence the work of other shift members, other teams, some Engineering management decisions, several short-term processes and outcomes of the client and other parts of the Technology, Engineering and Operations Department
  • Willing to work night shift if required to do so
  • Has proven knowledge of Systems Engineering and how it supports television broadcasting and transmission
  • Has in depth engineering technical knowledge of the full range of ESPN’s television broadcasting and transmission equipment and technical operations
  • Has proven knowledge of ESPN’s operations and how they support users
6

Manager Technology Support Resume Examples & Samples

  • Directs the preventative maintenance of all TV broadcasting electronic systems and equipment, such as switchers, consoles, videotape machines, cameras, robotics, electromechanical equipment, and selected servers in order to ensure optimum broadcast performance in all television facilities
  • Directs and ensures swift responses to electronic equipment outages, malfunctions, and related technical problems, and ensures that effective diagnostic testing, repair and replacement activities are conducted to solve routine, specialized, and complex problems
  • Collaborates with operations and transmission groups to determine priorities for equipment repair and to establish and maintain equipment maintenance schedules
  • Collaborates with broadcast operating units to alert them to power, air conditioning, systems, CATV, and related issues that will affect broadcast operations
  • Recommends/approves the purchase of test equipment, parts, and related electronics for use in electronic maintenance and repair
  • Recommends/approves equipment and system modifications and new maintenance techniques designed to improve the performance and reliability of the broadcast facilities
  • Recommends improvements in and maintains effective preventative maintenance and diagnostic/solution development techniques and procedures
  • Assists department management with the development of training and certification programs
  • Instills an attitude among the TSG team of swift response and solution development to equipment problems
  • Assigned to complex and important processes or initiatives that can influence several internal customers
  • Reviews work of own shift; work is subject to close supervisory oversight at major milestones
  • Fulfillment of the objectives of an assigned engineering processes depend upon the actions of and results produced by this position
  • Gathers, organizes and updates requirements of assigned equipment and systems
  • Participates in creating TSG operating procedures and processes
  • May suggest improvements to TSG processes
  • Recommends TSG staffing requirements
  • A minimum of 10 years transmission, broadcast engineering, or IT experience
  • A minimum of 1 year in people management
  • Be an enthusiastic and willing leader capable of leading by example
  • Capable of leading troubleshooting efforts in high pressure situations
  • Has full working knowledge of various technical test signals used in television, the of the proper analysis of those signals as applied to video and audio, digital, and MPEG compression
  • Has in depth technical comprehension and operational knowledge of Earth Station transmissions, and the operation of transmitters in conjunction with Satellite transmission and downlink reception
  • Has competence at the system administrator level in Windows 7 of similar operating system
  • Has working knowledge of the operation and maintenance of LAN’s and servers applicable to television broadcasting
  • Has established knowledge of trends, technology advances, new products, and best practices in broadcast and transmission equipment and operations
  • BS in Engineering, Computer Science, a comparable degree, or comparable on the job experience
7

Trading Technology Support Resume Examples & Samples

  • Design and develop software tools to facilitate the monitoring and trading of portfolios and testing of investment strategies
  • Support, maintenance and enhancement of our existing systems
  • Working with very large data sets from different sources; building tools to store, process, analyse and present such data
  • Work very closely with the Research team and Portfolio Managers
  • Have between 1 and 4 years financial services experience working in the capacity of a programming/support role
  • Hold tertiary qualifications in Computing / Software Engineering / Engineering / Maths or similar disciplines
  • Have strong skills in MS Excel and VBA
  • Be proficient in programming (e.g. C#, Java, Matlab )
  • Have experience with databases and SQL
  • Be knowledgeable programming in Windows environment
  • Have a structured and consistent approach to problem solving
  • Be a self-starter, fast learner and be comfortable working autonomously while being a team player
  • Be co-operative and be able to take constructive criticism / feedback
  • Have the ability to work under pressure while exercising care and being extremely diligent
  • Be flexible in dealing with conflicting / changing priorities and multi-tasking
  • Have a genuine interest in investments and money management
8

Director Risk Technology Support Resume Examples & Samples

  • Ensure production systems stability and maximize uptime
  • Able to participate in resolving complex and escalated production incidents in efficient manner, also participate in resolving longer term application problems
  • Able to articulate issues and status to senior executives (VP level)
  • Organize ad-hoc teams quickly to address production stability concerns
  • Engage with Development and Enhancements Technology stream to ensure stability and sustainability of projects in production
  • Introduce and improve daily production status reporting
  • Engage with Group Risk Management (GRM) to provide transparency in production status in regular monthly Steering and Portfolio forums
  • Assess options and possibilities to leverage different resourcing strategies to maximize the budget utilization as well as skills utilization across the team
  • Capacity to understand technical capabilities and limitations of existing and new architectures within Enterprise and Middle Office Risk
  • Significant experience building, managing and improving a customer focused team
  • Analytical approach to issue identification and resolution
  • Solid understanding of existing IT systems within RBC
  • Nice to have: Knowledge of capital markets products and their associated risk impact, Canadian Securities Course , Financial Risk Management or similar
  • Ability to communicate and understand core issues affecting the business users and propose solutions that are both efficient and address the requirement
9

Technology Support Manager Resume Examples & Samples

  • Develop and maintain the relevant and requisite Desktop Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other Technology groups (desktop engineering, network, security, etc.) to ensure sound practices are employed
  • Provide support and functionality of all technology needs for clients, including: desktops, laptops, VDI, mobile devices, tablets, and video conferencing used in the office, in transit, home, and during travel
  • Manage technology proactively to provide the appropriate level of availability and stability. This includes necessary maintenance, upgrades, and care and feeding of tools
  • When there is an outage related to a device or platform, restore service in a timely and efficient manner; ensure that all devices have the necessary level of reliability for each executive
  • Evolve the use of technology – how they are used and which tools. Identify emergent technology and functionality useful to clients
  • Continuous improvement of Corporate Technology Support processes
  • Capacity Planning for the site
  • Client Management and Operations Support to Maintain SEV 1/SEV 2 outages to a minimum from facility perspective and work with CTI team to keep it at minimum overall
  • Enhance systems resiliency for Customer facing systems
  • Ensure Daily Health Check, Heat Map, processes along with the entire Operations unit at CSC to Achieve 95% SLO for CMP and VR and ensure tickets are closed in time
  • Achieve 95% Customer Satisfaction and Work on enhancing on New On-boarding process
  • Day 1 machine and BB
  • Help ensure clean India Technology Audit and support all business Audits through the year
  • Support transition towards standard operating Environments/Systems/Database/platforms
  • Actively contribute to continuity of Business testing for all platforms
  • Degree with minimum 6 - 8 years of relevant experience
  • Ability to interface and work with clients in a highly dynamic, demanding, and mobile environment
  • Demonstrable knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7 and 8, OSX, iOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, and video conferencing technology
  • Strong experience with Microsoft Windows is required; knowledge of Apple platforms is beneficial as well
  • Strong knowledge of Virtualization technologies such as VMWare and Citrix products is preferred
  • Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems is preferred
  • Security engineering, and/or development of applications with security requirements is a plus
  • Certification in VMWare/MCSA/CCNA
  • Excellent communication skills and ability to interact with senior management
  • Ability to interact with Internal and External auditors, Legal, Compliance and Technology Infrastructure (TI) Controls Groups
  • A strong aptitude for managing Control & IS practices
  • Ability to drive decisions jointly with ICG/GCG Technology managers and Risk Heads
  • Program management and oversight skills
  • Ability to work well with all levels of management
  • Proficient verbal and written English language skills
10

Global Equity Derivatives Technology Support Resume Examples & Samples

  • Day-to-day support and monitoring of the various Global Equity Derivatives systems used by front-office, middle-office and back-office users
  • Partner across the organisation to establish / review procedures, standards, systems and processes that enhance the client support experience
  • Collaborate with the change teams to ensure stability in the production environment
  • Conduct incident and problem reviews with the relevant IT streams
11

Technology Support Assistant Resume Examples & Samples

  • Effective problem solving and organizational skills
  • Minimum of 6 months to 1 year experience in problem solving within a technology, call center, help desk or financial service customer service-based role required
  • Experience working within the financial services industry preferred
12

Global Executive Technology Support Manager Resume Examples & Samples

  • Ensure service excellence and availability of service support 24x7x365
  • Design and implement support processes and continual service improvements aimed at technology performance and minimizing impact of technology changes to senior executive users
  • Create and execute the implementation strategy for new technology deployments impacting the senior executive users
  • Employ a proactive approach aimed at minimizing technology issues impacting the senior executive users
  • Lead all activities and tasks related to supporting technology used by senior executive staff
  • Manage efforts from the internal and external teams with regard to specific projects impacting the senior executives
  • Liaise with GTI management to determine needs of the senior executive users and identify technology solutions that meet those needs
  • 10-15 years of professional experience in a large-scale distributed environment with a minimum of 5-10 years in a technical lead or management role
  • Proven analytical, planning, metrics, problem-solving and decision-making skills
  • Proven ability to multi-task and have a sense of urgency and attention to detail in a fast paced and changing environment
  • Ability to interact with individuals on all organizational levels
  • Technical certification(s) in defined best practice technologies (MCSE, CCNA, CISSP, etc.) is preferred
  • Professional certification(s) in a defined best practice methodology (ITIL, HDI, Six Sigma) preferred
  • Must be open to working off-hours until work is complete
  • Bachelor's degree or higher, preferably in a technology/business related discipline, or relevant work experience
  • Experience in the following disciplines
13

Brs Technology Support Rep Resume Examples & Samples

  • Provide assistance with ad hoc projects as requested
  • Bi-lingual skills in English and Spanish
  • Ability to work in a fast-paced, deadline driven environment where priorities change frequently
  • Strong customer service and interpersonal skills with managing technical issues
  • Must be available to work rotating flex schedule (7:00am CT to 7:00pm CT)
14

Brs Technology Support Rep Resume Examples & Samples

  • Bachelor’s degree and 4-5 years system/application experience in a banking environment or equivalent working experience
  • Possess detailed knowledge of TS1 platform and Microsoft Internet Explorer and other browser applications as well as experience with complex database administration
  • Must be available to work flex schedule (7:00am CT to 7:00pm CT)
  • Expert level Excel skills including complex formulas, pivot tables, charts, lookups and data matching
  • Experience with FTP, SFTP or other file transmission systems
  • Project management – PMP or Project + preferred
  • Minimum of 6 years system/application experience related to credit card processing; merchant processing; and/or commercial credit card experience
15

Brs Technology Support Rep Resume Examples & Samples

  • Review and log all client implementation requests completed by the Commercial Card Implementation team through defined quality control checkpoints and databases
  • Validate and reconcile the delivery and receipt of client file transmissions submitted on select production applications
  • Assist in the monitoring and validation of all production system files and interfaces maintained throughout the business day which include executing defined Opening and Closing procedures for all environments
  • Assist in the maintenance and execution of integrative, functional, and regression test scripts for scheduled application upgrades and periodic point releases identified on select systems
  • Bi-lingual skills in English and Spanish preferred
16

Technology Support Intern Resume Examples & Samples

  • Enrolled in a bachelor’s degree program from an accredited university in computer information technology, software development, information technology management or a recent graduate
  • Customer service skillset and mindset
  • Detail oriented approach to problem solving
  • Must have proficient experience in Microsoft Office: Outlook, Word, Excel and PowerPoint
  • Knowledge of the cycling industry helpful, but not necessary
17

Brs Technology Support Rep-ii Resume Examples & Samples

  • Ability to multi-task in a fast-paced, deadline driven environment where priorities change frequently
  • Experience with quickly adapting to technical applications supporting primary and secondary sub-components
  • Outstanding analytical and problem-solving skills with technical applications
  • Possess detailed knowledge of various internet browse applications as well as experience with complex database administration
  • Must be available to work rotating flex schedule (7:00am CT to 7:00pm CT) including inclement weather events and weekend system upgrades
  • Grade 14: *
  • Bachelor’s degree and 3-5 years system/application experience in a banking environment or equivalent working experience
  • Grade 16: *
18

Technology Support Technician Resume Examples & Samples

  • Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in person request for assistance from users experiencing technical problems
  • Troubleshoot all technology issues, including software, hardware, and networking
  • Log and track all calls from users experiencing technology problems
  • Provide continuous status information to ensure customer satisfaction
  • Escalate appropriate tickets to technology departments to ensure a quick resolution
  • Creates detailed documents explaining system issues for department knowledge base
  • Trains end users on resolution of common issues to reduce call volume
  • Technical aptitude with broad knowledge of Microsoft Office, Windows operating systems, basic networking, coding and command prompts, Active Directory, VPN, Cisco systems, and the ability to learn user management functionality for financial services software
  • Proven ability to prioritize workload and multitask in a high-pressure environment
  • Flexibility to work non-traditional shifts such as evenings and weekends as needed
  • 6 months - 3 years of experience in technology support
19

Technology Support Technician Resume Examples & Samples

  • Provide support for both Mac and PC computers
  • Install/configure new printers via IP address and Active Directory
  • Deploy computers for new users using imaging technologies
  • Manage inventory of all technology equipment in the ModCloth Los Angeles office
  • Deploy desk phones for new employees
  • Relocate user computers and associated equipment within office as necessary
  • Provide occasional “eyes and hands” remote assistance to engineering team
  • Setup and maintain conference room A/V equipment and video conferencing systems
20

Brs Technology Support Rep Resume Examples & Samples

  • Excellent data entry skills
  • 3-5 years of experience working with a mainframe application
  • Strong attention to detail and ability to work in a fast-paced, deadline driven environment where priorities change frequently
  • Ability to multitask and effectively prioritize daily assignments with minimum supervision
  • Positive client-focused attitude with strong written and verbal communication skills
  • High School grad with some college preferred
  • TSYS 1 issuing experience
21

Technology Support Assistant Manager Resume Examples & Samples

  • Directs and monitors the work activities of technicians and performs support duties as needed to ensure that daily objectives are met
  • Provides senior level support on complex issues to increase amount of internal resolutions
  • Assists with schedule planning and staffing requirements to ensure adequate support coverage
  • Audits performed user maintenance and reviews open tickets
  • Develops and implements process improvement and training solutions to increase efficiency and performance
  • Performs other job related duties or special projects as assigned
  • This position requires “on-call” availability on a rotational basis
  • Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, coding and command prompts, Active Directory, VPN, Cisco systems, and financial services software
  • Proven ability to prioritize and manage workload in a high-pressure environment and to instill a sense of urgency in others as necessary to meet deadlines
  • Excellent customer service, collaboration and problem solving skills with the ability to identify and develop solutions for business needs
  • Flexibility to provide after hours and weekend support as needed
  • Demonstrated ability to effectively give critical feedback and coach employee performance
  • 2-4 years technology support experience
  • 1-2 years in a supervisory role or lead role
22

Director Direct to Consumer Technology Support Resume Examples & Samples

  • This individual must possess a strong understanding of Retail Systems including point of sale, mobile point of sale, core merchandising systems, fulfillment systems, planning and allocation systems, consumer analytics, and the evolution of retail and omnichannel
  • This individual has experience with development lifecycles, and understands how to work in an agile/scrum environment
  • This individual has experience building support team and support models, aligned with ITIL methodologies and including a service delivery approach to creating support a support model
  • This individual must have support experience with a fortune 500 retailer
  • International experience preferred
  • Candidate should have a minimum of 10+ years of experience working in a production support role, with progressive responsibilities including managing a team and leading the creation and implementation of support strategies
  • Candidate should have a successful track record of creating and delivering effective, timely and cost-effective solutions to meet business objectives
  • Candidate should be able to lead and influence executive level stakeholders across a diverse environment
  • Should be comfortable with being hands on in the creation of solutions and work as a team player
  • Candidate must be able to gather information rapidly, work efficiently in a fast paced environment and be results oriented
  • Must be comfortable presenting and leading discovery sessions with business teams, both executive/leadership level and individual contributors
  • Formal understanding with applied experiences in project management
  • Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
  • Should have good interpersonal skills to deal with direct reports, user community and vendors
  • Extremely organized, diligent, detail-oriented and self-motivated
  • Ability to manage time and priorities while managing multiple projects at once
23

International Technology Support Manager Resume Examples & Samples

  • Manage Support for international staff in multiple locations
  • Assign tasks and follow up to ensure customer satisfaction
  • Meeting with international business owners and align technology support as a strategic partner for current/future plans. Engaging with management in the US to ensure resources are aligned to meet demand
  • Regular meetings with key international departments as well as US management
  • 5+ years’ experience as an engineering working with systems used to manage end user desktop environments
24

Branch Technology Support Resume Examples & Samples

  • All Access Issues/Password Reset
  • Application Support and Navigational Assistance
  • Tier 1 Hardware Support
  • Marketing Helpdesk
25

Guru Intern Technology Support Resume Examples & Samples

  • Respond to customer/dealer requests submitted through GURU Dealer Service Zendesk software and phone
  • Mechanical Aptitude for servicing and diagnosing issues on an electro-mechanical fitting bike
  • Basic understanding of software development, coding, and database management
26

Associate Technology Support Resume Examples & Samples

  • Minimum of 1-3 years’ experience in a client facing technical support role configuring, installing, troubleshooting and repairing laptop hardware and software
  • Experience configuring, installing, troubleshooting MAC OS X and iOS mobile devices
  • A+, MCSE, Windows 7 & 8, ITIL, ACMT certifications a plus
  • Full travel mobility required with ability to rotate to other offices located in the Tennessee marketplace
27

Technology Support Resume Examples & Samples

  • Bachelor Degree or a minimum of five years equivalent business work experience in a service firm or corporate environment, preferably within the firm
  • Very strong self-starter and analytical ability to lead project staff and self-manage project goals to follow through on time sensitive and highly confidential processing
  • Strong ability to learn and master the knowledge of multiple outside vendors’ software and technology tools, such as web based administrative tools, vendor extranets, and reporting tools
  • Ability to work in an environment that requires daily flexibility to change processes and procedures to meet team goals and responsibilities
  • Ability to present ideas and business recommendations for the redesign of specific processes
  • Strong interpersonal, communication, and negotiation skills. Strong team building skills. Daily relations and communication will be with all levels of internal and vendor contacts. Daily work and communication strongly depends on team building skills
  • Strong Excel skills preferred. Daily work depends on database administration
  • Knowledge of SAP HR, SharePoint and Service Desk
28

Technology Support Resume Examples & Samples

  • Associate’s Degree in computer or technology field or minimum 1-3 years of related experience within a corporate IT department. High level of customer service experience
  • Minimum of 1-3 years’ experience configuring, installing, troubleshooting MAC OS X and iOS mobile devices
  • Experience providing end user support in a professional services environment similar in size and scope to Deloitte
  • Dell, HP & Mac Laptop repair certification desired
  • Prior experience in providing services to remote sites a plus
  • Experience supporting Audio/Video conferencing equipment and telephony equipment. (POLYCOMM, Lync, HDX 4500 etc.)
  • Full travel mobility required with ability to rotate to other offices located in the Boston, MA marketplace
29

Associate Technology Support Resume Examples & Samples

  • Provide PC hardware and software deployment and support to the user community. Activities include procurement, configuration, deployment, and technical support of all standard hardware/software applications including internally developed and off the shelf software
  • Provide asset management and tracking of hardware and software
  • Assist infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required
  • Establish relationships with business users at all levels in the organization. Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution
  • Provide one on one and group training for peers and customers. This would include trainings on new technologies, hardware/software and process changes. Participate in certification and impromptu training to effectively learn new technologies that are applied within the Deloitte environment
  • Document problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets
  • Manage Service Level Targets through accurate recording of service activities, asset transactions, data retention, and PC compliance activities
  • Responsible for resolving computer problems related to Windows 8 & 10, Windows applications, Microsoft Office products including MS Outlook, Skype for Business, McAfee Antivirus and Mac OSX
  • Perform laptop and printer hardware troubleshooting and repair
  • Participate in special projects as assigned
30

Experienced Technology Support Resume Examples & Samples

  • High school diploma or equivalent required, college preferred
  • Two to five years of experience configuring, installing, troubleshooting and repairing Apple workstations and laptops
  • Two to five years of experience configuring, installing, troubleshooting and repairing PC and laptops (primarily, HP and Dell laptops)
  • Ability to manage multiple project deliverables on multiple projects effectively
  • Excellent communication and reasoning skills
  • Experience in a professional services or similar environment
  • Apple Certified
31

Associate, Technology Support Resume Examples & Samples

  • Manage a ticketing system for daily internal requests
  • Provide user access and first level tech support plus documentation and guidance for a variety of Linux Open Source and Windows based technologies
  • Provide second level support to internal clients as necessary
  • Participate in managing third party vendors and help ensure they are meeting established service level agreements
  • Participate in the deployment of new technologies and solutions as driven by the internal architect and engineering teams
  • Develop, organize and maintain operational procedures and documentation both technical and non-technical
  • One year of IT/Technical support experience is preferred
  • Must demonstrate strong written and verbal communication skills
  • Ability to organize, prioritize and use initiative to accomplish results
  • Strong attention to technical detail
32

Technology Support Manager Resume Examples & Samples

  • Oversee and manage the Haring Center’s technology infrastructure. Develop and implement technology solutions so that faculty, staff and students may have access to technology tools and data in a way that best supports their teaching, research and administrative and community service
  • Oversee and manage the Haring Center’s data security compliance. Perform system administrative functions such as system performance analysis, patch management and system security management
  • Manage the Haring Center help desk. Develop and implement customer service protocols and online technology tools, and ensure the adequate provision of technology resources and support
  • In coordination with the College of Education’s IT Support manager, co-manage student hourly support responsible for providing direct help desk support to faculty, staff and students. Evaluate and adjust student levels as needed based on volume of help desk requests and time of year
  • Coordinate just in time and long term support for researchers, faculty, staff and students
  • Escalate unresolved technology issues to appropriate support teams (COE IT staff, UW-IT staff and/or vendors) to resolve hardware and software issues in a timely manner
  • Support Center clients by selecting and configuring software/hardware and building and maintaining desktop/laptop computers
  • Manage purchasing of technology equipment and software for the Center. Includes institutional inventory management for UW and state and insurance of equipment
  • Support and maintain teaching and learning technology in Haring Center classrooms
  • Regularly review and service equipment. Provide support, documentation and training
  • Support and maintain cloud-based tools used for teaching, research and administrative tasks
  • Serve as a liaison and project manager for technology-rated projects with center staff and outside vendors/contractors
  • Experience supporting technology in a school environment
  • Experience working with UW technology infrastructure and administrative systems
33

System Admin Client Technology Support Resume Examples & Samples

  • Conduct assessment in a logical way, understand the request/issue identify the faulty component or parameters to be changed
  • Consult available documentation & process description
  • If possible, solve incident and reply either to the System Admins or to the user directly
  • Respect procedures defined within the workflow tool (SDP) to insure smooth communication between support teams and consistency of the data (tickets) recorded
  • "Triage" of cases escalated by System Admins
  • Complete documentation of the request with all technical information necessary for further investigation
  • If required forward case to respective 3rd level support as applicable
  • Modify configuration of Online sites for OBT, Portal, TSA and TSPM
  • O when required by the user/customer / account manager (validation with original requirements)
  • O in case of a bug or an error during setup
  • Must be able to work under the stress of and meet deadlines
  • Must be able to concentrate and perform accurately while meeting applicable productivity measures
  • Must be able to change productively and to handle other tasks as assigned
34

Information Technology Support Resume Examples & Samples

  • Follow I.T. standard procedures and documentation
  • Ability to resolve problems with work-arounds and solutions
  • Ensure acceptable performance in computing and network systems
  • Provide end user support for desktop and network related problems
  • Setup computer software and hardware for new/existing staff
  • Setup and maintain user account and computer configurations
  • Monitor HotSOS ticketing system for all I.T. related issues
  • Maintain physical cleanliness of office spaces, server rooms and storage areas
  • Assist users with cellular device activation and troubleshooting
35

Global Derivatives Technology Support Resume Examples & Samples

  • Academic degree in mathematics, computer science, engineering, or other quantitative field
  • Finance knowledge demonstrated through work experience in the financial services industry, academic background, or professional certification (e.g. CFA, FRM). Experience with commodities and equity derivatives would be particularly relevant
  • Advanced knowledge of databases and SQL
  • Advanced knowledge of Excel, including VBA
  • Working knowledge of an object-oriented programming language, preferably C#
  • Strong interpersonal skills with the tact to effectively support demanding front office users
  • Experience with Service Now, ITIL processes, JIRA, Autosys, Bloomberg, Reuters, Solace, XML, the FIX protocol, software testing, and a scripting language would be an asset
36

Information Technology Support Resume Examples & Samples

  • Diagnosing all IT issues for end users whilst delivering insightful advice, guidance and even tips and tricks
  • Managing the daily schedule
  • Delivering hands on technical support and training to end users
  • Tracking issues and seeing them through to completion
  • Training end users to avoid the issue happening again
  • Providing dedicated training sessions on existing applications and new technology
  • Promoting new products and applications in our showcase section
  • Excellent customer service and strong interpersonal skills
  • Ability to make decisions with a sense of urgency whilst staying calm and solving technical issues
  • Able to communicate technical concepts in layman’s terms
  • Experience of Information Technology Infrastructure Library (ITIL)
  • Good analytical and trouble shooting skills
  • Trustworthy with an excellent work ethic
  • Experienced of sales, retail experience and customer service
  • Able to work in a demanding and changeable environment
  • Ability to communicate clearly with end users, describing the issue, resolution and next steps
  • Able to look for ways to improve the end user experience
  • Knowledge of workstation, desktop, laptop and tablet hardware , such as personal computers and basic MACs
  • Competent in operating systems, such as Windows 7, Windows 8, Windows 10, Mac OS, iOS and Android
  • Knowledge of Office 2007, Office 2013 and Office 365
  • Basic understanding of VMware and Citrix
  • Experience of Skype for Business
  • Knowledge of Blackberry, iPhones, Android devices
  • Basic knowledge of Networks
37

Manager Technology Support Resume Examples & Samples

  • Management of the routine calibration and maintenance program for analytical equipment
  • Oversees the daily operation of the department performing different tasks in the same or related fields. Directs staff in the development and implementation of departmental policies, procedures and programs
  • Manages the departmental structure, planning, objectives, budget, expense/cost control, development and training. Full accountability for hiring, discipline, discharge, performance appraisals, promotions, salary administration, etc
  • Provides scientific and technical consulting. Interacts with internal and external clients on project-specific issues
  • Participates in multidisciplinary project teams to ensure projects progress smoothly
  • Attends team meetings to communicate progress of projects and issues to senior management
  • Works with other scientists in the department to troubleshoot equipment
  • Responsible for installation, repair and maintenance of laboratory
  • Instrumentation and equipment
  • Initiates and implements plans to develop and improve areas in the laboratory for greater efficiency, productivity and quality
  • Creates and implements novel approaches to new applications and method development to prove productivity and expand our business
  • B.S. in Chemistry or related science plus 10 or more years experience in a pharmaceutical or biotech laboratory OR
  • M.S. in Chemistry or related science plus 8 or more years experience in a pharmaceutical or biotech laboratory OR
  • Ph.D. in Chemistry or related science plus at least 6 years experience in a pharmaceutical or biotech laboratory
  • Minimum 5 years management experience in the pharmaceutical, biotech or analytical contract laboratory industries. Management experience should include stability/QC/analytical R&D/ project and program management, direct supervision of technical staff, and direction of laboratory operations and implementation of process and system improvements
  • Or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities
  • Full understanding of cGMP requirements, PPD & client SOPs, ICH guidelines, USP requirements and FDA guidance
  • Full understanding and knowledge of separation science and general chemistry
  • Working knowledge of IQ OQ PQ
  • Proven technical troubleshooting and problem solving abilities
  • Effective technical writing skills
  • Ability to manage multiple projects in the pharmaceutical industry or contract laboratory environment
  • Ability to implement quality systems and process improvements
  • Ability to provide guidance to clients on analytical issues and regulatory requirements
  • Understanding of budgeting, revenue projections and other financial terms and definitions at it applies to the business
  • Supervisory skills in resource allocation, hiring and recruiting and other related functions
  • Leadership skills especially interpersonal and communication skills
  • Proven ability to cope with a dynamic work environment
38

Business Analyst Consultant \ Clinical Fax Technology Support Resume Examples & Samples

  • Coordinate across Clinical Support & Notifications business, Vendor, and Optum IT groups to ensure that all issues found are tracked and resolved timely
  • Closely monitor the system activity, identify risks early, and escalate as needed
  • Support all system upgrades and migrations
  • Work with Clinical Support & Notifications to develop business cases to improve Vendor and internal operating efficiencies requiring technology enhancements
  • Ensure that business requirements are complete and accurate for new requests
  • Perform and support User Acceptance Testing for system enhancements
  • Make recommendations on solutions for business problems
  • Map current and future state business workflows
  • Secure business approval from business stakeholders on all project deliverables
  • Work with the Development Team during design phase, and supporting the project through the development lifecycle
  • Serve as a Subject Matter Expert for the tools and applications supported
  • Support business groups \(Training, Help Desk, Operations & Maintenance\) in preparation for application deployment
  • Bachelor’s Degree or 3 years of additional related experience
  • 1 year of experience mapping business process
  • 1 year supporting Fax application technology from a Business Analyst or Systems Analyst perspective
  • 2 years of experience with User Acceptance Testing and / or QA testing experience
  • Intermediate level of proficiency with MS Word, Excel, and Visio
  • RightFax technology experience and knowledge
  • Experience working with external vendors
39

Technology Support Engineer Intern Resume Examples & Samples

  • Set up the 5G Demo environment
  • Prepare the Demo presentation slide pack
  • Operate the Demo in front of customer and industry event audience
  • Respond to customer or audience questions
  • Collect the key customer inputs and feedback
  • Position Qualification
40

Technology Support Engineer Resume Examples & Samples

  • Provide walk-in, phone, and email customer service support for faculty, staff and students
  • Install, troubleshoot and use a variety of operating systems and software packages. (Operating systems include the latest releases from Microsoft and Apple)
  • Coordinate effectively with vendors for problem resolutions and applying vendor maintenance patches and new releases. (IT roles may include project participation or management, primary departmental support and/or primary support of software packages)
  • Experience creating and delivering hands on training in a group and one-on-one setting
  • Prior experience in an IT service role working directly with users
41

Executive Technology Support Service Technician Resume Examples & Samples

  • 45% - Provide in-person and remote white glove technical support to fulfill service requests and troubleshoot/diagnose and resolve End User Experience (EUE) incidents. Manage incidents that are assigned by/to service partners. Manage ticket queues and ensure timely updates to all assigned tickets, with respecting the SLA’s
  • 25% - Develop and maintain relationships with the Executive community. Act as an ambassador and spokesperson for IT. Maintain good relationships with the corporate IT team and its business partners, to act as an interface for Executive interactions. Listen to customer feedback and take action for continuous improvement
  • 10% - Assist with the implementation of IT projects within the End User Experience environment. Assess, plan and deliver these changes to the ETSS community. Provide individual & group training sessions. Set reasonable expectations that can be counted on
  • 10% - Use best judgment to determine the most appropriate actions needed to satisfy customer in a given scenario. Understand when to escalate and when to involve other IT / business stakeholders. Identify opportunities to work with IT business partners to develop new support solutions
  • 5% - Analyze support processes and technology, and recommend improvements to management. Implement approved proposals. Feedback into continual service improvement (CSI) process
  • 5% - Be available to occasionally provide after-hours support during extended on- or offsite meetings (Travel might be involved)
  • Certificate or Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration
  • Minimum of 3 years of experience in providing Executive Support in a corporate environment
  • 5+ years of experience with infrastructure services and an emphasis on End User Experience technology and processes
  • Fluent in English & German (Speaking and Writing) is a must
  • Demonstrated mastery of IT EUE concepts, processes, tools and techniques
  • Ability to react with prompt, respectful and skilled technical attention
  • Understand and have experience with working in a confidential environment and apply proper work ethics
  • Have the ability to travel (local & international) and provide after-hours support occasionally when required
  • Mastered knowledge of
  • Accreditation/Certification in ITIL service management framework
  • Experience with IT services in Pharmaceuticals/Biotechnology
42

Executive Technology Support Resume Examples & Samples

  • Incident management associated with end user devices such as computing platforms, mobility devices and network technology
  • Ensuring the health of the executives devices through maintenance of the technology such as proactively managing the timing of password updates or mailbox size limits
  • Procure and refresh selected bank technology
  • Support the technical delivery of audio / visual events
  • Engage and build relationship with supported lines of business and CTO technology partners (operations, engineering and product)
  • Excellent technical skill troubleshooting hardware platforms such as Windows OS
  • Excellent technical skill troubleshooting Window Office Suite
  • Good technical skill with mobility devices across both the apple and Samsung platforms
  • Working knowledge of network technologies to support user connectivity
  • Must have broad technical skills across hardware (laptops, desktop, HVD, tablets, iPads), software (Windows, Apple and Samsung ioS’) and network capabilities (wireless and device certificate management)
  • Excellence communication skills and be flexible with working hours
  • Must be in the office located in Charlotte, NC
43

Manager, Technology Support Resume Examples & Samples

  • Manage support track for global SharePoint technology projects helping to ensure support requirements are incorporated into project and product
  • Act as a technical advisor on released products within the portfolio while managing issues and troubleshooting across multiple teams to drive efficient resolutions
  • Manage outsourced vendor efforts helping to help ensure support effectiveness for product portfolio, as well as monitor and report SLAs and follow ITIL principles
  • Establish and maintain metrics and measurements to help ensure efficiency and quality
  • Liaise with global/regional and local support teams to share technical support knowledge and determine ways to improve global support efficiency
  • Develop business relationships, becoming a trusted advisor with key contacts and stakeholders to proactively support application portfolio
  • Minimum eight years of support and delivery of enterprise systems experience with an emphasis on globally available applications
  • Minimum three years of experience in a technology support lead role, as well as experience managing and providing leadership to an outsourced team
  • Bachelor's degree from an accredited college or university
  • Experience supporting Microsoft SharePoint and applications built on that platform
  • Solid technical application troubleshooting skill, as well as experience with SharePoint, SQL server, Microsoft Windows Server, and IIS; Experience in .NET or other development languages a plus
  • Available to travel internationally and host/attend international calls outside of standard working hours
44

Information Technology Support Technician Resume Examples & Samples

  • Work with resources out of their group, providing coordination
  • Multi tasks / technologies
  • Develop documentation
  • Escalate issues as appropriate and act as a technical escalation point
  • Maintain a high level of customer satisfaction
  • Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner
  • Bachelor’s Degree or equivalent experience. No advanced degree required. Industry certifications preferred
  • 5 - 7 years of experience
45

Global Project Engineering & Technology Support Intern Resume Examples & Samples

  • Must be working towards a Bachelor of Science degree in Engineering
  • Must be able to complete an internship prior to graduating
  • Due to ITAR restrictions, must be a US Citizen or permanent resident
  • Working towards a Bachelor of Science degree in Manufacturing, Mechanical, Electrical, or Aerospace Engineering is a plus
46

Technology Support Resume Examples & Samples

  • 3-5 years of experience in technical support, using SQL, TCP,l UDP, and Windows Server
  • Business-level English and native Japanese
  • Korean communication ability is strongly preferred
47

NOC & Technology Support Rep Resume Examples & Samples

  • Understanding and assisting with documentation of processes and tasks within the group
  • Maintain CRM database by verifying and improving information on accounts
  • Working with other teams within the organization to ensure changes and projects are communicated effectively
  • Work research projects and any other administrative duties as assigned
  • Completes assigned tasks on time with minimal errors
  • Able to stay focused on detail oriented work
  • Proficient in general internet use as well as MS Office: Excel, Word, Outlook, etc
  • Ability to work successfully both independently and in a team environment
  • HS Diploma, or equivalent is required
  • Bachelor's Degree in Business, is a plus
  • Experience working in an administrative and/or sales support role
48

Junior SAP Technology Support Resume Examples & Samples

  • Master degree in Computer Science, Computers, Electronics or relevant
  • Certificates or experience with projects
  • Fluent Professional English, German (advantage)
  • Native Romanian
  • Databases skills– Oracle/SQL
  • Networking – fundamentals (nice to have)
  • Hands-On experience with ERP systems (nice to have)
  • Microsoft Office (Excel, Power Point, Outlook, Word)
  • Creative and systematic
  • Excellent communicator –advanced English is a must
  • Previous relevant experience in Helpdesk, Support Engineer or Database Administrator role is welcome
49

Director Client Technology Support Resume Examples & Samples

  • Professional education (Business Travel Agent)
  • Internal or external training on mid-level management
  • Min 5 years in the travel industry
  • At least 5 years' experience in leadership, quality management, process management and project management
  • Experience in process management (design, document and implement processes)
  • Min 3 years in one of the roles in CTS
  • 2nd or 3rd language of French, German or Spanish
  • Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application
  • Excellent knowledge in Client facing Travel Technology
  • Good analytical thinking skills
  • Social competence & teamwork
  • Self-dependent behavior
  • Flexibility and high initiative
  • Great empathy for customer needs and patience with unstable customers
  • Organizational skills (planning, communication)
  • Demonstrated ability to lead a virtual team
50

Local Technology Support Lead Resume Examples & Samples

  • Provides guidance and shares knowledge with team members
  • Ensure that desk side support teams in each location office are correctly sized to maintain level of service. Analyze and review desk side support metrics and SLA
  • Management Reporting Level of Service Management Ensure that Local and Global Desk Side Support Standards are correctly followed
  • Participate and drive new Desk Side Support product definition to improve GU level of services and customer satisfaction
  • SLA Management, key metrics, customer satisfaction and service levels maintenance Continuous improvement opportunities People Matters Supervise Personnel Related Matters for the Desk Side Support teams’ vacations, recruiting, promotions, etc. .
  • Mentorship Teaming Represent Desk Side Support Teams on performance ratings calls
  • Program and Project Management Supervise Program Management and Project Management activities within the Desk Side Support area
  • Coordinate any onsite support tasks and activities, corresponding to global local technical project or initiatives, which must be performed in the country
  • Define, plan and drive OE Operational Effectiveness and savings initiatives within the Desk Side Support area
  • Defines and plans new projects or initiatives to implement new services or to improve the existing services
  • Assign projects to any of the Desk Side Support teams based on team resources, skills, and knowledge. Assigns team members to global local technical projects or initiatives base on team member s skills and knowledge
  • Participation on global local technical projects or initiatives Workstation SW Platform, Office Moves, New Buildings, Workstation renewal programs, etc. .
  • Finance Management Participate in the operational and capital budget definition
  • Review the monthly budget evolution identifying main deviations in Desk Side Support budget lines to drive the necessary activities to remediate or to minimize impact
  • Managed services Participate in the definition process of the Price List
  • Participate in the definition process of country product cost recovery policies and processes
  • Relationships Vendor Relationship Customer Liaison, Supplier Liaison Proposal Participation Support the Market Units in the Infrastructure Management for Proposal preparation, special projects infrastructure setup, USTS Proposals
  • Minimum of 5 years’ experience with Workstation hardware and software support
  • Minimum of 5 years’ experience with IT Service and people management
  • Minimum of 5 years’ experience with Management of effective client service relationships
  • Minimum of 3 years’ experience with Delivery of IT services in line with established service level agreements
  • Experience as a Team Leader/Supervisor’s Role
  • Finance Management (Operational & Capital Budget Planning and Forecasting
  • Knowledge of Managed Services
  • IT Service Management
  • IT Strategy
  • Program Management
  • SLA Definition and Tracking
  • Customer and Client Satisfaction Management
  • Staffing and Recruiting
  • Desire to know about, work in, and provide IT support
  • Excellent communication skills, including the ability to communicate to all levels of client personnel
  • Ability to remain calm and courteous in challenging situations
  • Ability to honor commitments and deadlines on assigned tasks
  • Ability to prioritize tasks and complete assignments in a timely manner
  • Ability to foster a teamwork and collaboration environment
  • Excellent problem solving skills (Issue Identification Analysis and Solving
51

SME Technology Support Resume Examples & Samples

  • 10 years IT Systems Engineering experience
  • 5+ years of experience in the Joint Capability Integration & Development System (JCIDS) process
  • 5+ years of experience with requirements engineering
  • 5+ years of experience with development of systems engineering artifacts such as trade studies, function trees, interface control diagrams and specifications
  • Network technology experience
  • Network security experience
  • Experience maintaining Windows Server, Active Directory and File Server
  • Experience maintaining Red Hat Linux
  • Knowledge and experience with VMWare ESXi
  • TCP/IP analysis expertise Desired
  • Cisco IOS experience desired
  • Understanding of HBSS suite components desired
  • Requirements engineering experience
  • Experience with development of systems engineering artifacts such as trade studies, function trees, interface control diagrams and specifications
  • Knowledge of Department of Defense Architecture Framework (DoDAF) Functional Flow Block Diagram (FFBD), Integration Definition (FBD) Unified Modeling Language (UML), Systems Modeling Language (UML), Systems Modeling Language (SySML), and other system modeling languages
  • BS Degree or higher in Systems Engineering, Electrical Engineering, Computer Engineering, or Computer Science or a technical degree with equivalent experience in systems engineering
  • CISSP or CISM Certification
  • TS/SCI w/CI Polygraph
52

Supervisor, End-user Technology Support Resume Examples & Samples

  • Supervise the delivery of classroom, desktop and computer lab technology services to end-user clients in both academic and administrative areas
  • Provide technology support in areas across campus including desktop computing, audio/visual, computer labs and video-conferencing services
  • Serve as a key planning resource for the Information Technology Services (ITS) management team
  • Supervise staff in the delivery of support for classroom, desktop, and computer labs technology to assure continued service to faculty, staff and students
  • Prioritize team resources including staff assignments
  • Work with Help Desk in solving problems that involve classroom technology and coordinate others, as needed, in solving problems in order to maintain technology components at full service levels
  • Collaborate with ITS management team regarding budget process relating to the purchase of computer/technology equipment and supplies; make recommendations for computer, lab and classroom technology purchases
  • Perform as senior-level consultant in the analysis, diagnosis and resolution of complex classroom, desktop and computer lab technology problems
  • Provide administrative and technical support for university video-conferencing services
  • Collaborate with members of the Customer Service Center to analyze the reliability and performance of ITS in delivering customer service to campus community
  • Collaborate with multimedia specialist, Center for the Enhancement of Learning and Teaching (CELT) and other areas in planning for multimedia or other audio/visual applications such as TV and iTunes
  • Three years experience coordinating service delivery in a technology area
  • Experience with detailed problem diagnosis and resolution for desktop, audio/visual and mobile computing environments
  • Must have comprehensive knowledge of networking technologies including video-conferencing protocols
  • Broad knowledge and experience working with typical end-user computing devices including desktops, PDA's, laptops and printers
  • Project management experience with ability to lead a team of end-user support professionals with specialties in classroom, desktop and computer lab technologies
  • Effective oral and written communication and interpersonal skills
  • Must have excellent working knowledge of personal computers (IBM compatible and Mac) and use of computer networks
  • Demonstrated ability to work with others in a support role and ability to create effective training programs
53

Business Technology Support Engineer Resume Examples & Samples

  • Work with employees across regions to identify technology problems and advise solutions
  • Logging and keeping records of employee issues and resolution until completion
  • Analyzing information to spot common trends and underlying problems
  • Creating and updating self-help documents for employees to fix problems themselves
  • Working with field engineers to solve broadcast application issues
  • Provide support to broadcast industry-specific applications like: WideOrbit, Medea, Octopus, and FORK
  • Provide support to broadcast computer and network infrastructure, virtual machines and storage systems
  • Assist with digital asset management and administration
  • Provide support to the Technology Integration project team
  • Knowledge of computer server installation and maintenance
  • Knowledge of Mac OSX and Microsoft Windows platforms
  • Position requires excellent interpersonal skills. Position requires a cool, levelheaded individual who works well under the pressures of live television
  • Strong hands-on, problem solving skills with IT and broadcast-related equipment and systems
  • Understanding of the urgent needs of the on-air, live Sports environment; ability to stay focused and productive in a fast-paced environment with constantly changing assignments
  • Must be a self-starter who is able to meet deadlines
  • The ability to work alone and in a team environment with broadcast engineers, freelancers, IT, and other departments
  • Integrity and a respect for others’ data privacy and security
  • Excellent written and verbal communication as well as diplomacy skills
  • Some travel required (approximately 4 to 5 times per year)
  • Able to work shifts that support live sports events on-air
  • AAS in Electronics and/or Computer Science
  • 5+ years of Customer Support of HW/SW systems required
  • Experience in network engineering, particularly TCP/IP, UDP/IP, and Multicast
  • Network Administration and Troubleshooting
  • Understand PC to server architectures
  • Hands-on technical experience in computer and networking skills preferred
  • Exposure to broadcast applications desirable
  • Experience with VMWare, SQL Server, Harmonic Storage, Nimble or Cisco CCNA certification would be an advantage
54

Technology Support Lead Resume Examples & Samples

  • Mentors others
  • Coordinates others' activities
  • Knowledge of Tier 2 - 3 level support
  • Knowledge of network and server principles and practices
  • Experienced in company acquisitions
55

Technology Support Technician Resume Examples & Samples

  • Provide installation and technical support of employee hardware, operating systems, and applications via face-to-face and online support (remote) to enable employees to be as productive as possible with the technology available to them. Tasks to be assigned via ticketing system
  • Provide root cause analysis of technology and procedure issues; provide corrective actions via designed, proposed, and implemented support process and procedure modifications
  • Provide feedback, knowledge, and support to technology support staff to improve their ability to offer efficient and effective support. This support can be provided by means of internal cross training, support shadowing, or being an escalation point for more difficult or sensitive issues assigned to other support personnel
  • Provide telephone (call center) support for technology related issues and questions with a first call resolution goal of 50% or greater; escalating unresolved issues to appropriate support resources
  • Provide recommendation or training to internal customers as needed
  • Participate in and/or manage small to medium scale team projects as assigned
  • Leverage existing skills to learn and adopt new technologies for the betterment of the group by self-education or formal training classes. Technician will be responsible for providing recommendations for technology direction
  • Experience working with supporting Windows and Mac operating systems, and solving computer-related problems
  • Must be able to work independently as well as part of a team to resolve issues
  • Must be able to manage small projects
  • Must be analytical, well organized and self-directed
  • Microsoft Operating Systems (Windows 7, Windows 8.1, Windows 10)
  • Apple Mac Operating Systems (10.10.x, 10.11.x)
  • PC Hardware
  • Common peripheral devices such as printers, scanners, etc
  • Common MS Office Applications (Office 10, Office 13 and Office 16)
  • Common Applications (Adobe reader, Adobe Flash, Chrome, Firefox)
  • Windows based application support
  • Windows networking technologies
  • Windows deployment tools (SCCM or equivalent)
56

SME Technology Support Resume Examples & Samples

  • Analyzes system requirements and coordinates design and development activities
  • Conducts briefings to a variety of audiences and conveys information in a clear and articulate manner
  • Performs thorough engineering analysis and quick issue resolution simultaneously
  • Works both independently and as part of a team to identify problems and develop solutions in accordance with USCYBERCOM and Defense regulatory guidance
  • Prioritizes and manages multiple tasks to ensure timely project completion
  • Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
  • Analyzes complex information and independently takes appropriate actions to resolve problems
  • Provides engineering guidance to technical staff and establishes effective working relationships with other Government agencies and mission partners
  • Delivers briefings on complex topics to groups, which may include high-level decision makers
  • Works complex research projects as senior contributors and as part of an integrated research team
57

Senior System Admin Client Technology Support Resume Examples & Samples

  • Conduct assessments of complex incidents, understand the request/issue and identify the faulty component or parameters to be changed
  • Apply solutions and send feedback to Site Admins / users
  • Complete incident registration with all technical information to allow escalation (including to suppliers and 3rd party support)
  • Follow-up (resolution, feedback, questions) on these escalated cases
  • Perform system administration tasks
  • Test modifications done and document results before closing or forwarding the request/incident
  • Participate on the management of the virtual team System Administration Client Technology
58

Senior Technology Support Associate Resume Examples & Samples

  • Assist with or coordinate the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
  • Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical incidents to prevent future occurrences. Act as a lead to less experienced specialists
  • Provide after-hours service for escalated issues from the Service Desk or supervisor
  • Anticipate technology support issues, and act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues
  • Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction
  • Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
  • Decision making responsibilities can be made to address issues affecting large numbers of users within the supported geography
  • This role receives limited oversight from a supervisor and is expected to be able to work independently, including operating as the sole technical support in an office
  • The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment
  • Ability to communicate in English language (primarily reading)
  • This role is not expected to supervise other personnel as a counselor, but may be the lead on projects overseeing the contribution and performance of other project members
  • Approximately 4 - 8 years of project management experience in support of IT products
  • Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware
59

Technology Support Technician Resume Examples & Samples

  • Python programming
  • XML programming
  • Rest API
  • Linux server administration
  • Experience working in a programming environment
  • Experience working with Linux server administration
60

Technology Support Manager Resume Examples & Samples

  • Manage Support for staff in Los Angeles
  • Meeting with business owners and align technology support as a strategic partner for current/future plans. Engaging with management to ensure resources are aligned to meet demand
  • Regular meetings with key departments as well as US management
  • ITIL V3 Framework
  • LANDesk
  • ServiceNow
  • AirWatch
61

Summer Internship Information Technology Support Resume Examples & Samples

  • Assist IT Support personnel with computer upgrades for company employees
  • Assist with the setup of new computer systems
  • Assist with the creation of Altiris packages used to deploy software remotely
  • Assist with the electronic waste disposal processes
  • Unpack newly received equipment such as laptop computers, monitors, desktops and peripherals
  • Add new computers to inventory system and perform checks to ensure accuracy of inventory system
  • Assist with setup on computers and work areas in B5 and B7
  • Perform hardware deployments to include equipment such as computers, monitors, printers
  • Assist with imaging existing onsite laptops
  • Assist IT personal with Garage Day maintenance for company employees
  • Perform weekly Conference Room Checks to make certain equipment is working optimally
  • Move equipment between buildings 1-7 as needed
  • Assist in the upgrading or swapping of lab monitors across the company
  • Must be in the process of earning a Bachelor’s or graduate degree
  • Must have completed at least two full years of study
  • Minimum 3.0 GPA
62

Senior Analyst / Business Technology Support Resume Examples & Samples

  • Provide Oracle HRMS subject matter expertise in support of existing HR modules such as OTL, Compensation Workbench, Performance Management, Human Resources, Payroll, Advanced Benefits, Self Service & Absence Management and other modules
  • Analyze business problems, processes & opportunities and be able to translate into requirements & recommend solutions that are consistent with HR Road Map & IT initiatives
  • Lead Human Resource & Payroll application support on mission critical maintenance, support & enhancements
  • Support Oracle workflows using OAM, self service, form personalization’s, and fast formulas
  • Work with business analysts and act as a liaison between technical departments and business departments. May direct work of other functional analysts
  • Ensure industry best practices are followed
  • Perform UAT activities including writing test scripts, training participants, and testing the application before moving to production
  • Perform setups such as new orgs, payroll elements, competencies, etc
  • Report, log, and manage functional issues via Oracle support for HRMS related issues
  • Perform functional testing of HRMS modules following system and application enhancements, upgrades and patches to validate system integrity and functionality
  • Provide end-user support for the HRMS modules and business processes by providing guidance, troubleshooting, resolving system issues
  • Assist in the development and maintenance of training materials related to HRMS modules according to department standards and guidelines in conjunction with system enhancements and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
  • A Bachelor’s Degree from an accredited university
  • 3 - 6 years of experience supporting Oracles HRMS modules and solutions
63

Technology Support Admin Resume Examples & Samples

  • Associate's Degree in a technical or computer related field of study, or equivalent related experience
  • 5 years experience performing application integration, testing, project management, network administration and senior level desktop hardware, software, and operating systems support for Intel and Apple platforms in a corporate environment
  • Extensive knowledge of Windows and Apple OSX operating systems support
  • Extensive knowledge of configuration, support, and failure analysis of major OEM (Apple, HP, IBM, Compaq, Dell) desktop systems hardware and peripherals
  • Knowledge of Macintosh end-user support preferred
  • OEM hardware and Microsoft MCSE, MCP certifications preferred
64

Technology Support Admin Resume Examples & Samples

  • Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems
  • Escalates unresolved problems to Lead Technology Support Admin or Manager
  • Installs equipment and software, and coordinates the work of others on installations
  • Provides highly complex technical support to clients
  • Monitors network access, addresses data security, password generation and file access to forecast potential access risks
  • May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems
65

Technology Support Associate Resume Examples & Samples

  • 2+ years of experience supporting Technology in an Educational setting
  • Experience providing direct support in a Mac OS environment
  • Broad knowledge of Application software and Operating systems, particularly those commonly used in educational environments
  • TCP / IP networking experience
  • Solid project management skills
  • Apple certification
  • Previous experience in the following: Google Apps for Education; PowerSchool; Senior Systems; Open Directory; and, Web Help Desk
66

Configuration Manager Client Technology Support Resume Examples & Samples

  • Oversight of customer, company and Industry projects on behalf of Client Technology
  • Working on customer assignments such as site reviews, in close cooperation with account management and operational functions
  • Day to day system administration of existing customers using one or more client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the BCD Travel "Trouble Ticket System"
  • Working on BCD Travel assignments as industry changes, solution wide change, etc, in close cooperation with account management and operational functions
  • Special Projects, as and when they arise
67

Site Admin Client Technology Support Resume Examples & Samples

  • Answer navigation requests with regards to the application via inbound calls or mail (SDP ticket)
  • Inform user about available feature in the tool and how navigate through the process to meet the objective of the user
  • Respect defined Service Level Agreement
  • Conduct assessment in a logical way, understand the request/issue from a user perspective and try to identify the faulty component
  • Replicate error or situation if possible
  • Document request, mandatory information, solution or any necessary information for further investigation
  • Respect procedures defined within the tool to insure smooth communication between support teams and consistency of the data (tickets) recorded
  • If case/request can't be answered, escalate case (with all necessary information) to a System Administrator or other defined 2nd level support via the workflow tool SDP
  • Min 2 years in the travel industry
  • Good mode of expression in written and spoken English
  • Good knowledge 1 GDS is required
68

Analyst, / Business Technology Support Resume Examples & Samples

  • Participate in the research of business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
  • Perform functional testing of supported technologies following system and application enhancements, upgrades and patches to validate system integrity and functionality
  • Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, and reducing down time
  • Perform responsibilities assigned as a project team member
  • Participate in performing scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, applicable tariffs, rules and regulations while ensuring standardization across the organization
  • Assist in the development and maintenance of training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
  • Facilitate effective training of supported technologies, Company standard practices, policies and procedures to empower users with the skills and knowledge necessary to fully utilize business systems and to ensure quality performance, accuracy, standardization and compliance
  • Assist in maintaining or developing new documentation according to department standards and guidelines for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
  • Participate in the coordination of operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
  • Review requests with Information Services personnel to determine programming and test hours required and prepare justification for management review and approval
  • Assist in the research and analysis of operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness
  • Provide clear, concise and effective verbal and written communication and documentation
  • Provide interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and company guidelines in Company operations
69

Information Technology Support Coordinator Resume Examples & Samples

  • High school diploma or equivalent
  • 2 years of technical support experience
  • Strong problem-solving, analytical, and communication skills are essential
  • Knowledge of Windows operating systems, SCCM, Altiris, SMS, and ServiceNow experience a plus
70

Director of Technology Support Resume Examples & Samples

  • Lead the team responsible for the technology onboarding for the Nurse Practitioners supporting both OptumCare HouseCalls and Complex Care Management
  • Responsible for managing the defects and resolutions associated with both HouseCalls and Complex Care Management and supporting long term technology planning for both
  • 3 or more years of experience supporting the technology needs of health professionals in a virtual environment
  • 5 or more years of experience facilitating hardware and software deployment and ongoing support
71

Information Technology Support Resume Examples & Samples

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Detail Oriented - Ability to pay attention to the minute details of a project or task
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information
72

Technology Support Manager Resume Examples & Samples

  • Management of our Help Desk personnel in all regards of performance, development, and monitoring
  • Management of our Field Technician resources, whether on-staff or contracted with third parties, to support the physical needs of our bank locations and corporate facilities
  • Responsible for the day-to-day interaction with multiple support partners, ranging from staffing to procurement/deployment to hardware providers
  • Monitor closely the service levels provided to our banks through surveys and other quality control methods
  • Collaborate with the Director of Technology Customer Service on staffing models and service delivery channels to best serve the objectives of the bank
  • Interact with bank and business unit management as needed to insure that goals and objectives are met with a high level of performance and quality
  • Insure that IT Customer Service personnel are educated and cross-trained to best support our internal customers
  • Participate in staffing and project management requirements of large initiatives such as acquisition conversions, large initiatives, and company-wide implementations
  • Pursue any means of improvement that will best serve our customer, taking ownership and pride in a high quality of service delivery
  • While issues occur, insure that our internal customers know we are making the highest level of effort to quickly resolve their issue, all while maintaining a strong line of communication and follow up
73

Operational Technology Support Regional Engineer Resume Examples & Samples

  • Resolution of faults within a defined SLA
  • Customer Focus, balancing the demands of multiple clients
  • Management of own work and priorites based on wider business needs
  • Adherence to UU Health and Safety policies
  • Working both within a small team of engineers and also independently
  • You will be required to work on a 24/7 callout rota
  • HNC/HND/Degree in technical subject or equivalent relevant experience
  • Understanding of devices used to control water treatment
  • Understanding of Microsoft operating systems
  • Good awareness of security both physical and IT-related
  • Good understanding of IP networking and routing
  • Understanding of communications media
  • Ability to record actions accurately and document findings effectively
  • Ability to think and act independently
  • Tenacity when investigating previously unseen problems
  • Confident with all forms of IT hardware
74

Bioprocess Technology & Support Technician Resume Examples & Samples

  • Transferring products and processes to and from other Departments and Facilities
  • Lab analyses- vaccine performance, data collation and analysis
  • Process improvement projects
  • Providing technical support for the Production and Quality Control Departments
  • Preparing and maintaining reagent stocks, lab equipment and bacterial seed stocks
  • Ensuring a high level of compliance with GMP standards
  • Collaborating with local and international stakeholders
  • Practical experience in a biological industry or laboratory
  • Experience in Bacterial fermentation
  • Ability in trouble shooting and problem solving
  • Experience of ELISA and in-vivo assays
  • Understanding of the principles of Good Laboratory Practice (GLP)/Good Manufacturing Practice (GMP)
  • Good self-management of own time and workload
  • A tertiary qualification in science e.g. immunology/biochemistry or a related field
75

Analyst, / Business Technology Support Resume Examples & Samples

  • Research business processes and conceptualize improvements in order to recommend changes to systems, applications, policies, or procedures to streamline processes, reduce costs, increase productivity and elevate internal and external customer satisfaction and develop recommendations
  • Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, reducing down time
  • Provide subject matter expertise to successfully complete responsibilities assigned as a project team member
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, proposing recommendations in support of department goals and implementing approved solution
  • Provide appropriate level of leadership during the implementation of projects, programs and system enhancements, to ensure a positive, successful transition through effective communications
  • Perform scheduled Operations Review Audits of operational reports, procedures and processes to ensure compliance with Company policies and procedures, Sarbanes Oxley (SOX’s) compliance, applicable tariffs, rules and regulations while ensuring standardization across the organization
  • Develop and maintain training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance
  • Maintain or develop new documentation for supported business processes and technologies to maximize efficiencies while ensuring compliance with tariffs and federal rules and regulations
  • Coordinate operations-related change requests by evaluating, identifying criteria and working with the requestor to develop justification in support of the related change
  • Research and analyze operational statistics, practices and policies and document applicable trends to maximize productivity and cost effectiveness and evaluate impact on standards, policies and procedures, as necessary
  • Provide leadership and interpretation of Company policies and procedures, state and federal rules and regulations to maintain consistency and stay within regulatory and Company guidelines in Company operations
  • Perform maintenance in supported technologies to ensure customer communications are updated with accurate information in a timely manner and end users are granted access to the appropriate systems
76

Manage Services Enabler Technology Support Resume Examples & Samples

  • Support MS Infrastructure tools: RMMC, Service Portal, JAM, DCC, MGTS, ACDC, FM Console / SDS
  • Server Troubleshooting for appliances and connectors, different scenarios based on MS customer's network environments
  • ACDC installations for Internal HP users such as ADMs, CAs, TCs
  • Provide 2nd level Technical support for NRD devices
  • Drive HPDC software only installations at AMS level
  • First point of contact for ADM in regards tools technical issues
  • Onboarding of new task and responsibilities as the business evolve
  • Bachelor’s Degree or equivalent combination of education and experience in information technology
  • Cisco - CCNA (Certified or last module) Server environments and virtualization knowledge such as VMWare and Hyper-V
  • 3-5 years’ experience in relevant technologies and customer environments
  • Networking Understanding - CCNA level
  • Printer Technical Knowledge - Laserjet, DesignJet, Inkjet, Pagewide Knowledge is a must. Understanding of printer capabilities and features as well as basic diagnostic and troubleshooting skills
  • OS server and VRMs - Windows server 2008+ and Linux RHEL, as well as Vmware and Hyper-V consoles
  • Analysis- They need to be able to analyze issues and understand the customer's needs in a technical perspective
  • Drive Actions - Make decisions, drive actions with Key players to make it happen
  • Solid English skills both verbal and written
  • Excellent customer services skills with the ability to work in a virtual team environment
  • Quickly adapt to processes and changes
  • Portuguese is a Plus
  • Strong ability to build relations with internal business partners and external customers via teamwork, positive attitude and execution
77

Technology Support Leader Resume Examples & Samples

  • Manage Risk. Consistently manage risk to within acceptable levels by ensuring appropriate governance and work quality (e.g., Professional Excellence) processes are adopted on all work carried out. Support and enforce Willis Towers Watson and T&R Operations excellence protocols. Model professional excellence in all client work
  • Effective and Efficient Issue Resolution. Open tickets are triaged and resolved at the appropriate tier, and within the timeframes dictated by the Service Level Agreements. Ensure resolution of an open ticket results in complete closure, and not a re-opening of the ticket into a new or similar issue
  • Quality Upgrades. Seamless deployment of major product releases and hotfixes to the client application. Deployment activities should not produce new issues for clients, and our process should consistently show decreasing costs associated with deployment over time
  • Key Operating Metrics
78

Operational Technology Support Regional Engineer Resume Examples & Samples

  • Provide OT Regional Systems Support with specialist OT Engineering capability
  • Be accountable for a number of OT support's service lines ensuring that the team provides effective maintenance and support services to our customers within defined Service Level Agreements (SLAs)
  • Management of teams work and priorities based on wider business needs
  • Ensure that all activities undertaken by team are in accordance with Health and Safety Legislation and accepted practice
  • You will be required to work on a 24/7 callout rota upon completion of reasonable training
  • To support the field engineering team during fault resolution – this requires compliance with a rota ensuring the field engineers have direct access to a central engineer at all times
  • The support and administration of machines and software required by ICA field teams
  • Educated to HNC/HND/Degree level in relevant Engineering/ IT Discipline, or equivalent technical experience
  • Experience of Active Domain administration
  • Remote SCADA support and account administration
  • VMWare deployment and support
  • Understanding of Microsoft and Linux operating systems
  • Experience and expertise in I.P Networks and routing
  • Experience of virtual systems
  • Experience and expertise in the use of different communications media to provide a connection to remote sites for telemetry and remote access to site based supervisory and automation networks including PSTN, ADSL GPRS and fault tolerant communications using VRRP
  • A good knowledge of automation software specifically Siemens and Rockwell products
  • Experience of server configuration, fault identification and resolution within an industrial environment
  • Experience and expertise in data gathering and data analysis
  • The post holder will be required to work on their own, and as a member of a team
  • Ability to work with a team of Support Engineers ensuring the delivery of appropriate, consistent maintenance and support services with agreed SLA's
  • Ability to develop good working relationships with customers at all levels is essential
  • Focus on excellent customer service must be maintained
  • Knowledge of the operational and regulatory environment
79

It-technology Support Lead Resume Examples & Samples

  • Focus Focus your full attention by carefully listening to and observing client or member
  • Connect Consistently be friendly and approachable. Demonstrate your care
  • Understand Listen empathetically and ask questions (70%/30% rule)
  • Counsel Recommend solutions based on your member’s needs and objectives
  • Advance Ensure that member’s expectations were exceeded
  • 5+ years of documented information technology experience with recent experience functioning as a senior or lead desk-side support technician at organizations with multiple locations and hundreds of client computing endpoints
  • Candidate must have recent and proven technical skills in the area of end-user technology support to include installing, maintaining, troubleshooting and repairing desktop PC’s and peripherals. Candidate must possess in-depth knowledge of Microsoft operating systems including Windows 7 and Office applications
  • The successful candidate will be able to easily explain technology concepts to non-technical personnel and manage customer expectations with respect to problem resolution times and escalations
  • Strong problem solving, troubleshooting and analysis skills are required
  • The candidate must have good written and oral communication skills as well as personal interaction skills
  • High personal standards for quality in both services and products are a necessity to ensure that expected service levels are met
  • The incumbent must possess exemplary troubleshooting skills in order to manage the wide variety of technical support issues that arise and support the tactical and strategic projects that are wholly or in part the responsibility of the Client Technology Services Team
  • The candidate must be disciplined in the adherence to processes and procedure documentation to ensure a sustainable and consistent approach to quality technology services
  • Experience managing day-to-day, end-user support demands for break/fix, upgrades and enhancements to client devices
  • The incumbent must possess exemplary time management skills in order to manage tactical projects
  • Must be passionate about the creation and maintenance of process and procedure documentation to ensure a sustainable and consistent approach to team responsibilities
  • Must have a passion for technology, understand IT’s role as a business enabler and possess the drive to deliver excellent customer service
  • The chosen candidate will have a clean driving record and a valid driver’s license
  • Candidate must have some experience working with server equipment and performing basic commands and troubleshooting on network routers and switches along with working with networking protocols such as TCP/IP, DHCP and DNS
  • Position requires sufficient hands-on PC Desktop, notebook and peripheral technology repair experience to install or replace components as needed
  • Experience configuring and supporting tablets/mobile devices is required. Must demonstrate ability to isolate and resolve hardware and software problems
  • Candidate will have experience in the implementation, configuration and day-to-day operation of software packaging and distribution systems, preferably Microsoft System Center Configuration Manager (SCCM)
  • Experience installing or replacing network cards, install memory modules, and PC hard drives as required
  • Experienced in the implementation of standardized operating system images and best practices in this discipline
  • Required technical certifications are required or must be obtained within 180 days of employment with VyStar
  • CompTIA Net+ certification
  • The Microsoft Certified Solution Associate (MCSA: Windows 7 or MCSA: Windows 8)
80

Retail Technology Support Center Specialist Resume Examples & Samples

  • Supports and resolves stores' Point-Of-Sales (POS) issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues
  • Tracks incidents, documents problems and solutions, and records all activity and communications
  • Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
  • Provides training for procedural problems associated with terminal functionality
  • Resolves 90% on going problems through verbal instructions on corrective action
  • Initiates service dispatches to the various vendors of terminals
  • Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
  • Monitors the resolution of the problem and status of the call, escalates issues as necessary
  • Interfaces with other groups
  • Bachelor's Degree in any field
  • Proficient in the use of MS Office applications
  • Strong interpersonal, organizational, and leadership skills
  • Good analytical and problem-solving skills
  • Can deliver effective presentations across a multi-cultural customer base
  • Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operation
  • Call center experience is a plus
  • With experience in dealing with US clients
81

Technology Support Intern Resume Examples & Samples

  • Monitoring and distributing customer tickets and help to fulfill Service Level Agreement
  • Providing direct technical assistance for customers via our Customer Service System
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of technical issues
  • Ability to work at least 3 days/week
  • 4 closed semesters
  • Active student status
  • Ability to work in teams of multicultural nature
  • Customer and quality focus
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Fluent spoken and written English language skills
  • At least a basic level of German language knowledge
  • Internship in IT field is a plus
82

Director of Customer & Technology Support Resume Examples & Samples

  • Direct the definition and execution for all technical support functions across product lines and technologies
  • Managing Technical Support Managers ensuring efficient, high quality processes, ensuring adequate response times and quality for service and product delivery
  • Work with Solutions Management to implement positioning, pricing, and strategies to improve market penetration and supportability of products and new offerings
  • Improve productivity of global support through process improvement, training and talent management
  • Work with Finance, Service Managers & Regional Support Managers, to remove barriers
  • Develop, implement and enforce common working procedures across all assigned support teams to ensure consistent customer service levels
  • Leverage current technology solutions to gain maximum efficiency of Support processes and keep abreast of emerging technologies to incorporate when appropriate
  • Provision and maintain Support Lab, providing access and relevant tools for Support teams
  • Identify and recruit internal/external talents to ensure effective mix of competencies
  • Induct new joiners in order to quickly maximize performance
  • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
  • Allocate work load to fully utilize every employee’s talent
  • Implement development plans and coach for individuals to reach their maximum talent
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Recognize high performers to maintain motivation and retain key talent
  • Regularly communicate on company news and team progress against business plan
  • Create team spirit
  • Provide team access to tools and education that enhance their ability to succeed
  • Bachelor's degree in business, healthcare informatics or computer science; or equivalent experience required
  • Experience and knowledge of the industry
  • Minimum of 10 years in a technical support environment, with at least five in a lead level position
83

Senior Technology Support Engineer Resume Examples & Samples

  • Ensuring major incidents are effectively managed and coordinated with the required urgency and that all stakeholders are kept informed of progress in an organized and timely manner
  • Act as the Incident Commander in leading tactical communications and incident resolution to internal teams and the liason to Disney IT Support Center (DITSC)
  • Assist the Associate Manager of Service Availability in the handling of critical issues
  • Ensuring that proactive measures to improve the availability of services are implemented
  • 3-5 years practical experience in incident management
  • 3-5 years practical experience in problem management
  • Demonstrated experience with Service and Event Management tools
  • Demonstrated experience in systems integration, application infrastructure support and middleware operations
  • Demonstrates management skills, both from a resource management perspective and from the overall control of a process
  • Proven experience and understanding of root cause analysis techniques
  • Proven experience with coordinating resolution of major incidents
  • Proven experience with management of technical resources
  • Proven ability to be detail, deadline, and results-oriented
  • Strong leadership skills with the ability to motivate and encourage others
  • Ability to manage competing priorities and workflow
  • Solid interpersonal skills for written, oral, and face to face communications
  • Practical experience with influence and negotiation methods and techniques
  • Ability to serve as mentor and coach
  • Strong customer service orientation, seeking opportunities to serve clients
  • Experience working in a shift environment
  • Solid understanding of available and emerging IT technologies
  • Good understanding of how IT technology supports the Enterprise and the Business Segments
  • ITIL Foundations V2 or higher
  • Experience in enterprise scale IT departments highly desired
  • Experience with outsourced IT environments highly desired
  • Proven knowledge of UNIX and Windows Operating Systems a plus
  • Proven knowledge of virtualization platforms a plus
  • Proven Knowledge of clustering technology a plusProven knowledge of data storage solutions a plus
84

Supervisor, Technology Support Resume Examples & Samples

  • Install hardware and software configurations, troubleshoot and maintain computer systems, hardware and peripherals
  • Maintain Inventory and adequate break fix equipment pool at each location
  • Provide technical product training and basic user functionality training when required
  • Confer with other team members and supervisors to establish best practices/decisions
  • Troubleshoot all client issues on PC, MAC, Printers and Mobile Devices
  • Advanced technical skills in supporting MAC
  • Provide level I and level II technical support to clients
  • Provide weekly ticket reviews to ensure that tickets are not open for unnecessarily long periods of time and that all issues have a clear path to resolution
  • Responsible for maintaining a professional and cordial relationship with clients
  • Demonstrates expert knowledge of customers equipment; process and culture
  • Maintains a knowledge data base of technical issues affecting clients
  • Evaluates new information systems products or services and suggests changes to existing products or services to better aide the client
  • Documents, tracks and monitors support tickets to ensure accurate and timely resolution
  • Generates help desk performance and metric reports as needed
  • Perform and support all adds/moves/changes
  • Work with all departments to analyze and resolve ongoing issues
  • Flexibility
  • Teamwork and cooperation are required
  • Must be willing to openly accept new tasks
  • Some occasional off hours work may be required as needed
  • Occasional travel outside the NY Metro area is possible
  • Ensure there are necessary programming resources for the service team
  • Special projects as assigned by management team
  • Experience with and or certifications in O365, Service Now, OneDrive Business, Casper, LANDesk and Citrix
  • Must possess customer service orientation
  • Ability to oversee the triage of multiple issues to solve the most critical first
  • Tenacious approach to solving problems (on-task and on-time)
  • Maintain composure while under pressure
  • Critical thinking that helps the staff and customers to work through problems
  • Aptitude for understanding business requirements as applied to IT functionality
  • Team builder – getting the most out of every individual
  • Helps individuals to grow and increase value to company
  • Ability to explain in laymen's terms the use of computer related technologies
  • Ability to work with all levels within the organization
  • Ability to handle multiple tasks in an effective, timely, and professional manner
85

Senior Technology Support Technician Resume Examples & Samples

  • Knowledge of the Windows operating systems
  • Ability to navigate customer networks to set up and troubleshoot software as required
  • Must have at least 2 years of hardware/IT experience
  • A valid driver’s license
  • Ability to lift, push and pull heavy equipment at least 50 lbs. Occasional bending, stooping and kneeling is required
86

Technology Support Technician Resume Examples & Samples

  • Participates in the installation of new print devices
  • Strong sense of urgency and responsiveness to customers’ needs
  • A strong ability to follow complex written and/or verbal instructions
  • Must have network experience (i.e., determination of IP addresses, troubleshooting connectivity issues, s/w conflicts, etc.)
  • Will have the ability to work in a team driven environment as well as independently
  • Working knowledge of Microsoft products. Desired knowledge of Adobe/Bluebeam and basic color management
  • Ability to work at least a 40-hour week, Monday–Friday plus occasional overtime as needed
87

Technology Support Rep-desktop Support Resume Examples & Samples

  • Performs hardware imaging and equipment deployments
  • Performs software installs
  • Answers incoming support phone calls from customers
  • Performs basic hardware, software, network troubleshooting
  • Effective verbal, written communication and problem-solving skills
  • Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
  • Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously
88

Digital Technology Support Engineer Resume Examples & Samples

  • Core team member responsible for support of our digital platform. - .NET, .NET Core, C#, Microsoft Azure Service Fabric
  • Willing to learn supporting technologies including MongoDB (a NoSQL DB) and Apache Kafka
  • Exposure to DevOps principle to automate manual development tasks
  • Work with the architecture team on development of new subsystems for the evolving digital platform
  • Manages the risks associated with information and IT assets through appropriate standards and security policies
  • Builds employee knowledge and skills in specific areas of expertise
  • Expand upon your .NET/C# base developer skillset
  • Learn modern web technologies as we go to help the architecture team prototype new solutions
  • Experience with deploying Service Oriented Architectures and associated Web Services development & standards
  • Experience creating/consuming RESTful and SOAP based web services
  • Develop prototype applications in .NET
  • Comfortable learning new technologies
89

Electronic & Technology Support Technician Resume Examples & Samples

  • Connects, configures, installs, programs, troubleshoots, modifies, repairs, and maintains computers, networks and peripheral equipment, and software; IP surveillance camera systems; Voice-over-IP (VoIP), intercom, and public address systems; and high-speed copiers and printers
  • Designs, develops, connects, installs, programs, troubleshoots, modifies, repairs, and maintains networked fire alarm, intrusion alarm, clock, and bell systems
  • Troubleshoots, repairs, and adjusts a wide variety of projectors, marquees, scoreboards, and other electronic devices used in the school district
  • Orders new and replacement parts and maintains an inventory
  • Demonstrates the use of equipment and systems
  • Keeps records of time and materials used, and time expended on each job via ticket system
  • Prioritizes and responds to emergency calls
  • Contacts vendors for technical support
  • Computers, hardware, software, electronics, and telecommunications systems
  • Trouble­shooting techniques required in the maintenance and repair of computer, electronic, and mechanical equipment and systems
  • Local Area Network (LAN) concepts, operations, and troubleshooting techniques including TCP/IP protocol
  • Programming procedures for VoIP, intrusion alarm, and fire alarm systems
  • Electrical and fire codes
  • Install and configure computer and electronic devices
  • Demonstrate use of test equipment and monitoring software
  • Learn and train others in new repair methods and procedures for newly-acquired audio/video, office, and other electronic equipment
  • Quickly learn, acquire skills, and train users in new technologies as they emerge
  • Troubleshoot, diagnose, and resolve problems in person and over the telephone
  • Use computer and electronic test equipment to diagnose problems
  • Use hand and power tools
  • Read and interpret schematics and specifications
  • Disassemble and assemble small electronic and mechanical equipment
  • Repair solid state equipment
  • Read and write English at a level required for satisfactory work performance
  • Establish and maintain effective working relationships with department staff, user groups, vendors, and district personnel
  • Keep accurate work records, prepare reports, make recommendations, and implement corrective actions
90

Information Technology Support Technician Resume Examples & Samples

  • Install, terminate, repair and maintain voice and data cabling
  • Install, program or configure equipment
  • Install and troubleshoot stations,
  • Manage and maintain UPS equipment including batteries
  • Manage NIC cards, replace parts/equipment as required
  • Create programs for web monitoring
  • Clean and maintain all data facilities and closets
  • Perform network adds, moves, and changes
  • Perform fiber locates for underground cable plant
  • Build out IT closets with racks, cable pathways (ladder rack, PVC and EMT conduit) and equipment with appropriate grounding solutions
  • Install, terminate, splice, repair and maintain all campus fiber
  • 12-24 months experience in technical field
  • Ability to install, terminate, splice, repair and maintain datacable, copper and/or fiber
  • Ability to build out IT closets with racks, cable pathways (ladderrack, PVC and EMT conduit) and equipment with appropriate grounding solutions
  • Logical thinker, strong analysis skills, problem assessment and resolution oriented
  • Proficient with the use of hand tools and small power tools
  • Strong communication skills to interact with entire campus community including faculty, students, business units, teammembers, management and support personnel (technical and non-technical)
  • Must be flexible to adapt easily to changing environments,requirements and deadlines
  • Able to work under pressure to meet critical deadlines
91

Student Information Technology Support Resume Examples & Samples

  • 15% Proficient in Microsoft Office programs
  • 10% Content editing
  • 10% Documenting and tracking sources of information and images
  • 15% Other duties as assigned
  • 1) A Resume/Vita
92

Senior Technology Support Representative Resume Examples & Samples

  • Level 1 support clients and internal support personnel around technical issues related to hardware and software
  • Coordinate, diagnose and troubleshoot incoming employee calls
  • May perform the installation, modification, testing and servicing on all internal/in-house data communications network equipment
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
  • Provide timely resolution of problems or escalation on behalf of employees to appropriate technical personnel or IT Vendors
  • Provide case status updates to management and end-users
  • Support and maintain effective relationships with users
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
  • Perform the installation, repair and preventative maintenance of personal computer and related systems
  • Assist in determining suitable software to meet user requirements
  • Assist Network and System Administrators
  • Minimum 4+ years of experience working in technical support, helpdesk, or desktop support role
  • Strong skills in Microsoft suite of technologies including but not limited to MS Office Exchange server, Active directory (password resets etc.), Windows servers, and cloud environments
  • IT Certification (A+, Net + or MCSA) or IT Related College Degree
  • IT Network knowledge and hands on experience with PC Hardware and
  • Software setups, Image installs, Backup systems admin, Telephony know how, AD administration, VPN etc
  • Willingness to learn and grow into new responsibilities and technologies
  • Possess strong interpersonal skills and the ability to work in a team; position requires coordination with IT team members and end users
  • Possess strong technical, quantitative, and analytical skills
  • Ability to communicate clearly with the customer in non-technical terms
  • Proven success with handling helpdesk
  • Be well-organized, flexible, proactive, and give attention to details
  • Ability to travel (10-15%)
93

Instructional Technology Support Resume Examples & Samples

  • Technical Support Services
  • Associate or bachelor's degree preferred
  • ​Articulate, professional demeanor with strong self-confidence and initiative
  • Minimum 1-3 years in supporting technology – preferably with experience in an educational institution
  • General proficiency with mainstream computer platforms
  • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills
  • Self-starter comfortable in an entrepreneurial, start-up environment
  • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks
  • Willingness to travel between sites in the Los Angeles area (current regional footprint: South and East Los Angeles)
  • Demonstrated flexibility, creativity, and collaborative working style
  • Strong judgment and decision-making skills
94

Technology Support Technician Resume Examples & Samples

  • Proficiency in HTML/CSS, XML
  • Knowledge in JavaScript, jQuery, CSS, UltraEdit, Microsoft Office, and SAP
  • Experience building websites and team sites in SharePoint 2013/2016 and other content management systems
  • Proficiency of all applicable software like SharePoint Designer, Photoshop (modern text editors)
  • Demonstrated ability to take a design and build it into masterpage templates and page layouts
95

Information Technology Support Specialists Resume Examples & Samples

  • Lead, respond to and diagnoses problems for your assigned end-users at this client location
  • Set up, test and maintain all client site installed systems, hardware and related computer equipment
  • Problem recognition, research, isolation, resolution, and follow-up
  • Be the solution provider that resolves first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support if they are not able to be solved on-site
  • Minimum 5 years IT support experience with customer service in a corporate/business environment
  • Experience working with customers on technical challenges
  • Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN
  • Must be willing to accept available shift assignment based on hours of needs/operations
  • Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure and other duties as assigned
96

Ratings Technology Support Resume Examples & Samples

  • Be the first point of contact for our users, focused on the customer experience
  • Ensure a ticket record of issues/requests has been captured and resolved or escalated appropriately
  • Provide initial troubleshooting analysis to resolution or assign appropriately to the relevant team
  • Meet or try to exceed service level goals by resolving issues on first contact
  • Proactively provide user communications e.g. updates, incident status, changes etc
  • Proactively identify new or existing problems and escalate per process to problem management
  • Identify and suggest solutions as part of continuous improvement focus for the Ratings Technology Support (RTS) team
  • Build out knowledge database FAQ’s for IT support and users
  • Diploma or degree in computer science or other IT field
  • ITIL Foundations Certified
  • Minimum 1-2 years of technology support
  • Experience with SQL, VBA, UNIX, HTML, CSS, SharePoint preferred
  • Experience with Microsoft Office 365/ Windows/Skype/One Drive, Box.com, Internet Browsers
  • Demonstrated knowledge of problem management
97

Information Technology Support Intern Resume Examples & Samples

  • 45 % Support plant operations with level 1 hardware and software support; answer end-use calls, and determine support required and assist when appropriate
  • 30 % Assist service desk with assigned incidents and provide technical support to employees using software packages on the network; investigate, identify, and resolve hardware and software problems for PC’s and servers
  • 10 % Assist with installation and maintenance of new computer/network hardware and software; ensure the Altiris inventory system is current and apply information protection standards to PC’s and servers
  • 10 % Assist with special projects, which may include server refresh or web development; install and configure software and hardware
  • 5 % Change backup tapes daily and send to outside storage
  • Pursuing a degree or diploma in Information Technology
  • Advanced knowledge of computer/network hardware and software
  • Demonstrated analytical and technical skills
  • Demonstrated ability to solve problems and make decisions independently
  • Strong prioritization and problem solving skills; collaboration skills; verbal and written communication skills; and information research and gathering skills
  • Must be legally entitled to work for Cargill in Canada
98

Information Technology Support Resume Examples & Samples

  • Provide local workplace IT support
  • Perform tasks related to installation/reinstallation of hardware and hand out to user
  • Be responsible for IT Hardware Stock Management & Logistics
  • Maintain meeting/video conference rooms
  • Periodically visitour site in Milano, Pavia
99

Customer Technology Support Manager Resume Examples & Samples

  • Establish, maintain and deploy a full training program to ensure Support staff is knowledgeable and prepared to assist customers. Build/obtain training and reference materials for use by support staff
  • Coach and mentor Support staff including day-to-day support and troubleshooting and team member knowledge progression. Establish measurement capabilities and monitor learning proficiency of individual team members to ensure ongoing learning stays on plan based on defined training program
  • Define and support career progression opportunities. Work with other leaders/departments to outline potential growth opportunities and required skills. Develop appropriate skills among Support team members by providing appropriate work experiences
  • Define team processes and ensure procedures are documented and team members are trained prior to being required to utilize them. Ensure procedures are reviewed and updated regularly and reference materials are available to team members as needed
  • Exercise judgment within broadly defined practices and policies in selecting methods/techniques, and evaluation criterion for obtaining results. Collaborate across teams and implement improvements in processes to ensure we’re working efficiently and providing world-class service
  • Manage employee schedules and ensure adequate phone coverage during scheduled hours of operation
  • Establish procedures for overtime approval / management and expense management to ensure all controllable costs are maintained within budget
  • Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complex support issues. Act as escalation point for all requests and incidents. Ensure escalation paths are documented and clear to Support staff
  • Define, develop and mature phone/ticket handling processes to ensure appropriate and timely escalations and information sharing within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. Ensure procedures for handling system outages and bugs are documented and support staff is trained
  • Maintain key performance indicators / metrics – Define goals for phone service levels and ticket handling and provide management with regular metrics related to goals
  • Relationship building – Interact with internal and external customers. Customer relationships require nurturing and ongoing maintenance and this person needs to be good at building these quickly and effectively
  • Collaborate with other peers and teams during development, implementation and post-implementation processes
  • 3+ years Help Desk experience
  • 2+ years in a leadership Role (team lead, supervisor, manager)
  • 2+ years experience with ticket management software (Remedy, Clientele, CSI, JIRA etc.)
  • Strong Understanding of the MMS Ecommerce platform
  • Strong leadership qualities Including Team Management skills
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Superior analytical and problem-solving skills
  • Ability to develop and motivate others
  • Strong conflict management skills
  • Effective interpersonal and communication skills
  • Creativity, self-confidence, and flexibility
  • Collaborative, customer-focused and able to create visible value
  • Excellent written and verbal communication skills required
  • Familiarity with IT Service Management tools and framework (COBIT, ITIL, CMMI, etc.) preferred
100

DTC Infrastructure Engineer Direct to Consumer Technology Support Resume Examples & Samples

  • Coordinate service delivery efforts for In-Store systems, as well as proactive maintenance of related technologies
  • Successfully perform supporting roles as required, such as a Problem Coordinator, and participate in continual improvement initiatives
  • Work directly with Direct-to-Consumer Build and Delivery teams to ensure appropriate implementation of new capabilities and technologies, ensuring the continuity of retail operations
  • Work closely with external partners and vendors to ensure operational stability and performance
  • Participate in initiatives with architecture, security, and related teams to ensure a secure, redundant, scalable in-store infrastructure
  • Support a standardized retail operating model, and adhere to SOX controls and PCI compliance, as well as management of related documentation and remediation efforts
  • Assist in developing, documenting, and maintaining policies, procedures and associated training plans for appropriate use
  • Participate in research on emerging technologies, products, services, and standards in support of development efforts and best-in-class retail technology
  • Review and analyze performance data and create relevant reports
  • Provide on-call support for critical systems operations as needed
  • Minimum of 3 years progressively advanced experience in operations engineering and support
  • Excellent knowledge of in-store infrastructure technologies, including networking and system administration
  • Strong understanding of retail systems including point of sale, mobile point of sale, core merchandising systems, fulfillment systems, planning and allocation systems, consumer analytics, and their dependencies
  • Strong interpersonal skills required. Strength in collaboration, listening, written and verbal communication needed to effectively communicate with management, partners, and technical teams
  • Good decision making and influencing skills, including ability to make persuasive presentations to management
  • Good background in developing and managing service improvement initiatives
  • Good competency to effect practical and efficient technical operations leveraging service management concepts and specific processes, e.g. Incident Management
  • Basic understanding of project management, Agile, and/or related methodologies
  • Basic knowledge of Product Management and End-to End Services concepts
  • Basic knowledge of ITIL processes and concepts (ITSM)
  • ‐oriented and self‐motivated
  • Ability to manage time and priorities while managing multiple initiatives at once
  • Fluency in English, both written and spoken is necessary
  • International experience advantageous
101

Lead DTC Infrastructure Engineering Direct to Consumer Technology Support Resume Examples & Samples

  • Manage processes and procedures, as well as provide direction to DTC Infrastructure Engineers, to optimize efficiency, effectiveness and performance
  • Manage service delivery efforts for In-Store systems, as well as proactive maintenance of related technologies
  • Drive desired outcomes and productivity by managing initiatives and activities cross-functionally to ensure resources and tasks are allocated appropriately
  • Lead infrastructure development and design in coordination with Direct-to-Consumer Build and Delivery teams to ensure appropriate implementation of new capabilities and technologies, ensuring the continuity of retail operations
  • Successfully perform supporting roles as required, such as a Problem Manager, and participate in continual improvement initiatives
  • Drive operational stability and performance with external partners and vendors
  • Partner with architecture, security, and related teams to ensure a secure, resilient, and scalable in-store infrastructure
  • Manage developing, documenting, and maintaining policies, procedures and associated training plans for appropriate use
  • Conduct research on emerging technologies, products, services, and standards in support of development efforts and best-in-class retail technology
  • Manage and be able to represent performance, as well as related data analysis the creation of relevant reports
  • Manage consistency within a standardized retail operating model, and adhere to SOX controls and PCI compliance, as well as management of related documentation and remediation efforts
  • Manage technical operations in accordance with company policies and best-practices regarding privacy, security, and regulatory compliance
  • Minimum of 5 years progressively advanced experience in operations engineering and support
  • Bachelor’s Degree in Computer Science, Engineering, IT or a related field; 2 additional years of experience in lieu of a degree
  • Although this position does not include direct reports, a minimum of 2 years working in a team lead role within a retail infrastructure or application operations discipline is expected
  • Extensive knowledge of in-store infrastructure technologies, including networking and system administration
  • Excellent understanding of retail systems including point of sale, mobile point of sale, core merchandising systems, fulfillment systems, planning and allocation systems, consumer analytics, and their dependencies
  • Strong competency to effect practical and efficient technical operations leveraging service management concepts and specific processes, e.g. Incident Management
  • Strong analytical and problem-solving abilities
  • Strong decision making and influencing skills, including ability to make persuasive presentations to management
  • Strong background in developing and managing service improvement initiatives
  • Good understanding of project management, Agile, and/or related methodologies
  • Broad knowledge of Product Management and End-to End Services concepts
  • Broad knowledge of ITIL processes and concepts (ITSM)
  • Experience with Cisco’s Meraki platform and related technologies preferred
  • ITIL Foundation v3 Certification preferred
  • Experience with ServiceNow preferred
102

Brs Technology Support Rep Resume Examples & Samples

  • Bachelor’s degree and 2-3 years system/application experience in a banking environment or equivalent working experience
  • Possess detailed knowledge of Microsoft Internet Explorer, Google Chrome, and other browser applications as well as experience with complex database administration
  • Must be available to work rotating flex schedule (6:30am CT to 7:00pm CT)
103

Technology Support Intern Resume Examples & Samples

  • Configure, install, manage and support all user computing devices at our various locations
  • Assist with the yearly PC hardware refresh
  • Assist in maintaining the accuracy of the IT Support asset management system
  • Assist with the setup, teardown and movement of PC equipment when necessary
  • Assist with maintaining software licenses, e.g., Microsoft, Adobe, Citrix, etc
  • Assist with maintaining documentation in the IT Support knowledge management system
  • Create and update all necessary installation and configuration documentation as it relates to deploying and maintaining the PC environment
  • Responsible for timely acknowledgement and completion of all assigned Support Desk incidents through our incident management system within established Service Levels
  • Update all Support Desk incidents in accordance to unit procedures
  • Accurately document instances of desktop equipment or component failure, repair, installation and removal
  • Must be knowledgeable in the operations of the Information Technology Services Department
  • Attendance - Regular and consistent attendance is required to maintain acceptable performance standards and routine duties of the position within the normal operational guidelines of the unit
  • Confidentiality - Confidentiality and document control is essential to this position to ensure member data is secure and protected from compromise
  • Creditworthiness - Must meet creditworthiness
  • Bondable - Must notify Human Resources in writing of conviction involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU
  • Responsible for effectively identifying and managing risks for the unit
  • Must possess knowledge of endpoint computing functionality and features for Windows OS, MAC OS, Chrome OS, Android and iOS operating systems
  • Responsible for orderly maintenance of work area and computer rooms
  • Repetitive movement of hands and fingers, i.e., for typing or writing
  • Lifting and carrying containers weighing as much as 20-30 pounds, i.e., to/from building and vehicle, to a storage area
  • Sitting for long periods of time, i.e., at a desk, in meetings
  • Ability to reach above, at and below the waist
  • Ability to reach above, at and below shoulder level
  • Occasional bending, kneeling, stooping and/or squatting
  • Auditory acuity
  • Minimum Experience
  • College student enrolled in a Bachelor’s degree program in Computer Science or Management Information Systems
104

Technology Support Resume Examples & Samples

  • A new and exciting opportunity is now available in Investment Operations Outsourcing (IOO) Technology. The IOO platform is comprised of several applications including Trade Capture, Web Trade Services, FundMaster, Global Dataload, Coric, CADIS, and Custom Reporting. The platform supports Middle and Back Office operations for our clients globally
  • You will be part of a small professional team that provides production support to a large diverse user base comprised of both partners and clients across the globe
  • This is a great opportunity to learn the investments business in a dynamic, multi-platform environment that will provide you the opportunity to enhance your skills and knowledge. In this position, you will be exposed to a wide variety of business processes and functions, including: equity and derivatives trading, securities processing, portfolio accounting and client reporting
  • Monitor, control and report on the IOO Platform, by working with Application and Technical teams to ensure appropriate quality and continuity of service
105

Global Technology Support Lead-senior Manager Resume Examples & Samples

  • Act as the liaison between Tax Service Lines and Technology Support Center team to ensure smooth onboarding of new clients / users and be able to differentiate and help solve key Business vs. Technology issues
  • Lead strategic discussions with key business stakeholders, facilitating consensus regarding operational or technical topics in order to move issues forward
  • Manage 3rd Party Support Vendors / Systems (e.g. Service Now) to ensure that specific Service Leve Agreement (SLA) expectations and contractual terms are being met
  • Manage operational and communication impacts of planned changes, outages and technology emergencies for internal and external clients / users
  • Senior level Support / Call Center experience with 5-10 years of progressive responsibility
  • Ability to travel up to 20% of the time domestically and/or internationally
106

Global Technology Support Manager Resume Examples & Samples

  • Develop and maintain processes and standards adhering to industry best practices and ensuring reasonable response times, and availability of the support organization
  • Follow up technology deployment efforts with dedicated support of Tax solutions globally and help ensure consistent access, functionality, and overall reliability from launch forward
  • Help perform Support Ticket analysis to identify and implement improvements, and report these findings, data and KPI’s to Firm Leadership in a concise / dashboarding format
  • Bachelor's degree in Computer Science, MIS, CIS, Engineering, Management, Accounting, Finance or a related field
  • Experience in managing Global Teams, Cultures and Time-zones
  • Knowledge in desktop management tools and technology to remotely support customer/end-user technology, scheduled software distributions and update / patch management
  • Summarization skills to convey status reports and key impacts to leadership
107

Technology Support Manager Resume Examples & Samples

  • Build and maintain a framework for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timelines
  • Use your acquired knowledge of Facebook¹s systems and tools to develop and deliver tool-training presentations
  • Help devise, implement and monitor tool usage and policies across all LERT operations
  • Manage internal tool matrices
  • Organize and manage LERT¹s tooling permissions framework
  • Work closely with frontline analyst to understand processing and operational needs
  • Manage our data analysis team
  • 6+ years technical support, help desk or closely related experience
  • 2+ years in management
  • Ability to travel to both international and domestic locations
  • Effective at interacting with internal and cross-functional stakeholders across Operations, Product, Policy and Training
  • Practical experience with the Microsoft Office Suite, (Excel, Power Point, Word)
  • Ability to multitask and work in an unstructured environment of fast growth and ambiguity
  • Communication skills
108

Technology Support Associate Resume Examples & Samples

  • Monitors support queue and performs troubleshooting and resolution for simple to moderately complex issues, ensuring reported incidents are resolved quickly and effectively in accordance with service level agreements
  • Communicates with users to keep them apprised of the status related to incident and request resolution
  • Partners with relevant second and third level technology teams to ensure current and future client needs are addressed
  • Documents, within the incident management system, any actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques
  • Identifies outdated or inaccurate information within the knowledge base to be updated
  • Consults with business clients to ensure technology and office systems are meeting local needs and coordinates their acquisition and implementation
  • Interacts with supported business units to gain an understanding of technical requirements and specific workflows in order to act as a business unit advocate and communicate their technical requirements to the Engineering and business systems teams
  • Partners with Lifecycle Management, Service Operations, Research, and Engineering teams to understand equipment and software standards, acquisition processes, and new technologies
  • Performs asset management and lifecycle processes per established guidelines, ensuring timely delivery and installation of approved hardware and software. Sets appropriate expectations for clients regarding the implementation of new hardware and software
  • Researches and pursues relevant training opportunities to ensure a broad awareness of current and emerging technical solutions. Participates in projects involving new technology evaluation, testing, and integration
  • Demonstrated experience providing end-user support in a networked environment
  • Proficient knowledge of Windows 7, Windows 10, Outlook/Exchange, Market Data Services applications and Microsoft applications, Remedy/Service Now, Cisco Systems VPN, Cisco Any Connect, Net Support, Support Manager as well as other technology such as iOS and Androids
  • Strong commitment to working as a team and providing excellent customer service
  • Knowledge in financial services and computer technology
  • Computer training skills and exposure to investment systems preferred
  • Bachelor's degree in business or technology is highly desired
109

Director of Academic Technology & Support Resume Examples & Samples

  • Commitment to the mission, vision, and guiding principles of curricular design at UIWSOM
  • Experience in higher education administration, academic classroom technologies, information systems, database management and reporting, web conferencing tools, desktop operating systems and office business applications
  • Work respectfully and effectively with people from diverse racial, ethnic, religious, linguistic, gender, age, sexual orientation, and socio- economic backgrounds, and with diverse physical and learning abilities
  • Self-directed and able to work independently with little supervision; work evenings and/or weekends as needed
  • Ability to lead, formulate teams, manage projects, delegate responsibilities and monitor progress to a successful outcome
  • Strong communication and presentation skills in written, verbal and electronic formats
  • Ability to work with both technical and non-technical personnel at all levels in the UIWSOM
  • Able to research solutions, compare, select, implement, quickly learn new tools and technologies, and continually adapt to an evolving field
  • Evidence of customer service and consultative skills to identify and implement required technology solutions
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA
  • Master’s degree in IS, MIS, Instructional Technology, Business Administration or related field
  • Five years of experience in a technology leadership position that is relevant to described knowledge, abilities, and responsibilities
  • Hold a terminal degree in a health professions or related field (e.g. PhD, DO, MD, EdD)
  • Experience in higher education in a technology leadership position
  • Basic Life Support or within 6 months of hire
  • Must hold a valid driver’s license and have a driving history acceptable to the University insurance carrier
110

Manager of Information Technology Support Resume Examples & Samples

  • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer
  • Acts as an advocate for children – raising the awareness of the needs, neglect, nurture, and potential of children in poverty and challenging and enabling those within one’s influence to greater involvement and effectiveness on behalf of children
  • Provides leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities within organizational strategies to ensure that department's purpose is fulfilled
  • Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies
  • Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability
  • Leads a team of client service professionals who respond to personnel requests for local and remote technical support. Manages the documentation and tracking of incidents to ensure a timely resolution in accordance with service level agreements and standards. Further manages regional coordination, communication and representation for Compassion's global technology initiatives. Partners with global leadership to coordinate technical needs, support, and strategy
  • Works through subordinate professionals to lead the adoption of best practices relating to commonly occurring technical issues while also managing consultants with appropriate technical or service personnel outside the team or organization for complex issues. Leads efforts to maximize the team's level of service and efficiency. Further manages regional coordination, communication, and representation for Compassion's global technology standards and initiatives. When applicable, partners with Compassion leaders internationally to coordinate technical needs, support, and strategy
  • Assesses software and infrastructure solutions utilized by the team's client group and anticipates potential issues or problems. Serves as a consultant in the analysis of new technologies to be adopted by the client group and therefore supported by the client service support team. Prepares client service support professionals accordingly
  • Provides appropriate training and development opportunities for client service professionals in applicable areas of global IT standards and practices. Leverages team resources to solve complex technical problems for the client groups served. Further manages regional coordination, communication and representation for Compassion's global technology initiatives
  • Provides vendor management and post-award administration for monitoring service level agreements, making scope determinations, and implementing resolutions that protect the ministry. Resolves vendor-related problems with regard to specifications, timing, quality, quantity, and delivery
  • Minimum 10 years experience managing an IT Help Desk and Tech Support team members
  • Preferrred global IT Help Desk experience
111

Technology Support Engineer Resume Examples & Samples

  • Provide first level support for incoming customer requests, internal and external
  • Manage day-to-day operations of a help desk
  • Identify, research, resolve, and document technical problems
  • Identify new business leads for existing customers and relay information to business development
  • Interview users to collect information to understand problem; lead customer through diagnostic to determine root cause/source
  • Prepare standard statistical reports, such as help desk issue tracking and time to resolve/close
  • Install and upgrade EtaPRO software and peripheral/pre-requisite software remotely and on-site
  • Visit customer sites to resolve reported issues and conduct maintenance visits, as needed
  • Train users to properly use software tools
  • Create/confirm user accounts and create content for support website access
  • Perform and document software testing to ensure high quality product
  • Work flexible hours as needed to support global customer base
  • 1-3 Years of experience in help desk, technical support and customer service
  • Windows OS and intermediate application support knowledge
  • Proven written and oral communication skills
  • Ability to work as a team member or independently to relay/share information accurately
  • Investigation and diagnostic aptitudes and a desire to solve problem
  • US Citizen or Permanent Resident with the ability to travel globally
  • Familiarity with case management tools such as Footprints, FogBugz, Service Desk, etc
  • Familiarity with data archiving systems (OSISoft PI, Wonderware, eDNA, OPC) preferred
  • Advanced Knowledge of Relational Database such as MS SQL Server
  • MCSA or MTA Certification
  • Use of remote user support tools such as WebEx, Bomgar, Skype, VPN
  • Global business experience/cultural awareness
112

Technology Support Supervisor Resume Examples & Samples

  • Ensures that the Customer/Technical Support Department meets the standards to provide Service of Excellence to all callers and meet monthly survey goals is met - internally and externally
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence and Compliance
  • Monitor staff to ensure calls are handled effectively and answered in a timely basis within guidelines set by management and provide coaching to ensure quality customer service
  • Handle escalated calls seeking Quotit management as they arise to negotiate for win-win resolution
  • Coordinates, supervises and is accountable for the daily, weekly, and monthly activities of team, including but not limited to: processing refunds, upgrades/downgrades, deliveries, filing, training, scheduling, authorizations, responding to internal and external inquiries, etc
  • Develop, maintain, and produce regular reports and KPIs in order to manage Department and provide status to management: including but not limited to Service Level Statistics, Call Volume, Answered, Wait Times, Abandon, Callbacks, Agent Performance, Incentive, Employee Forecasting/Capacity, etc
  • Prepare and direct schedules, monitor attendance of operators, schedule breaks and shifts
  • Lead process improvement and technology solutions projects related to the Department
  • Maintains a high level of knowledge and procedural expertise in all functions of operations and internal polices and guidelines
  • Interview and hire staff, manage performance goals and annual salary reviews, and provide counseling and corrective discipline
  • Communicate solutions, successes, and opportunities to the superiors
  • 2 years of supervisory customer service experience
  • College Degree or equivalent education, training and work-related experience
  • Skills (Computer Applications, Technical, Interpersonal, Problem Solving, etc.)
  • Technical support experience preferred
  • 2 years of experience providing technical support to consumers
  • Experience with Project Management and Data Analytics
  • Experience with Health Insurance products as well as regulatory requirements including but not limited to the Affordable Care Act (ACA)
  • Experience with financial and third party systems such as Oracle, Zuora, Saleforce
  • About National General Holdings
113

Technology Support Representative Resume Examples & Samples

  • Answers questions and educate by telephone and email customers regarding new and existing accounts and products while keeping department standard call times
  • Supply documentation and follows-up on calls from customers regarding problems that they are experiencing with their Quotit services, or adjustments to product offerings
  • Strong technical aptitude to act as a first point of contact for users experiencing system problems
  • Strong problem solving skills with the ability to compile supporting documentation requiring further research as needed
  • Work collaboratively with support divisions so troubleshoot issue
  • Knowledge of products available for possible upsell
  • Provide excellent customer service, as defined by Quotit, to all callers and meet monthly survey goals
  • Some soft-selling
  • Technical support experience
  • Ability to handle customers in a courteous, patient, calm and positive manner while maintaining high quality and quantity of work
  • Experience in handling high call volume
  • Willingness to begin in September
114

Technology Support Manager Resume Examples & Samples

  • Build and maintain a framework for receiving, triaging and responding to technically oriented requests in tight, often life impacting, timelines
  • Help devise, implement, and monitor tool usage and policies across all CSI operations
  • Organize and manage CSI¹s tooling permissions framework
  • Serve as an escalation point for frontline analysts encountering systems difficulties
  • 6+ years technical support, help desk, or closely related experience
  • Effective at interacting with internal and cross-functional stakeholders across Operations, Product, Policy, and Training
115

Its End User Services Technology Support Resume Examples & Samples

  • Basic knowledge in troubleshooting and repairing PC and Mac computer hardware required
  • Basic knowledge in troubleshooting, installing and use of Microsoft and Apple operating systems and use of Office applications such as Word, Excel and PowerPoint required
  • Basic knowledge in the use of Internet applications such as e-mail and web browsers required
  • Basic knowledge in troubleshooting PDA hardware and software required
  • Experience with survey software and reference applications required
  • Knowledge of Desktop operating systems: Windows 7 and Apple OS X
  • Knowledge of Active Directory and Group Policy Objects desired
  • Knowledge of Altiris Deployment desired
  • Knowledge of Domain structure and permissions desired
  • Knowledge of Workstation virtualization desired
  • Experience in problem solving and troubleshooting complex hardware and software desired
  • Basic understanding of Ruby on Rails programming language and MVC architecture
  • Strong and effective communication skills, both oral and written
  • Ability to work as a member of a team and establish and maintain relationships with management and staff
  • Commitment to service, quality, and departmental core values
116

Technology Support Engineer Resume Examples & Samples

  • We are looking for a proactive, solutions driven individual who will provide first and (and where possible second) level support to users for existing in-house systems
  • Assist in planning, design, testing, and deployment for upgrades or new hardware and applications
  • In general, to implement the necessary measures to keep a high level of IT security in the office and ensure that all precautions are taken concerning sensitive information
  • Asset management of IT hardware, software, and equipment in the office
  • To assist their Manager with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs
  • To provide training and coaching to users on IT matters, especially on the MS Office suite
  • Administration of purchase orders and invoices for local offices
  • Provide support to users on peripherals, printer configuration/management, disk space optimisation etc
  • Assist in management of the server infrastructure, back-ups, restores, user management, capacity planning, security and audit
  • Highly self-motivated / driven and capable of working independently with a minimum of supervision
117

Internship MS Enabling Technology Support Resume Examples & Samples

  • RMMC
  • Service Portal
  • JAM
  • DCC
  • MGTS
  • ACDC
  • FM Console / SDS
  • Provide reporting capabilities for METS, this requires MS Excel, MS SharePoint, MS Access, MS PowerPoint
118

Informational Technology Support Resume Examples & Samples

  • Troubleshoot and resolve hardware and software issues
  • Provide desktop support to end users
  • Complete software installations
  • Deploy new hardware and software
  • Maintain and update student athlete lab
  • Experience with helpdesk and/or customer service
119

Director Technology Support Services Resume Examples & Samples

  • The position is responsible for regional desktop support services and customer support services teams and their subordinate staffs and will work with the Director of Enterprise Infrastructure Services to ensure the successful delivery of all aspects of the ITS service portfolio
  • The position is responsible for the effective development and implementation of programs to ensure that all ITS products and services continue to improve the level of service provided to Covenant Health member organizations
  • Administers problem management for desktop support and service desk environments and all facets of end-user computing environments
  • Resolves issues for internal customers and the support teams. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all organizational polices and expectations
  • Able to navigate and negotiate through sensitive and complex issues. Demonstrates strategic thinking when pursuing issue resolution and end objectives
  • Organizes, plans, budgets, and monitors multiple activities, people, processes, and resources. Manages the day-to-day service delivery of departments to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters
  • Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Ensures that all relevant and required processes and procedures are followed. Ensures the presence of standards and procedures to support the information needs of the business in a flexible, efficient but secure environment. Promotes opportunities for continual improvement
  • Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with key stakeholders to identify opportunities to address longer-term business needs and provides input to long-term strategies
  • Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels. Ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities
  • The position requires an individual with strong vision, strategic consulting and people leadership, as well as a comprehensive and in-depth infrastructure background with solid understanding of desktop engineering, networking, service desk, and desktop support
  • Leads by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with Covenant's mission and values
  • Ability to develop cooperative agreements and OLAs/SLAs with appropriate partners
  • Minimum of seven (7) to ten (10) years' experience in defining and implementing information systems in a multi-location, multidisciplinary environment generally gained by having held similar positions within a hospital, managed health, or health insurance organization
  • Minimum of seven (7) years' experience managing technical staff
  • Prior experience supporting end-user devices and telemedicine equipment
  • Prior experience supporting both client-server and virtual desktop environments
  • Experience with engineering, installation and setup of servers in a large complex environment and installation, configuration and functional testing of third party products is required