Trading Support Resume Samples

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AW
A Walsh
Anibal
Walsh
956 Terry River
Phoenix
AZ
+1 (555) 621 6128
956 Terry River
Phoenix
AZ
Phone
p +1 (555) 621 6128
Experience Experience
Philadelphia, PA
IT Electronic Trading Support
Philadelphia, PA
Padberg-Bergstrom
Philadelphia, PA
IT Electronic Trading Support
  • Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
  • Be responsible for handling business-driven or exchange-driven projects
  • Provide system and process documentation
  • Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams
  • Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
  • Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
  • Be responsible for the trading applications and market access support of Equities & Derivatives Trading for (Cash Equity, Warrant, Future & Options) on various APAC markets in Windows/Linux platform
Los Angeles, CA
Electronic Trading Support Analyst
Los Angeles, CA
Crist-Beer
Los Angeles, CA
Electronic Trading Support Analyst
  • Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
  • Monitoring and management of the applications
  • Exposure to Algorithmic trading environment is a plus
  • Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue
  • Troubleshoot & fix booking & reporting related breaks identified by operations and/or front-office control
  • Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification
  • Conduct training & knowledge sharing sessions and documentation of all support related information
present
Los Angeles, CA
Trading Support Specialist
Los Angeles, CA
Blanda Inc
present
Los Angeles, CA
Trading Support Specialist
present
  • Ensures that trades are executed and confirmed in accordance with organizational policies and procedures
  • Facilitates the price adjustment and trade correction process
  • Ensures trades are confirmed and researches and resolves unconfirmed trades
  • Contacts internal and external customers to resolve trading problems
  • Handles escalated calls and issues
  • Maintains currency in trading policies and procedures
  • Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Loyola Marymount University
Bachelor’s Degree in Business
Skills Skills
  • Ability to handle escalated calls and inquires
  • Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
  • Provides higher level trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
  • Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
  • Contacts internal and external customers to resolve trading problems
  • Handles escalated calls and issues
  • Maintains currency in trading policies and procedures
  • Ensures trades are confirmed and researches and resolves unconfirmed trades
  • Ensures trades are receiving appropriate breakpoints/sales charges
  • Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions
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15 Trading Support resume templates

1

Electronic Trading Support Analyst Resume Examples & Samples

  • Highly knowledgeable in Perl & Shell Scripting
  • Highly knowledgeable in SQL
  • Highly knowledgeable in Solaris (Unix)
  • Well versed with networking protocols and topologies
  • Highly knowledgeable in LINUX
  • Highly knowledgeable in networking protocols and topologies
  • Working knowledge of FIX Protocol (4.0 / 4.2 / 4.4)
  • Bachelors Business/Engineering/Computer or related degree
  • 5 years of experience in financial domain
  • Team player, ability to multi-task & handle high visibility outage situations
2

Front Office Bond Trading Support Analyst Resume Examples & Samples

  • The successful candidate will be working closely with traders, middle office staff, operations and product control in resolving business related issue within the support team
  • Support Credit IT applications from business perspective
  • Support of Risk and/or algorithmic trading systems
  • 4 year bachelor's degree (or equivalent) with a major in Computer Science, MIS, CIS or other related technical faculty preferred
  • Strong work experience in the financial industry supporting multiple applications
  • Experience of working in a busy user facing support environment covering varied and multiple applications
  • Proven track record of supporting trading applications
  • Exposure to Microsoft Office suite of applications
  • UNIX; Windows NT
  • General SQL – Ability to construct statements to create reports
  • Solaris, Oracle and/or Sybase experience
3

Electronic Equities Trading Support Singapore Resume Examples & Samples

  • Providing Equity Electronic Trading platform trade support in fluent English and ideally other Asian languages through Bloomberg IB chat, telephone and internal ticketing system
  • Electronic Trading - staging and routing
  • Pre & Post Trade analytics, such as Transaction Cost Analysis (TCA)
  • Enquiry on IOI
  • Alternative trading venues and pools of liquidity (MTFs & Darkpools)
  • Liaising internally with Programming, Sales, Business Development, Data and Technical Support
4

Electronic Trading Support Analyst Resume Examples & Samples

  • Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
  • Monitoring and management of the applications
  • Escalate issues to EMS, Network, Systems, DBA & other service groups for quick identification & resolution
  • Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue
  • Troubleshoot & fix booking & reporting related breaks identified by operations and/or front-office control
  • Conduct war-games & document recovery procedures for faster turn-around & lesser business impact
  • Conduct training & knowledge sharing sessions and documentation of all support related information
  • Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification
  • Must have a Bachelor’s of Science degree or equivalent
  • 5+ years of experience in financial domain
  • 5 + years of experience in Perl & Shell Scripting
  • Strong knowledge of SQL
  • Strong knowledge of Linux/Unix programming
  • Working knowledge of FIX Protocol
  • Ability to multi-task & handle high-visibility outage situations
  • LI-AC
5

Equities E-trading Support Analyst Resume Examples & Samples

  • Support of the e-Trading platform, providing L1 and L2 support to the business and stakeholders
  • Regular management of incidents impacting multiple desks
  • First point of contact for issues pertaining to e-Trading
  • Liaise with colleagues and other teams within the IB technology group to drive enhancements to technology
  • Analyse and resolve technical issues in real-time, invoking DR or relevant continuity plans where required
  • The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment
  • Significant experience in supporting e-Trading environments –algorithmic trading, smart order routing, low-latency trading, exchange connectivity
  • Good working knowledge of FIX protocol
  • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
  • Experienced in support of Linux based platforms (RHEL experience preferred)
  • Drives best practices and identifies potential areas of improvement
  • Excellent interpersonal skills, team player, with an ability to remain calm under pressure
  • Ability to prioritise work load, multi task and react quickly to meet business expectations
6

Advisory Trading Support Specialist Resume Examples & Samples

  • Prepare withdrawal requests and deposit notifications to money managers, notify managers of new requests
  • Manage and process tax selling requests
  • Trade (mutual funds, equities and bonds) for a large number of accounts, organizing blocks and entering orders for new accounts, deposits, withdrawals and portfolio changes
  • Process trade corrections with Managed Account Trading and Mutual Funds
  • Initiate and answer various questions over the phone from Baird Financial Advisors, money managers and other internal departments. Assist advisors with account rebalancing and trading processes
  • Ability to complete analysis and resolution of special account trading situations
  • Work with several trading platforms: FISERV APL/OneView, Envestnet, Thomson One
  • Test system upgrades, which includes writing test scripts and setting up test accounts
  • Perform any other duties as assigned and work on projects that enhance the trading process and build efficiencies
  • Drive and define projects. Position provides the opportunity to learn project management skills
  • Learn and apply SQL and other database applications with a goal to create efficiencies and change processes
  • Work with a dynamic team that has a combined 100 plus years of experience in the financial services industry
  • Bachelor’s Degree in Business or comparable work experience. 2+ years of experience in the financial services industry
  • Series 7 and 66 license required or the ability to become licensed within 6 months
  • Strong analytical skills with a focus on detail. Ability to tolerate peak workloads, multiple assignments, works within deadlines and produce accurate results
  • Proficiency and experience with Microsoft Office (Word, Excel) and database (Access or SQL)
  • Exceptional organizational skills and the ability to follow through on assigned tasks are required. Some knowledge of trading systems, ThomsonOne/BETA, FISERV APL, Envestnet and model trading preferred
  • Ability to function as a member of a team dedicated to quality customer service, the ability to stay focused under pressure, organizes and prioritizes workload in order to manage time and perform multiple tasks
7

Front Office Credit E Trading Support Resume Examples & Samples

  • Incident Management at L1 and L2, support outage management
  • Problem Management – root cause analysis, post production incidents
  • Change Management – from submission of changes to deployment of changes
  • Monitoring and Alert Management
8

Electronic Trading Support Analyst Resume Examples & Samples

  • Leverage automation to drive efficiency and to improve our operating environment
  • Management of applications and our instructure
  • Highly knowledgeable in Linux/Unix
9

Im-trading Support Middle Office Resume Examples & Samples

  • Letter of Credits analysis, issuance and negotiation
  • Letter of Credit’s Advice
  • Analysis and negotiation of export and import collections
  • Customer Service activities
  • Exchange hiring and settlement
  • ACC/ACE operations processing: hiring, settlement, accounting, shipment analysis
  • Strong focus on internal and external client satisfaction and the building of excellent relationships with them
  • Accounting and reconciliation Knowledge
  • Desirable Spanish
  • Self-motivation and demonstration of initiative
  • Comfortable working within tight deadlines
  • Strong team work
  • Flexibility to assume different functions and responsibilities
10

Junior Cash Trading Support Analyst Resume Examples & Samples

  • Provide support to business stakeholders on critical front office platforms including Fidessa, FIX, DMA
  • Work closely with business stakeholders and deliver prompt responses to queries from the business
  • Engage in Incident, Problem and Change Management
  • Proactively contribute ideas and solutions towards improving team processes
  • Work with product vendors, exchanges, data providers and other service providers to resolve issues
  • Extensive interactions with global teams (IT Development, Service Desk & infrastructure teams)
  • Project manage operations components of key systems upgrades e.g. system upgrades, exchange upgrades etc
  • Relational database experience (ideally Sybase or Oracle)
  • Good working knowledge of UNIX
  • Strong SQL experience
  • Understanding of the equities trading and execution businesses
  • Understanding of the FIX protocol and DMA platforms
11

IT Electronic Trading Support Resume Examples & Samples

  • Be responsible for the trading applications and market access support of Equities & Derivatives Trading for (Cash Equity, Warrant, Future & Options) on various APAC markets in Windows/Linux platform
  • Required to support internal clients, troubleshoot and diagnose functional and technical issues in the production environment
  • Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams
  • Be responsible for handling business-driven or exchange-driven projects
  • Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
  • Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
  • Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
  • Provide system and process documentation
  • Morning / Lunch shift duty, weekend and holiday work are required
12

Algo Trading Support Resume Examples & Samples

  • Provide dedicated phone, chat, and email support to both internal and external customers by answering complex questions on function and usage of all aspects of electronic trading
  • Provide a high level of support service to the internal trading desks and external clients
  • Largely dealing with the Financial Information eXchange (FIX) Protocol
  • Be part of a dedicated global support team, identifying, replicating and prioritizing client trading issues
  • Produce high levels of customer satisfaction balanced with business needs
  • Coordinate with other teams to categorize, prioritize and resolve software application issues dealing with all levels of the electronic trading
  • Interact regularly with members of the development team to produce software solutions that address operational needs and requirements
  • Resolve technical support issues and problems in the areas of system configurations, functionally and enhancements surrounding trading products/systems
  • Serve as primary liaison between customers and the firm
  • Assist with client on-boarding tasks
  • 3 - 5 years working experience in support of the finance industry, preferably equities
  • Previous experiences with support of trading systems and\or FIX order routing desirable
  • Proven technical and analytical skills in a mix of Microsoft Windows, SQL and UNIX environments
  • Demonstrated excellent organizational, interpersonal skills and attention to detail
  • Demonstrated ability to work independently, handles multiple tasks simultaneously, prioritize, and adapt quickly with minimal supervision and a strong sense of urgency
  • Demonstrated excellent communication (verbal and written) as well as interpersonal skills
  • Understanding of the Financial Information Exchange (FIX) Protocol
  • Understanding of financial markets, trading, and/or asset management industry
  • University qualification preferably a Computer Science major graduate
  • Previous experience with FIX certification or client on-boarding is an advantage
13

Credit Index Trading Support Analyst Resume Examples & Samples

  • Responsible for supporting the Credit Index Trading Desk trades from inception to settlement covering Derivative products
  • Control functions: Derivative exceptions, Control Reports, Affirmation and Confirmation resolution, Daily Dashboard, Regulatory Controls and Ad-Hoc requests
  • Understanding the changing regulatory environment. Specifically the European reporting and trade clearing requirements specific to the Credit Markets
  • Working closely with other Middle Office’s and relevant Operations groups to ensure that risk management is correctly reflected by trade bookings and other internal areas to improve efficiencies for control and MIS reporting
  • Single Point of Contact for Credit Index Trading Desk Trade with additional focus on remediation and improvement of processes
  • Knowledge and understanding of Fixed Income Derivatives Markets
  • Awareness of market conventions, risk, and rules surrounding execution and settlement
  • Understanding of Regulation, Audit and control processes and how they relate to the Middle Office control environment
  • Able and willing to drive positive change forwards
  • Ability to quickly gain a detailed understanding of product and risk management systems and trade flows
  • Proficient PC skills including Excel and Microsoft packages
  • Strong communicator, able to liaise confidently with internal and external customers and confidently discuss/explain process flows and market practice with desk
  • Can work effectively in a pressurised environment
  • Able to multi-task and prioritise issues as they arise throughout the day ensuring key issues are escalated in a timely fashion
  • Degree or equivalent preferred but not essential. Competencies
  • Organised and excellent attention to detail
  • Ability to solve problems with the minimum of supervision
  • Flexible in their approach
  • Self motivated, driven and hard working
  • Strong team player
14

Platform Operations Multiasset Electronic Trading Support Manager Resume Examples & Samples

  • In depth knowledge of Equities and listed derivatives markets in the US and preferably other regions, EMEA and APAC
  • Knowledge of Derivatives, Fixed Income, FX products highly desirable especially in electronic trading
  • Ability and knowledge to build effective technical partnerships with development leads, architects, infrastructure specialists
  • Ability to build, empower and motivate effective support and operational teams
  • Collaborative, inclusive, supportive management style to lead highly technical operational support teams
  • Ability and business knowledge to build trusted partnerships with trading desks and clients
  • Client focused and biased in pursuit of business goals and objectives
  • Flexible, proactive and self-motivated with a proven ability to assimilate and apply
  • Information rapidly and effectively
  • Passion for driving transformational change across large teams and multiple locations
  • Ability to leverage the diverse resource pools across multiple locations and cultures
15

Senior Systems Analyst, Trading Support Resume Examples & Samples

  • Support 22 Equity Traders and 8 Equity Trade Coordinators; including troubleshooting issues impacting the proprietary Order Management System, related Vendor Applications and related Wellington Trading applications by delivering solutions in an expectable time frame from a Trader’s perspective
  • Act as a subject matter expert in all of the Order Management functionality with the goal of providing training to traders or showing them how to execute a certain workflow
  • Achieve Domain Knowledge expertise of the Order Management workflows and database architecture for each of the Equity Trading workflows: Common Stock, Options, Future, Swaps, Syndicate and Program trading
  • Leverage knowledge of systems and database architecture and SQL coding skills to generate ad hoc reports for Trading Management or make manual entries into the Trading databases to address system issues
  • Write SQL scripts which will monitor potential data integrity issues
  • Monitor all alerts and resolve them by working with the Development teams
  • Work closely with the Development and Business Analysis teams to identify and solve bugs and provide system enhancements
  • Provide a high level of electronic trading automation and tools to automate the post-trade allocation notification process
  • Demonstrated ability to interact with Traders in a fast paced, high stress environment
  • Demonstrated SQL skills or similar coding experience. For example, PERL, C++, Java, Visual Basic
  • Demonstrated knowledge of systems and database architecture
  • Demonstrate knowledge of the FIX protocol in support of addressing FIX Trading issues
  • Demonstrate knowledge of Networking skills
  • Demonstrate knowledge of Server support (Windows / Linux)
16

Rates E-trading Support Analyst Resume Examples & Samples

  • 5+ years in experience working in a support environment
  • Knowledge/experience of problem management tools
  • Experience using call/ticketing software
  • Experience of supporting a MarketView platform is a major benefit
  • Experience of 1st & 2nd Line support of trading applications from a face to face perspective (NOT desktop support )
  • Previous experience of providing support of Trading systems and trader communities
  • Previous experience of external electronic markets
  • Unix/Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions). )
  • Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)
  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
  • Experience of tech problem solving in a pressurized trading environment
  • Strong analytical skills & attention to detail
  • Ability to plan and organize workload
  • Ability to take ownership and follow through issues, requests, projects
  • Display a flexible attitude to work
  • Challenge/Personality. To be able to deal and thrive in a fast paced pressured environment
17

Technical & Trading Support Specialist Resume Examples & Samples

  • Order and trade support to all market participants
  • Setup and configuration of participants and users in the exchange systems
  • Support Sales in member onboarding/termination process
  • Provide first line support and analysis for all technical queries and reported problems regarding the INET, GCF, and peripheral systems
  • Certification for FIX and OUCH protocols
  • Protocol support of FIX, OUCH, ITCH and TIP
  • Connectivity troubleshooting
  • Liaise with 2nd line groups to resolve technically related issues, including Major Incidents
  • Work with external connectivity providers and extranets
  • Manage co-location (proximity services) accounts. This includes coordinating with the data centre operators on circuit installations, cabinet ordering, etc
  • Communicate with incident managers and customers in case of Major Incidents
  • Central point for distributing technical information (IT notices) to customers
  • Project management and User Acceptance Testing in connection to system upgrades
  • Energetic, willing to work hard and do what it takes to get the job done
  • Stress tolerance
  • Proactive mindset
  • Reliable and trustworthy
  • Ability to work with a group and independently
  • Good organizational and analytical skills
  • Ability to coach other team members
  • Excellent language skills in written and spoken English
  • Basic system management knowledge of Linux and Windows systems
  • Basic knowledge of SQL, Oracle, MySQL
  • Understanding of networking concepts
  • Expert use of MS Office programs, particularly Excel
  • Working knowledge of trading rules, trading systems, strategies and functionality as it applies to the Nordic and Baltic markets
  • Knowledge of FIX and NASDAQ proprietary software specifically OUCH, ITCH and TIP
  • The individual will use proprietary support tools, so he/she should have the ability to quickly learn and adapt to new technology
18

VP APS ES EQD Trading Support Resume Examples & Samples

  • The role is to provide 1st and 2nd line technical support to the Global Markets EQD Trading desks
  • The role will require the management of all aspects of the Global EQD systems for Global Markets Electronic Markets IT, working closely with all the support and development teams across the regions to continue to build a market leading support organization for GM IT
  • The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur. They are also responsible for problem analysis, managing system change and ensuring minimal impact to the end users
  • Ensure root cause analysis is undertaken for all incidents
  • Communicating the status of the system. Providing ETAs for solutions when necessary
  • Improving the monitoring and support systems by doing scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development
  • Regularly review and improve the checks done by the team (morning, checks, evening checks …)
  • Coordinate the package build of third part application, and test it
  • Review the releases which are planned and perform the post release checks
  • Participate to the UAT phase of the major delivery
  • Write and maintain documentation
  • Work closely with the trading desk to understand requirements and either implement tactical solution or coordinate with business mgmt. + dev where appropriate
  • Bachelor or Master degree in Information Systems
  • IT Technical Support understanding Functional aspects of eTrading for EQD
  • Must be a high caliber graduate with ability to solve complex problems under pressure
  • Experience in eTrading Application Support, with business knowledge of EQD
  • Must have driven, enthusiasm and be committed to work. Must be able to work with minimal supervision and be able to use own initiative. They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential
  • Must be able to multi-task and to be able to prioritize work. Good time management and co-ordination skills are essential
  • Windows and UNIX (and GUI) application support, use of SQL for data gathering and reporting
  • Strong problem ownership skills and attitude
  • Strong Shell scripting and Perl/Python and process automation
  • Experience in ECN’s, Smart Order Routers, networking, market data, and application configuration
19

Trading Support Engineer Resume Examples & Samples

  • Responsible for handling production trading related issues
  • Ability to work under pressure and provide solution on a timely manner
  • Must possess exceptional communication skills, an eye for detail, strong problem solving skill and a customer-centric perspective
  • Experience in handling first level support issues (networks, hardware, software) is absolutely essential
  • Experience in Core backend technologies (e.g. Windows Sever, Solaris Server, Active Directory, AD Domain Controllers, Terminal Services, SAN, Clusters and File Servers)
  • Knowledge of multiple operating systems such as Windows 2003/2008/2012, Linux, and Solaris
  • Knowledge of Citrix, VMWare, Virtualization technologies and network load balancing a distinct advantage
  • Knowledge of Oracle database, Java and Scripting experiences (Perl, Python, DOS, Ant, UNIX shells) is a plus
  • Knowledge of DevOps automation skill such as Puppet, Chef, Ansible and Salt is a definitive plus
  • Candidate must have substantial knowledge of FIX Protocol (4.0-4.4 preferably) for minimum of 2 years
  • Responsible for working with the Portware development teams to ensure releases are smooth, error-free, and easily rolled-back
  • Working knowledge of electronic trading in derivative markets (Equity, Futures, Options, Fixed Income and FX)
  • Experience in financial software product and trade desk support is a definitive plus
  • Demonstrated talent for multitasking effectively and must be highly motivated
20

Trading Support Unit Transversal Resume Examples & Samples

  • Use Project Management best practices: identify project scope, define project plan and workload, follow up and report regularly to projects sponsors (steering committee), escalate issues
  • Assess, review processes by identifying strengths and weaknesses and suggest new work processes with a straight through processing approach (identify gains of productivity when possible)
  • Prepare; edit requirements, specifications, business processes and recommendations related to proposed solution respecting accounting, risk, broker dealer guidelines and users requirements
  • Lead testing efforts, define test conditions, and develop accurate and complete test plans. Train users on new business applications, edit user’s procedures
  • Use the best methodology for the type of project managed (approach, template documents, time-tracking). Propose enhancements
  • Ensure that issues are identified, tracked, reported on and resolved in a timely manner
  • Follow up projects implementation with KPIs
21

Monitoring & Post-trading Support Internship Resume Examples & Samples

  • Raccolta e analisi dati per statistiche, verifiche, studi, offrendo supporto al Tesoro italiano, alla Banca d'Italia, alla BCE, alle Università per analisi dei dati storici e aggregazione periodica di dati statistici
  • Creazione del layout per nuovi report e adattamento ai vari mercati di modelli simili
  • Creazione di nuove sezioni sul web come contenitore dei report giornalieri; gestendo la pubblicazione giornaliera in tempo reale dei dati di riepilogo sul web con la verifica dei dati ricevuti/
  • Raccolta dati mensili e trimestrali ai fini di effettuare controlli e riconciliazione.-- Programmazione e controllo delle funzionalità di importazione ed esportazione dei dati anagrafici che alimentano il mercato
22

Senior Trading Support Associate Resume Examples & Samples

  • Manually facilitates trade order processing when required
  • Ensures trades are confirmed and researches and resolves unconfirmed trades
  • Reviews trade problem, analyzes and interprets data and determines appropriate corrective action
  • Contacts internal and external customers to resolve trading problems
  • Maintains currency in trading policies and procedures
  • Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
  • Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed
  • Ensures trades are receiving appropriate breakpoints/sales charges
  • Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions
  • Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications
  • Researches and corrects Asset Management Services portfolio rebalance issues
  • Provides Inbox support
  • Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
  • Front-end system used in assigned functional area and its relationship with account history
  • Excel, Word, Outlook and other applications as needed
  • Identifying financial events that affect orders
  • Work independently with limited direction as well as collaboratively within a team environment
  • Perform basic/intermediate levels of research
  • Associate’s Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry
23

Trading Support Specialist Resume Examples & Samples

  • Manually facilitates complex trade order processing when required
  • Ensures that trades are executed and confirmed in accordance with organizational policies and procedures
  • Reviews complex trade problems, analyzes and interprets data and determines appropriate corrective action
  • Handles escalated calls and issues
  • Provides higher level trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
  • Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed
  • Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions
  • Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met
  • Processes complex various trade related reports and utilizes tools including trade related databases and 3rd party applications
  • Researches and corrects complex Asset Management Services portfolio rebalance issues
  • Trains new associates, and documents their progress and milestones. Reports successes, and identifies concerns and seeks Management guidance
  • Leads the work of others and provides coaching and mentoring to less experienced associates
  • Works with Management and business consultants to improve future business processes. Responsible for the documentation of current/future business processes
  • Delegates departmental workload as needed and communicates to appropriate personnel
  • Provides Inbox support, processes the more complex requests
  • Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
  • Principles and practices of customer relations and communications
  • Accounting principles
  • Excel, Access, Word and other applications as needed
  • Reconciling and correcting transactions
  • Handling a high volume workload, phone calls and various other requests within specified timeframes
  • Lead the work of others and provide training, coaching and mentoring
  • Read, interpret, analyze and apply complex transaction information
  • Analyze and solve complex problems
  • Communicate effectively, both orally and in writing with associates, and internal and external customers
  • Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
  • Establish and maintain effective working relationships at all levels of the organization
  • Perform complex levels of research
  • Ability to handle escalated calls and inquires
  • Bachelor’s Degree and a minimum of zero (0) to two (2) years of experience in the financial services industry
24

Global Markets Trading Support & Control Resume Examples & Samples

  • Extensive years experience required from a Middle Office, or Operations environment
  • Understanding of audit & control processes and how they relate to the Middle Office control environment
  • Ability to drive positive changes forward
  • Ability to quickly gain a detailed understanding of products and risk management systems and trading flows
  • Proficient PC skills including Excel and Microsoft packages and Power Point
  • Good communication skills who can confidently liaise with Trading & external customers and provide detailed explanation on process flows and market practice
  • Can work effectively in a presurised trading floor environment
25

Junior Equities Trading Support, Toronto Resume Examples & Samples

  • Three-year college diploma or the academic equivalent in a related field and three years of relevant experience
  • Completion of the Canadian Securities Course (CSC), Conduct and Practices Handbook (CPH) course and licensed with the IDA, an asset
  • Demonstrated experience in a support role, brokerage experience considered an asset
  • Proficient with all MS office applications, specifically Excel
  • Knowledge of the following trading systems is an asset: FIDESSA, SSCNet, OMGEO CTM, ISM, AS-400, Accurate, Imost, an asset
  • Excellent organizational skills and a capacity to work under pressure and tight deadlines
  • Demonstrated ability to offer fast and efficient service to clients
  • Proven ability to work effectively within a team
  • Quick thinker, motivated and efficient with a sense of urgency
  • Excellent English verbal and written communication
26

Trading Support Co-op Resume Examples & Samples

  • Ensures data integrity within the equity investment systems. Uses attention to detail and daily audit reports to ensure all data manually entered into the into the equity investment systems has sufficient approval and control evidence
  • Researches and resolves daily investment system data checks
  • Verify completion of daily trade date matching of both Domestic and Non-Us Equity Trades using Omgeo Domestic Oasys, CTM, and Heliograph
  • Uses CCA vendor application to reconcile daily MFS Equity trade files with our CCA counterparties
  • Prepares daily Director of Equity Trading reporting packages. Uses daily trading system data audit reporting, to identify, rectify, and escalate, data anomalies. Minimize operational risk by following and implementing procedures
  • Digitally captures, and organizes all Directors of Trading & Portfolio Specialists Reporting packages. Ensuring reports have been through the quality control process and are attached to appropriate controls via DIVA online checklists
  • PC proficiency including excel
  • Ability to work in a fast paced, high pressure environment
  • Ability to learn and monitor inventory, accounting and trading systems
  • Strong proofreading and numeric skills
  • Personal initiative/problem solving skills
27

Trading Support Specialist Resume Examples & Samples

  • 35% Barge and rail application and billing: Work closely with merchants and counterparties on barge and rail application and billing on a daily basis and assist to resolve any customer’s issues that arise
  • 30% Contract maintenance: Execute futures pricings and exchanges, washes, under fill/overfills, etc. Assist merchants in tracking open contract balances and reconcile trades with broker confirmations and open contract reports
  • 20% Customer Service/Issue Resolution: Key contact for customer questions regarding contract maintenance. This person will be responsible for coordinating closely with the accounting finance group to make sure issues are resolved in timely and accurate manner
  • 10% Provide leadership to merchant assistants and back up finance merchant assistant team as needed
  • 5% Perform miscellaneous job-related duties as assigned and handle special projects as needed, such as discount schedules
  • Either a bachelor’s degree or a minimum of 3 years of relevant work experience in logistics/trading support
  • A minimum of 2 years relevant work experience in accounting/trading support
  • Strong communication skills and proven ability to communicate with multiple levels within an organization
  • Demonstrated customer service orientation
  • Strong computer skills; intermediate level or above in Microsoft Excel, Word, Outlook and PowerPoint
  • Detail orientation and ability to multi-task
  • Ability to work independently and prioritize
  • Excellent follow up
  • Associates degree or higher in accounting, business, or finance
  • Experience working in a grain handling/grain processing BU
  • Knowledge of basic accounting procedures/processes, rules and regulations
  • Experience using Lynx system
28

Trading Support Analyst Resume Examples & Samples

  • Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
  • Bachelor's degree in a technical or engineering concentration with a business focus (Computer Science, Information Systems, Computer Engineering)
  • Self-motivated and positive attitude
  • Strong customer service ability
  • Excellent problem solving skills
  • Ability to handle stressful situations in a trading environment
29

Trading Support Analyst Resume Examples & Samples

  • Bachelor's degree
  • 0-5 years of relevant experience
  • Motivated and positive attitude
  • Fluency in English and Portuguese - Spanish is a plus
30

Production Trading Support Analyst Resume Examples & Samples

  • Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications
  • Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, derivatives risk management, etc
  • Establish working relationships with other members of the Production Management team in other regions and across the organization as appropriate
  • Work with Application Development (AD) teams to implement fixes and improve stability
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management
  • Help monitor and improve monitoring of the trading application suite and proactively fix potential issues
  • Develop strong partnerships and communication channels with the businesses, AD, Plan and other team members
  • Translate production issues into technical defects and work on defect management
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
  • Engage with project teams through the project life, more towards go-live to ensure successful delivery
  • 3+ years experience in production support or application development in the financial services industry
  • Equities and Derivatives product knowledge
  • Good understanding of programming fundamentals
  • Experience in supporting Derivatives Risk & Trade management platforms
  • Working knowledge of SQL and stored procedures (experience with Sybase Database preferred)
  • Working knowledge of UNIX (experience with Linux preferred)
  • Strong software and business systems design, analysis, development and support skills preferred
  • Excellent interpersonal relationship / teamwork skills
  • Excellent communication skills (verbal and written) in English, providing clear problem descriptions
  • Proven complex problem solving/management skills and a strong eye for detail
  • Proactive individual showing eagerness to learn and a strong sense of ownership
  • Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
  • Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management
31

Ops Specialist, Line-trading Support Group Resume Examples & Samples

  • Strong work ethos
  • Confidence
  • Strong Interpersonal skills
  • An ability to multitask and take the initiative
  • A good understanding in fixed income derivatives is required with prior experience of a trade support role highly beneficial
  • An in depth knowledge of how derivatives trade, price and life cycle events impact the firm
  • Knowledge and experience with Compression activity (e.g. Tri-optima exercises) and clearing would be beneficial. The candidate has to be comfortable with moving and modifying large portfolios of risk around accurately and be cognizant of downstream implications too
32

Trading Support Specialist Resume Examples & Samples

  • Assist IBD customers with post-executed transactions
  • Identify and resolve any trade exceptions
  • Disseminate trade details and status updates to IBD customers
  • Maintain an understanding of department expectations and company policies
  • Shared responsibility for departmental phone and e-mail coverage
  • Keep management informed on any unusual requests and potential issues
  • Maintain prompt and regular attendance
  • This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary