Trading Support Job Description

Trading Support Job Description

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Trading support provides support to troubleshoot hardware and network conflicts to resolution (includes, but is not limited to desktops, laptops, tablets, printers).

Trading Support Duties & Responsibilities

To write an effective trading support job description, begin by listing detailed duties, responsibilities and expectations. We have included trading support job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist other Operations teams to resolve clients queries such as documentation, settlements, and valuations
Ownership, investigation and resolution of exceptions/fails/breaks raised by all Front-to-Back departments that support the business – Clients, Front Office, Brokers, Vendors, External Validation, Settlements, Collater Management,Portfolio Reconciliation, Product Control
Assisting in the implementation of strategic systems and vendor applications
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – Dodd Frank, CCP Clearing
Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – Dodd Frank, CCP Clearing Involvement in the implementation of industry and regulatory initiatives through participation in internal working groups and/or external market forums – Dodd Frank, CCP Clearing
Investigation of user queries via database queries using raw SQL, log files and process interaction, order issues, flow breaks, booking issues
Working closely with regional counterparts to build and leverage tools and standardize monitoring procedures
Have a strong understanding of financial products, particularly equity derivatives
Have experience managing teams within a global organisation
Junior support / developer position for proprietary low latency trading system used in options market making

Trading Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Trading Support

List any licenses or certifications required by the position: CFA, ITIL, FIX, NISM, CSC, FINRA

Education for Trading Support

Typically a job would require a certain level of education.

Employers hiring for the trading support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Finance, Business, Engineering, Financial Services, Technical, Education, Information Technology, Computing, Economics

Skills for Trading Support

Desired skills for trading support include:

Mobility products
Bringing a strong ability to troubleshoot
Escalate to resolution
HP laptops
Incident/Problem tracking system for reporting incidents
Microsoft application suite – Excel
Mobile device
PowerPoint
Resolve
Surface Pro and desktops

Desired experience for trading support includes:

Business Proficiency in another Asian language
Analysing and identifying technical issues affecting business in a real time environment
A university degree in Computing, Sciences or Mathematics or equivalent work experience
Trading infrastructure and application support experience
Technical strengths would include the ability to demonstrate strong knowledge of UNIX / Linux and the ability to use UNIX / Linux utilities to parse log files and diagnose host issues, at least the basic use of a scripting language and preferably competence in a dynamic programming language
Good business knowledge of Equities (including the ability to demonstrate an understanding of different instruments and how and where they trade the ability to describe an order book and different order types that can be used)

Trading Support Examples

1

Trading Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of trading support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for trading support
  • Manages closure to all production issues raised
  • Responsible to identify operational and business risks associated to logged Peregrine items
  • Manage the troubleshooting and fault isolation process of application problems
  • Lead the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports
  • Identify root cause through analysis to improve resource usage and time to market
  • Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need
  • Manage the development and change implementation of resolutions to application problems
  • Responsible for supporting Internal MOA applications in UAT, IST and Production environments
  • Responsible to ensure that the team is delivering according to Severity SLA timelines
  • Manage the support resource pool, with a view to minimizing overall costs and increasing efficiency
Qualifications for trading support
  • Typical division of responsibilities would be 1/3 development, 2/3 support
  • Working knowledge of C++ or Java
  • Understanding of program trading and front to back flow in equities business
  • Strong knowledge of C++ and Linux
  • Knowledge of high frequency trading and dark pools
  • Identifies and escalates to senior management potential areas that may be improved to cut down support costs and budgets
2

Trading Support Job Description

Job Description Example
Our growing company is looking for a trading support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for trading support
  • Responsible for ensuring that all application fixes, enhancements and projects are QA certified prior to implementation in production
  • Determines quality standards and responsible to ensure the production of support documents
  • Manage audit and compliance requirements and requests
  • Manage regulatory and industry changes and requests
  • Manage DRP planning and testing including initial DRP setup where required
  • Manage infrastructure changes/upgrades initiated by GTO IT
  • Manage problem tickets in line with the global problem management process for root cause investigation and problem resolution
  • Act as a liaison with trading, sales, brokers, and clients to ensure correct details on all trade bookings to prevent misrepresented risk and Profit & Loss
  • Investigate differences in risk and P&L
  • Process corporate actions and trade maintenance
Qualifications for trading support
  • Successfully managed 2 to 3 related type 1 applications simultaneously
  • Clearly and comfortably delegates both routine and important tasks while retaining accountability
  • Some weekend work will be required on occasion
  • Manage the day to day Desk and Client Service for the Electronic Trading desk
  • Oversight of the Commission Payables and Receivables for both Equity and Options products
  • Ensure internal systems and calculators are properly processing data in a timely manner
3

Trading Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of trading support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for trading support
  • Account Management - Act as the Point Person for key accounts
  • Documentation - Relevant stakeholder communication in the relevant ticketing system, per the established workflow
  • You will be required to use your experience, knowledge and initiative to provide outstanding operational and control support in a fast paced and constantly evolving business
  • You will be required to work in close collaboration with incumbent COOs in Japan and throughout the APAC region
  • Coordinate, facilitate and drive business support, controls, and infrastructure agenda
  • Handle local regulator queries / support inspections
  • Design and execute formal and active reviews of Equity Derivatives, Trading and Risk control processes in Japan
  • Advise on local rules and regulations impacting relevant Equity personnel in Japan
  • Assist Japan Location heads for Equity Derivatives Sales and Trading staff
  • Act as business point of contact for Japan support and control functions
Qualifications for trading support
  • Coordination with data quality team on system exchange and commission rate changes
  • Monitor month end close owned by team in Budapest
  • Develop knowledge to assist Desk COO and product controllers with client profitability reporting
  • Provide continuous ad-hoc reporting to traders, product controllers, operations and compliance
  • Synchronize team in Budapest to ensure execution of regular tasks and projects are completed
  • Continuous review of reconciliation of internal data to actual expenses identifying discrepancies
4

Trading Support Job Description

Job Description Example
Our growing company is hiring for a trading support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for trading support
  • Drive Japan Equity Derivatives, Trading and Risk process changes as appropriate
  • The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur
  • Communicating the status of the system
  • Secure the start up of Market Making applications
  • Improve the existing monitoring tools and create new ones, always keeping in mind the purpose of securisation of the production platform
  • Create documentation for all the tools and associated processes
  • Trade execution as requested by advisors with focus on accuracy and timeliness
  • Work closely with and provide a high level of customer service to our internal teams
  • Build solid relationships with wealth advisory teams and other departments within Mariner including investments, compliance
  • Address issues and concerns from Front Office and Operations
Qualifications for trading support
  • Has a mind for analytics and informative reporting
  • Proven ability to execute projects and strategic initiatives while making deadlines
  • Minimum of two years experience in a management or charge nurse position required
  • Valid California Registered Nursing license required, Current BLS for Healthcare Provider from American Heart Association, specialty certification preferred
  • Exceptional, Professional Communication
  • Self-directed, action oriented, Independent Problem Solver
5

Trading Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a trading support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for trading support
  • Strong Technical skills and background required for this role
  • Willing to learn quickly, work under pressure directly with the desk and his peers
  • Creazione di nuove sezioni sul web come contenitore dei report giornalieri
  • Assist with daily trade execution data analysis
  • Trains new associates, and documents their progress and milestones
  • Trade confirmation, transmission, and settlement
  • Monitor corporate actions
  • Identifying, investigating and resolving trade, cash, and position issues
  • Communicating with and monitoring our external vendors (brokers, prime brokers, custodians, accountants, ) and internal partners
  • Ensuring data integrity and assisting with system maintenance
Qualifications for trading support
  • Financial Markets Trading Experience
  • Intermediate knowledge of C++, or similar
  • Basic Fix Protocol
  • Three or more years experience in Production Support with Sybase and/or Oracle and/or MS SQL
  • Extensive knowledge in Market Data Products that deliver critical real-time data to users
  • General understanding of entitlement system (DACS, DART, etc)

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