Strategic Support Job Description

Strategic Support Job Description

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Strategic support provides resolution and assistance to standard supported applications: MS Office 365, Antivirus and other supported applications and systems.

Strategic Support Duties & Responsibilities

To write an effective strategic support job description, begin by listing detailed duties, responsibilities and expectations. We have included strategic support job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage daily & monthly MIS, Reporting & Analytics requirements across products & countries for IBGO
Deliver solutions that will significantly increase the quality, standardization, governance and accuracy of data within the Fund Accounting and for downstream applications, clients and operational processes
Work with individual Operations teams in determining what manual reports are sent to Clients
Looking at other initiatives which may overlap
Set up meetings with Operations teams to validate
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes)
Ensure that down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations
Control / Risk
Proactively manage technical communications with the client’s senior executives, technical team, project team, and customer services team
Project-manage strategic customer engagements involving internal development teams or third party developers

Strategic Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Strategic Support

List any licenses or certifications required by the position: ISO, CFE, CAMS, SCRUM, MBA, FPX, PMI, PMP, CM, PROSCI

Education for Strategic Support

Typically a job would require a certain level of education.

Employers hiring for the strategic support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Education, Engineering, Finance, MBA, Business/Administration, Management, Economics, Technical

Skills for Strategic Support

Desired skills for strategic support include:

MS Windows environment and MS Office applications
Comcast internal systems
Comcast services
MS Office
Products
Systems and capabilities
Cash Management Contact Centres
Global Risk Management
Small Business Banking
Commercial Banking products and services

Desired experience for strategic support includes:

Provide operational support to the Laureate Ambassador Program programming sessions and trainings, recollecting and provide follow up on student’s requests
In collaboration with Sales Management and the designated National Account Manager, develops and implements account penetration plans and activities to achieve targeted sales growth for National Accounts at a rate and profit margin consistent with the strategic business plan
Ability to read, analyze, and interpret general business documents (terms and conditions, technical procedures)
Engage business users to clearly define the requirements
Document and analyse user requirements
Perform data mapping and rules specifications

Strategic Support Examples

1

Strategic Support Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of strategic support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for strategic support
  • Plan, drive & deliver initiatives under the People Excellence framework within planned timeline and budget
  • SAS Financial Reporting dashboards
  • Budget and expense allocation project work
  • Market intelligence project work, possibly including setup of search queries
  • Provide support to Sales Coverage in connection with the preparation of license agreements
  • Assist with business recommendations to increase portfolio, product development, pricing, promotional programs, to support client relationship
  • Collaborate with several internal customers (Sales, Business Development, Legal, IT Marketing, Operations, etc), with major external business partners (vendors, ) and key strategic customers to achieve business objectives
  • Assist Sales Leaders with developing contract term and condition recommendations that are consistent with Strategic Account profitability/pocket margin targets
  • Help develop, maintain, and promote consistent price strategies, tools, and analytics that are aligned with Strategic Account pricing and profitability goals
  • Evaluate current strategic account customers supported by the strategic account service model for profitability based on sales volume and sales opportunity versus the administrative cost to serve
Qualifications for strategic support
  • Data warehousing/BI experience
  • Understand the relationship between Teradata database and SAS server
  • Good understanding of data structures, obtain data feeds and be able to create a data warehouse
  • Strong planning and organization skills, multi-tasking with keen attention to detail
  • Four (4) year University degree in a business related field
  • Ability to develop and maintain effective working relationships with customers and internal partners/colleagues
2

Strategic Support Job Description

Job Description Example
Our growing company is looking to fill the role of strategic support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for strategic support
  • Follow up with Design on cases of incomplete electrical routing and correct anomolies
  • Work on a Team developing work scopes and logic ties for efficient installation future DCS Control and Monitoring Systems for Process and Support Systems
  • Support Electrical and I &C Constructability Evalutions for BAP, BMP, and BSR/OF rooms targeted for 2017 by the PMs
  • Work on a Team to optimize the Electrical and I &C work scopes and integrate with other commodity work
  • Introduce key measurements across various stages of operations
  • Develop operational metrics that are easy to measure, understood, represent the pulse of operations, and can be benchmarked regionally
  • Use measurements to drive important business objectives & agendas such as Performance Scorecard, Strategic Cost Management, Design-For-No-Operations, Demand Management, Customer/Employee Journeys
  • Leverage on Analytics to deliver insights & drive a continuous improvement culture
  • Cater valuable insights to suit requirements across levels - Senior Managers, Operation Managers, Operation staff
  • Drive process improvement, lessons learned, program enhancements, and strategic alignment with business or other programs
Qualifications for strategic support
  • Preferably someone who have worked in HR or have experience in events organisation and publication of newsletter
  • Strong and sincere interest in people engagement and enjoys interaction with people, is a must
  • Very good people interaction skills at all levels, and to collaborate with stakeholders to garner support and participation for activities
  • Ability to take initiative and work independently and beyond assigned scope of work
  • Strong organisational abilities to manage events/initiatives
  • Strong ‘can-do ‘ & positive attitude & cheerful disposition
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Strategic Support Job Description

Job Description Example
Our company is hiring for a strategic support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for strategic support
  • For bi-weekly S&O LT meetings, works with S&O Lead to determine agenda topics, gathers materials and creates decks, facilities meetings if necessary and documents and tracks decision records for these meetings
  • The SSL will work with the S&O Strategy lead in support of the development of the GS 3 year strategy for Global Services
  • The SSL will provide operational support to S&O leads
  • The SSL will work with S&O Service Excellence Lead to help spearhead, coordinate and facilitate the Quarterly Review Process (QBR) cross-functionally
  • The SSL will publish the quarterly SI build status and communicate as a part of the S&O LT meeting
  • Anticipates the Strategy and Operations Leader’s needs and proactively bring together appropriate people and resources to support the decision making process
  • The SSL will organize and produce key presentations under the direction of S&O Strategy and Operations lead
  • Will help lead and facilitate ad hoc meetings in collaboration with S&O Lead and will determine content needs as necessary sources to ensure successful meeting outcomes
  • Will help facilitate the flow of communications across the GSLT and SI Capability Owner as necessary in support of ad hoc project related work
  • May be involved in assisting with preparation and analysis of (MCS/revenues/backorders) and support to supply chain team for sourcing purposes
Qualifications for strategic support
  • Managing the details and
  • Knowledge of advanced Microsoft Office (Word, Excel, Powerpoint)
  • Must be able to read, analyze, and interpret general business documents (terms and conditions, technical procedures)
  • Organizational skills with ability to handle simultaneous tasks/projects
  • Experience writing TM1 reports (preferred but not required)
  • Familiar with DoD and OSD document/briefing templates Action Officer processes
4

Strategic Support Job Description

Job Description Example
Our growing company is looking for a strategic support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for strategic support
  • Capable of Maintaining Data on all OE processes’ KPI’s
  • Research and respond to client queries, via email and phone, in an expeditious, thorough and professional manner
  • Build and maintain product displays according to Young’s policies
  • Locate and deliver stock items to a specified destination upon request
  • Ensure incoming deliveries are accurate
  • Responsible for maintaining inventory and submits a reorder for supervisor’s approval
  • An advanced university degree (Master’s or higher) in economics, statistics, finance, education, social sciences, public administration, or a directly-related technical field(s) is required
  • A minimum of (10) ten years of relevant professional experience at the national and international levels, in coordination, planning, management and results reporting/M&E, humanitarian and development action is required
  • Prior experience in developing countries and crisis affected contexts is required
  • Prior relevant experience in development and humanitarian level programming and management and humanitarian response in a UN system agency or organization will be an asset
Qualifications for strategic support
  • Strong Communication and interpersonal skills including presentation skills
  • Required Bachelor's Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline
  • One to three years' of relevant technical or business work experience
  • Ability to understand the business needs and deliver prompt, efficient, quality service to the business
  • Can convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, authoritative, and actionable for the business
  • Ability to apply different strategies to convince others to change their opinion or plan, and wins support from others for ideas
5

Strategic Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of strategic support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for strategic support
  • Drive the creation and progress of the Global Services 3-year strategic plan, collaborating closely with S&O and Functional Strategy leaders to effectively integrate their plans into the broader Global Services strategy
  • Serve as a project lead for the cross-functional Quarterly Review Process (QBR)
  • Have responsibilities for budget management and serve as the liaison between finance and the Leaders to prepare budget materials, track budget changes, and ensure efficient management
  • Handle confidential information and is expected to actively bring together the appropriate people and resources to support the team’s decision making process
  • Analyse outcomes, identify trends, opportunities and risks to the delivery of shorter term initiatives through to long term strategic vision
  • Support in process and business improvement initiatives and projects
  • Conduct workshops, present ideas, outcomes and update in management forums
  • Engage staff and senior management through various forms of communication in support of the group strategy and various initiatives under the charge of SPS, ensuring buy in
  • Be a source of counsel and support to various levels and functions across the organization regionally
  • Identification and develop initiatives that enhance the way the team works, embracing digital as a key driver
Qualifications for strategic support
  • Creates relationships with new acquaintances quickly and confidently
  • Working knowledge of Incident Management processes
  • Minimum three years of sales of electronic security, fire, HVAC or related equipment or high level sales support within a complex sales and account management environment
  • Bachelors Degree required with 8+ years of relevant experience with banking processes and technologies including custom solutions and vendor solutions
  • Experienced in the design and implementation of complex transformation programs (i.e., organizational structure, policies and procedures, risk assessment, technology resources, management information systems)
  • Vendor Risk Management, Contract Management, AWS and Cloud Computing knowledge

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