Director Strategic Operations Job Description

Director Strategic Operations Job Description

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Director strategic operations provides customer relationship management across business segments specifically supporting UnitedHealth Group, Optum and UnitedHealthcare Corporate Development and Legal teams.

Director Strategic Operations Duties & Responsibilities

To write an effective director strategic operations job description, begin by listing detailed duties, responsibilities and expectations. We have included director strategic operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Analyzes all current Optum 360 processes, policies and procedures to ensure standardization and compliance
Establish value propositions that tie operational and financial performance metrics and performance improvement opportunities to the department and overall firm goals
Oversee the integration of vendor tasks, and vendor deliverables
Lead overall resource planning and allocation within SBM
Leading end-to-end strategy and execution of HR work through thought leadership, influence and partnership with stakeholders across HR
Driving transformational change across BMO by collaborating with HR and business stakeholders, including executives
Shaping and leading the data and analytics agenda to elevate the value HR provides to the business through transparency, effective challenge and value-added insights
Acting as a thought partner to CHRO and senior executives across HR
Leading TOCA’s groups strategy, objectives and team engagement
Managing complex and high-impact HR projects, with particular focus on TOCA work streams

Director Strategic Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Director Strategic Operations

List any licenses or certifications required by the position: PMP, LEAN, ITIL

Education for Director Strategic Operations

Typically a job would require a certain level of education.

Employers hiring for the director strategic operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Management, Engineering, Finance, Education, Marketing, Economics, Project Management, Business/Administration

Skills for Director Strategic Operations

Desired skills for director strategic operations include:

Optum
UHG businesses
UnitedHealthcare
Advanced managed care marketplace and strategies which promote enterprise-wide
Ambulatory
Ancillary products
Behavioral health operations
Business and management principles
Business and product development
Clinical delivery

Desired experience for director strategic operations includes:

Managing regulatory and compliance–related activities and implications
Expert problem-solving and critical-thinking skills
Demonstrated ability to lead and facilitate critical discussions
Ability to develop direct reports and team members in a way that prepares them for future career growth
Organized, highly motivated, agile with proven ability to work independently and in team setting
Ability to manage ambiguity in a matrix organization amongst multiple projects and competing priorities

Director Strategic Operations Examples

1

Director Strategic Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of director strategic operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director strategic operations
  • Build strong relationships with business partners, fostering collaboration and teamwork
  • Lead development and execution of a performance driven supplier governance and management process resulting in structured feedback, joint problem solving, simplification, reduced variation and overall quality improvements
  • Collaborate with the faculty Director to develop the vision and strategic plan for the Institute while ensuring that the budget, staff and priorities are aligned with the Institute’s multi-dimensional mission and the University’s strategy
  • Contribute to setting the kidney care integrated care strategy for the next 5 years and developing plan to execute against vision
  • Partner and collaborate with key teams across the Village to drive this strategy to fruition, including the Clinical Enterprise, the Pioneer process improvement team, and IT
  • Prepare and present materials for meetings with executives including the CEO, COO, CMO and various executive
  • Provides input and direction into strategic plans, goals, objectives, and budgets as impacted by organizational objectives and goals
  • Leverages internal resources (Optum360 and Patient Access staff) and external resources (client staff and vendor consultants) to successfully carry out assigned activities
  • Develops methods for measuring outcomes against established targets
  • Monitors exception / variation reports for each facility and/or functional area
Qualifications for director strategic operations
  • Minimum of 15+ years of leadership experience in global procurement, category management, setting procurement strategies, driving cost savings, consolidating suppliers, and improving supplier performance
  • Exceptional leadership and project management skills to lead global teams and to ensure on time execution of projects, such as sourcing projects, process improvement initiatives, and accounts payable/procurement automation projects
  • Self starter with excellent business/financial acumen, proficient in leading and setting direction for cross-functional teams, including demonstrated ability to motivate, influence and drive change across all levels of the organization and geographical boundaries
  • Possess solid computer skills (proficient in Word, Excel, and PowerPoint) and experience with Oracle R12, contract management databases, e-invoicing tools and other procurement specific tools is preferred
  • Proven ability to be hands on while concurrently being strategic
  • Proven ability to promote process standardization and improved usage of tools and best practices
2

Director Strategic Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of director strategic operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for director strategic operations
  • Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, specific functional areas
  • Assist with identifying and mentoring a pool of high potential candidates that can be developed as part of a targeted scientific development and diversity program, could become the next generation of leaders that will support the PDMS requirements in the future
  • Collaborate with customers and partners in an effort to drive successful outcomes and commercial momentum via executive briefings
  • Research, procure, and implement new tools, technologies, and processes to drive operational efficiencies and ensure a rich, rewarding experience of customers and partners visits to the foundries
  • Develop a deep understanding for what creates a world class experience in foundries for Oil & Gas customers and work to drive process improvements and curating of Oil & Gas specific content
  • Create cross-functional engagement plans that build meaningful, strategic relationships that lead to further engagements and encourage advocacy while increasing customer loyalty
  • Developing and executing on internal and external communication plans to enhance market positioning including management of trade show activities, customer relations (DoD, Local, ), marketing activities, competitive assessments (including Price to Win Analysis), government/political relations, other critical actions to ensure success in capturing new business
  • Developing positive and long-term customer relationships
  • Directs a team of vendor leads/managers which develop and oversee strategic and performance objectives at label, packaging, IRT, comparator and distribution vendors of investigational materials
  • Identifies strategic, operational and systemic vendor related issues both internally and externally
Qualifications for director strategic operations
  • Proven ability to influence business stakeholders to adopt improved sourcing methods and process compliance
  • Strong attention to detail required as work prepared by this position is presented to executive management for use in decision making
  • The successful candidate should be able to navigate a fast-paced multi-national environment and seek to foster excellent working relationships
  • He/she must be well organized, a natural self-starter with a willingness to learn and embrace new methodologies, while employing excellent communication and interpersonal skills
  • You will hold a passport, be permitted to work in the US with a full driver’s license
  • This role will require international travel to key markets (2-4 trips per annum) plus periodic travel to key North American markets
3

Director Strategic Operations Job Description

Job Description Example
Our company is growing rapidly and is looking for a director strategic operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for director strategic operations
  • Motivating team member to be leaders
  • Directs the team in establishing and maintaining strategic business relationships with key vendors that meet the needs of corporate objectives, quality, regulatory requirements, and financial responsibility
  • Exhibit strong communication, collaboration and conflict management skills to establish and maintain relationships with vendors’ senior management team in order to facilitate decision making, action and execution
  • Solve abstract problems across functional areas of the business
  • Identify, recommend and implement global programs and/or systems to improve overall quality and/or results in cost savings for the company
  • Monitor and control labor and capital expenditures associated with activities at vendors
  • Conduct quarterly business review meetings with vendors
  • Provide advice and counsel to IMSC functional lines in identifying strategic and operational issues, developing proposals, outlining solutions, and negotiating time commitments and resources
  • Lead the listed teams, including evolving organization structure and day to day leadership
  • Relentless focus on developing talent and creating an environment where people can grow their career
Qualifications for director strategic operations
  • Experience analyzing talent review information and providing talent and performance analytics and KPIs
  • Oversees process and reporting for field medical activities/initiatives (e.g., field insights reports, KPIs, Quarterly MIR reports, Field Coaching reports, team performance dashboards)
  • Oversees/coordinates training on IT resources, including CRM, content library, Sharepoint, KOL Analytics, LMS, and other company related IT resources
  • Extensive knowledge of lean methodologies and concepts
  • Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
  • Excellent e2e understanding of textile and Footwear Supply Chain topics – incl
4

Director Strategic Operations Job Description

Job Description Example
Our innovative and growing company is looking for a director strategic operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for director strategic operations
  • Ability to partner and influence to drive change and the success of new ideas
  • Experience developing frameworks that the organization uses to successfully drive new work or improvements
  • Aptitude at understanding and simplifying activities across teams
  • Set vision for the team and develop multi-year roadmap to achieving vision
  • Drives Print Transformation objective setting, operational planning, cost savings planning, global Plan of Record (POR) management, and operational efficiency
  • Daily, weekly, quarterly and annual summary communication with client ATI leadership with a focus on partnership risks and opportunities
  • Plan, organizes staff, direct, and control the day to day operations of the department
  • Act as key point of contact and review for service area and for service line enterprise initiatives within AHN
  • Identify and address the change management elements of the transformation to ensure that the transformation is sustainable throughout the organization
  • Manage DFARS 7012 implementation
Qualifications for director strategic operations
  • Strong conceptual & project mgmt
  • Bachelor degree is required (Business Administration, Economics, preferred)
  • Top-tier MBA with 2+ relevant experience
  • Workflow/process innovation experience
  • Highly collaborative with the ability to impact change
  • Ability to effectively handle and drive multiple projects with multiple teams
5

Director Strategic Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of director strategic operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for director strategic operations
  • Provide independent PLM oversight
  • Develop our Strategic Accounts contract management and operations strategy, practices and policies
  • In collaboration with the account managers and directors, develop and negotiate patient access, pricing and contract terms to support business, financial and organizational goals
  • Develop and train staff on processes and procedures empowering them to be the primary organizational contact during contract negotiations where the contract is routine in nature
  • Serve as the primary organizational contact during contract negotiations where the contract requires specialized vehicles and techniques to accomplish business goals and objectives
  • Serve as the liaison between account managers, finance, legal and business units in contract development, implementation and ongoing operations
  • Oversee gross-to-net processes, including rebate submission validation, rebate estimates and accruals
  • Partner with internal resources and external partners to develop, implement and maintain a streamlined rebate management and gross-to-net process
  • Oversee the development and maintenance of pharmacy and medical benefit coverage and access goals and status
  • Oversee the development, maintenance and distribution of managed care and distribution account level performance reporting
Qualifications for director strategic operations
  • Manages receipt of ongoing Multi-Year Operating Plan updates from Local Markets, Segments and Cross-Business Enablement areas
  • BA or BS in business, engineering, or finance from an accredited university
  • 7+ years of experience in consulting, business development, services, or pre-sales role within digital related industry
  • Must be willing to work out of an office locate in San Ramon, CA
  • Interpret mall rules and regulations
  • Participate in mall security officer training

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