Manager, Strategic Operations Job Description
Manager, strategic operations
provides leadership, guidance, and direction to staff in alignment with cGMP requirements, department goals and corporate quality standards.
Manager, Strategic Operations Duties & Responsibilities
To write an effective manager, strategic operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, strategic operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives
Understands business function, including technology with the ability to apply that knowledge at a strategy and system level
Manage and lead multiple change initiatives across the GCO portfolio
Assess operational enablement needs working closely with all key stakeholders (both internally and externally) and update plans as needed
Identify business operational areas that need improvements and propose appropriate action plans
Work with management to develop and implement performance improvement initiatives and plans
Participate in business planning meetings and prioritize business needs and set business goals
Provide inputs and support in project planning, budget preparation, resource management, time management, and risk management activities
Address business performance related queries and concerns in a timely fashion providing recommendations and execution plans to accomplish results
Identify knowledge gaps and conduct appropriate trainings for professional growth
Manager, Strategic Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Strategic Operations
List any licenses or certifications required by the position: PMP, APICS, PMI, SD, CSR, PSP, CPP, ASIS, V4, ITIL
Education for Manager, Strategic Operations
Typically a job would require a certain level of education.
Employers hiring for the manager, strategic operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Engineering, MBA, Finance, Marketing, Project Management, Criminal Justice, Business/Administration, Education, Life Sciences
Skills for Manager, Strategic Operations
Desired skills for manager, strategic operations include:
Pivot tables
CGMP facilities and cGMP requirements and API
Experience with analytical functionality within Microsoft Excel
Filters
Nested IF statements
Delivery of RFT
Leadership and development of leadership teams delivering progressive continuous improvement in a multi-layered organization
Pharmaceutical manufacturing
Safe work environment leadership
Codes
Desired experience for manager, strategic operations includes:
Work with management in developing training curriculum and courses
Work closely with Support Renewals and 3rd Party Organizations to align enablement efforts
Negotiate contracts with third-party vendors for delivery and execution as needed
Effectively project manage all aspects of change and enablement programs for which you have responsibility
Evaluate all programs assigned and build plans for continuous improvement
Oversee day to day execution of strategic change manager
Manager, Strategic Operations Examples
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Manager, Strategic Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for a manager, strategic operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, strategic operations
- Work in partnership with the individual teams in the Care Organization to achieve planning and operational efficiency objectives and the Customer Care Operations Leadership to develop specific team strategies
- In conjunction with our Demand Planning and Care teams, develop a resource optimization strategy that continuously develops our talent and optimizes resources to meet evolving customer demands
- Be a voice that challenges our demand
- Partner with our tech group to ensure that we are developing well-designed automation that gives our players choice and flexibility, and leaves skilled contact centre staff free to handle those interactions that are more complex or requiring a human touch
- Monitoring our progress and performance with strategic change initiatives and providing detailed status reports to our group and relevant stakeholders including senior leadership
- Focus on eliminating any duplication of effort across the various teams in Customer Care Operations and with our broader stakeholders
- Collaborating with the workforce data profiler and WWCE’s Analytics team on acquiring comprehensive and accurate contact data that furnishes us with the right information that is critical to contact strategy success such as what players are saying about our products and contact service and what information we need to assist in improving performance outside traditional contact centre metrics
- Collaborating with Continuous Improvement, PMO, Partner Relations, Tech and others to have a comprehensive and accurate understanding of initiatives and add value cross functionally where applicable
- Making business and advisor process re-engineering recommendations- dramatically changing processes and using technology and redesigned jobs to accomplish work much more efficiently
- Conducting benchmarking activities to ensure that Customer Care Operations is moving towards a world class model
Qualifications for manager, strategic operations
- Must be comfortable working in a fast paced, results oriented culture
- Ability to build authentic working relationships amongst the Change Management team and with colleagues across sectors and functions
- Experience in a customer facing, quota-carrying role is a plus
- Passionate about developing team members and inspiring them to deliver excellence
- Strong interpersonal and teamwork skills – able to work collaboratively & consultatively with partner business organization with Finance colleagues
- Bachelor's Degree or equivalent required, preferably in Economics, Business Administration, or Engineering
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Manager, Strategic Operations Job Description
Job Description Example
Our innovative and growing company is looking for a manager, strategic operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, strategic operations
- Drive efficiency and effectiveness in the site controlling community
- Further develop the regional manufacturing KPI reports of all production sites and provide relevant training to local site management and site controlling
- Provide regular manufacturing reports to regional and local operations management and propose counter measures for idle costs
- Maintains the store operations business calendar and jointly lead bi-monthly meetings with cross functional participants
- Maintains the pipeline process for overall brand initiatives and manage the intake process for key initiatives
- Objectively assess pipeline projects for impact to stores and develop a balanced approach
- Participates in the annual planning process including capital requirements for strategic investments by helping the brand define the key strategies, plans, measures, and timing to achieve LensCrafters's overall strategic roadmap
- Maintains the brand's portfolio of key projects by implementing a continuous process of identifying new projects, prioritization of all projects, and execution
- Strategically analyzes store and project performance of base store performance to understand existing performance and identify opportunities and methods for improvement
- Participates in other projects to improve store performance on an as-needed basis
Qualifications for manager, strategic operations
- Contracts analysis experience preferred
- A persuasive individual and a champion of strategic change
- A visionary with the ability to develop and sustain strong partnerships across WWCE and EA
- An experienced and successful people manager
- Excellent leadership skills, the ability to see the big picture, and the ability to sell your vision to all ranks in the organization
- Comprehensive project management experience with a strong working knowledge of Microsoft Project and other project related packages akin to Planview
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Manager, Strategic Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for a manager, strategic operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, strategic operations
- Tenaciously drive business/ commercial performance metrics
- Coordinate brand OL engagement
- Define and manage a stakeholder network to keep stakeholders informed, aligned and supportive of change initiatives
- Build partnerships with communication and enablement teams across the company to execute assigned projects
- Collaborate with managers and leaders to develop & establish high performing processes across CCM IT
- Work with CIO to establish IT roadmap in collaboration with business partners
- Partner with the Solution Support & Maintenance Operations (SSMO) & Clinical Support Center (CSC) team to establish dashboard of Key Performance Indicators (KPI) metrics for demonstrating CCM IT value and success
- Build and communicate roadmaps within a large corporate environment ensuring business and technology leaders understand opportunities and issues of choices
- Answer or route inquiries that come to the CCM IT team and coordinate/manage IT project intake process
- Lead and manage small ad hoc IT requests & pilots / projects
Qualifications for manager, strategic operations
- Experience of managing, developing and motivating staff teams
- Project development & management experience
- Financial and Risk management experience
- Can-Do” and upbeat personality
- Exceptional relationship manager with proven track record of persuading & influencing others
- Previous Experience in Strategic planning/management required
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Manager, Strategic Operations Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of manager, strategic operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, strategic operations
- Provide back-up support for time accounting (PPM Optics) and resource management/labor reporting
- Manage and update divisional SharePoint site
- Perform / coordinate standard and ad hoc reporting
- Ensure the vendor billing are reviewed, consistent with the contract and approved in a timely manner
- Partner with Global Process Owners in Finance/Accounting to manage the relationship, contract and financials of the relationship
- Partner with different regions to deliver global standard processes and systems
- Manage day-to-day operations with third party provider, be the escalation point of contact for all regions
- Lead the development and execution of automation systems supporting standardized processes
- Effectively builds sustainable relationships across the business and accounting/finance department to drive proactive involvement, identify key leveraging opportunities and strategic initiatives
- Develop dashboard for management review
Qualifications for manager, strategic operations
- Operational & Contact Center Project Management experience preferred
- Contact Center Gaming Experience preferred and exposure to social channels an advantage
- Knowledge of customer experience support strategies and key performance indicators required
- Interdependent partnering with the other functions of the Strategic Franchise Operations team, manufacturing sites (internal & external), Integrated Planning, Strategic Sourcing, Commercial marketing teams, QA, R&D, SMP/TT, Global Engineering
- Management of project related activities from Define to Launch stage to ensure that projects are delivered on-time, within approved funding limits and achieves the final project objectives (FPOs)
- Ability to perform well under pressure, adapt to changes and meet deadlines
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Manager, Strategic Operations Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, strategic operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, strategic operations
- Identify, develop, and report on key performance metrics
- Represent Strategic Sourcing on multiple CFTs with the focus on developing or improving system and business process efficiencies and effectiveness
- Conceptualize, design business and operational requirements, and manage multiple complex business projects simultaneously to completion
- Build project plan and monitor progress across G2M initiative, workstreams, and sub-workstreams, identifying potential barriers and risks, and driving mitigation plans
- Collaborate and guide the development of teams’ strategic plans for the Go to Market (G2M) initiative, and track, monitor, and report G2M initiative status against annual and long-term objectives
- Support relevant G2M meetings by setting meeting agendas, tracking meeting minutes, and following-up on key action items with G2M stakeholders
- Own the management of day to day activates on a local, regional basis, report performance issues to Sourcing
- Monitor & report quarterly performance vs
- Interpret and communicate findings
- Apply testing methods
Qualifications for manager, strategic operations
- Bachelor's degree in related area (Business, engineering, other)
- Minimum of three (3) years' experience in healthcare or operational/business setting demonstrating strong analytical skills required
- Provide leadership to a global team responsible for the execution of footprint and migration plans
- Perform analysis required to assure factories are being fully utilized, and that the footprint aligns with the needs of the organization
- Interface with all levels of management to facilitate project goals and status
- Convert inputs into project plans which can be reviewed by management to evaluate the economic and strategic benefit to the Company