Data Support Resume Samples

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Q Hartmann
817 Maia Fields
Los Angeles
+1 (555) 704 4594
817 Maia Fields
Los Angeles
p +1 (555) 704 4594
Experience Experience
11/2016 present
Detroit, MI
Big Data Support Engineer
Detroit, MI
Big Data Support Engineer
11/2016 present
Detroit, MI
Big Data Support Engineer
11/2016 present
  • Support technical requests and troubleshoot technical issues in our client’s big data systems based on HP Vertica and Hadoop (E.g. archiving tools, backup, data flow, loading)
  • Install and configure new HP Vertica and Hadoop big data using Chef
  • Install and configure HP Vertica on Amazon Web Services and other cloud systems
  • Install and maintain solution based on Linux and Microsoft products
  • Perform major and minor upgrades release
  • Verify/Hadoop patches, hotfix, new release (In the IT domain)
  • Running system health check after the upgrades
08/2013 09/2016
Phoenix, AZ
Third Line Data Support
Phoenix, AZ
Third Line Data Support
08/2013 09/2016
Phoenix, AZ
Third Line Data Support
08/2013 09/2016
  • Working with other GCSO teams to ensure incident fault fix are as quick and smooth as possible
  • Manage Change requests through agreed customer process
  • Provide input to internal weekly/monthly reports
  • Support the manager – during annual leave and busy periods, the team member will be expected to work alongside their manager, providing support of duties (scheduling rotas, attending conference calls, being a project lead)
  • Maintain Change performance at or above contract SLA
  • Participate in virtual teams across the business working to a common objective encouraging a strong customer focus, delivery of results, a team ethos and positive approach
  • Engage with 3rd party vendors on software/hardware support and provide timely reporting to the wider team
02/2010 05/2013
Philadelphia, PA
Data Support
Philadelphia, PA
Data Support
02/2010 05/2013
Philadelphia, PA
Data Support
02/2010 05/2013
  • Working under a quality management system, learning from the audit regime
  • Proven knowledge and proficiency in management and use of databases and associated software
  • Perform group consolidation (quarterly & monthly)
  • Assist with customer issues during deployment, configuration, operation, maintenance or compatibility matters
  • Solid working knowledge of Microsoft office products
  • Willingness to accept and manage change
  • Constant process improvement
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Brigham Young University
Bachelor’s Degree in Business
Skills Skills
  • Solid working knowledge of Microsoft office products
  • Excellent diagnostic/troubleshooting skills
  • Good organizational skills
  • Self-motivated and ability to work independently or in a group environment
  • Excellent verbal and written communications skills
  • Knowledge of REST APIs and SoapUI experience is
  • Experience writing basic SQL queries for MSSQL Server database
  • IP Networking skills including FTP, VPN, routing and firewalls
  • Bi-lingual in Spanish is
  • 1-3 years of experience in an operational support role
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15 Data Support resume templates


Market Data Support Resume Examples & Samples

  • Act as the primary interface into the Market Data group for all issues and requests. Be accountable for all real-time Market Data operations issues, take ownership and be proactive. Ability to manage multiple activities simultaneously is an absolute pre-requisite for this role
  • Provide technical support for all Market Data services within the environment. Candidates must be proficient in the core systems supported by the group and carry out sufficient analysis to either resolve the issue or escalate it to the appropriate group
  • Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times. Adopt common support processes with other IT support groups
  • Provide the technical point contact for external vendors who deliver products and services to the company
  • Maintain the Operational Call Queue ensuring that all calls are dealt with in a professional and efficient manner in accordance with any Service Level Agreements in place
  • Work within a team environment, develop and implement best practices and procedures that will ascertain high quality of service
  • Establish and document procedures which accurately reflect the roles and responsibilities of the group, escalation paths and primary functions
  • Develop clear and accurate documentation to reflect up to date representation of the environment. Create run-books suitable for self-training of new members of the group
  • Work closely with other company?s units (such as Global Project Management) to affirm that tasks pertaining to larger projects are executed in a timely and effective manner
  • Good understanding of Unix/Linux operating platforms
  • Knowledge of databases

Intern, AI Client & Data Support Resume Examples & Samples

  • Work with the Large Market team to improve the quality of customer data
  • Monitor and resolve data quality issues, such as duplicate records
  • Manage mailing lists
  • Work with sales professionals in person and on the phone
  • You must be actively pursuing a bachelor’s degree at an accredited four year university and be enrolled through the calendar year of 2015
  • This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints
  • Candidates must possess the ability to understand business requirements, processes and build workable solutions to current issues or roadblocks
  • Required skills include proficiency with Microsoft Excel and other Microsoft office products and a high level of attention to detail
  • Additional skills include business analytics, a process oriented mind, determination, persistence, creativity and helpful demeanor. Ideal candidates are natural problem solvers who can identify trends and patterns in data to help guide strategic and tactical business decisions

Global Production Data Support Lead Resume Examples & Samples

  • Day to day management of the team including task allocation, quality assurance and maintaining SLAs besides the administrative tasks
  • Ensuring that the team operates within agreed business SLAs and confidentiality standards
  • Develop operating processes and procedures including SLAs for teams supported. Work closely with business and relevant teams to establish process and system standardization at a global or regional level
  • Ensure team is well equipped with skills and systems knowledge to provide excellent service to meet client requirement
  • Bachelor’s or Master’s degree in Business Administration, Finance, Accounting or Computer Science
  • Minimum of five to seven years of experience in data analysis, project management, and MIS reporting
  • Knowledgeable in MS Office Suite (Word, Excel, PowerPoint, Access) and MS Project and ability to navigate and analyze data input and output from a variety of IT applications and systems
  • Knowledge of KYC/AML regulations and trends
  • Experience in dealing with technology teams, and other cross functional and cross regional teams
  • Must possess superior communication skills (both verbal and written) inclusive of strong presentation skills

Global Producton Data Support Lead Resume Examples & Samples

  • Develops and manages a dedicated ICG KYC program structure aligned to the Global AML PMO, with consistent structure, tools, processes and reporting
  • Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)
  • Maintain a repository of requests including requestor, date requested, report criteria, SLA and date completed and be able to generate team metrics
  • Interacts with all levels of managers, internal departments, and external clients to cater to data requests
  • Drive process improvements and other efficiency initiatives
  • Leverage existing technologies and systems to ensure smooth functioning of the team
  • Attends meetings/conference calls as required and serves as a subject matter expert for team supported
  • Provides coaching and training to employees and answers procedural questions to ensure consistency throughout process
  • Create and maintains good communication plan with the team and with internal and external clients
  • Defines and coordinates delivery of other AML commitments as they arise
  • Proficient in using databases, SQL queries and SAP Business Objects
  • Self-starter and able to work independently in a fast paced global environment
  • Effective time management, documentation and organizational skills is a plus
  • Demonstrates multitasking ability, analytical skills, problem solving skills and a consistent record of on time delivery; good customer service is mandatory

Credit Data Support Specialist Resume Examples & Samples

  • Knowledge of financial ratios
  • Experience with credit lending practices
  • Knowledge of covenants
  • Highly proficient in MS Office, Excel and Word
  • Understanding of industry standards and metrics
  • Ability to perform system testing and knowledge of system software/applications
  • Interpersonal skills with ability to work effectively with others
  • Credit workflow system i.e. Capital Stream application experience
  • Working knowledge of effective testing techniques and procedures

Data Support Resume Examples & Samples

  • Performing data analysis and clean-up activities,
  • Support tasks related to maintaining data warehouses with fixed income and equities data
  • Involvement in strategic projects and initiatives by delivering business analysis
  • Taking ownership for outputs and communication with data users to manage escalation and fulfill requirements
  • Constant process improvement

Intern, Client & Data Support Resume Examples & Samples

  • Enter new data and correct data errors in SLX, ensuring compliance with data quality, strategy and workflow
  • Maintain recurring processes and client databases
  • Ensure existing data is up to date and accurate
  • Support sales and consultant relations associates in other as needed ad hoc projects
  • Help to improve the quality of data tracked and third party online data sites
  • Help to make existing data platforms more robust
  • You must be actively pursuing a Bachelor’s degree at an accredited four year university and be enrolled through the calendar year of 2016
  • The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment
  • Candidates should be able to commit between 20-30 hours per week

Data Support Manager Resume Examples & Samples

  • Experience working in the regulatory, audit and/or compliance arena
  • Experience working in the risk and/or margin arena with understanding of the calculation and call process
  • At least 2 years management experience with oversight for more than level
  • Demonstrated experience with ability to influence and drive decisions
  • Demonstrated ability to work with technology to communicate requirements and ensure delivery of those requirements
  • Ability to establish and maintain relationships and partnerships with Risk and LOB
  • Strong office suite skills, including Excel, Word, and Access
  • Strong communication skills both written and oral
  • At least 5 years applicable experience
  • Global Markets product and or process knowledge
  • Regulatory reporting experience
  • Experience with PB front office and margin systems

CIF Data Support Resume Examples & Samples

  • Performs foreign and interest on lawyer trust (IOLTA) account reviews
  • Processes requests to update the electronic customer information file such as new account setup, address changes, and savings bond corrections
  • Monitors WBA and Pay Card accounts
  • Processes any annual IRS notices received (IRS CP2100, 972 CG, 545 & 543)
  • Performs merges and separations of the customer information file
  • Completes IRS TIN verifications and year end reporting
  • Processes returned mail for the department
  • Proficiency with Microsoft Office applications (Excel, Outlook, Word) and the ability to navigate regulatory websites and banking software applications
  • Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment
  • Customer service orientation with effective problem solving abilities and strong written and verbal communication skills
  • Self starter possessing the ability to work independently while supporting a team environment
  • Ability to follow directions and apply proper policies, procedures and guidelines
  • Strong attention to detail and high concern for data accuracy
  • 1-3 years banking or financial services operations or customer service with exposure to IRS rules and regulations

Idnet IT Data Support Resume Examples & Samples

  • Transform and validate a variety of client financial and non-financial data for use in our standard audit analytical procedures
  • Identify, investigate, recommend and implement resolutions for data related issues (completeness, accuracy)
  • Coordinate work on a portfolio of engagements to meet deadlines
  • Identify and leverage opportunities for efficiencies in our internal processes
  • Develop your data handling, analytical and client systems skills on broad range of systems and scenarios
  • Ability to form productive working relationships with internal clients
  • Attention to detail in investigating, communicating and solving problems in relation to data and processes
  • Willingness to learn and develop your current data transformation and analysis skills
  • Ability to deal well with pressurized situations such as frequent deadlines
  • Ability to manage time effectively including when working with many tasks
  • Experience of data transformation and/or analysis (preferably involving financial and/or process data)
  • Sound working knowledge of MS Excel and all MS Office Suite products
  • Sound working knowledge of MS Access/MS SQL Server/SQL Server Integration Services
  • Competent report writing and presentation skills
  • Experience with and understanding of financial data preferred
  • Enter education requirement
  • Enter experience requirement
  • Enter certification requirement
  • Enter additional requirements

Data Support Resume Examples & Samples

  • Work with investment teams to understand, identify and filter out investment related data to be migrated
  • Understand investment processes to be able to enrich/tag investment approvals and historical transactions
  • Compile data import template with identified data and create logical mapping for investment team's verification
  • Consolidate substantial volume of transactional and investment approval related data and perform validation tests
  • Migrate data into system loadable template and reconcile against consolidated templates
  • Diploma/Degree qualification
  • Well-versed in excel especially Vlookup
  • Basic knowledge of Finance and Accounting concepts
  • Must be able to commit to the contract duration

Data Support Resume Examples & Samples

  • Support new project initiatives; such as project planning and management, documentation, gathering business requirements, performing UAT, etc
  • Handle full set accounts (i.e.: month end closing of books) and reconciliations for special purpose vehicles
  • Perform group consolidation (quarterly & monthly)
  • Handle year end audit planning and process
  • Handle regulatory filings / queries
  • Recognised Degree in Accountancy and/or equivalent
  • Strong analytical skills and Logical thinking
  • Hands on, meticulous and with a keen eye for details
  • Able to understand system logics, processes, controls, data flows
  • Proficient in Microsoft office: Advanced Excel, Word, and PowerPoint
  • System knowledge in SAP, Summit will be an advantage

Market Data Support Resume Examples & Samples

  • Provide Technical Support; work with the Application Developers, Application Support & Trading Floor Support and Business Management teams to resolve market data issues
  • Perform Data Notification and new application On-boarding support
  • Coordinate all APAC exchange initiatives with PMO for vendor liaison, exchange activities, UAT and QA tracking
  • Manage Checkout Plan and application sign-off
  • Coordinate and communicate all MDS Change schedules and obtain timely approvals
  • Maintain data quality assurance for Global and APAC MDS applications in CSI
  • Ensure MDS technical catalogues such as disaster recovery, audit & compliance and deployment/technical architecture requirements are met
  • Perform Incident Management
  • Maintain good rapport with APAC exchanges and vendors to stay ahead of all APAC street-wide market events
  • Communicate major data issues with business in a proactive and timely manner and follow throughout to resolution
  • Maintain accurate MDS infrastructure inventory such as TCO, Aperture and subscription/usage databases such as DACS, DART
  • Work with Expense Management and Vendor data specialists
  • Manage contract review and content provisioning for new market data services

Data Support Manager Resume Examples & Samples

  • Programming experience in Java, C++ and/or Python
  • Quartz experience knowledge a plus
  • Background in program management, or related field
  • Experience closely interacting with analytical and/or technology teams

Market Data Support, Assistant VP Resume Examples & Samples

  • Pooling of like managed portfolios that effectively represents an investment strategy or objective
  • Provide Information that is distributed to clients, prospects and is used for published marketing materials
  • Manage expectations and address inquiries of internal clients (RFP Group, Consultant Relations, Sales Teams, Portfolio Managers, and Marketing)
  • Maintains GIPS compliance for DB AWM
  • Undergraduate degree. Knowledge of finance terms and products
  • Must have excellent leadership, interpersonal and motivation skills. Must be a team player
  • Knowledge of StatPro
  • 5 plus years in the Performance function and understanding of GIPS
  • CIPM a plus
  • Have good written and oral communication skills. Gather information for Marketing and RFP and effectively communicate it to necessary parties
  • Must be able to handle several tasks simultaneously, posses organizational skills and be detail oriented
  • Good computer skills (You must have knowledge of MS Excel, and comfortable using advanced functions to manage large amounts of data. Knowledge of writing excel macro plus)

Risk Infrastructure & Data Support Leader Resume Examples & Samples

  • Ownership of Risk infrastructure and toolkit for all Model Development, Implementation & Validation related purposes including: Functional Metadata design and management, Space/Security issues, Data Governance & Compliance, Supporting and training all users, establishing protocols, conventions and conveying Best Practices, and Expedient issue resolution
  • Ownership of other specialized Decision Technologies and Reporting software
  • Develop deep understanding of critical needs and key issues faced by Modeling and Implementation teams. Partner with those Team Leaders to support and address
  • Report on model performance and adequacy results and support regulatory communication on finance models
  • Develop strong partnerships with key IT to collaborate on projects, deliver enhancements and deploy new analytic tools and capabilities as needed
  • Shape the vision and create a framework for longer-term “game changers” on how large data are accessed, transformed and consumed. Propose org, process and technology enhancements
  • Automate critical data related processes
  • Ensure robust documentation for all critical data related processes
  • Manage diverse team, mentor team members and improve technical and soft skill sets
  • Master’s Degree in IT/IS related areas
  • Bachelor’s Degree in Finance, Business, Economics, Statistics
  • 5+ years of experience in a leadership role that supported Modeling/Analytic/Reporting teams
  • Demonstrated capacity to maintain focus while handling numerous projects and priorities
  • Strong quantitative & analytical skills...Working knowledge of statistical modeling
  • Quality Certification (BB/MBB) & process enhancement experience
  • Experience with Oracle, Teradata, SQL Server is a plus
  • Proficient in base SAS including macros and PROC SQL; SAS certifications are a plus
  • 5+ years of experience with the SAS Enterprise BI Suite – DI Studio, Enterprise Guide, OLAP Cube Studio, Information Map Studio, Web Report Studio, BI Dashboard Management Console or Enterprise Miner

Month Placement Uk-master Data Support Resume Examples & Samples

  • Provide assistance to the technical experts in the product lifecycle management and business system strategy group
  • Assist with setting up of proofs of concept for business system improvements
  • Support data analysis, data governance, and reporting for various departments
  • Complete and apply basic training on engineering standards and SAP variant configuration
  • Complete placements in other departments in Larne to understand the wider business
  • Completion of any other assigned tasks in a timely manner to support PSCM and EPD
  • Carry out all work in accordance with company policies and procedures

Product Data Support Manager Resume Examples & Samples

  • Strong client focused approach to work
  • Relationship management and language skills
  • Proven ability to work independently
  • Ability to meet deadlines while working under pressure
  • Experience with working with various Microsoft technologies is essential, including MS Office, Visio
  • Experience in an international organisation is desirable
  • Experience in financial services industry would be an advantage

Application & Data Support Manager Resume Examples & Samples

  • Manage and deliver End-to-End application support and maintenance, including Incident Resolution, Service Request Fulfillment, Application Monitoring and Break/Fix support, in line with the Data/platform/application requirements
  • Manage day-to-day decisions, including request priorities, work assignments and work sequencing; and interfaces with senior management to report on project and program milestones and to present project needs
  • Provide technical leadership to the team and drive solutions to complex problems
  • Assess Demand with Plan/Build to align new support services for evolving technology changes and to ensure resource capacity and capabilities are ready for new application support demand
  • Lead a high performing team, with a culture of continuous improvement, to deliver all commitments in a timely manner
  • Design, deploy and continuously improve application support and maintenance processes and practices, utilizing standard JPMC ITIL processes
  • Promote and cultivate team spirit and culture across the global team built on open communication, collaboration, teamwork, trust and integrity
  • Develop, lead and coordinate communications and relationships across multiple IT and product teams
  • Establish relationships with business partners, understand business processes, and promote business unit interests
  • Proactively identify opportunities to streamline integrated job workflows, implement automation and monitoring solutions
  • Prepare and present the regular management updates
  • 12+ years of experience in applications Development, Data Management and Support services
  • 5 Years of managing team with at least 3 years of leading a data/platform support organization
  • 2+ years of experience working with big data technologies and managing a team is required
  • Good experience of resource management, workload management, and prioritization
  • Very good understanding of managing the technology and data risks and controls
  • Ability to partner effectively with internal IT groups and external partners in order to successfully implement and optimize support services
  • Proven leadership skills to include attracting, mentoring and retaining top IT talent and creating an environment that fosters excellence, collaboration and teamwork
  • Ability to solve complex business problems and present recommendations to senior management effectively
  • Ability to define, craft, and help drive strategy to completion while effectively collaborating with others under minimal direction/supervision
  • Understanding of IT service management principles and practices preferred. ITIL and PMP certification are plus
  • Bachelor's degree required in computer science, applied mathematics or other quantitative field is required

Operations Data Support Resume Examples & Samples

  • 60% - Performing data retrieval, data entry, sorting and filing of paperwork by program, as well as general clerical duties
  • 25% - Creating shipping documentation for approval
  • 10% - Traveling to and from external buildings to research data
  • 5% - Dealing with vendors, government representatives and/or Quality Engineers (QE) on shipping/data issues

Operations Data Support Resume Examples & Samples

  • 60%-Data Retrieval/Data entry, Sorting paperwork by program and filing, General clerical duties
  • 25%-Creating shipping documentation for approval
  • 10%-Traveling to and from external buildings to research data
  • 5%-Dealing with vendors/GOVT/QE's on shipping/data issues

Big Data Support Associate Resume Examples & Samples

  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • 3+ years of experience in a technical position
  • Maniacal about customer service
  • Experience in machine learning algorithm development. Working knowledge of scikit-learn, statsmodels and other machine learning/ statistics/ data mining packages
  • Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Python, and shell scripting; experience with Chef a plus
  • Basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
  • You *might* credit a statistics class for explaining that correlation doesn't imply causation

Reference Data Support Resume Examples & Samples

  • Work as 2nd line Support Analyst for Reference Data applications supporting global business users, application issues operating in USA working hours in follow-the-sun support model (other region being India)
  • Experience with Reference Data support role with working business knowledge on Market Data, Client and Counterparty data, Book and entity data
  • Support and be point of escalation for 1st line team based our of India for Application issues and Batch jobs
  • Strong working relationship with data management users and IT support/ development teams globally
  • Support user requests/queries from Enterprise Data Management (EDM), Middle Office and Front Office users globally
  • Interaction with various core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
  • Ability to apply problem solving skills prior to escalation to another team
  • Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
  • Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
  • Understanding and adherence to established processes such as Release to Production, Incident Management, weekend support, holiday processing, business events support, DR etc
  • Minimum 4 years� experience in Production Support, preferable middle and back office applications
  • Good understanding of Reference Data applications with knowledge on Market Data, Client and Counterparty data, Book and entity data
  • Able to navigate in UNIX and Windows proficently, reading and understanding the UNIX file system
  • Working knowledge in scripting � Perl, databases � Sybase and exposure in middleware � TIBCO, core Java, Autosys, Informatica is a plus
  • A good understanding ITIL practices
  • Able to troubleshoot problems in multiple environments
  • Excellent communication skills, ability to multi-task, and work towards tight deadlines
  • Excellent customer service skills and is able to ask relevant questions to ascertain the specific issues being encountered
  • Sense of urgency when handling production issues,

Data Support Resume Examples & Samples

  • Responds to customer product inquiries via CRM system or phone
  • Perform basic configuration and troubleshooting as requested by customers
  • Assist with customer issues during deployment, configuration, operation, maintenance or compatibility matters
  • Process all new product deployments and configurations
  • Document and escalate technical issues as appropriate
  • Ensure all customer interactions are properly documented in the TiVo ticketing system
  • Serve as weekly after-hours 24x7-support on-call on rotating basis
  • Self-motivated and ability to work independently or in a group environment
  • Excellent diagnostic/troubleshooting skills
  • Solid working knowledge of Microsoft office products
  • Experience writing basic SQL queries for MSSQL Server database
  • Knowledge of REST APIs and SoapUI experience is a plus
  • IP Networking skills including FTP, VPN, routing and firewalls
  • Bi-lingual in Spanish is a plus
  • 1-3 years of experience in an operational support role

Data Support Manager Resume Examples & Samples

  • 5+ year’s leadership experience in or more of the following: data management, data controls, data mining, data quality rules, etc
  • Proven strategic thinking with equally strong, or stronger analytical and execution skills
  • Demonstrated success driving results through effective project management, often managing in a matrixed environment
  • Proven strong partnership and relationship management skills with the ability to influence and partner with teammates across functional and organizational boundaries and levels
  • Demonstrated ability to work with technical and non-technical business teams
  • Excellent oral and written communication skills; must be able to transform complex concepts into simple and easy to understand presentations
  • Must be highly motivated, proactive, and a self-starter. Desired Skills

AML Consultant / Salesforce Data Support Resume Examples & Samples

  • Have good command of English
  • Have understanding/experience of AML requirements within the UK regulatory environment
  • Are able to manipulate data exported from SharePoint/Salesforce into Excel for various reporting purposes
  • Can produce, edit and format word documents within brand templates and guidelines
  • Are able to communicate effectively via email and telephone
  • Have experience with working with databases – SharePoint/Salesforce experience is not necessary as full training will be provided
  • Pay attention to detail and have high level of data accuracy
  • Have high ethical standards
  • Are proactive, innovative and have good communication and team working skills
  • Have industry recognised AML or UK regulatory qualification (desirable)

Data Support Manager Resume Examples & Samples

  • Undergraduate degree (Accounting or Finance preferred)
  • 5+ years of professional/demonstrated work experience within financial services industry
  • Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), PowerPoint, and Access skills
  • Superior ability to communicate concepts and ideas both verbally and in written form
  • Proven analytical and problem solving skills
  • Proven ability to communicate, partner and influence across a matrix organization
  • Highly organized, detail oriented, proactive, and ability to multitask
  • Desires a dynamic team environment and ability to work well in team environment
  • Able to manage and mentor financial professionals
  • Comfortable interacting with Senior Management and Finance teams throughout the organization
  • Experience working with regulatory reporting processes, projects, and status reporting
  • Exposure to data management, governance, and data quality control planning and execution
  • An understanding of the issues relevant to Bank of America and Merrill Lynch, its world-wide businesses and the global financial services industry
  • Maintains an up-to-date perspective and knowledge of the business
  • Applies business knowledge to solve business problems and create new opportunities
  • Public Accounting/Risk/Compliance experience

Management, Data Support Resume Examples & Samples

  • Prepares work schedules and assigns duties to data entry staff; assists staff in resolving work problems or assists staff in solving work problems
  • Compiles, sort, and verify accuracy of data entered by data entry staff. Checks quality of data by running reports or uses other techniques to verify accuracy
  • Tracks data entry issues and makes recommendations for process and system improvement
  • Develops report designs based on customer business needs. Runs queries and answers questions related to application and/or data management program
  • May manage special projects and ensures appropriate staff and resources are assigned. May interface with outside vendors for project or troubleshooting purposes

Credit Bureau Data Support & Access Control Manager Resume Examples & Samples

  • Extract ACDV and AUD data from all 10 registrations for use in predefined macro to combine for analytical use by CB Utility team
  • Responsible for Policy and Procedure development, maintenance, and audit
  • Manage Administrative entitlement business approval function for GIDA
  • Consolidation of Batch Files for Indirect Dispute processing team and create quarterly files for analytical and production use
  • Experience in working with data to draw insights and influence the business to take action
  • Ability to independently and effectively work across all levels of management as well as and various internal information providers, functions, and geographies
  • Excellent presentation preparation and delivery skills
  • Strong project management skills and ability to coordinate several reports / projects at once
  • Strong experience with Excel including the use of pivot tables and the creation of charts

Data Support Resume Examples & Samples

  • Proven knowledge and proficiency in management and use of databases and associated software
  • Intermediate level of Excel
  • Working under a quality management system, learning from the audit regime
  • Ability to multi-task and maintain timetable for delivery deadlines
  • Desire and capability to challenge and to be challenged
  • Willingness to accept and manage change
  • Good interpersonal and communication skills – must be able to communicate effectively at all levels
  • Customer-focused approach to service delivery
  • Ability to think conceptually and willingness to share expertise
  • Current UK driving licence (not essential)
  • Would be advantageous - Knowledge and experience of highways asset sectors, exhibiting PAS 55 competences, providing services for customers
  • Would also be advantageous - Experience in a network (highways) management environment, with knowledge and practical experience of managing asset databases in support of providing efficient and effective highways services

Middle Office Data Support Specialist Resume Examples & Samples

  • Monitor and remediate incoming data used in risk measurement and reporting
  • Ensure the completeness, validity, and accuracy of risk data on a daily basis
  • Create reports and analysis on the quality of data used in risk systems
  • Implement effective risk controls for our data processes and systems
  • Participate in user acceptance testing of data control processes
  • Solid understanding of market risk, data management, and data governance
  • Familiarity with audit and regulatory exams

Data Support Tech Resume Examples & Samples

  • Maintain directory-specific city lists, and add new cities or neighborhoods to the list as required
  • Editing (OCR) Optical Character Recognition errors to increase quality
  • Create directory-specific search and replace algorithms and run them on each directory
  • Focus on each record getting a ZIP+4, and put each YPPA through a standard set of quality filters
  • Hit lofty production goals and maintain the needed level of production to process all directories once each year
  • Check for parsing, indenting or editing issues and verify overall quality of the directory
  • Type at least 50 WPM
  • Strong English skills and large vocabulary
  • Ability to create SQL database queries
  • Ability to think logically and resolve issues quickly
  • Ability to manage and work well with a group

Data Support Intern Resume Examples & Samples

  • Ad hoc data retrieval and analysis using relational databases, Excel and other data management systems
  • Supporting cross-functional teams on the day-to-day execution of projects and initiatives with data
  • Working on small to medium projects that help build Amazon into the most customer-centric platform
  • You are working towards a Bachelor’s degree in Math, Computer Science, Accounting, Information Management, Business, Statistics or similar
  • You have strong verbal and written communication skills
  • Strong multi-tasking skills needed to interact between multiple system applications quickly and efficiently
  • Organized and effective time management skills, with a high degree of flexibility
  • Strong Enthusiasm and self-motivation

Third Line Data Support Resume Examples & Samples

  • Manage Change requests through agreed customer process
  • Create documentation and support training for team members on an ongoing basis
  • Maintain Change quality to agreed standards
  • Evaluate existing platforms and suggest new options depending on the customer’s needs
  • Support the single CE queue during the shift to ensure work is addressed, scoped and checked as required
  • Attend customer calls as required to support live incidents and provide technical support to your peers
  • To protect our customers service through vigilance and adherence to Change policy, ensuring correct planning and governance is in place
  • Offer mentoring and guidance to others where appropriate
  • Ensure BT mandatory training is completed on time along with timesheets, expenses and overtime
  • Responsible for ensuring scoped changes are completed to time to avoid breach in SLA
  • Test new software prior to rollout across the various customer platforms
  • Manage workload and progress new work without the need for supervision or prompting
  • Be sure to complete a clear, concise handover daily to ensure your peers are aware of change and incidents on to go
  • Maintain Change performance at or above contract SLA
  • Maintain customer relationship and keep customer focus at all times
  • To maintain a helpful and personable approach in all dealings within the team
  • To promote good team spirit
  • Ensure BT work with LBG (Joint Charter) and always seek the best resolution to any technical problem
  • Challenge any inadequate or incorrect technical queries
  • Identify personal upskilling requirements and maintain Personal Development Plans
  • Working with other GCSO teams to ensure incident fault fix are as quick and smooth as possible
  • Participate in virtual teams across the business working to a common objective encouraging a strong customer focus, delivery of results, a team ethos and positive approach
  • The post holder will understand the regulatory, fair trading and competition rules relating to the job sufficiently to be able to comply with them, relying on personal knowledge or on the ability to recognise the need for specialist support. Adherence to BT/MPS /Government Security Standards
  • Taking responsibility to ensure that team members are aware of any additional requirements imposed on us by either BT management or the customer.)
  • Ensure that the appropriate access to tools and systems are applied for and are being used for the Lloyds contract
  • Mentor others – be a point of contact for team member s struggling with their role technically
  • Support the manager – during annual leave and busy periods, the team member will be expected to work alongside their manager, providing support of duties (scheduling rotas, attending conference calls, being a project lead)
  • Have the technical mind-set to develop themselves via reading material, lab exercises, speaking with TDA’s and more senior engineers
  • Engage with 3rd party vendors on software/hardware support and provide timely reporting to the wider team
  • Cisco enterprise/LAN (BGP, NAT, ACLs, VLAN, Spanning Tree), CCNP, CCNA
  • Nexus
  • Datacentre
  • Packet capture and analysis
  • ACE Load balancers

Administration & Data Support Assistant Resume Examples & Samples

  • Maintain filing system for the project
  • Support the project team in maintaining a system of timely and relevant response to all the project related correspondence
  • Handling procurement of office supplies and other items for the smooth functioning of the the Project Office
  • Maintain and update the assets register , leave records of the project staff
  • Help in logistics for the event management
  • Provide secretarial support to the project team
  • Provide support in issuance of travel tickets for the project staff
  • Liaise with the Government counterparts for all project related logistics and administrative support to ensure effective project implementation
  • Discharge any other administrative and other responsibilities as delegated by the Project Manager from time to time
  • Has strong knowledge of office management tools and seeks to develop herself/himself professionally
  • Has sound knowledge of ICT based systems and utilises these regularly in work and assignments
  • Is able to work under pressure and respond to multiple demands through effective use of office automation tools
  • Essential: A minimum of 5 years’ experience in large scale training in government or private sector programmes
  • Desirable: Work experience in Madhya Pradesh, Chhattisgarh
  • Personal CV, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references
  • Educational Qualification 50% Marks
  • Relevant Experience 50% Marks

IPT Data Support Manager Resume Examples & Samples

  • Knowledge and experience of Supply Chain and inter-company profit / transfer pricing systems and processes
  • Ability to work across global organisations
  • Strong analytical skills with the ability to review complex supply chain issues and understand the impact on inter-company profit of any changes
  • Strong Data Analytics experience
  • Strong customer focus thinking and attitude
  • Good team management experience
  • Good experience in managing 3rd party supplier teams based offshore
  • The ability to multitask
  • The ability to communicate effectively to and influence senior management is required
  • Strong communication and influencing skills in English
  • Managing a team of 4 GSK Analysts and 7 Genpact resources
  • Leading the “Resolving Agency” for Supply Chain Finance data issues, managed through the “Remedy” support tool. Accountable for delivering customer service performance in line with agreed Service Level Agreement (SLAs)
  • Provide cross process expertise to deliver an effective problem resolution organisation that identifies and remediates critical process / tools to drive increased level of service improvement across all process teams
  • Performing ‘root cause analysis’ on standard and net cost issues and coordinating corrective actions across wider resolving agencies as required – e.g. GMS, LOC
  • Identifying key data completeness and quality issues and initiating improvement projects with data owners to drive ‘right first time’ data creation
  • Provide accurate and periodic metrics for communication to key stakeholders measuring the accuracy and efficiency of the IPT Support model
  • Manage and update the IPT web page with new information for global users and customers of the IPT system
  • To develop and implement in conjunction with the SCF Customer Relationship Manager, a robust account management structure and customer experience service to effectively manage customers and stakeholders
  • To act as a point of escalation for IPT customer service and data issues
  • Establish and drive effective risk management, issue escalation and resolution processes
  • Ensure that relevant SOPs are accurately maintained for SCF Data Service processes
  • High interaction with global GSK teams – LOCs, GMS, Corporate Reporting
  • Work across boundaries with global users and customers to drive improved ‘right first time’ data and ways of working
  • Manages complex data issue resolution with minimal direction, working independently within scope of position
  • Foresees opportunities for improving data quality and increasing right first time data creation across global teams
  • Develop others as part of your own professional growth

Master Data Support Resume Examples & Samples

  • Setup and maintain the client Customer Master Files for veterinarians/clinics, agents, distributors, Bayer Sales Reps and other AH customers within Germany's Master Data Reference Server (MDRS) and within SAP
  • Responsible for all address updates for the client AH Customer Master within SAP that are received from Account Services, Inside Sales, Field Sales,Credit, Agents,Distributors, etc
  • Responsible for correcting purchase orders (EDI 850) and invoices (EDI 867) that are transmitted by the client and/or client AH Agents, which may include return authorizations, literature orders & coupon replenishment orders
  • Requests and maintains Health Industry Numbers (HIN) for all accounts within the client AH Customer Master Database
  • Interacts with Agents, client Account Services, Inside Sales, Credit, Information Systems, Accounting, Distribution and Third party vendors to resolve customer master, pricing, and order/invoice issues
  • Adheres to and completes all standard operating procedures and rules established for SAP and the MDRS

Manager of Data Support Resume Examples & Samples

  • Conduct and report analyses of CPS data for internal and external stakeholders
  • Support Chief Education offices by conducting data review cycles as part of the offices’ performance management efforts
  • Establish a goal-setting and KPI framework for Chief Education offices
  • Oversee management of the Continuous Improvement Work Plan (CIWP), the District’s school improvement planning process
  • Ensure CPS compliance with district improvement planning requirements from the Illinois State Board of Education
  • Provide support to network data strategists through training and technical support related to data analysis and development of CIWPs
  • Coordinate with the Office of Information and Technology Services to develop Dashboard strategy for reporting school performance data
  • Team player with strong work ethic and a positive attitude
  • Flexible and comfortable working on a variety of assignments at a given time. Able to balance competing priorities and deadlines
  • Ability to effectively communicate with a variety of audiences, especially through policy briefs and PowerPoint presentations. Competent and creative in the visual display of information
  • Analytic and data-driven problem solving, including interpretation of data to address complex problems. Proficiency with statistics preferred
  • Knowledge of educational performance measures, educational research and urban education systems a plus
  • Fluent with Microsoft Office Suite. SAS knowledge preferred

Fleet Data Support Resume Examples & Samples

  • Manage and coordinate project
  • Data administration
  • Collect, review and manage data for customer equipment (fleet)
  • Update and maintain required Equipment Installation data in defined tools and databases
  • Review and clean information to ensure data integrity
  • Train Data stewards in necessary processes and tools
  • Liaise with the Data stewards on Fleet data continuous improvement requirements
  • Ensure that Equipment installation record data is maintained to the highest standard in defined Master Data Management system
  • Perform integrity audits with data from defined Master Data Management system
  • Ensure active fleet and equipment utilisation data is maintained through reporting and analysis

Market Data Support Representative Resume Examples & Samples

  • Provide high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
  • Research and prepare market and corporate actions data for import to subscribers' accounting systems
  • On-board and train new market data and corporate actions service subscribers
  • Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model
  • Superior troubleshooting and analysis / resolution skills
  • Proven aptitude to learn complex technical and theoretical information quickly
  • Excellent written and verbal communication skills in English, with a strong attention to detail
  • Strong attention to accuracy and detail
  • Working knowledge of MS Windows, MS Office, system architecture and environments
  • Flexibility to support market hours
  • 2+ years experience working with domestic and global corporate actions
  • Strong background in financial services with particular emphasis on Corporate Actions processing and Back-Office Portfolio Accounting

Payee Data Support Rep Resume Examples & Samples

  • 3 months of data entry experience
  • Contacts internal and/or external parties in order to verify or obtain information
  • Inputs data from various sources and performs normal maintenance on existing computer system(s) and databases
  • May perform conversion process for new financial institutions converting to JHA systems
  • Verifies the integrity and accuracy of information against source documents and makes corrections and adjustments when necessary
  • Works closely with other internal organizations to maintain integrity of data. Notifies appropriate parties if more detailed follow-up is required
  • Frequently checks and/or uses the system and ensures that results match expectations
  • May receive internal calls and answer questions for internal customers
  • May perform other support functions as requested

Market Data Support Specialist Resume Examples & Samples

  • Degree in Information Technology or equivalent, preferably with an ITIL certification as well as FIA (Financial Information Associate) certification
  • At least five years working experience, preferably within a Banking / Financial Institution environment, managing and providing Market Data Infrastructure Services and Support
  • Working knowledge in setup and support of Bloomberg Sock5 Bluecoat proxies, Thomson Reuters Enterprise platform, Dealing and Transactional systems, as well as Market Data desktop products like Eikon and OpenBloomberg, and Thomson Reuters DACS permissioning system and DAD processes, Exchange contracts and Audit processes, as well as MDS billing and invoice processing
  • Strong technical skill with a thorough understanding of Computer Networking technologies, Desktop Operating Systems and Linux Operating System
  • Excellent analytical skills combined with an ability to resolve major incidents independently as well as working with and leading teams
  • Good written and verbal communication and presentation skills, highly organized and able to interact professionally and appropriately at all levels of the organization
  • Have the drive to work on BAU areas, and the will to challenge the status quo
  • Have a quality mindset with prevention attitude to attain zero defects
  • LI-EL

Support, Data Support Resume Examples & Samples

  • Assigns work to lower level employees and performs quality checks on data by running reports or uses other techniques to verify accuracy; corrects and validates information
  • Files records, conducts research and resolves data entry issues. Assists in making recommendations for report designs. Runs queries and answers questions related to spreadsheet, application, and/or data management program
  • Keys data into appropriate system(s), formatting data in spreadsheets or other applications, or using screens from established data management program
  • Orients and trains lower level data entry personnel

Senior Big Data Support Resume Examples & Samples

  • L1 and L2 incidents
  • Service requests
  • End User Issues
  • Log Analysis
  • Secure the system
  • Monitoring the system
  • Troubleshoot Servers and Services
  • Analysis and RCA on Alerts
  • HDFS Block Replication
  • HBase Rebalance
  • Solr Rebalance
  • Assist in Audit information extract
  • Escalate issues that need fixing to the L3 team
  • Knowledge Management
  • Cluster software install, configuration, upgrade and patching Onsite coordination
  • 6 to 10 years of IT experience
  • Excellent knowledge in Big data with minimum 6+ years relevant experience
  • Broad knowledge of Hadoop ecosystem
  • Specific areas of interest are Oozie HBase Spark Kafka Solr Hue HDFS Cloudera Navigator Cloudera Manager
  • Excellent customer facing skill and written and verbal communication

Data Support Services Agent Resume Examples & Samples

  • Processing of Technician/installer requests for data changes - updating of existing data bases and in some cases manual creation Customer' files
  • Processing of technician/installer requests for Cellular radio provisioning via websites depending on the installed cellular device
  • Processing technician/installer request to place newly installed systems in service
  • Processing of Client requests received via Phone/Fax/Email
  • Data entry knowledge
  • Intermediate-Advanced computer skills
  • Must be fully bilingual in French and English
  • Ability to handle multiple tasks and prioritize appropriately
  • Well organized

Big Data Support Engineer Resume Examples & Samples

  • Support technical requests and troubleshoot technical issues in our client’s big data systems based on HP Vertica and Hadoop (E.g. archiving tools, backup, data flow, loading)
  • Install and configure new HP Vertica and Hadoop big data using Chef
  • Install and configure HP Vertica on Amazon Web Services and other cloud systems
  • Install and maintain solution based on Linux and Microsoft products
  • Perform major and minor upgrades release
  • Verify/Hadoop patches, hotfix, new release (In the IT domain)
  • Running system health check after the upgrades
  • Run DHC (Daily Health Check)
  • Monitor the OS and HP Vertica/Hadoop
  • Troubleshooting error / Review logs before sending to support tier 3
  • Monitoring purging / backup / maintenance tasks

Customer Service Rep-data Support Resume Examples & Samples

  • High school diploma or equivalent and relevant post-secondary coursework/formal customer service training
  • Must be proficient in Excel to intermediate level
  • Intermediate to advanced computer skills, including word processing and general software applications
  • Excellent verbal, written, listening, and interpersonal skills
  • Strong problem solving and organizational skills

Platform & Data Support Specialist Resume Examples & Samples

  • Supports and Leads platform related production incidents, impacts, escalation, and remediation for Reg Reporter, FSB, Platoon, LMAIs
  • Supports platform operation and environment readiness – coordination with technology production support teams
  • Coordinateswith CRR Report production support teams during reporting cycles
  • Supports change and release management, collection and coordination point for BAU changes across CRR
  • Documents and maintains running release / change items
  • 3-5 years Banking / Analytics experience - solid knowledge of banking products and data/technical landscape
  • Bachelor’s degree in Computer Science, MIS, or Finance
  • Understanding and familiarity of Regulatory reporting regulations Experience with production environments / pace
  • Indirect leadership skills - ability to influence Excellent communication sills (oral and written)
  • Ability to problem-solve and take ownership of process improvements
  • Competent with MS products: Word, Excel, PowerPoint, Project and Visio Advanced MS Excel knowledge

Senior Specialist Operation Data Support Resume Examples & Samples

  • Associate's Degree (e.g information management, business systems management)
  • Minimum of 5 years professional experience in data management
  • Completion of Post Offer Exam, Completion of Work Simulation or Completion of Administrative Skills Testing if applicable
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
  • Willingness to accept responsibility and be able to juggle multiple priorities
  • Ability to independently initiate and lead projects which contribute to team goals
  • Demonstrated attention to detail and ability to manage and organize data
  • Proven ability to communicate and negotiate solutions to complex technical challenges with cross-functional colleagues and external vendors
  • Self-management and motivation
  • Proven ability to assemble, share and apply key learning’s across multiple areas
  • Demonstrated project management and time management skills
  • Ability to work across cultures
  • Demonstrated proficiency with Excel, Word, PowerPoint, and web-based technology
  • Advanced working knowledge of Lilly Net (SharePoint)
  • Prior experience with Veeva strongly preferred
  • Proficiency with the Survey Tools strongly preferred
  • Prior experience with Lilly library retrieval and copyright payment processes
  • Service Now experience
  • Rightsphere knowledge and experience
  • General knowledge of scientific, medical and technical terminology
  • General knowledge of scientific literature and library retrieval processes

Big Data Support Engineer Resume Examples & Samples

  • Manage the delivery of Application Support (CDS/CAIP/Hortonworks Hadoop) provided by a combination of internal FTEs (Full time employees) and an outsourced vendor, to ensure all service levels are met and maintained and LoB (Line of Business) production applications are uninterrupted, secure, correctly functioning, and in compliance with all IT and Controls policies
  • Act as point of escalation for all application service interruptions; oversee all crisis and incident management processes
  • Review and Test infrastructure changes that could impact the delivery of applications to the LoB (Line of Business)
  • Spearhead Edge Node Remediation Activities including Veritas Cluster File Systems, HA of CDS/CAIP Services, and Apache/Tomcat
  • Lead to resolve the Name Node Remediation including Server provisioning and Name Node Services calibration in the light of HA
  • Manage and maintain disaster recovery activities and oversee appropriate testing
  • Coordinate with Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers (e.g. infrastructure, operations, data services, OSPs, ASPs, application vendors etc) ensuring they meet and maintain service levels and contractual agreements
  • Perform infrastructure and application capacity planning

Data Support Engineer Resume Examples & Samples

  • High degree of analytical and critical thinking skills; able to troubleshoot and complete methodical root cause analysis
  • Strong experience in Oracle database (SQL, PL/SQL) and SQL Server; ability to write and execute queries; a demonstrated ability to independently learn database schemas
  • Proven ability to look at large volumes of data and identify patterns; subsequently develop and execute data correction when required
  • Ability to effectively communicate both verbally and in writing, with a variety of audiences (customers, peers, system end users and management)
  • Demonstrated customer focus and ability to resolve customer issues
  • Self-motivated, proactive, ability to multi-task and work under stressful conditions
  • Utility domain and smart metering knowledge metering preferred
  • 3 - 5 years experience with Oracle
  • Preferred education/experience
  • BS in MIS, CIS or Electronics
  • Oracle certification
  • UNIX experience (shell scripting) and Windows programming
  • Experience with utility industry operations and/or utility metering/RF communications

Contract Data Support Admin Resume Examples & Samples

  • 4+ years’ experience providing customer, sales, or contract administration support
  • Strong organizational skills, attention to detail, and excellent follow through
  • Good oral and written communication skills; able to collaborate well with a diverse range of people; tactful, professional, and flexible
  • Able to multi-task effectively and manage shifting priorities
  • Self-motivated; eager to seek new challenges and take initiative
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Good reasoning abilities and sound judgment
  • Experience working with Group Purchasing Organizations preferred

Data Support Assistant, Day, Per Diem Resume Examples & Samples

  • Ability to work in a fast-paced environment as a team player demonstrating positive, professional and caring attitude to all colleagues and customers
  • Ability to follow oral and written instructions accurately
  • Computer literate, and experienced in the use of MS Office software to include word processing, spreadsheet, and data basing
  • Ability to edit and/or to compose grammatically correct documents

Customer Service & Data Support Specialist Resume Examples & Samples

  • Interface with customers via telephone and electronically
  • Record details of each customer interaction and any actions taken
  • Track, escalate, and communicate unresolved issues to the appropriate staff member
  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Follow up on any customer issues requiring additional research
  • Manage the continuous flow of customer data
  • Accountable for review of account data used in billing and verification of accuracy against customer registration information
  • Research data gaps and inaccuracies against reference data, the Internet, and other sources
  • Provide input into data quality policies, standards and rules based on observation in the data
  • Responsible for managing the invoice processes
  • Review accounts receivable reports and follow-up with customers on late payments within the 30 day past due term
  • Responsible for data hygiene, data entry, documentation, and reporting
  • Research data discrepancies between CTT business systems
  • Perform data importation into various systems in an accurate and timely fashion following identified data governance standards
  • Perform weekly data exports following data security processes
  • Ongoing data record maintenance including correcting/updating information, “de-duping” and “qualifying” data in incoming and existing records
  • Create basic reports, rosters and mailing lists as needed
  • Develop a thorough understanding of data that goes into CTT’s business systems
  • Occasionally travel/drive to workshop sites to assist with onsite operations and/or run event
  • Assist with the daily activities of the Center for Technology & Training
  • Bachelor’s degree in Business, Communications, Marketing, directly related technical fields, or an equivalent combination of education and/or experience
  • Three years (minimum) professional customer service experience
  • Professional experience with data system reporting and management
  • Professional experience using customer relationship management systems, such as Salesforce
  • Advanced knowledge and experience with Microsoft Office tools including PowerPoint, Word, and Excel
  • Demonstrated analytical, problem solving, and decision-making skills
  • Superior interpersonal and oral/written communication skills
  • Demonstrated technical aptitude with the ability to learn unfamiliar software applications and systems quickly
  • Excellent organizational skills with the ability to work independently and under time constraints in order to get things completed
  • Travel to workshops/conferences periodically
  • Demonstrated ability and willingness to prioritize and work on multiple, ongoing projects simultaneously
  • Demonstrated ability to work with accuracy and attention to detail
  • Possession of a valid driver’s license combined with a driving record that meets the Michigan Tech Vehicle Use policy
  • The employee must be able to lift and/or move up to 50 pounds
  • The work environment is that of a typical office and/or classroom setting
  • The noise level in the work environment is usually low to moderate
  • Employee Safety Overview
  • Anti-Harassment, Discrimination, Retaliation Training
  • Annual Data Security Training

Program Data Support Specialist Resume Examples & Samples

  • Coordinates the accurate collection and entry of program data into appropriate databases. Provides training and data entry support as needed for program staff and volunteers
  • Collects and compiles program evaluation data for helpline, care consultation and support groups. Provides initial and on-going training and support for staff and volunteers on evaluation procedures
  • Responsible for entering all education and outreach data into Personify for MN Regional Staff and Edina staff. Provide support for data needs with Early Stage Programs and Support Groups as directed
  • Assists program staff with special events/projects and policies and procedures, as needed • Maintains current educational classes on website and ensures education website and Navigator is up to date and consistent
  • In coordination with HR/Controller, prepares projects for volunteers and provides guidance, support and supervision, as needed to volunteers assisting with program projects
  • Monitors database for accuracy and integrity, including merging constituent records as necessary
  • Assists in creating and maintaining database or data entry training manual • Collects and reports data for grant reports
  • Provides support and may act as a back up to Program Data Manager in North Dakota
  • Provide general administrative support as needed for all program staff, including but not limited to copying materials for education events and outreach, entering Care Consultation Direct Connect information into the database, and assists with database training to the volunteers
  • Participates in WALK to End Alzheimer's, Meeting of the Minds Conference and Gala annually and other events as directed by supervisor, CSO or CEO

Data Support Coordinator, Lyfe Resume Examples & Samples

  • Prepare monthly student outcome and program outcome reports for LYFE leadership and/or LYFE staff
  • Perform basic ad hoc data analyses and draft summaries of preliminary findings and disseminate information to LYFE leadership
  • Produce monthly dashboards and presentations on LYFE for internal and external audiences as needed
  • Compile data from different sources and update student databases, as needed
  • Maintain computer-based record-keeping systems with community partner information and contacts
  • Prepare correspondence, documents, and other forms of written communication for internal and external community outreach purposes
  • Meet with LYFE administrators and/or program staff to plan community events and improve program outreach and retention based on data
  • Assist in coordinating, improving, and maintaining community services and relationships with schools and community-based organizations (CBOs)
  • Assist in planning internal, external, and/or community-related focus groups
  • Support student and staff survey administration
  • Compile and analyze professional development survey data, classroom quality assessment data, child development assessment data, family engagement data, and other data related to student and program outcomes
  • Liaise with LYFE site staff, assistant principals, central office staff, City agencies, and community-based organizations
  • Support day-to-day LYFE services and operations, as needed