Analyst, Support Resume Samples

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PB
P Batz
Patrick
Batz
9493 Lura Loaf
Detroit
MI
+1 (555) 962 2672
9493 Lura Loaf
Detroit
MI
Phone
p +1 (555) 962 2672
Experience Experience
Phoenix, AZ
Analyst, Support
Phoenix, AZ
Schimmel LLC
Phoenix, AZ
Analyst, Support
  • Performing Helpdesk operations, ITIL related frameworks; particularly incident management as well as root cause analysis for Problem Records
  • Performing change management activities including approvals and representation at the Change Approval Board (CAB)
  • Working closely with providing the business stakeholders information on live incidents
  • Contributing to the development of systems documentation
  • Providing fail and fix application support on a 24x7 roster
  • Resolving and monitoring support issues that arise as well as performing routine maintenance activities in conjunction with other NAB technology groups
  • Proactively identify and implement improvements and efficiency ideas
Los Angeles, CA
Analyst Support BIS
Los Angeles, CA
Wiza, Balistreri and Okuneva
Los Angeles, CA
Analyst Support BIS
  • Manage and provide support for software and applications as per the service level agreement
  • Develop sufficient knowledge of application infrastructure (server, network, security) to assist with application upgrades and troubleshoot issues
  • Develop and maintain knowledge in application functionality, user workflow, and business processes
  • Pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance
  • Has strong operational knowledge of the service desk and incident systems Monitor operational jobs on a daily basis, managing incidents when errors or exceptions occur
  • Providing guidance and assistance to colleagues
  • Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving IT services
present
Phoenix, AZ
Banking Operations Analyst, Support
Phoenix, AZ
Wisoky-Kutch
present
Phoenix, AZ
Banking Operations Analyst, Support
present
  • Communication and reporting
  • Participate in impact analysis when recommending changes, enhancements or system fixes
  • Support the communication and testing of the business continuity and business recovery process, maintain and update as necessary
  • Leverage and support best practices when collaborating with other departments or stakeholders
  • Effectively communicate issues, changes and best practices, ensure operating manuals are kept current
  • Monitor and report on user issues focusing on common areas of concern and time to resolution
  • Analyze issues and recommend enhancement opportunities considering end-user impacts, cost/benefit, magnitude of effort and ROI
Education Education
Bachelor’s Degree in Computer Sciences
Bachelor’s Degree in Computer Sciences
Virginia Commonwealth University
Bachelor’s Degree in Computer Sciences
Skills Skills
  • Experience with Control-M/MQ is highly desirable
  • Strong Unix, JAVA, SQL experience
  • Strong problem solving skills, ideally some experience with software development and debugging
  • Strong communication and stakeholder management skills
  • Strong understanding of Websphere (App Server & Http Server) as well as web applications (HTML / Javascript)
  • A good understanding of Websphere applications
  • A basic understanding of network topology such as firewalls etc. as well as technology associated to web, database and application servers
  • Proven experience in a Support Analyst and/or an IT Operations Analyst role, ideally within a large organisation (Banking / Financial Services industry experience is highly regarded)
  • Screens and prioritizes all requests and provides prompt, courteous, professional and accurate information in all communications in dealing with physicians and other departments, demonstrating strong interpersonal and customer service skills
  • Have a strong understanding of Websphere applications
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15 Analyst, Support resume templates

1

Trade Finance Sales Analyst Support to Corporate Coverage Associate Resume Examples & Samples

  • Assisting the sales teams in preparing client sales pitches, presentations, responses to RFPs
  • Working with relevant internal stakeholders (Product Advisory, Credit, Risk, Legal, Operations, TS Sales, Corporate Banking) on specific client deal structuring and execution
  • Liaising between Sales, CS and Ops – reviewing / navigating GTS and helping resolve client issues in a timely and efficient manner
  • Accompanying Sales people on client meetings where needed
  • Produce and Provide data analysis support and reporting that facilitates Pipeline Management for Trade deals
  • Monitoring credit line utilization for our clients and related MIS
  • Constructing, managing and collating pre-meeting briefs info/docs
  • Assisting in the development and executing strategic sales plans for our clients
  • Gathering market and client/competitor intelligence, understanding the European trade finance market
  • Learning all about the pricing model – with a view to becoming proficient at pricing BAU and support pricing inquiries emanating from Global Network Trade as well as primary client business
  • Attendance and where required provision of updates at weekly KYC meetings
  • Master’s Degree or equivalent in a related subject
  • A good understanding of working capital management principles and knowledge of trade finance and related service solutions
  • Good team player with strong ability to work within a complex, rapidly changing environment
  • An ability to think flexibly and learn rapidly
2

Senior Trading Services System Analyst Support Resume Examples & Samples

  • Is responsible for designing, engineering, planning, and day-to-day support of critical server based platform for trading, investment banking applications and essential infrastructure services
  • Needs to provide guidance and assists in the setup and configuration of highly complex server based environments including hardware setup, operating and database configurations
  • Works with CTD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
  • Is responsible for basic operational processes and verification including operating system and database system patches, technology life cycle management, continuous monitoring and performance tuning
  • May be part of the forum that contributes to the development of the Bank’s governance guidelines and processes (e.g. ITIL, CMMI, ISO 9000)
  • Completes problem analysis and resolution, and leads Technical Recovery Teams in the restoration of service for highly complex problems
  • Possesses a university degree/college diploma in applied technologies or equivalent business experience, and/or 5+ years experience in Banking applications and infrastructure support responsibilities, preferably in the trading environment or enterprise wide environment
  • Demonstrates sound knowledge of supported hardware and operating systems in related areas, depending on the focus of the position, e.g. Windows 2012, Windows clustering, Active Directory, VMWare, SCOM, SCCM, BMC, TSM, (or any backup technology), HP UX, SUN Solaris, IBM AIX, Linux, networking in TCP/IP and related protocols, database platforms and various middleware technologies, e.g. Websphere
  • Possesses sound knowledge in areas of security infrastructure and related firewall technology, should the position have more weight in security focus
  • Possesses solid communication and interpersonal skills
  • Displays solid problem solving and analytical skills
  • Illustrates soldi customer service skills
  • Is self-motivated, goal-oriented, customer-service oriented and able to manage change
3

Data Analyst Support, Asap for Months Resume Examples & Samples

  • Reconcile two systems to ensure data is accurate in both
  • Manually input correct data to ensure final go-live data is accurate
  • Support any ad-hoc tasks for Regional Lead
  • Commercial Apprenticeship or equivalent education
  • You ideally have experience in data input
  • Strong communication skills in English (oral and written)
  • You are flexible and have demonstrated strengths to deliver results and implement change against challenging timelines
4

The Woodlands Credit Analyst Support Intern Resume Examples & Samples

  • Assists in compiling and reviewing information regarding guarantors and the borrowing company’s financial history and current condition
  • Assists in preparation of underwriting packages; communicating results and recommendations in a written narrative, with regards to renewal loans, vendors, and loan reviews
  • Assists in maintaining physical and electronic credit files; prepares and retrieves documentation for audits, exams, and reviews
  • Solid technology and internet skills, including intermediate proficiency in Microsoft Office (Word, Outlook, SharePoint and Excel) and ability to navigate financial software applications
  • Ability to manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines
  • Good attention to detail and concern for data accuracy
  • Strong customer service and communication skills, including technical writing abilities
5

Infrastructure Tech Analyst / Support Desk Resume Examples & Samples

  • The Support Desk Analyst must be able to respond, track, resolve and own end to end issues for all execs and their staff, facilitate full documentation of any issues, have a full profile capture of each executive and liaison with all Technology organizations, external companies, carriers and service providers in addition to coordination and support of special projects. The Support Desk Analyst will research and support technology individually and in collaboration with Technology partners
  • The team responds meticulously to requests along with proactive planning and preventative maintenance for all their IT needs. Technical scope includes support of executive / staff mobile devices, desktops, laptops, tablets, printers, peripherals, wireless access, file sharing, applications, remote access, and video conferencing used in the office, in transit, home, and during travel
  • Custom support is also required of IT and Logistics for meetings, presentations, web collaboration, tools, etc as well as specific Travel needs and IT Security
  • Education Level preferred: 4 Year College Degree
  • Years of Related Experience: 5+
  • Years Total Experience: 5+
  • Windows 7 & Office Certification preferred
  • Ability to interface and work with executive management in a highly dynamic, demanding, and mobile environment
  • Superior customer service and analytical abilities
  • Strong technical aptitude and a desire to learn and work in a fast paced, dynamic environment
  • Ability to balance and prioritize multiple concurrent projects effectively
  • Work regular hours, plus ability to be on call and to work off-hours to address problems and complete projects
  • Demonstrable knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows XP and 7, OSX, IOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, access, remote access, personal productivity software, terminal emulators, and video conferencing technology
  • Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems
  • Strong experience with Microsoft Windows and Apple platforms
  • Background as a desktop support technician desirable
6

Decision Analyst Support Resume Examples & Samples

  • Work with non-finance colleagues on commercial/financial analysis of tariffs/pricing changes
  • Be the lead on financial modelling & analysis for the scenarios being considered
  • Profitability analysis, competitive analysis & identification of key issues and risks
  • Challenging & influencing others to impact commercial decision making
  • Validation of key assumptions in all commercial propositions
  • Accountable for delivering post launch evaluation of projects
  • Presentation of analysis and recommendations to senior management
  • Work can vary from short term tactical offers to long term strategic projects
7

Stress Analyst Support Intern Resume Examples & Samples

  • Business Development
  • Field Service Operations
  • General Management
8

Credit Analyst Support Intern Resume Examples & Samples

  • Collects and evaluates documentation for loan reviews; analyzes the current financial condition and history of guarantors and borrowing companies
  • Assists in spreading financial statements and tax returns
  • Prepares underwriting packages and communicates results and recommendations in a written narrative
  • Maintains physical and electronic credit files; prepares and retrieves documentation for audits, exams, and reviews
  • Assists with project specific analysis such as analyzing current and prospective vendors and making recommendations on their services
  • Solid technology and internet skills, including proficiency in Microsoft Office (Word, Outlook, SharePoint and Excel) and ability to navigate financial software applications
  • Basic working knowledge of lending and credit risk management concepts, practices and procedures
  • Strong analytical skills with the ability to interpret financial data and identify trends
  • Excellent critical thinking and decision making skills; demonstrated ability to make sound business judgments
9

Finance Analyst Support Resume Examples & Samples

  • Ensure that all E-Com capturing is processed daily
  • Correspond with E-Com CSR on any customer/shipping issues
  • Process all E-Com RA’s (refunds/exchanges) daily, and manage log for refunds
  • Mange/research all chargebacks, provide bank with account activity back-up/support by due date
  • Work/process all deductions in a timely manner
  • Process offsets on SAP daily
  • Report E-Com financials at month end
  • Micro Soft Excel (V-Look up function)
  • Ability to represent SLD in a professional manner and to maintain confidentiality regarding sensitive issues
  • Ability to work with a variety of departments and personalities
  • High school diploma with some college helpful. Two years experience within SLD a plus, preferred position in CS, Finance, Customer operations
10

Analyst Support Financial Intelligence Unit Resume Examples & Samples

  • Excellent trouble shooting and analytic skill
  • Payments knowledge including FedWire, CHIPS, SWIFT, ACH is helpful
  • Understanding of the relationship between complex banking systems and their interfacing applications
  • Strong analytical, problem-solving, critical thinking and organizational and time management skills
  • Communicate clearly and effectively both verbally and in writing with all levels
  • Work independently with minimal supervision and develop relationships with other business units
11

Analyst Support Resume Examples & Samples

  • Good communication skills, both written and oral, at all levels
  • Ability to work under pressure and deliver to tight deadlines
  • Able to gather disparate requirements direct from clients and produce a single, well documented and logical specification document
  • Advanced and demonstrable problem solving / analytical skills
  • Ability to focus on the task to completion
  • Effectively manage and prioritise a number of development projects and support issues
12

Finance Business Analyst Support Resume Examples & Samples

  • Assist with on-boarding new team members, including contractors and consultants
  • Support finance management, as needed, for activities such as\: meeting administration, physical space planning, and the production of financial reports, updates, and forecasts
  • Own smaller scale projects and initiatives, as required
  • Strong oral and written communication skills are critical
  • Analytical and problem solving skills are required
  • Self-starter, highly motivated, acts with a sense of urgency
  • Team player while also able to work independently
  • Highly capable with Microsoft Office products, especially Excel, Word, and PowerPoint
  • Basic knowledge or formal coursework related to business analyst functional competencies (little or no experience required)
  • Basic functional / industry knowledge preferred
13

IT Business Analyst & Support Resume Examples & Samples

  • Meeting Ericsson’s business needs according to expectations (speed) and securing high product and
  • Leadership with focus on Business orientation
  • Leadership with focus on end-user and stakeholder relationships
  • Excellent Communication skills (verbal and written)
  • Ability to communicate with business in business terms and with architects, designers and developers in
14

Analyst, Support Resume Examples & Samples

  • Problem solving complex web application and SharePoint issues that may occur across the storage, database, communications/network, firewall, application or other hardware or software layers
  • Supporting the Web & Collaboration platforms both during business hours and after hours – Windows Server 2008, Load Balancing, Security, SharePoint 2007/2010/2013 and Authentication/Identity Management products on a rotating support roster
  • Managing, actioning and resolving support requests/incidents using our ticketing system (Remedy)
  • Maintenance of SharePoint environments and web server environments for application hosting
  • Excellent interpersonal, communication and problem solving skills
  • Experience in 24/7 production support roles
  • Experience building and administering enterprise SharePoint 2007/2010/2013 environments
  • PowerShell scripting (intermediate to advanced)
  • Understanding of the workings of IIS
  • Exposure to load balanced web environments, HLB/NLB, networking and firewall concepts
  • Understanding of 3 tier application design
  • Change/Incident/Problem Management (ITIL)
  • Disaster Recovery and High Availability concepts
  • Level 1-3 troubleshooting and analysis experience
  • Working in a high pressure environment
  • Experience with HTML5/CSS/JavaScript/AJAX Client-side scripting languages
  • InfoPath, SharePoint Designer and workflow troubleshooting experience
  • Supported servers hosted on VMWare ESX
  • Understanding of LDAP, Active Directory and Database concepts
  • Exposure to CA SiteMinder
15

Senior Analyst, Support Resume Examples & Samples

  • Fulfilling a Senior Analyst level role in the support and maintenance of all assets contained within POTS including but not limited to Internet Banking, Service Engines and the Enterprise Services Gateway
  • Working closely with providing the business stakeholders information on live incidents
  • Resolving and monitoring support issues that arise as well as performing routine maintenance activities in conjunction with other NAB technology groups
  • Performing Helpdesk operations, ITIL related frameworks; particularly incident management as well as root cause analysis for Problem Records
  • Raising Known Errors to be sent to the demand/delivery team for fix
  • Experience with enterprize monitoring and analytics such as Splunk
  • Experience with customer facing enterprize APIs such as Axway or Oracle
  • Strong Unix, JAVA, SQL experience
  • Exposure to JIRA, Jenkins and Puppet
  • A basic understanding of network topology such as firewalls etc. as well as technology associated to web, database and application servers
16

Senior Analyst, Support Resume Examples & Samples

  • Experience with enterprise monitoring and analytics such as Splunk
  • Experience with content management platforms such as AEM
  • Exposure to iOS/Android application development
  • Have a good understanding of Websphere applications
  • Solid understanding of ITIL V3 with Certification
17

Analyst, Support Resume Examples & Samples

  • Acting as delegate for the Support Lead when required including attendance at urgent meetings and providing availability as an escalation point for critical issues
  • Fulfilling an Analyst level role in the support and maintenance of all assets contained within BCS including but not limited to NabConnect, Direct Link, Nab Invoice Finance and Nab Trade Finance
  • Providing fail and fix application support on a 24x7 roster
  • Performing change management activities including approvals and representation at the Change Approval Board (CAB)
  • Contributing to the development of systems documentation
  • A good understanding of Websphere applications
  • Exposure to JIRA and agile methodologies
  • Experience with Jenkins
  • Experience with Control-M/MQ is highly desirable
  • Solid understanding of ITIL V3 preferably with certification
18

Automation Analyst & Support Specialist Resume Examples & Samples

  • Gathering and verifying requirements from both inside and outside teams/vendors
  • Translating business requirements into technical requirements
  • Translating technical designs and issues to stakeholders
  • Communicate project and task statuses to stakeholders as well as management
  • Help define new automation opportunities within the Billing Operations department
  • Participate in on-call rotation to triage automation issues
  • Prioritize, coordinate, and deliver work based on strategic objectives laid out by management
  • Work together with other department personnel as a team to ensure all customers, both external and internal, have all of their data processing needs met
  • Ensure all issues are communicated promptly and accurately to the appropriate people
  • Help identify and implement improvements to the processes within the Billing Operations department
  • Ensure the accuracy of data transferred to and from third parties
  • Assist in the creation of documentation for all procedures in the team
  • Identify and acquire training and knowledge in areas key to improving customer service, technical ability, and job performance
  • Help enforce all policies and procedures and ensure they are followed as set forth by management
  • Drive innovation through automation
  • Learn automation application and functionality in order to be able to support production automation jobs
  • Participate in team on-call rotation to help triage issues outside of office hours
19

TLM Bus Analyst / Support Splst Resume Examples & Samples

  • Participate in Deep Dive discussions
  • Assisting in converting business requirements to BVA & BFS documents
  • Liaise between LOB & Technology though all phases of the project
  • Coordinate the entire UAT phase with minimal support
  • Coordinate warranty support (Post implementation)
20

Technology Risk Analyst Support Resume Examples & Samples

  • Obtaining and documenting senior management signoff
  • Ensure responses to technology-related requests are fulfilled efficiently, consistently, accurately, and timely
  • Maintains an archive of responses to technology-related requests
  • Provides transparency to Technology Senior Management about the status of
  • Experience of working within a Technology function preferably within a financial services organization
  • Ability to manage multiple demands and changing priorities. Detail oriented and able to work independently
  • Excellent Communication skills, able to communicate to all levels of staff and management and work as part of a global team
  • Ability to draft high quality written products that are comprehensive and accurate
  • Strong competency with Microsoft Office (Word, Excel, PowerPoint, Access)
  • Formal project management training
  • Fluent English is essential for this position, Chinese an advantage
  • Technology audit background
  • Any regional language capability
21

IT Analyst, Support Resume Examples & Samples

  • IT Service delivery for the UK BioServices organisation. The primary services include: creation, modification, management and ultimately transition of processes designed to deliver IT service excellence for the UK BioServices team
  • Collaborate with business colleagues to understand and document IT requirements
  • Facilitate and drive IT project interactions between the Global BioServices team, the local UK BioServices team and IT vendors
  • Support the existing Nautilus LIMS application, assist with configuration as required
  • Facilitate compliance with a set of standards designed to simplify and standardise the IT Services provided to UK BioServices business colleagues and clients
  • Implement service escalation improvements for IT support processes and end user IT Global support services
  • Represent the overall support needs for Service Delivery as an active member of the Global IT Team
  • Collaborate as a member of the Service Delivery Team to develop and align IT support processes globally to meet business needs
  • Understand and enforce the company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility
  • Ensure all IT SOPs relating to BioServices and Fisher Clinical are followed to deliver an IT service in accordance with the regulations governing our business
  • Exceptional communication skills, both written and verbal with a focus on customer service / relationship building
  • Application support experience with LIMS; configuration knowledge is a plus although training will be given
  • Experience with SDLC for regulated applications is a plus
  • ITIL version 3 Foundation qualification and experience of working in a Global / European IT services group leveraging the majority of the ITIL framework would be a plus
  • Demonstrable experience of working as part of highly matrixed Global IT team
  • Educated to degree level is preferred, ideally Computer Science or Business Degree
  • PRINCE2 Foundation or PMI equivalent qualification
  • Strong negotiating and influencing skills gained whilst engaging with junior through to senior business stakeholders
  • Demonstrated experience resolving technical and process issues through the involvement of senior client, partner and internal stakeholders
  • Demonstrable experience in working with both internal and external IT resources to resolve service challenges and project initiatives
  • Demonstrated experience in providing IT services to a Global or European end user support function with a track record of achieving year over year efficiency gains
  • Broad knowledge of application software and IT security required, including demonstrated experience in interpreting business needs and translating them into support services
  • Experience of working in a highly regulated environment
  • Prior experience with GMP and CSV, preferably within the pharmaceutical industry is a strong plus
  • Ability to quickly understand and adjust to changing business needs
  • Strong project management skills and understanding of project management lifecycle
  • Experience of working in a highly matrixed environment, inclusive of conflict resolution
  • Ability to travel as required both domestically and globally (15%)
22

Geoint Weapons & Tactics Analyst Support Resume Examples & Samples

  • Identify, develop, and document geospatial intelligence best practices and new tactics, techniques, and procedures (TTPS) in accordance with AFI 14-120 Tactics Analysis and Reporting program, AFI 11-415 Weapons and Tactics Programs, and supplements
  • Assist with visiting and coordinating with superior, equivalent, and/or subordinate units as necessary to maintain awareness of potential issues of local as well as DCGS-wide impact
  • Support projects and events managed by Wing Weapons and Tactics
  • Work with Wing staff offices to ensure best practices and TTPs are incorporated into training, standardization and evaluation, current operations, and documented in accordance with AF standards
  • Assist with administrative duties, including preparing staff packages, hosting the Wing’s annual Tactics Review Board, and maintaining files
  • Participate in AFTTP 3-1 rewrites, Weapons and Tactics events, and exercise planning as appropriate
23

Forensic Financial Data Analyst Support OIG Investigations Divisions Resume Examples & Samples

  • TS with SCI eligibility at time of application
  • 12 years total experience
  • 8 years specialized experience with job description
  • Academic degrees may be substituted for years of experience, and years of experience may be substituted for academic degrees, unless otherwise specified in the individual TOs. Use the conversion below
  • 2 years of school = 1 year of experience / 2 years of experience = 1 year of school
  • For specialized experience, any academic degree substitution must match the career field of the required experience
  • Experience with SQL, Python, or R programming
24

Analyst Support Deploys Resume Examples & Samples

  • Development of OSD staffing packages IAW OSD administrative guidelines to include time-sensitive requirements for senior leadership to include the Secretary of Defense
  • Provide written recommendations for the development of policy for senior decision maker’s consideration and gathering information that assist’s senior leadership in monitoring policy compliance
  • Coordinate and support TC&SP oversight activities, reviews, and reports to ensure programs comply with DoD policy and U.S. law
  • Assist in the development and oversight of TC&SP budget documentation to include budget exhibits, spend plans, budget reports, and budget execution documentation
  • Enable clandestine technical operations, access operations, and technical mission integration efforts within DoD and across the IC
  • Facilitate, coordinate, monitor and summarize integration efforts of emerging technologies and technical capabilities across DoD and the IC
  • Coordinate and synchronize special access capabilities and other sensitive activities to provide enhanced operational integration and collaboration
  • Organize, scan, and maintain records for control and accountability of classified correspondence, Special Access correspondence, and other material received in the office, making distribution to appropriate members of the staff. The contractor ensures all office records are marked, filed, and retained in accordance with the OSD and federal records disposition schedule approved by the National Archives and Records Administration
  • Utilize technical collection or cyber expertise to inform decision making, integration, and analysis as appropriate
  • Active TS/SCI (BI date within 5 years)
  • Five to ten years’ experience with Technical Collection including but not limited to SIGINT, MASINT, GEOINT, collection management, Hard Targets & CYBER is required
  • Experience in and knowledge of the Intelligence Enterprise and the organizations and missions of OUSD(I), the Director National Intelligence (DNI), Joint Chiefs of Staff, Combatant Commands, Military Services, Combat Support Agencies, Defense Agencies and the DoD IC
  • Strong organizational, planning, and time management skills and have the ability to work in a fast-paced, dynamic environment with tight deadlines and competing requirements
  • Strong personnel management and written/oral communications skills
  • Experience in and knowledge of policy development, program oversight/guidance, capabilities development and resourcing requirements. OSD, Joint command and/or military headquarters staffing experience is a plus
25

Business Analyst / Support With Remedy Resume Examples & Samples

  • Resolve complex, IT-related technical issues including access to websites and data submission
  • Examine and resolve problems with, but not limited to, workflow or defects in data, software and/or procedures
  • Educate customers on policies and procedures
  • Serve as the liaison to other lines of business and outside customers
  • Document and track issues resolved into Remedy
  • Escalate issues and triage with development teams as needed to research problems associated with deployed computer applications
  • Perform analysis of production data and reports in order to respond to and resolve client issues, then work directly with clients via telephone and/or email to assist in resolving issues
  • Utilize the Remedy incident management system to manage tickets and document all ticket resolution activities
  • Train and mentor new personnel
  • Maintain documented processes, procedures and reports utilizing Microsoft Office
  • Assist in coordinating Business Analyst tasks on information technology projects and provide support to other team members
  • Bachelor's Degree from an accredited college or university required, preferably in field of Business, Finance, Management, Information Systems or other applicable field, equivalent experience considered in lieu of degree
  • At least five (5) years of Business Analyst experience required
  • Working knowledge of Remedy incident management system
  • Ability to analyze query results and resolve problems based on documented requirements
  • Working knowledge MS Office Suite, and MS Outlook
  • Proficient in use of spreadsheet applications such as MS Excel including ability to use large data sets, filters and find specific data in large lists
  • Familiarity with database concepts including basic understanding of database tables, relations, data types and values
  • Ability to run moderately complex SQL queries for business analysis and reporting
  • Ability to work well independently and as part of a team
  • Strong organizational, prioritization, time and resource management skills
  • Adaptability, flexibility and ability to deal with ambiguity and change
  • Excellent oral and written communication and customer service skills
  • Excellent attention to detail and strong troubleshooting/analytical skills
  • Previous experience in the Centers for Medicare and Medicaid Services (CMS) preferred
26

Banking Operations Analyst, Support Resume Examples & Samples

  • Tier 2 end-user support (loan administration and business “how to”) and end user engagement
  • Participation in defect/issue triage and resolution
  • User access and system role management (process and governance)
  • System table management and maintenance
  • Communication and reporting
  • Business continuity and recovery
  • Champion the business use of T24, working to ensure that end-user issues are addressed effectively and efficiently, service level agreements are met, and customer satisfaction is measured
  • Analyze issues and recommend enhancement opportunities considering end-user impacts, cost/benefit, magnitude of effort and ROI
  • Work with stakeholders and end-users to gather feedback and look for opportunities to improve T24 and meet customer needs
  • Ensure operating manuals are kept current and system best practices are communicated
  • Monitor and report on user issues focusing on common areas of concern and time to resolution
  • Build and maintain strong relationships with end-users and internal stakeholders
  • Establish effective two-way communication mechanisms to get end user feedback and input on system enhancements and features, and to keep them informed of status, progress and delivery as relevant
  • Actively participate in functions related to T24 system use, changes, issues and enhancement
  • Give priority to the customer and end user experience in all facets of the role
  • Effectively support end-users and internal stakeholders to minimize down time and create efficiencies
  • Effectively communicate issues, changes and best practices, ensure operating manuals are kept current
  • Proactively recommend improvements based on common issues, end-user feedback and business knowledge
  • Leverage and support best practices when collaborating with other departments or stakeholders
  • Support and execute process and controls related to system access, user roles and table maintenance
  • Support the communication and testing of the business continuity and business recovery process, maintain and update as necessary
  • Participate in impact analysis when recommending changes, enhancements or system fixes
  • Participate in and lead T24 training as required
  • Help create an environment that encourages teamwork, cooperation and collaboration
  • Establish personal development goals
  • Walk the talk – act with integrity and respect, be accountable, apply and encourage common sense
  • Strive to be a trusted and valued partner to client stakeholders
27

Change Control Analyst Support Resume Examples & Samples

  • The successful candidate will be capable of effectively collaborating with External Manufacturing Operations, Technology and Quality personnel to ensure that the External Manufacturing Change Requests are created in a timely manner in according with established divisional and local procedures
  • This position offers responsibility to continually assesses and identify opportunities to improve operational effectiveness and efficiency and drive the implementation of best practices
  • This opportunity offers responsibility for designing and implementing change control training programs and working with External Manufacturing personnel to share ongoing skill development and best practice sharing
  • The position drives successful candidate to proactively assess change control data and identify potential opportunities to maintain and enhance compliance
  • Interested candidates must be able to work independently or as part of a project team, to plan, develop and execute projects. The candidate must be able to work in a matrix organization and provide a boundary less application of leadership skills to all assignments
  • Three (3) years experience in small molecule technical support role requiring the Change Request ownership and/or generating with and/or support role for drug substance or drug product manufacturing or development. 
  • MMD GCM Track Wise experience
  • Practices leadership and inclusion principles
  • Effective at preparing and delivering presentations in support of training users and communicating new approaches to complete work
  • Capable of leading meetings and preparing necessary meeting materials with the ability to motivate and influence others
  • Attempts new / different ideas and challenges the status quo. Identifies opportunities for continuous improvement in processes, operations and systems
  • Seeks to understand others and examine information to define system / customer requirements. Capable of proposing solutions that meet the customer requirements, recognize potential risks and mitigation strategies and can formulate a course of action
  • This position requires flexibility, the ability to work independently, as well as on a team, to execute assigned projects. 
  • Must be able to multi-task and work within tight deadlines. 
  • Demonstrated project management skills with the ability to support others in the completing tasks and activities according to established timelines
  • Facilitates inter-team cooperation through the sharing of information and learning and provides support to peers as needed
28

Program Analyst Support Resume Examples & Samples

  • Requires a Bachelor’s degree in Business Administration and Management or related field from an accredited college or university and six (6) or more years of progressive and relevant experience in office management or administration required
  • Program support experience in a DoD Program Management Office environment is desired
  • Must be competent in the use of Microsoft Project or Microsoft Enterprise Project Server
  • Good oral and written communication skills are required
  • Must be self-motivated and have strong interpersonal skills
  • At least a favorable National Agency Check with Inquiries (NACI) is required. A DoD Secret or higher clearance is preferred
29

Stage PMO Analyst Support Role Resume Examples & Samples

  • Reporting, analysis and quality management
  • Organisation and tracking of program team members time, locations and availability
  • Work on the planning and scheduling of the program and key activities within it
  • Assist in budget tracking and spend authorisation
  • Production of daily, weekly, monthly and ad hoc production of documents and information surrounding RAID Management (Risks, Assumptions, Issues, Decisions)
  • Configuration Management including updating of systems and management of requests for new access or amendment of existing access
  • Contribute to, and oversee the production and distribution of key program communications, messages and newsletters
  • Act as social media administer for program communication tools
30

Salesforce Data Analyst & Support Specialist Resume Examples & Samples

  • Processing and importing data / regular data feeds from various sources
  • Auditing data and maintaining data hygiene (data governance)
  • Identify potential, duplicate, incomplete, or inaccurate data
  • Regularly perform data de-duping and cleanup procedures
  • Audit, uncover and resolve data integrity issues
  • Regularly scheduled and ad hoc querying/reporting/analysis
  • First level support for end user problems and troubleshooting by monitoring the email queue to provide timely responses to questions/issues provided via email
  • Assist in documenting and training end users on new functionality
  • Analytical: Be prepared to answer a variety of questions throughout any given day. A candidate needs to have the ability to analyze and solve problems with a high degree of accuracy. A candidate must be able to assess issues quickly and provide solutions
  • Reliable: Many end users and processes depend on the support specialist being available so reliability is required. A candidate must be able to work the designated hours as needed
  • Self-Motivated: A potential candidate should show a desire to learn and progress without constant attention
  • Personable: The team supports users who range from computer savvy to computer challenged. A potential candidate should be able to communicate to both groups in a patient and friendly way to address the question/problem posed by the end user
  • Communication: Regular proactive communication to team and management on project development, timelines, and results is necessary
  • Spreadsheets: A candidate should be familiar with simple formulas such as “SUM ()”, “COUNT ()”, and “VLOOKUP ()”. The candidate should be familiar with using Excel spreadsheets to analyze lists of data
  • Word Processing: A candidate should be able to use word processing software to draft “How to” documents for the end users, and should have strong writing skills
  • Email: A candidate should be able to use email to manage and send emails
  • CRM Experience: A candidate should have some knowledge or experience with a CRM Tool such SalesForce.com
  • Data integrity: The largest part of the job will be to manage data and improve data quality
  • Ability to prioritize and re-prioritize as needed
  • Outstanding ability to think creatively, strategically and identify and resolve problems
  • High attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
  • Ability to clearly and effectively articulate thoughts and points
  • High levels of integrity, autonomy, and self-motivation
  • Excellent analytical, organizational, project management, and time management skills
  • Ability to facilitate analysis and issue resolution across multiple systems and groups
  • Outstanding written, presentation and communication skills
  • Ability to work within existing processes, but able to understand and define where
31

Analyst, Support Desk Resume Examples & Samples

  • Provide first/second level technical support for Tribune Media’s Technology systems
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, ticket portal, and in-person requests for assistance from users & managers experiencing problems with hardware, software, networking, and other computer-related technologies
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of issue(s)
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate support groups only when necessary
  • Logs and tracks calls using Incident tracking software, and maintains history records and related problem documentation
  • Assists with the installation and configuration of software remotely or in person
  • May write or revise user/staff training manuals, procedures and documentation
  • Provide daily/weekly status reports on open issues for various support groups
  • Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects. Provides support in planning, and improvement initiatives
  • Meet & maintain required performance standards for both quality and quantity, and make recommendations for improving service levels and procedures
  • Develop strong understanding of the business and can relate problems to business impacts. Understand when to place a sense of urgency and when to escalate critical problems to management
  • Bachelor’s degree or equivalent technical training in a computer related field of study; A+, Network+, MCSE or other appropriate technical certification a plus
  • Must possess strong customer service skills; desktop technical support and/or analysis experience strongly preferred
  • General understanding of Local Area and Wide Area; Networks and Wireless
  • Proficiency working with a variety of operating systems, including Apple
  • Broad understanding of PC hardware and software, including desktop management tools, application configurations and cloud based technologies
  • General understanding of MS Active Directory and Exchange
  • Basic knowledge of software applications used at Tribune Media properties helpful
  • Good analytical skills and problem solving abilities; demonstrated commitment to assuming responsibility and assuring appropriate speedy follow-through
  • Must be self-motivated and able to work effectively with minimum supervision
  • Ability to organize, schedule and complete multiple tasks concurrently
  • Excellent interpersonal and communication skills, both verbal and written
  • Ability to adapt to a fast changing work environment
  • Ability to work flexible schedule and overtime as required
  • Maintain stability of performance under pressure; demonstrate patience and control when dealing with difficult situations
  • Ability to research and resolve problems using knowledgebase and other available resources
32

Operations Research Systems Analyst Support SME Resume Examples & Samples

  • Apply mathematical, statistical, econometric, decision theory, modeling and other scientific methods in creative ways
  • Provide analysis with desktop models and ORSA tools
  • Investigate non-proprietary models
  • 6 years hands-on operations research system analysis (ORSA) experience in qualitative and quantitative analyses of complex military and related problems
  • 3 years’ experience working with USSOCOM, subordinate organizations, DOD, and knowledge of each military U.S. military service’s roles and missions
  • 5 years’ experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner
33

Clinical Analyst Support Resume Examples & Samples

  • Complete appropriate role-specific training to perform job duties
  • Perform assigned administrative tasks to support team members with project execution (examples of such tasks include but not limited to running system reports, maintaining minutes of meeting, preparing and distributing status reports, creating and maintaining study documents, etc.)
  • Assist in updating and maintaining systems within project timelines and per project plans
  • Good knowledge of applicable research and regulatory requirements; i.e., ICH GCP and relevant local laws,
  • Bachelor's degree in life sciences or related field with up to 1 year relevant experience; or equivalent combination of education, training and experience
34

IT Analyst Support Resume Examples & Samples

  • With the coordination of Local IT Coordinator, carry out the following tasks
  • Collect and follow up the requirements request by the Site
  • Implement the new projects for local applications and infrastructures
  • Implement improvements in the existing Information Systems, to ensure the right evolution
  • Ensure the ownership of the Systems by the user. If necessary, co-ordinate: training to user, creation and application of the procedures
  • Assure technical support on site critical applications (ERP, Supplier Kanban, TCO), and all kind of IT incidents reported by the users
  • Apply the company standards: hardware, software, security policy, software licenses control, inventory, etc
  • Degree in Information Technology or Management (specialization in information technology)
35

Analyst Support BIS Resume Examples & Samples

  • Has strong operational knowledge of the service desk and incident systems Monitor operational jobs on a daily basis, managing incidents when errors or exceptions occur
  • Pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance
  • Planning, designing and conducting tests of programs, correcting errors and retesting
  • To deliver an error-free product
  • Providing guidance and assistance to colleagues
  • Proposing areas for improvement within own technical sphere to help achieve the BIS Goals
  • Reacting quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover
36

Retail Analyst Support Resume Examples & Samples

  • Business school/ University degree (Economics/ Finance)
  • Fluent in English (other languages a plus)
  • Organized, detail an result oriented, deadline driven
  • Good computer skills (Excel proficiency)
37

Analyst Support BIS Resume Examples & Samples

  • Providing application support to business users and other stakeholders in the organisation
  • Maintaining correct and current application documentation and making it available to application users
  • Manage installation, patches, upgrades, and regular maintenance of software applications
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
  • Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
  • Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving IT services
  • Coordinate with other IT teams to complete application upgrades
  • Coordinate with infrastructure teams to ensure that the impact of system / platform migrations on applications is minimised
  • Develop and maintain knowledge in application functionality, user workflow, and business processes
  • Develop sufficient knowledge of application infrastructure (server, network, security) to assist with application upgrades and troubleshoot issues
  • Compile and maintain inventory of applications and related details
  • Manage and provide support for software and applications as per the service level agreement
38

Business Analyst & Support Resume Examples & Samples

  • Providing data support to GMS and partner organizations
  • Prepare and develop monthly standard reporting packages on business performance (acquisition, Client Management, and small merchant) for the leadership team
  • Assist CLM to verify the completeness and correctness of branch addition documents for gasoline and telecommunication industry and send to World Service Department
  • Support the preparation of the Business Reviews taking place
  • Support business planner on annual budgeting and forecasting
  • Provide support and consulting to the business on specific issues
  • Follow “end to end” special projects
  • Partnering with stakeholders to assess data or reporting gaps and address impacts (e.g. Pricing, Finance)
  • Identifying opportunities to streamline the reporting process with a focus on creating simple, efficient and repeatable activities
  • Development of new reports based on business needs
  • Perform analyses and manage some adhoc projects to ensure that expected result-scan is delivered
  • Highly motivated individual with an ability to drive results and work with ambiguity
  • Able to analyze and interpret business and financial data and draw strategic conclusions
  • Team player who can work collaboratively across functions/organizations and develop strong relationships
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to develop presentations for a range of audiences, including senior executives
  • Ability to manage and prioritize multiple demands within critical deadlines
  • Strong Microsoft Excel and PowerPoint skills
  • 2-3 years of experience, fresh graduate are also welcome
  • Language: Fluent in Thai and English ( Speaking, writing and listening)
39

TAC Intelligence Watch Analyst Support Resume Examples & Samples

  • Actively monitor TAC and its subordinate systems to ensure continuity and availability of data
  • Work closely with the TAC Operations and notify them of any system issues or troubleshooting requests from the analytical customer base
  • Provide virtual desk-side assistance in the construction of queries and analytic grid frameworks to persistently monitor the essential elements of interest to DIA’s analytic cadre
  • Provide content administration/query quality control of the JWICS TAC analytic query database
  • Respond to request from analysts (phone and secure networks) to help ensure effective utilization of the software and help support mission success in the I.C
  • Build out JWICS TAC analytic baseline through the creation of grids and queries at the request of JWICS TAC user base
  • Bachelors Degree and 5 years of experience, Masters degree and 3 years of experience, 9 years of experience may be considered in lieu of degree
  • Current/Active TS/SCI must be willing to undergo a polygraph if needed
  • Ability to work a 24/7 rotating shift
  • Prior experience as an analyst within the Intelligence Community with focus in areas such as All Source, IMINT, SIGINT, HUMINT
  • Experience supporting and maintaining IT systems remotely
  • Ability to learn on the fly and work in a fast paced environment
  • Prior experience with TAC
  • Prior Unix/Linux experience
  • DOD 8570 complaint (Security+). Candidates may be asked to complete the certification
  • 4 year BA/BS degree
40

SAP Business Analyst Support Team Resume Examples & Samples

  • Develop Super Users SAP knowledge/competency
  • Collaborate with Super Users across multiple sites/locations
  • Work with members of the Service Delivery team, Business Process Managers, Value Streams and end users to determine the effectiveness of existing Key Processes, identify and implement appropriate changes that drive toward Gold the Business Systems Support team ACE performance
  • Create detailed enhancement designs based on end user specifications to present to SAP advisory boards as needed
  • Assist in setting up of any new divisional objectives (i.e. new plant’s, organizational changes, new products, etc.)
  • Review development news on future releases and work with Business Process Owner to determine if and when upgrade will be necessary
  • (Positions can be located at one of our main ISR & Space Systems locations: Rockford, IL / Windsor Locks, CT / Danbury, CT / Westford, MA / Irvine, CA
  • 8-10 years of functional experience in one or multiple SAP focus areas
  • 4 or more years of SAP experience in CRM (Customer Relationship Management)
  • 4 or more years of SAP experience in GTS (Global Trade Compliance)
  • Ability to train and communicate effectively to end-users of techniques for SAP application areas are applied to the business process
  • Demonstrated experience in problem solving, change management or process planning activities involving Senior Leadership
  • Ability to function as a business partner or consultant for functional management
  • Must have a strong ability to demonstrate- commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance SAP service quality, service delivery and support
  • Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical customers
  • Strong business acumen, critical thinking, problem solving, and analytical skills
  • Proven ability to function and execute at an advanced level
  • Ability to define and adopt standard process. Ethics, Values, Integrity and Trust
  • Client/Customer Focus / Commitment to Continuous Improvement
  • Dealing with Ambiguity / Creativity / Bias for Action / Timeliness of Delivery of Output
  • Due to Projects & Programs - Candidate must be an US Citizen
41

Analyst, Support Resume Examples & Samples

  • Experience with machine data analytics tools such as Splunk and ELK
  • Experience with content management platforms such as Adobe Experience Manager
  • Experience with cloud computing such as Amazon Web Services
  • Experience with content delivery network systems such as Akamai
  • Exposure to mobile App Store asset management (iTunes, Google Play)
  • Have a strong understanding of Websphere applications
42

Quality Analyst Support Resume Examples & Samples

  • 75% - Performs data input from source documents into area database and retrieval of menu defined reports at scheduled intervals
  • 10% - Prepares internal documentation for configuration requirements specific to a team or project
  • 5% - Maintains files or other data records
  • 5% - Reviews input data to determine accuracy and integrity of data
  • 5% - Interfaces and coordinates with other organizational functions on routine matters
43

Systems Analyst Support Resume Examples & Samples

  • Track record successfully developing and deploying software in test and production environments
  • Experience being the accountable person for the development, support and maintenance for systems to serve the needs of others within an enterprise
  • Good general understanding of IT technology, particularly in area of troubleshooting
  • Extended prior experience (approx. 5 years) in project and system documentation
  • Proficient in a range of Operating Systems (Unix, Windows and VMS)
  • Knowledge of Telecommunications business
  • Have both System Design, Analysis and Software development, Testing and Support skills
  • Proven experience working in project teams
  • Flexible and committed to delivering in a timely and quality manner
  • Proven ability to manage and motivate a mixed workforce of internal and outsourced resources to achieve maximum efficiency and results
  • IT development in a large and complex IT environment – 5+ years
  • IT design and analysis skills
  • Extensive experience with CVS or similar source code control system
  • Experience in a Unix environment especially RedHat Linux
  • Database Experience; ORACLE, Vertica, SQL
44

Analyst, Support Resume Examples & Samples

  • Expedite all incoming questions/problems generated by the clinicians regarding the Clinical Data System and facilitate problem resolution in multi-user environment, while utilizing good problem solving skills
  • Screens and prioritizes all requests and provides prompt, courteous, professional and accurate information in all communications in dealing with physicians and other departments, demonstrating strong interpersonal and customer service skills
  • Coordinates the roll-out schedule for clinical data system updates/revisions with individual sites and the IS team
  • Utilizes problem reporting database software (Remedy) to record, track, correspond, and document resolution of user problems
  • Assist in updating information in Clinical Data Systems as required. (i.e., adding new users to programs, list additions and changes as required)
  • Demonstrates a commitment to department objectives through consistent patterns of work behavior and positive representation
  • Respond to the department needs by accepting additional assignments that may or may not be related to the job’s primary responsibilities, to ensure the continuity of department services
  • Responsible for following all facility, organization and department precautions and procedures in the performance of all
  • Maintains up to date compliance training as required
  • Responsible for reporting to work on time, and informing supervisor within two hours of scheduled start time for unscheduled absences. Required to work eight hours per day with a thirty-minute lunch break
45

Analyst, Support Resume Examples & Samples

  • Assist the Support Lead when required to provide regular communications to stakeholders on service impacts, planned change and risk mitigation
  • Provide support and engagement to approved ACS&S projects to enable the delivery of fast, quality change
  • Attend and participate in technical bridges, meetings and forums following major incidents
  • Be available for afterhours support as per roster (on-call)
  • Assist the Support Lead with activities such as carrying out Operation Acceptance for projects, maintenance of monitoring & alerting, working with the Technical Services Owners, Senior Delivery Managers and stakeholders
  • Proactively identify and implement improvements and efficiency ideas
  • Proven experience in a Support Analyst and/or an IT Operations Analyst role, ideally within a large organisation (Banking / Financial Services industry experience is highly regarded)
  • Experience in Java / J2EE, Oracle and SQL
  • Strong understanding of Websphere (App Server & Http Server) as well as web applications (HTML / Javascript)
  • Strong communication and stakeholder management skills
  • Strong problem solving skills, ideally some experience with software development and debugging
46

Financial Analyst Support Trainee Resume Examples & Samples

  • Provide support to Analysts on existing tools
  • Formalize problems and escalate if needed
  • Manage proprietary financial databases
  • Manage existing platforms, in particular SG Markets, Societe Generale’s electronic suite of market and financing services (access and content)
  • Plan and organise webcasts
  • On-demand creation of financial reports/inquiries
  • Involved on on-going projects
  • Proven work experience as a technical support demonstrating an interest in fixing problems
  • Prior work experience gained in any position involving contact with clients/employees is a plus
47

Cyber Analyst Support Specialist Resume Examples & Samples

  • Provide synthesized products to customers by researching, analyzing and reporting intelligence via the appropriate reporting vehicles
  • Experience with relevant CNO and SIGINT tools and databases used for the customer mission, and communications skills that include the ability to provide formal documentation of analysis and/or research results
  • Work experience with any of the following Tools/Databases: INTELINK, DISHFIRE, MARINA, PINWALE, UTT, TUNINGFORK, ASSOCIATION, BlackPearl, AGILITY, Analyst Notebook, TKB, ANCHORY, or MAUI
  • Analysis experience with DNI/DNR
  • Self- motivated, creative, willing to work as a member of a team, organized and able to manage individual schedule
  • Ability to work in a dynamic environment and non-standard hours when needed
48

Jtapic Intelligence Senior Analyst Support Resume Examples & Samples

  • TS SCI is required for this position. Must possess a current DoD Top Secret security clearance with TS SCI eligibility. Current TS SCI preferred
  • Bachelor’s Degree. Degree requirement may be waived by designated representative based upon review of resume by customer and strong job related experience or special skills
  • Recent tactical experience, preferably in support of Infantry or Special Operations Forces (SOF)
49

Data Analyst Support Resume Examples & Samples

  • Work with analytics teams to troubleshoot data, visualization, and performance issues in Tableau
  • Deliver high quality work and adapt to new challenges, as an individual or as part of a team
  • Track, manage and resolve data issues in both Tableau and SQL database using defined ticketing systems and reporting processes
  • Demonstrate strong ability to analyze technical/data issues and employ SQL queries and Tableau dashboard solution to efficiently address business problems
  • Display strong knowledge of data analytics and visualization tools such as Tableau/Qlikview
  • Work and consult with client technical support teams to identify source of issues and recommend changes/updates to optimize solution performance
  • Bachelor's degree in Business Administration, Information Technology, or equivalent experience
  • 4-7 years’ of experience identifying/troubleshooting issues with visualization, object failures, database connectivity, or data processing within Tableau
  • 4-7 years’ of experience writing SQL queries to troubleshoot issues in MS SQL and or Oracle PL/SQL
  • Ability to troubleshoot and problem solve complex technical data analytics issues
  • Support data analysis software, including Tableau, QlikView, QlikSense
  • Solid skills with MS Visio, MS PowerPoint, Excel and Access
  • Must be willing to live and work in the Orlando, FL area
50

Sales Analyst Support Resume Examples & Samples

  • Bachelor’s degree preferred or equivalent work-related experience
  • Relational databases knowledge
  • Very passionate about data, highly motivated to distill complex processes and data into meaningful intelligence to drive results and possesses strong PLL business knowledge
  • Is highly skilled in math, statistics and quantitative methods to support decisions
  • Ability to perform complicated analysis like forecasting, regression, and Strong knowledge of Business Objects
  • Strong knowledge of PowerPoint, Word, and Excel
  • Ability to learn quickly in a fast paced environment
  • Understand LEAN principles and Project management skills
51

All-source Analyst Support to Cyber Resume Examples & Samples

  • Working knowledge of computer and IT concepts
  • Recent experience on a Special Operations staff at the national, major command, joint or combined HQ level
  • Must sign a Non-disclosure agreement on first day of employment at USSOCOM
52

Operations Analyst Support Services Resume Examples & Samples

  • Strong analytical skills and previous experience in hospital operations, financial management, or strategic planning
  • Demonstrated success in the ability to prioritize and meet project deadlines
  • Previous experience with healthcare systems
  • Master’s degree in Business, Health Administration or a related field
  • Understanding of dynamic environments
  • Strong Excel, PowerPoint and Word skills are essential as well as strong interpersonal skills
53

Business Analyst Support Resume Examples & Samples

  • Engineering graduate, with a B.E. / B.Tech degree
  • Knowledge of SQL is desirable
  • Experience and ability to use Excel, Data Ware House
  • Experience in a Retail or e-Commerce environment is desirable
54

Senior Technical Analyst Support Analyst Resume Examples & Samples

  • Evaluates/certifies technology solutions to ensure that they meet defined requirements
  • Manages escalated support issues to ensure resolution and within service levels
  • Supports Technical Support Operations in leveraging IT through efficient and effective use of the current architecture
  • Handles complex or sophisticated product questions and problems requiring more analysis up front to determine alternatives and direct the call appropriately
  • Represent TSO in projects, meetings to assist associates, customers and partners in achieving business results by utilizing technical knowledge and skills to enhance current processes, establishing priorities for self and others
  • Manage, develop and maintaining internal support/installation documentation and up-to- date escalation processes
  • Develop and administer technical training for peers, customers, partners and new hires as needed
  • Experienced with Virtual Machines
  • Experienced in Windows 10, Windows 7, Windows XP, Windows Server 2003&2008 troubleshooting in an enterprise environment
  • MS Office Skills (Pivots, Charts, Presentations, DB skills/ MS-Access)
  • Able to communicate with all levels of the organization, management and personnel
  • Marriott experience and knowledge of MI network infrastructure and domain architecture preferred
  • Applicable technical certification(s) e.g., ITIL, A+, Network+, MSP, MSCE, etc
55

Jtapic Intelligence Analyst Support Resume Examples & Samples

  • TS SCI is required for this position. Must possess a current DoD Top Secret security clearance with TS SCI eligibility
  • Must possess strong research and writing skills and ability to effectively operate as a member of an analytical team
  • Must be proficient at briefing large audiences and communicating information in a clear, concise, logical manner
  • Must be proficient in use of Microsoft Office suite, basic computer applications, and operations and intelligence analysis and reporting systems and databases
  • Current TS SCI preferred
56

Business Systems Analyst Support Services Resume Examples & Samples

  • College degree in Computer Sciences, Mathematics, Business Administration or related fields. A college degree may be substituted by sufficient years of experience in the health care industry
  • Experience with the design and development of business applications using a low or no code workflow application development tool such as K2
  • K2 specific experience would be ideal
  • SQL server, database and relational database design, as well as a working familiarity with writing SQL queries, creating database views, and writing basic stored procedures
  • Strong Microsoft Excel skills and Microsoft Visio skills
  • Experience in the design, development, and troubleshooting of business process workflows
  • Intermediate experience using Tableau or guiding Tableau developers to develop visualizations around SQL Server data sources
  • Ability to grasp information quickly, demonstrating understanding of the implications of technical issues on operational requirements
  • Intermediate knowledge of form design using HTML, SmartForms, Infopath, etc
  • Intermediate knowledge of creating reports in Salesforce
  • Ability to work self-directed as well as under supervision with tight timelines and changing business requirements
  • Health insurance experience is a plus, but is not required
  • One year experience in defining and analyzing business requirements, process modeling, functional systems design or configuration and/or acceptance testing is required. Experience with a business area that is supported by this position is required
  • Demonstrated ability to develop general and detailed functional requirements
  • Demonstrated ability to create and perform system testing, along with the ability to report on the results of such testing
  • Ability to facilitate and carry out system configuration decisions
  • Ability to facilitate communication between technical and business staff with the goal of finding the best solutions to meet the business requirements of various projects
  • Ability to work in a team environment along with the self-motivation to work independently
57

Data Analyst Support Student Resume Examples & Samples

  • Design and develop reports for Windows environment
  • Generate data per requests
  • Quality assurance Qualifications
  • Familiarity with Windows environment
  • Team player, responsible and independent
  • Fast learner and innovative
  • Good written and verbal English communication skills
  • Previous Experience with Windows reporting services - Advantage
  • Previous Experience with SQL Server 2012- Advantage
  • Advanced Knowledge in Excel & Access 2013 – Advantage
58

Operations Analyst Support Resume Examples & Samples

  • The Candidate employees shall assist with Data Management, Candidate Data Requirement Lists (CDRLs), Deficiency Reports (DRs), the 339 Process, Engineering Technical Assist Requests (ETARs), Dashboard (Share point), Configuration Control Board (CCB), process guides, and document reviews
  • Ensure proper recording, monitoring, and reporting of key program and acquisition-related documents for the Division
  • Assist with retrieving technical data and generating system engineering metrics
  • Assist with preparing briefings to support generated metrics, developing schedules and implementing MS Project 2010/2013 schedules to manage and track all aspects of an Acquisition Program
  • Assist with developing process guides, reviewing regulatory documents, and document coordination
  • Assessing schedule health utilizing metrics or other indicators to drive schedule improvements
  • Navigating systems
  • Assist with Share Point responsibilities and administrative management support
  • Maintain forms, files, and program reference libraries
  • Assist with typing, filing, copying, paper shredding, controlling of documentation, correspondence, and tracking action items
  • Review completed work for accuracy of data, procedure compliance, and error-free documentation
  • Assist with preparing internal and external briefings charts, program correspondence, and reports
  • Complete data entry functions and establish and manage databases to organize and store data
  • Schedule and coordinate meetings and briefings
  • High School diploma or equivalent and a minimum of five (5) years of Operations knowledge and experience required
  • Knowledge and experience in creating and managing internal program policies for submitting, storing, and sharing data and documents required
  • Knowledge and experience with MS Excel and Access and be able to manipulate data utilizing formulas and preferably pivot tables is required
  • Microsoft Project, Word, Excel, Power Point, and Share Point experience required
  • Must have ability to quickly understand the customers overall technical objectives and mission and provide effective solutions
  • Excellent verbal and written communication skills along with customer interaction and presentation capabilities required
  • Must be able to work effectively alone, unsupervised, or within a group
  • Must be able to work in a fast-paced environment while being able to prioritize work to balance multiple projects and deadlines
  • Knowledge and experience with MS Project 2010, 2013 is preferred, with knowledge and experience to build Integrated Schedules and critical paths
  • Knowledge and experience with Integrated Engineering Support (IES-A), used to support DLA engineering assistance requests – 339s, the B-1 Bomber Technical Support Center (TSC) – Engineering Technical Assistance Requests (ETARs), and Command 202, the automated AFMC Form 202 system, used to provide engineering assistance, is preferred
  • Knowledge and experience with SharePoint page creation and management is preferred
59

Marketing Analyst Support Intern Resume Examples & Samples

  • Laurea (triennale/magistrale) in Economia (Economia e Management, Economia e Commercio, Economia aziendale) o Ingegneria Gestionale
  • Flessibilità, iniziativa e approccio proattivo, capacità relazionali
  • Ottima conoscenza della lingua Inglese
  • IT: Buona conoscenza del pacchetto Office, soprattutto del programma Excel. Preferibile familiarità con la creazione di tabelle pivot
60

Application Analyst Support Resume Examples & Samples

  • Ensure that the business needs are appropriately represented within the IT organization. This includes addressing break fix situations, system enhancements, and System Maintenance scheduling and coordination
  • Responsible for working closely with the business community to document functional requirements and business processes
  • Assist in the development of quality assurance artifacts including Test Plans and Expected Results for application being supported by this Team
  • The Application Analyst will work closely with the IT development team as necessary to manage and prioritize break fix, application enhancement, and system maintenance efforts
  • Responsible for leveraging companywide tools IT Tools ensuring that the required documentation, testing and business approvals are available for all changes to the production environment
  • The Application analyst is part of an on-call schedule that responds to critical events happening during off-hours
  • The Application analyst will be included on new projects and efforts for which they will eventually support and are expected to contribute to design, development and testing of new application
  • The Application analyst will also work the 3rd party providers of applications to coordinate and resolve issues within said applications
  • Working knowledge of business principles and terminology
  • Strong customer communication skills are required
  • Strong Analytical skills and problem solving techniques
  • Experience with project management tools such as MS/Project or similar tools
  • Experience in developing Key Project Documentation, such as Business Requirements Documents (approved and signed off by the Business Team), Technical Requirements Documents (approved and signed off by the IT Technical Lead)
  • Customer focus with a strong desire to meet customer expectations
  • Ability to map business processes using commercially available software tools
  • Ability to create data models for Applications supported
  • Good overall understanding of technologies, IT tools, networking concepts, ERP systems, middleware, databases communications tools for troubleshooting purposes
  • English
61

Business Systems Analyst Support Services Resume Examples & Samples

  • Participate in the daily support, maintenance, and enhancement of existing systems, as well as the development, configuration and delivery of new systems to directly support Regence Core Strategies and Key Initiatives
  • Utilize your knowledge of Facets and claims to respond to customer inquiries regarding system functionality
  • Conduct unit testing and quality assurance, trouble shooting and issue resolution
  • Experience and knowledge of Facets required
  • 1 year experience in Claims required
  • Demonstrated ability to tolerate and manage ambiguity
  • Proven communication skills with an ability to be both clear and concise
62

Projects Analyst / Support Resume Examples & Samples

  • Evidence of experience and knowledge in one or more BPCS and JDE support activities
  • Analytical ability to diagnose data and to develop practical solutions
  • Good communication skills, both interpersonal and presentation
  • Able to interact with and influence individuals
  • Able to work effectively in a matrix organisation across geographies and cultures
  • Knowledge of the MRPII philosophy
  • Strong business knowledge of site objectives and operations
  • Understanding of the GSK Quality System and validation requirements, policies, procedures and standards
  • Read and understand all relevant Quality Management System documents and Operating Procedures relevant to your job role
  • Perform duties in a compliant manner and behave in accordance with our Quality Management System requirements to ensure cGMP standards are maintained
  • Read and understand the EHS Systems documents and Operating Procedures relevant to your job role
  • Ensure risk assessments, risk communication and action planning are completed in accordance with our Risk Management System (RMS)
  • Lead by example to demonstrate the right EHS behaviours and encourage others to improve our safety culture
63

Cyber Analyst Support Specialist Resume Examples & Samples

  • Bachelor's degree in Liberal Arts/Sciences (or related field) and/or equivalent formal military training and 2+ years of related experience
  • Work experience must include 4+ years of Intelligence analysis experience within the DoD/IC
  • SIGINT Serialized Reporting experience required
64

Analyst Support Level Resume Examples & Samples

  • Knowledge of market finance
  • Written and oral autonomy in French and English
  • Knowledge of FATCA regulatory constraints
  • Knowledge of Agile method (at least 3 years of Agile experience)
  • Good knowledge of Java
  • Sense of organization
  • Sense of communication and diplomacy
  • Ability to make rapid decisions
  • Stress resistance