Analyst, Support Cover Letter

Please consider me for the analyst, support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for for system continuity by developing backup and recovery processes and procedures to support recovery from hardware and application failures.

Please consider my experience and qualifications for this position:

• Experience in Oracle forms and reports (11g and above is preferable)
• SC/CTC clearance
• Strong attention to detail, creative problem solving
• Aptitude for information systems is highly regarded
• Familiarity with standard concepts, practices and procedures within the cyber security field
• Associate'sDegree in Computer Science or related field is preferred
• BA/BS in Business or Computer Science or equivalent experience
• Good understanding of performance tuning capabilities

I am excited to be applying for the position of analyst, support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for customer service and operations leadership with regards to all facets of customer contact and technical analysis.

My experience is an excellent fit for the list of requirements in this job:

• Experience using/troubleshooting web-related technologies
• Experience in technical support for Business Support Systems (BSS)
• Recent post-graduating experience in a face to face environment IT Help desk or similar environment
• Hardware certification such as A+ or equivalent an advantage
• Microsoft certification(s) such as MCSE or MCP an advantage
• Broad technology knowledge (HP-UX, LINUX, WINTEL, VMWARE, SAN, Networking (LAN/WAN/Wireless), Security, Databases, End User Productivity Applications)
• Previous experience in providing similar support in large complex organizations preferred
• Service Now ticketing tool

I submit this application to express my sincere interest in the analyst, support position.

In the previous role, I was responsible for routine budgetary and financial advice and guidance to managers, supervisors and project personnel regarding process, procedures, regulations, policies, and requirements.

My experience is an excellent fit for the list of requirements in this job:

• Scripting using VBScript / VBA / VB6 / Powershell / Visual Studio
• Supporting environments such as C#.Net / VB.Net / ASP.Net
• Strong procedural knowledge of customer support operations and best practices
• Working knowledge of the changing medical landscape, including the HCP, payer and health outcomes environment
• Understands customer channels and capable of assessing operational gaps
• Experience in continuous improvement driving to more self service
• Experience supporting field based teams in the use of complex technical tools
• Experience in writing reports based on technical systems meta data and content

In response to your job posting for analyst, support, I am including this letter and my resume for your review.

In the previous role, I was responsible for current documentation of system requirements by drafting and reviewing policies and procedures which relate to reimbursement system(s) and insurance update process to accurately reflect system functionality and/or process flow.

Please consider my experience and qualifications for this position:

• Thorough knowledge of application development support software and hardware platforms
• Proficient in multiple programming languages on mainframe platforms including COBOL, Assembler,CICS
• Diverse technical background with mainframe and distributed computing environments
• Cash management and commercial banking experience is preferred
• Working knowledge of incident tracking processes
• Willingness to seek assistance when needed
• Deliver application Support L2 services for informatica/oracle applications hosted in UNIX environment
• Deliver application Support L2 services for Ab-Initio & SAS applications hosted in UNIX & LINUX platforms

I would like to submit my application for the analyst, support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for direction and assistance to other departmental staff regarding various reporting requirements, policies, and control procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience supporting LANs, servers and desktops remotely
• Networking and troubleshooting connectivity, database, and performance based issues with OS and/or hardware
• Experience with eclipse or system equivalent
• Customer facing/customer support role – ideally over the telephone in helpdesk environment
• Assessment of Government Tax or Project Management experience or knowledge preferred
• SalesForce.Com or Microsoft CRM experience preferred
• This role has great influence on customer satisfaction, providing professional and courteous customer service
• Provides inquiry resolution ensuring that all the necessary action is taken to resolve a customer's inquiry