Junior Support Analyst Cover Letter

I am excited to be applying for the position of junior support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical support for users and partners on EDI communication/translation failures and other difficulties as related to EDI.

My experience is an excellent fit for the list of requirements in this job:

• Effectively answer client calls, triage issues with the client, and record in an issue tracking system
• Flexibility to work scheduled hours, during support desk hours, to ensure client coverage
• Relevant working experience in an investment management, custody or fund administration environment is preferred, but not essential
• Preferred experience on Buy-side regulatory reporting requirements
• Good understanding of EU/UK regulatory environment
• Good knowledge of a range of asset classes, such as Equity, Fixed Income, Collectives and Derivatives
• Good understanding of Collateral Management
• Previous investment operations experience within a Back Office or Middle Office of Asset Management Firm or Buy side is preferred

I am excited to be applying for the position of junior support analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for an effective EDI interface and coordinate with all external trading partners and monitor all existing communication systems.

Please consider my qualifications and experience:

• Experience with online search tools to be able to assist with different research projects
• Assisting in the support and maintenance of SAP CPS
• Assisting in the support and maintenance of the Northgate RBIS batch processes
• Assisting in the support and maintenance of the Northgate Housing batch processes
• Assisting in the support and maintenance of the SAP Voyager batch processes
• Ensure adherence to the batch interface best practices and ensuring they are followed (design, build and operate)
• Willingness to learn SAP CPS Redwood Automation software
• Able to demonstrate involvement in developing effective and innovative approaches to solving business/technical problems

I am excited to be applying for the position of junior support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support to all payment research groups for credit card, ACH, EDI research issues for all billers.

My experience is an excellent fit for the list of requirements in this job:

• Preferred experience on portfolio reconciliation and analysis tasks
• Good understanding on PnL calculations
• Good understanding of Copr actions and portfolio accounting
• Project or change management experience would be beneficial
• Application and/or system support experience
• Able to adhere to SLA’s
• Math’s and English GCSE (or equivalent) grades C or above
• Enthusiastic, friendly and confident with a positive attitude

I am excited to be applying for the position of junior support analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications.

My experience is an excellent fit for the list of requirements in this job:

• Be open minded, honest and flexible
• Able to use own initiative and be self-motivated
• Be adaptable to change and new situations
• Be able to work under pressure whilst continuing to deliver to high standards
• Relationship and stakeholder management with regional and head office staff
• Understanding of application systems support
• Experience in SQL and relational databases (preferably Sybase / MS SQL)
• Experience in UNIX or Linux

I would like to submit my application for the junior support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support for BCBST and subsidiary company websites and related EDI information, enforcement of security policies pertaining to all related BCBST / EDI system’s access.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willingness to learn of FTP/SFTP
• Exposure to SAP-CPS
• Exposure Northgate Revenues & Benefits or Housing scheduling knowledge and support
• Exposure to Local Authority or Government working practices
• Exposure to JAVA (development/troubleshooting)
• Preferred Certifications / Affiliations
• Previous End User Support experience, on an user community >100 users
• Enjoy and prefer to work as part of a team in an informal and collaborative work environment