Ops Support Senior Analyst Cover Letter

I submit this application to express my sincere interest in the ops support senior analyst position.

In my previous role, I was responsible for leading role to service desk, asset management and project delivery teams about technical software, backed by a strong understanding of standard software used in engineering design and how they inter-relate/interact with other programs and peripherals’.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong coding/scripting experience (BASH/Shell)
• Experience with configuring and using a CI/CD tool such as Jenkins
• Experience with provisioning and configuration management using Bitbucket, Ansible, Terraform or equivalent
• Git source control using Bitbucket or equivalent
• Experience with AWS - AWS API, EC2, S3, RDS, Lambda, Route53, VPC, CloudFront, CloudWatch, CloudTrail, IAM, ADFS, ElastiCache, Microservices, Elastic Beanstalk
• Experience with Hadoop Eco system or AWS Elastic MapReduce service and other ETL related AWS services such as AWS Glue, Athena, QuickSight, Lake Formation and SageMaker
• Experience handling large volumes of structured and unstructured data in terms of storage choices such as S3, RedShift, S3 Glacier and efficient data formats such as Parquet and ORC
• Experience with Amazon Kinesis data streaming services and real-time data analysis tools such as Spark Streaming and Kinesis Data Analytics

I submit this application to express my sincere interest in the ops support senior analyst position.

In my previous role, I was responsible for devOps leadership for an Agile Delivery team developing software applications and systems, creating or enhancing CAS products and solutions.

Please consider my experience and qualifications for this position:

• Experience with security best practices for data at rest and data in-transit using AWS tools such as SSE-KMS, security policies, cryptographic protocols
• Understating of computer networks and underlying protocols
• Pro-active approach to learning about and adapting to new technologies
• Lead from the front a small team of 24X7 rotational-oncall-support to address critical impact incidents / service outages, on a need basis
• Provide deep dive analysis on application problem records to document root cause and suggest/ help implement proactive activities to help avoid future instances until a long term fix can be applied
• Assist Service Level owner with coordination of ITIL standards support tasks and coordination with other support groups
• Structured and precise internal and client-communications
• Identify and help implement continuous improvement initiatives within the IT Operations team

I submit this application to express my sincere interest in the ops support senior analyst position.

Previously, I was responsible for technical support for various software applications with an emphasis in supporting head-end systems related to metering and customer payments.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Identify and lead the development of L1/ L2 incident support knowledge documents to help streamline rapid restoration of customer incidents
• Lead Analysis, design and development of medium and large system enhancements
• Experience with BPM tools(IBM ODM, JBPM, Drools)
• Experience with Mulesoft, Mule ESB and Oracle SOA services
• Be pro-active in identifying opportunities to automate currently manual processes, and assist with build of automated solutions in a CI/CD agile working environment
• Exceptional Analytical, problem solving, Excel and data management skills
• Assess and investigate reported issues, determine the root cause and provide resolution
• Provide Level 2 technical advice and risk assessment based on knowledge of applications, databases and system software