Senior Support Analyst Cover Letter

I would like to submit my application for the senior support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for 2nd and 3rd level IT support within a comprehensive ITIL framework, managing progress and escalations using appropriate technical and service management tools.

Please consider my qualifications and experience:

• Proficiency in databases
• Knowledge of costing and inventory
• Knowledge of ERPs (SAP, JDE, One World, Lynx)
• Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities
• Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed
• Organizes and defines parameters of assigned projects
• May represent the business or staff agency as the subject matter expert on special projects and initiatives
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services

I submit this application to express my sincere interest in the senior support analyst position.

In my previous role, I was responsible for support of Monitoring tools including Datadog, HP Operations Manager (OpenView), Business Service Manager, SolarWinds, Business Process Monitor.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge on UNIX will add advantage, but not mandatory
• Experience in broad technical areas including hardware and software
• Microsoft Word, Excel, PowerPoint, Access, Outlook
• Technical documentation and training experience
• Experience working with incident tracking software and/or processes
• Well-versed in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions
• Experience with monitoring tools (ex
• Experience with Red Hat 6 Enterprise Linux Server

In response to your job posting for senior support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for adhoc and scheduled HR Service Now and/or Oracle HR related reports to various HR sources and enterprise partners.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• In-depth knowledge of Barclays IT estate, processes and support models
• Passion for customer service, continuous improvements and automation
• Confidence to deal with demanding customers
• Intermediate knowledge level of Microsoft Office Excel
• Investigates more complex problems and other requests for support and determines appropriate actions (system modifications, work-arounds, enhancements, data manipulation, operating procedures, training etc)
• Monitors application systems, notes problems, identifies performance trends and takes corrective action within scope of agreed procedures
• Supervises installation and maintenance of new systems, hardware and software, including programming and management of roll out in local area
• Monitors progress of requests for support, keeps all parties informed and acts to minimise delays

Please consider me for the senior support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for service Now data and reporting of KPI’s and trends to IT Service Desk Manager and IT Sr.

Please consider my qualifications and experience:

• IOS Mobile Device Management (with JAMF or other MDM)
• Certified Casper Administrator (CCA) highly preferred
• Bonus points for CCE, CJA, CMA or CCT certifications
• Proactive and self-motivated in approach to work tasks​
• Management of and responsibility for application technical roadmap
• Operational ownership & development working with external suppliers to keep applications up to date with version releases
• Advanced skills in COBOL, JCL, IMS, VSAM, Remedy, DB2
• Familiarity with Middleware and application technologies

Please consider me for the senior support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for exceptional customer service to business partners by delivering accurate, timely, and valuable information using business intelligence tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Interact and communicate with offshore, support/dev/business teams
• Create/update/close incident/defect tickets
• Monitoring application health in terms of load, throughput, performance , using tools like New Relic, Omniture
• Keeping an eye on feeds pertaining to item, Item price and nightly Normal Sync job
• Coordinate with Business users ,external users & 3rd parties for fixes
• Periodically analyze recurring issue and provide recommendations or fixes
• Code Analysis and provide RCA for critical incidents
• SOP Creation