Senior Technical Support Engineer Cover Letter

I submit this application to express my sincere interest in the senior technical support engineer position.

In the previous role, I was responsible for application and hardware support for web and gaming infrastructure across multiple sites in addition to ongoing performance tuning & optimization.

My experience is an excellent fit for the list of requirements in this job:

• Possess a working knowledge of eDirectory or Identity and Security Management is advantageous
• Practical knowledge of Cisco, other IT Professional Certifications
• Knowledge of relevant programming language(s) - C, C++, C# and/or Java programming
• Preferable to hold a current Linux qualification
• Knowledge or experience on databases
• Experience with VMware, Cloud Management, IIS, .NET, and WMI
• Fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, SMTP, HTTP, Mail server / mail gateway technologies, proxy server technologies, Active Directory
• Able to communicate global organization in English, and to understand technical documents in English

In response to your job posting for senior technical support engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for general troubleshooting on the server enterprise, maintain data files, and monitor system configuration to ensure data integrity.

Please consider my qualifications and experience:

• Self - motivated individual who can multi-task, meet customer deadlines whilst maintaining a high quality of work
• Solid Leadership skills, communication & motivation skills, able to build strong internal & external relationships the development of team capabilities
• Provide real-time assistance to all TSEs
• Work complex issues and, as needed, interface with Engineering to create and deliver solutions
• Proactively communicate emerging issues to technical support, Sales Engineering, and Professional Services Teams
• Mentor Technical Support Engineers by providing technical and, if needed, customer-relationship direction
• Author and approve knowledge base articles and technical notes to expedite issue resolution for internal and external customers
• Create and maintain troubleshooting trees for non-strategic/legacy products

I would like to submit my application for the senior technical support engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for application configuration and functional use of either Java, J2EE and web services, or PeopleSoft applications.

My experience is an excellent fit for the list of requirements in this job:

• Executing and using traces to assist troubleshooting activities
• IP network base level understanding ie DHCP, Subnets and VLANs
• S8300 Server skills
• Voicemail experience, specifically AAM but Audix and MM skills easily transferable
• SIP experience
• MacOS Sierra, High Sierra (general usage level)
• IOS 10 onwards (general usage level)
• Experience in Databases, Data Integration Enterprise Software, Data Warehousing products

In response to your job posting for senior technical support engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for subject matter expertise of the IBM Initiate EMPI software, infrastructure, integration with feeder systems, Dell IS components, & server configuration.

My experience is an excellent fit for the list of requirements in this job:

• Network troubleshooting experience (working with different tools)
• Experience troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, and security issues
• Strong working knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication
• Strong knowledge of Operating Systems (Linux/Unix/Windows)
• Strong command line experience
• General knowledge of Network operations (LAN/WAN, etc)
• Network hardware (routers, switches, hubs, NIC cards, cabling)
• Basic understanding of computer hardware troubleshooting (hard drives, pc boards, electronics, wiring, etc)

I am excited to be applying for the position of senior technical support engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for first level end user support, installation, training, and configuration for all network hardware and software components.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Participate in projects to support the Customer Success Group organization
• Create instructor-led product and general technical training for internal and external global audiences for both formal and informal settings
• Confidently deliver instructor-led product and general technical training to internal and external global audiences in both formal and informal settings
• Approve micro-focus learning (e.g Lunch on Learns) created by TSEs
• Conduct case scrub meetings to focus on reducing support backlog and facilitate learning
• Work directly with customers as needed to facilitate resolution of the most complex and/or critical of issues
• Collaborate and communicate with Sales and all other internal relationship management groups, including SAMS and RSAMs, to improve the customer experience
• Experience with applications like Oracle, Exchange, SQL Server Veam, Backup Exec, and Commvault