Technical Support Agent Cover Letter

I submit this application to express my sincere interest in the technical support agent position.

In my previous role, I was responsible for general technical support for the physical security (local and enterprise) access control systems, video, alarm, etc.

Please consider my experience and qualifications for this position:

• Fluent in English, and additional languages are considered an asset
• Team player, and ready to go beyond scope to get the job done
• Good understanding of operating systems, IT networking, and troubleshooting
• Knowledge of SQL, and database modification also an asset
• Additional certificates relating to programming, electronics, or mechanical, is a strong asset
• When our experts say they will call back at a certain time that is when they make the call
• Strong PC skills with proficiency in Windows based software applications and operating systems
• Twelve months experience in a computer/network customer service support environment preferred

I submit this application to express my sincere interest in the technical support agent position.

In the previous role, I was responsible for technical assistance to customers who are integrating to our API’s and Single Sign-on (SSO) products and services.

Please consider my experience and qualifications for this position:

• ERP system experience JDEdwards/EOne
• Able to prioritize in a constantly changing environment
• Demonstrate a high level of collaboration with various team
• Proficient in Microsoft Office applications (Excel, Access, Word, Outlook)
• High client empathy
• Fluent Dutch in speaking and writing
• Motivated to participate in education opportunities to grow skills
• Basic Technical PC skills

Please consider me for the technical support agent opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of network hardware, software and applications, routers and hubs, and proxy server environment
• Experience or knowledge of various operation systems, smart and internet enabled devices (mobile phones, tablets, gaming systems)
• Strong multi-tasking, analytical thinking and organizational skills
• Bomgar knowledge desirable
• Basic networking and telecom knowledge desirable
• ITIL Foundations v3 Certification desirable
• Strong expertise in the Windows 7 and 10 environments and troubleshooting
• The role includes case management

I submit this application to express my sincere interest in the technical support agent position.

Previously, I was responsible for administration and support of Active Directory and associated policies, business single sign-on solution (Ping Identity), Internal User and Server Certificate Authority (Digicert) and any in-house applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Recognize when escalation is necessary
• Or Foundation engineering course (ONC or City &Guilds)
• Or strong previous experience in Field Services, technical support, or customer relationship environmentappreciated
• Good understanding of electrical networks, data center environments would be beneficial
• ACS or diploma in data technology or a related field
• Client-centric work approach
• Call documentation skills
• Advanced knowledge and understanding of the different digital devices and platforms on the market

I submit this application to express my sincere interest in the technical support agent position.

In my previous role, I was responsible for troubleshooting on the physical security (local and enterprise) access control systems, video, alarm, etc.

Please consider my experience and qualifications for this position:

• Eligible to work in Belgium
• Knowledge of Windows 10 / Office 365
• Previous experience troubleshooting software, network connectivity, and wireless connectivity
• Strong knowledge of the Microsoft based operating systems
• Knowledge of IIS web servers, MS NPS (Radius) networking (TCP/IP, routers, firewalls, load balancers) and Exchange servers
• Knowledge of Cisco ASA
• Knowledge of Microsoft Active Directory Federation Services
• Experience with scripting languages such as PowerShell and JSON and an understanding of XML