Technical Support Specialist Cover Letter

I submit this application to express my sincere interest in the technical support specialist position.

In my previous role, I was responsible for day-to-day support for workstations, office network printers, telecommunication equipment, network devices and servers such as installs, moves, changes, repairs and de-installs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Speak Advanced English
• Have some knowledge of telephony and Internet environments
• Be flexible to work varying shifts
• Comfort and efficiency when operating in a customer service focused environment
• Previous X-ray, Metal Detection, or Checkweigher experience preferred
• Engineering, Architectural or Structural design using AutoCAD or AutoCAD LT
• Technical Support or Customer Service experience
• Previous experience in a ticketing system

In response to your job posting for technical support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for assistance with entry level network tasks and systems administration such as network account maintenance, activation of data ports, and troubleshooting/testing computer IP network configuration.

My experience is an excellent fit for the list of requirements in this job:

• Experience in the Aerospace industry is an asset
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork
• Active Directory and Group Policy exposure
• Fluency in English, while another European language - German, French, Spanish or Italian - is desirable
• Task automation and or scripting (Batch, PowerShell, VBScript, Perl)
• Basic administration of databases (MS-SQL, Oracle, MySQL, SQL Queries)
• Microsoft Patch management solutions (WSUS, MSSC)
• Installation and maintenance of Operating systems

I submit this application to express my sincere interest in the technical support specialist position.

Previously, I was responsible for specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN).

Please consider my experience and qualifications for this position:

• Good knowledge of Linux, especially CENTOS / RED HAT
• Sound knowledge of virtualization techniques, especially on VMWare
• Theoretical and operational knowledge of network operation and system administration (tools, processes, metrics, SNMP)
• Thorough understanding of PC and Microsoft Office applications
• Experience supporting the Mac operating system and applications
• Experience troubleshooting complicated technical problems
• Experience logging customer interactions in a CRM environment
• Highly motivated and ambitious with strong analytical skills

Please consider me for the technical support specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for localized implementations, high quality and effective end user Level 1 and 2 support for hardware and software on everything from: client workstations, office network printers, servers, telecommunication infrastructure and network devices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience working in Enterprise IT Support environments
• Working knowledge of Windows AD Domain and SSL
• Experience with logging systems (i.e., Syslogs, Windows Event Logs, product specific logging)
• Able to interpret questions, identify problems, and propose solution within SLA guidelines
• Familiarity with Adobe Creative Suite (CC, CS6)
• Experience with web client technologies such as HTML, CSS
• Highly developed verbal and written communication skills in English
• Discipline to be self-motivated and self-directed when necessary

In response to your job posting for technical support specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs.

My experience is an excellent fit for the list of requirements in this job:

• Background in Computer Science or other related fields are preferred
• Understands networking concepts
• Experience using help desk call logging system
• Experience with standard Microsoft products and platforms
• Good communicator, able to deal independently with staff throughout the organization (verbal and written)
• Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals
• Retail IT Experience preferred
• Strong Customer Service Communications (verbal and written)