Tier Technical Support Cover Letter

I am excited to be applying for the position of tier technical support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for hands-on experience with remote administration, maintenance, triage and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Skilled in Office technologies such as Excel and MS Word
• Self-motivated individual that can work well unsupervised
• Experience in clinical laboratory IT setting preferred
• Knowledge of Lab process and operations
• Experience using Salesforce.com for support ticket reporting and management
• Collaborative working style with a focus on building relationships across teams and promoting customer service / delivery best practices throughout the company
• Operation Monitoring - Watching performance monitors, applications, or other indicators to make sure a machine is working properly
• Possess IT, leadership and management skills

Please consider me for the tier technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for troubleshooting and support expertise to internal end-users in the local and remote sites on technical issues related to Windows 7/10-based client and server software and equipment.

My experience is an excellent fit for the list of requirements in this job:

• Creating and Maintaining documents and tracking logs
• Enhancing the overall activities for conference rooms and shared spaces technology equipment and systems
• Providing Technical Support at a Tier 2 level, including Case Management of in-depth issues
• Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Lead the team and individual performance, technical and skills development
• Generation of weekly and monthly reports to show KPI and from which that results are being met or improved
• Review daily priorities including ticket flow and take appropriate action to ensure results are achieved
• Continue the development of any necessary work instructions or process to develop the group

Please consider me for the tier technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for remote technical support to all customers on IP equipment and networks via telephone.

Please consider my qualifications and experience:

• Experience configuring Cisco Switches
• Knowledge of Ruckus Wireless Access Points
• Considerable problem-solving aptitude
• Knowledge of Automated refill centers and pharmacy management systems
• Prior role providing bilingual services
• Knowledge/Experience in Networking - TCP/IP, Routers/Switches
• Working knowledge of GPS & fleet management technology a bonus but not necessary
• Communicative Polish would be an advantage

I would like to submit my application for the tier technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical guidance and oversight to program integration of third-party hosting provider’s infrastructure services such as DNS, SMTP, directory access services, and IP address space assignments.

Please consider my qualifications and experience:

• Drive/passion to provide exceptional customer service to each client
• Additional language skills are a bonus
• History of building strong, engaged and highly productive teams focused on delivering excellent customer service
• Self-motivated, self-confident team player that can work well in a fast paced environment
• Solid understanding & experience with ticketing systems and workflow
• Highly computer literate with in-depth knowledge of MS office and web based systems
• Working experience with Salesforce and JIRA
• Knowledge/understanding of SEO strategies and methodologies

I am excited to be applying for the position of tier technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for hardware and connectivity support for network connected peripherals such as routers, switches, firewalls, modems, desktops, laptops, tablets, VOIP phones, printers, copiers, and scanners.

Please consider my experience and qualifications for this position:

• In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, IPS, traffic generators
• Experience with industry best practice regarding Threat Prevention
• Working in technical support in an SaaS or equally software-driven environment
• Experience working with Ruby on Rails (can be personal or work-related)
• Have worked with MySQL databases (for work or for fun, and yes, we think SQL is fun)
• Front-end development experience (HTML, CSS, JavaScript)
• RESTful APIs and JSON/XML is helpful when testing and troubleshooting our API
• Experience or knowledge of HTTP protocol and DNS will come in handy when working with domains or SSLs