Tier Support Cover Letter

In response to your job posting for tier support, I am including this letter and my resume for your review.

Previously, I was responsible for hands on support to end users in a Windows 7/10 & Office 2016/365 environment.

My experience is an excellent fit for the list of requirements in this job:

• A Team Player however, also able to work alone
• Microsoft Office, Outlook (setup and configuration), SharePoint, Win 7
• Familiar with Networking
• Microsoft Office applications (Outlook/Exchange email issues)
• Workstation and workstation connectivity
• Windows and Exchange Accounts
• Leads, directs, and coordinates various project initiatives that enhance the resolution timeliness, accuracy, and effectiveness of high speed internet technical problems
• Hosts and actively participates in business operational and technical meetings and/or conference calls as necessary to improve the efficiency and accuracy of provisioning and repair services to HSI customers

In response to your job posting for tier support, I am including this letter and my resume for your review.

In the previous role, I was responsible for 24/7 on-call support for Windows Server environment.

Please consider my experience and qualifications for this position:

• Experience providing technical support in an IT environment
• Knowledge and experience in Microsoft Windows Server, RDS environments and one virtual hypervisor (VM, Hyper-V, XenServer) environment
• Knowledge of Windows desktop operating systems, applications, networking, TCP/IP, computer desktop hardware, and local/network printing
• Will maintain server and network systems
• Responsibilities will include but not limited to patch management, user, file and print administration, documentation, upgrading, migrations, and troubleshooting
• Understanding of how to create and run network cable for moves/new runs as needed
• Thrives in fast-paced environment and deals well with ambiguity
• No written or above corrective action on file

I would like to submit my application for the tier support opening. Please accept this letter and the attached resume.

Previously, I was responsible for general support for Windows Server 2013/2016 network infrastructure.

My experience is an excellent fit for the list of requirements in this job:

• Data processing and/or data analysis experience
• IT background – approx
• Functional knowledge of supported client operating systems configuration and installation in Windows 7 environment
• Functional knowledge of supported application configuration and installations
• Functional knowledge of supported client/server hardware configurations and installations
• Knowledge of diagnostic tools for problem detection and resolution
• Knowledge of LAN design and inter-relatedness of distributed systems functions
• Experience with Disk Imaging and automated software distribution tools and qualities

I would like to submit my application for the tier support opening. Please accept this letter and the attached resume.

Previously, I was responsible for 1st and 2nd level technical support for Intel based desktops running Windows 7 operating systems.

Please consider my qualifications and experience:

• CCIE/JCIE certification desirable
• Go getter attitude and hungry to learn
• Virtualization experience (Oracle, VMware, or Hyper-V)
• Attitude to go above and beyond and continue education through certifications
• Experience with troubleshooting Windows Server, Active Directory
• Connectwise, or other PSA (Professional Services Automation) system
• Have a strong work ethic and a passion for customer service
• Working knowledge of a ticketing system

I would like to submit my application for the tier support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for windows 7 and Windows 10 OS support.

Please consider my experience and qualifications for this position:

• History on working with ticketing tools
• Support via Phone and/or email
• Preferred experience supporting users in a service-industry environment
• Knowledge of basic computer hardware, including HP & Lenovo Desktops and Laptops
• Experience with desktop and server operating systems, including Windows 7 & 10, Active Directory and Windows Server
• Working knowledge of a range of diagnostic utilities, including PRTG
• Familiarity with the fundamental principles of ITIL v3.0
• Experience with Service Desk Management Systems SDMS