Supervisor, Technical Support Cover Letter

I submit this application to express my sincere interest in the supervisor, technical support position.

Previously, I was responsible for excellent support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services.

Please consider my qualifications and experience:

• Knowledge of microfluidics, and optics and its applications to PCR related products is highly desirable
• Salesforce Service Cloud experience preferred Or proficient in using a CRM application
• Advanced knowledge in MS Excel and Word
• Have a strong background and experience with the various, engines, electronic engine and compressor modules and controls
• Power generators and electrical installations
• Microsoft applications and generally computer literate
• Good knowledge "written & oral" of English and Arabic is essential
• High levels of energy and drive

In response to your job posting for supervisor, technical support, I am including this letter and my resume for your review.

Previously, I was responsible for technical guidance including analysis, reproduction and general troubleshooting for TrackWise and its related product related issues from Customers.

Please consider my experience and qualifications for this position:

• Strong communications skills and bilingual in both English and in French (written and spoken)
• Administration, installation and configuration of complex infrastructure systems supporting CRM and/or integrated ACDs
• Background in IT operations and performance tuning
• Strong understanding of telephony integration, WFM, and other contact center operational tools
• Administration of Oracle Service Cloud and Five9 projects
• Previous IT work/consulting experience is mandatory
• Demonstrates leadership qualities, self-starter, skilled in developing others and providing guidance and direction
• Strong written and verbal communication skills, skilled in the communication of technical information for various audiences (technical and non-technical) and experience with conflict resolution

I would like to submit my application for the supervisor, technical support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for service-related product training and technical support to customers and colleagues for new and existing products and their applications.

Please consider my qualifications and experience:

• Experience mentoring and coaching junior staff and promoting teamwork
• Proven skills in data analysis and reporting
• Skilled in customer issue resolution
• Effective and professional written and verbal communication with customers, internal stakeholders, management and employees
• Strong data analysis skills and proficiency in MS Excel
• Strong communicator and leader, able to influence and effectively guide and mentor others
• Basic computer knowledge proficiency with Microsoft Office applications
• Basic business analytical and statistical analysis skills

I would like to submit my application for the supervisor, technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for first level technical troubleshooting and diagnostics for reported application issues resulting from upgrades and ongoing application support of our web applications.

Please consider my experience and qualifications for this position:

• Engage clients in assessing their business needs and making recommendations on optimizing software and processes
• Facilitate onboarding and products trainings for new and existing clients
• Act as escalation point for partner representatives
• Attention and accuracy to detail / process oriented
• Prefer experience with deposit operations and or general ledger experience
• Problem Solving and Decision Making--Exercises judgment in making sound decisions while considering the consequences of actions and wider implications
• Performance and Results--Works to achieve all goals, targets, and objectives with consideration to efficiency and cost effectiveness
• Planning, Organization and Project Management--Optimizes team skills and uses appropriate project management methods to produce workable plans, define priorities, and set realistic deadlines

I would like to submit my application for the supervisor, technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for highly visible technical support to Abbott employees and its customers through the performance of on-site installations/sessions, troubleshooting over the phone or over email, service and repair of complex equipment and systems.

Please consider my qualifications and experience:

• Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business)
• Technically proficient skill set in the areas of troubleshooting medical devices
• Knowledge of employee management, project and technical management, processes and procedures
• Knowledge of various computer applications such as word processing and spreadsheets and also of student support in higher-learning or enterprise education systems
• Knowledge of application network protocols, firewall management, operating system configuration, anti-virus software, and VPN
• Extensive experience with call center support and documentation of customer support calls, ITSM systems, case documentation, case and problem escalation processes, diagnosis of issues and resolutions
• Knowledge of computer hardware, software, network and server systems, operation system configuration, and security protocols
• Technical experience installing, configuring, and troubleshooting peripheral devices such as printers, PDAs and smart phones