Technical Support Consultant Cover Letter

I am excited to be applying for the position of technical support consultant. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for an environment of trust, transparency, and camaraderie not only across the support organization, but throughout the company.

Please consider my qualifications and experience:

• Prior technical support or help desk-type experience
• Technical support/help desk experience
• Database Management System Administration (SQL Server), query language, performance, SQL locks, deadlocks, indexing
• Functional understanding of Wired and Wireless LAN computer networks
• Functional understanding of Servers, Workstations, Switches, Routers, Laptops, Tablets and associated computer hardware
• Full understanding of network connectivity and component functionality, staying up-to-date with current technology
• Functional understanding of VPNs, Active Directory, Outlook, user policies and RDP
• Expertise in problem-solving, data analysis and troubleshooting experimental protocols that involve both instruments and reagents

In response to your job posting for technical support consultant, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical support to the Field Sales & Service organization for Nurse call and Fire Detection products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Escalate tickets that require help from other resolvers in order to deliver best practice customer service or to achieve SLA
• Drive, determination and being self-motivated
• Customer focussed mentality
• We don’t look for experience, just a positive mentality, the right behaviours and heaps of potential
• On-site restaurant
• Air Hockey, Pool table & Relaxation zone
• Exceptional career progression opportunities
• In-depth knowledge of HPE and industry-standard networked computing environments, operating systems, and applications

In response to your job posting for technical support consultant, I am including this letter and my resume for your review.

In my previous role, I was responsible for third tier technical support over the telephone to customers in solving technical problems incurred in the installation or operation of company products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Aptitude for computer hardware and software
• Derive satisfaction from assisting customers resolve their technical problems while helping the company achieve its product quality goals
• Resolve difficult situations with tact and diplomacy
• A supporting team member and works independent of supervision
• Relevant Technical Qualification at NQF level 5/ National Diploma
• Masters or higher PhD in Nutrition
• Strong technical skills and understanding of animal nutrition
• Strong interpersonal, communication, public speaking and technical writing skills

Please consider me for the technical support consultant opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for expertise on the use of company or third party software and hardware products as it relates to the infrastructure and goals of the client.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience providing scientific and research data, regarding nutrition and animal management, in sales environments
• Proficient in Data Analytics and troubleshooting
• Experience of, or appreciation of Advanced Benefits, Learning Management, iRecruitment, Self Service, Compensation Workbench
• Public Sector HR/Payroll knowledge
• Prior technical support or help desk-type experience is strongly preferred
• Object oriented design and development skills with experience in back end, database, operating system, or integration know-how
• Exposure and experience with DevOps concepts in practice would be a major benefit
• Knowledge of OSE Framework

Please consider me for the technical support consultant opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical and part support to GBC tech reps, ASR’s, and Dealer reps on the servicing of GBC and third-party products.

Please consider my experience and qualifications for this position:

• Onsite services work and health checks
• Run internal/external workshop for Petroleum Supply Chain Product Suite
• Prior experience with Aspen PIMS or Aspen Petroleum Scheduler (Orion) is preferred
• Preparation of detailed calculations and analysis for the financial advisers, to support them in delivering suitable advice and positive outcomes for customers
• Knowledge of Mule / IIB ESB
• Work independently to replicate technical issues and to test software changes
• IBM i development experience
• Exposure to Change Management software, Implementer preferred