Technical Product Support Specialist Cover Letter

I submit this application to express my sincere interest in the technical product support specialist position.

In the previous role, I was responsible for training on the operation and maintenance of AP/Cumberland products to Dealers and users of the product.

My experience is an excellent fit for the list of requirements in this job:

• Some experience with and understanding of IIS, DNS, DHCP, VLANs, Firewalls
• Experience in Electronic Parts Catalogues (EPC) resulting in detailed BOM listing and being able to understand the component material specifications to make final alternative recommendations
• Process Improvement / Lean Six Sigma experience is an advantage
• Technical background, with experience in working on some or all of the B&PS Switch portfolio
• A strong technical understanding of PBXs ,Telephony features, CTI, LAN /WAN, IP Layer 2/3 including SIP
• Experience of working closely with the technical B&PS product support teams
• Operational & Commercial awareness and decision making
• Stakeholder Management / Influencing

I am excited to be applying for the position of technical product support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for phone and email based trouble shooting and applications assistance for both residential and commerical/industrial applications of our products.

Please consider my experience and qualifications for this position:

• Working knowledge of aircraft communications systems, including but not limited to ACARS and SATCOM systems in both the flight deck, telephony and cabin environments
• Working knowledge of Inmarsat and Iridium satellite constellation systems
• Experience avionics maintenance technician, system troubleshooting, and system verification testing
• Troubleshooting onboard cabin networks and telephony issues with various interfacing systems regarding cabin management
• Experience in aircraft completions, service centers or avionics technician with an authorized service center or repair facility
• Proven experience with alarm systems installation
• Work experience with computer statistics and report production
• Technical configuration knowledge of ultrasound, monitoring or imaging medical equipment products

I would like to submit my application for the technical product support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for timely and consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing and Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force.

Please consider my qualifications and experience:

• CCNA or Network+ certification preferred
• MCSE (Data Platform, Business Intelligence, Server Infrastructure, and Communication) or equivalent certification preferred
• Wireless or telecommunication technology experience
• Experience in using Microsoft Office, Google Docs, QAD and Salesforce.com
• Experience taking ownership of customer issues and delivering solutions
• Working knowledge of the latest home theater, streaming audio, wireless home networking, and Bluetooth technologies
• Proficiency in navigating PC and mobile operating systems such as
• Adaptable, flexible, and open to feedback

I would like to submit my application for the technical product support specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical guidance and leadership to a wide range of disciplines including Industrial Design, Human Factors, Mechanical, Electronic, Software, Systems and Test Engineering.

Please consider my qualifications and experience:

• Passion and self-motivation to stay current with job related technologies and developments
• Understanding of radiation medicine systems, workflow, and supporting healthcare software systems
• Experience with Microsoft Windows Domain environment including desktops, servers, and active directory administration
• Microsoft Windows Server / Domain administration and deployment
• Transact-SQL queries
• Citrix XenApp deployment and administration
• Experience with interworking’s of software based applications and hardware, network infrastructure, wireless technology, embedded and real-time operating systems, mobile
• IP, broadband techniques and data structures, associated system security and open architectures

I submit this application to express my sincere interest in the technical product support specialist position.

In my previous role, I was responsible for automation support for the performance testing of lubricant and fuel products in vehicle, engine and industrial test equipment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluent in of the major European languages, Italian, English German, French, or Hebrew
• Previous experience in a support, repair or fault finding environment
• Windows, desktop skills
• Comfortable taking 30-40 calls per day
• General knowledge of Internet technologies/protocols such as HTTP, HTML, XML, XLS, CSS, JavaScript
• Salesforce-specific knowledge and experience
• Proficiency using standard office software such as Word, PowerPoint, Excel, Outlook
• An understanding of machinery to component level including technical drawings with defining descriptions and references