Technical Support Analyst Cover Letter

Please consider me for the technical support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for input into database technical design (Oracle, SQL server).

Please consider my qualifications and experience:

• College diploma in computer science or equivalent experience
• Great ease in learning and knowledge sharing
• Basic knowledge of networks (LAN, WAN)
• Knowledge of good cell phone practices (mobility), an asset
• Experience with support of POS hardware and software is highly desirable
• Intermediate knowledge of hardware and software break/fix
• Strong understanding of PC hardware and operating systems (Windows XP and Windows 7 or higher ) and related utilities
• Experience using an enterprise-class problem ticketing system

I would like to submit my application for the technical support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for 24x7 support for Active Directory Wintel Server applications in a production environment as required.

Please consider my experience and qualifications for this position:

• Knowledge of Retail Industry (Merchandising concepts) is an advantage
• Comprehensive understanding of Microsoft Windows 7/10 desktop software and registry support
• Proficiency in understanding and troubleshooting in Microsoft Office Applications
• Fluent in English - spoken and written, other languages would be an asset
• Microsoft SCCM administration experience
• Microsoft Powershell, Subject Matter Expert
• Administrative experience with Cisco Call Manager and Unity voicemail
• Experience as an administrator of Mobile Provider contracts

I submit this application to express my sincere interest in the technical support analyst position.

In my previous role, I was responsible for system support to all retail stores and home office users for PC’s, AS400, telecommunication, Networks, and other hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Advanced to expert level of computer abilities
• Knowledge of project planning for system administration
• Above average knowledge of computers and software applications and databases
• Familiar with organizing and managing training program for multiple systems
• Experience of a Technical support role
• Experience of the following ITIL processes
• Strong computer literacy – Microsoft Office, search engines, browsers, security
• Amazon Web Services (AWS Technologies)

I submit this application to express my sincere interest in the technical support analyst position.

In my previous role, I was responsible for support and guidance to application groups with database SQL and tuning and optimization support.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Prioritize work load and problem tickets, responding with the appropriate urgency based on business impact
• Experience with IT systems support and technical installations
• Experience with Matrix financial accounting system products
• RDBMS, HTML, Object Oriented Programming (OOP), Service-Oriented Architecture(SOA), Object Relational Mapping (ORM), JavaScript, CSS experience is strongly preferred
• ASP.NET MVC experience is preferred
• Willing to be on-call during weekends
• Willing to work on holidays depending on the business needs
• Break/fix support, Dell/Lenovo Hardware support

Please consider me for the technical support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for root Cause analysis for Database and SQL related issues.

Please consider my qualifications and experience:

• Possesses basic scripting/programming knowledge
• Knowledge of AS400 IBM Systems, SQL & SAP is helpful
• A+, MCSE and/or HDI Certifications preferred or in progress
• Knowledge of Tier 2 & 3 support
• Have a high level understanding of relational and hierarchal, design, file system organization, and indexing of databases
• Working knowledge of Networking to include TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic, and management
• Understanding of computer systems (CPU, memory, buses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file systems structure) in general
• Experience as a Unix, Linux or Windows system administrator is highly desirable