Analyst, Technical Support Cover Letter

In response to your job posting for analyst, technical support, I am including this letter and my resume for your review.

Previously, I was responsible for assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.

Please consider my qualifications and experience:

• Is good at communicating technical issues
• Are used to and want to influence through project participation
• Service minded, outgoing and accommodating
• Has a high focus on quality
• Takes responsibility, can work independently while being part of a team
• Setting up and supporting monitors, local printers and scanners, external hard drives
• Cisco IP Phones and VOIP, from single station devices to conference phones
• Mobile handheld device configuration and deployment, account and SIM transfer

I am excited to be applying for the position of analyst, technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for second/third level technical support for Optical and Data/IP technologies to customers, partners, account teams, and other TAC engineers.

My experience is an excellent fit for the list of requirements in this job:

• Ticketing System (ideally ServiceNow)
• Mobile/Tablet support
• They will provide training and need someone that can speak Spanish since they will be communicating with members in Mexico and Spain
• LAN/WAN On Call support for Macys/Bloomingdales is also a requirement once associate becomes acquainted with all supporting hardware and software systems
• Experience in SQL / PL/SQL and database administration with increasing levels of responsibility
• Experience in Installation and configuration of Oracle software and creation of database in Unix and Windows environment
• Knowledge in SQL Server installation and setup
• Oracle certified a distinct advantage

I submit this application to express my sincere interest in the analyst, technical support position.

In my previous role, I was responsible for design integration with LTE RAN, eHRPD Core, IP Data Core, and Service Layer networks.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Flexibility to work shifts that include some nights and weekends and to carry a cell phone for after-hours support
• Basic bug fixes for those who have development responsibility
• Basic knowledge of Telecommunication environment and customer services procedures
• Able to communicate in English (Advanced) and one additional language is preferred
• Standard Infrastructure operations technologies
• Experience and knowledge of LAN and WAN concepts/technologies
• Healthcare experience and health information systems are preferred
• Thorough knowledge of LAN/WAN/Networking concepts and troubleshooting tools, including networking and routing

I am excited to be applying for the position of analyst, technical support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support for network connectivity or related network issues for the user community to include LAN/WAN, IP, VoIP, 3G/4G mobile devices, video conferencing and wireless environment.

My experience is an excellent fit for the list of requirements in this job:

• Experience working in Continuing Education and/or Workforce Development market
• Tertiary qualification in Information Technology or relevant work experience
• Strong understanding around diagnosing and resolving issues with multi-tier applications
• Experience with systems design, deployment, troubleshooting and tuning
• Experience supporting production and non-production applications ensuring up-time, resolve problems, and recommend solutions
• Demonstrates intermediate level and understanding of underlying business processes and requirements including knowledge of related systems, interfaces and dependencies
• Intermediate level understanding of emerging technologies, systems development best practices and analytical tools
• Independent decision making for troubleshooting and resolving issues in assigned sites, escalating to more senior team members and/or management as needed

Please consider me for the analyst, technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for guidance to USAFCENT A3AY for integrating legacy C2 radio and RADAR systems into internet protocol (IP) and colorless routed communications networks, which are currently mandated by USCENTCOM and/or Department of Defense policies.

My experience is an excellent fit for the list of requirements in this job:

• Preferred majors in Computer Sciences/Computer Engineering or related major
• Experience providing Network support in a client facing environment
• Data migration exp- OS Installations exp
• Client facing role - Internal Dell employees
• Experience swapping out hard drives
• ServiceNow ticketing exp
• Understands networking
• Possesses Information Technology Infrastructure Library (ITIL) Foundation v3 Certificate