IT Technical Analyst Cover Letter

I submit this application to express my sincere interest in the IT technical analyst position.

Previously, I was responsible for tier 1 and Tier 2 user support for computer hardware, software, peripherals, and desk or cellular phones.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of Portal Developer Kit
• SAP GUIs (ITS, Java, Win)
• XML, SAP WebDynpro
• Experience with Cisco Telepresence including DX/SX series endpoints, Polycom HDX endpoints
• Microsoft Windows Win7 & Win8
• Microsoft Internet Explorer 8, 10 and 11
• Applicant should have a basic understanding of SQL server, crystal reports, .net framework and experience with the using MS Office Tools - Word, PowerPoint and Outlook
• Strong OOP / Design principles and patterns

Please consider me for the IT technical analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for front-line technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Deep business process and IT solutions knowledge
• In-depth understanding of iterative software development Methodologies
• Adapting quickly to new technologies and changing business requirements
• Strong people and collaboration skills / personal impact
• Experience translating business requirements, conducting integration risk assessment and risk management, designing application integration solutions, and creating and documenting technical specs
• Experience working with Business Operations and Technical stakeholders
• Experience developing and conducting Quality test scenarios and test cases
• Experience using XML create technical specs

I submit this application to express my sincere interest in the IT technical analyst position.

In my previous role, I was responsible for expertise and accountability for specialty Support Centre tasks such as domain administration, incident and change ticketing system administration.

Please consider my qualifications and experience:

• Experience with Power System Operations and Power Flow Analysis
• Experience with any Energy Management System Advanced Applications, such as State Estimator or Contingency Analysis
• Experience with modeling of power systems for loadflow analysis
• Working knowledge of FORTRAN and C programming languages, UNIX operating system and shell scripts, relational database access via SQL and ODBC
• Provide day-to-day support, predominantly Simple to Medium complexity
• Prioritizes incidents to ensure high impact and urgent tickets are worked on priority
• Support ITIL (Information Technology Infrastructure Library) processes
• Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders

In response to your job posting for IT technical analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for leadership in projecting software and hardware requirements, including creation and administration of Agile user stories for the squad and team.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Reporting and Metrics – define and build reports, metrics, and dashboard
• Incidents Meet/Exceed or improve BSC Support metrics
• Troubleshoot production problems and identify and implement a proper fix
• Improve plant application systems for the Latin America region
• Works proactively for improving BSC metrics and customer satisfaction
• Knowledge in Solr, Elasticsearch, Cassandra or KIE (Drools)
• Requires BS/BA from accredited college in Computer Science or Information Technology
• Has certain experience on Microsoft back end technologies such as Windows server, AD, SQL server

I am excited to be applying for the position of IT technical analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for onsite & remote desktop support for end-user hardware and software, including mobile devices, peripherals and move/add/change/delete.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with data analysis and data structures (able to gather and analyze technical specs and data to ensure conformity within applications understand data structures and data structure design or uses)
• Experience with EDI and ODM (Operational Decision Manager)
• Experience providing Accurate Project Effort Estimates
• Investigate, analyse, review and document technical processes that impact project outcomes
• Develop and align technical workflows and requirements
• Develop policies and procedures governing use of products and systems
• Develop and document recommendations on overall technical process improvement
• Develop controls to identify and measure, monitor and manage risks on a continuous basis