Senior Technical Support Cover Letter

Please consider me for the senior technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for centralized applications and server-based applications and services maintained by ITS including file storage, file transfer, web pages, PeopleSoft Campus Solutions, reporting and database query tools, and email issues.

Please consider my qualifications and experience:

• Individual should be able to work both on their own in a team environment
• Individual should be able to support Hardware, Printers (Network, Printronix, BOL, wireless), PCs (laptops and desktops), Handheld Scanners (CK71, SR61, CV41, CK30, Ring Scanners) and truck mounted terminals
• Individuals will assist in Projects request and/or verify enterprise changes
• Take a flexible approach to solve problems
• Knowledge of the security product
• Programming language/ Scripting C/C++, Perl, Ruby, Python, etc
• Advanced knowledge in a AWS
• Software development or familiarity with development processes – Preferred

Please consider me for the senior technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical guidance to customer during planning and build for server configuration, applications setup, interface testing, remote diagnostics and security.

My experience is an excellent fit for the list of requirements in this job:

• Follow up with site teams to ensure processes are being followed, provide coaching or training if needed, escalating to the manager if needed
• Provide training to site team (cross-site training where applicable) for new software, process change, new tools, specialty hardware, tips, tricks of the trade, etc…
• Become familiar with existing and new system tools and train less senior technicians and part-time employees on use and function of tools in conjunction to their roles within VMware, SCCM, Casper, VAT, Active Directory, MBAM (Microsoft BitLocker Administration and Monitoring), etc…
• Provide direction and assign daily tasks to part-time employees
• Virtual desktop experience
• Advanced desktop hardware troubleshooting
• Advanced desktop software troubleshooting
• Knowledge of networking principles/ troubleshooting

I am excited to be applying for the position of senior technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for database server, instance and configuration design, definition and coordination of standards, project management, and lead technology research.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in Teradata, Greenplum, Oracle, MSSQL Server, and/or DB2
• Team player who shares ideas and resources
• Technical competency in networking at it relates to Smart technologies and IoT
• Knowledge of CRM processes and reporting
• KPI deliverables and personnel utilization
• Cross functional relationships and team building
• Customer facing/voice initiatives and/or problem solving
• SCCM Administration emphasis on creating and deploying Window OS and security patches

I would like to submit my application for the senior technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support and coordination to service providers in relation to configuration management for communications and server/storage/backup hardware.

Please consider my experience and qualifications for this position:

• Good understanding of LAN and WAN infrastructure technologies
• Strong troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions
• Database query and management experience
• VM certificate or VM work experience
• Previous experience using CRM (customer relationship management) software
• Previous healthcare experience including
• Experience in a technical support environment dealing with the healthcare industry
• Strong product, technical, and some application, customer, market and competition knowledge

I would like to submit my application for the senior technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support for customer-facing web and other client-server applications.

Please consider my qualifications and experience:

• User State Migration Tools
• Strong working knowledge of Microsoft Active Directory Services
• Advanced knowledge of Microsoft Windows and Windows Server, Microsoft Office 365 and professional
• Advanced knowledge of and support experience with server, desktop and laptop computer hardware
• Strong skills in network and computer technology
• Excellent teaching and communication skills good overall management and organizational abilities
• Enthusiasm for finding ways to improve how employees work with computers and networks
• Excellent written and oral communications skills Excellent presentation and negotiation skills