Help Desk Technical Support Cover Letter

I am excited to be applying for the position of help desk technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for level 3 support for SailPoint and integration with Active Directory, and other tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Train end users, on operating system, Office and VOIP phones
• Insure implementing the Department policies and procedures
• Provides service in solving complex operating problems with system related malfunctions·
• Meet with management to anticipate future computer needs ·
• Keep abreast of new technologies associated with Computers and Peripherals ·
• Check whether calls, interactions are logged correctly and escalated to the correct department
• Follow up on calls, interactions escalated via service desk Trouble Ticketing system
• Develop and maintain a basic working knowledge of store applications, corporate/dc/field issues to determine proper course of action for problem solution

I would like to submit my application for the help desk technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);.

My experience is an excellent fit for the list of requirements in this job:

• Call Center/Help desk experience
• Fulfill other functional responsibilities as determined by business need
• Experience working in a professional services firm is preferred
• Is familiar with local and wide area network concepts, wiring schemes, LAN/WAN connectivity, and data communications protocols
• Detailed knowledge of current leading edge PC workstation, server hardware and software including networking and communications interfaces and relationships
• Securty+ CE
• Identify, manage, escalation, and resolve technical issues
• Install and configure software, print drivers, utilities, to be utilized on workstations and computer networks

In response to your job posting for help desk technical support, I am including this letter and my resume for your review.

Previously, I was responsible for property Systems Managers with pre-work requirements including pre-conference calls discussing implementation, ISP, Hardware/Software requirements, Active Directory requirements.

My experience is an excellent fit for the list of requirements in this job:

• Perform hardware and software troubleshooting in accordance with documented requirements and departmental standards to ensure technically accurate solutions
• Provide accurate call documentation
• Recognize potential global issues based on the type or volume of calls coming in and sharing information with Team Leader on duty
• Maintains a highly developed sense of integrity and commitment to customer satisfaction
• Perform daily administrative duties as scheduled
• Verify that all requests are made using approved formats, have been authorized by appropriate approvers, and are in compliance with SEC 501 (Commonwealth Security) requirements
• Perform network monitoring and escalation of identified issues through defined procedures
• Perform observations on Service Desk contacts for Quality Assurance purposes

In response to your job posting for help desk technical support, I am including this letter and my resume for your review.

Previously, I was responsible for level two diagnoses of Windows and Citrix client issues including operating system, devices, services, printing, network issues, and client application issues.

Please consider my qualifications and experience:

• Contact customers and conduct research on returned customer surveys
• Extensive Customer support/End user support
• LAN Administration experience
• Working knowledge of Windows 7/10 desktop
• A+ or other technical certifications
• Imaging for bulk builds
• Familiar with the installation of upgrades, maintenance, troubleshooting, diagnostics and evaluation to determine solutions and alternatives
• Strong computer skills including troubleshooting and networking

I would like to submit my application for the help desk technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.

My experience is an excellent fit for the list of requirements in this job:

• Troubleshoot all information technology issues, including software, hardware, and networking
• Monitor installed systems, identify problems, and take corrective action
• CompTIA A+ CE, Network+ CE or Security+ CE certification)
• Working knowledge of Active Sync
• Hands on experience with the design, build, and implementation of Mobile Device Management platform technologies AirWatch
• Expertise with troubleshooting MDM related issues (server end user device)
• Strong working knowledge of Android and iOS in the enterprise
• Solid knowledge of computer networks and hardware connectivity.Search Jobs US