Help Desk Support Cover Letter

I would like to submit my application for the help desk support opening. Please accept this letter and the attached resume.

Previously, I was responsible for end-user instructions to client on hardware and software use and application and how to fix computer peripherals associated with Caesar Vision product.

Please consider my qualifications and experience:

• IT expertise clients (Linux, Windows, MAC OS)
• Thorough knowledge of Linux operating system
• Fundamental knowledge of Ubuntu servers/computers
• Familiarity with Active Directory, Admin.net, SharePoint, IT Ticketing systems
• Understanding of basic system administration tools and procedures
• Technical High School Diploma or University Student in an IT Technical career
• Accurate documentation of trouble tickets
• Basic local area network knowledge

In response to your job posting for help desk support, I am including this letter and my resume for your review.

In my previous role, I was responsible for in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

My experience is an excellent fit for the list of requirements in this job:

• Requires basic knowledge of hardware and software troubleshooting methods
• Microsoft Windows 7, Windows 8 and Windows 10 desktops and laptops
• Microsoft Active Directory, Exchange Server and Windows Server
• Mobile phone devices (BlackBerry, iOS, Android)
• Windows VPN, Mac VPN Configuration and Administration
• Mac OSX installation and configuration Office for Mac
• Various Printers, scanners, some fax services
• Maintain complete confidentiality and discretion at all times

I am excited to be applying for the position of help desk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in customer support or call center support
• Strong in Microsoft suite of product
• Detailed knowledge of technical aspects of the rolling stock / depot
• Demonstrated Leadership experience / Excellent people management skills
• Demonstrated excellent communication, planning and organizational skills
• General knowledge and understanding of the Six Sigma process
• Knowledge of RAMS standard and norms
• Experience with FRA relations

Please consider me for the help desk support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for tier I and II IT troubleshooting services such as, maintaining, installing, repairing and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software.

My experience is an excellent fit for the list of requirements in this job:

• Fluent with Win7 OS
• Experience setting up iPhones and Android phones
• Certification in A+ preferred
• Strong experience providing courteous and accurate technical support to end users
• Diverse background in technology
• LAN/WAN integration knowledge
• Solid foundation in Internet technologies
• Knowledge of Microsoft DHCP, DNS, and Active Directory

I submit this application to express my sincere interest in the help desk support position.

In the previous role, I was responsible for field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products.

Please consider my qualifications and experience:

• Monitor Service Desk tickets
• Experience using BMC Remedy problem management tool preferred
• Able to interact well with other technical teams
• Familiar with Section 508 compliance
• Experience with Office Products, Internet Explorer, and Windows
• Account administration, password reset experience.Search Jobs US
• Prior Helpdesk experience is strongly preferred
• Installs, configures, and maintains Windows desktop systems/workstations in an R&D laboratory environment