Help Desk Analyst Cover Letter

In response to your job posting for help desk analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.

Please consider my experience and qualifications for this position:

• Navigation of common mobile device platforms (iOS, Android)
• Be willing to work afternoons, evenings, and one weekend day
• Troubleshooting and Supporting VPN
• Troubleshooting and Supporting printers
• Troubleshooting and Supporting Windows
• Experience troubleshooting remotely and on the phone
• Completion of a certificate program in Networking / Hardware support preferred
• Previous work with Windows, Microsoft Products and Active Directory

I submit this application to express my sincere interest in the help desk analyst position.

Previously, I was responsible for service desk support to more than 16,000 users, utilizing approximately 6,000 devices, computers, laptops, wireless devices, PC workstations, printers, and other IT peripherals.

Please consider my qualifications and experience:

• Previous experience with ticketing systems
• Motion Branch and/or Distribution Center operations experience preferred
• Bilingual French or Spanish preferred
• Understanding of purchasing, expense, and payables processes, policies, and systems
• Citrix management support
• OS expert level experience
• PC laptop hardware troubleshooting
• Mobile device management and maintaining

I am excited to be applying for the position of help desk analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for iT support of POS systems, tablets, printers, VeriFone pin pads, bar code scanners, network equipment such as Fortinet firewall devices, cisco switches, and network connectivity equipment.

Please consider my qualifications and experience:

• MS Office Suite, FrameMaker, SharePoint, Adobe Acrobat Pro, Photoshop, SnagIt, Twice-Documentation and E-learning
• Be willing and able to work flexible hours
• Experience troubleshooting Windows and Microsoft technologies
• Knowledge of SAP or a similar CRM system
• Intermediate knowledge of Microsoft products (Outlook, Excel, Word)
• Minimum 6 months technical experience in a professional environment preferred - in-person and/or phones
• Excellent client training and one-on-one support skills
• Experience with "SalesForce.com" service desk tools and/or other Help Desk applications/CRM

Please consider me for the help desk analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for end user training related to workstations, business applications, network equipment, operating systems, printers, Internet connections, telephones, and mobile devices.

Please consider my experience and qualifications for this position:

• Strong independent analysis and problem solving skills
• Strong communication skills (face-to-face, phone and email)
• Help Desk Institute or ITIL certification preferred
• Document Management System support experience preferred
• Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable
• Desktop operating systems (Windows 7, Windows 10, Linux OS)
• Possess an understanding of TCP/IP and networking principles
• Requires software application development and database development experience, project management skills

I would like to submit my application for the help desk analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for client projects such as Office 365 migrations, VPN rollouts, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Basic knowledge of local area and wide area networks
• Internet Explorer (it is a browser based system, navigating through the settings)
• Previous experience in a help desk role/call center
• Microsoft Suite (specifically Outlook & Excel)
• Working knowledge of network and local PC diagnostic utilities
• Experience using IT Service Management systems in a heavy call volume environment
• Experience with ACD systems and performance metrics (abandon rate, avg
• Microsoft MCP/MOS certification