Desk Analyst Cover Letter

I submit this application to express my sincere interest in the desk analyst position.

Previously, I was responsible for second level support to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

Please consider my experience and qualifications for this position:

• POS Support experience
• Daily responsibilities will include answering member's phone inquiries, monitor and check emails
• Create incident tickets using ServiceNow for issues reported in the emails and over the phone
• Regularly check and return voice mails
• Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows 7, 8 & Windows 10
• Strong customer service skills applicable in all situations
• Resourceful troubleshooting skills
• Astute reasoning and logical skills

Please consider me for the desk analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for tier1, first point of contact and basic troubleshooting for customer issues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provide day-to-day customer support for all aspects of IT via telephone, chat, and ticketing
• Maintain accurate and complete records of all customer support interactions using service desk tools and established procedures
• Work as a team member with other technical staff to ensure resolution of the reported incident
• Provide support for Information Technology products and services
• Graduate in any stream (Full Time)
• Knowledge of Microsoft Windows operating systems and associated subsystems
• Knowledge of Microsoft Office Suite and electronic mail systems (specifically MS Outlook)
• Willingness to work in night and weekend shifts (24*7)

I submit this application to express my sincere interest in the desk analyst position.

In the previous role, I was responsible for basic administration of computer accounts and passwords in enterprize Active Directory environment.

My experience is an excellent fit for the list of requirements in this job:

• Competently and effectively communicate technical information, both verbal and written
• Navigate within Windows and MAC environments efficiently
• ITIL informed or (preferred) certified
• HDI informed or (preferred) certified
• Exercise good judgement in all conversations
• Excellent verbal and clarity skills
• Document efforts of resolution/trouble shooting meticulously
• Display commitment to learn and grow

I would like to submit my application for the desk analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for outstanding customer service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests.

Please consider my qualifications and experience:

• Maintain composure during stressful times
• Continual display of positive interactions towards customers and other employees
• Experience with Apple & Microsoft operating systems (primarily Windows 10), Exchange and Microsoft Office
• Endpoint protection products Lumension
• Experience with Video Conference solutions Polycom and presentation systems
• Knowledge of Healthcare IT beneficial
• Working knowledge of clinical terminology and hierarchy
• Demonstrated skills in accuracy and thoroughness paying close attention to detail

I submit this application to express my sincere interest in the desk analyst position.

In my previous role, I was responsible for appropriate technical support to resolve IT related incidents and requests on first contact where appropriate.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of basic desktop and laptop computer hardware and peripherals
• Working knowledge of active directory, MS exchange and MS Lync
• Provide an interface for customers to other UIT departments and distributed IT personnel and provide for equipment purchases, moves, installations, upgrades, training requests, security and user account management
• Maintain currency in IT technical competencies, service offerings, support resources, and organizational structures
• Communicate with a wide range of constituents and knowledge levels regarding technical issues
• Communicate planned and unplanned outages and service status alerts to customers and IT support teams as needed
• Assess problem priorities and classification of problems as hardware, software, and the functional areas they impact and respond accordingly
• Requires periodic after-hours support