Senior Service Desk Analyst Cover Letter

I am excited to be applying for the position of senior service desk analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guidance and direction on the IT enterprise and operational processes, based on ITIL service management best practices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Advanced knowledge of common software packages and a broad understanding of IT Infrastructures
• Advanced knowledge of computer hardware, including Dell, HP, and Cisco
• Significant experience of desktop operating systems, including Microsoft Windows 7 / XP
• Advanced knowledge of a range of diagnostic utilities
• Competent with ITILv3 or related service delivery frameworks
• Proven experience in a customer facing role with a drive to provide a customer focused culture to deliver a service of the highest quality
• Effective prioritisation and project management skills
• Computer hardware components, systems and peripherals

I am excited to be applying for the position of senior service desk analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for backup to other Technology Support Services technicians such as desktop support for computer hardware and software and new user laptop and desktop setup with company standard software.

Please consider my experience and qualifications for this position:

• BlackBerry (BES) / iPhone & iPad configuration & support
• ITIL v3 Foundation qualification or equivalent
• Able to communicate (read & write) in Koreanand other relevant languages will be an added advantage
• Able to communicate (read & write) in Bahasa Indonesia or other relevant languages will be an added advantage
• Experience of working within a similar capacity for a Service Desk / Technical Help Desk
• Familiar with a variety of the IT support concepts, practices, and procedures
• Monitor the request/incidents queues in Service-Now
• Design and develop process requirements, parameters, control plans, flow charts, and instructions

I would like to submit my application for the senior service desk analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for iTIL best practice service management process consulting at a strategic, design, and operational level for the Takeda’s environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Passion for and responsibility to the customer
• Graduate or equivalent qualification in an IT related discipline
• Knowledge of basic desktop/ laptop computer hardware and peripherals
• Knowledge of ITIL Service Management best practices
• Competency in MS Office Suite and MS operating system
• Competency in call center tracking tools
• Advanced desktop support knowledge
• Able to communicate (read & write) in Mandarin or other relevant languages will be an added advantage

In response to your job posting for senior service desk analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for advanced technical support to customers through multiple channels including voice, web, and email using ITIL based best practices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Team oriented approach, with flexibility to adapt to a fast paced and changing environment
• Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office
• Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
• Specialty/Department/Practice –Information Technology/Clinical Help Desk Support
• Strong knowledge of computers, peripherals, and configurations, commonly installed business software (e.g., Microsoft Office)
• Expert knowledge of Microsoft and MAC products
• ITIL Knowledge is highly appreciated
• HDI and Knowledge Centered Support certification considered an asset

In response to your job posting for senior service desk analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for desktop support which includes installing, upgrading and configuring software and hardware on desktop, laptop and surface devices onsite and remote.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Review and evaluate process techniques and methods and conduct research to identify new methods or techniques
• Select and implement new processes
• Analyze performance data on processes and compile reports for management
• Analyze process designs and investigate root causes of failure
• Work closely with other support groups
• Commitment to task with high motivation and sense of urgency
• People supervision and motivation experience is desirable
• SC clearable