Service Desk, Senior Cover Letter

I am excited to be applying for the position of service desk, senior. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for its users with mobile and remote access services to include BlackBerry, Apple iOS and Citrix Remote Desktop technologies.

Please consider my experience and qualifications for this position:

• Exposure to Casper, Confer, VMs, 8x8, AV/VC equipment
• Experience with desktop and server Windows based operating systems
• Service desk operation experience
• Familiar with ITIL, in particular Incident management, knowledge management
• Working experience in SD process and tool development
• Other languages German, Finnish, Swedish
• High School Diploma or equivalent vocational training and/or on-the-job training
• May need to lift and transport moderately heavy objects, such as computers or peripherals

Please consider me for the service desk, senior opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for installation, maintenance, advanced troubleshooting and on-going support for AD, Citrix, VMware, Exchange, VDI, EMS, BlackBerry, RightFax, and Skype environments.

Please consider my experience and qualifications for this position:

• Experience with some end point encryption tools
• Wireless Technologies understanding Meraki, Cisco, Aerohive, Ruckus
• Experience with MS Active Directory, Vmware, Citrix vDesktop
• Successful experience in dealing with interpersonal customer service situations
• Knowledge of Windows 7 and Microsoft Office Suite, web browsers, PC hardware, PC Networking (TCP/IP, DHCP, ), Active Directory and mobile device support
• Run the Computing Services Help Center, the primary end user IT support vehicle for Computing Services
• Direct the activities of the Desktop and Executive IT Support teams
• Lead the development and growth of a new endpoint leasing service

I submit this application to express my sincere interest in the service desk, senior position.

In my previous role, I was responsible for senior technical expertise and knowledge of the BlackBerry solutions to BlackBerry customers in a presales and post sales consulting capacity.

Please consider my qualifications and experience:

• Has an understanding of working within budget
• Experience of the core Microsoft Office packages is essential and knowledge of SAP or similar HR systems is preferred
• Experience within a HR department is preferred
• Previous customer services experience preferred
• Previous HR experience (essential)
• Design marketing plans for particular audience segments across owned, paid, and earned media channels - supported by a rationale for why, when, and how each channel should be used
• Craft messaging and content that fits the audience mindset/needs and maximizes the strengths of each channel or communication experience
• Understand customer needs and refine messaging through surveys, interviews, product usage and competitive analysis

I would like to submit my application for the service desk, senior opening. Please accept this letter and the attached resume.

Previously, I was responsible for end-user support of Blackberry, iPhone and other Smart phones, including activation, BES accounts, and troubleshooting requests.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Partner with Product Management team to distill key functionality and benefits into core product marketing messages
• Plan and execute product/feature launches across cross-functional teams including Product Management, Marketplace, Marketing, Support
• Work with Product Managers to establish a continuous feedback loop to influence the product development roadmap and mitigate product gaps
• Dream up engaging product demonstrations that are used on stage, in videos and are the basis for customer engagements in the buyer journey
• Certification in a process based platform including programs equal to
• Windows 7 or higher level Microsoft certification
• Microsoft Deployment Tools (MDT) Server experience – level 2 or 3 skillset with this application (level 2 = advanced, level 3 = expert)
• HP Desktop experience, Lenovo Laptops experience

I submit this application to express my sincere interest in the service desk, senior position.

In the previous role, I was responsible for mobile device support for Blackberry, Iphone, and Android devices.

Please consider my experience and qualifications for this position:

• Work frequently across organizational boundaries to provide a streamlined support experience for campus end users
• Share information openly on service health, performance, and activity with service managers and ITSM staff
• Develop global Service Desk team to ensure excellent global end-user support
• Ensure the successful delivery of end-user tools and services that enable Splunkers to their job
• Manage vendor relationships for all solutions that fall under the Global Service Desk
• Set the strategy for the overall Global Service Desk including but not limited to building out coverage model, anticipating workforce growth
• Partner with IT Ops and Business Applications to ensure IT services are being effectively utilized by Splunkers and make appropriate course corrections
• Be a role model for members of the Global Service Desk