Service Desk Cover Letter

I would like to submit my application for the service desk opening. Please accept this letter and the attached resume.

Previously, I was responsible for first and second level technical support of desktop computers to team members in home office and at remote locations; Respond to user requests for service relating to hardware and software issues; Diagnose problem, determine nature and extent of support needed and resolve problem.

Please consider my qualifications and experience:

• Experience supporting a minimum 100 seat Windows 7/8 or 10 and iSeries and AS/400 environment
• MCP (Microsoft Certified Professional) or A+ certification preferred
• Infor XA (Mapics) and JD Edwards experience preferred
• Experience with Microsoft Excell
• An extensive background check and credit check will be conducted on all applicants
• Provided assistance via phone, email, messenger, deskside support
• Support the various shift work schedule in a 24x7 Operations Center
• Basic knowledge of the principles, methods, and techniques used in computer troubleshooting and support

Please consider me for the service desk opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Successful experience working in a high-volume phone call atmosphere
• Knowledge of IT concepts, practices and procedures and troubleshooting inquiries/incidents
• Experience troubleshooting Tier I tickets
• EUC, Ticketing and resolving
• Monitor Security ID Administration
• Skype Support
• AWS Workspace support
• Citrix/RSA /Duo Support

In response to your job posting for service desk, I am including this letter and my resume for your review.

Previously, I was responsible for first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices.

Please consider my experience and qualifications for this position:

• Willing to work on odds hours
• CompTIA Security + CE and ITIL Foundation upon hire
• Help Desk Institute (HDI) Certification within 30 days of hire
• Microsoft Technology Associate (MTA) within 30 days of hire
• Provide technical and procedural advice, assistance, support and problem resolution to client associates relating to the full complement of IT systems, hardware and software
• General understanding of networking technologies and troubleshooting
• Knowledge of Windows 7and LAN/WAN environment
• Familiarity with MS Office Suite, Mobile Devices, and MS Outlook

I would like to submit my application for the service desk opening. Please accept this letter and the attached resume.

Previously, I was responsible for first level troubleshooting and resolution of problems pertaining to organization's PCs, laptops, smartphones, mobile care carts and printers.

Please consider my qualifications and experience:

• Demonstrable experience or knowledge on Microsoft desktop technologies (Windows 7, Office, Outlook, Active Directory, Exchange)
• Monitor incoming incident tickets and process them on first-in first-out based on priority, including tasks related to identifying and troubleshooting application issues/alerts
• Co-ordinate incident resolution activities across internal groups and 3rd party vendors to ensure customer incidents/requests are resolved within SLA
• Perform root cause analysis, proactive outage communication and client relationship management in partnership with Infrastructure Service Support team members
• Tier 2/3 support (preferred)
• Support Center certification (preferred)
• Experience providing helpdesk type services in another large corporate environment, in support of both standard technologies such as desktop software and printing, business applications for an insurance, financial, or related industry
• In Person with Manager and Supervisor

I submit this application to express my sincere interest in the service desk position.

In my previous role, I was responsible for first level troubleshooting and resolution of issues pertaining to organization's PCs, laptops, smartphones, mobile care carts and printers.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Incident Management & Service Request fulfillment lifecycle
• Pending ticket management in End User Computing Environment and Dispatch Support
• Service Desk Support , Monitor Security ID Administration, It includes the administration of Active Directory password resets, group management (role based provisioning) and the execution of documented job steps upon account termination
• Local and Network Printer support
• Wireless support (when necessary with the instructions and support of network SME)
• Service incoming requests from end users via both telephone and e-mail, adhere to a high level of Customer Service
• Document all pertinent information including all user detail, nature of problem or issue
• Prioritize and schedule events