Desk Side Support Cover Letter

Please consider me for the desk side support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for all levels of desktop support for Windows 7/ Windows 10 and macOS configurations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working Printer Knowledge, Preferably
• Some team handling experience is preferable
• Effect of IT disaster
• Systems and data access
• SW licensing
• Project supervision and coordination of the IT resources related to projects
• Share resources and skills within the territory/Europe
• Propose training requirements for IT employees to the actual IT needs

Please consider me for the desk side support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical infrastructure and end user support while monitoring systems and updating ticket queues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Rapidly establish a good working relationship with other professionals in order to make necessary repairs
• Graduated in Bachelor of IT or related field
• Having knowledge or skills in Trouble ticketing applications, good analysis and troubleshooting PC issues
• Can communicate both in English writing and verbal
• Positive thinking, solving problems, and be good relationship with others
• Prior experience with troubleshooting systems
• Embrace change if it will provide future benefits
• Previous experience supporting a large corporate is preferred

I submit this application to express my sincere interest in the desk side support position.

Previously, I was responsible for tier 1 & 2 PC Windows 10/Mac OSX Support.

Please consider my experience and qualifications for this position:

• In collaboration with the Central Infrastructure Team, develop, coordinate/manage projects aimed at improving and/or reducing costs of the in-area IT environment
• Divisional and Business Applications
• Focus on IT Infrastructure within the three IT Groups in the European IT Organization
• Address and coordinate application- and divisional requests and issues, directly
• Advanced IT technical skills - leadership and administration skills are beneficial
• Flexible attidude towards working hours
• Install and configure computer systems, diagnose hardware / software faults, Multi-function printers
• Set up new users in Microsoft Windows Active Directory and LDAP

In response to your job posting for desk side support, I am including this letter and my resume for your review.

Previously, I was responsible for 2nd level support Apple Mac OSX, Windows 7/10, iOS, and Android support to executives located on the Culver City campus and home office visits.

Please consider my qualifications and experience:

• Set up new user email accounts and initial configuration of the PC
• Configure user access rights for various applications
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Provide support, including procedural, manual documentation
• Run network applications to support systems and users
• Support new applications
• Work continuously on a task until completion
• Prioritize and manage several open cases to Service Desk

Please consider me for the desk side support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for infrastructure support for production and pre-production Endur environments for business units in the APAC and EMEA regions (general troubleshooting, Remedy ticket generation, Windows administration, Citrix administration, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience supporting and troubleshooting WAN, LAN, Wireless LAN, Voice over IP, and Video over IP is preferred
• A+/MS certification or comparable (preferred)
• Familiarity with government security and accessibility guidelines
• IT/Customer service experience (good people skills) in an Enterprise Help Desk environment with SLA requirements
• Technically proficient and experienced in providing IT support
• DoDD 8570 Level II certification (CompTIA Security+ Certification)
• Microsoft Certified Professional (MCP, MCSA, MCSE)
• A+ certification is highly preferred