Help Desk Support Specialist Cover Letter

I am excited to be applying for the position of help desk support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for assistance to Network administrator in problem resolution for users at both the Network and PC levels for hardware and software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Be very familiar with Apple products, able to troubleshoot iPhone issues and the use of MDM product Airwatch
• Flexibility to be on call for off-hours support on a rotational basis and occasional travel to other locations
• Office printer proactive maintenance, repair and toner cartridge replacement
• Novatime time clock troubleshooting and maintenance
• Building security access provisioning and de-provisioning
• Build rapport with all business computing end-user community
• Maintain data integrity and system security for the desktop environment including installation of all anti-virus software and ensure virus definitions are up-to-date
• Perform preventative maintenance of printers, printer consumables, bar-code RFID and video surveillance equipment

Please consider me for the help desk support specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for day-to-day technical support to employees’ software & hardware for local and remote users in a timely manner.

Please consider my qualifications and experience:

• Interface with application vendors as needed to resolve specialized issues
• Highly self-motivated, self-directed and keen attention to detail
• Maintain high level of confidentiality with company information
• Intermediate understanding of LAN/WAN technologies
• A+/Net+ preferred
• Familiarity with Excel, PowerPoint, Outlook, Word and Database Software Understanding of Databases and knowledge Management tools
• Experience in Citrix environment, including knowledge of viruatlization software including Citrix Xendesktop, Citrix ZenApp, Terminal Servers and VMWare
• Knowledge of and proficiency in troubleshooting TCP/IP connections

Please consider me for the help desk support specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for tier 1 service or phone support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.

Please consider my experience and qualifications for this position:

• Perform post-resolution follow ups with help desk customers to ensure satisfaction
• Assist in maintaining and updating IT incident & tracking software system and IT incident policy/procedures
• Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
• Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
• Interface with application/hardware vendors as needed to resolve specialized issues
• Knowledge of advanced computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers (TEC, HP, Zebra, Canon, Ricoh)
• Knowledge of RFID mobile scanners including Motorola and Zebra
• Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, and Microsoft Exchange, Microsoft Terminal Services (RDP) and Video Surveillance Systems

I am excited to be applying for the position of help desk support specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for desktop support services including PC/laptop setup, configuration, and troubleshooting for both office users and manufacturing equipment systems.

Please consider my experience and qualifications for this position:

• Microsoft Active Directory user, group and computer object administration
• Microsoft Exchange mailbox provisioning, de-provisioning and account maintenance
• User device provisioning, including laptop, desktop and mobile, desktop phone
• Office printer proactive maintenance and repair
• File share maintenance and security
• Act as an escalation point for advanced or difficult help requests to IT Operations / Management
• Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware peripherals and configuring systems and applications
• Assist in setup and imaging of new computers

In response to your job posting for help desk support specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for first level support when necessary to customers, assisting them with hardware and software problems as they relate to all Technology via phone, email, or remote desktop support.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of mobile device management Windows desktop management
• Experience in System Center Configuration Manage
• Extensive knowledge of the Windows operating systems
• Expert in hardware break/fix and troubleshooting
• Knowledge of MACS, handhelds, and other peripheral devices
• Flexibility to work necessary shifts to accommodate our 24/7 /365 coverage requirements
• Understanding of oncology department workflow
• Understanding of training principles and being able to explain technical information clearly and succinctly