Support Senior Analyst Cover Letter

I submit this application to express my sincere interest in the support senior analyst position.

In my previous role, I was responsible for limited IT support for Red Hat associates that will include the installation of laptop operating systems, or image provisioning of Red Hat Enterprise Linux (RHEL), MacOS, and Windows.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Develops and maintains an understanding of overall business functions
• Broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans
• Assists with the documentation of new and revised departmental procedures
• Gathers information, analyzes data and trends, identifies root causes, and develops work products
• Performs research, analysis, and resolution of account issues through the use of reports
• Generates and/or develops regulatory and management reports
• Expert in Excel, including pivot tables, writing macros, Hlookups, Vlookups
• Experience with IT unit financials, yearly budgeting and pricing process

I submit this application to express my sincere interest in the support senior analyst position.

In the previous role, I was responsible for expertise in Red Hat Enterprise Linux and CentOS.

Please consider my qualifications and experience:

• Experience with Microsoft IIS and/or Apache
• Knowledge of PowerShell, Shell (Linux,) or other scripting tools
• Proficient in management tools including OMS, SCCM, Parallel, InTune, Windows 7 and Windows 10, O365
• Experience with migrations, such as a domain migration, email migration
• Established work history of strong customer service
• General knowledge of client business functions and client business processes
• Skilled at listening and persuading
• Experienced in supporting change management efforts

I submit this application to express my sincere interest in the support senior analyst position.

Previously, I was responsible for technical consulting, assistance, and enablement to Red Hat partners on Red Hat CloudForms, OpenShift by Red Hat, and related platform technologies.

Please consider my experience and qualifications for this position:

• Ensures services and components meet agreed performance targets and service levels
• Uses appropriate systems, tools and documentation to maintain the hardware/software register
• Participates in system reviews to identify problems, solutions and needs for upgrades
• Maintains and monitors system security and access
• Providing guidance and coordinating work of other staff providing technical support
• Providing input to IT and Business Leadership on budget requirements for own area
• Supporting the UKMEA-Europe IT Support Group in delivery of region-wide projects
• Manages own staff in terms of workload allocation and quality of delivery

I would like to submit my application for the support senior analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical support and engineering services to subscribers of the Red Hat storage portfolio, including Red Hat Ceph Storage and Red Hat Gluster Storage.

My experience is an excellent fit for the list of requirements in this job:

• Working knowledge of SAP Basis Administration is preferred
• Prior experience in managing SOWs is preferred
• Experience with SDLC methodology in support of applications is preferred
• Significant experience in supporting Windows pc’s, Windows Server and Active Directory
• PC building using MDT
• A good knowledge of Networking including TCP/IP, DNS, DHCP
• Background in supporting and troubleshooting production applications and systems
• Experience with end-user documentation and communication

I would like to submit my application for the support senior analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical consulting, assistance, and enablement to Red Hat partners on OpenShift by Red Hat and related application development technologies.

Please consider my qualifications and experience:

• Tools and Automation
• Support Software / Hot fix / Patch deployment
• Interact with business teams to prioritize incident tickets
• Significant experience in a similar role supporting customers on technical, software or database related issues
• Able to learn new applications/processes on the job
• Able to rapidly absorb new technical information and apply it effectively
• ASP .net and MVC
• Experience with multiple Functions/businesses and/or international business experience