Ops-Support Cover Letter

In response to your job posting for ops-support, I am including this letter and my resume for your review.

In the previous role, I was responsible for on site leadership & management of all incidents, batch job monitoring and escalation, with adherence to incident & release management principles.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience in international instrument flight procedure design
• Familiarity with obstacle analysis
• Experience with instrument procedure design tools/software
• Expertise in problem solving and analyzing large scale distributed systems
• Food service experience, in a cafeteria-style setting
• Successful completion of a Level 2 background screening and drug testing
• Eagerness to learn new systems and skills
• Basic knowledge with SQL databases

I would like to submit my application for the ops-support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for first level technical support of network and desktop equipment and provides basic training on network and use of office tools at a local site.

Please consider my qualifications and experience:

• PeopleSoft experience would be considered an asset
• Provide real-time queue monitoring and management at an intra-day level with the aim to maximize resources efficiency
• Work with the respective contact centres to ensure that the partners schedule are in line with the global schedule and adjusted accordingly
• Analysis and tracking of shrinkage data
• Monitors attendance and schedule adherence
• Proven experience in global, multi-channel large contact center operations
• Experienced user of call centre scheduling software (Aspect preferred)
• COPC certification is an advantage

I submit this application to express my sincere interest in the ops-support position.

In my previous role, I was responsible for on-call (on-site if necessary) support and after office hours/weekend/public holiday support as needed, covering application support and application change deployment.

Please consider my experience and qualifications for this position:

• Knowledge to seek consultation from supervisor when needed
• Medical office skills
• Strong working knowledge of international and domestic business practices
• High level of proficiency in Microsoft Excel and MS Office
• Proven analytical and data interpretation experience
• Understanding of Net Promoter Score (NPS) methodology and measurement
• COPC certification would be an advantage
• Previous experience working in customer support or in social gaming companies

I am excited to be applying for the position of ops-support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for white glove ime-sensitive application, market data, and hardware platform support for all US front office personnel.

My experience is an excellent fit for the list of requirements in this job:

• Excellent customer-facing skills and etiquette
• Experience with iOS and Android platforms and devices, preferred
• Cost and HC management experience
• Minimum Grade 12 education or equivalent knowledge and skills acquired through related work experience
• Some warehouse and office experience
• Able to work with minimum supervision in a team environment
• Able to handle multiple tasks, establish and coordinate work priorities
• Good driving record – need to provide driver’s abstract

Please consider me for the ops-support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support on replenishment and management of stock of office consumables and IT equipment;.

Please consider my qualifications and experience:

• Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals
• Ensuring service delivery adherence to established service level agreements
• Maintaining accurate hardware inventory
• Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity
• Strong technical knowledge of the operational aspects related to brokerage and advisory services/products
• Understanding of Company workflow and overall system processing
• Experience in relational and dimensional databases modeling
• Experience working on a project team using a waterfall and/or agile SDLC methodology