Service Support Analyst Cover Letter

I am excited to be applying for the position of service support analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for general technology systems administration, including general server maintenance, software patching, backups / restores, and end-user account and permissions administration, following guidelines and direction from the ETS management team.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Fluent in both Oral and written language for English and Japanese
• Extensive experience in KPI reporting, data mining, to include creation of dashboards
• Solid understanding of Windows Operation System (Windows 7 and later)
• Experience on supporting of Market Data applications
• Good knowledge of Network (TCP/IP) and PC hardware/software
• Experience on Desktop image builds creation
• Experience on Windows Host Scripting language and the like is an advantage
• Exceptional interpersonal and comprehensive skills

I am excited to be applying for the position of service support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for tier 1 PC Windows 10 & Mac support for OS 10.11 and on.

My experience is an excellent fit for the list of requirements in this job:

• Experience in Spring Security to manage client sessions and secure application pages
• Hosted web applications on WebSphere with Linux
• Have written test cases with JUnit and utilized Log4J for debugging to create robust applications
• Managed project dependencies and building with Maven
• Collaborated in team environments using Agile methodologies
• Experience in Stored Procedures
• Struts, Bootstrap, DB2
• Knowledge on Data Stage (ETL)

I would like to submit my application for the service support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for local and remote system support and server administration to Linux Servers (SuSE, Red Hat) and some Microsoft OS environments including system administration and storage management functions.

Please consider my experience and qualifications for this position:

• Self-starter and confident communicator
• Organize with good attention to detail
• Demonstrates good use of initiative
• Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies
• Knowledge of Service Desk operations
• Knowledge of installation, configuration, troubleshooting and maintenance of desktop hardware and software
• Knowledge of Mobile Device Management, including Windows Phones, Apple Devices
• Good understanding of ITIL v3 and qualified at foundation level desirable

I would like to submit my application for the service support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical expertise in the areas of performance management, server administration, virtual server technology, enterprise storage area networks, backups and disaster recovery;.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Quality Center, Service Now, Rescue, People DB, People Admin tool
• Assist in the development of polices and standards in all areas of design
• Ensure that the design service maintains the integrity of the IT enterprise and supporting environments
• Provide recommendations for the definition of services and service packages, service package descriptions, interfaces, dependencies, and consistency between the service catalog, portfolio and configuration management
• Coordinate planned changes with the Change Management Process Owner for all planned service implementations
• Perform a semi-annual process review and recommend initiatives/opportunities for consideration
• Solid knowledge and experience with ITSM tools such as Remedy or ServiceNow
• Experience in writing Shell and Perl Scripts

Please consider me for the service support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for application support for core IT systems, including systems in use by internal IT groups Exchange, Help Desk, Security Administration, etc).

My experience is an excellent fit for the list of requirements in this job:

• Tertiary educations are desirable
• Certifications in ITIL is desirable
• Customer service oriented and good team player
• Knowledge and experience in Incident Management and Request Fulfilment processes
• Unix – Good knowledge on Unix OS and its commands along with some scripting skills
• SQL- Good knowledge of SQL and Database concepts
• Protocols – FTP, sFTP,TCP/IP
• Putty, Toad