Customer Service Technical Support Cover Letter

I would like to submit my application for the customer service technical support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for customer technical support which enhances the ability of our customers to understand the complexities of our products and use our products in their applications.

Please consider my experience and qualifications for this position:

• Basic understanding of quality requirements of the Aerospace Industry
• Familiar with Microsoft Office (Excel, Word, CRM, Powerpoint
• Familiarity with wireless technology
• Other IHC Technical Support duties as needed
• Basic computer navigation and technical skills
• Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC and Macs
• Minimum 6 months experience providing service to customers in some capacity (via phone, chat, in person)
• Handle multiple computer applications at one time

I would like to submit my application for the customer service technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical sales assistance to our customers by helping them understand the features of Dolby Products leading to successful sales of our products.

Please consider my experience and qualifications for this position:

• Understanding of technical components including equipment, concepts and procedures
• Pro-active personality who likes to work within a hectically & dynamical environment
• Passion for helping others in a customer-facing environment and thrive in troubleshooting and solving operational and technical inquiries
• Decisive, action-oriented, able to take ownership of open issues and interface successfully with key stockholders throughout the organization
• Experienced in set-up, installation, Networks & PC Windows XP
• Excellent communication, follow-through and organizational skills
• Maths and English GCSE (C+)
• Good working knowledge of basic computer programmes

I submit this application to express my sincere interest in the customer service technical support position.

In the previous role, I was responsible for on-going technical support to the US Mint users using a variety of systems and software, including windows 10 and operating systems as well as some MAC OS.

Please consider my experience and qualifications for this position:

• Successful completion of pre-employment assessments and a background check
• Be able to guard client information closely by ensuring that no cell phones, pens, tablets, devices that capture information are in the work area
• High Speed Cable Internet Service (10 megabits download and 3 megabit upload) from a reliable cable provider
• Excellent Interpersonal and communication skills, including telephone and emails skills
• The self-discipline and independence to work remotely from home
• Familiarity with the gaming environment and the modern gaming consoles
• Minimum keyboard skills of 35 WPM (verified with typing test during application process)
• A 20-inch computer monitor

I submit this application to express my sincere interest in the customer service technical support position.

In my previous role, I was responsible for technical support to customers and our sales team for all products and systems in the field.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of business operating systems SAP or ERP systems
• Experience with Sales Objectives
• Experience in entertainment programming, managing linear/ OTT channels, streaming and VOD industry, mobile devices, excellent problem solving, debugging and troubleshooting skills
• Basic computer and typing skills including but not limited to Microsoft Office products
• Prior knowledge or use of the LoanVantage and /or Quick Decision products is preferred
• Knowledge of agriculture customers
• Intermediate to advanced Microsoft Excel knowledge is preferred
• A proven track record in troubleshooting electromechanical / electronic systems Customer Service experience - preferably within the healthcare domain

Please consider me for the customer service technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for feedback to our product teams and leadership to identify and drive suggestions for product features and enhancements that will make interacting with our products and services easy and simple for our customers and increase value to both our customers and TU.

Please consider my experience and qualifications for this position:

• Certification in similar files like MCP, ITIL, CCNA will be preferred
• Knowledge of office software (Microsoft Suite) and database
• Knowledge of the SAP environment (an asset)
• Excellent command of written and spoken French
• Perfect command of written and spoken English
• Meticulousness and perseverance
• Have a good sense of urgency
• Strong capacity for judgement and analysis