Technical Service Cover Letter

I submit this application to express my sincere interest in the technical service position.

In the previous role, I was responsible for routine service and maintenance on Heraeus Electro Nite equipment, such as sensors, poles, instruments and related systems.

My experience is an excellent fit for the list of requirements in this job:

• PhD or MS in Moelcular biology or related field with lab experience
• Self-motivated to take ownership of complex information and customer interactions
• Post secondary education in a computer-related environment and/or comparable work experience
• Advanced Internet expertise, including theory and applications
• Advanced working knowledge of TCP/IP stack installation and troubleshooting
• Strong PC hardware and software diagnostic skills
• Previous Customer service or help desk experience, preferably in a call centre environment
• Flexibility to work any shift including evenings, weekends and holidays

Please consider me for the technical service opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical assistance to customers related to the performance of our products on their converting equipment, or on their customer’s equipment.

Please consider my experience and qualifications for this position:

• Using hands to finger/handle/feel, reaching with hands/arms, climbing/balancing, stooping/kneeling/crouching/crawling, talking and hearing over 2/3 of time spent on the job
• Periods of standing 1/3 to 2/3 of time spent on the job
• Walking and sitting under 1/3 of time spent on the job
• Periods of lifting/carrying up to 10 pounds over 2/3 of time spent on the job with lifting/carrying of up to 25 pounds 1/3 to 2/3 of time spent on the job and lifting/carrying of up to 50 pounds under 1/3 of time spent on the job
• Technical School Graduate or equivalent experience
• Experience in a product development, application development or technical service environment
• Experienced in organic chemistry
• Experience with IT systems such as SAP would be advantageous

In response to your job posting for technical service, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical support at NASA’s Michoud Assembly Facility to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Please consider my qualifications and experience:

• Fluent in Chinese and good spoken and written English
• Good aptitude to understand details of the system and related process knowledge
• Project engineering experience is preferred
• Substantial lab experience in molecular biology together with first hand practical experience of the most frequently used techniques
• Mentality as a service provider with strong scientific background
• Analyse the condition and/or failures
• Accurate data entry and analysis of any trends
• Good experience in NT Server 4.0, Lotus Notes Mail (Client/Server), and support in PC hardware/operating systems/office •applications/LAN/Networking equipment

I would like to submit my application for the technical service opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support for resolution including, equipment functionality, equipment configuration, application support, software downloads, and network connectivity.

Please consider my qualifications and experience:

• Technical certifications in areas of expertise (Cisco, Juniper, Red Hat, MS, ITIL, Nortel)
• Layer 2 and 3 networking technologies (Cisco 6500 series & Juniper devices) configuring and troubleshooting VRFs and VLANs
• Review ASA configurations and work with Security Teams to drive problem resolution
• Service Processes
• Good English command.- Applicants should possess good knowledge in MR applications and products.- Experience from analytical troubleshooting
• Managing the product support relationship, relating to all product quality and technical support issues, with specific assigned CMG account customers
• Supporting the “find-it” triage leg of the As Delivered and Field Quality initiatives
• Working with CMG setting standards and improvement action completions to meet continuous improvement and satisfaction targets

I submit this application to express my sincere interest in the technical service position.

In the previous role, I was responsible for technical support including server support, equipment functionality, equipment configuration, application support, software downloads, and network connectivity.

Please consider my experience and qualifications for this position:

• Knowledge of laws, regulations, methods and techniques of pest and termite control
• Proactive, highly enthusiastic and energetic
• Experience in accomplishing installation of equipment, cables, cabling, building of custom cables, cable and equipment labeling, physical configuration audits (PCAs), and redlining of provided prints, drawings and technical documentation
• Working knowledge of MS Office Suite including Word, Excel, Access, PowerPoint and Visio
• Current Security+ and/or Hardware and/or Networking related certifications
• C 'class vehicle license
• IT Ticket is beneficial, not essential
• Education Level H.S