Operational Support Resume Samples

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LK
L Kessler
Liana
Kessler
65957 Greyson Valley
Los Angeles
CA
+1 (555) 412 7079
65957 Greyson Valley
Los Angeles
CA
Phone
p +1 (555) 412 7079
Experience Experience
01/2016 present
San Francisco, CA
Operational Support Manager
San Francisco, CA
Operational Support Manager
01/2016 present
San Francisco, CA
Operational Support Manager
01/2016 present
  • Responsible to develop CDC systems e.g. (Warehouse Management System) Material Flow System for operational business
  • Lead and develop co-workers within the area of responsibility
  • Proactively establish and maintain effective working team relationships with all support departments
  • Develop IVR, GE DELIVERS and paperwork onboarding process for new contractors
  • Direct Banking Projects – coordinates Direct Banking's response to new and existing Consumer Finance and deposit products, programs, promotions and acquisitions and develops and delivers associated training. Ensures communication of pertinent information throughout Direct Banking
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Utilising and assisting in the development of documentation and company-specific training procedures; by collaborating with key internal / external stakeholders to develop and achieve best practices within our Standard Operating Procedures
10/2008 07/2015
Boston, MA
Operational Support Analyst
Boston, MA
Operational Support Analyst
10/2008 07/2015
Boston, MA
Operational Support Analyst
10/2008 07/2015
  • Taking ownership of operational issues and perform short-term resolution, and escalate/develop preventive measures for long term solution,
  • Providing Operational Support on Reporting, Quality Management, Project Support and coordination
  • Work with the Management and Quality teams to ensure coverage over the Escalations received from the customer
  • Working knowledge of system management tools and logical file systems
  • Using the "Follow the Sun" application support model, working with peers in other geographical offices to provide handover,
  • Identifying and developing process improvement areas through automation/process change,
  • Provide weekly status updates to manager on projects and tasks
04/2002 09/2008
Phoenix, AZ
Operational Support
Phoenix, AZ
Operational Support
04/2002 09/2008
Phoenix, AZ
Operational Support
04/2002 09/2008
  • Meets with the Operational Management team regularly in order to provide feedback on quality performance, trends and focus areas
  • Provides recommendations on the action to be taken in order to improve performance across Customer, Business and Compliance metrics
  • Ensures that the standards of the Merchants Quality Management Framework are applied and managed effectively within the Business Unit/s
  • Identifies process improvements and highlights to management
  • Analyses quality of service in order to perform root cause analyses and determine trends, challenges and improvement opportunities
  • Establishes and implements programs for quality improvement, and successful measurement criteria
  • Analyses schedules and makes recommendations for improvement , including impact on budget
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills Skills
  • Excellent verbal and written skills. A high level of interpersonal communication skills with the ability to influence, support and coach key stakeholders
  • Attention to detail
  • Ability to adapt style in order to deal with individuals with differing skills sets, including Senior Management
  • Strong Excel and PowerPoint skills
  • Ability to work to high standards whilst under time constraints
  • Analysis Analytical Ability
  • Knowledge sharing (2)
  • Technical expertise
  • Analysis
  • Tenacity
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15 Operational Support resume templates

1

Specialist, Operational Support Resume Examples & Samples

  • Provide first and second level telephone and remote control support for all in-house supported hardware and software solutions
  • Accurately document support cases in the call tracking system, escalate non-completed matters, follow up with users, and close issues
  • Liaison and cross-reference all outbound support calls to 3rd Party vendors
  • Assist in the maintenance of processes operating on I.T. systems
  • Provide support for hardware and software rollout projects
  • Assist in promoting the efficient and effective use of technology
  • Conduct internal team training
  • Other duties as assigned
  • Information Technology Degree/Diploma or an equivalent combination of education and experience
  • 1-2 years experience in a desktop or technical support role, preferably in a mid to large size organization
  • Working knowledge of Windows XP Professional and Microsoft Office 2003
  • A good understanding of Windows 2000/2003 Server
  • Familiarity with network operations center environment
  • Understanding of PC hardware, including printers
  • Available to work shift work including mornings, evenings and week-ends
  • Strong verbal and written command of English language
  • Inspire with Service
  • Lead with Passion
  • Own it with Pride
  • Earn lasting Relationships
2

Operational Support Representative Resume Examples & Samples

  • 1-2 years relevant operational support experience
  • Ability to work with all levels of internal and external customers while providing exceptional customer service
  • High attention to detail and strong organizational skills
  • Ability to work to tight deadlines and multi-task without comprising quality of work
  • High skill-level in MS Office applications (Word, Excel etc.)
  • Fluency in one of the following languages is desirable (Spanish, French, Italian, Russian).***
3

Operational Support Engineer for B Vault R d Resume Examples & Samples

  • Machine/Application configuration management
  • Scheduling and coordinating machine/application maintenance
  • Real-time troubleshooting
  • Operating and maintaining run-book procedures
  • Providing level 1 user support
  • Basic upkeep and enhancement of scripts (perl, python, shell, etc)
  • 3+ years experience in development/support roles on a software system
  • Working knowledge of Unix command line and a programming (scripting) language
  • Detail oriented with strong written and verbal communication skills
  • Desire to learn and provide excellent customer service
4

SAP Developer / Operational Support Resume Examples & Samples

  • SAP Process Integration (PI)
  • SAP Netweaver Business Warehouse (BW)
  • Preferably with 2-4 years of experience in Project Management
  • Open to work on shifting schedule
  • 2- 8 years of experience as a Developer or Operational Support in any of the following SAP modules
5

Service Desk Operational Support Analyst Resume Examples & Samples

  • Report development and analysis
  • Various administration tasks including presentation development, trends assessments, shift coverage scheduling, etc
  • Providing Operational Support on Reporting, Quality Management, Project Support and co-ordination
  • Define and propose improvement plans for descending trends identified
  • Work together with other team members in order to ensure service level agreements are met
6

Director Card Benefits Operational Support Resume Examples & Samples

  • Evaluating strategic fit of a given benefit or suite of benefits based on issuer goals, portfolio characteristics, spend analysis and research
  • Developing Cardholder-facing messaging and best practices to help deliver an optimal Cardholder experience
  • Partnering with Visa’s broker on all core needs to ensure a compliant program that appropriately mitigates risk and exposure for Visa and its issuers
  • This position interfaces with various cross-functional Visa teams, creative agencies, and Visa’s insurance broker, and is responsible for supporting the internal operations for Card Benefits at Visa, ensuring processes are well-documented, and leading content management efforts for all operational and sales support artifacts
  • Conduct and maintain an inventory of all collateral, content owner, and where it is resident (e.g. Operational Overviews, Enrollment Forms, Marketing Guides and content, Product Implementation Guides (PIG), Enrollment Kit)
  • Be the central recipient for content changes from Product Teams and other key stakeholders, and ensure necessary updates are carried across documents
  • Collect required edits, partnering as needed with internal and external partners for approval, and then coordinating with creative agency to make document changes
  • Ensure version control and global replacements (online content management and notifying key stakeholders who may have saved the older version to prevent it from continuing to circulate)
  • Develop and maintain a dashboard of collateral, updates on deck, timing, and scope to provide insight into time and cost
  • Serve as the lead for insurance vendor risk assessments and certifications, partnering with Visa’s broker as appropriate and acting as primary liaison between Visa internal sourcing and risk teams and providers; ensure timely and accurate completion of risk-related documentation
  • Serve as the lead for development of operational content, ensuring clarity and consistency in support of various stakeholders, serve as the lead to ensure consistent content resides on Visa internal sites, and across media/sources
  • Create and produce key operational performance dashboards to facilitate information flow across teams for various business metrics; refresh data, providing business insights to socialize performance with various stakeholders
  • Lead continuous improvement efforts to improve efficiency and effectiveness of operational practices
  • Support better management reporting, information flow and management, enhance business processes and organizational effectiveness
  • Participate in AOP budgeting, forecasting and planning process
  • Manage and increase the effectiveness and efficiency of cross-functional relationships (CBSI operations, Finance, Ops Regs, VOL, GCAS) by fostering an environment that encourages teamwork, good coordination and open communication
  • Solid experience (10 – 12+ years) in product management, operations, risk, or card benefits
  • Payment processor, bank issuer, and/or B2B payments highly preferred
  • Proficiency in Word, Excel, PowerPoint
  • Excellent verbal and written communication skills
  • Excellent inter-personal skills, team player
  • Good judgment, ability to manage details yet see the bigger picture to ensure solution aligns with over-arching objectives
  • Commitment to quality, detail-orientation
  • Analytic and fact-based consultative discipline
7

Information Risk Operational Support Resume Examples & Samples

  • 3+ years of information risk management or information security management experience
  • 3+ years of Operational Support experience, preferably in the information risk space
  • Intermediate expertise using MS Office Suite, particularly in PowerPoint and Excel
  • Some experience using Cognos Report Studio
  • Familiarity with computer-based training authoring tools, such as Adobe Captivate, Camtasia, Adobe Presentor
  • Information security or audit certifications (CISSP, CISA) desired
8

Director Operational Support Intl Banking & Small Business Collections Resume Examples & Samples

  • Lead implementation of collections technology projects by
  • Contributing to standardization and integration of the collections infrastructure (technologies, interfaces, workflows, queues, channels and processes), automating collections channels and processes, freeing up operational capacity, and enhancing visibility and control of collections operation
  • Leading system updates or migrations, writing business cases, defining project scopes, securing funding, human and technical resources, managing cost and schedules, writing business requirements, working closely with Risk, Collections Operation, and IT&S through the entire project cycle including design, development, testing, and implementation
  • Delivering collections technology projects on time and under budget, delivering benefits promised by collections technology projects, most notably Collections and Recovery End-to-End (CARE)
  • Documentation of collections operations systems and training of business users
  • Lead collections technology support and enhancement by
  • Managing vendor contracts and SLAs; providing production support and ensuring business as usual (BAU); ensuring system configuration (parameters, business rules) are within policies and according to strategies
  • Establishing a process to raise, track, and follow up on problem logs (PLOGs), project change notices (PCNs), and system change requests (SCRs) until satisfactory resolution
  • Working with Continuous Improvement and Model Design team and constantly looking for opportunities to improve collections and recovery process to be easier, faster, cheaper, better; recommending and implementing projects and initiatives to take any non-operational, administrative activities away from adjustors
  • Standardize and integrate IB collections infrastructure by
  • Coordinating project activities with the collections hubs, gathering user inputs or requirements and standardizing them at regional level, providing the collections hubs with ongoing support on strategies, processes, systems
  • Integrating billing systems, decision engines, workflow engines, and fulfillment systems as a coherent suite; communicating project progress, issues, and benefits up to the business sponsor and steering committee level
  • Managing horizontal workflows with internal partners and external vendors, integrating complex efforts and following through, focusing on deliverables, measuring progress, identifying and solving problems early, quickly and cost effectively, facilitating meetings, cultivating effective communication and trust to achieve cross-functional collaboration
  • Researching and recommending collections-enabling technologies, explore cost efficient contact channels to increase capacity and improve right party contact rate, acquire and contract third party agencies, lawyers, realtors
  • Provide strong leadership to motivate individual and team performances by
  • Embedding effective techniques within the group to create a performance driven culture, through superior recruitment, professional development and effective personnel and performance counseling and management
  • Sharing and integrating knowledge, experience and responsibility when dealing with employees
  • Recognizing development needs in relation to business objectives
  • Developing strategic partnerships with business leaders and Human Resources to promote a consistent employee experience that balances the needs of the employee and the Bank
  • Acting as a representative for IB Retail and Small Business Collections and the Bank through active participation in internal / external associations, boards, and conferences
  • Knowledge of retail and small business credit products, credit lifecycle, collections and recovery policies, strategies, processes, systems
  • Working knowledge of contact channels, contact center, third party agency, lawyer, realtor management best practices
  • Bachelor’s degree in business, science, or engineering or equivalent work experience (MBA is a plus)
  • Strong business writing and presentation, leadership and influencing, and project management skills
  • Knowledge of business rule and workflow engines, system development life cycle (SDLC), project management life cycle (PMLC), cost-benefit analysis, NPV, IRR, payback
  • Microsoft Project, Visio, Excel, PowerPoint
  • Fluent level of Spanish and English is required (oral and written)
9

Cres Mortgage Operational Support Specialist Resume Examples & Samples

  • Reviews data in system and reviews provided documentation as per processes. Determines accuracy and completeness. Follows up to obtain information as needed to complete ordering
  • Cancels Settlement Agent services. Gathers final fees for denied loans. Determines appropriate payments and/or refunds
  • Reviews loan documentation, prepares and/or orders disclosure for mailing to applicants
  • Reviews and runs credit card or e-check transactions for collection of application fees
  • Receives Change Requests, Review for approval or rejection according to guidelines. Provides requires disclosures. Monitors reports for satisfactory compliance disclosures in regard to loan changes
  • Prepare and appropriately assign/distribute loan files, approved files, appraisals or any other documentation
  • Answers questions, provides training
  • 1-2 years of banking or financial industry experience (of which 1 year of mortgage banking lending experience preferably in post-closing, processor or closing)
  • Good knowledge of various aspects of mortgage loan origination, mortgage loan processing/closing, mortgage sales and mortgage loan servicing with the bank
  • Customer Service Skills
10

Administrator, Operational Support Resume Examples & Samples

  • Administrative and Operational support
  • On an on-going basis, develop and institute administrative processes for centralized activities including, but not limited to, records management, courier framework, Front office reporting
  • Records Management: Centralized tracking and archiving of off-site records retention for assigned departments through Iron Mountain in accordance with company standards and regulatory requirement
  • Courier Framework:Coordinate courier delivery system to accommodate large shipment volumes, ensure a 2-step verification process, report and invoice validation; in collaboration with the Vendor, requires development of a custom reporting feature; knowledge of Excel macros, importing / exporting / merge features
  • Mailroom Services: Coordinate large volume distribution of internal and external mail across multiple transits and across multiple floors
  • Front Office Reporting:Report reconciliations on usage of office inventory/supplies, taxi chits; receive weekly inventory shipments, act as main liaison between vendors and office, and maintains storage areas
  • Office Equipment Maintenance: Key liaison with maintenance services for printers, fax machines and personal computers
  • Facilities Support: Analyze and structure process, in conjunction with building property management for pass cards, security and maintenance personnel as well as outside vendors/contractors; floor communications
  • Coordinate FTE moves (up to 9 desk moves) and on-boarding
  • Employee Records Maintenance:Maintain floor employee listings; develop and maintain org charts
  • Efficiency and Effectiveness/Projects
  • Proactively investigate opportunities to streamline processes for efficiency
  • Assist management in the organization of team social activities and fundraisers (e.g. Charity Trust)
  • Act as Floor Champion for RBC initiatives (e.g. RBC Run for the Kids), develop fund raising strategies, drive employee engagement
  • Assist with the RBC Quarterly Performance Awards as required
  • Incorrect records retention can result in loss of data due to inability to retrieve information
  • Incorrect processes for tracking, report generation and execution may lead to incorrect invoicing and expense recovery
  • Lack of maintenance of office equipment would result in disruption to daily work flow and deliverables
  • Incorrect review and sorting of mail could result in lost cheques or other financial information
  • 3 – 5 years operational support experience
  • Strong knowledge of process and statistical report analysis
  • Knowledge of RBC IS processes and procedures
  • Knowledge of external storage processes and procedures
  • Knowledge of Microsoft office suite of products (Word, Excel, PowerPoint)
  • Knowledge of SharePoint, Concur
11

Operational Support Analyst Resume Examples & Samples

  • Taking ownership of operational issues and perform short-term resolution, and escalate/develop preventive measures for long term solution,
  • Being the escalation point for the two business units, liaising with key stakeholders regarding upcoming changes/high impact incidents,
  • Mentoring and assisting Level 1/Level 2 offshore resources with issue resolution,
  • Acting as a guardian of production services - ensuring change procedures are followed and potential threats and risks are identified,
  • Following the Problem, Change, Incident Management procedures - Knowledge in ITIL desirable,
  • Monitoring system's health and responding to alerts proactively – ensuring the stability and availability of the production environments,
  • Offering consultancy and hands-on support for the transition of new services into the production environment,
  • Using the "Follow the Sun" application support model, working with peers in other geographical offices to provide handover,
  • Working closely with the regional and global account teams, escalating issues/requests as necessary,
  • Identifying and developing process improvement areas through automation/process change,
  • Ensuring support documentation is accurate and maintained,
  • Being available for weekend work as needed
12

Operational Support Manager Resume Examples & Samples

  • Considerable experience managing an operational and/or IT team is an absolute MUST
  • Strong ability to lead and manage a team of system experts in a high-pressure environment
  • Demonstrable complex systems problem-framing/solving skills
  • Proven experience dealing with a large number of stakeholders to senior management (Head Of/Director) level across multiple business areas
  • Exceptional problem-framing and problem-solving skills. Strong ability to quickly assimilate details regarding complex business issues, and frame the information into a structured problem to be solve
  • Relevant degree in business and/or IT desirable
  • ITIL, PRINCE2, PMP, PMBOK or similar certification desirable
  • Lean Six Sigma, HCD or similar process improvement certification desirable
13

Senior Analyst, Operational Support Resume Examples & Samples

  • 3-5 years experience in an information management or related field
  • Strong knowledge of information concepts, flows and systems for corporate financial information
  • Strong working knowledge of LAN-based software, Internet and Intranet
  • Skilled in proactively providing ideas, advice and solutions relative to information system management
  • Strong understanding of reporting tools (EssBase, EA, PeopleSoft)
  • Strong technical & analytical skills (SQL, excel, access)
  • Good process and project management skills
  • Skill in developing and delivering presentations
  • Ability to work in a team environment and demonstrate good leadership skills
14

Assistant Manager Operational Support Resume Examples & Samples

  • Coordinate the installation and maintenance of security systems (CCV, alarms, access control, dye packs, vaults, night depositories, locks, etc) ensuring reliable service to meet the needs of the Bank and customers by
  • Researching and gathering of information to determine the requirements for security equipment purchases and installation
  • Coordinating requests for proposals (quotes) regarding the purchase of security equipment for branches etc. from various electronic security equipment suppliers
  • Marking up branch and facility drawings with additional equipment placement/orientation/field of views for new equipment installations/upgrades
  • Managing and tracking expenditures against the CEF budget, which involves analyzing and verifying account statements/invoices as well as maintaining records
  • Assist the Manager in performing periodic reviews on internal processes and procedures by assessing current practices and making recommendations to increase efficiencies on
  • Internal accounting, invoicing and scheduling processes for CEF expenditures
  • Equipment management and related activities
  • Utilization of software applications/databases
  • Conduct analysis and research for assignments involving internal and external criminal activity, security threats on behalf of the Scotiabank Group by
  • Using various sources and resources to assist in the gathering of information to facilitate the preparation of security assessments and analysis reports relating to criminal activity and security related issues of a low to medium complexity rating
  • Effectively documenting and storing data in the department’s Security Information Management System (SIMS)
  • Assisting in developing and maintaining a contact database to include intelligence sources and contacts within peer groups in FIs, regulators, vendors and other related groups
  • Correlate statistics and information and prepare reports/analysis in support of crime detection initiatives and / or programs by
  • Providing research and analysis in investigations of a low complexity rating with direction from the Managers, Physical & Personnel Security and / or line management
  • Response
  • Respond to criminal attacks against Executive residences, bank premises, assets, customers and staff by
  • Coordinating installation of security equipment, ABMs in branches with National Shared Services, installation technicians, branch management and business lines
  • Assisting line management in the preparation of statistical reports relating to prevention and detection plans/programs designed to protect the Bank, staff, etc
  • Liaising with the alarm companies to ensure prompt response to alarm situations at Executive Officers’ residences
  • Ability to perform in-depth research from various sources relating to threat risks, etc -Thorough
  • Knowledge of the Bank’s organizational structure, systems and best practices -Thorough
  • Knowledge and understanding of the concepts of Crime Prevention Through Environmental Design (CPTED) -Working
  • Fundamental understanding of physical & personnel security principles -Working
  • IT applications, systems and security controls -Working
  • Knowledge of MS Office and software tools as applied to the position, including Lotus Notes -Working
15

Mortgage Operational Support Specialist Resume Examples & Samples

  • Reviews system data and documentation based on procedures. Determines accuracy and completeness. Follows up to obtain information as needed to complete ordering
  • Using product, property type and notepad instructions accurately places orders for the settlement agent/escrow service, appraisal, and verifications within established timeframes
  • Prepares final documentation for withdrawn/denied files. Barcodes and ships files for imaging
  • Reviews loan documentation, prepares and/or orders disclosures for mailing to applicants
  • Reviews and approves wire requests for funding of loans
  • Reviews and runs credit card or e-check transactions for collection of required service deposit
  • Receives change requests and reviews for approval or rejection according to guidelines. Provides required disclosures. Monitors reports for satisfactory compliance disclosures in regard to loan changes
  • Read and respond or forward e-mails received in department mailboxes
  • Handle any denied or returned credit card or e-check transactions
  • Prepare checks, federal express envelopes, tickets and journals as requested or needed
  • Associate’s Degree in Business
  • 1 year of banking or financial industry experience (of which 6 mos. year of mortgage banking lending experience preferably in post-closing, processor or closing)
  • Thorough knowledge of loan documents, real estate terminology, secondary marketing and guidelines of RESPA, TIL, GNMA, FNMA and FHLMC
  • Attention to Detail
  • Knowledge of 10-key machine
  • PC proficiencies with Windows based software in Word, Outlook and Excel
16

Client Assoc / Operational Support Team Resume Examples & Samples

  • Work with Plan Administrators and Regional Offices or Brokers to assist with daily plan functions
  • Work with Account Specialist and/or Manager to negotiate and resolve problem situations
  • With Management assistance, negotiate solutions that balance needs of customer and Diversified
  • Build/Develop and foster proactive, positive relationships with Plan Administrators, Regional Offices, Brokers and Internal Partners on a daily basis
  • Promotes a positive attitude throughout the team and among peers and other functional departments
  • “Owns” providing prompt, accurate and consistent information that meets or exceeds quality standards
  • “Owns” providing cooperative, courteous and responsive service and information to all
  • Recognize and communicate possible improvements to direct supervisor
  • Address client needs, develop action plans, and consult on Diversified products, services, and policies resulting in added value for our clients
  • Coordinate outsourcing capabilities
  • General knowledge of processes and systems used
  • Compliance with IMSA Code of Ethics
  • Identifies opportunities to improve customer service and exceed client expectations by conducting proactive analysis and developing and implementing customized solutions
17

Lead Data Operational Support Resume Examples & Samples

  • Provide of Data Acquisition and Data Operations including governance, implementation, administration & operations of all strategic data assets
  • Foster a data-driven culture that empowers cross-functional partners success
  • Adhere to policies and operational processes across the organization to ensure data assets become a differentiator and driver for growth
  • Design scalable approaches to extracting, managing and analyzing data
  • Ensure that data is acquired, ingested and transformed into the data warehouse using automated processes that meets stakeholder requirements (practice leaders and BI Team)
  • Ensure that appropriate validation and data quality assurance processes are developed, implemented and maintained
  • Ensure defined SLAs are met
  • Remain technically savvy with data acquisition and data operations processing methodologies and techniques to support development of the team in achieving excellence
  • Deliver assigned projects/sprints on time and on budget
  • Complete all special projects and other duties as assigned
  • Off-shore team / vendor management
  • Coordinate shift and on-call resources & ensure adequate 24/7 support
  • Prioritize and schedule work within the teams
  • Bachelor’s degree in Computer Science, Management Information Systems, or equivalent education and experience
  • 3+ years working in Data warehouse operation environment
  • 3+ years - Operational support principles & procedures
  • 3+ years - Teradata SQL required
  • 3+ years - Linux environments
  • 2+ years – Job Scheduler Tools ( ie; Tidal, Control M)
  • Teradata Certification
  • Ability to pay attention to details and be organized
  • Ability to project a professional image over the phone and in person
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment
  • Teradata Workload (TASM)
  • Teradata Marketing Application
  • SOX Audit Requirements – Must have
  • IT Change Management Process - Must have
  • Strong Process Automation knowledge,
  • Source Code Management (SCM),
  • Agile Methodology – nice to have
  • SOA – nice to have
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
18

Operational Support Engineer Resume Examples & Samples

  • Strong LINUX experience is required
  • Experience with SIGINT systems or modern telecommunications systems and networks
  • A proactive attitude, strong customer service skills, and the ability to integrate into an existing technical team comprised of contractors and government customers are required
  • A minimum of 3 years systems engineering experience with SIGINT systems
  • Within the last 5 years, a minimum of 3 years development and integration experience in SIGINT systems
  • Within the last 3 years, a minimum of 2 years’ experience with the functionality and inter-processing of packet- and circuit-based HW & SW solutions
  • A minimum of 3 years’ experience in performing and providing technical direction for the development, engineering, interfacing, integration, and testing of complex hardware/software systems
  • A minimum of 3 years’ experience solving varied technical/scientific problems; and generating and reviewing designs for technical accuracy, completeness and appropriateness in light of objectives, budget, and schedule
  • Modern Tele-communications System and Networks
  • Telephony Switching Systems
  • Cellular/Personal Communications Systems
  • Operating Systems
  • Switching and Survey
  • Packet Processing
  • Distribution
  • Filtering & Selection
  • The candidate should have a BS degree in a technical field
  • Experience using COTS and GOTS applications such as LOPERS, CircuitRaptor, PacketRaptor, and TRIREME are highly desired
  • An understanding of SDH communications and IP networking is also preferred
19

Operational Support Asset Servicing Assistant Manager Resume Examples & Samples

  • Communicate with impact: Effectiveness & Clarity
  • Delivers results: Takes ownership for delivery, Accuracy
  • Planning and Organisation: Prioritisation & time management
  • Influencing and negotiation
  • Flexible attitude and approach to duties
  • Previous experience within an Investment Management environment
  • Strong organisational and interpersonal skills,
  • Ability to balance multiple priorities and resolve conflicts
  • Self-starter / self-motivating
  • Ability to liaise between the business and technology teams effectively
  • Microsoft package skills – especially Excel
  • Corporate Actions, Regulatory Reporting and Position Services knowledge
  • VBA & SQL
20

Workforce Management Operational Support Resume Examples & Samples

  • Collate and analyze work unit and/or financial data within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process
  • Prepare relevant documentation in order that all stakeholders are fully informed and all evidence or statistics are documented
  • Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes
  • Build upon technical/professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business
  • Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid
  • Research, produce, monitor and analyze cost, policy or other information to enable analysis of key themes and trends
  • Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes
  • Keep up to date with market/regulatory developments within own profession/discipline in order to ensure the optimization of best practice for National Grid
  • Extract reports and analyze information for multiple databases to support and optimize departmental goals
  • Bachelor's degree or 2-5 years experience in a large call center environment
  • Knowledge of relevant industry practice and legislation
  • Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint)
  • In-depth experience of a field or multiple fields of work and billing processes
  • Must have a good working knowledge of tools and systems within designated area
  • Knowledge or ability to learn and implement Lean Six sigma or other process oriented methodology to drive towards a culture of continuous improvement
  • Analytical Thinking (3): Sees multiple relationships between different sources of data, identifying several likely causes or consequences of a situation
  • Impact and Influence (1): Uses direct persuasion to influence others, using basic data, logic or a solid business case
  • Customer Orientation (2): Takes personal responsibility for correcting problems promptly and communicates customer expectations to monitor delivery and satisfaction
  • Attention to Detail (3): Monitors quality of others work, checks to ensure procedures are followed
21

Major Controls Programmes Analyst & Operational Support Resume Examples & Samples

  • Support Leadership and team members to build, operationalise and integrate the new team within the wider CRCC function
  • Support Leadership and team members to construct and deliver a plan of remediation actions with identified deliverables, milestones, funding, resources and stakeholders. Where necessary this includes preparation of Business Cases and portfolio reporting
  • Ensure that all management information and reports are identified and put in place approved solutions for reporting media and target recipients
  • Establish firm calendar of committed delivery and available resources, including mechanisms for ensuring that threats are proactively identified
  • Work with peer and senior stakeholders to ensure that information is accurately and properly disseminated
  • Evidenced and qualified experience in Risk and Control environments within Enterprise Risk Management Frameworks (or similar) in large, matrix organisations. This must include experience of supporting implementation of (or remediation of) Policies and Standards with associated specific measures such as Key Risk Measures/Key Performance Indicators
  • Experience of interface with internal and external audit functions
  • Evidenced experience in technology/operational project delivery, preferably with appropriate qualifications. This should include PMO/Project management of delivery tasks and plans
  • Business Reporting Skills: Advanced level of reporting skills including ability to produce highest quality outputs independently to strict deadlines and without rework (“right first time”)
  • Highest standards of literacy and numeracy
  • Very strong skills in MS Office Suite, including Calendar, Excel, Word, PowerPoint (Visio advantageous)
  • Finance, HR and Travel applications
  • Evidenced ability of organisational skills (events & logistics management)
  • CISSP (advantageous) or similar e.g. CISA,CISSP
  • Project Management accreditation e.g. PRINCE 2
  • Experience of Agile/LEAN techniques
  • SQL or similar structured query reporting languages
22

Operational Support Engineer Resume Examples & Samples

  • Effective leadership and interpersonal skills and supervisory skill to include training
  • Excellent written and verbal communications skills, including the ability to communicate solutions effectively to both technical and non-technical audiences
  • Knowledge of Microsoft Office Suite applications, including MS Project and Excel
  • Demonstrated knowledge in planning and conducting evaluations
  • Knowledge of expeditionary construction methods
  • Knowledge of U.S. military operational planning methods
  • Ability to read plans and specifications, interpret and explain program data, and follow schedules
  • Additional knowledge/skills may be required by contract or assignment
  • U.S. Army Combat Engineer, USAF Redhorse or Navy SeaBee, with minimum two (2) years’ experience
  • Master's Degree in Engineering from an accredited university or college desirable
  • Professional Engineering (PE) license desirable
23

Consultant, Operational Support Resume Examples & Samples

  • Under limited supervision, responsible for second level support. Respond to electronic or phone requests for technical assistance from customers and Tier I Support with TransUnion
  • Respond to inbound phone and electronic requests for complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems
  • Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals. Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
  • Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
  • Monitor and follow up with customers on open issues to insure accurate and timely resolutions are provided, expectations are set, and Service Level Agreements are met
  • Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level
  • Self-directed ongoing training, plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified schedules and/or off-peak hours
  • Identify and maintain knowledgebase articles and reference guides based on inbound issues
  • Provides after-hours on-call coverage when required
  • Focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments
  • Utilizes leadership skills to create and deploy new processes
  • Identify and implement process improvements
24

Application & Operational Support Lead Resume Examples & Samples

  • Manage, lead and support the development of an operations and application support team
  • Management of an on premise and Azure based infrastructure
  • Resolve software and hardware issues reported by our internal research and software teams
  • Perform daily checks of the High Performance Computing (HPC) cluster environments
  • Manage patching and update schedule to operating system and third party software
  • Manage the deployment of software to both internally developed and third party applications or systems
  • Frequently perform machine utilization activities, procuring and decommissioning hardware when required
  • Complete frequent user and performance audits of the environment to ensure the highest level of stability
  • Produce reports demonstrating the overall health of the supporting infrastructure
  • Work with program management, development, and test teams to coordinate “lights-on” expectations for supported applications
  • Assist in the development and support of an internal process to maintain our infrastructure
  • Interface with internal technology groups to determine the needs and success criteria for hardware and software rollouts
  • Ensure procedures are clearly documented, validated, and up-to-date
  • Produce communication to the senior manager to outline potential infrastructure impacts
  • Must have at least two years of experience leading small teams within an operational support discipline
  • Must have at least five years of application support (helpdesk) experience, displaying proficiency resolving hardware and software interoperability issues in a mixed OS environment
  • Must have working experience with administrative proficiency in
25

Technical & Operational Support Specialist Resume Examples & Samples

  • The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classes
  • The goal of the Technical and Operational Support Specialist is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any “virtual issues” outside of the Virtual class environment
  • A Technical and Operational Support Specialist will work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the grid services team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few
  • This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program Sr. Manager and Sr. Director
26

Operational Support Resume Examples & Samples

  • Matric or equivalent
  • At least 5 - 8 years’ workforce management experience and
  • At least 5 years people management experience
  • A minimum of 2 year’s Client/ Stakeholder engagement experience
  • IEX/ Genesys/ Verint / Aspect eWFM / Avaya CMS System Knowledge
  • Computer Literacy with advanced Excel skills
  • Background in business consulting
  • Change Initiation (L4)
  • Planning and organising (L3)
  • Concern for Excellence (L3)
  • Oral and written communication (L4)
  • Coaching
  • Attention to detail
  • Customer Service Orientation (L4)
  • Technical expertise (L3)
  • Analysis
27

Operational Support Resume Examples & Samples

  • 2 years agent experience
  • Understanding of ACD reporting
  • MS Excel - intermediate
  • Oral and written communication (L2)
  • Customer Service orientation (L2)
  • Technical expertise (L2)
  • If you successfully completed the Future Leaders RTA Development Program, or are currently busy with it, this will be an advantage
28

Operational Support Administrator Resume Examples & Samples

  • Reports to EMEA Operational Support Supervisor
  • Direct Reports – None
  • Strong analytical and research skills
  • Excellent PC application skills to an intermediate User level (Microsoft suite of projects: Word, Excel, Access, PowerPoint)
  • Knowledge of Clarity and Crystal Reports desired
  • Strong level of numeracy and literacy
  • Strong level of written English
  • Experience in preparing and providing report information
  • Responsive and service-oriented
  • Able to multi-task, organise own workload and work to deadlines
  • Good interpersonal and communication skills, with ability to work with all levels of an organisation
  • Self-motivated and willing to take the initiative
  • Ability to focus delivering consistent quality of repeating tasks
  • Customer oriented attitude
  • Educated to GCSE or equivalent level
  • Any Business studies an advantage
  • Previous work experience providing support and producing statistical information
  • Strong experience of using MS Office products
29

Associate Director of Operational Support Lead Resume Examples & Samples

  • A minimum of 10 years of manufacturing experience including five plus years managing a process automation projects, documented by a solid history of technical accomplishments of plant support and software development
  • A minimum of 5 years in a Supervisor/Manager role
  • An impeccable track record of customer support
  • Knowledge of engineering and science generally attained through studies resulting in a B.S. in Chemical or Biochemical Engineering, a related Automation discipline or its equivalent
  • Proven operational implementation of distributed control systems (DeltaV or similar), manufacturing engineering systems (Syncade or similar), EBR, and analytics tools (PI, Discoverant, Umetrics)
  • Strong knowledge of cGMP particularly, preferably as it applies to biologics manufacturing, small molecule manufacturing (drug substance/drug product), and automated systems
  • Proven ability working in a matrix environment and leading multi-level / cross functional teams to achieve the highest performance in meeting site and departmental objectives
  • 1604182
30

Operational Support Resume Examples & Samples

  • At least 2 years workforce management experience , including people management experience
  • Computer literate (Excel - intermediate)
  • Oral and written communication
  • Planning and organising
  • Technical expertise
31

Junior IT Operational / Support Engineer Resume Examples & Samples

  • Global Technical support for RDS installed base
  • RDS installed base maintenance and periodical checks over remote connection
  • Keeping project related data up to date
  • Deployment of new features on industrial site
32

Operational Support Resume Examples & Samples

  • Oral and written communication (3)
  • Planning and organising (2)
  • Knowledge sharing (2)
  • Technical expertise (3)
33

Operational Support Manager Resume Examples & Samples

  • Fulfillment of financial and operational KPI’s for the Distribution Center, such as
  • Bachelor’s degree in Engineering and/or 5-7 years of equivalent experience
  • 5 to 10 years of experience in facility management (distribution or production facilities) and/or logistics/production engineering, with minimum of 3 years in management position
34

Axiom Operational Support Analyst Resume Examples & Samples

  • In this role, your responsibilities include, but not limited to the following
  • Day to Day Support of the system
  • Day to Day management of team activities as well as on Hand on tasks
  • System Configuration
  • Working closely with business to understand the challenges and improve operational models
  • Identifying improvement & automation opportunities and implementing the same
  • Working closely with development team to ensure change management while implementing changes for project/enhancement
  • Proactively working/managing system performance enhancement
  • Ensuring support processes are followed in alignment with broader IT operations teams/processes
  • Monitoring and promoting the effective use of application
  • Strong understanding of databases (Oracle or SQL server) and windows/Unix shell scripting
  • Strong knowledge on Unix O/S and Shell Scripting
  • Hands on experience of working with Regulatory Reporting systems (like Axiom, FRS) or similar BI tools (like SAS, OBIEE, BO)
  • Understanding of general ledgers, balance sheets and finance systems and/or regulatory rules will be big plus
  • Understand SDLC as well as ITIL support framework to ensure strong understanding of processes
  • Effective communication, relationship and stakeholder management skills
  • Willingness to accept responsibility and work as part of a team
  • The ability to work well under pressure to provide timely and accurate solutions
  • Flexibility to deal with changing priorities and multi-task
  • Able to appropriately raise and discuss issues
35

Operational Support Resume Examples & Samples

  • Minimum matric or equivalent NQF
  • Minimum 12 months customer service experience
  • Experience in a Quality Assurance function
  • Analysis Analytical Ability
  • Customer service orientation (L2)
  • Technical Expertise (L2)
  • Concern for Excellence (L2)
36

Assistant Manager Operational Support Resume Examples & Samples

  • Administer the Bank’s guard management program through coordination with various areas of the Bank and engagement with service providers
  • Track guard activities for the branch network to a level that enables accurate responses to queries and report requests
  • Compare actual expenditures against the planned guard budget, including analyzing and verifying account statements/invoices as well as maintaining records
37

Operational Support Engineer Resume Examples & Samples

  • Telephony Switching Systems o Communication Systems
  • Cellular/Personal Communications Systems o TDM/PCM Multiplexing / Modulation /Switching Systems o Packet Switching Systems
  • Systems Engineering o Operating Systems
  • Circuit Processing o Packet Processing
38

Operational Support Analyst Resume Examples & Samples

  • Responsible for the Build, installation, configuration, maintenance, and reporting of UNIX/Linux based systems
  • Work with a team of administrators and provide 24x7 on-call support
  • Schedule and implement upgrades and patching activities during a maintenance window as required by system availability after business hours
  • Three to 5 Years' Experience building, patching, supporting Unix\Linux Servers both Physical and Virtual
  • Attend teleconferences or technical meetings to review, educate and support project objectives
  • Communicate project status changes and updates to CTO's office, Client leadership and project teams
  • Perform configurations, maintenance, monitoring, and troubleshooting IAW current engineering documentation
  • Complete all scheduled maintenance IAW established policies and procedures
  • Schedule maintenance actions in a timely manner
  • Experience in administering UNIX/Linux based systems
  • In depth knowledge of server related technologies, industry trends, terminology, communications, and hardware capabilities
  • Demonstrated proficiency in supporting Red Hat, SUSE, Solaris OS platforms
  • Working knowledge of High Availability solutions based on Unix/LINUX
  • Working knowledge of system management tools and logical file systems
  • Ability to mentor team members
  • Working knowledge of SAN, NAS, and back-up systems
  • Must have Scripting Experience: Shell, PERL, VB, WMI
  • Effective verbal and written communication skills for the purpose of providing information to team members, management, and staff
  • Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
  • Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance)
  • Strong experience with implementation, problem analysis and solution of infrastructure and business application environments
  • Strong problem solving, priority setting, and collaboration skills
39

Operational Support Lead Resume Examples & Samples

  • Managing and performing tasks associated with the monitoring of systems, network circuits/appliances, applications and processes
  • Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the test infrastructure environment
  • Identifying and tracking all problems related to the test infrastructure environment
  • Resolving issues whenever possible and escalating if necessary
  • Providing support for calls and emails to ensure all interactions are timely and professional
  • Proactively contacting customers when test infrastructure processes are significantly delayed or may impact their ability to complete a business function on time
  • Participating in the creation and ongoing maintenance of documentation ensuring that clear, concise and accurate information is readily available to assist with incident resolution
  • Providing a complete and accurate summary of all activities during shift to ensure continuity with peers
  • Attaining and maintaining proficiency on all tools and processes associated with the monitoring of the test infrastructure environment
  • Providing technical assistance to companion work groups in support of overlapping projects and maintaining good inter-departmental relations
  • Assisting in root cause analysis exercises of reoccurring test infrastructure issues
  • Prioritizing tasks and managing time effectively
  • Performing administrative support for various computer and software systems
  • Communicating with users and publishing status of any system outages, as needed
  • Identifying problems and assigning them to appropriate organizations or individuals for resolution
  • Ensuring that problems are escalated to management for additional attention according to duration and severity
  • Acting as a resource to peers and companion workgroups
  • Making process improvements and suggestions, as needed
  • Two years of direct customer service experience
  • Two years of direct enterprise-level monitoring experience
  • Strong analytical skills
  • Ability to work well both independently and within a team
  • Ability to learn quickly and demonstrate willingness to keep technical skills current
  • Excellent written and verbal communication skills
  • Ability to make sound troubleshooting decisions utilizing both technical documentation/procedures and internal policies and procedures
  • Experience with server OS, such as Windows Server 2003, 2008 and Unix
40

IT Operational Support & Application Development Resume Examples & Samples

  • Support our healthcare imaging project work, and handle day-to-day issues
  • Create process maps, work instructions and user guides for IT processes
  • Get to grips with your designated business unit, including its goals, vision, services, customers and supply chain
  • Partner with your manager and colleagues to understand your workflow and deadlines
  • Demonstrate your progress and learning so you can start building your profile within our company
  • Seek out opportunities that will push you to strengthen your skills and knowledge – and prepare you for future graduate roles with us
41

Operational Support Administrator Resume Examples & Samples

  • Maintain, input and manage data entered on external databases to ensure accurate and timely entries are submitted in line with regulatory requirements for specific management systems global sector schemes
  • First line responsibility for dealing with anomalies and potential process failures
  • Liaise with other departments and service areas to deal with complex queries, escalating in line with process
  • Proactively resolve service issues within agreed deadlines/targets
  • Carry out activities to ensure alignment with internal procedures, contractual requirements, cost structures and budget constraints
  • Manage and maintain central data entry and data exchange with internal and external parties to support management systems’ core business processes and to meet its global requirements
  • Identify, suggest and assist managers with implementing change and developments to the administration processes and procedures to meet future business demands and improve current efficiency
  • Provide a first level of response to all enquries and complaints, forwarding to other subject experts where applicable, to ensure a high level of customer service
  • Build and maintain good client relationships through proactive communication and actions to fulfill client and business expectations
  • Flexible and results-oriented approach to meet varying and competing client and business demands
  • Able to work on multiple tasks and to tight deadlines
  • A proactive approach to problem solving with strong communication and diplomacy skills to negotiate and influence internal and external clients
  • Polite and approchable manner
42

Operational Support Resume Examples & Samples

  • Matric or NQF equivalent
  • 6 months experience as an RTA or similar position
  • Knowledge of Avaya / Genesys or similar tool
  • SQL / crystal or similar beneficial MS Access –intermediate
  • MS Excel – intermediate
  • Planning and Organising (L2)
43

HIC Operational Support Specialist Resume Examples & Samples

  • Welcoming customers to Huntington and establishing professional relationships with them
  • HS Diploma or GED
  • 1 year experience working with customers
  • A Bachelor's Degree in a business related field is preferred, but not required
  • Cash handling skills preferred but not required
  • Comfort with technology such as mobile services and online banking services, a plus
44

Operational Support Resume Examples & Samples

  • Secretarial
  • Screens calls and ensures accurate and timely messages are provided
  • Manages diaries
  • Greets all visitors to the Business Unit
  • Ensures all equipment is set up as necessary, prior to meetings
  • Ensures all refreshments are appropriately organised
  • Assists with all correspondence from the client
  • Administration
  • Organises necessary logistics for meetings and other occasions
  • Manages office stationary, supplies and place orders when necessary, managing the supplier relationship
  • Completes all office filing, faxing, printing, binding, photocopying, scanning and e-mailing
  • Makes travel arrangements when required
  • Processes payments
  • Types correspondence
  • Manages and updates notice boards
  • Takes meeting minutes
  • Logs all facility queries, tracks and escalates where necessary
  • Compiles necessary administration reports
  • Purchase Orders
  • Processes all purchase orders accurately and timeously
  • Files all POs according to recipients
  • Ensures all cross charges are completed on a monthly basis
  • Provides a record with all necessary payment information, including proof of
  • Payments
  • Assumes responsibility for the Business Unit’s petty cash
  • Job Profile: Business Area Assistant
  • Captures the relevant data on the procurement system
  • Minimum 2 years secretarial experience
  • Advanced MS Suite
  • Oral and written communication skills (L2)
  • Planning and organising (L2)
45

Operational Support Technician Resume Examples & Samples

  • Document processes and work in collaboration with technical staff to identify opportunities for process improvements
  • Coordinate/facilitate deployment of documented processes (clean desk, physical inventory,business resumption planning, etc.)
  • Update databases/spreadsheets, gathering information from a variety of sources
  • Evaluate data for accuracy
  • Workflow monitoring and troubleshooting
  • Understands and support continuous process improvement
  • Ability to demonstrate Microsoft Excel proficiency graphing / equations
  • Ability to demonstrate basic skills with other Microsoft Office applications (Word, PowerPoint,Access)
  • Ability to Demonstrate Microsoft SharePoint skills
  • Ability to demonstrate strong organizational skills
  • Ability to demonstrate strong communication [including written and verbal] skills to a diverse population
  • Ability to demonstrate initiative , drive and independent action/follow up
  • Demonstrate ability to understand technical and business language
  • Demonstrate ability to coordinate teams
  • Demonstrate ability to take direction from multiple sources
  • Demonstrate ability to be accurate with numbers and text
46

Operational Support Resume Examples & Samples

  • Minimum 2 years Quality Management experience
  • COPC QPO
  • Collaboration (L2)
  • Oral and Written communication (L2)
  • Analytical (L2)
  • Planning and Organisation(L3)
  • Technical Expertise (L3)
  • Influence (L3)
  • Impact
47

Operational Support Resume Examples & Samples

  • Matric or equivalent NQF
  • Two years Agent experience
  • Technical Expertise (L1)
  • Resilience
48

Assistant Manager, Operational Support Resume Examples & Samples

  • Through tracking guard expenditure, provide analysis of key impact areas and trends
  • Data Analysis and Metrics
  • Develop timely, accurate, and relevant guard reports on behalf of Global Protective Services for communication into the wider Bank
  • Act as the central point of contact and collator for guard management reports
  • Global Physical Risk
  • Support Current Operations in the analysis of security risk to branches by providing guard data
  • Cultivate relationships with NSS, Branch Managers and MCSs to engage on guard related matters and progress Global Protective Services’ mandate to reduce guard expenditure while maintaining security in branches
  • Global Support
  • Support the guard management-related aspects of the Global Executive Protection program, including invoicing, regular patrols, and ad hoc requests
  • Coordinate the operational budget for Global Protective Services, provide tracking and detailed reporting
  • Coordinate with service providers and Branch staff in the execution of the Global Protective Services’ Dye-Pac Program
  • Act as the primary point of contact for all routine matters with service providers, including security guard service providers, security integrators, and specialist services
  • Team Collaboration and Performance
  • As required, accept additional tasks and responsibilities that enable Global Protective Services – Operational Support to successfully meet departmental objectives
  • Aid a collaborative work environment through promoting a motivating work environment, participating in and assisting with appropriate training when requested
  • Promote a team environment and spirit that enhances both team and individual performance
49

Analyst, Operational Support Resume Examples & Samples

  • Respond to electronic or phone requests for technical assistance from customers and Tier I Support with TransUnion
  • Respond to inbound phone and electronic requests for complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems
  • Manage customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals
  • Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
  • Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
  • Monitor and follow up with customers on open issues to insure accurate and timely resolutions are provided, expectations are set, and Service Level Agreements are met
  • Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level
  • Take part in directed ongoing training, plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified schedules and/or off-peak hours
  • Identify and maintain knowledgebase articles and reference guides based on inbound issues
  • Provides after-hours on-call coverage when required
  • Focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments
  • Utilizes leadership skills to create and deploy new processes
50

Accounts Payable Operational Support Manager Resume Examples & Samples

  • Will have 3-5yrs work experience in accounts payable. Additional experience in month end closing procedures, and general ledger account reconciliation/analysis is a plus
  • Experience with ERP systems, primarily PeopleSoft is required
  • Ability to multi-task and manage multiple priorities in a deadline driven environment, while remaining organized and accurate
51

Operational Support Analyst Resume Examples & Samples

  • Candidate will support and report to the Fort Greely, AK (FGA) Missile Defense Agency Site Director for the Ballistic Missile Defense System (BMDS) in support of BMDS Operational and Sustainment, Development, Engineering, and Test activities
  • Provide direct support to Site Leads at Ft Greely Alaska (FGA) in day-to- day execution, coordination, communication, and site support required to facilitate the ground-based mid-course Mission in Alaska
  • Analyze Alaska region operations on BMDS operational planning related to the Warfighter Involvement Program (WIP)
  • Establish and maintain working relationships within operational communities to keep abreast of warfighter issues, internal and external inquiries and review and prepare executive-level briefings and white papers
  • Assist with scheduling, planning and conducting BMDS system and program capability reviews to include Technical Interchange Meetings (TIMs). Provide written feedback from reviews and TIMs
  • Attend briefings on BMDS site status, to include systems integration, ongoing maintenance, upgrades, modifications, exercises, tests, and continuing site/system enhancements. In addition, assist with programmatic, technical, integration, fielding, deliberate planning, and operational coordination, including deployment and site activation
  • Support the Request for Information (RFI) and Request for Analysis (RFA) process. Prepare draft responses to inquiries, coordinate assigned action, and secure approval. Prepare status reports covering all activities related to inquiries for information and/or analysis
  • Analyze and coordinate warfighter feedback from the Modification and Fielding Requirements List (MFRL), Prioritized Capabilities List (PCL) and Achievable Capabilities List (ACL)
  • Process and brief site leadership on subsequent findings
  • Provide products outlining operational engineering support on implementation and acceptance of infrastructure improvements incorporated through Engineering Change Proposals for enhanced
  • Provide support to the Alaska Sites Facilities Working Group to maintain the operational configuration baselines (including design packages, maintenance procedures, and usage profiles) for the fielded system
  • MA/MS in a related field or BA/BS with 10 years relative experience
  • Secret or Top Secret Security (TS) Clearance; eligibility to obtain a TS/ Sensitive Compartmented Information (SCI)
  • Capability of leading, planning and executing wargames, exercises, strategic level forums and working groups
  • Possess extensive experience in support of asset management, configuration management and modeling and simulation efforts
  • Demonstrated experience using Microsoft Office Products
  • Familiarity with MDA policies and processes - DoD formats for briefings and documents
  • Ability to clearly express ideas/concepts,
  • Detail oriented - analytical skills
  • Demonstrated capability to operate in a multi-task environment
52

Operational Support Analyst, Mid Resume Examples & Samples

  • Associate, Bachelor's or Technical degree
  • Ability to quickly learn new software and computer programs
  • Ability to communicate application information and solutions to clients
  • Work quickly and decisively in a cross-discipline team to ensure timely response and issue resolution
  • Experience supporting Microsoft technologies
  • Customer service/application support experience
  • IT Certifications (Windows, CRM)
53

Operational Support Analyst Resume Examples & Samples

  • Associate or Bachelor's Degree or similar field or relevant work experience
  • Minimum 3-5 years related experience in a corporate business administration role
  • Demonstrate working knowledge of business unit sales organizations and field sales operating practices
  • Proficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy
  • Salesforce.com experience advantageous
  • Excellent attention-to-details
  • Ability to perform in-depth research independently
  • Proven strong customer service, interpersonal, communication and problem-solving skills
  • Ability to understand, and interpret contract documents, T's & C's, procedures, or regulations
  • Ability to draft business correspondence and procedural documents
  • Ability to effectively present information and respond to contract-related questions from customers and other internal departments
  • Ability to work independently and with others to support strong team development
  • Be able to work effectively in an extremely fast-paced and high volume transactions environment
  • Strong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution
  • Willingness and ability to accept and take on additional projects and responsibilities as requested
  • Ability to handle confidential material and information in an ethical and professional manner
  • Healthcare or medical device industry experience advantageous
  • Vendor credentialing experience a big plus
54

Operational Support Manager Resume Examples & Samples

  • This position is found in one of the following
  • Direct Banking Projects – coordinates Direct Banking's response to new and existing Consumer Finance and deposit products, programs, promotions and acquisitions and develops and delivers associated training. Ensures communication of pertinent information throughout Direct Banking
  • Brokerage Support – assists in managing product relationships. Develops and implements sales activity reports to assist in managing the investment sales program. Provides client information to Marketing and Information - Technology as required to assist in managing the sales force and developing customer services and prospecting programs
  • Bachelor's degree in business, finance, related field or equivalent experience
  • Minimum of five years proven and progressive project management experience supporting assigned businesses or functions, or equivalent
  • Proven problem-solving, lateral thinking, communications, project management, planning, organizational and interpersonal skills
  • Knowledge of the business and functional units supported, their products, services and processes and pertinent regulation impacting their delivery
55

HCM Delivery Operational Support Associate Resume Examples & Samples

  • Fluent in English and local language, written and spoken
  • Demonstrated leadership in curricular, extra-curricular activities and athletics
  • Strong communication skills including an aptitude and passion for public speaking
  • Creative and resourceful self-starters with strong interpersonal skills who are eager learners
  • Possess a strong desire to work in a dynamic, fast paced sales organization
  • Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others
  • Multi-dimensional experiences in 2 or more of the following areas: global experience, study abroad, leadership role, entrepreneurial/self-starter, volunteerism, music, and/or other relevant extracurricular pursuits. Portuguese desirable
  • Demonstrated intellectual maturity in 2 or more of the following areas: problem solving, tough mindedness, resilience, can do/make it happen attitude, open minded, ability to manage pressure
  • Strong Excel knowledge (pivot tables, vlookups, fuzzy look-ups, etc.) Light visual basic skills ideal but not mandatory
  • Analytical skills – ability to organize and analyze data in meaningful ways in order to highlight customer / industry trends and determine target lists
  • Research capabilities – ability, and interest, to poll sources of information, collect information for analysis
  • If applicable, maximum of 5 years of work experience in a operations environment
  • Demonstrated knowledge of customer experience business processes and industry trends
  • Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
56

Operational Support Manager Resume Examples & Samples

  • Monitors and evaluates the activities of the department employees and provides management coaching, motivation, guidance, and on the job training as necessary to ensure operational efficiency and adherence to policies and procedures
  • Effectively screens, interviews and selects individuals for open positions within the department
  • Ensures the completion of performance evaluations for all department personnel, in accordance with procedures, and submits completed evaluations to Human Resources by the due date
  • Evaluates existing systems and processes, initiates changes and improvements, and makes suggestions to senior management
  • Manages employee performance or behavioral matters including recommending appropriate corrective action, performance improvement, disciplinary action and terminations
  • Supports management decisions and communicates the philosophy behind decisions to staff. Consistently demonstrates a positive attitude
  • Constantly works with his team to meet or exceed department objectives while creating an environment of continuous improvement
57

Operational Support Specialist Team Lead-managed Money Resume Examples & Samples

  • Works hand in hand with Brokerage Operations Manager to ensure team goals and deliverables are being met
  • Practices active queue management, guaranteeing timely and accurate document processing by the Managed Money Team. Assists in document processing
  • Maintains knowledge of all products and processes in order to act as a Subject Matter Expert related to Managed Money products
  • Primary escalation point for team members, and internal/external partners
  • Assists with team coaching, training, and quality review checks
  • Provides input on trending data, and processes reporting request as needed
  • Cross-trains with multiple operations departments to provide support
  • Maintains detailed knowledge of company operations and organizational policies and procedures
  • 3-5 years of investment related experience
  • Understanding of advisory products and services
  • Knowledge of the National Financial Services clearing platform
  • Experience with EnvestNet offerings and the ENV2 platform
  • Proficiency in the Microsoft Office Suite
  • FINRA Series 6 or 7 Licensing
58

Operational Support Resume Examples & Samples

  • Assisting with preparing and monitoring the global planning schedule. Communicating with the Regional QA leads to ensure appropriate staff are assigned and the work package is tracked to completion
  • Monitoring and tracking QA Project plan and QA Roll out schedule. Participating in weekly regional calls, capturing and tracking meeting minutes
  • Producing and analysing QA data including summary data of files reviewed and issues / trends identified by the process. Maintenance of KYC QA Sharepoint
  • Producing summary dashboards for regional and global Client on-boarding management with commentary and analysis of key issues
  • Providing ad-hoc support QA management
  • Maintaining KYC QA workflow tool and acting as a key point of contact
  • Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
  • Some knowledge of KYC is preferred but is not essential
  • Ability to work to high standards whilst under time constraints
  • Excellent verbal and written skills. A high level of interpersonal communication skills with the ability to influence, support and coach key stakeholders
  • Ability to adapt style in order to deal with individuals with differing skills sets, including Senior Management
  • Numerate individual with a Finance or Business related degree (or equivalent qualification / work experience)
  • Strong Excel and PowerPoint skills
  • Organisational and problem solving skills
  • Project management skills would be advantageous
59

Operational Support Resume Examples & Samples

  • At least two years in the generalist discipline
  • Excellent knowledge of Call Centre metrics and operations
  • Understanding of process engineering and mapping
  • Applying expertise and technology
  • Facilitations skills (L2)
  • Oral and Written Communication (L3)
  • Attention to Detail
  • Collaboration
  • Adaptability (L3)
60

Targeting Analyst, Operational Support Resume Examples & Samples

  • Conduct target analysis by researching, identifying and collaborating with ops elements to discover potential BW technical and human targets
  • TS/SCI with Polygraph
  • Minimum of 2 years’ experience as a targeting officer
  • Experience working counter-proliferation or counter-terrorist intelligence issues on BW and BW-related target sets
  • Experience and familiarity with multiple intelligence collection disciplines
  • Ability to analyze, problem solve, and multi-task in a high pressure environment
  • Strong interpersonal and communication (oral and written) skills
  • Ability to interact and liaise with different USG agencies at various levels
  • Ability to present information in visually informative and innovative formats
  • Willingness and ability to travel
  • Knowledge and experience with CBRN issues and related collection operations to include developing operational leads, generating operational proposals, and ensuring effective guidance is provided to advance operational goals
  • Experience preparing cables in Sponsor’s environment
  • Arabic language
  • Typically requires bachelor’s degree or equivalent and seven to nine years of related experience
61

Operational Support Technician Resume Examples & Samples

  • Ensure that all incoming calls are always answered within the set timeframe to ensure customer satisfaction
  • Monitor email and responded/ resolve incidents as needed
  • Opening and updating incidents that are received via calls, emails or walk-ups
  • Preliminary incident diagnostics with the intent of resolution at FLS with 70% or greater success rate
  • Following up on unresolved incidents or service request with the customer and technician to make sure that there is an open line of communication
  • Escalate incidents and service requests, if needed
  • Monitor incident trending and report any issues that may need the attention of 2nd level support
  • Provide incident reports as needed for issues that were classified as Critical Incident
  • Excellent communication skills both verbal and written with customers, colleagues and management is must
  • Ability to work within SLA’s as set by management
  • Ability to multi-task such as working on reports, while taking incoming calls
  • Work an After Hours call rotation
  • Perform PC refresh activities, new PC/Phone deployments and PC moves
  • Record, track, and document the problem-solving process, and actions taken, through to final resolution
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Maintain and enhance performance of all new and existing software and applications across the organization
  • Post knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
  • Provide support for the testing of new and existing software applications under development or consideration for purchase
  • College diploma or university degree in the field of computer science, information systems is a strong plus
  • 5 years equivalent work experience in an Enterprise environment
  • 2 years customer service experience in a high call volume technical environment
  • 2 year of experience with a Help Desk ticketing system
  • 1 year of working knowledge of ITIL
  • In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
  • Understanding of Active Directory concepts
  • Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD and Adobe creative Suite
  • Hands on Knowledge of mobile devices and applications, including Android, Windows mobile, iOS and Blackberry
  • Able to develop and interpret technical documentation is a must
62

Operational Support Accountant Resume Examples & Samples

  • Support the identification and improvement of financial controls looking at key areas; engaging with business process team to fully document processes
  • Support the Finance team in managing accounting requirements for new business projects
  • Provide guidance for the correct accounting schema for transactions in the accounting systems
  • Assistance with month end balance sheet reconciliations
  • Ad hoc duties to support the Controls Manager in implementing improvements to the systems and processes
63

Consultant for Administrative & Operational Support Resume Examples & Samples

  • Systematic, organizational, analytical skills, thorough and attention to details
  • Demonstrated ability to think fast in a logical and organized manner
  • Highly proficient in the use of IT
  • Excellent negotiation, communication and networking skills
  • Excellent multi-tasking abilities and ability to remain calm and work under pressure
  • Minimum of 5 years of progressively responsible experience in programme or administrative coordination and support work with U.N. experience
  • Knowledge of the UN and UNDP Rules and Regulations
  • Knowledge of Atlas Finance, Travel and Expense module would be a great asset
  • Knowledge of the Contract Management process and Procurement modality
64

Operational Support Manager Resume Examples & Samples

  • Proven and outstanding customer interaction skills within the parcel/international shipping industry
  • Strong analytical skills – a strategic thinker
  • Strong attention to detail with a strong focus on continuous improvement
  • Ability to interface with all levels of organization resources
  • A Bachelor’s Degree or equivalent experience
65

Operational Support Clerk Resume Examples & Samples

  • Reporting to the System Team Manager
  • Involving all aspects of paperwork relating to deliveries from suppliers
  • Processing a wide range of paperwork/reports and filing
  • General Administrative duties
  • Face to face contact with Supplier drivers/Goods In Managers
  • Work within the planning function for the warehouse
  • Check entitlement/allocation levels for clothing for the site, chase suppliers when necessary
66

Operational Support Coordinator Resume Examples & Samples

  • PdS Academy management (Apprentices / Continuous development)
  • Training gap analysis & organisational maturity management
  • Interlock with OEPM to support knowledge gaps in support of OE
  • Manage vendors and agencies delivering knowledge growth in support of organisational development
  • Manage agreed training and development budget
  • Values training and cultural development including continued development of Mindset & behavioural development
67

Operational Support Analyst Resume Examples & Samples

  • Report development and analysis
  • Various administration tasks including presentation development, trends assessments, shift coverage scheduling, etc
  • Providing Operational Support on Reporting, Quality Management, Project Support and coordination
  • Define and propose improvement plans for descending trends identified
  • Work together with other team members in order to ensure service level agreements are met
  • Work with the Management and Quality teams to ensure coverage over the Escalations received from the customer
  • Work with the Quality and Training team in order to identify coaching opportunities or training needs
68

Consultant, Operational Support Resume Examples & Samples

  • Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals
  • Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
  • Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues
  • Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
  • Operating systems: Windows, Linux, Mainframe
  • Querying/Scripting/Programming: UNIX scripting, Python, SQL, XML, Java
  • Database applications: Microsoft SQL, DB2
  • Network technologies: TCP/IP, OSI Model, Load balancers, Cisco routing and switching
  • Experience in credit reporting field (reading & evaluating credit data)
  • Additional Applications: CMS, JBoss, Websphere, ZENOSS, Splunk, Tidal Scheduler, Autosys
69

Senior Windows Vmware Operational Support Engineer Resume Examples & Samples

  • Manage and support vSphere ESX and Hyper-V virtual infrastructures
  • Manage and support Microsoft Windows Server instances
  • Participate in after-hours support on-call rotation
  • Participate in problem resolution efforts
  • Requires knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, benchmarking methodologies, applicable communications protocols, applicable hardware configurations, use of statistical and analytical tools for system monitoring and evaluation
  • Knowledge of technology, storage, network, data and applications architectures
  • Ability to communicate with various levels, including management and types of end users is required
  • Participate in the creation of business continuity solutions and assists in developing plans for disaster recovery
  • Provides input and recommendations regarding short and long range departmental planning in the area
  • Assists with the education and training of personnel in technology areas
  • Participates in Disaster/Recovery effort
  • 5+ years of experience is needed for a successful applicant
  • Certification in one or more of the following is highly desirable: Microsoft (MCSA, MCSE, MCITP), VMware (VCP, VCAP)
  • Capable of working effectively under a high pressure and demanding work environment
  • Capable of working effectively in a diverse, virtual team oriented environment
  • Must be a self-starter and work effectively with minimal supervision
  • Must be customer-oriented and recognize the importance of customer service and meeting service level commitments
  • Must be committed to quality and timeliness of assigned deliverables and milestones
70

Operational Support Analyst Resume Examples & Samples

  • Monitors and addresses complex user requests and issues via ticketing system
  • Provides support, expertise and training as needed on processing production jobs for multiple databases per the unique requirements of each database
  • Understands the complexities of the various equipment finance and lease accounting functions in order to resolve issues
  • Trouble shooting to quickly diagnose and work towards problem resolution
  • Maintains data quality by implementing defined internal controls and monitoring processes
  • Maintain effective ongoing communications with the business and IT community and operational management regarding system plans and projects
  • Applies systems procedures, system operating guides, contingency and recovery plans and maintains technical application level documentation
71

Operational Support Team Representative Resume Examples & Samples

  • Broad-based operations knowledge of North Carolina Medicaid and North Carolina Health Choice policies, procedures and best practices
  • Professional working knowledge of partner programs (Food and Nutrition Services, Work First, and Child Care Subsidy)
  • Familiarity with NC FAST system navigation
  • Excellent personal interaction skills and the ability to develop constructive working relationships among a variety of agencies and individuals
  • Demonstrated proficiency with teaching and coaching others
  • Proven ability to promote independent decision making
  • Supervisory competency skills to include the ability to establish priorities, adhere to goals while maintaining flexibility, and to function as a team member
72

Operational Support Team Representative Resume Examples & Samples

  • Facilitate change by assisting county departments of social services with business process redesign and continuous improvement
  • Provide support in the counties understanding and application of the policy as it relates to the programs supported
  • Assist with improving performance by utilizing data to provide targeted technical assistance that may include training, corrective actions, and program compliance follow-up activities to improve efficiency and effectiveness
  • Facilitate communications for the other program areas that are not directly supported by the unit directly
  • Broad-based operations knowledge of the Food and Nutrition Services Program policies, procedures and best practices
  • Professional working knowledge of partner programs (Medicaid, NC Health Choice, Work First, and Child Care Subsidy)
  • Familiarity with NC FAST system Navigation
  • Supervisory skills to include the ability to establish priorities, adhere to goals while maintaining flexibility, and to function as a team member
  • Ability to travel statewide
73

Operational Support Engineer Resume Examples & Samples

  • Work as part of the Operational Support team to handle triage and resolution support
  • Provide technical support to associates across the organization
  • Work closely with development staff to identify gaps in our current product
  • Construct tools to streamline internal processes
  • Help craft, communicate, and drive adoption of key operational and support policies, procedures, and documentation
74

Payment Operational Support Manager Resume Examples & Samples

  • The position operates independently and within a team environment and must exercise independent judgment and decision making. Occasional travel may be required
  • Minimum of six years proven and progressive mortgage default servicing experience or equivalent
  • Bachelor's degree in business, or a related field or equivalent experience
  • Strong interpersonal, communication, problem-solving, decision-making and analytical skills
  • Sound knowledge of regulatory compliance, mortgage servicing and collateral policies
75

Operational Support Manager Resume Examples & Samples

  • Increase efficiency of Customer Distribution Center operations (reduce cost, improve productivity) with total supply chain in focus
  • Responsible to develop CDC systems e.g. (Warehouse Management System) Material Flow System for operational business
  • Secure the optimized mapping (3 times per year) and the right system parameters
  • Responsible for planning dispatches for the CDC within an efficient transport network
  • Secure the out delivery within the agreed time to customers
  • Responsible for the internal yard management, internal truck drivers and shunting
  • Secure the communication cross functionally (Business Support and Warehouse Logistics)
  • Lead and develop co-workers within the area of responsibility
  • Support and execute the ideals of "The Human Resource Idea" with regard to recruitment, training, development and leadership of the Supply Team function
  • Completed apprenticeship or similar working experience in leading function (preferably in warehouse operational) and supply chain management
  • 3-5 years of management experience required with proven performance
  • Knowledge of distribution process within a Retail organization
  • Proven leadership skills which enable to communicate, inspire, and motivate IKEA co-workers
  • Proven analytical, organizational, strategic, tactical and time management skills
  • Ability to be a strong leader and team player
  • Use creative problem solving skills in conjunction with IKEA’s core values
  • Ability to communicate effectively and partner with coworkers across all levels of the organization
76

Operational Support Clerk Resume Examples & Samples

  • To support the operation with replenishment and stock query’s
  • To complete loading schedules in line with operational requirements
  • To monitor the daily DBS to ensure inbound deliveries are completed
  • To release pick assignments as per the pick team leader’s requirements
  • To support the goods in team leader with open purchase order outstanding quantity’s
  • To create ad hoc reports as and when required for left offs and transport
  • Any 5 from 7 shifts with a requirement to work additional hours / shifts as necessary
  • Undertake such additional activities as may be required
77

Operational Support Manager Resume Examples & Samples

  • Effectively manage customer relations through both direct contact and outreach programs
  • Identify, select, train and mentor location staff
  • Effectively and frequently communicate with location staff and support team members
  • Provide support and travel to different sites during peak volume
  • Assist in the capture of data and design of metric reports that incorporate the new QOS and HD standards
  • Participate in call center support and training by acting as a resource and knowledge point to team members
  • Assist in Customer claim processing and resolutions
  • Act as a resource for future new location support enabling us to embed a team at start up
  • Build training manuals to be used throughout the terminals
  • Develop IVR, GE DELIVERS and paperwork onboarding process for new contractors
  • Implement, promote and adhere to company policies and procedures
  • Interact with bridges committee to effectuate positive changes to policies, procedures and programs
  • Participate in location(s) labor and employee relations activities
  • Ensure terminal coverage when other managers are on vacation or off site
  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic
  • Demonstrate excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
  • Must have the ability to work in a fast paced/high volume sales environment
  • Recruiting/Sales leadership experience within the transportation industry
78

Senior Manager, Operational Support Resume Examples & Samples

  • Sound business knowledge with proven ability to make informed business decisions in challenging circumstances
  • Strong analytical skills and proven ability in analytical reasoning, including being able to contextualise data into business activities and conclusions
  • Proven ability to articulate complex issues concisely and in simple language to support problem analysis
  • High integrity level
  • Polished negotiable skills
  • Strong relationship management, collaboration and influencing skills
  • Vendor relationship building and management
  • Strategic service sourcing
  • Working closely with virtual teams of vendors, suppliers and engineers
  • Managing and tracking service documentation, purchase orders and invoices
  • Promoting client/customer focused operating methods
  • Proactively addressing technical or operational challenges through planning and coordination
  • Follow and communicate strategies and objectives in support of the program
  • Manage and control critical communications, deadlines and affiliated activities
  • Assess and report on program performance
  • Prepare reports for leadership
79

Operational Support Analyst Resume Examples & Samples

  • Possesses an understanding of Loan Operating System, M4 Document Repository, Automated Underwriting Systems
  • Create and maintain training material specific to Loan Operating System, M4 Document Repository, and Automated Underwriting Systems for all applicable departments
  • Responsible for on boarding and ongoing training for all departments in relation to the Loan Operating System, M4 Document Repository, and Automated Underwriting Systems
  • Provide on floor support for all technical and loan level questions in regards to system or Automated Underwriting System
  • Act as a role model of the company’s values, acting in an ethical and professional manner at all times
  • Provide weekly status updates to manager on projects and tasks
  • Collaborate with & liaise between Cross-functional peers, compliance & Tech to execute Enterprise –focused Solutions
  • Demonstrate time management ability in working with employees, customers, and hitting deadlines for tasks
  • Responsible for UAT and testing new product releases, system updates, and compliance improvements
  • Working knowledge of mortgage lending
  • Strong organizational skills and detail oriented
  • Flexibility in switching between different critical tasks
  • Ability to organize and prioritize workload
  • Poses a knowledge of Loan Operating System, M4 Document Repository, and Automated Underwriting Systems
  • Mortgage experience, wholesale preferred
  • Understanding of loan process to determine impacts on organization