Operational Support Job Description

Operational Support Job Description

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Operational support provides pre-application and pre-submission coaching to all loan originators regarding mortgage and equity loan origination and cross-sell efforts.

Operational Support Duties & Responsibilities

To write an effective operational support job description, begin by listing detailed duties, responsibilities and expectations. We have included operational support job description templates that you can modify and use.

Sample responsibilities for this position include:

Performs monthly, quarterly & annual testing of Banking Operations Internal Control Reviews (ICR) including
Leads design and implementation of new or modified ICR’s
Responsible for locating owners of dormant accounts to assist with funds escheatment process
Research public records to locate owners of dormant accounts including heirs or estate representatives
Responsible for updating account records to avoid escheatment of funds including required retention of member records
Responsible for assisting with validation of 1099-INT reporting to IRS including completion of research and corrections
Possess a thorough understanding of the credit union’s policies, procedures, and federal regulations to ensure operational compliance
Act as primary contact for branches and internal departments for requests pertaining to deposit research and check copy requests
Maintain integrity of account data and internal notations by reviewing invalid memo entries and complete manual corrections as needed
Assist with tax reporting exception records for annual 1099-INT reporting to IRS

Operational Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operational Support

List any licenses or certifications required by the position: PMP, SSL, IIS, II, ITIL, BB, SPHR, PHR, GB, OSS

Education for Operational Support

Typically a job would require a certain level of education.

Employers hiring for the operational support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Engineering, Computer Science, Technical, Finance, Accounting, Business/Administration, Management, Economics

Skills for Operational Support

Desired skills for operational support include:

Company operations and organizational policies and procedures
Excel
Word
10-key machine
FNMA and FHLMC
GNMA
Loan documents
Mortgage loan processing/closing
Mortgage sales and mortgage loan servicing with the bank
Real estate terminology

Desired experience for operational support includes:

Process member’s requests of wire transfers received via fax
Assist with member verification process for wire transfers
Support internal team members by completing Help Desk Tickets within department’s service standard
Thoroughly evaluate written order to confirm compliance with Rights to Financial Privacy Act (RFPA)
Research accounts to produce documents as explicitly requested
Cooperatively work with external departments such as Internal Audit, Facilities, and Card Services to obtain records and supporting documents as needed to satisfy subpoena order

Operational Support Examples

1

Operational Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operational support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operational support
  • Responsible for record keeping of completed subpoenas for record retention compliance
  • Complete monthly follow-up with agency to collect delinquent record production fees
  • Support process of funds escheatment including researching of public records to locate account owners, initiate communication with respective account owners to prevent escheatment of funds
  • Responsible for completion of weekly tax-reporting exception reports
  • Provide support to Operational Support Department with additional research requests such as deposit check copies, account research, and help desk tickets
  • Process LAN ID requests for new CWM PS resources (review request form, request LAN ID utilizing different processes depending on geography and domain
  • Complete resource on-boarding in Beeline, ensuring data accuracy and works with the business to obtain any required data as appropriate
  • Track and monitor all resource on-boarding requests and maintains due diligence tracker for audit purposes
  • Track and monitor all resource off-boarding requests
  • Hold weekly meetings with key vendors to review and address resource onboarding activities/issues and other operational items
Qualifications for operational support
  • Previous experience with subpoenas strongly preferred
  • Flexible with hours to support the needs of the credit union
  • Must be detailed oriented and have strong organizational skills
  • Team player, remains flexible to meet the needs of the organization
  • 3+ years of experience in the psychology field
  • Experience with providing data-driven solutions
2

Operational Support Job Description

Job Description Example
Our innovative and growing company is looking for an operational support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operational support
  • Work with internal sales team to understand new and current customer requirements/needs
  • Work with third-party terminal operators to coordinate/setup new and current customers
  • Perform data entry tasks in various systems necessary to setup/configure a customer and their carriers for purchase and loading of product
  • Internal and external communication of customer setup/configuration status
  • Monitor and manage carrier insurance documentation
  • Configure and distribute driver access cards
  • Troubleshoot and resolve customer and/or hauler setup/configuration problems
  • Escalate and resolve risks and issues as required
  • Operational support and assistance to the confidential-informant cycle in support of the Sponsor's efforts to spot, assess, develop, recruit, and manage confidential-infomnants
  • Support and assistance to the Sponsor in conducting operational activities (e.g., informant meetings, establishing platforms) using appropriate operational security and cover
Qualifications for operational support
  • Experience with conducting research, modeling, and analysis
  • Ability to interact with federal government senior representatives
  • Experience with Army or DoD staff officer processes and procedures
  • Knowledge of Army administrative and planning processes
  • At least 4 years of relevant experience in an application support role within a corporate environment (preferably exposure to banking or financial institution with knowledge of research publications and/or advisory businesses) comprising of
  • Experience in of the following technologies will be highly regarded
3

Operational Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operational support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operational support
  • Assistance to the Sponsor with confidential-informant validation for the Sponsor's programs by using operational tools such as operational testing, psychological analysis, polygraph and file reviews so that relevant counterintelligence and security concerns are addressed in a timely and systematic fashion
  • Assistance with the development of confidential-informant and technical targeting packages
  • Development of operational proposals for consideration bythe Sponsor's operational elements
  • Preparation of operational correspondence for confidential-informant cases (e.g., message traffic, files reviews, operational plans, and spot reports)
  • Operational support and assistance to the confidential-informant cycle in support of the Sponsor's efforts to spot, assess, develop, recruit, and manage confidential-informants
  • This position is critical to maintaining a disruption-free setting in which to deliver virtual class events
  • Thoroughly evaluate and assess request to verify legitimacy of request including review of the scope order to ensure compliance
  • Responsible for evaluating written order to confirm compliance with Rights to Financial Privacy Act (RFPA) and Notice to Consumer
  • Responsible for compiling all records to furnish to subpoena agency by deposition date and maintenance of completed subpoenas for record retention compliance
  • Assist with processing outgoing wire transfer request received via fax including verification of member accounts, source of funds, and completion of member authentication
Qualifications for operational support
  • Exceptional problem-framing and problem-solving skills
  • 1 year of banking or financial industry experience (of which 6 mos
  • Post-secondary degree or diploma in Information Technology or an equivalent combination of education and experience
  • Advanced knowledge of Windows and Microsoft Office suite
  • SQL Server, and AS400 – IBMi server an asset
  • 3 years of data entry and customer support experience
4

Operational Support Job Description

Job Description Example
Our company is looking to fill the role of operational support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operational support
  • Provide quality service excellence to members and internal team members by responding to Help Line calls and Help Desk Tickets within service level expectations
  • Visual Management of Reliability Data in the Operations Reliability Hub
  • Establish process capability measurements and KPI trends and report
  • Complete FMEA on operational equipment
  • Collaborate with Engineering Department to develop a proactive reliability centred maintenance programme for Operations Equipment
  • Co-ordinate Daily Production Meetings and escalate key reliability issues
  • Accountable for leading Inspection, Testing and Preventive Maintenance (ITPM) of all critical equipment for Site Leadership, the Reliability Dept, and the Production Areas to monitor progress
  • Supports business adoption and execution of new programs and initiatives that include implementation of the strategic network changes
  • Identifying tactical cost savings and improvement opportunities including mode, equipment and frequency optimization
  • Responsible for OpEx budget coordination, ensures that the costs are aligned to support the company objectives and financial targets
Qualifications for operational support
  • Sponsor-specific experience is required and will be addressed via appropriate channels
  • Minimum of 10 years experience of covert, technical, and overt collection capabilities and methods and the relationship of intelligence/information gaps in the collection process
  • Bachelors degree in international relations, political science, history, language, or other liberal arts degree
  • Bachelor degree in computer science, information systems or related communications degree
  • Minimum of 10 years experience of covert, technical, and overt collection capabilities and methods and the relationship of intelligence/information gaps
  • Bachelors degree in international relations, political science
5

Operational Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operational support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operational support
  • Prepare logistics Business plan Report with Analysis of Results and Proposals
  • Support on Key Business Process.ISO
  • Collating and presenting information in a clear, consistent and timely manner, using structured and logical approach
  • Leading the development and execution of project implementation plans, including providing leadership communications and updates as required
  • Planning and scheduling Logistics team meetings
  • Provide Congressional Liaison and Protocol Specialist support
  • Ensures PEO IEW&S’s position, and perspective are represented and defended with regard to all Congressional affairs
  • Facilitates, coordinates, and expedites fact gathering efforts
  • Reviews data in light of regulatory provisions to determine propriety and consistency of action and/or need for correction
  • Serves as the facilitator for all information to be passed to higher headquarters or directly to Congress on matters involving congressional interest
Qualifications for operational support
  • Foreign field experience (4 to 6 years of successful foreign tours working for the intelligence community) as an operations officer with increasing levels of responsibility
  • University degree or HND in an appropriate scientific discipline or proven experience in pharmaceutical, food industry and/or allied industry
  • Proven experience of working in regulated environments and supporting a Quality function
  • Demonstrated experience working independently in a laboratory/development based environment
  • Accurately keeping of laboratory note books
  • Good level of IT literacy with experience of software packages such as MS Office, MS Outlook, Team Sites, SAP

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