Operational Manager Job Description

Operational Manager Job Description

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Operational manager provides business support with compliance with internal and external standards like 9ME, ISO 9001, ISO 27001 etc….

Operational Manager Duties & Responsibilities

To write an effective operational manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operational manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Assess, recommend and enhance overall Operational Risk Management Framework (ORMF) in line with ERM strategy and Basel requirements
Incorporate, on an ongoing basis, feedback received from Enterprise Risk Management, business unit risk teams, senior management, board of directors, to enhance the ORMF components
Greet visitors and escort them to and from meetings
Maintain the procedure manual for dept
Operational and cost analysis
Create presentations for investor meetings
Work with cross-functional staffs, sales, marketing, and operations to provide analytical feedback to management team
Builds and maintains a network of cross-functional business contacts and is accountable for identifying and defining cross-functional opportunities to increase operating leverage with focus on Client First end to end operational/fulfilment process efficiency and effectiveness
Responsible for clear, concise analysis and design of accurate business and operational requirements, process maps and operating guidelines for identified straight through processing initiatives
Draws on in-depth product/process knowledge and keen operational mindset to ensure regulatory/compliance reporting requirements are met and incorporated across all work streams mitigating operational risk factors

Operational Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operational Manager

List any licenses or certifications required by the position: OFTEC, PASMA, IPAF, ITIL, ACE, ISO, BCM, OE, ASQ, BCI

Education for Operational Manager

Typically a job would require a certain level of education.

Employers hiring for the operational manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, Finance, Accounting, Management, Education, MBA, Business/Administration, Technical, Economics

Skills for Operational Manager

Desired skills for operational manager include:

Cerner
EOS: FirstLook
NaviHealth
Qlikview
Suncare
Information-
Physical security
Privacy
Risk Management
ISO/IEC 27001

Desired experience for operational manager includes:

College degree education required
Highly experienced in administrative and calendar management
Outlook, Word, Excel and PowerPoint a must
Exceptional flexibility
Strong written and verbal communication skills, to include highly professional interface with key executives
Ability to juggle multiple requests and tasks effectively

Operational Manager Examples

1

Operational Manager Job Description

Job Description Example
Our growing company is looking to fill the role of operational manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operational manager
  • Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps
  • Leverages extensive network of internal and external business contacts to ensure consistent sharing and implementation of best practices across the enterprise
  • Acts as a SME, as required in the development of training materials for End to End Servicing Transformation Program
  • Supports the creation of flexible straight through process for clients through client centric sales and service process to maximize benefits and realization of Card Operations future state
  • Supports design, build and testing work within CCSA by ensuring business and usability requirements aligned to maximize organization benefits
  • Identify opportunities to ensure delivery of Card Operations benefits
  • Partner cross-functionally to implement solutions and develop required change leadership components including launch plans and elements (training and communication to ensure execution excellence
  • Develops and leads proper routines and communication with internal and external partners
  • Responsible for the delivery of services (cost, quality, time) within own area
  • Provide competence to Engagement Practices for pre-sales and key people for Core-3 roles
Qualifications for operational manager
  • Strong Excel skills and ERP (Oracle, SAP, PeopleSoft, ) experience required
  • Business Analyst[BA] - Interacting with the dynamic group of stakeholders to understand how our support offerings, business model and technology work together to support our staff and our customers
  • Project Manager [PM] - Running a project from conception through closure to ensure the intended benefits are delivered for our staff and our customers
  • 5-7 years of recruitment and previsous staff management preferred
  • Ability to work independently collaboratively within a global matrixed organisation to deliver results
  • Oversee the green-lighting, budgeting, re-forecasting, tracking and reporting of key Local Acquisition marketing and origination costs
2

Operational Manager Job Description

Job Description Example
Our company is hiring for an operational manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operational manager
  • Develop relationships with the key purchasing departments in order to understand demand changes, outlining possible consequences to them, and seeking to improve the quality of the forecasts
  • Monitor KPIs and create future delivery projections for senior management and explain any variations to targets
  • Actively manage and coach the operational planning team, setting objectives, providing feedback and supporting personal growth and development
  • Ensure accurate creation and distribution of the reports which are used to identify any production constraints or capacity issues
  • Educate partners in Sourcing, LOs, Purchasing, Supply Chain Integration (SCI) and other GSP teams on key processes/parameters, as needed
  • Initiate/stimulate improvement of processes, tasks, procedures, reports etc, actively facilitating cross-functional alignment
  • Lead/delegate leadership of GSP projects, providing support where required
  • Contributes to the operational business relationship management of partner
  • Resolves operational issues, which may require collaboration with cross organizational teams, in support of the partner requirements and sales requirements
  • Conducts research, analyzes data, and presents findings to sales team to drive the revenue growth
Qualifications for operational manager
  • 5 - 7 years customer service/contact experience, preferably in a financial institution environment
  • Team Leadership and Managerial experience essential
  • Able to deliver persuasive impactful communication tailored to the level and experience of the audience
  • Proven ability to determine what constitutes a successful team
  • Exhibits courage by taking smart risks and encourages others to do so
  • Understanding of demand/supply models, production forecast, purchasing practices, logistic terminology, and supply chain principles
3

Operational Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of operational manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operational manager
  • Consults and advises on operational matters of low complexity
  • Ensure project compliance with all applicable requirements of the contract, state and federal regulations corporate policies
  • Develop and implement operational policies and procedures in collaboration with the provider community and other key stakeholders
  • Strategic and commercial acumen
  • High quality written communications and analytical experience
  • Capture new market requirements in order to support the solution roadmap and baselines elaboration
  • Capture knowledge on competitors solutions and produce benchmarks and Vectors of Differentiation
  • Develop Solution Offering, including system specification, roadmap and R&D programs
  • Propose strategy orientations and evolutions, and Challenge internal choices versus competition trends
  • Develop and update the Solution System Specification, per market segment
Qualifications for operational manager
  • At least 3-5 years’ experience with a financial institution or progressively responsible operations improvement experience and a working knowledge of financial and securities operations
  • Excellent verbal and written communication skills, experience with MS Office, including a proven track record in developing and conducting interviews and presentations
  • Strong consultative experience (Gap analysis, issue identification and resolution, relationship building, synthesis of ideas, diagnostic work, business process design, and business case development)
  • Previous operational risk experience from financial institutions, banking or Big 4 Consultancies
  • Bachelor’s degree in Safety, or an applied science field or demonstrated equivalent
  • This is a safety management level position with 8 years of safety experience
4

Operational Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operational manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operational manager
  • Propose R&D programs with associated Business cases
  • Provide the Region with the appropriate technical and commercial support and material to promote Solutions
  • Create and maintain a solution technical and commercial pack for lobbying and pre-tendering activities
  • Perform induction of commercial teams
  • Support opportunity analysis, with competitiveness focus
  • To improve profitability of the analysed business processes and to support the management at all levels in controlling the business risks
  • To create measures together with functional management for risk reduction and for improving profitability and compliance (consultancy element)
  • To plan and conduct audits, communicate the results to management and follow-up the implementation of the audit recommendations (changes)
  • Intensive interaction with all levels of management and external partners of the Businesses
  • To compile audit reports (English), which will be issued to the responsible Executive Board Member of the Group
Qualifications for operational manager
  • Candidate must possess a valid Driver’s License, with no suspensions or moving violations within the last 3 years
  • A Certified Drivers Abstract is required to validate driving records
  • CSP is required for this position
  • OSHA 40 Hours required
  • 7 years Medicaid or Health Plan experience required
  • Experience working with MITA 3.0 framework including seven conditions and standards
5

Operational Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an operational manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operational manager
  • The risk assessment and development of the Strategic and Annual Audit Plans
  • To establish contact, maintain and expand relationship with the other Corporate Audit departments worldwide with the managers of local entities in the APAC region to share knowledge/experience
  • Participate in pre-construction design and post-construction assessments for potential change/improvements to venues
  • Assist with developing operational programs for each new attraction and park-wide area development project
  • Partner with the Creative teams throughout design phase to ensure operational programs are adhered to
  • Assist with reviewing design drawings from conceptual through shop production
  • Assist with communication throughout design and construction periods back to key operating stakeholders across all operating departments
  • Work with Creative teams to resolve design variances in the field during construction phases
  • Prepare pre-opening staffing and non-labor budgets to support new venues operation
  • Assist with commissioning and handover process as new venues come on line, including training and documentation development
Qualifications for operational manager
  • 3-5 years working experience in Supply Chain Management and related fields and/or industry
  • T & C
  • Flexible approach to duties
  • Provide strategic and tactical support to Exco and Exco Direct Reports by being responsible for the delivery of internal projects / initiatives
  • Experience with advanced analytics and modeling preferred
  • Knowledge of operational risk & operational risk models

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